Instruction/ maintenance manual of the product PHOTOSMART C5500 HP
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W indo w s Help HP Phot o sm ar t C5 5 00 All-in - One s e r i e s.
HP Photosmart C5500 All-in-One series.
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Contents 1 HP Photosmart C5 500 All-in-One se ries Help .......... ........................ ........................ ..............7 2 HP All-in-On e overview The HP All-in-One at a glance............ ................................ .................
Load paper..................................................................................................................... ..........37 Load full-size paper or small-si ze photo paper............ ........... ......................................
Edit photos using the control panel............................................ .............................. ................75 Remove red-eye.................... ................................................... ..................................
12 Maintain the HP All-in-One Work with print cartridges............... ................................................................ ...................... ....97 Handle the print cartridges ........................................................
Memory card trouble shooting.............................. ...................................................................162 The Attention light blinks wh en I insert my memory card or storage device.....................163 The product does not read the mem ory card .
Environmental product stewar dship program.........................................................................278 Paper use............................................................. ............................................................278 Plastics.
1 HP Photosmart C5500 All-in- One series Help For informati on about the HP All-in -One, see: •“ HP All-in-One overview” on pa ge 9 •“ Find more information” on page 17 •“ Finish sett .
Chapter 1 8 HP Photosmart C5500 All-in-One series Help HP Photosmart C5500 All-in- One series Help.
2 HP All-in-One overview Use the HP Al l-in-One to print docume nts or photos f rom your computer, print photos directly from a m emory card or stora ge device, scan docum ents or photos, make copies, or print directly on the surface of specially coated CD s and DVDs.
Label Description 6 Paper tray extender (also referr ed to as the tray exten der) 7 CD/DVD holder storage 8 CD/DVD holder 9 Main input tray (also referred to as the input tray) 10 Photo tray 11 CD/DVD.
Label Icon Name and Desc ription 1 Color graphics display (also refer red to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for be tter viewing. 2 Home: Returns to the Home screen (the default screen when you turn on the product).
Display i cons The follow ing icons can appear a t the top right side of the display to provi de important informatio n about the HP All-in-One. Icon Purpose Shows that the ink level in all the pr int cartridges is 50% or more. Shows that one or mor e of the print cartridges are low on ink.
Lighter/Darker Prev iew Crop Paper S ize Paper Type Margin Shift Enhancement s Set as New Def aults Photo Menu The follow ing options are availa ble when you select Photo from the Home screen or insert a memory card.
Insert Print Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Trou bleshooting Use Memory Card Get Support .
For more informatio n on using the HP Photosma rt Software: • Check the Contents panel on the left. Look fo r the HP Photosmart Software H elp contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the soft ware help through the HP Sol ution Center.
Chapter 2 16 HP All-in-One overview Overvi ew.
3 Find more information You can access a variety of re sources, both printed and onscreen, that p rovide information about setting up and using the HP Al l-in-One. Start Here guide The Start Here guide provides in struct ions for setting up the HP All-in-One and installing software.
Chapter 3 18 Find more information Find more informat ion.
4 Finish setting up the HP All-in- One After you have complet ed the steps in your Start He re guide, refer to this section to help you finish setti ng up the HP All- in-One. This secti on contains impo rtant setup-relat ed information for your product.
5. When prompte d, press the down arrow bu tton to highlig ht Yes for confirmati on, and then press OK . The P referenc es menu reappears. 6. Press the down arrow b utton to highlight Set Country/Region , and then press OK . 7. Press the down arrow b utton to scroll through the countries/region s.
3. Press the down arrow button to highli ght Enable Faste r Browsing , and t hen press OK . 4. Press the down arrow or the up arrow button to highlight On or Of f , and then press OK . Set the energy s ave mode When you turn of f the HP All-in-One, it g oes into Energy Save mod e by default.
You can perform this pro cess from the control pan el only. To restore the fa ctory defaults 1. Press Setup . 2. Press the down arrow b utton to highlight To ols , and then press OK . 3. Press the down arro w button to hi ghlight Restore Factory Defaults , and then press OK .
2. Press the down arrow button to highli ght Tools , and then press OK . 3. Press the down arrow button to highli ght Tips Slideshow , and then press OK . 4. Press the down arrow or the up arrow button to highlight On or Of f , and then press OK . Connect to a computer The HP All-in-One comes equipped w ith a rear USB 2.
Some Bluetoot h products exchange device ad dresses when they commun icate with each other, so you migh t also need to find out the device address of the H P All-in-One in orde r to establish a connecti on. To find out the devic e address of the product 1.
To install and print us ing the Microsoft stack 1. Make sure that you h ave installed the product softw are on the computer. NOTE: The purpose of installing the softw are is to make sure the printer driver is available f or the Bluetooth ® connection.
This secti on contains the followin g topics: • View and p rint Bluetooth settings • Change the device name • Set Bluetooth security for the HP All-in-One • Reset Bluetoot h settings on the HP.
To change the devi ce name of the produ ct 1. Press Setup . 2. Press the down arrow bu tton until Bluetooth is h ighlighted, and t hen press OK . 3. Press the down arrow bu tton until Device Name is highligh ted, and then press OK . NOTE: The product shi ps with the predefined n ame of Photosmart C5500 .
To set the pr oduct to require passkey authentication 1. Press Setup . 2. Press the down arrow b utton until Blue tooth is highlighte d, and then press OK . 3. Press the down arrow b utton until Passkey is highlighted, and then press OK . 4. Use the visual keyboard to enter a new passkey.
NOTE: Only select Reset Bluetooth if you want all of th e HP All-in-One Bluetoot h settings returned to fact ory defaults. To reset the Bl uetooth settings 1. Press Setup . 2. Press the down arrow bu tton until Bluetooth is hig hlighted, then press OK .
Chapter 4 30 Finish setting up the HP All-in-One Finish setup.
5 How do I? This section cont ains links to commonly performed tasks, such as printing photos, scanning, an d making copies. •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from .
Chapter 5 32 How do I? How do I?.
6 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-i n-One, including lett er or A4 paper, photo pape r, transparencies, an d enve lopes. In ad dition, the H P All-in-One enables yo u to load and pri nt directly on the su rface of specially coated CDs and DVDs.
3. Close the lid. Choose papers for printing and copying You can use di fferent type s and sizes of pap er in the HP All-in-O ne. Review the foll owing recommenda tions to get the best printing and copyin g quality. Whenever you change paper types o r sizes, remember to change those settings.
fingerprints, and humidity. Your print s have a look and feel comparab le to a store- processed photo. It is available in seve ral sizes, including A4, 8.
HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white an d silver matte finishes. Person alize CDs and DVDs with titles, graphics, or ph otos by printing di rectly on the discs.
Additional papers to avoid when copying • Envelopes. • Transparen cy film other than HP Premium Inkjet Transp arency Film. • Iron-On Trans fers. • Greeting ca rd paper. Load paper This section describes th e procedure for loading di fferent types and size s of paper into the HP All-in -One for your copi es or printouts.
2. Slide the paper-w idth guide to its oute rmost position. 3. Insert the st ack of paper into the main input tray with the short edge forward and the print side dow n. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that th e product is idle and silent whe n you load paper into the main input tray.
5. Lower the outpu t tray. Pull the tray extender towards you, as far as it will go. Flip th e paper catch at t he end of the tray extender to open the extender the rest of the way. NOTE: When you use legal-size paper, le ave the tray ext ender closed.
3. Insert t he stack of photo p aper into the ph oto tray with the short edge forward and the print side down. Slide the stack of photo paper forward un til it stops. If the p hoto paper you are using h as perforated tabs, loa d the photo paper so that the tabs are closes t to you.
