Instruction/ maintenance manual of the product DM800 Pitney Bowes
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D M 800 ™ , DM900 ™ DM Series ™ Digital Mailing System Operator Guide US English V ersion.
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SV60861 Rev . F ©2009 Pit ney Bowes Inc. All rights rese rved. This book may not be reproduced in whole or in p art in any fashio n or stored in a retr ieval system of any type or transmitted b y any means, electronically or mechanically , without the express, written permis sion of Pitney Bowes.
Alerting Messages V arious messages are used throughout this guide to alert you to potentially hazardous or error caus - ing conditions. These messages are as follows: FCC Compliance This equipment has b een tested and found to comply with th e limits for a Cla ss A digit al device, pur - suant to part 15 of the FCC rules.
FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requireme nts adopted by the ACT A. On the bottom of the IntelliLink® Control Center is a label that cont ains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
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T able of Contents SV60861 Rev. F Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM Se ries™ Digit a l Mailing System Chapter 3 - Mail in a Minute Chapter 4 -.
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Pitney Bowes Contact Information List SV60861 Rev. F PB Web Sites • For frequently asked questions, go to: http://www .pb.com • T o place requests for service or training, go to: http://www .pb.com and click on My Acc ount . • T o order PB supplies and accessorie s, go to: http://www .
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1 • Read This First SV60861 Rev. F What’s in this Guide ............................................... .............................. 1-2 Other Information ........................................ ......................................... 1-2 What Y ou Need to Know .
1 • Read This First 1 - 2 SV60861 Rev. F What’ s in this Guide Chapter 1 - Read this First contains important information about USPS requirements a nd equipment and telephone safe ty precautions.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 1- 3 What Y ou Need to Know Since your postage me ter (Post al Securi ty Device ) is licensed by the United S tates Postal Service (USPS), you mu st follow a few basic requireme nts.
1 • Read This First 1 - 4 SV60861 Rev. F • When lifting covers, wait for all p art s to stop moving before p lacing hands near feeder p ath or printer . • Do not remove covers as t hey e nclose h azardous part s that should only be accessed by a Pit ney Bowes Service Represe ntative.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 1- 5 • Do not connect your postage mete r (Postal Security Device) to a digit al phone line. The device’ s built-in modem is designed to wo rk with an analog phone line only .
1 • Read This First 1 - 6 SV60861 Rev. F • Be cert ain the area in front of the wall recep tacle in to which the machine is plugged is free from obstruction. • T o prevent overheating, do not cover the vent openings. • Read all instructions before attempting to operate the equipment.
2 • Meet the DM800™, DM900™ Digital Mailing System SV60861 Rev. F Introducing the DM Series™ Mailing System ......... .............................. 2-2 Features and Benefit s ................................. .................................
2 • Meet the DM800™, DM90 0™ Digital Mailing System 2 - 2 SV60861 Rev. F Introducing the DM Series™ Mailing System The DM Series ™ Digita l Mailing System is an easy-to-use digit al mailing system you can tailor to satisfy the unique requirement s of your organiza - tion.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 2 - 3 V ariety of Communications Options Y our DM Se ries™ Digit al Mailing Syst em comes with communications ports for data.
2 • Meet the DM800™, DM90 0™ Digital Mailing System 2 - 4 SV60861 Rev. F Accounting and Reporting INVIEW™ Accounting INVIEW™ Accounting and reporting allows you to store post age cost s for 100 accounts. Y ou can run report s on single or multiple account s and limit access to the account s by password pr otecting them.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 2 - 5 Part s of the Mailing System This section describes the part s of yo ur DM800™, DM900™ mailing sys - tem and include.
2 • Meet the DM800™, DM90 0™ Digital Mailing System 2 - 6 SV60861 Rev. F The Digit al Mailing System Exterior 3 2 1 4 5 6 7 8 USB Ports (USB Network Adapter can be plugged in here) Serial Port U.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 2 - 7 Mailing System Interior Refer to the diagram for the lo cation of each component. Roll t ape - The t ape supply is locat ed here. Print mete r st amps on tape for piece s of mail that cannot go through the system.
2 • Meet the DM800™, DM90 0™ Digital Mailing System 2 - 8 SV60861 Rev. F The IntelliLink® Control Center This section describes all of the functi on keys on the In telliLink Control Center , th.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 2 - 9 Star t Ke y - Begins processing mail with the options you have selected. T ape Key - Allows you to print post age tapes for p ackages or pieces of mail that are out side the limit s specified for mailin g mater i - als.
