Instruction/ maintenance manual of the product SV62214 Pitney Bowes
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Operator Guide DM100i / DM200L Digital Mailing Systems 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pitneybowes.com For Service or Supplies PB Form SV62214 Rev .
i SV62214 Rev . A 09/08 ©2008 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or me- chanically , without the express, written permission of Pitney Bowes.
ii FCC Part 15 Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protec- tion against interference in a residential installation.
iii The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed fi ve (5.
iv For California Customers Only The battery in this product contains perchlorate material. California requires perchlorate containing products to be accompanied by the following notice: Perchlorate Material - special handling may apply , Go to: www .
v Machine Identification Product Name: DM100i Digital Mailing System Model Number: P700 OR Product Name: DM200L Digital Mailing System Model Number: P7L1 Resources For support information: DM100i: www .pitneyworks.com/DM100/ DM200L: www .pitneyworks.com/DM200/ T o order PB supplies and accessories, go to: www .
vi This page was put in as a placeholder only . This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.
vii SV62214 Rev . A T able of Contents 1 • Introduction What's in this Guide ................................................................. 1-1 About Y our Digital Mailing System ........................................... 1-2 Postal Requirements .
viii T able of Contents SV62214 Rev . A 4 • Printing Options Printing Options ....................................................................... 4-1 Sections of the Meter Stamp .................................................... 4-1 Printing a $0.
ix T able of Contents SV62214 Rev . A Checking Funds (Postage) Availability in Machine .................. 6-7 Checking Y our Postage by Phone® Account Balance ............. 6-8 Adding Postage ..........................................................
x T able of Contents SV62214 Rev . A Selecting an Account .............................................................. 8-1 1 Displaying Account T otals ...................................................... 8-12 Printing a Single Account Report ....
xi T able of Contents SV62214 Rev . A 1 1 • T roubleshooting Getting Help ............................................................................ 1 1-1 Messages on LCD Display ...................................................... 1 1-1 Blank Display .
xii T able of Contents SV62214 Rev . A This page was put in as a placeholder only . This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.
1-1 SV62214 Rev . A 1 • Introduction What's in this Guide Section Description Chapter 1 Introduction Describes the key features of your mail ing system and pro vides material and equipment spec i fi ca tions. It also includes important safety notes.
1-2 1 • Introduction SV62214 Rev . A About Y our Digital Mailing System Y our digital mailing system's advanced features include: • Space-saving, compact footprint • ENERGY ST AR ® complia.
1-3 1 • Introduction SV62214 Rev . A Postal Requirements The meter on your mailing machine is licensed by the United States Postal Service (USPS ® ) and you must follow some basic requirements. • Mail must have the correct date and postage amount in the me- ter stamp (indicia).
1-4 1 • Introduction SV62214 Rev . A What is IntelliLink™? Y our mailing system takes full ad van tage of IntelliLink™, your digital gateway to an entire suite of ser vic es and information that can move your mail more ef fi cient ly and enhance your business performance.
1-5 1 • Introduction SV62214 Rev . A Other Sources of Information Other sources of information for your machine include: • The DM100i/DM200L Quick Reference Guide has con densed ver- sions of many of the topics covered in this book.
1-6 1 • Introduction SV62214 Rev . A Specifications Equipment Size DM100i Base Model 8.5" (215 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D With Scale 8.8" (224 mm) H x 13.6" (345 mm) W x 15.4" (390 mm) D With Scale and Moistener 8.
1-7 1 • Introduction SV62214 Rev . A IMPORT ANT : For best results, always make sure your material conforms to these speci fi cations. Specifications Material (see figure below) Minimum Size 5".
1-8 1 • Introduction SV62214 Rev . A Important Safety Notes Follow the normal safety precautions for all of fice equipment. • Please read all instructions before you attempt to op er ate the system.
1-9 1 • Introduction SV62214 Rev . A Important T elephone Safety Instructions The machine connects directly to an a log tele phone lines. For your protection, basic safety pre cau tions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons.
1-10 1 • Introduction SV62214 Rev . A This page was put in as a placeholder only . This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.
2-1 SV62214 Rev . A 2 • Getting to Know Y our System This page was put in as a placeholder only . This allows pages 2-2 and 2-3, and 2-4 and 2-5, to be viewed or printed side-by-side for easier use.
2-2 2 • Getting to Know Y our System SV62214 Rev . A 1 2 3 9 5 6 4 8 7 10 DM200L DM100i 1 2 3 9 5 6 4 8 Parts of the Machine 7.
