Instruction/ maintenance manual of the product SCS 8324S Vertical Communications
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GCA70245.07 06/03 Printed in U.S .A. DSU II Digital Expandable Systems Attendant Manual.
This user’ s guide is f o r the following system: DSU II Digital Expandable Systems This user ’ s guide applies to the following telephone models: •Impact 8012S-** Rev . A and later . •Impact 8024S-** Rev . A and later . •Impact SCS 8324S-** Rev .
T able of Contents 1. Getting Started . ................................................................ ..... 1 1.1 Setting Up Your Speakerphone ....................... ........................... 1 1.1.1 Positioning Your Speakerphone ........ ......
3.4.1 Redial - Last-Dialed Number .................................... ...... 32 3.4.2 Automatic Redial............................ ............................... .. 32 3.4.3 Redial Programming (Storing Numbers) ........................ 33 3.5 Sending Subdued Off-H ook Voice An nouncements (SOHVA) 34 3.
6.4.5 Assist Button ............................. ................................ ....... 66 6.4.6 Automatic Redial Button ............................ ..................... 67 7. Other Features .......................................................
8.10 System Alarm Reporting .......................... ........................... . 105 8.11 Direct Inward Station Dialing (DISD) ............... ................... 106 8.12 Digital Voice Announcing (DVA) .................... ................... 107 8.
GCA70245 Au g u s t , 0 3 C o m d i al i ABOUT THIS BOOK As a system attendant, you must be familiar with the operation of your individual station an d the en tire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi - enced users.
ii Comdial A ugust, 03 Following the advanc ed feature descriptions are two referenc e tables that provide a summary and refere nce of features. Appendix A Quick Reference Guid e Appendix B Display Ab.
GCA70245 A ugust, 03 Comdial iii The system also provides capabiliti es for either a local stand-alone system or a system-to-system network. System-to-system net - working connects seve ral DXP , DXP Plus, FXS, FXT , and FXII systems together in an a rrangemen t that allows unified communica - tions through the system.
iv Comdial A ugust, 03 Notes.
DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 1 1. GETTING STAR TED Congratulations and than k you for using a Comdial telephone system! Y our digital speak erphone is supp orted by a commun ication system with hundreds of built- in, standard features.
Getting Started GCA70-245 2 Comdial A ugust, 03 1.1.1 P OSITIONIN G Y OUR SPEAKERPHONE Y ou should adjust the position of th e speakerphone on your desk or table to suit yo ur individual n eeds and maximize the performance of the sound activated features.
DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 3 3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone unti l you feel the supporting arms snap into place.
Getting Started GCA70-245 4 Comdial A ugust, 03 1.1.3 SETTING A P ERSONAL RINGING T ONE Y ou can choose one of six d ifferent ring tones for your t elephone. Often, when several telephones are located close together , each user chooses a diff erent personal ring tone.
DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 5 1.1.4 SETTING V OLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer , the speaker , and the handset.
Getting Started GCA70-245 6 Comdial A ugust, 03 1.1.5 ANSWERING AND MAKING CALLS Y our speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number , you must first select a l ine to connect you r system to the local exchange.
DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 7 1.2 Under standing the Basic Functions Y our speakerphone provides many versat ile features for your use.
Getting Started GCA70-245 8 Comdial A ugust, 03 Impact 8024S-** LCD Speakerphone Impact SCS 8312S =** LCD Speakerphone.
DSUII Attendant User’ s Guide Au g u s t , 0 3 C o m d i al 9 1.3 Y our Speakerphone’ s Buttons Hold Button (HOLD) • Places a line or in tercom call on hold. • Stores pauses in number sequences during programming. Interactive Buttons (located belo w alphanumeric displa y) • Provide quick and easy access to system features.
Getting Started GCA70-245 10 Comdial A ugust, 03 Shift Button (SHIFT) • Allows you to access an auto dial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every pr ogrammable DSS button location— a DSS in the regular tier and an au todial in the second tier).
DSUII Attendant User’ s Guide A ugust, 03 Comdial 11 V olume Control (V OLUME UP or V OLUME DO WN) • Regulates the volume of the ringer , speaker , handset, headset, and group listening mode.
