Instruction/ maintenance manual of the product 570 SD Tiptel
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M a n u a l ( e n ) Professional answering machine with USB interface, memory card, headset, alarm input, and connection for foot pedal tiptel 570 SD tiptel.
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Safety instructions 3 Safety instructions The device may not be installed or operated in the following environments: o in the open o in damp or wet rooms (bathroom , s hower, swimming pool .
Button allocation 4 Button allocation Playback: Starts play back of incoming message s that have not yet bee n listened to. If pressed du ring playback lets you repeat t he last 3 seconds. Stop: Ends the current function; is used to clos e open menus.
Button allocation 5 Selection button : Used to select from menus, e ntry fields and functions that are displayed next to the corresponding button. and Secondary function and playback can be pressed in success ion: Starts playback for all incoming messages.
User elements 6 User elements SMS-LE D Flashe s when t here ar e new, unr e ad short messages. Flashes quickly if t he mail inbox is full and there is no more memory for new short messages. LED in the answering mode button Is lit when answering mode is swit ched on (answering machine active).
Contents 7 Contents Safety instructions ......................................................................................................................... Fehler ! Textmarke nicht definiert. Button allocation ...................................
Contents 8 Absence manager ........................................................................................... 29 Call list ............................................................................................................. 31 Telephone book .
Contents 9 Call forwarding ................................................................................................ 71 Setting options for call forwarding .............................................................. 71 Settings for call forwarding .
Contents 10 Appendix ......................................................................................................... 102 Service ........................................................................................................ 102 Guarantee .
Display symbols 11 Display symbols Answering mode switched on. Answering mode switched on, new incoming messages available. Playback Caller's num ber, telephone answering mode.
Display symbols 12 Headset connected Outgoing call Answer call (onl y with headset) End call (only with heads et) Alarm dialler switched on Enter date Entry (text) possible.
Getting started 13 Getting star ted Parts supplied Your tiptel 570 SD package contains: tiptel 570 SD Telephone connection cable Mains plug 11.
Getting started 14 5 If you want to record outgoing messa ges from an external source fit the transfer cable with the jac k plug to th e "IN" soc ket and the cinch plug to the audio outpu t on the ex ternal device (a udio system, cassette recorder etc.
Getting started 15 The memory card must be fo rmatted the FAT16 file system. In case there is an error message upon inserting the card you can re-format i t in the device. All data on the card, however, will get lost this way. If you wish to use memory cards with mo re than 2 GByte (e.
Outgoing messages 16 Outgoing messages General Your tiptel 570 SD has 14 in dividual outgoing message s (OGM 1-14) and one pre- configured outgoing message (OGM 15). Yo u ca n select the OGMs via the selection button next to the OG M symb ol. OGM 15 cannot be personalised.
Outgoing messages 17 Recording an outgoing message Select the desired O GM using the selection button next to the O GM symbol. Prior pressing of allows you to browse in reverse. The selected OGM is displayed next to t he symbol on the bottom right of the display.
Outgoing messages 18 Recording OGMs from an external signal source You can also record professional outgoi ng messages via the audio input from an external signal source (e.g. cassette recor der). Select the desired O GM using the selection button next to the O GM symbol.
Outgoing messages 19 Notes for sound studios Professionally produced announcements can also be directly transferred to the device by using the memory card. In order to do so co py your announcements wi th your computer to the direct ory "TIPTEL".
Outgoing messages 20 Press OGM briefly . The OGM is played back. The playback symbol, the time that you have already heard and the number of the current OGM are displayed. The volume can be set using the control buttons (left/right). Deleting OGMs Press the selection button next to t he delete symbol speed during playback.
Answering mode 21 Answering mode Make sure that there is enough memory for new message s (max. 999). You m ay need to change the memory card or delete messages. If required select t he OGM using t he selection button next to the O GM symbol. The selected OGM is displayed next to t he symbol on the bottom right of the display.
Answering mode 22 Press answering mode again to switch off answering mode. Further incoming calls w ill not be answered. The stan dby status is displayed. If you record OGM 14 withou t the opti on to record (OGM only) when the incoming message memory is full your tiptel 570 SD switch es to this OGM automatically.