To load postcard s, Hagaki, or index c ards in the photo tray 1. Raise the ph oto tray lid. 2. Slide the paper-width guid e to its outermost positi on. 3. Insert the stack of ca rds into the phot o tray with the sho rt edge forward and the print side down.
5. Lower the phot o tray lid. Load envelop es You can load one or m ore envelopes into the main i nput tray of the HP All-in -One. Do not use shiny or embossed enve lopes or envelopes that have clasps or windows. NOTE: For specific details on how to fo rmat text for print ing on envelopes, consult the help files in you r word processing software.
3. Slide the paper-width guid e to its outermost positi on. 4. Insert one or more envelopes into the far-right side of th e main input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forw ard until it stops. TIP: To avoid pap er jams, tuck the flap in side each envelope.
6. Lower the output t ray. Related topics “ Print a group of addresses on labels or envelopes” on page 67 Load other ty pes of paper The follow ing types of paper are desig ned for special projects . Create your proje ct in the HP Photosmart Sof tware or another application , set the paper type and size, a nd then print.
•“ Reverse an image f or iron-on transfers” on page 66 •“ Print a group of add resses on labels or enve lopes” on page 67 Load a CD/DVD In additio n to printing on paper, the HP All-in-One enabl es you to print direct ly on the surface of specially coat ed CDs and DVDs for print job s started from a connected computer.
4. Lower the CD/DVD tra y. The CD/D VD tray is located just below the control panel. When in its lowered p osition, the CD/D VD tray sits on top of the output tray. 5. Push the CD/D VD holder into the product un til the green lines on the CD/ DVD holder line up w ith the gree n lines on the C D/DVD tray, and then press OK .
To load a small-si ze (80 mm) CD/DVD on the CD/ DVD tray 1. If the product is placed close to a wall, move it at l east 7.5 cm (3 inches) away from the wall. 2. Carefully rem ove the CD/DVD hol der from the storage are a below the main pap er tray. 3.
5. Lower the CD/DVD tra y. The CD/D VD tray is located just below the control panel. When in its lowered p osition, the CD/D VD tray sits on top of the output tray. 6. Push the CD/D VD holder into the product un til the green lines on the CD/ DVD holder line up to the green l ines on the CD/DVD tray.
Avoid paper jams To help avoid paper jams, follo w these guidelines. • Remove printed p apers from the output t ray frequently. • Prevent curled or wri nkled photo paper b y storing all unused photo paper fl at in a resealable bag. • Ensure that pap er loaded in the input tray lays flat and the edg es are not bent or torn.
Chapter 6 50 Load originals and load paper Load originals a nd load paper.
7 Print from your computer The HP All-i n-One can be used with any so ftware applicatio n that allows printing. You can print a range of p rojects, such as bord erless images, newslett ers, greeting cards, iron-on transfers, and post ers.
Make the HP All-in-One the default printer You can set the HP All-i n-One as the default printe r to use from all so ftware applicatio ns. This means t hat the HP All-in-One is auto matically selected in the print er list when you select Print from the File menu in a software app lication.
the Size list to see if a def ined paper size al ready exists for the type of paper you are using. Paper type Suggested paper size settin gs Copier, multi-purpose, or plain papers Letter or A4 Envelop.
To view the print reso lution 1. Make sure you ha ve paper loaded in t he input tr ay. 2. On the File menu in your softwa re application, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens the Pr operties dialog box.
3. Make sure the produ ct is the sele cted printe r. 4. Click the butt on that opens the Proper ties dialog box. Depending on your software application, this button might be called Properti es , Options , Printer Setup , Printer , or Pref erences . 5.
To preview y our print job 1. Make sure you ha ve paper loaded in t he input tr ay. 2. On the File menu in your softwa re application, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens the Pr operties dialog box.
• Presentation Printing : Print high-q uality documents, in cluding letter s and transparen cies. • Two-sided (Du plex) Printing : Print two-sid ed pages manually.
3. Click the butt on that opens the Pr operties dialog box. Depending on your software appli cation, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing sh ortc ut that you w ant to delete.
3. Make sure the produ ct is the sele cted printe r. 4. Click the butt on that opens the Proper ties dialog box. Depending on your software application, this button might be called Properti es , Options , Printer Setup , Printer , or Pref erences . 5.
4. Click the butt on that opens the Pr operties dialog box. Depending on your software appli cation, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basic Optio ns area, from the Paper Type drop-down list, select More .
Printing in maxim um dpi takes longer than prin ting with other set tings and requires a larg e amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the inp ut tray. 2. On the F ile menu in your software application, click Print .
Related topics “ Load a CD/DV D” on page 45 Print on both sides of the page You can print two-sid ed pages with the HP All -in-One manually. W hen printing two-sid ed pages, make sure to use paper that is thick enough so tha t images do not show through to the othe r side.
• For bind ing on the side like a book or maga zine, click to c lear the Fl ip Pages Up check box. This causes t he odd and even p ages of your document to print oppo site of each other left-t o-right. This ensures that the top of the page i s always at the top of the sheet when you tu rn the pages in your bound d ocument.
6. In the Paper savin g options area, select Manual from the Two-sided pr inting drop- down lis t. 7. Select the bin ding edge from the Booklet layo ut is list, as appropri ate for your langua ge. • If your language reads left-to-right, click Left edge binding .
Print multiple pag es on a single sh eet You can print up t o 16 pages on a single shee t of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the inp ut tray. 2. On the F ile menu in your software application, click Print .
A better way is to print the d ocument in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remembe r to set it every time yo u print a multipl e-page docu ment. To prin t a multip le-page documen t in reve rse ord er 1.
3. Click the butt on that opens the Proper ties dialog box. Depending on your software application, this button might be called Properti es , Options , Printer Setup , Printer , or Pref erences . 4. Click the Features tab. 5. In the Paper Typ e drop-down list, click More , and then select HP I ron-on Tr ansfer from the list.
To prin t a grou p of add resse s on lab els or e nvelope s 1. Print a test page on pl ain pape r first. 2. Place the test page on top of the lab el sheet or envelope , and hold both up to t he light. Check th e spacing for each block of text . Make adjustments a s needed.
7. In the Poster Printing drop-down list, click either 2x 2 (4 sheets) , 3x3 (9 sheets) , 4x4 (16 sheets) , or 5x5 (25 sheets) . This selectio n tells the product to enlarge your do cument so that it f its on 4, 9, 16, or 25 pages. If your originals are of multiple pages, each of tho se pages will be printed on 4, 9, 16, or 25 pages.
3. Double-click the p roduct icon. TIP: You can also double-click the printer icon in th e Windows taskbar. 4. Select the print j ob you want to cancel. 5. On the Docu ment menu, click Cancel Printing or Cancel , or p ress the Delete key on your keyboard.
8 Use the photo features The HP All-in-On e is equipped with mem ory card slots and a front USB port that enable you to print or edit ph otos from a memory card or storage de vice (such as a keychain drive, portable ha rd drive, or a digital camera in storage mode) wi thout uploading you r photos to a comp uter first.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me mory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memor y Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC P.
TIP: To achieve th e best print qualit y, HP recommends usin g HP papers that are specifical ly designed for the typ e of project you are pr inting along wit h genuine HP ink. HP papers an d HP ink are specific ally designed to wo rk well togeth er to provide high-qua lity output.
Create special project s from your photos The HP All-i n-One enables you to crea te spec ial projects from your photos, in cluding: • Photo albums • Panorama prints • Wallet -size photos • Passport-size photo s To create sp ecial projects 1.