Getting Started GCA70-245 12 Comdial A ugust, 03 1.4 Y our Speakerphone’ s Displa y Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (ne xt to a pro grammable Direct Station Select b utton): • Steady red = station is in use or in Do Not Disturb.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 13 Next to a fix ed feature or pr ogrammable f eature button: • Steady red = the feature is on. • Steady of f = the feature is off. Above th e MUTE button: • On steady = called party cannot hear your conversation.
Getting Started GCA70-245 14 Comdial A ugust, 03 1.5 Under standing the Rings P atterns • T wo short rings = intercom call. • Single longer ring = outside call. • One short ring burst = voice announce. • Three short ring bursts = ring back from a held call, callback from a queued call.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 15 2. ANS WERING CALLS 2.1 Answ ering Outside Calls A call that rings on an outsid e line sounds long, single-tone bursts an d lights the line status light.
Answering Calls GCA70-245 16 Comdial A ugust, 03 2.2 Ans wering Intercom Calls An intercom call is one that is made from one system telephone to another .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 17 2.3 Monitored Stations When the installer assigns the pers onal intercom number of on e tele - phone to appear at a button on an other telephone, the button and its associated light provide a direct st ation select (DSS) busy lamp field (BLF) feature.
Answering Calls GCA70-245 18 Comdial A ugust, 03 2.4 Holding Calls This feature allows you t o tempor arily disconnect from a current call yet retain it so that it can be retrie ved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 19 2.4.2 HOLD RECALLS After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at yo ur telephone and the flash rate of the line button becomes faster .
Answering Calls GCA70-245 20 Comdial A ugust, 03 2.4.3 DIRECTED HOLD This feature allows you to pick up the last call a user pla ced on hold at another station. This feature does not allow you to pick up exclusiv e hold calls or calls that are in the process of being transferred.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 21 2.5 Night T ransferred Calls - Line Answer Fr om An y Station When you, as the attendant, pr ogram the system for nighttime oper - ation using the night transfer of ri nging feature, the line answer from any station feature is made active.
Answering Calls GCA70-245 22 Comdial A ugust, 03 2.7 Call Pic kup In addition to using your speake rphone’ s DSS/BLF buttons to access calls, the system of fers two othe r distinct methods to answer incoming calls that are ringing at oth er stations.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 23 If you have programmed a PICK UP button on your telephone (see Feature Buttons on page 87 of this guide), you may make a call pickup (either within your group or at a specific station inside or outside your group) u sing that button.
Answering Calls GCA70-245 24 Comdial A ugust, 03 2.8 Receiving Subdued Off-Hook V oice Announcements (SOHV A) 2.8.1 HANDLING AN INCOMING SOHV A This feature allows an intercom caller to break into your call by making an announcement thro ugh your handset receiver .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 25 Y ou can respond with a non-verba l response by pressing a pro- grammed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone). • T o respond to a SOHV A nonverbally through Response Messaging, 1.
Answering Calls GCA70-245 26 Comdial A ugust, 03 2.8.2 BLOCKING A SOHV A Y ou can also block an incoming S OHV A with the interactive buttons or by previously programm ing your speakerpho ne for V oice Announce Block. See V oice Announce Blocking secti on on page 27 for more information.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 27 2.9 V oice Announce Bloc king If your system installer makes this feature availab le, you can prevent voice announcements such as vo ice-first intercom calls from sounding over your teleph one speaker if you wish.
Answering Calls GCA70-245 28 Comdial A ugust, 03 Notes:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 29 3. MAKING CALLS 3.1 Making Outside Calls Y ou can manually dial a number over any telephone line you select . Or , if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset.
Making Calls GCA70-245 30 Comdial A ugust, 03 3.2 Making Inter com Calls There are two methods for making an intercom call. One causes the called telephone to ring (tone-first) . The other causes your voice to sound out at the called telephone (v oice-first).
DSUII Attendant User’ s Guide A ugust, 03 Comdial 31 3.3 A utomatic Dialing This feature provides one- or two-b utton speed dialing using pro - grammable buttons at which you have previously stored numbers.
Making Calls GCA70-245 32 Comdial A ugust, 03 3.4 Redialing 3.4.1 REDIAL - LAST-DIALED NUMBER The system provides each station with a last number redial feature. This feature saves 16 dig its of the last outside number dialed at the station. A newly dialed number always replaces a previously dialed number .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 33 3.4.3 REDIAL PROGRAMMI NG (STORING NUMBERS) When you use last number redial, you will overwrite the temporary system-saved number with subsequent dialing activ ity .