2 • Meet the DM800™, DM90 0™ Digital Mailing System 2 - 10 SV60861 Rev. F The Main Screen The content of the main screen dep ends upon the current mode of the machine. Main screens are the only screens that cont ain a meter sta mp replica area and a main st atus area.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 2 - 11 Connectors on the Back of the IntelliLink® Control Center • Internal Analog Phone Line Connector - The IntelliLink ® Control Center has an internal analog modem and can connect directly to an analog phone line.
2 • Meet the DM800™, DM90 0™ Digital Mailing System 2 - 12 SV60861 Rev. F.
3 • Mail in a Minute SV60861 Rev. F Mail in a Minute ...................... ..................................................... ......... 3-2 Preparing Y our Mail ................................................ .............................. 3-2 Running the Mail .
3 • Mail in a Minute 3-2 SV60861 Rev. F Mail in a Minute This chapter explains how to use the “Key In Posta ge” mode. It’ s the quick - est and easiest way to run a piece of mail or print a post age tape.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 3-3 4. Set the sealer lever . Push lever to the right for sealing or to the left for postcard s and mail you do not want sealed. 5. Use the thickness adjustment knob to adju st for envelope thickness.
3 • Mail in a Minute 3-4 SV60861 Rev. F Printing Post age T apes Print postage t apes for: • Packages • Onion skin/airmail type envelopes • T yvek® envelopes • Envelopes that are thicker th.
4 • Running Mail SV60861 Rev. F Navigating Hints ..................... ..................................................... ......... 4-2 Applying Postage and Running Mail .................................................... 4-3 Determining the Correct Post age Mode .
4 • Running Mail 4-2 SV60861 Rev. F Navigating Hint s • The maximum number of options displa yed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to th e option, or by pressing the corre spon ding number on the key - board and then pressing the Enter key .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-3 Applying Post age and Running Mail T o apply post age and run mail on th e DM80 0™, DM900™ mailing system, follow the procedures listed here. Y ou must follow procedures 1 and 2 before you run mail through the sys - tem and apply postage.
4 • Running Mail 4-4 SV60861 Rev. F Determining the Correct Post age Mode Feeding Mail or Printing T ape? 1. If your mail requires no applicatio n of post age, see Chart C on the fol - lowing page to choose your mode. 2. If your mail requires postage , you must determine if you can print directly on you r mail.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-5 Chart B - Post age T ape Mode If: Then use this mode: Y ou know the amount of post age needed for your piece of mail. Key In Postage Y ou do not know the weight of your piece of mail.
4 • Running Mail 4-6 SV60861 Rev. F Prep aring Yo u r M a i l If you intend to run pieces of mail through your system, read About Run- ning Ma il below . If you are goin g to print post age t apes, read Abou t Printing Postage T apes in this section.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-7 4. Set the sealer lever . Push lever to the right for sealing or to the left for postcard s and mail you do not want sealed. 5. Use the thickness adjustment knob to adju st for envelope thickness.
4 • Running Mail 4-8 SV60861 Rev. F Ti ps on Feeding Mail • Presealed Envelopes: If you are using p resealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the envelopes will jam.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-9 About Printing Postage T apes Print post age tapes for: • Packages • Onion skin/airmail type envelopes • T yvek® en.
4 • Running Mail 4-10 SV60861 Rev. F Selecting the Post age Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o access the modes, press the Mode key on the IntelliLink® Control Center .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-11 Mode Selection: Key in Postage Use this mode if you know what the correct amount of post age is for your mail and you intend to apply this p ostage to each piece. 1. Press the Mode key .
4 • Running Mail 4-12 SV60861 Rev. F Mode Selection: Weigh First Piece This feature is avail able only on systems that have the o ptional Weigh- On-The-W ay® (WOW®) module installed. In this mode, the machine weighs t he first mail piec e and processes the remaining mail at the same post age rate.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-13 4. Select Differential W eighing . The system pro mpts you t o place the mail on the scale.
4 • Running Mail 4-14 SV60861 Rev. F Mode Selection: Attached Scale If the attached scale is p articularly s ensitive, run this mode with the Auto- scale feature set to Of f. This will preven t the system from automatically reverting to Attached Scale mode whe n WOW® mode is in use.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-15 Mode Selection: Print Permit This feature may be of fered as an optional f eature and is not available on all Pitney Bowes solutions. Please co nt act your local account represent a - tive to determine if this option is accessible on your system.
4 • Running Mail 4-16 SV60861 Rev. F Mode Selection: Ti me and Date S tamping T ime Date S tamping mode allo ws you to print the current time an d date, along with the word “Received” on incoming mail. The time and date will remain the same durin g a single transaction (whethe r you pro cess a single envelo pe or 100 envelopes.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-17 Selecting or Deselecting an Account If you use Accounting, yo u must select an accoun t. If you are using Budget Manager or Business Manager refer to t he operator g uide or help system provided with those applica tions.