2-3 2 • Getting to Know Y our System SV62214 Rev . A Parts of the Machine Item Part Description 1 Control Panel Allows you to enter and set up information on your machine (see next page for details).
2-4 2 • Getting to Know Y our System SV62214 Rev . A OCT 24 08 42 Control Panel 1 2 5 6 3 7 7 4 Control Panel Item Part/Key Description 1 Screen Selection Keys Allows you to select an option ( ◄ ).
2-5 2 • Getting to Know Y our System SV62214 Rev . A Control Panel Item Part/Key Description 7 Feature Keys Allows you quick access to the key features on the system: Home T akes you back to the Hom.
2-6 2 • Getting to Know Y our System SV62214 Rev . A Back of Machine 1 2 3 Connections on Back of Machine Item Part Description 1 Phone Jack Allows you to connect to an analog phone line via a stand.
2-7 2 • Getting to Know Y our System SV62214 Rev . A PC Meter Connect ™ PC Meter Connect ™ is a feature that allows you to do postage refills and meter updates quickly and conveniently using your PC's Internet connection.
2-8 2 • Getting to Know Y our System SV62214 Rev . A Options Screen for PC Meter Connect ™ PC Meter Connect ™ Option Description Update PC Meter Connect ™ Connects you to a Pitney Bowes website for the latest version of the PC Meter Connect ™ software Internet Settings.
3-1 SV62214 Rev . A 3 • Running Mail Home Screen When you power up your system, the Home screen ap pears on the operating display . If your sys tem has been set up to require a lock code or password, you are prompted to enter it.
3-2 3 • Running Mail SV62214 Rev . A Applying Postage There are several ways you can apply postage using your mailing system: • Key in the postage directly from the keyboard when you already know .
3-3 3 • Running Mail SV62214 Rev . A 3. If using the moistener , place flap along moistener and move to- wards the right. mmm dd yy ≡ 0.42 ≡ ◄ ACCT : Name ◄ CLASS: None ◄ SCALE: 0lb 0.0oz 4. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it.
3-4 3 • Running Mail SV62214 Rev . A Entering W eight Manually This procedure can be used when you already know the weight of a mail piece and you are not using the integrated weighing platform. 1. Press Weigh/Rate . 2. Select “Enter Manual Weight”.
3-5 3 • Running Mail SV62214 Rev . A Using the W eighing Platform (Scale) 1. Make sure scale is activated (you will see “0 lb. and 0.0 oz” next to the "Scale" on the display). See Chapter 7, System Options to turn your scale on if necessary .
3-6 3 • Running Mail SV62214 Rev . A Using Differential Weighing Differential weighing is an optional feature that allows you to place multiple items on the scale, remove one item at a time, rate that item, and put postage on it. This is repeated until you have finished all of the items on the scale.
3-7 3 • Running Mail SV62214 Rev . A 10. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the me- ter stamp and ejects the envelope/ tape sheet. 9. If using the moistener , place flap along moistener and move towards the right.
3-8 3 • Running Mail SV62214 Rev . A Selecting an Account to T rack Postage The Departmental Accounting feature allows you to track postage by account. See Chapter 8, Departmental Accounting , for information on setting up this feature. 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu.
3-9 3 • Running Mail SV62214 Rev . A Using the Batch Count Feature V iewing (Checking) the Batch Count 1. Press Funds . 2. Press Page Down . 3. The display shows the batch information (a sample screen is shown below). Y our system has the ability to keep track of batches of mail if desired.
3-10 3 • Running Mail SV62214 Rev . A Clearing the Batch Count 1. Press Funds . 2. Press Page Down and select "Clear batch values". 3. At the "Confirm Clear" prompt, press Y es/Enter to confirm. The batch value and batch piece registers return to zero 4.
4-1 SV62214 Rev . A 4 • Printing Options Printing Options There are various printing options available when processing mail through the system. Y ou can: • Bypass all printing and seal the envelop.
4-2 4 • Printing Options SV62214 Rev . A Manually Changing Printed Date for the Meter Stamp Y ou may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing.
4-3 4 • Printing Options SV62214 Rev . A Bypass all Printing and Seal the Envelope Only If using the moistener with pre-addressed envelopes, you can set up your mailing system to seal envelopes with out printing a meter stamp on them. 1. Press Print Menu .
4-4 4 • Printing Options SV62214 Rev . A 1. Press Print Menu . 2. Press Page Down and select “Omit day/date/other". Omitting/Restoring Day or Date on the Meter Stamp For most mailings, you normally print the date as part of the meter stamp. However , for certain classes of mail, you may want to turn off the date.