Playing back and deleting incoming messages 23 Playing back and deleting incoming messages Playing back new incoming messages Press playback. Starts playback of unhe ard incoming messages. The current number, remaining play back time and date and t ime of the incoming message are displayed.
Playing back and deleting incoming messages 24 Play back of individual messages Press 2nd function key. The display will show you the 2nd function icon. Press cursor key (up). The me ssage list will be opened. Use cursor keys to browse (up/down) for mess age to be played back.
Playing back and deleting incoming messages 25 Fast forward and rewind Press and hold the selection button next to the go backwards or forwards symbol. Playback is interrupted and the display counts down or up the playback time. Deleting individual incoming messages Press the selection button next to t he delete symbol during playback.
Playing back and deleting incoming messages 26 After dialling accept the call by lifting the receiver. The display shows a stopwatch that counts the duration of the current call. If the headset is connected the call is a utomatically connected to it af ter dialling and you can start the c all.
Monitoring/Personal info (memo) 27 Monitoring/P ersonal info (memo) Monitoring telephone calls You can record the content of important c alls. Press the selection button next to t he record symbol speed d uring a call. The device starts to re cord. A lifted t elephone receiver is displayed so as to indicate an ongoing recording.
Mitschneiden/Personal-Info (Diktat) 28 Personal info (playback) You can record personal i nformation via the in- built microphone. Press the selection button next to t he record symbol. Wait, you will hear a short tone, a microphone is displaye d to signal ongoing recording.
Absence manager 29 Absence manager If you leave your office for a while, for example to attend a me eting, your tiptel 570 SD can inform your callers as to when you will be a vailable again.
Absence manager 30 Press stop. The setting is complete, the LED in the answering mode button lights up and the display shows the absence time. Calls are answered and th e caller hears the absence message. Press Answer mode to end the absence manager ahead of time.
Call list 31 Call list The last 50 calls received are saved in c all li st with their date and time. If the caller's telephone number is tr ansferred during a ca ll then this is also displayed. If the telephone number matches one from the telephone b ook, the caller's name is displayed.
Call list 32 To delete an entry press the selection button next to the de lete symbol. The entry is deleted. 2s To delete the whole call list press t he selection button next to the delete symbol fo r 2 seconds. The entire call list is deleted. To exit the list press stop.
Telephone book 33 T elephone book General The telephone book manages the names an d telephone numbers of your business partners. You can save up to 200 entries.
Telephone book 34 If required change occupancy of the entry buttons by pressing the control button (up) (refer to "Summary of possible symbols" t able). The display shows the possible occupancies: (ABC) = Capital letters (abc) = Small letters (12!?) = Number s and spec ial characters .
Telephone book 35 Enter the first digit of the call number using the control buttons (up/down). Digits and special symbols are disp layed. The special symbols have the fo llowing meanings: ~ = Wait for dial tone / 3 Sec.
Telephone book 36 Summary of possible characters Button Occupancy (ABC) Occupancy (abc) Occupancy (12!?) A B C D E Ä É a b c d e ä é è , . ? ! : ‘ ; “ F G H I J f g h i j ì ( ) - + & = %.
Telephone book 37 Y ou can enter (up to 5) other letters for the search using the control button (right) and the correspondi ng entry k eys. The corresponding entries are displayed for selection. Checking and changing entries Search for names as described under "Searc h entries" .
Telephone book 38 Personal OGM (call filter) You can assign each entry in the telepho ne book to one of the fourteen individual, recordable OGMs. If the telephone numb er calling matches the entry the caller hears an OGM that is specially recorded fo r him.
Telephone book 39 Set the desired OGM using the control buttons (up or down). The numbers 1 to 14, none and a dash appear in the display. If you se lect "none" t he answering machine does not switch itself on automatically for this entry. The function is switched off using the dash.
Telephone book 40 2x Press the selection button next to t he sub-menu symbol twice. The display shows the current ringing t one. Set the desired ringing tone using t he control buttons (up or down). The numbers 1 to 14 and a dash appear in the display.