4 • Running Mail 4-18 SV60861 Rev. F 4. Select the account you want to u se: •P r e s s Enter to select th e account that most closely matches the characters you searched on; or • If a list of account names appe ar on the screen, press the scre en key that co rresponds with the account you want to use.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-19 Selecting the Class, Carrier , S pecial Services or Options Each carrier has it s own set of classes and each class h as its own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen.
4 • Running Mail 4-20 SV60861 Rev. F Selecting a Country If your class requires you to select another country: 1. A list of countries appears in the display .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-21 Selecting the Meter Sta m p Options The Meter S tamp Options selection allows you to change the element s printed on your piece of ma il or t ape.
4 • Running Mail 4-22 SV60861 Rev. F Meter S tamp Options: Inscription Y ou can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guid e.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-23 Using Electronic Confirmation Services The United S tates Post Of fice (USPS) provid es three types of confirmation services: • Delivery Confirmation - shows you when the postal carrier delivered the mail.
4 • Running Mail 4-24 SV60861 Rev. F Adding Services or Making Changes • If you already have postage on the mail and then decide you wa nt to add a service, fo llow the instructions here for Adding Confirmation Ser - vices After Printing Post age .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-25 12. Press the Enter key . The “Enter another p ackage?” screen appears.
4 • Running Mail 4-26 SV60861 Rev. F Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, de lete or send confirmation services records once you have entered them into your syste m. Y our system can store up to 100 of your barcode records before sending them to Pitney Bowes.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-27 c. V erify that the services are enabled. The list of services that appears may look like the sample shown at the right. 2. If you have not already done so, enter the Mailer ID/D-U-N-S® number .
4 • Running Mail 4-28 SV60861 Rev. F • BPOD for SigCon - If this o ption is on, a nd Signature Confirmatio n is selected, the system will include your Ma iler ID/ D-U-N-S® Num - ber for bulk signature retrieval.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-29 9. Repeat steps 1-8 a s necessary . 10. Transfer Files: a. Connect the control center to the Pitney Bowes Data Cent er . b. Upload your records no later than the end of e very day .
4 • Running Mail 4-30 SV60861 Rev. F 5. Enter the USPS tracking barcode number . 6. Apply the barcode: a. Apply the 22 -digit barco de lab el to yo ur mail pie ce if it is no t already pre- printed on the mail p iece. b. Press Enter . (T his step is not required if the system is set to auto- enter .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-31 Customer Reference Number (ERR) The Pitney Bowes solution for Electronic Retur n Receipt (ERR) may include the option to use a Reference Number that can tie the USPS T rack- ing Number to an internal t racking number your organizat ion assigns to a client or matter .
4 • Running Mail 4-32 SV60861 Rev. F 6. Apply the barcode: a. Apply the 22 -digit barco de lab el to yo ur mail pie ce if it is no t already pre- printed on the mail p iece. b. Press Enter . (This step is not required if the system is set to auto- enter .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-33 Off-Line Electronic Return Receipt (ERR) Off-line ERR allows you to proce ss Certified Mail™ with Electronic Return Receipt using applications other than Pitnew Bowes’ electronic Certified Mail solution.
4 • Running Mail 4-34 SV60861 Rev. F Adding Post age or Changing th e D ate If you do not have the correct postage or date on a piece of mail, you can add more post age or change the date dire ctly on a piece of ma il. If you pre - fer , you can print the corrections on at a t ape instead and then apply it to the piece of mail.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 4-35 Changing the Date 1. If you are printing the dat e correction on an envelope and if the enve - lope is seale d, pre ss the Se al key and sele ct Sea ler Off. If you a re print - ing on a t ape, go to step 3.
4 • Running Mail 4-36 SV60861 Rev. F.
5 • Mailing System Setup SV60861 Rev. F Navigating Hints ..................... ..................................................... ......... 5-2 Overview of Mailing System Se t Up ..................................................... 5-3 Setting the Display Language .
5 • Mailing System Setup 5-2 SV60861 Rev. F Navigating Hint s • The maximum number of options displa yed is 5. T o view more options, press the down arrow key .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-3 Overview of Mailing System Set Up Follow the other procedures listed here as need ed. For det ails on each procedure, refer to th e section number listed here. Set the Display Language.
5 • Mailing System Setup 5-4 SV60861 Rev. F Setting the Display Langua ge Depending on t he model of your mailin g syste m, you may be a ble to set the display to any of th e following languages: • English • Espan ol T o change the language of the display: 1.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-5 Setting the Date and Ti m e o f D a y If your mail is picked u p at a certain time each da y , you can set your syst em to advance the date at the mail pickup time.
5 • Mailing System Setup 5-6 SV60861 Rev. F Setting Up a Supervisor Password Y ou can limit access to the following operations by creating a supervisor pas swo rd .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-7 Setting Up the Scale and Selecting Rates If you ha ve a sca le on your mailing system, you can use this section to se t up how your scale work s with your system.