Making Calls GCA70-245 34 Comdial A ugust, 03 3.5 Sending Subdued Off-Hook V oice Announcements (SOHV A) Y ou can make a private vo ice announ cement to another station that is off-hook and busy on a call if the in staller has arranged the system to provide this feature.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 35 3.6 Camping On and Queuing 3.6.1 BUSY OR IDLE ST ATION, A UTOMATIC CALL - BACK If the telephone you have called on an intercom line is busy or ri.
Making Calls GCA70-245 36 Comdial A ugust, 03 3.6.2 BUSY STATION, W A IT FOR AN ANSWER (CALL W A ITING) If the telephone you have called is busy , you can send a call waiting tone to that busy telephone and wait on the line for an answer . • T o camp on when you hear a busy signal, 1.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 37 3.7 Executive Override Y ou can override a call in progress or a Do Not Disturb condition at another telephone if the system in staller has enabled the executive override feature at your telephone.
Making Calls GCA70-245 38 Comdial A ugust, 03 Notes:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 39 4. AD VANCED CALL HANDLING 4.1 W aiting for a Line (Queuing) If all the lines in a line group are busy , you can place your telephone in a queue to await an id le line in the line group. • T o queue for a line group, 1.
Adv anced Call Handling GCA70-245 40 Comdial A ugust, 03 4.2 Call T ransferring 4.2.1 SCREENED CALL T R ANSFER S Y ou can answer a call at your LCD speakerphone and transfer it to another telephone.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 41 • If the intercom party is bu sy , take one of the following steps (if made available at your telephone by installer programming): 1. SELECT RECON to reconnect the call to your station , 2. SELECT SOHV A to interrupt the call and tell the intercom party that a call awaits, 3.
Adv anced Call Handling GCA70-245 42 Comdial A ugust, 03 4.2.2 UNSCREENED CALL T RANSFERS Unscreened call transfer allows you to transfer both line and intercom calls from your station to anothe r station or group with out first announcing them.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 43 4.3 Conferencing 4.3.1 CREATING A CONFERENCE CALL When your telephone is joined together with several other telephones on the same call, the effect is ca lled conferencing.
Adv anced Call Handling GCA70-245 44 Comdial A ugust, 03 3. PRESS TRNS/CONF . 4.3.2 UNSUPERVISED CONFERENCE CALLS If you are inv olved in a confere n ce call with two outside lines, you can drop out of this established c onference call and leave the outside lines in the conference with each ot her .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 45 4.4 Call P arking Y ou can place a call on hold in the system so that it can be answered from any station, even though th at station may not have a line appearance for the call. Y ou accomplis h this by placing the call in one of many park orbits, where the call remains until it is answered.
Adv anced Call Handling GCA70-245 46 Comdial A ugust, 03 • T o place a park recall on hold at your station, —SELECT HOLD. After the call remains on hold for a period of time, it rings back to your tele - phone as a hold recall. R ecal l Li HOLD AN S Outside Caller Y our Stati on Other Stations Parking Orbit T o Place Call In a Pa rking Orbit.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 47 4.5 Call Forwar ding 4.5.1 FORWAR DING A CALL Y ou can forward th e calls that norm ally ring at your telephone to another telephone for answering. Call forwarding provides several options that can be p rogrammed by you locally at y our station.
Adv anced Call Handling GCA70-245 48 Comdial A ugust, 03 • T o cancel call forwarding, 1. SELECT OP TIONS. 2. SELECT NEXT until CFWD appears. 3. SELECT CFWD. 4. SELECT PERS for prime line and intercom calls, OR SELECT ALL fo r all calls. 5. SELECT CLEAR to disable call f or - warding.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 49 4.6 Call Forwar d Outside System (CFOS) The Call Forward Outside System (CFOS)* feature allows you to forward incoming or transferred lin e calls to telephone numbers that are outside the system. The CFOS feature forwards calls over any available outbound lines or line grou ps.
Adv anced Call Handling GCA70-245 50 Comdial A ugust, 03 Notes:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 51 5. NON VERBAL MESSAGING 5.1 Station-to-Station Message Delivery When you call another telephone and receive no answer , you may leave a reminder that you have calle d. Do this by turning on the BLF light at the called telephone.