Telephone book 41 If the headset is connected the call is a utomatically connected to it af ter dialling and you can start the c all..
Telephone book 42 Holding a call During a call it is possible to ho ld a caller so that he can not hear what is discussed in the room. The telephone is switched to mute and the caller hears "Please hold the line" followed by a hold tune.
Telephone book 43 Y ou call someone and the numb er is engaged. "Subscriber busy" is displayed. To start automatic re-dialling press t he selection button next to the re- dial symbol. After the pre-set time the dialling is repeated up to 10 times.
Message function 44 Message function The message function enables a caller th at knows the messa ge code to leave a message even if your tiptel 570 SD play s an OGM w ith no option to leave an incoming message. The message func tion en ables the caller to skip the OGM for OGMs that give the option of leaving an ICM.
Remote access 45 Remote access You can access your tiptel 570 SD remotely from anywhere in th e world using t he keypad on a tone-enabled ( DTMF) telephone. Yo u need a personal remote acc ess code to access the phone remotely. You ca n set your personal remote access code as described in "Settings" (Page 94).
Remote access 46 Remote access functions Playback ICM function To playback all ICM Press 3. The playback starts with the first recording. To playback new ICM Press 2. Starts playback of recor dings that have not yet been listened to. Repeat Press 5 during playback.
Remote access 47 Switching function To switch message transfer on/off Press * and 4 in succession. The current status "on" o r "off" is announced. To switch timer on/off Press * and 3 in succession. The current status "on" o r "off" is announced.
Remote access 48 Message transfer function Changing the 1st call number for message transfer (only the first number can be changed) Press * and 9 in succession. The first current call number is announced. Next comes the request to enter a new call number.
Remote access 49 To accept the targ et call number without executing th e function press * and 8 in succession. The new target call numb er is played back for checking. To accept the target call number and execute the function press * and # in succession.
Short messages (SMS) 50 Shor t messages (SMS) The SMS service allows you to send or receive SMS messages to other terminals. The messages are not transferred directly to the other terminal but instead are sent to your network operator's message ce ntre.
Short messages (SMS) 51 Registering and de-registering with your message centre You have to register your tiptel 570 SD fo r your network operator's SMS service to receive fixed network SMS. In Germany, for example, you can reach the Deutsche Telekom message centre nationally by calling " 0193010 ".
Short messages (SMS) 52 Templates ............................... You can create up to 5 different templates, change or delete old templates. Each template can be copied to the outbox. Message centre ..................... Enter the number for th e message centre here.
Short messages (SMS) 53 Press the selection button next to "Inbox". The inbox is displayed. Y ou can scroll through individual entries using the control buttons (up/down). New, unread messages are marked with an arrow. 2s To copy a message to th e t emplates press the corresponding selection button for two seconds.
Short messages (SMS) 54 2s To delete the message press the selection button next to the de lete symbol for 2 seconds. The message is deleted. To exit the menu press stop. As soon as you receive a message (SMS ) you will hear an acoustic signal and you have th e option of reading t h e SMS directly by pressing the corresponding selection button.
Short messages (SMS) 55 Y ou can scroll through the existing messages using the control buttons (up/down). 2s To delete the outbox press the selection button next to the de lete symbol for 2 seconds. The outbox is deleted. To edit the text press the selection button next to the desi red line.
Short messages (SMS) 56 Y ou can insert a character by pressing the contro l button (down). An empty space is inse rted to the left of t he cursor. To delete an entry move the cursor t o the location and press the selection button next to the de lete symbol.
Short messages (SMS) 57 Press control button (right) to change to the next entry locatio n. The cursor to the next e ntry location. Use the control button (left) to move the cursor once p lace backwards, for example to overwrite a digit. The cursor moves to the left.
Short messages (SMS) 58 Templates Here you can save up to 5 templates that yo u can edit, d elete or copy to the outbox individually. Open the message menu as described in "Inbox" and "Out box". The messages menu is displayed. Press the selection button next to "Templates".
Short messages (SMS) 59 Message centre Enter the telephone number for your message centr e here (e.g. Deutsche Teleko m 0193010). If you are using the device in a diffe rent country or netw ork, your network operator will tell you the call number of your messag e centre.