5 • Mailing System Setup 5-8 SV60861 Rev. F Scale/Rates: Autoscale Y ou can set AutoScale to On or Off. Select On to enable the AutoSca le feature. When a mail piece is placed on the scale it will automatically weigh and rate the mail piece. Select Off to di sable this feature .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-9 Scale/Rates: Destination if New Class Use this option to set the system to pr ompt you to select a new destination (ZIP , Zone code or country) each time you change the class of mail, or to keep the last destination used.
5 • Mailing System Setup 5-10 SV60861 Rev. F Scale/Rates: Smart Classes The Smart Class™ capabilit y of the DM Series™ mail ing system sof tware has been enhanced to p rovide fully automatic printing of post al inscriptions or postal endorsements.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-11 f. The Select Auto Ad/Inscriptions screen ap pears: • T o add an ad, select Ads/Mes sages . Scroll through the list a nd select the appropriate option. • T o add an in scription, select Inscrip tions .
5 • Mailing System Setup 5-12 SV60861 Rev. F d. Select the appropriate class, in this example Priority Mail . The Fees screen appears. Pre ss Enter . The Select Auto Ad/Inscriptions screen appears: • T o add an ad, select Ads/Mes sages . Scroll through the list and select the appropriate option.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-13 Modifying a Smart Class™ with an Auto Inscription 1. Press the Menu key . 2. Select Set Up , then p ress the down arrow and select Scales/Rates . 3. Press the down arrow (depending o n your system you may have to press it twice) and select Smart Cl asses .
5 • Mailing System Setup 5-14 SV60861 Rev. F Setting Up Post age By Phone® Meter Payment System This section describes how to set up Post - age By Phon e® Me ter Payment System on your mailing system.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-15 Phone/Networ k Set Up: My Phone # Use this op tion to en ter your local phone nu mber (th e number to wh ich your mailing system is connected). 1. Press the Menu key on the con trol ce nter .
5 • Mailing System Setup 5-16 SV60861 Rev. F Phone/Networ k Set Up: Network Settings This option allows you to modify in dividual phone connection p arameters. 1. Press the Menu key on the con trol ce nter . Select Set Up from the ma in screen, then select Phone/Netwo rk Set Up .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-17 Configuring High/Low Funds Wa r n i n g Setting the Low Funds Warning V alue Use this option to set a value at which the mailing system warns you tha t the funds remaining in the meter are getting low .
5 • Mailing System Setup 5-18 SV60861 Rev. F Configuring System Ti m e ou ts This section describes how to set various system timeouts for your mailing system. 1. T o access the system timeouts, press the Menu key on the contro l cen ter , an d select Set Up .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-19 Ti meouts: Normal Preset Tim e r The normal preset timer optio n allows you to specify how much time you want to allow th.
5 • Mailing System Setup 5-20 SV60861 Rev. F Defining Preset s Y ou can define up to 50 sets (0-49) of preset ma iling system values, with each set having dif ferent values for such items as the account name, post - age value, class, carrier , a special service, a mode such as Att ac hed Scale or Diff erential weighing , and the like.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-21 Defining Custom Preset V alu es Defining Custom Preset V alues When creating a custom preset, the mailing syste m will prompt you to select a class of mail if you are using Key In Post age Mode.
5 • Mailing System Setup 5-22 SV60861 Rev. F S tore Advance Date in a Custom Preset This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-23 Editing Custom Preset V alu es T o edit an existing custom preset, yo u define it s new values and then over - write the old values. 1. Enter the new value s for th e ma il job tha t corre spond to the custom p re - set you want to change or edit.
5 • Mailing System Setup 5-24 SV60861 Rev. F Creating Custom Messages Custom Messaging enables you to enter text at the Control Center which can print directly on envelopes as t hey p ass through the mailing system. Custom messages can b e save d in th e memo ry of the system, an d re called whenever appropriate to print.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-25 Post al Rules and Guidance Creating a Custom Message for the First T ime 1. Press the Menu key . 2. Select Set Up , then sele ct T ext Entry Set Up . 3. Select Create . 4. Select a line of text to enter .
5 • Mailing System Setup 5-26 SV60861 Rev. F Editing a Custom Message 1. Press the Menu key . 2. Select Meter St amp Options , then select T ext Entries . 3. Press the right arrow key , the select Edit . 4. Select the appropriate custom message. 5. Select a line of text to edit.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-27 T aking the Meter Out of Servic e Call your Pitney Bowes represent ative if you need to return the postage meter (cont ained in the IntelliLink® Control Center) to Pitne y Bowes.