To save photos 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. 2. Press the right arrow but ton until Save is highlighte d, and then press OK . 3. Follow the onscreen prompts on your computer to save the photos to your compute r.
NOTE: The HP All-in-O ne automatically a djusts the rotation so photos print p roperly on the page. Wh en printing more than one, t he photos are orient ed to fit a maximum number of pho tos on the page. To rotate a photo 1. Press the Menu but ton on the photo selecti on screen.
4. Press the arrows on the directional pad to p an around the pho to and select a specif ic area to print. 5. Press OK to crop the pho to. Related topics •“ Print photo s” on page 72 •“ Make.
2. In the Edit Phot os menu, press the up arrow or down arro w button until Frame is highligh ted, and then press OK . 3. Press the left arrow or ri ght arrow button to scroll through the frames. 4. When the fram e you want is highlighted, p ress OK .
2. In the Ed it Photos menu, press the up arrow o r down arrow butto n to highligh t Color Effect , and t hen press OK . 3. Press the up arrow or down arrow bu tton to select one of the fo llowing color effect options, and the n press OK : No Effect Does not apply any special color effects to your photo.
Chapter 8 80 Use the photo features Photos.
9 Use the scan features Scanning is the proce ss of converting text and pictures into an electronic format fo r your computer. You can sca n almost anything (photos, magazine articles and text do cuments) on the HP All- in-One.
NOTE: When scanning, t he HP Photosmart Softw are enables you to save an image in the f ollowing fi le form ats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a compute r 1. Load your original print side down on the right f ront corner of t he glass.
To save a scan to th e memory card or storag e device 1. Make sure your memory card is inserted into the appro priate slot on the product, or a storage device is connected to the front USB port. 2. Load your original print side down on the right front corner of the glass.
Stop scanning To stop scann ing ▲ Press Cancel on th e control panel . Chapter 9 84 Use the scan features Scan.
10 Use the copy features The HP All-in-O ne enables you to p roduce high-qualit y color and black-and-w hite copies on a variety of paper types, includi ng transpare ncies.
2. Load your original print side down on the right f ront corner of t he glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing set tings on the HP All-in-One for making a cop y, you can preview an image of the expected ou tput on the display before st arting the copy.
This section co ntains the following topics: • Set the num ber of copies • Set the copy paper size • Set the copy pape r type • Change copy speed or quality • Adjust the lightn ess and darkn.
3. Press the down arrow b utton to highlight Pape r Type , and then pres s OK . 4. Press the down arrow butto n until the appropriate paper type ap pears, and then press OK . Refer to th e following table to det ermine which paper type sett ing to choose based on the pape r loaded in the inp ut tray.
To change the copy qu ality from the contr ol panel 1. Press OK when Copy is highlighted on the Home Scre en. 2. Press the Menu button to select Copy Settings . 3. Press the down arrow button to highli ght Quality , and then press OK . 4. Press the up arrow or down arrow bu tton to select a copy quality, and then press OK .
NOTE: The setting s you specify here a re only saved on the produ ct. They do not adjust the settings in the so ftware. You ca n save your most frequently used software settings by usin g the HP Photosmart software.
3. Press the down arrow button to highli ght Size , and then press OK . 4. Press the up arrow or dow n arrow button to highlight the appropriate copy size, and then press OK . Crop a n origin al After changing setti ngs on the HP All-in-One for maki ng a copy, you can use the cro p feature to speci fy a particular area of the original to copy.
To shift the margin for your copy from the control panel 1. Press OK when Copy is highlighte d on the Home Screen . 2. Press the Menu b u tton to select Copy Settings . 3. Change co py settings on th e pr oduct to accurately reflect the copy you want to make.
11 Use the reprint features The HP All-in-One enabl es you to make reprin ts of photo graphic originals placed on the glass. This section co ntains the following topics: • Make reprin ts of your pho.
To fix a faded original pho to when making a reprint 1. Press the Menu button on the reprint select ion screen. 2. In the Edit Phot o menu, press the up arrow or dow n arrow button to highligh t Fix Faded Origi nal , and then press OK . 3. Press the up arrow or do wn arrow button to high light Yes , and then press OK .
To crop a photo 1. Press the Menu button on the reprint selection screen . 2. In the Edit Photo menu, press the up arrow or down arrow butt on to highlight Crop , and then press OK . 3. Press the Zoom in button or the Zoom o ut button to zoom closer to or farthe r away from the subj ect of the photo.
Apply spe cial colo r effect s to your photos You can apply special co lor effects to a photo so that it prints with a sepia, hand-tinted, or black-and -white finish. To change the color effects 1. Press the Menu button on the reprint select ion screen.
12 Maintain the HP All-in-One The HP All- in-One requ ires little mai ntenanc e. Sometimes you mi ght want to clea n the glass and lid backing to remove surface dust and ensu re that your copies an d scans remain clear. You w ill also need to replace, a lign, or clean your p rint cartridges f rom time to time.
Handle the print cartridges Before you replace or cle an a print cartridge, you sho uld know the part nam es and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, w ith the label on top.
NOTE: Ink from the ca rtridges is used in the printing proce ss in a number of differ ent ways, includ ing in the initi alization proc ess, which prep ares the prod uct and cartri dges for printing, a nd in printhead servi cing, which keep s print nozzles clear and ink flowin g smoothly.
NOTE: At this ti me, some p ortions of the HP Web site are av ailable in Engli sh only. Choose the ri ght cartridge combi nation Choose the best combinat ion of cartridges for your print job: • Everyday printing: U se a black cartridge along w ith a tri-color ca rtridge.
If you are rep lacing the bl ack or photo print cartri dge, remove the pri nt cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for .
6. Hold the p rint cartridge with the HP logo on top , and insert the new print cartridge into the empty cartri dge slot. Make sure you p ush the print cartri dge in firmly unt il it snaps into place. If you are install ing the tri-color print cartridge, sl ide it into the lef t slot.
Related topics •“ Align the pr int cartridges” on page 106 •“ Use a photo print cartridge” on page 10 3 •“ Use the print cartridge prot ector” on page 103 Use a photo pr int cartridge You can optimize the quality of the color photos you pri nt and copy with the HP All-in- One by purchasing a pho to print cartridge.
To insert a print c artridge into the print ca rtridge protector ▲ Place the print cartridge into the print cart ridge protector at a slig ht angle and snap it securely i nto place.
Ink-backup mo de Use the ink-backup mode to operate the HP All-in-One wit h only one print cartridge. Th e ink-backup mode is ini tiated when a print cartri dge is removed from the print cartridge carriage. During ink-ba ckup mode, the product can only pri nt jobs from the co mputer.
This secti on contains the followin g topics: • Align the print cartridge s • Clean the print ca rtridges • Clean the print cartridge co ntacts • Clean the area around the ink nozzles Align the p rint cartridg es The product al igns the cartridges every time a new pri nt cartridge is installed.
To align the print ca rtridges from the HP Photosma rt Software 1. Load lette r or A4 unused plain whi te paper into the input tray. NOTE: If you have colored paper loaded in the input tray w hen you align the print cartridges, the alignment will fa il.
5. The product pri nts a test page, aligns t he printhead, and calibrates the printer. Recycle or discard the page. NOTE: If you have colo red paper loaded in the in put tray when you alig n the printer, the alignme nt will fail. Loa d unused plain white paper into th e input tray, and then try th e alignment again .
Make sure you have the following mat erials available: • Dry foam rubber sw abs, lint-free cloth, or any soft mate rial that will n ot come apart or leave fi bers.