Timer 60 Timer The timer functio n contains up to 10 swit ching times during which answering mode, outgoing messages, message tr ansfer and call forwarding can be switched on /off or changed. Setting options for timer Switching time ..................
Timer 61 Programming timer Press menu. The main menu is displayed. Press the selection button next to t imer. The entry field for the first switching time is displayed. Y ou can search the individual switching times using t he control buttons (up/down).
Timer 62 Use the two lower selection buttons and the control buttons (left/right) t o find what needs to be changed in t he selected time. The symbols have the following meanings: = Answering mode = OGM = Message transfer = Call forwarding Make the desired settings using the control buttons (up or down).
Timer 63 Switching on timer Press timer. The display sh ows a clock as the sy mbol for activated timer. The timer sets the current funct ional status. Press timer again to switch off t imer.
Message transfer 64 Message transfer For message transfer the answering mac hine dials the saved call numbers consecutively after e ach new incoming me ssage. If the subscr iber called picks up he will hear the following outgoing mess age: "Automatic call, .
Message transfer 65 Settings for message transfer Press menu. The main menu is displayed. Press the selection button next to message transfer. The message transfer menu is shown in t he display. Search for the desired setting option using the control buttons (up/down).
Message transfer 66 When en tering the call nu mbers press the selection button next to "Call number" and make the desired settings using the control buttons (up/down). The entry locatio n flashes. Digits and special symbols are disp layed. The special symbols have the fo llowing meanings: ~ = Wait for dial tone / 3 Sec.
Message transfer 67 2s To delete the whole call number press the selection button next to t he delete symbol for 2 seconds. The entire call number is deleted. To make further settings press st op. The settin gs are confirm ed. To stop the entry press stop several t imes.
Message transfer 68 Sample call number entries For PABX the prefix for the public teleph one network is dialled before each call number (refer also to Page 95 "Settings, PABX/prefi x"). To suppress this enter "i" before internal call numbers.
Individual ringing tone 69 Individual ringing tone If you want to select a different ringing to ne from the sta ndard one on the telephone you can record up to 14 different ringing tones here. It is not possible to cha nge ringing tone 15 because it is pre-config ured.
Individual ringing tone 70 Press the selection button next to "Ringing tone" and select it using t he control buttons (up/down). The numbers 1 to 15 an d "-" appear in t he display. The indivi dual ringing tone is switched off using the "-".
Call forwarding 71 Call for warding If your telephone network or PABX sup port s the "call forward ing" function you can enter the required setti ngs here. Then you only have to e nter the times for which you want to activate call forwarding i n the "timer".
Call forwarding 72 Press menu. The main menu is displayed. Search for the "Call fo rwarding" entry using the control buttons (up/down). Press the selection button next to "Call forwar ding". The call forwarding menu is shown in the display.
Call forwarding 73 Press control button (right) to change to the next entry locatio n and enter other digits. The cursor to the next e ntry location. Use the control button (left) to move the cursor once p lace backwards, for example to overwrite a character.
Call forwarding 74 Sample call forwarding entries Example 1: Your main connection is wi th "Deutsche Telekom" and yo u have activated the "call forwarding" service. Please note that the target call number must end with a hash (#). Activate .
Automatic monitoring 75 Automatic monitoring If you have activated "a utomatic moni toring" the recording s tarts as soon as the handset is lifte d. The record ing stops au tomatically when you replace the receiver. You can decide whether to record all calls or only incomi ng calls (recording threatening calls).
Automatic monitoring 76 Settings for automatic monitoring Press menu. The main menu is displayed. Search for the "Automatic monitoring" entry using the control buttons (up/down). Press the selection button next to "Automatic monitoring".
Appointments 77 Appointments Your tiptel 570 SD can manage up to 20 appointments conv eniently. You can choose between one-off and repeat appointm ents. Additio nal information on eac h appointment facilitates assignment. If an a ppointment is due this is indicated via the display and notified by an acoustic signa l.