4-5 4 • Printing Options SV62214 Rev . A Adding/Removing a Postal Inscription to Meter Stamp IMPORT ANT : The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece. The two normally should match for your mail piece.
4-6 4 • Printing Options SV62214 Rev . A Adding/Removing an Envelope Ad to the Meter Stamp 1. From Home screen, press Page Down to second screen and select “AD:”. 2. Select “Select an Ad”. 3. Y ou may either: A. Key in the ad number and press Y es/Enter .
4-7 4 • Printing Options SV62214 Rev . A Printing the Date and Time Only (no meter stamp) Y ou may want to use this feature to time-stamp incoming mail or sen- sitive documents.
4-8 4 • Printing Options SV62214 Rev . A Printing an Ad, Date, and Time Only (no meter stamp) Y ou may want to use this feature in conjunction with selecting the "Received" envelope ad to time-stamp incoming mail or sensitive documents. 1.
4-9 4 • Printing Options SV62214 Rev . A 1. Press Print Menu . 2. Press Page Down and select “Horiz. print pos.” 3. Key in the print distance from the right edge of the envelope to the meter stamp (from 3-24 mm). 4. Press Y es/Enter to return to the Print Menu.
4-10 4 • Printing Options SV62214 Rev . A This page was put in as a placeholder only . This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.
5-1 SV62214 Rev . A 5 • Normal and Custom Presets What is a Preset? A preset is very similar to a “shortcut” on your computer . It recalls a setting that already contains the postage class, the postage value, fees for special service such as Delivery Confirmation, and possibly other values.
5-2 5 • Normal and Custom Presets SV62214 Rev . A Normal Preset Y our Normal Preset as shipped from the factory uses these settings: No postage value, No inscription chosen, No Ad chosen, Printing Date, and No Pre-Set Postage (Key-in). These settings can be changed.
5-3 5 • Normal and Custom Presets SV62214 Rev . A 0-Normal Preset Insc: None Date print: Y es Mode Key In 0-Normal Preset Horiz Pos: 9 0-Normal Preset Postage: $0.00 Class: 1st Cl Ltr Ad: None 5. When you press Page Down to the last screen, you have a choice: V iewing (and Selecting) the Normal Preset 1.
5-4 5 • Normal and Custom Presets SV62214 Rev . A Defining New V alues for the Normal Preset T o define new values (change the settings) for the Normal preset: 1. Establish the proper settings on the machine (such as No Ad, $.42 postage, a specific class, etc.
5-5 5 • Normal and Custom Presets SV62214 Rev . A Custom Presets The machine can store up to 10 Custom Presets. Press Custom Preset to access the Customer Preset menu: Selecting a Custom Preset 1. Press Custom Preset . 2. Select "Select Preset".
5-6 5 • Normal and Custom Presets SV62214 Rev . A Defining a New Custom Preset T o define (create) a new Custom Preset: 1. Establish the proper settings on the machine (such as No Ad, $.42 postage, an account, etc.) that you want the preset to contain.
5-7 5 • Normal and Custom Presets SV62214 Rev . A 1-Preset 1 First Class Insc: None Date print: Y es Mode Key In 1-Preset 1 First Class Horiz Pos: 9 1-Preset 1 First Class Postage: $0.42 Class: 1st Cl Ltr Ad: None 5. When you press Page Down to the last screen, you have a choice: V iewing (and Selecting) a Custom Preset 1.
5-8 5 • Normal and Custom Presets SV62214 Rev . A Editing a Custom Preset Name Y ou may change the name of a preset if you want. 1. Press Custom Preset . 2. Press Page Down and select "Edit Preset Name". 3. The display lists all the Custom Presets.
6-1 SV62214 Rev . A 6 • Adding Postage/Connecting to Data Center Postage and Y our Machine Postage is stored internally in your meter . When you need to add more, you simply establish communications between your meter and the Pitney Bowes Data Center , and specify the amount of post- age you wish to download.
6-2 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Downloads from the Data Center to Y our Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected.
6-3 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Downloads from the Data Center to Y our Machine Upload Pending Electronic USPS ® Confirmation Service Records If you are using the optional USPS ® Confirmation Services feature, your services records can be uploaded to USP S ® for processing.
6-4 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Downloads from the Data Center to Y our Machine Postal Rate Update Postal rates change periodically by the USPS ® . If new rates are avail- able, you can download them quickly and easily directly from the Pitney Bowes Data Center .
6-5 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Using PC Meter Connect ™ to Establish Communications with the Data Center (Preferred Method) Using the PC Meter Connect ™ softwar.