8. Clean only the copper-colored contacts. Allow the print cartri dges to dry for approximate ly ten minute s. 1 Copper-colored con tacts 2 Ink nozzles (do not clean) 9. Hold the pr int cartridge with the H P logo on top, and insert t he print cartridg e back into the slot.
10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and p lug the power cord into the back of the product.
To clean th e area aro und the ink nozzle s 1. Make sure the product i s turned on. CAUTION: If the product is turned off when you open th e print cartridge door to access the print cart ridges, it will not release t he cartridges for ch anging.
7. Clean th e face and e dges arou nd the ink nozzle area w ith the swab, as shown be low. 1 Nozzle plate (do not clean) 2 Face and edges around the ink n ozzle area CAUTION: Do not clean the nozzle pl ate. 8. Hold the print cartridge with the HP l ogo on top, and inse rt the print cartridge back into the slot.
Related topics “ Clean the print cartri dges” on pa ge 107 Print a self-test report If you are e xperienci ng problems wi th printi ng, print a self-test report before you repl ace the print cartri dges. This report provides usefu l information on severa l aspects of your product, incl uding your print cartridges.
Related topics •“ Clean th e print cartridges” on page 107 •“ Replace the pri nt cartridges” on p age 99 •“ Align the pr int cartridges” on page 106 Clean the HP All-in-One To ensure that your copi es and scans remain clear, you might need to clean the glass and lid backing.
To clean the lid b acking 1. Turn off the product, unpl ug the power c ord, and raise the l id. 2. Clean the w hite document backi ng with a soft cloth or spong e slightly moistened with a mild so ap and warm wa ter. Wash the backin g gently to loosen debri s.
13 Shop for ink supplies For a list of prin t cartridge numbers, see the printed documenta tion that came wi th the HP All-in-O ne. You can also u se the software that came with the HP All-in-One to find out the reorder numb er for all the print cartrid ges.
Chapter 13 118 Shop for ink supplies Shop for ink supplies.
14 Troubleshooting This section co ntains the following topics: • View the Readme file • Setup troublesho oting • Paper jams • Print quality troubl eshooting • Print troub leshooting • Mem.
This secti on contains the followin g topics: • The product w ill not turn on • I connected the USB cable, b ut I am having problems using the pr oduct with my computer • After setting up the pr.
Solution 1: Make sure yo u use the power cord that came with the product Solution: • Make sure the power co rd is firmly connected to both the prod uct and the power adapter. Plug the power cord into a po wer outlet, surge pr otector, or power strip .
Solution 3: Pr ess the On button more slowl y Solution: The product might not respond if you pre ss the On button too quickl y. Press the On button once. It might take a few minut es for the product to turn on. If you press the On button again during this time, you mig ht turn the product off.
of your comput er and the other into the back of the product. Yo u can connect to any USB port on the back of your comput er. For more informati on on installing the soft ware and connecting the USB cable, see the Start Here guide that came with the product.
If this did no t solve the issu e, try the next soluti on. Solution 3: Press the On butto n to turn on the product Solution: Loo k at the display on the p roduct. If the di splay is blank and the On button is not lit, the product is turned off. Make sure the power co rd is firmly connected to the product an d plugged into a power outlet.
7. Press the down arrow butt on to scroll through the countries/regions. When the country/ region you want to use is highlighted, press OK . 8. When prompte d, press the down arrow bu tton to highlight Yes for confirmation, and then press OK . Cause: You mig ht have selected the incorrect la nguage when settin g up the product.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happe ns Solution: If t he installation does not run automatically, you can start it manually. To start the instal lation from a Window s computer 1. From the Windows St art menu, click Run (or click Acce ssories , and then Run ).
3. Verify that the USB cab le and power cord are plugged in. 4. Click Retry to retry the connect ion. 5. Continue with the instal lation and restart the computer when promp ted. Cause: The U SB connection betwe en the product and t he computer failed .
c . Remove all the items that are re lated to the HP Ph otosmart Software. CAUTION: If the com puter is manu factured by H P or Compaq, do not remove any applicat ions other than t hose listed below.
h . Click Apply , and then click Close . NOTE: If you receive a message st ating Access is d enied while making changes, click OK and continue. The me ssage will not prevent you fro m making the changes. i . Click Restart to apply the changes to the comput er during the next restart.
The registra tion screen does not appear Solution: You can access th e registration (Sign up now) scre en from the Windows taskbar by clicking Start , pointi ng to Programs or All Programs , HP , Photosmart C5500 All-in-O ne series , and then clickin g Product Registration .
When the softwar e installa tion is comple te, the HP Digita l Imagin g Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follo w these guidelines: • Remove printed p apers from the output t ray frequently. • Prevent curled or wri nkled photo paper b y storing all unused photo paper fl at in a resealable bag.
To clea r a pa per jam fr om the rea r door 1. Press in the tab on the left side of the rea r door to rele ase the door. Remo ve the door by pul ling it away from t he product.
• Always hold photo paper by the edges. Fing erprints on photo paper can reduce print qualit y. • Do not use paper tha t is heavily textured. It can cause grap hics or text to print improperly.
HP recommen ds that you use genuine HP print cart ridges. Genuine HP p rint cartridges are designed and tested w ith HP pr inters to help you e asily produce great results, time aft er time. NOTE: HP cannot gu arantee the qual ity or reliabilit y of non-HP sup plies.
If this di d not sol ve the issu e, try the next solu tion. Solution 4: Check to see if th e product is in ink-backup m ode Solution: Check to see i f the the pro duct is printing in ink-backup mo de, with on ly one print cartri dge installed.
NOTE: Ink level warnings and indi cators provide estimates fo r planning purposes only. When you receive a low-ink warning message, consi der having a replacement cartridge available to avoid possible printing delays. You do not need to replace t he print cartridges un til print qualit y becomes unacceptable.
Always make sure th e paper you are printing o n is flat. For best resu lts when printing images, use HP Adva nced Photo Paper. Store photo me dia in its o riginal pa ckaging insi de a reseal able plasti c bag on a flat surface in a co ol, dry place. When you a re ready to print, remo ve only the paper you plan to us e immedia tely.
self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartrid ges. For more information, see: •“ Check the estimate d ink level.
For more information, see: •“ Recommende d papers for printing and copying” on page 34 •“ Information on paper” on page 132 Cause: The w rong kind of paper was lo aded in the input tray. If this di d not sol ve the issu e, try the next solu tion.
Solution 1 : Make sur e the paper is lo aded corr ectly Solution: Make su re that the paper is lo aded correctly in the in put tray. For more information, see: “ Load pap er” on page 37 Cause: The paper was not loaded correctly. If this did no t solve the issu e, try the next soluti on.
NOTE: Ink level warnings and indicators provi de estimates for planning purposes only. When you receive a low-ink warn ing message, consider havi ng a replacement cart ridge available to avo id possible printing delays. You d o not need to replace th e print cartridges unt il print qual ity becomes unacceptable.
Solution 1: Check the print settings Solution: Check th e print settings. • Check the paper type set ting to make sure it matches the type of pap er loaded in the input tra y. • Check the qua lity setting. Use a hi gher quality setting t o increase the amou nt of ink used for prin ting.
Solution 4: C lean the glass Solution: Clean the gla ss and lid backing. For more information, see: •“ Clean the lid backing” on page 115 •“ Clean the glass” on page 115 Cause: Deb ris might be stuck on the glass or on the back of the docum ent lid; this causes poor copy qua lity and slows down processing.