5 • Mailing System Setup 5-28 SV60861 Rev. F Configuring the Optional Barcode Scanner If you have a barcode scanner att ached to your mailing system, you can configure it to scan: • account names,.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-29 Setting the Default Scan Ty p e If you are using an accounting system on yo ur mailing system you can set up the sca nner so tha t it knows what f ield is scanning with out u sing a p refix code.
5 • Mailing System Setup 5-30 SV60861 Rev. F Adding Barcode Prefixes If you are going to scan multiple fields, you will need to create barcodes that contain a 1 or 2 digit prefix.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 5-31 Combining Barcodes If you need to combine multiple barcode scans into a sing le barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters.
5 • Mailing System Setup 5-32 SV60861 Rev. F.
6 • Adding Postage SV60861 Rev. F Postage By Ph one® Meter Payment System ........ .............................. 6-2 Y our Postage Meter ............................................... .............................. 6-2 Connection Alternatives ...
6 • Adding Postage 6-2 SV60861 Rev. F Post age By Phone® Meter Payment System Postage By Phone® Meter Payment Syst em is a Pitney Bowes service that you use to add postage to your meter . Y ou can access the Post age By Phone® System 24 hours a day , 7 days a week through your IntelliLink® Control Center .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 6-3 Connection Alternatives Y our mailing system connects to the Pitney Bowes using one of four meth - ods: • Const ant (Hig.
6 • Adding Postage 6-4 SV60861 Rev. F Managing Y our Post age Funds Refer to the appropriate section listed here for checking fun ds an d account balances and adding post age wh en using the Postage By Pho ne® Meter Payment System.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 6-5 Connecting Yo u r Post age Meter to an Analog Phone Line Which connector do I use? Internal Analog Phone Line Conne ctor - Use the internal analog modem to connect directly to an a nalog phone line.
6 • Adding Postage 6-6 SV60861 Rev. F Checking A vailable Funds in Yo u r Post age Meter If you ar e not sure if you have enou gh m oney to run mail or print t apes, yo u should check the amount of mo ney (funds) in your post age meter . T o check available funds in your meter: 1.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 6-7 Adding Post age T o add postage from your Post age By Phone® System account to your post age meter , follow these step s. 1. Press the Funds key . 2. Select Quick Refill , or Other Refill Amount .
6 • Adding Postage 6-8 SV60861 Rev. F Recommended Funds V alues When the Post age Pass - Automated Post age Refill capability is enabled, your mailing system will make re commendations for both Auto Refill Amounts an d the Low Funds W arning. • The Au to Refill Amoun t is th e dollar value of th e reset when you refill for postage.
7 • S tandard Accounting SV60861 Rev. F Navigating Hints ..................... ..................................................... ......... 7-2 Overview of Accounting ....................................................................... 7-3 Using the Account Setup Procedures .
7 • S tandard Accounting 7-2 SV60861 Rev. F Navigating Hint s • Y ou can access all of the accounting features by pressing the Account s key on the IntelliLin k® Control Center .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 7-3 Overview of Accounting The information in this chapter d escribes how to set up the st andard accounting package provided with your mailing system.
7 • S tandard Accounting 7-4 SV60861 Rev. F Before Using the Setup Procedures 1. If your system has a supervisor p assword set up, you must ente r that password before you can ent er the account setup mode.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 7-5 least four characters. (Y ou need to enable p assword protection before you can protect an indi vidual account. Refer to T urning Accounting Password Protection On or Off in this chapter .
7 • S tandard Accounting 7-6 SV60861 Rev. F Editing Account s Y ou can change the name of an account, make the account inactive (or active), add a password or chang e an existing one, and clear (reset) all data fr om the account. 1. Press the Account s key .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 7-7 Tu r n i n g Stand ar d Ac countin g On or Off T o turn the st andard accounting p ackage provided with your system on or off: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts ” screen.
7 • S tandard Accounting 7-8 SV60861 Rev. F Resetting (Clearing) all Account s When you reset or clear your acco unts, you comp letely remove all of the data in all of your accou nts. Once y ou clear the da ta, you cannot retrieve it. T o keep a record of your dat a, be sure and print a Mult i-Account Summary Report.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 7-9 T ransferring Funds T o transfer funds: 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set Up Accounts ” screen. 3. Select T r ansfer Funds . The system displays a list of your chargeable accounts.
7 • S tandard Accounting 7-10 SV60861 Rev. F Selecting an Accounting Ty p e T o select and accounting type, or to di sable the accounting feature on your mailing system, follow the procedure here. 1. Press the Account s key . 2. Press the right arrow key to enter th e “Set up Account” screen.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 7-11 Y our mailing machine has 25 standard accou nts. Y ou have the option to increase your account s to 100 or 300 accounts. Only your charge able level accounts are count ed towards your ac count tot al.