6-6 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Using Analog Phone Line to Establish Communications with the Data Center (Alternate Method) If you do not have a Windows PC available with Internet access, you may establish communications to the Pitney Bowes Data Center using an analog phone line.
6-7 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Checking Funds ( Postage) A vailability in Machine FUNDS Available $204.94 Used $17.06 T otal Pieces 40 3. Press Clear (back arrow key) or Home to return to Home screen. It is a good idea to check the amount of funds (postage) in your me- ter before running your daily mail.
6-8 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A 1. Press Add Postage . 2. Select “Check PBP balance”. ADD POST AGE TO METER ◄ Add $xx ◄ Add another amount ◄ Check PBP balance PBP Balance Prepaid $xxx Other $xxx Add postage? (yes or no) 4.
6-9 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Adding Postage Y ou can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® ac count and your system is connected to the Pitney Bowes Data Center .
6-10 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A 5. If a receipt is desired, press Y es/Enter and insert envelope/tape sheet through machine (see sample below) OR press No or Home to return to the Home Screen. Refill Receipt Refill: OCT 23 08 1 1:38A Refill Amount: $100.
6-1 1 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Printing a Funds (Postage) Report A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine. 1. Press Funds . 2. Press Page Down to the third screen.
6-12 6 • Adding Postage/Connecting to Data Center SV62214 Rev . A Downloading Files or Updating System Use the "Uploads & Downloads" option when you need to manually: • Perform USPS ® meter inspections • Restart an interrupted download • Download postal inscriptions, envelope ads, meter software up- dates, or rate updates 1.
7-1 SV62214 Rev . A 7 • System Options System Options System options allow you to customize the machine to be configured to your organization's unique needs.
7-2 7 • System Options SV62214 Rev . A Advanced options include: • Manage USPS ® Confirmation Delivery Records. See Pitney Bowes publication SV61 156 for more information on this optional feature. Visit our website (see page v) and enter " SV61 156" in the search box on the home page to view this document.
7-3 7 • System Options SV62214 Rev . A Basic Options Adjusting the Contrast of the Display 1. Press Options . 2. Select "Adjust the Contrast". 3. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary .
7-4 7 • System Options SV62214 Rev . A Turning Features On and Off Y ou can turn on and off several features on your machine. 1. Press Options . 2. Press Page Down . 3. Select "T urn items ON/OFF". 4. Depending on the options available, you may have one or more features listed.
7-5 7 • System Options SV62214 Rev . A Setting the Date, Time, and Timeouts Y ou can change the system date/time, set the date/time to day light sav ings time, change the time at which your sys tem .
7-6 7 • System Options SV62214 Rev . A Setting Autodate Advance Y our system automatically advances the date at a time you specify . The date advance time is factory set to 12:00 AM. If your mail is picked up at a certain time each day , you can set the system to ad- vance the date at the mail pickup time.
7-7 7 • System Options SV62214 Rev . A Correct Drift Sometimes, the time on the machine may need to be corrected due to internal "drift" or the activation of Daylight Saving T ime. 1. Press Options . 2. Press Page Down . 3. Select "T ime and T imeouts".
7-8 7 • System Options SV62214 Rev . A Setting Postage V alues ( Funds W arnings) Y ou can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning.
7-9 7 • System Options SV62214 Rev . A Changing the Lock Codes and Passwords Setting/Disabling the Lock Code The Lock Code feature prevents unauthorized access to your mail ing system.
7-10 7 • System Options SV62214 Rev . A 1. Press Options . 2. Press Page Down twice. 3. Select "LockCode/Passwords". 4. Select "Su per vi sor Password" If there is an existing supervisor password, you are prompted to key in the 4-digit code.
7-1 1 7 • System Options SV62214 Rev . A Setting Scale Options There are several options you can set with your scale such as zero- ing the weight on the scale, turning the scale on/off, viewing metric weights, and saving/changing class or ZIP settings when weight changes on your scale.
7-12 7 • System Options SV62214 Rev . A T urning Scale On or Off Y ou may turn on and off the scale function as necessary . 1. At the Home screen, press the selection key next to SCALE: line. 2. Select "T urn Scale OFF (or ON)". 3. Y ou return to the Home screen with either the scale on or off.
7-13 7 • System Options SV62214 Rev . A Setting Weight Change Options Y ou can set how the scale reacts regarding the class of service or ZIP code when the weight changes. 1. At the Home screen, press the selection key next to SCALE: line. 2. Press Page Down .
7-14 7 • System Options SV62214 Rev . A Setting Class Change Options Y ou can set how the scale reacts regarding the ZIP code when the class changes. 1. At the Home screen, press the selection key next to SCALE: line. 2. Press Page Down twice. 3. Select "Change/Retain ZIP".
