Instruction/ maintenance manual of the product Xen Digital Voicemail NEC
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DIGIT AL VOICEMAIL USER GUIDE NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 1.
Digital V oicemail User Guide Name Extension Number Personal ID To reach Xen Mail: From Inside, dial From Outside, dial System Manager Extension Number To simplify recording, write down your greeting here: Sample: “Hi, this is____________. I’m away from my phone now, but I will check my mailbox regularly.
1 General Information Pages 2 - 3 Getting Started Pages 4 - 5 Call Forward Settings Calling Y our V oice Mailbox Pages 6 - 7 Checking Messages Leaving Messages Pages 8 - 9 Reviewing Messages Pages 11 .
2 General Information Intr oduction Welcome to the NEC Xen Mail and Xen Mail Lite digital voicemail! As both the Xen Mail and Xen Mail Lite have common features, this guide will only make reference to the Xen Mail.
3 V oicemail Message Indication Whenever there are new messages in your Voice Mailbox, an indication will be provided at your telephone: Digital Display Telephone: Display = Xen Mail extension number .
4 Getting Started When you call the Xen Mail system for the first time, you will be asked to personalise your mailbox. Doing this will open your mailbox and make it ready to use. Entering Y our Mailbox Press Message OR Lift handset and Dial Xen Mail. Dial your personal ID, if necessary (typically 9+ your extension number).
5 Enter a Security Code of 3 to 10 digits via your telephone dialpad. Dial * to complete code entry. Re-enter your security code, as prompted, for confirmation. Dial * to complete code entry. Opening Y our Mailbox Dial 1 to confirm your personalised settings and open your mailbox for use, otherwise dial 2 .
6 Call Forwar d Setting Call Forwar d Busy/No Answer (CF B/NA) The most frequent method of utilising voicemail is to have calls forwarded to your Voice Mailbox when you are busy on another call or are away from your phone. To forward your telephone: Set Lift handset: hear ICM dial tone.
7 Calling Y our V oice Mailbox Use this simple procedure every time you wish to access your voice mailbox, or press the Softkeys as shown in the section entitled Xen Mail Softkeys & Definitions . Press Message OR Lift handset and Dial Xen Mail, wait for answer.
8 Checking Messages Quick Key 4 Call your voice mailbox for new messages when you receive a voicemail message indication. Alternatively, you can press the Softkeys as shown in the section titled Xen Mail Softkeys & Definitions . Dial 1 for YES when asked, “ You have ___ new messages.
9 Leaving Messages Quick Key 5 Send messages to other Xen Mail users directly from your voice mailbox. Alternatively, you can press the Softkeys as shown in the section titled Xen Mail Softkeys & Definitions .
10 Messaging Tips • If you are unsure of the spelling of the first 3 letters of the person ’ s last name, use a “ Wildcard Key ” , typically 1 or 0 , in place of one or more letters. This “ Wildcard ” matches any letter. • While recording a message, dial # to erase your message and begin again.
11 Reviewing Messages Quick Key 6 Messages you ’ ve already listened to (old messages) can be reviewed for a short while (typically until midnight), be redirected to another voice mailbox or archived for a longer time.
12 Keeping Y our V oice Mailbox Curr ent Review and revise your setup options on a regular basis. Greetings • You can review the greetings you have recorded for the internal and outside callers.
13 Changing Y our Setup Options Quick Key 7 You may personalise your voice mailbox to accommodate your current schedule or plans by changing your setup options. Alternatively, you can press the Softkeys as shown in the section titled Xen Mail Softkeys & Definitions .
14 “ W ould you like to change your T ransfer and Delivery Options? ” Dial 1 for YES to change your Transfer or Delivery Options . Call T ransfer Setting Dial 1 to change your Call Transfer setting, otherwise dial 2 to advance to Message Delivery Options.
15 Message Delivery Options Dial 1 for YES or 2 for NO to set message delivery to your work phone, home phone, mobile phone or pager. Enter and confirm the telephone number.
16 Quick T ransfer to V oicemail When transferring a call to a user who is away from their phone, busy or declines a voice announcement, the Quick Transfer to Voicemail feature simplifies and speeds message taking.
17 A tone burst may be provided and the RECORD key will light red to indicate that recording is in progress. Display telephones will indicate recording functions. Dial the voice mailbox number to which the recording should be addressed. Replace the handset to terminate the call.
18 00 Record 01 Pause 02 Re-Record 03 Erase 04 End 05 Urgent Page 06 Address 07 Live Monitoring Function Codes Pr ogramming Live Recor d Function Keys Featur e Access Keys Press Feature. Press Redial. Press Feature Access Key to be programmed. Dial 2.
19 Live Monitoring Live monitoring allows you to listen to voicemail messages as the outside caller is being recorded by the Xen Mail T o Enable Live Monitoring Press the feature access key assigned as Live Monitoring. Live Monitoring key flashes red while feature is being set.
20 Caller ID with Call Retur n The Caller ID feature lets you hear or view the phone number of an external caller when you retrieve your messages. The Caller ID Call Return feature allows the voicemail system to use Caller ID information captured with the message to call and connect you to the person that left the message.
21 Xen Mail Softkeys & Definitions Softkeys Definitions LM Live Monitoring options AUTO Live Monitoring set to AUTOMATIC mode MAN Live Monitoring set to MANUAL mode > Indicates the current sett.
22 Softkeys Definitions NEW Check new messages SETUP Change setup options LVMSG Leave a message for another voice mailbox owner MGR Edit system manager options † END End a live recording REREC Stop current live record and begin again ERASE Erase current live record and end recording PH.
23 Xen Mail Softkeys Status Checking New Messages Softkeys During Playback of a NEW Message During Playback of an OLD Message CALLER ID ARCHV DEL REW MORE ^ CALLER ID PAUSE ^ FFWD REDIR MORE CALLER ID.
24 After pressing GREET softkey SETUP GREETING CURR. SWITCH STD MORE SETUP GREETING INT ALT BACK MORE LISTEN FOR OPTIONS After pressing PERS. softkey (setup) PERSONAL OPTIONS CODE SPELL DIR MORE RCNAME LM MORE CID BACK MORE After pressing TRF.
25 Status Softkeys After pressing RECORD Feature key PAUSE END REREC MORE ERASE URGPG MORE After the handset is lifted During Call Screening CALL SCREENING ACCEPT REJECT After pressing PAUSE during Li.
26 Keypad Shortcuts Switch personal greetings 745 Change your security code 774 Change call transfer options 764 Turn call transfer off 7642 Turn call transfer on 7641 Change phone number for call tra.
Notes NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 3.
Stock# 8502588 Version 1 DPA. June 2003 Copyright ©2003 NEC Business Solutions Ltd Document No. NEC-8056 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd.
An important point after buying a device NEC Xen Digital Voicemail (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NEC Xen Digital Voicemail yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NEC Xen Digital Voicemail - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NEC Xen Digital Voicemail you will learn all the available features of the product, as well as information on its operation. The information that you get NEC Xen Digital Voicemail will certainly help you make a decision on the purchase.
If you already are a holder of NEC Xen Digital Voicemail, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NEC Xen Digital Voicemail.
However, one of the most important roles played by the user manual is to help in solving problems with NEC Xen Digital Voicemail. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NEC Xen Digital Voicemail along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