Non verbal Messa ging GCA70-245 52 Comdial A ugust, 03 5.2 Message W aiting Light and Messaging A special feature access code a llows you to control the message waiting (MW) light at other stations in the system. When the message waiting light is turned on at a station, the user can automati - cally call the station that turned it on.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 53 • T o turn on the message waiting light at an idle telephone, 1. PRESS INTERCOM AND DIAL *3 OR PRESS MESSAGE for Impact SCS models. 2. DIAL extension number of statio n to be alerted. The message waiting light of called station will flash.
Non verbal Messa ging GCA70-245 54 Comdial A ugust, 03 5.3 LCD Message Delivery Y ou can set standard and system supplied custom display messages by dialing a specific code at yo ur telephone. When another us er places a call from an LCD speaker phone, the preset LCD message from your station will flash on th e caller ’ s LCD.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 55 LCD Message List (Write attendant supplied messages her e) Dial Code Message 0 1 Back At 2 Call 3 4 5 6 7 8 9.
Non verbal Messa ging GCA70-245 56 Comdial A ugust, 03 5.4 Assist Button Message Delivery If you have preprogrammed an AS SIST button on your telephone, you can use it to send a mess age to your supervis or , asking for assis - tance while you are on a ca ll.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 57 6. R OGRAMMING 6.1 DSS Number s St oring another station extension number at a DSS/BLF progr am - mable location allows yo u to monitor that station, dial it with the press of one button, or pick up or hold calls at that station quickly and conveniently .
rogra mming GCA70-245 58 Comdial A ugust, 03 6.2 A utodial And Speed Dial Number s Automatic dialing is a feature that lets you store and dial frequently called numbers using on e or two buttons.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 59 4. PRESS programmable button or key - pad button to choose storage location. 5. SELECT line button to dial o ut on or press INTERCOM.
rogra mming GCA70-245 60 Comdial A ugust, 03 6.3 Feature Access Codes In addition to the system features which may be programmed usin g the interactive buttons, several othe r features may be programmed by using their access codes.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 61 As you program numbers, fill in the identificati on strips on your tele - phone as well as these tables.
rogra mming GCA70-245 62 Comdial A ugust, 03 6.4 Feature Buttons If you find that you are using certain miscellaneous features often, access buttons may make operation easier .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 63 • T o create standard feat ur e access buttons proceed as follows: 1. SELECT OP TIONS. 2. SELECT NEXT until FEA T appears. 3. SELECT FEA T . 4. SELECT NEXT until desired feature choice is displayed.
rogra mming GCA70-245 64 Comdial A ugust, 03 6.4.1 RESPONSE MESSAGE BUTTON Response messaging all ows you to reply in a non-verbal manner to a voice announce or tone-signaled in tercom call or to a subdued off- hook voice announce call if the intercom caller is using an LCD speakerphone.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 65 6.4.3 SUBDUED OFF-HO OK V OICE ANNOUNCE (SOHV A) BUTTON This feature allows you t o program a button at your statio n that you must press before delivering a SOHV A c all.
rogra mming GCA70-245 66 Comdial A ugust, 03 6.4.5 ASSIST BUTTON This feature allows you t o program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to so und a tone burst at the called station and present a preprogrammed message in the station display .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 67 6.4.6 A UTOMATIC REDIAL BUTTON Y ou can automatically redial a busy number or unanswered call by activating this feature. Once you activate automatic redial, your station selects the line, automatically dials the number , and waits for a response.
rogra mming GCA70-245 68 Comdial A ugust, 03 NOTES:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 69 7. OTHER FEATURES 7.1 Line Gr oups Some systems have tele phone lines arranged in to line groups which may be accessed for outside ca lling in stead of selecting an individual line button.
Other Features GCA70-245 70 Comdial A ugust, 03 7.2 V olume Contro l 7.2.1 SETTING CURR ENT V OLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume (loudness ) of the ringer , the speaker , the handset, the headset, and the group listening mode.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 71 • There ar e at least eight he adset loudness levels that you can set for the curr ent call as follows: —While on a call an d in headset mo de, PRESS the VOLUME UP OR VOL - UME DOWN button once for each change in loudness that you desire.
Other Features GCA70-245 72 Comdial A ugust, 03 7.3 Default V olume Contr ol When you change the loudness, that change remains in effect until you change it again (referred to as default setting). • Set the speaker , headset, handset, or group listening loudness for all future calls using the following steps: 1.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 73 7.4 Bac kgr ound Music If the telephone system supplies back ground music, you can turn it on at your LCD speakerphone wh ile on-hook and idle. The system automatically turns background mu sic off during calls and voice announcements.