7-15 7 • System Options SV62214 Rev . A Settings for Connecting to the Pitney Bowes Data Center Y ou can modify the settings on your machine that are used to con- nect to the Pitney Bowes Data Center . These include analog phone line settings (tone or pulse, dial prefix, etc.
7-16 7 • System Options SV62214 Rev . A Selecting T one/Pulse Use this to tell the system whether you have a tone or pulse type phone. 1. Press Options . 2. Press Page Down twice. 3. Select "Connect-Data Center". 4. Select "Phone Parameters".
7-17 7 • System Options SV62214 Rev . A Change Postage By Phone ® (PbP) Number i NOTE : Use this if you need to change the number for Postage By Phone® but only if you are directed to by a Pitney Bowes repre- sentative. 1. Press Options . 2. Press Page Down twice.
7-18 7 • System Options SV62214 Rev . A Distributor V alues (affects both analog line and PC internet connections to Data Center) This option allows you to modify the parameters that your machine uses to connect to the Pitney Bowes Data Center . A brief description of each parameter is provided on the next page.
7-19 7 • System Options SV62214 Rev . A Account and User ID This is the account number and the user ID that your sys tem uses to dial into the internet service provider (ISP) that allows you to connect to Pitney Bowes. Global Password This is the password your system uses to dial into your internet ser- vice provider .
7-20 7 • System Options SV62214 Rev . A Advanced options allow you access to features that are used very infrequently such as Intra BMC Zips, meter withdrawal, etc. The Ad- vanced Feature menu includes: • Manage USPS ® Confirmation Delivery Records (refer to Pitney Bowes publication SV61 156 for information on this optional fea- ture).
7-21 7 • System Options SV62214 Rev . A Intra BMC ZIPs If you ship parcels locally using the parcel post class of USPS ® , you may be eligible for shipment discounts by setting up Intra-BMC (Bulk Mail Center) ZIP Code groups. T o do this, first obtain a postal zone chart that is specific to your ZIP Code from your local post office.
7-22 7 • System Options SV62214 Rev . A Change Language The machine is capable of displaying all screens, operator prompts, and options in either English or Spanish (Español). English is the de- fault language when the machine is initially powered up.
7-23 7 • System Options SV62214 Rev . A 4. Press Page Down to the second screen. 5. Select "Meter Withdrawal". ADV ANCED FEA TURES ◄ Meter Withdrawal 6. Select "T ransfer all funds from meter to PBP account". REMOVE FUNDS ◄ T ransfer all funds from meter to PBP account 7.
7-24 7 • System Options SV62214 Rev . A Run Install Mode Running “Install Mode” allows you to review , and change if desired, most of the values that were selected when the machine was first installed via the procedure in the Quick Install Guide.
8-1 SV62214 Rev . A 8 • Departmental Accounting If you have the accounting feature, you can set your sys tem up to track post age costs incurred by de part ments or in di vid u als in your organiza- tion (e.g., En gi neer ing, Sales, Jim Smith, etc.
8 • Departmental Accounting 8-2 SV62214 Rev . A Activating Accounting and Setting Up Y our Accounts Use the table below to step you through the process of setting up the Accounting feature and determine whether to use passwords on indi- vidual accounts.
8 • Departmental Accounting 8-3 SV62214 Rev . A Activating Accounting and Setting Up Y our Accounts Step Action Description/Procedure 4 Create Account Sets up your account name (and password if de- sired). See Creating an Account later in this chap- ter for procedure.
8 • Departmental Accounting 8-4 SV62214 Rev . A T urning On Accounting 1. At the home screen, press Options . 2. Press Page Down and select "T urn items ON/OFF". 4. Select "T urn Accounting ON". If a Supervisor password has been enabled, you are prompted to enter one.
8 • Departmental Accounting 8-5 SV62214 Rev . A Dec 23 08 ≡ 0.00 ≡ ◄ CLASS: None ◄ SCALE: 0lb 0.0oz 3. Y ou return to the Home screen with no account displayed (see example below). 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu.
8 • Departmental Accounting 8-6 SV62214 Rev . A 3. Select "T urn Passwords ON". Y ou return back to the Accounts menu. 4. Select "Select an account". 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu.
8 • Departmental Accounting 8-7 SV62214 Rev . A 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu. 2. Press Page Down twice and select "Acct Passwords".
8 • Departmental Accounting 8-8 SV62214 Rev . A Creating an Account Y ou need to create an account before you can use the departmental accounting feature to track postage. 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu.