Appointments 78 Press the selection button next to t he time/date for the desired appointment. The cursor is at hours. Set the desired appointment time using the control buttons (up/dow n, left/right). When setting the date you can distinguish between one- off, daily, monthly and annual appointments.
Appointments 79 Example: You require "M ". Press forwarding button three times (the "M" is in the third position on this button). Press control button (right) to change to the next entry locatio n. The cursor to the next e ntry location.
Security lock 80 Security lock In order to protect your tiptel 570 SD from unauthoris ed use you can loc k the device with a PIN (personal identifica tion number ). The PIN is number containing 1 to 4 digits. You must ente r this PIN to unlock the device.
Security lock 81 Select the next or previous entry location using the control buttons (left/right). The cursor is locate d at the selected entry point. After entry press the selection button next to PIN. The device displays the choice of "Lock device" or "Change PIN".
Security lock 82 Unlocking device Use the control buttons to enter the PIN. The display shows th e current setting. After entry press the selection button next to PIN.
Alarm dialler 83 Alarm dialler The selection is ac tivated by closing an external, potential contact. The c ontact must be closed for at least one second .
Alarm dialler 84 Settings for alarm dialler Press menu. The main menu is displayed. Search for the "Alar m dialler" entry using the control buttons (up/down). Press the selection button next to alarm dialler. The alarm dialler menu is shown in the display.
Alarm dialler 85 Using the quit code , if necessary, change to the next entry locatio n using the control button (right) and enter other digits. The cursor moves to the next entry location.
Alarm dialler 86 2s To delete the whole call number press the selection button next to t he delete symbol for 2 seconds. The entire call number is deleted. To make further settings press st op. The settin gs are confirm ed. To stop the entry press stop several t imes.
Alarm dialler 87 Sample call number entries For PABX the prefix for the public teleph one network is dialled before each call number (refer also to Page 95 "Settings, PABX/prefi x"). To suppress this enter "i" before internal call numbers.
Mailboxes 88 Mailboxes General You have the option or setting up in ad diti on to the actual answ ering machine up to 4 mailboxes. Each mailbox has its own OGM, r emote control code and its own target call number for message transfer. If your tiptel 570 SD is used by several people the caller can leave a message in th e relevant mailbox.
Mailboxes 89 Setting up mailboxes Press menu. The main menu is displayed. Search for the "Set up mailboxes" entry using the control buttons (up/down). Press the selection button next to "Mailbox setup". The mailbox setup menu is displayed.
Mailboxes 90 Press the selection button next to t he setting that you wish to change until the desired setting is displayed. The display shows th e current setting. or When entering digits press the selection button next to the desi red line. The entry locatio n flashes.
Mailboxes 91 Press the selection button next to t he mailbox symbol until the desired mailbox flashes. The selected mai lbox flashes. E.g. Carry out desired functio n, e.
Mailboxes 92 Remote access to mailboxes Remotely accessing mailboxes is done in the same manner as remotely accessing the answering machine. The precise descriptio n is found in the "Remote access" chapter.
Settings 93 Settings Setting options Language ............................... German, English, Fr ench, Italian or Dutch Time ....................................... >> Time ............................. You can re-set the time here. Date ......
Settings 94 Queue message ..................... Here you can stipulat e one of the 14 individual OGMs as the queue message. This OGM is then repeated continuo usly for the "Hold a call" func tion. Own number Own number .............. If you enter your own call number your tiptel 570 SD announces this call number for internal OGM texts.
Settings 95 Call-back code ...................... You enter the call-ba ck code of your network operator (for Deutsche Telekom networ k e.g. H*37#). The "H" refers to the r equest key with hook flash- function. Yo u can enter up to 15 c haracters.
Settings 96 Settings menu Press menu. The main menu is displayed. Search for the "Se ttings" entry using t he control buttons (up/down). Press the selection button next to settings. The settings menu is displayed. Search for the desired setting option using the control buttons (up/down).
Settings 97 When entering digits press the selection button next to the desi red line. The entry locatio n flashes. Change the settings using the control buttons (up/down ). The display counts up or down. For settings with several digits move the entry location to the required location using the control buttons (left/right).