Other Features GCA70-245 74 Comdial A ugust, 03 7.5 Do Not Disturb Condition Y ou can set your telephone to a do no t disturb mode using the desig - nated interactive or programmable button. The associated indicator turns on as an indication of activ e DND and an appropriate message appears in the display of LCD speakerphones.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 75 7.6 Account Codes If the installer has arranged your system for account code entry , your display may prompt you to enter an account code after ans wering a call. • T o enter account code on an incoming call, 1.
Other Features GCA70-245 76 Comdial A ugust, 03 7.7 P aging Y our system provides an all-call or a zone page feature that you access by dialing special codes. Th is arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 77 Zone paging allows group s of stations to receive announcements through the station speakers. Y our system installer can enable zone paging in up to four di fferent zones.
Other Features GCA70-245 78 Comdial A ugust, 03 7.8 T racker P aging System When installed with your system, the T racker Paging System option allows you to send call back an d parked call messages to T racker pagers assigned to sta tion extension numbers.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 79 • T o send a call back message to someone’ s T racker Pager after receiving a ring no answer , 1. MAKE an intercom call to someone and receive no answer . 2. PRESS programmed TRAC K button OR DIAL #01.
Other Features GCA70-245 80 Comdial A ugust, 03 • T o park a call and have T racker Pager tell someone to retrieve the call, 1. ANSWER call AND PRESS TRNS/CONF . 2. DIAL Extension. 3. PRESS programmed TRAC K button OR DIAL #01. 4. Y our display shows park orbit (91 through 99) and then returns to idle*.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 81 7.9 A uxiliary Jack The auxiliary jack provid es an interface for a headset, a tape recorder , an external ringer or an external pager . Any one of these auxiliary devices may be connected b y you or by your system in staller .
Other Features GCA70-245 82 Comdial A ugust, 03 • Program the enable/disable buttons (at any blank programmable button location) as follows: 1. PRESS INTERCOM. 2. DIAL **1. 3. PRESS programmable button. 4. DIAL a feature code 94 = Headset Button, 95 = External Ri nger Button, 96 = T ape Recorder Button, 97 = External Pager Bu tton.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 83 7.10 A utomatic Set Relocation If your installer has equi pped your system with automatic set relo - cation, when you move your teleph one to a n.
Other Features GCA70-245 84 Comdial A ugust, 03 7.11 Service Obser ving If your LCD speakerphone prov id es the installer–programmed service observing feature, you can use it to monitor a conversa tion or activity at another telephone in an undetected manner .
DSUII Attendant User’ s Guide A ugust, 03 Comdial 85 7.13 T oll Restriction Override Y ou can override one station’ s toll restriction assignmen t by dialing a programmed four-digit TRO code at another station prior to dia ling your desired number .
Other Features GCA70-245 86 Comdial A ugust, 03 7.14 Dial By Name The dial by nam e feature allows y ou to use the displa y and interactive buttons of your LCD speakerp hone to search through a prepro - grammed index of intercom or sy stem speed dial names, locate a desired name, and automatically call the located name.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 87 7.15 Pr ogrammed Button Display 7.15.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) Y ou can cause the display to identif y the function of each button on your telephone. • T o button query your telephone, 1.
Other Features GCA70-245 88 Comdial A ugust, 03 7.16 Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system insta llation.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 89 7.17 IMIST Module I mpact SCS 8324F-** , 83 24S-**, and 8312S -** speakerphones equipped with the optional IMIST module can support an IST device (modem, F AX machine, in dustry-standard telephone, etc.
Other Features GCA70-245 90 Comdial A ugust, 03 7.18 DSS/BLF Console Operation The IB64X, IB48X, and IB24X DSS/BLF consoles hav e additional buttons and status lights that exte nd the memory button capability of an adjacent comp anion telephone.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 91 7.18.1 ACCESSING THE DSS/BLF CONSOLE BUTTON LEVELS The IB24X and IB48X DSS/BLF con soles have four levels of buttons, quadrupling the consoles’ button capacity . The four buttons at the bottom of each console a llow you to select which button level is cur - rently active.
Other Features GCA70-245 92 Comdial A ugust, 03 Notes:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 93 8. ATTENDANT FEATURES 8.1 LCD Message Creation When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speaker - phone within your system.