Printouts seem blurr y or fuzzy Try the follow ing solutions if your print out is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go t o H P ' s W e b s i t e t o s e e if there is add itional troubleshoo ting help.
Cause: The im age was printed in a la rger size. Printouts h ave vertical stre aks Solution: HP recommends that you use HP papers or any other paper type that is appropriate fo r the product. Always make sure th e paper you are printing o n is flat. For best resu lts when printing images, use HP Adva nced Photo Paper.
Solution 3: Ensure that the rear door is securely instal led Solution: Make su re that the rear door is secure ly installed. If you rem oved the rear door to clear a pape r jam, replace it. Gently push the door forward un til it snaps in to place. Cause: The rear door was not securel y installed.
Paper is no t picked up from the input tray Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
To clean the rollers 1. Turn off the prod uct and remove the power cord. 2. Press in the tab on the left side of the rea r door to rele ase the door. Remo ve the door by pul ling it away from t he product. 3. Dip the lint -free cloth into the puri fied or distilled wat er, and squeeze any excess water from it.
Solution 1: Use Tr ueType or OpenType fonts Solution: Use TrueType or O penType fonts to ensure th at the product is able to print smooth f onts. When selecting a fo nt, look for the TrueType or Ope nType icon. TrueType icon OpenType icon Cause: The font was a custom size.
Envelopes pr int incorrectly Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
Cause: Printin g a borderless image from a non-HP sof tware applicatio n produced unexpected results. The product is no t responding Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst.
If this did no t solve the issu e, try the next soluti on. Solution 4: Che ck the printer driver status Solution: The printer drive r status might ha ve changed to either offline or stop printing . To check the p rinter driver stat us ▲ In the HP Solution Center, click the Status tab.
If this di d not sol ve the issu e, try the next solu tion. Solution 8: Ma ke sure the print carriag e can move freely Solution: Unplug the power cable if it is not already unp lugged. Chec k to see if the print cartridge carriag e will move freely from one side o f the printer to the other.
Solution 10: R eset the product Solution: Turn o ff the product, and then u nplug the power cord. Plug the p ower cord back in, and then press t he On button to turn on the prod uct. Cause: The product experienced an error. The produc t prints meaningless characters Try the followi ng solutions to resolve the issue.
Solution 1: Tu rn on the pro duct Solution: Look at the On light located on the product. I f it is not lit, the product is turned off. Ma ke sure the power cord is f irmly connected to the product and p lugged into a power outlet. Press th e On button to turn on the pro duct.
Some document s take a long time to pri nt. If nothing has pr inted several minutes after you sent a print job t o the product, check the p roduct display to see if th ere are any messages. Cause: The product was busy w ith another task. If this did no t solve the issu e, try the next soluti on.
Solution 9: Check the co nnection from the product to yo ur computer Solution: Check the connection f rom the product to your comput er. Verify that th e USB cable is securely p lugged in to the USB port on the back of the produc t. Make sure the other end of th e USB cable is plugged into a USB port on your computer.
The margin s are not printing as expected Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
If this di d not sol ve the issu e, try the next solu tion. Solution 4: Load a stack of envelopes correctly in the input tray Solution: Load a stack o f envelopes in the input tray, with th e envelope flaps f acing up and to the left. Make sure that you remove al l paper from the inp ut tray before loading the envelopes.
Make sure the margin se ttings for the document do not exce ed the printable area of the product. To check you r margin settings 1. Preview your pr int job before sendin g it to the produ ct. In most software a pplications, click the File menu, and th en click Print Preview .
If this di d not sol ve the issu e, try the next solu tion. Solution 4: Try printing with borders Solution: Try printing wit h borders by turning off the bo rderless option. For more information, see: “ Print a borderless i mage” on page 58 Cause: Border less printing was ena bled.
covering the in k nozzles, carefully remove the tape fro m the print cartridges. Do not touch the in k nozzles or the copper-colored contact s. 1 Copper-colored con tacts 2 Plastic tape with pink pull.
• The photos on the memory card do not transfer to my computer • Photos in a connected digital camera with PictBridge do not print My memory card no lon ger works in my digita l camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by sel ecting the FAT format.
Solution 2: Remo ve the additional memor y card Solution: Remove one of the memory cards. You can u se only one memory card at a ti me. For more information, see: “ Insert a memory card” on page 71 Cause: You h ad inserted mo re than one memory card.
Solution 3: Remove the a dditional memory c ard Solution: You can insert only one mem ory card at a time. If more than one memory card is inserted, the green Pho to light (near the memo ry card slots) wi ll blink rapidly, and an error message w ill appear on the computer screen .
If this did no t solve the issu e, try the next soluti on. Solution 2: Turn on th e product Solution: Turn o n the product. Cause: The product was turned off . If this did no t solve the issu e, try the next soluti on. Solution 3: Turn on th e computer Solution: Turn o n the computer Cause: The computer was turned off .
Photos in a conn ected di gital camer a with PictBr idge do not p rint Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
• Scanned image shows dotted lines inst ead of text • Text format is incorrect • Text is incorrect or missing • The scan featu re does not work Scan halts Solution: Turn of f the product and then turn it back on. If this does not work, try changing the scan to a lower resolution.
If this di d not sol ve the issu e, try the next solu tion. Solution 4: Start the HP Photosmart Software Solution: Start the sof tware you installed with the product and try scanning ag ain. Cause: The H P Photosmart Softw are was installed, but w as not running.
Scanned ima ge has incorrect page layout Solution: Turn o ff autocropping in the sof tware to retain the page layout. Cause: Automatic cropping was changing t he page layout. Scanned imag e shows dotted lines inst ead of text Solution: Make a black-and-whit e copy of the original and th en scan the copy .
Solution 2: Clean the g lass and lid Solution: Turn off th e product, unplu g the power co rd, and use a soft cloth to wipe the glass and th e back of the document li d.
If this did no t solve the issu e, try the next soluti on. Solution 3: Instal l or reinstall the HP Photo smart Software Solution: Inst all or reinstall the software t hat came with the product. Cause: The software that came with the product was not installed or was not running .
Solution 2: Pla ce the original correctly on th e glass Solution: Load the origina l print side down on the righ t front corner of t he glass as shown bel ow. Cause: The ori ginal was placed incorrectly on the glass. If this di d not sol ve the issu e, try the next solu tion.
Parts of the original do no t appear or are cut off Solution: Load th e original print side down on the right front co rner of the glass as shown below. Cause: The original wa s placed in correctly on the glass. Fit to Page is not working as expected Try the followi ng solutions to resolve the issue.
Solution 2: Pla ce the original correctly on th e glass Solution: Load the origina l print side down on the righ t front corner of t he glass as shown bel ow. Cause: The ori ginal was placed incorrectly on the glass. If this di d not sol ve the issu e, try the next solu tion.
If this did no t solve the issu e, try the next soluti on. Solution 2: Use Fit to Page to reduce the original to fit on the paper Solution: If your o riginal is larger than th e paper in the input tra y, use the Fit to Page feature t o reduce your original to f it on the paper in t he input tray.
If you want t o make a borderless copy of a very small original , scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image. Cause: You were tryi ng to make a borderless copy of a very small original.
Solution 1: Push the CD/D VD holder into the CD/DVD tray Solution: Push the CD/DVD hold er forward in to the CD/DV D tray until the lines o n the holder line up to the white lin es on the tray. The end of t he holder marked with arrows goe s into t he CD/DVD tr ay first.
Solution 4: Load the n ext disc on the CD/DVD holder Solution: Remove the CD/DVD hold er from the CD/DVD tray. Remove the printed CD/DVD from the holder. Load the next disc onto the CD/ DVD holder with th e printable sid e up and reinsert the holder i nto the CD/DVD t ray until the lines o n the holder line up to the white lines on the tray.