8 • Departmental Accounting 8-9 SV62214 Rev . A Editing Account Names and Passwords Y ou can edit an account name and establish passwords for each ac- count if you wish. 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu.
8 • Departmental Accounting 8-10 SV62214 Rev . A Editing Account Names and Passwords Edit Account Password option A. If you select "Edit acct. password", the system confirms you want to change the password. Press Y es/Enter . B. The system prompts you for the new password.
8 • Departmental Accounting 8-1 1 SV62214 Rev . A Selecting an Account Y ou need to select an account to track postage when using Depart- mental Accounting. 1. From Home screen, press the selection key next to ACCT : line to display the Accounts menu.
8 • Departmental Accounting 8-12 SV62214 Rev . A 5. Y ou have a choice to either clear the account, view another ac- count, or exit. A. Select "Clear this account" if you want to clear account totals. If your system has been set up to require a supervi- sor or account password, you are prompted to enter it.
8 • Departmental Accounting 8-13 SV62214 Rev . A Printing a Multi-Account Summary Report This report provides the postage amount and number of pieces ap- plied to all of your accounts (if the Departmental Accounting feature is set up on your system).
8 • Departmental Accounting 8-14 SV62214 Rev . A 4. At the confirm clear prompt, press Y es/Enter (or No if you change your mind). The account is cleared and you return back to the Accounts menu. 5. Press Clear (back arrow key) or Home to return to the Home screen.
8 • Departmental Accounting 8-15 SV62214 Rev . A 3. At the confirm clear prompt, press Y es/Enter (or No if you change your mind). All the accounts are cleared and you return back to the Accounts menu. 4. Press Clear (back arrow key) or Home to return to the Home screen.
8 • Departmental Accounting 8-16 SV62214 Rev . A Deleting an Account Y ou can delete an account, but make sure you really want to be- cause you cannot get the information associated with that account back after it has been deleted. 1. From the Home screen, press the selection key next to ACCT : line to display the Accounts menu.
9-1 SV62214 Rev . A 9 • Reports Overview of Reports Y our system allows you to print reports for funds usage, postage refills, postage tracked by account, and other valuable data. Y ou can print these reports right from your machine on an envelope or tape sheet.
9-2 9 • Reports SV62214 Rev . A Register Report (Funds Report) This report lists the postage used, postage available, pieces pro- cessed, and other information about your machine usage. 1. Press Reports . 2. Select "Printable report". 3. Select "Register Report".
9-3 9 • Reports SV62214 Rev . A Add Postage Report This report lists the last five postage refills. 1. Press Reports . 2. Select "Printable report". 3. Select "Add Postage Report". 4. When prompted, insert tape sheet or envelope into machine.
9-4 9 • Reports SV62214 Rev . A Multi-Account Summary Report (Departmental Accounting) This report provides the postage amount and number of pieces ap- plied to all of your accounts (if the Departmental Accounting feature is set up on your system). 1.
9-5 9 • Reports SV62214 Rev . A Special Services Report This report is used in conjunction with the optional USPS ® Confirma- tion Services feature and provides a list of the last 20 mail pieces (by barcode number) that had one of the USPS ® Confirmation Services applied to them.
9-6 9 • Reports SV62214 Rev . A Rates Summary Report This report provides a summary of the rate files that are currently active in your system. Y ou can print this as a way to confirm that you have received the latest rates. 1. Press Reports . 2. Select "Printable report".
9-7 9 • Reports SV62214 Rev . A Configuration Report This report lists configuration information about your machine and Postage By Phone® account. It is generally a report you will not have to access unless your Pitney Bowes Customer Service Repre- sentative requests that you print it out.
9-8 9 • Reports SV62214 Rev . A Error Report This report provides a history of error codes that your machine has encountered. It is generally a report you will not have to access un- less your Pitney Bowes Customer Service Representative requests that you print it out.
10-1 SV62214 Rev . A 10 • Maintenance Messages Indicating Ink Cartridge Replacement i NOTE : We recommend that you keep a spare ink cartridge on hand at all times. Y our actual ink usage will vary , depending on whether you routinely print ads, how many pieces of mail you print a day and oth er factors.
10-2 10 • Maintenance SV62214 Rev . A 5. Lift up and remove old ink cartridge and discard. 4. Flip open the ink cartridge guard. Ink Cartridge Guard 2.
10-3 10 • Maintenance SV62214 Rev . A 9. Close the cover . The system automatically starts an ink initialization process and in a few moments returns you to the Home screen. 8. Return the guard to the closed position and click to secure. 6. Remove the new ink cartridge from the bag.