7 • S tandard Accounting 7-12 SV60861 Rev. F This type of account structure allows you to view accounts and create reports that show tot al ch arges for the top level accoun t, or you can view or create reports tha t show the charges for each of the subaccou nts or sub - subaccounts.
8 • Reports SV60861 Rev. F Introduction ...................................... ........................................... ......... 8-2 V iewing a Report .............................................................. .................... 8-2 Printing a Report .
8 • Reports 8-2 SV60861 Rev. F Introduction Creating a report is quick and easy on your mailing system. With the capa - bility to print out reports on roll t ape or en velopes using the internal mailing system printer , you can easily keep an accurate record of all your mailing activities.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 8-3 Single Account Report The Single Account Report gives the to t al pieces of mail and the postage for a selected accoun t. After you select Single Account Report the last account used is displayed.
8 • Reports 8-4 SV60861 Rev. F Multi-Account Summary Report Internal Printer V ersion The Multi-Account Summary supplies t he tot al pieces and post age for all enabled account s. Y ou can view and print the Multi-Account Summary report sorted by account number , as well as by account name.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 8-5 External Printer Ve r s i o n This version of the Multi-Account Summary can only be printe d on an attached externa l printer . Account numbers are on ly assigned to the lowest level of the account hierarchy or tr ansaction level.
8 • Reports 8-6 SV60861 Rev. F Last Five Refills Report The Last Five Refills Report lists the la st five refills for any enab led account and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 8-7 USPS Confirmation Services Report (System Printer Required) The Confirmation Services Report provides det ails for Confirmation Ser - vices pieces processed and uploaded vi a IntelliLink® Control Center .
8 • Reports 8-8 SV60861 Rev. F Account List Report (External Printer Required) The Account List Report list s the nam es a nd numbers of all account s that are set up in your mailing machine. Screen Display Printed Report This report prints a list of all yo ur account s and the account numbers.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 8-9 System Set Up Report The System Setup Report is a n extensive report that gives you comprehen - sive information about your tot al ma iling system. Y ou can only print the entire system set up.
8 • Reports 8-10 SV60861 Rev. F Error Report This feature may be of fered as a st andard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 8-11 Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please con tact your local account representat ive to determine if t his option is accessible on your system.
8 • Reports 8-12 SV60861 Rev. F Dat a Capture Report (Non-US Use Only) The Data Ca pture Short Report provides informatio n on the dat a that is transferred from the mailing system through Pitney Bowes Dat a Center to the Post Office. The Data Ca pture Report prints on a n envelope or t ape.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 8-13 Inst alled/ Pending Rates Report This report displays only on the screen. Use the up and do wn arro w keys to scroll through all the rate files loaded on the system. Last Rates Downloaded Report This report displays only on the screen.
8 • Reports 8-14 SV60861 Rev. F This page intentionally left blank..
9 • Maintaining and Updating SV60861 Rev. F Items to Keep On Hand ............................................................... ......... 9-2 Cleaning the Exterior ................................... ......................................... 9-2 T ape Maintenance .
9 • Maintaining and Updating 9 - 2 SV60861 Rev. F Items to Keep On Hand The following is a list of items you should keep on hand: • Ink Cartridge • T ape Roll • E-Z Seal® Sealing Solution Refer to Chapte r 1 1, Supplies a nd Options for de tails on how to order the se items.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 9 - 3 T ape Maintenance T ape maintenance consist s of installing a new tape roll. The digital mailing system u ses gummed oradhesive t ape. A red stripe appears alon g it s edge approximately 36 inches from the e nd to indicate a low t ape cond itio n.
9 • Maintaining and Updating 9 - 4 SV60861 Rev. F E-Z Seal ® Sealing Solution Maintenance Y our mailing system displays a message telling you when your E-Z Seal® Solution is running low . When you receive this message, your system can still seal approximately 50 envelop es.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 9 - 5 5. Place the brush in the case, two or three teeth away from the bottom. The shorter bristles should be against the solid side of the holder . 6. Return the case to the brus h mechanism and close the side door 7.
9 • Maintaining and Updating 9 - 6 SV60861 Rev. F Cleaning the Printhead Nozzles If you notice the meter st amp is not printing completely and there are white lines going through it, you will need to perform printer maintenance. First, clean the printer nozzle.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 9 - 7 Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliL ink® Control Center main screen when there is only enough ink fo r approximately 10 days of mailing.
9 • Maintaining and Updating 9 - 8 SV60861 Rev. F 2. Push the tab on the front of th e cart ridge lid. L if t the lid up and push towa rd the back of the machine. 3. Remove the old ink car - tridge by lif ting it st raight up. 4. Insert the new cartridge with the grooved side facing you.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 9 - 9 Changing the Printhead If you have cleaned the printer nozzle and changed the print cartridge and the meter st amp is still not satisfactory , replace the printhead.