The image on my printed disc is cropped and there is ink on the CD/DV D holder Solution: If you are lo ading a regular-size (120 mm ) CD/DVD onto the C D/DVD holder to be printed, do not flip the blue ring over th e disc. The blue ring should only be used if you are pr inting on a small-size (80 mm ) CD/DVD.
The design is not ce ntered on my disc Solution: Change the software set tings to center and size your desi gn for the disc you are using. Ref er to the documentation or t he online help of the software you are using for addi tional informati on. Cause: Your design se ttings were not correct.
Cause: You inserted the CD /DVD holder back into th e storage area. Errors If the product has an error, the lights on the product might f lash, or an error message might appear on yo ur computer screen.
Carriage jam Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Solution 3 : Make sur e the print ca rriage can move freely Solution: Un plug the power cable if it is not already unpl ugged. Check to see i f the print cartridge carriage will move fr eely from one side of t he printer to the other. Do not try to force it to move if it is hung up on som ething.
5. Try to print from your computer. If the p roduct prints when plugged directly i nto a power outlet while di sconnected from any powe r strips or surge suppressors, t he power strip or surge suppressor might not be al lowing sufficient voltage to reach the product.
Cause: The error was fals e. If this did no t solve the issu e, try the next soluti on. Solution 6: Reset the product Solution: Turn o ff the product, and then u nplug the power cord. Plug the p ower cord back in, and then press t he On button to turn on the prod uct.
11. Close th e print cartridge d oor. 12. Load pap er in the input t ray. 13. If prom pted, print a cartridge calibration page, and then scan it. Cause: The pro duct experienced an error and h ad to be reset. If this di d not sol ve the issu e, try the next solu tion.
Mechanism error Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
Carriage bloc ked Solution: Turn off the product and open th e print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (includin g any packing mate rials), an d then turn on the product ag ain. Follow th e prompts on the displ ay to continue.
Solution 1: Load more paper in the photo tray Solution: If th e photo tray is empty or there ar e only a few sheets remaining , load more paper in the photo tray. If there is paper in th e photo tray, remove the pa per, tap the stack of paper against a flat surfa ce, and reload the paper into the pho to tray.
Solution 6: Load one sheet of pa per at a time Solution: Try loading just on e sheet of photo paper i n the photo tray at a time. Cause: Paper mig ht not feed properly if you are using the product in an extremely high- or low-humi dity environment . Photo tra y canno t engage Solution: Remove the out put tray, and then repla ce it.
Inser t CD/DVD h older Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
Open CD /DVD tray Solution: Lower the CD/DVD tray. To continue, pre ss OK . Cause: The C D/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc o nto the CD/DV D holder with th e printable side up.
Cause: A printable CD/DVD was no t found in the holder. Scan errors Review this section if you receive an error such as one of the following: • An error occurred communicatin g with the scanni ng device. • The scanning device could not be ini tialized.
3. Select HP Photosma rt All-In-On e Driver Softwar e , and then click Change/ Remove . Follow the onscreen instructions. 4. Disconnect the product from your computer. 5. Restart your comput er. NOTE: It is important t hat you disconnect t he product before restar ting your computer.
Cause: Communication pro blems between the pro duct and the USB con troller caused this error to occur. This might be caused by an incomplete installatio n, a USB cable lo nger than 3 meters (9.8 feet) i n length, or a defecti ve USB cable. If this did no t solve the issu e, try the next soluti on.
Solution 5: Ch eck the power supply Solution: Check the power supply. To check the po wer supply 1. Make sure the power co rd is firmly connected to both the prod uct and the power adapter. Plug the power cord into a po wer outlet, surge pr otector, or power strip .
Solution 6: Check the USB conne ction between the product and the computer Solution: Check th e USB connection between the pro duct and the compute r. To check the U SB connection 1. Verify that the USB cabl e is securely plugged into the USB port on the back of the product .
8. Restart the compu ter. 9. After the co mputer restar ts, try to sca n again . Cause: The pro duct was not properly connected to the computer. If this di d not sol ve the issu e, try the next solu tion.
Solution 8: Di sable the Lexbces se rvice Solution: Check if the Lex bces service is started, a nd disable it. If a Lexmark or Dell all-in- one devic e is connecte d with a USB cabl e to a computer where product is in stalled, the HP software might not scan because the Lex bces service is running.
g . Enter a fil ename for the backed up Registry. HP suggests naming t he file with the current date; f or example: Registry Backup 04_01_07 . h . Click Save to save the Registry. 6. Edit the regi stry. To edit the Registry a . Select t he HKEY_LOCAL_MACHINESyste mCurrentControlSet Servi cesSpooler Registry key.
Solution 9: R un the Scan Diagnosti c Utility Solution: Do wnload and run the Scan D iagnostic utilit y to find and correct problems with your product. To download and run the Scan Diagnos tic utility 1. Go to: www.hp.com and click Software and driver downloads .
handshake ti ming between HP product chipset and certain types of U SB chipsets on the computer. To check the USB ch ipset and controller 1. On the Windo ws taskbar, click Start , right-click My Computer , a nd then click Properties . 2. Click the Hardware tab, and then click D evice Manager .
8. Make sure the pow er cord is firmly connected to bot h the product and the powe r adaptor. Plug t he power cord into a power outlet, surge prot ector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the prod uct.
To print a self-test report 1. Load lette r or A4 unused plain wh ite paper into the i nput tray. 2. Press and hold the Cancel button and th en press the Start Copy Color button. The product p rints a self-test repo rt, which might ind icate the source of the p rinting problem.
Solution 12: Uni nstall and then reinstall the software Solution: Un install the software completely, and t hen reinstall i t. To uninstall the software and reset the prod uct 1. Disconnect an d reset the produc t. To disconn ect and reset the product a .
3. Turn off programs th at run in the b ackground. NOTE: When the computer is tu rned on, a software grou p called the Terminate and Sta y Resident (TSR) programs au tomatically loads. Th ese programs activate some of the computer utilitie s, such as the anti -virus software, but a re not required for the comp uter to function.
c . Select the ap propriate check boxes to remove the unnecessary co mponents. More inform ation about the Disk Cleanup util ity The Disk Cleanu p utility frees hard disk space on your compu ter by do.
Solution 1: Print a self test report Solution: Print a self-test repo rt to see if the product can print. To print a self-test report 1. Load lette r or A4 unused plain wh ite paper into the i nput tray. 2. Press Setup . 3. Press the down arrow butt on to highlight Too ls , and then press OK .
Solution 2: Clear the p rint queue Solution: Re start your computer to clear the print queue. To clear the print queue 1. Rest art your co mputer. 2. After the compu ter has restarted, check the print queue.
After reconnecting t he USB cable, the product should sta rt printing the jobs i n queue. NOTE: If you are connecting the product through a USB hub, m ake sure the hub is turned on. If the hub is on, try connecting di rectly to your computer. 5. If the product does not start prin ting automatically, start another print j ob.
7. If the wr ong driver is selected, select the correct driver f rom the Dri ver drop-d own menu. 8. Click OK to save your changes. Cause: The product was not be set as t he default printer, or the wrong driver might have been conf igured. If this did no t solve the issu e, try the next soluti on.