10-4 10 • Maintenance SV62214 Rev . A 1. Check the moist en er tank to see how much sealing so lu tion is left. 3. If the tank was emp ty , al low 30 min utes for the moist en er brush and wick to get com plete ly wet. Check Level Here Fill Here Filling the Moistener Refer to the following procedure to refill the moistener .
10-5 10 • Maintenance SV62214 Rev . A Maintaining the Moistener If you notice incomplete or poor sealing and the moistener tank is full, you may need to clean the moist en er brush or wick. If seal qual- i ty doesn't im prove af ter clean ing, you can replace the moistener brush or wick as need ed.
10-6 10 • Maintenance SV62214 Rev . A 5. Clean the brush in plain wa ter , and rinse thoroughly . 6. Position the brush as shown at right so its bottom edge is under the mounting tabs.
10-7 10 • Maintenance SV62214 Rev . A 2. Separate wick from metal holder , clean the wick in plain water , and rinse thoroughly . 3. Place the wick back in the hold er . 4. Reinstall the wick and holder assembly into moistener . 5. Reinstall the moistener .
10-8 10 • Maintenance SV62214 Rev . A Replacing the Print Head 5. Lift up and remove ink cartridge. 4. Flip open the ink cartridge guard. Ink Cartridge Guard 2.
10-9 10 • Maintenance SV62214 Rev . A Replacing the Print Head 6. Squeeze in the two gray tabs on either side of the print head. 7. While squeezing, lift and tilt the print head to the right toward the space for the ink cartridge. The print head should come up out of the machine.
10-10 10 • Maintenance SV62214 Rev . A 10. Squeeze the two gray tabs on either side of the new print head and slightly angle the print head while pushing the print head flush against the wall. 1 1. If you are using the same ink cartridge you removed in Step 5, continue with step 12.
10-1 1 10 • Maintenance SV62214 Rev . A 14. Close the cover . The system automatically recognizes the new cartridge and in a few moments returns you to the Home screen. 12. Lower the ink cartridge into the cavity (the label on the top of the cartridge should face the front of your system).
10-12 10 • Maintenance SV62214 Rev . A Running Print T ests The system has several tests that let you check print performance and help you determine printing problems. These tests are accessible by pressing Options , pressing Page Down to the third screen, and selecting "Advance Features".
10-13 10 • Maintenance SV62214 Rev . A T est Print The test print allows you to print a test pattern to see if the print head is functioning properly or you have enough ink in the cartridge. 1. Press Options. 2. Press Page Down twice. 3. Select "Advanced Features".
10-14 10 • Maintenance SV62214 Rev . A Purge The test print allows you to purge the print heads in an effort to fix a printing problem 1. Press Options. 2. Press Page Down twice. 3. Select "Advanced Features". 4. Select "Maintenance mode".
10-15 10 • Maintenance SV62214 Rev . A Replacement of Print Head or Cartridge This option steps you through the procedure to replace either the print head or ink tank (cartridge). PM REPLACEMENT ◄ Replace Print Head ◄ Replace Ink tank The steps for each are the same, the only difference is with the maintenance the system performs.
10-16 10 • Maintenance SV62214 Rev . A This page was put in as a placeholder only . This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.
1 1-1 SV62214 Rev . A 1 1 • T roubleshooting Getting Help There may be times when you need help to solve a prob lem, or you may want more in for ma tion about how your mail ing system works. Pitney Bowes pro vides sev er al in for ma tion resources.
1 1-2 1 1 • Troubleshooting SV62214 Rev . A Feeding Problems (stalled envelopes) 1. Move transport release lever 1/4 turn to the right (clockwise) to the "released" position (vertical).
1 1-3 1 1 • Troubleshooting SV62214 Rev . A Symptom Cause Solution Machine won't print Machine is in seal-only mode This mode disables printing. Press Home to return to Home screen and resume printing. Meter Stamp is incomplete or streaked; poor print quality Ink cartridge needs replacing Replace ink cartridge.
1 1-4 1 1 • Troubleshooting SV62214 Rev . A i NOTE : See C hapter 12, Supplies and Options for part numbers for replacement brushes and E-Z Seal® solution.
1 1-5 1 1 • Troubleshooting SV62214 Rev . A Symptom Solution Improper phone line or phone line not connected to meter • Make sure you've connected your meter to a dedi- cated an a log phone line (the same type you con- nect your home phone to).
1 1-6 1 1 • Troubleshooting SV62214 Rev . A Use Internet Explorer proxy settings Problems Connecting to the Data Center via the PC Y ou cannot access www .pb.com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the internet.