9 • Maintaining and Updating 9 - 10 SV60861 Rev. F This exposes the print - head cover . 6. Grasp the printhead cover and pu ll as shown here. 7. Grasp the printhead stan d-of f and lif t the printhead up and out. 8. Discard the old print - head. 9.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 9 - 11 Changing the Wiper Blade Assembly When you change the prin thead, you must also replace the wiper blade assembly . Instructions for replacing the wiper blade assembly are included with each rep lacement and are repeated he re for your convenience.
9 • Maintaining and Updating 9 - 12 SV60861 Rev. F 7. Slide the assembly to the left and lift it out. 8. Remove the new wiper blade assembly from th e package. 9. Place the new wiper blade di rectly into the wiper blade slot with the shaft end to the right.
10 • T roubleshooting SV60861 Rev. F How to T roubleshoot your Mailing System ......................................... 10-2 Wid th Sensor W arnings...................................................................... 10-2 Hopper Sensitivity Adjustment s.
10 • Troubleshooting 10-2 SV60861 Rev. F How to T roubleshoot your Mailing System This chapter contains a list of problems you may encounter while using your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can sched ule a requ est for service at ou r web site.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-3 Ink W aste T ray Full W arning The Ink W aste T ray Full W arning appears when you powe r up or exit sleep mode on the mailing system. It indicates that the ink waste tray is approaching maximum cap acity .
10 • Troubleshooting 10-4 SV60861 Rev. F appears, and you have not already done so, cont act your custo mer se rvice representat ive to schedule replacemen t of the ink waste tray . INK W ASTE TRA Y FULL ALERT CONT ACT SERVICE IMMEDIA TEL Y . Failure to replace full ink waste tray will resu lt in ink leakage, causing system damage.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-5 Envelope(s) not seal - ing properly Envelope flap dimen sions are not within the accept - able range. Use e nv elopes w ith f lap depths b etween 1" and 3 7/8" (25.
10 • Troubleshooting 10-6 SV60861 Rev. F Envelope Feeding Problems Description Possible Causes Solution More than one en ve - lope is feeding. T oo many envelopes are on the fee d deck; envelo pes are not stacked proper ly on the fe ed d eck. • Remove some of the envelope and te st with a smaller stack.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-7 Envelope(s) getting jammed • Envelopes dimensions are outside the accep table range (piece of mail is too thick, pieces of mail are inc orrect size, etc.) for mailing system.
10 • Troubleshooting 10-8 SV60861 Rev. F T ape Feeding Problems Description Possible Causes Solution T ape jamming in the cutter . T ape pieces or paper slivers are blocking the knife path. Clear pieces from the knife p ath. If problem continues, call for service.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-9 T ape does not remove easily . T ape is sticking to dried glue on moistening brush. Remove brush and clean under cold water . Refer to th e Moistener Maintenance section in Chapter 10, Maint aining and Up dating for m ore information.
10 • Troubleshooting 10-10 SV60861 Rev. F Gummed tape is not wet. (continued) Brush not out far enoug h to r each tape. 1. Open the side cover door . 2. T ilt out brush holder with one hand an d hold. . 3. Remove the brush. 4. Pull ou t brush an d readjust to longer length.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-11 Adhesive tape gets wet. Wet/dry lever s et into wet pos ition. Set wet/dry lever dow n to dry position. Moistener brush is set too high. Remove t ape brush and re set at a lower posi - tion in its holder .
10 • Troubleshooting 10-12 SV60861 Rev. F IntelliLink® Contro l Center Problems Description Possible Causes Solution IntelliLink® Control Cent er does not respond when removed from sys - tem. No power is going to IntelliLink® Co ntrol Center . • Make sure the AC adapte r is plugged into the back of the control center .
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-13 Wrong ad or inscrip - tion, yet appears in menu list. Mailing system is reset to factory default mode. 1. Select desired graphic. 2. Push the Menu key . 3. Select Mete r St amp Opti ons .
10 • Troubleshooting 10-14 SV60861 Rev. F Printing Problems Description Possible Causes Solution No postage is print - ing. The Postage Mo de is set to Seal Only . From the IntelliLink® Co ntrol Center , press the Mode key and select the appropriate post age mode option displayed on the screen.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-15 Meter imprint is streaked or incomplete; poor print quality: The printer nozzle requires main - tenance. Clean the printer nozzle an d run a test print as describ ed in Chapter 10 in this guide.
10 • Troubleshooting 10-16 SV60861 Rev. F Post age Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink® Control Center is on or of f the mailing system Phone line is not connecte d to an ana log line or is loose.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 10-17 Getting Help There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources.