4. If there are sti ll documents in the queue, restart the computer an d try printing again afte r the computer has restarte d. 5. Check the pri nt queue again to make su re it is clear, and then try to print again. If the print qu eue is not clear, or if it is cl ear but jobs ar e still failing t o print, proceed to the n ext soluti on.
c . Type a few chara cters of text into Notep ad. d . Click File , and then click Print . 4. If printing is su ccessful from Notepad but not th e software application, contact the manufacture r of that applicat ion for supp ort. Cause: The software appl ication was faili ng or could not communicate with the print driver correctly.
Solution 2: Check the po wer cord and USB c able Solution: Make sure that the power cord an d USB cable are properly attached and plugged in. Also, make sure that t he product is turned on. To check the po wer supply 1. Make sure the power co rd is firmly connected to both the prod uct and the power adaptor.
To check the U SB connection 1. Verify that the USB cabl e is securely plugged into the USB port on the back of the product . 2. Make sure the other end of the USB cable is plugge d into a USB port on you r computer. 3. Try to scan again. If the scan fails, continue to the next step.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You mig ht not have restarted the co mputer after installing t he product software. Or, there might have been an other problem with the co mputer. If this di d not sol ve the issu e, try the next solu tion.
7. Follow the o nscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are st ill having trouble scan ning, remove th e following addit ional applications f rom the Add/Remove Programs list, if they are present.
Solution 2: Check the po wer cord and USB c able Solution: Make sure that the power cord an d USB cable are properly attached and plugged in. Also, make sure that t he product is turned on. To check the po wer supply 1. Make sure the power co rd is firmly connected to both the prod uct and the power adaptor.
To check the U SB connection 1. Verify that the USB cabl e is securely plugged into the USB port on the back of the product . 2. Make sure the other end of the USB cable is plugge d into a USB port on you r computer. 3. Try to scan again. If the scan fails, continue to the next step.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You mig ht not have restarted the co mputer after installing t he product software. Or, there might have been an other problem with the co mputer. If this di d not sol ve the issu e, try the next solu tion.
7. Follow the o nscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are st ill having trouble scan ning, remove th e following addit ional applications f rom the Add/Remove Programs list, if they are present.
3. Remove all the ite ms that are related to the H P scanning software. A message appears on the computer to restart after removing some programs from th e Add/Remove Programs list. 4. Select Click here to restart la ter . 5. Disconnect the pro duct from your computer an d then restart your com puter.
3. Remove all the it ems that are related to th e HP scanning software. A message appears on th e computer to restart after rem oving some programs from the Add/Remove Programs list. 4. Select Click he re to restart later . 5. Disconnect the p roduct from your computer and t hen restart your computer.
• Solution 5: Uninst all and reinstall the HP Photosmart Software • Solution 6: Conta ct HP support for service Solution 1 : Re set the product Solution: Turn off the p roduct and reset it by disconn ecting the power cord. Wait 60 seconds, and then plug in the power cord.
To check the U SB connection 1. Verify that the USB cabl e is securely plugged into the USB port on the back of the product . 2. Make sure the other end of the USB cable is plugge d into a USB port on you r computer. 3. Try to scan again. If the scan fails, continue to the next step.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You mig ht not have restarted the co mputer after installing t he product software. Or, there might have been an other problem with the co mputer. If this di d not sol ve the issu e, try the next solu tion.
7. Follow the o nscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are st ill having trouble scan ning, remove th e following addit ional applications f rom the Add/Remove Programs list, if they are present.
Solution 1: In stall the HP Phot osmart Soft ware Solution: Install the HP Photosma rt Software that came with the product . If it is installed, restart your comp uter. To install the HP Photosmart Softwa re 1. Insert the product C D-ROM into your com puter’s CD-ROM driv e and then start the Setup pro gram.
product is connect ed to the computer thro ugh a Bluetooth connect ion, make sure that the connecti on is active and th e product is turned on. For more informati on on setting up the product and connecting it to your compu ter, see the Start Here g uide that came with t he product.
Photos n ot found Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
File corrupted Try the followi ng solutions to resolve the issue. Solutions are listed in order, with th e most likely solution f irst. If the first so lution does not solve the pro blem, continue t rying the remaining so lutions until the issue is resolved.
• CD/DVD printing problem • CD/DVD size mismatch Memory card erro r Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
to clear the memo ry. You might need to purchase more RA M. Re fer to the documentat ion that came with you r computer. Cause: The computer did not have enou gh memory. If this did no t solve the issu e, try the next soluti on. Solution 2: Empty the Recycle Bin on your deskto p Solution: Empty the Recycle Bin on your desktop .
Solution 1: Remove a ll but on e memory ca rd Solution: Remove al l but one me mory card. Th e product re ads the remaini ng memory card and displays t he first photo stored on the memory card . Cause: There were two or more memory ca rds inserted into the pr oduct at the same time.
Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a Windows XP comput er by selecting the FAT format. For more information, see the document ation that came wit h your digital camera. CAUTION: Reformatting the memory card will delete any ph otos stored on the card.
CD/DVD si ze mismatch Solution: Replace the CD/DVD cu rrently loaded on the CD/DVD holder with a CD/ DVD that is t he same size as specifi ed in the print job, o r cancel the print job and start again to speci fy the correct size in the softw are.
Cause: Transparencies and som e other media requi re a drying time t hat is longer than normal . Out of paper Try the followi ng solutions to resolve the issue.
Solution 3: Check the print settings Solution: Check the print settings. • Check t he paper type sett ing to make sure it match es the type of paper loaded in the input t ray. • Check the quality setti ng. Use a hi gher quali ty setting to in crease the amo unt of ink used fo r printing .
To clean the rollers 1. Turn off the prod uct and remove the power cord. 2. Press in the tab on the left side of the rea r door to rele ase the door. Remo ve the door by pul ling it away from t he product. 3. Dip the lint -free cloth into the puri fied or distilled wat er, and squeeze any excess water from it.
To clear a paper jam from the rear door 1. Press in the tab on t he left side of the rear door to release the door. Remove the door by pullin g it away from the produ ct.
• Do not com bine different paper types and pa per sizes in the in put tray; the entire stack of paper in the inpu t tray must be the same size and type. • Store print ed photos under glass o r in a storage book to prevent bleedin g over time from hi gh humidity.
Cause: The U SB cable was not plugg ed in properly. Communication test failed Try the followin g solutions to resolve the i ssue. Solutions are liste d in order, with th e most likely solution fi rst. If the first solution do es not solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Cause: The last time the product was used, i t was not turned off properl y. If the product is turned off by tu rning off the switch on a power strip o r by using a wall switch, the produ ct might be damaged. Two-way com munication lost Try the followi ng solutions to resolve the issue.
Print cartridge me ssages The followin g is a list of print cartridge e rror messages: • Low on ink • Carriage stall • Need alignme nt or alignment failed • Print cartridg es incorrectly insta.
Solution 1: Clear the paper ja m from the rear door Solution: Clear th e paper jam from the rear doo r. For more information, see: “ Clear paper jams” on page 131 Cause: The product had a pape r jam. If this did no t solve the issu e, try the next soluti on.
Solution 4: Veri fy that the product is proper ly connected to a power s ource Solution: Verify that the produ ct is properly connected to a suitable power source. To verify the produ ct is conne cted to a su itable powe r source 1. Make sure that you are usi ng the power cord provided with the p roduct.
If the product can pri nt a self-test report and can print from the computer (if applicabl e), then there i s no need to follow the rem aining solutions, as the error me ssage might be false. For more information, see: “ Print a self-test re port” on page 114 Cause: The error was fals e.
The print ca rriage should move to the far right side of the product. 10. Reinsert the print cartridges in the a ppropriate slots. 11. Close th e print cartridge d oor. 12. Load pap er in the input t ray. 13. If prom pted, print a cartridge calibration page, and then scan it.