Attendant Featur es GCA70-245 94 Comdial A ugust, 03 8.1.1 LCD MESSAGE CREATION EXAMPLES • Example: Create the message “T AKE MESSAGE” and program it into message lo cation number four . 1. PRESS INTERCOM, AND DIAL *#05. 2. DIAL 3#. 3. DIAL codes for message as follows: 4.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 95 Letter Code T able for LCD Messages Character Code Character Code Character Cod e Character Code A 21 S 73 j 54 SP ACE 12 B 22 T 81 k 55 ; 17 C 23 U 82 l 56 / 18 D 31 V 83 m 64 “ 19 E 32 W 91 n 65 .
Attendant Featur es GCA70-245 96 Comdial A ugust, 03 8.2 System T elephone Naming This feature lets you and other system user ’ s with LCD speaker - phones know who is calling. Y ou can assign either a personal name or a group name to each system telephon e.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 97 S tation Name Record Sheet (Copy this sheet if you n eed more r ecord space.) Ext St a t i o n N a m e Letter Codes ---- Sample 73 24 64 74 56 35.
Attendant Featur es GCA70-245 98 Comdial A ugust, 03 8.3 Night T ransfer Y ou can transfer the day (or normal ) ringing assignments of incomin g lines to a particular station or stations for off-hour or special purpose answering (such line/station ring ing assignments are made through class of service programming).
DSUII Attendant User’ s Guide A ugust, 03 Comdial 99 8.4 Call T ransfer - V oice Mail System As the attendant, you will not always have time to hand-write mes - sages for all of the people in your gr oup.
Attendant Featur es GCA70-245 100 Comdial A ugust, 03 8.5 Call T ransfer - T ransferring Recalls to a Secondary Attendant T elephone The system installer c an arrange fo r another telephone (station 12) to serve as a secondary attendant location.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 101 8.6 System Speed Dial Number s Y ou can store up to 99 system speed dial numbers from your attendant telephone that every system user can access from his or her telephone.
Attendant Featur es GCA70-245 102 Comdial A ugust, 03 System Speed Dial Record Sheet (Copy this sheet if you n eed more r ecord space.) Code Line Number Code Line Number.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 103 8.7 System Cloc k Y ou can program the system clock to maintain current date and time information. The time and date ap pear on the LCD speakerphone for display . • T o set the system clock from the attendant’ s station, 1.
Attendant Featur es GCA70-245 104 Comdial A ugust, 03 8.9 Station Message Detail Accounting (SMD A) Printout If your system is connected to a pr inter , you can command the system to print several dif ferent types of reports and to delete all stored SMDA records.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 105 8.10 System Alarm Repor ting Occasionally , the DSU II Digital Expandable Systems system will fail to communicate with a pa rticular station; it could be that the station has been disconnected from its station port or that the system printer is off line.
Attendant Featur es GCA70-245 106 Comdial A ugust, 03 • Data printer of f-line. Display shows: “PRINTER OFF LINE” 2. Y ou may PRESS 0 to cancel the alarm report displays. 3. After the information has been shown on the display , the * disappear s until another alarm occurs.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 107 • If called station is busy , ca ll is placed on hold and camped-on at busy station. If camp-on is not answered within a transfer recall timeout period, busy tone is given, followed by a DISD dial tone.
Attendant Featur es GCA70-245 108 Comdial A ugust, 03 While the DV A is not an automatic attendant, it enhances the fol - lowing features: direct departmental calling with Departmental Call Distribution (DCD), Direct Inward S tation Dialing (DISD) and the T racker Paging System.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 109 8.12.4 DR OP MESSAGE “Thanks for calling Acme, good bye.” • T o store DV A messages 1. PRESS INTERCOM AND DIAL *#0 8. 2. CHOOSE the message style. • DIAL 1 for DISD message style. • DIAL 2 for DCD message style.
Attendant Featur es GCA70-245 110 Comdial A ugust, 03 NOTES:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 111 APPENDIX A FEATURE ACCESS CODES This quick reference guide p rovides you with a lis t of the feature dialing codes used on the Impact digital telephone system.
Feature Access Codes GCA70-245 112 Comdial A ugust, 03 Directed Hold INTERCOM + *90 + extension number INTERCOM + #90 Executive Ov erride INTERCOM + extension number + *03 Hookflash Code INTERCOM + #0.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 113 T racker Pager INTERCOM + *06 INTERCOM + #06 T racker Pager—Send Tr a c k e r P a g e INTERCOM + #01 + extension number T oll Restriction Over.