10 • Troubleshooting 10-18 SV60861 Rev. F.
1 1 • Supplies and Options SV60861 Rev. F Ordering Supplies ................................................... ............................ 1 1-2 Ordering a Pitney Bowes Supply Cat alog .......................................... 1 1-2 Printhead Kit and Wip er Blade Replacement .
1 1 • Supplies and Options 11 - 2 SV60861 Rev. F Ordering Supplies Y ou can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to th e Pitney Bowes Contact Information L ist at the front of this g uide for the Pitney Bowes Sup - ply Line™ phone number and the web site ad dresses.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 11 - 3 USPS Confirmation Services Labels Delivery Confirmation Labels: 639-6 Signature Confirmation Labels: 639-9 E-Certified .
1 1 • Supplies and Options 11 - 4 SV60861 Rev. F This page is inten tionally lef t blank..
12 • Specifications SV60861 Rev. F Equipment Specifications ....................................................................... 12-2 Accounting Features .............................................................................. 12-4 Mailing Materials .
12 • Specifications 12-2 SV60861 Rev. F Equipment S pecifications Dimensions . Power and Compliance Operating Conditions Capacities and Features Length without a Drop o r Power S t acker 45 in. (1 14cm) Length with a Dro p S tacker 52 in. (131 .9cm) Length with a Power S tacker 74.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 12-3 Optimum Performance (Th roughput) * Model numbers are on lab els located under the main cover on the real panel of your mailing system. The actual throughput of th e system varies dependi ng on the mat erial processed, system condition, and operator skill.
12 • Specifications 12-4 SV60861 Rev. F Accounting Features Mailing Materials S tandard Accounting • Up to 25 accounts st andard • 100 or 300 account s optional Optional Budget Manager • Up to.
DM800™, DM900™ Digital Mailin g System Operating Guide SV60861 Rev. F 12-5 3 7/8 in. (98.4mm) 1 in. (25.4 mm) Maximum Minimum 15 in. (381 mm)* 13 in.
12 • Specifications 12-6 SV60861 Rev. F This page intentionally left blank..
A • Glossary SV60861 Rev. F Glossary.
A • Glossary A - 2 SV60861 Rev. F Accounting A feature of th e mailing syste m that allows yo u to charge p ostage t o ind ivid - ual accounts . AccuT rac™ Mail Accounting System A Pitn ey Bowes m.
DM800™, DM900™ Digital Mail ing System Operating Guide SV60861 Rev. F A - 3 Communications Port Place to conn ect an optional Pitney Bowes scale, p rinter , or a PC.
A • Glossary A - 4 SV60861 Rev. F Ink Cartridge Cartridge containing the ink used to p roduce the meter stamp. Inscription An optional message, such as “ First Class” or “Non-Profit,” that print s verti - cally to the immediate lef t of the post age imprint.
DM800™, DM900™ Digital Mail ing System Operating Guide SV60861 Rev. F A - 5 Postal Security Device (PSD) The PSD co ntains the funds and pe rforms all of the calculations necessary to prin t meter st amps that comply with the lat est USPS st andards.
A • Glossary A - 6 SV60861 Rev. F Signature Confirmation may be combined with special services. T o get the latest fees, go to www .usps.com and search for "Signa ture Confirmation". Sleep T imer The mode that the mailing system automatically ent ers after a certain period o f inactivity .
Index SV60861 Rev. F A AC adapter connector location 6-5 Accessories description 2-4 ordering 2-4 , 11-2 Accounting set up mode 7-2 turning off accounting 7-10 Accounts accessing features 7-2 adding s.
Index SV60861 Rev. F setting the high value warning 5-18 setting the low value warning 5-18 tranferring account funds 7-9 Funds key adding postage 6-7 check Postage By Phone 6-6 checking available fun.
Index SV60861 Rev. F Ordering supplies 11-2 ink cartridges 11-2 tape 11-2 P Password protecting mail operations 5-6 setting up supervisor 5-6 turning on/off for accounts 7-7 Passwords changing account.
Index SV60861 Rev. F T Tape installing 9-3 lever, wet/dry 2-5 ordering 11-2 roll 2-7 specifications 12-4 Thickness adjustment knob location 2-7 Time and Date Stamping Mode 4-15 Timeouts display sleep .
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1 Elmcroft Road Stamford, Connecticut 06926-0700 www.pb.com *sv60861revF* PB Form SV60861 Rev . F 4/09 © 2009 Pitney Bowes Inc. All Rights Reserved For Service or Supplies.
An important point after buying a device Pitney Bowes DM800 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes DM800 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes DM800 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes DM800 you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes DM800 will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes DM800, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes DM800.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes DM800. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes DM800 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