1 1-7 1 1 • Troubleshooting SV62214 Rev . A Solution B - Enter your own network's Proxy Address and Au- thentication settings (if used). Contact your IT administrator for these settings.
1 1-8 1 1 • Troubleshooting SV62214 Rev . A Y ou can access www .pb.com using Internet Explorer but you are having problems refilling postage into the meter (meter er- rors may display) 1. Right click on the PC Meter Connect ™ tray icon and select "Inter- net Settings".
1 1-9 1 1 • Troubleshooting SV62214 Rev . A Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible.
1 1-10 1 1 • Troubleshooting SV62214 Rev . A Viewing System Configuration Levels Sometimes in an effort to fix your problem over the phone, a Pitney Bowes agent may request you to look up the software and firmware level that is on your machine. Follow these steps to do this: 1.
12-1 SV62214 Rev . A 12 • Supplies and Options Description Number Ink Cartridge, Red Fluorescent 793-5 Moistener Brush/ Wick Assembly 946-1 Double T ape Sheets—50 612-9 Double T ape Sheets—300 6.
12-2 12 • Supplies and Options SV62214 Rev . A Electronic USPS ® Confirmation Services This option allows you to get discounted fees from USPS ® for se- lected services.
A-1 SV62214 Rev . A Appendix A • How to Enter T ext When is T ext Entry Used? T ext is entered for these functions: • International mail (selecting a country) • Entering Canada and UK Postal Cod.
A-2 Appendix A • How to Enter T ext SV62214 Rev . A Special Characters Special characters are accessed by repeatedly pressing the “1” key . Special characters include: Symbol Name , Comma * Asterisk .
B-1 SV62214 Rev . A Appendix B • Glossary Account —set up when using the Departmental Accounting option. An account can be an organization, person, or department (e.g., “Sales”) to which postage is charged. Y ou can assign a unique name to each.
B-2 Appendix B • Glossary SV62214 Rev . A Lock Code —A four-digit code that can be set up which acts as a pass word to gain access to the machine after it powers up or after it is awakened from a sleep mode. Meter Stamp —The imprint produced by the machine (machine stamp or indicia).
I-1 SV62214 Rev . A Index A Account Clearing All Accounts 8-15 Clearing One Account 8-14 Creating 8-8 Data Stored for each Account 8-1 Deleting 8-16 Displaying T otals 8-12 Editing 8-9 Glossary Entry .
I-2 Index SV62214 Rev . A Control Panel Description 2-4 Location of 2-2 Custom Presets. See Presets D Data Center (Pitney Bowes) Downloads from viii Problems Connecting via the PC xi Data Center , Con.
I-3 Index SV62214 Rev . A Funds (Postage) Adding to Machine 6-9 Checking in Machine 3-1,6-7 Checking your Postage By Phone® Account Balance 6-8 Report Printing 6-1 1 Setting W arnings 7-8 Withdrawing.
I-4 Index SV62214 Rev . A O Options (Machine Settings) Advanced 7-2,7-20 Basic 7-1,7-3 Dial Pre fi x 7-16 Distributor V alues 7-18 Modem 7-17 Overview 7-1 Phone Connection Settings 7-16 Purchasable F.
I-5 Index SV62214 Rev . A Power Receptacle 2-6 Presets Custom, De fi ning New 5-6 Custom, Deleting 5-8 Custom, Description 5-5 Custom, Editing Preset Name 5-8 Custom, Selecting 5-5 Custom, Viewing 5-.
I-6 Index SV62214 Rev . A Requirements PC Meter Connect™ 1-5 Postal, for Y our Machine 1-3 Run Install Mode 7-24 S Safety , T elephone 1-9 Safety Notes 1-8 Scale Setting Options 7-1 1 T urning On/Of.
I-7 Index SV62214 Rev . A Weighing Auto-rating with scale 3-5 Differential W eighing 3-6 Entering Weight Manually 3-4 Platform Description/Location 2-3 Setting Options 7-13 Wick/Brush Assembly , Order.
I-8 Index SV62214 Rev . A This page was put in as a placeholder only . This allows you to print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.
Operator Guide DM100i / DM200L Digital Mailing Systems 1 Elmcroft Road Stamford, Connecticut 06926-0700 www .pitneybowes.com For Service or Supplies PB Form SV62214 Rev .
An important point after buying a device Pitney Bowes SV62214 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes SV62214 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes SV62214 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes SV62214 you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes SV62214 will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes SV62214, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes SV62214.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes SV62214. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes SV62214 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