Feature Access Codes GCA70-245 114 Comdial A ugust, 03 Notes:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 115 APPENDIX B DISPLA Y ABBRE VIATIONS This chart identifies the interactiv e butt on abbreviations that appear in your display . Abbreviation Feature Function/De finition ACCT Account Codes When chosen as a feat ure, stores a button that enables account code entry .
Displa y Abbreviati ons GCA70-245 116 Comdial A ugust, 03 CLEAR Clear Featur es Stores a button that clears a currently active or engaged feature. CLEAR Clear Cancels the currently programmed condition. COST Call cost Displays cost of recently completed call.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 117 LAST NO SA VED Last Number Saved Informs user that the last number dialed has been saved. LIGHT Light (contrast) Make s the LCD screen lighter . MSG Message Turns on message waiting light at another station.
Displa y Abbreviati ons GCA70-245 118 Comdial A ugust, 03 SEND Send Transfer Re-transfers a previously transferred call that returned to your station. SET Set Feature Enable call forwarding. SOHV A Secure Off-Hook V oice Announce Sends a subdued off-hook voice announcement to a nother station.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 119 APPENDIX C SPEAKERPHONE CHARACTERISTICS When using your speakerphone, th e microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
Speakerphone Charact eristics GCA70- 245 120 Comdial A ugust, 03 Depending on the telephone line cond itions and the type of speaker - phone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 121 Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstruc - tions come between you and th e microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.
Speakerphone Charact eristics GCA70- 245 122 Comdial A ugust, 03 NOTES:.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 123 APPENDIX D GLOSSARY A Account Code A group of numbers, up to 16 digits in length, ente red by station users during inc oming or outgoing calls; the system uses account codes to identify the calls by category , or special grouping, for call accounting purposes.
Glossary GCA70-245 124 Comdial A ugust, 03 Button Query Feature which allows users t o display the functions of programmable buttons on LCD telep hones. C Call Forward Designating anoth er teleph one to receive intercom calls normally directed to the user ’ s telephone.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 125 D Data Interface Unit (DIU) This optional unit provides connections for your standard multiline digital telephone and Indu stry S tandard T elephone (IST) device such as a F AX machine or answering machine.
Glossary GCA70-245 126 Comdial A ugust, 03 E Exclusive Hold Only the telephone placing the call on hold can retrieve it. Executive Overr ide Breaking into a conversation at a busy called telephone. This intrusio n is announced by several quick tone bursts over the co nversation.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 127 L Last Number Redialing Automatically dialing the last number dialed . LCD Liquid crystal display; the alphanumeric display of several Comdial Digital T e lephone models.
Glossary GCA70-245 128 Comdial A ugust, 03 O Operator S tation Also known as the attendan t station, this system station is programmed to ring when users dial the operator; usually considered the cent.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 129 Ringing Line Prefer ence An automatic connection to any outside line ringing at the station when th e station handset is taken of f-hook. Ringing T ones, Personal A telephone can be arranged to ring in one of six distinctive tones.
Glossary GCA70-245 130 Comdial A ugust, 03 System Speed Dial System speed dialing prov ides system us ers with a repertory of up to 500 n umbers that they can dial from any tele - phone in th e system. The installer or the atte ndant is responsible for storing the system speed dial numbers.
DSUII Attendant User’ s Guide A ugust, 03 Comdial 131 Z Zone Paging Paging through th e intercoms of some stations or departments in the system..
Glossary GCA70-245 132 Comdial A ugust, 03 NOTES:.
DSUII Attendant S tation User’s Guide August, 03 Comdial 133 INDEX A abbreviation list 115 Account Codes 75 all-call 77 All-Call Paging 76 and waiting for an answer 36 and waiting for callback 35 As.
134 Comdial August, 03 Line Groups 69 M making a SOHV A 34 Making Calls 29 message table 55 Message W aiting Light 52, 53 messaging 54 Music 71, 73 Mute 71 O overriding 37 P Paging 76, 77, 78, 81 Q Qu.
This manual has been developed by Comdial Corporation (the “Com - pany”) and is intended for the use of its customers and service personnel. The information in this manual is su bject to change w ithout notice.
GCA70245.07 06/03 Printed in U.S .A..
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