Service menu 98 Ser vice menu The service menu gives you the opti on of querying the current program version, recreating the default status, deleting the telephone book or fo rmatting the memory card. There is also the option of transfe rring the telephone book from one tiptel 570 SD to another via the audio sockets.
Service menu 99 Search for the desired function using the control buttons (up/down). All service menu functi ons are displayed. Press the selection button next to t he desired function and follow the displayed instructions.
Accessories 100 Accessories Headset You can use the headset to listen to messages w ithout disturbing other people in the room. At the same time you have the option of recording OGMs and information using the integrated microphone. You can also make calls with the headset.
Accessories 101 Foot pedal You can order the foot pedal accessory using Item Number 1125250. You can use the foot pedal to operate the play back fu nctions using your feet ; your hands are free for example to enter orders directly into your PC. The following functions are available: Playback/stop, rewind and fast forward.
Appendix 102 Appendix Service You have acquired a moder n product from Tiptel.com Busi ness Solutions, developed and produced in Ratingen near Düsseldo rf/Germany. Our highly mo dern production facilities ens ure a constantly hi gh level of quality. This is confirmed by our having been awarded DIN EN ISO 9001 certification.
Appendix 103 Initially, the purchaser shall have only the right of subsequent performa nce. Subsequent performance entails either re pair or the supply of an alter native product. Exchanged devices or parts shal l become the property of the specialist dealer.
Appendix 104 CE symbol This device is authorised for connectio n to the analogue publ ic telephone ne twork in all EU member states in line with European requirements. As a result of tech nical differences in various countries however th ere is no unlimited guara ntee that the device will work successfully in any telephone connection.
Appendix 105 Problem Possible cause Remedy/Recommendation No answer, subsequent telephone does not work. Wrong connection cable, wiring boxes incorrectly wired. Only use original cables, check wiring boxes (if nec. get a specialist to check ). Incorrect or no co nnection when dialling from PABX.
Appendix 106 Firmware-Update If you wish to update the firmware of yo ur answering machine, f irst download the latest firmware from our we b pages. Then save the extr acted upda te file to the memory card in the "TIPTEL" directory. Now re-insert th e card into your answering machine.
Appendix 107 Display contrast 8 Display brightness 16 Display backgrou nd Automatic OGM 15 (Fixed text) Answering mode Off Message centre - Timer Off Message transfer Off Waiting period 60 seconds Rep.
Appendix 108 Technical data Dimensions (W x H x D) tiptel 570 SD 220 x 50 x 190 mm Mains plug 53 x 68 x 44 mm Weight tiptel 570 SD 540 g Mains plug 270 g Operating voltage Mains plug 230 V / 50 Hz Idl.
Index 109 Index A Absence manager ............................ 29 Access code ..................................... 88 Accessories .................................... 100 Alarm by SMS ................................... 86 Alarm dialler .............
Locking the device ........................... 80 M Mailboxes .......................................... 88 Mains plug ........................................ 13 Memory cards ................................... 14 Message centre .....................
Speicherkarte .................................... 13 Switching on alarm dialler ................ 87 Switching on time control ................. 63 Switching time .................................. 60 T Technical Data ................................ 108 Telephone book .
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Brief operating instructions Record an outgoing message Select OGM using selection button Press and hold OGM. Start speaking. Release OGM. Select type of OGM using selection button Checking OGMs or Select OGM using selection button Press OGM briefly.
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Tiptel.com GmbH Business Solutions Halskestraße 1 D - 40880 Ratingen Tel.: 0900 100 – 84 78 35 * V anity Tel.: 0900 100 – TIPTEL* Internet: www.tiptel.
An important point after buying a device Tiptel 570 SD (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Tiptel 570 SD yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Tiptel 570 SD - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Tiptel 570 SD you will learn all the available features of the product, as well as information on its operation. The information that you get Tiptel 570 SD will certainly help you make a decision on the purchase.
If you already are a holder of Tiptel 570 SD, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Tiptel 570 SD.
However, one of the most important roles played by the user manual is to help in solving problems with Tiptel 570 SD. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Tiptel 570 SD along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