Solution 2 : Make sur e the protec tive ta pe is remo ved from the print cartridges Solution: Ch eck each print cart ridge. The tape might ha ve been re moved from t he copper-colored con tacts, but still might cover the ink nozzles. If the ta pe is still covering the in k nozzles, carefully remove the tape fro m the print cartridges.
If the alignme nt error persists and you cannot cle ar it, your print cartridge might be defective . Check to see if your print cartridg e is still under warranty and e nd of warranty date has not been reached. • If the end of warranty date has been rea ched, purchase a new pr int cartridge.
Also, make sure the print cartridges are installed into the correct slots. To make sur e the print cartridges a re installed c orrectly 1. Make sure the product i s turned on. CAUTION: If the pro duct is turned off w hen you open the print cartridge door to access the pr int cartridges, it will not relea se the cartridges for ch anging.
4. Remove the black print cart ridge from the slot on the rig ht. Do not touch the ink nozzles or the copper-colored contacts. Check for po ssible damage to the copper- colored contacts or ink nozzles. Make sure the clea r plastic tape has been remo ved.
HP recommen ds that you use genuine HP print cart ridges. Genuine HP p rint cartridges are designed and tested w ith HP pr inters to help you e asily produce great results, time aft er time. NOTE: HP cannot gu arantee the qual ity or reliabilit y of non-HP sup plies.
• Solution 3: Remove a nd reinsert the prin t cartridges • Solution 4: Co ntact HP support Solution 1: Inse rt the print cartridges Solution: One or both of the print cartridges is missing. Rem ove and reinsert the print cartridges and verify t hat they are fully inserted and lo cked in place.
Solution 3: Re move and reinsert the pri nt cartridges Solution: One or both of the print cartridges a re not installed or are installed incorrectly. Remove and reinsert the pr int cartridges and verify th at they are fully inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots. To make sur e the print cartridges ar e installed co rrectly 1. Make sure th e produc t is turned on. CAUTION: If the product is turned off whe n you open the print cartridge door to access the print cartridges, it will no t release the cartridge s for changing.
4. Remove the black print cartrid ge from the slot on the right . Do not touch the ink nozzles or the coppe r-colored contacts. Ch eck for possible damage t o the copper- colored co ntacts or ink nozzles. Make sure the clear plastic ta pe has been removed.
Make sure you have the following materi als available: • Dry foam rubber swabs, lin t-free cloth, or any soft material th at will not come apart or leave fibers.
Solution 1 : Check the print cartridg e Solution: Check to make sure you are using the correct print ca rtridges for your product. For a l ist of compatible p rint cartridges, see the printed document ation that came with the product.
Also, make sure the print cartridges are installed into the correct slots. To make sur e the print cartridges ar e installed co rrectly 1. Make sure th e produc t is turned on. CAUTION: If the product is turned off whe n you open the print cartridge door to access the print cartridges, it will no t release the cartridge s for changing.
4. Remove the black print cartrid ge from the slot on the right . Do not touch the ink nozzles or the coppe r-colored contacts. Ch eck for possible damage t o the copper- colored co ntacts or ink nozzles. Make sure the clear plastic ta pe has been removed.
Cause: The i ndicated print cartridges were installed inco rrectly. Print cartridge problem The message might indicate which cart ridge is causing the pro blem. If so, try the following solutions to resolve t he issue. Solutions are listed in o rder, with the most l ikely solution first.
4. Remove the black pri nt cartridge from the slot on th e right. Press down on the cartridge to release it, and then pull i t toward you out of the slot . 1 Tri-colo r print cartridge 2 Black print cartridge 5. Close the p rint cartridge door. 6. Check to see if the e rror has been resolved.
10. Check to see if t he error has been resolved. • If the error has been resolve d, then there is a problem with the tri-color print cartridge. • If the error has not bee n resolved, then there is a probl em with both print cartridges.
4. Remove the black print cartrid ge from the slot on the right . Do not touch the ink nozzles or the coppe r-colored contacts. Ch eck for possible damage t o the copper- colored co ntacts or ink nozzles. Make sure the clear plastic ta pe has been removed.
Make sure you have the following materi als available: • Dry foam rubber swabs, lin t-free cloth, or any soft material th at will not come apart or leave fibers.
NOTE: HP cannot gu arantee the qual ity or reliabilit y of non-HP sup plies. Printer service or repai rs required as a result of usi ng of a non-HP supply wil l not be covered under warranty. If you belie ve you purchased genuin e HP print cartridges, go to: www.
15 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty inform ation.
• Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsg rams that are available when you register the product 3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
Phone support period One year of ph one support is available in North Am erica, Asia Pacific, and Latin America (inclu ding Mexico). To determine the duration of phone supp ort in Europe, the Middle Ea st, and Africa, go to www.hp.com/support . Stan dard phone company ch arges apply.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange , see “ Pack the HP All-in-One” on page 274 . HP Korea customer support Chapter 15 272 HP warranty and s.
Prepare the HP All-in-One for shipment If, after contacting HP support or retur ning to the point of pur chase, you are requested to send the HP All-in-One in for service, make sure you remove and kee.
To remove the cont rol panel faceplate 1. Press the On button to turn off the HP All-in-One. 2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do n ot return the power cord with the HP All-in-One. 3. Remove the control panel faceplate as follows: a .
If you do not have the original packaging ma terials, please use other adequate packaging materials. Shipping damage caused by improp er packaging and/or improper transportatio n is not covered under the warranty. 2. Place the return shipping label on the outside of the box.
Chapter 15 276 HP warranty and support HP warranty and suppo rt.
16 Technical information The technical specifications and international r egula tory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.
Print specifications • Print speeds vary according to the complexity of the d ocument • Panorama-size printing • Method: drop-on-demand thermal inkje t • Language: PCL3 GUI Copy specifications.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can b e obtained from the HP Web site at: www.
Disposal of waste equipment by users in pri vate households in the Eur opean Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indi cates that this product must not be dis posed of with your other hou sehold wa ste .
This section contains the following topics: • • • Regulatory model identification number For regulatory identificatio n purposes, your pr oduct is assigned a Regulatory Model Number.
HP Photosmart C5500 Al l-in-One series declarati on of conformity Regulatory notices 283 Technical information.
Chapter 16 284 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper copy 87 specifications 277 13 x 18 cm photo paper load 37 2 pages on 1, print 65 4 pages on 1, print 65 4 x 6 inch (10 x 15 cm) borderless photos print 58.
display change language 124 change measurements 125 sleep state 12 documents edit scanned 83 reprint 93 scan 81 double-sided prints 62, 63 E edit scanned images 83 Energy saving 21 envelopes load 42 s.
menus copy 12 help 13 scan to 13 setup 13 missing information from copy 174 text from scan 170 N normal copy quality 88 number of copies 87 O OK button 11 on button 11 order ink supplies 117 print car.
resizing options 55 resolution 54 saturation 55 speed 54 printing with one ink cartridge 105 Printing Shortcuts tab 56 problems copy 172 error messages 182 print 149 scan 167 Q quality print 54 qualit.
setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory card 162 print 149 scan 167 two-sided prints 62, 63 U uninstall software 130 USB cable communication lost 244 USB cable insta.
290 Index.
An important point after buying a device HP PHOTOSMART C5500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP PHOTOSMART C5500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP PHOTOSMART C5500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP PHOTOSMART C5500 you will learn all the available features of the product, as well as information on its operation. The information that you get HP PHOTOSMART C5500 will certainly help you make a decision on the purchase.
If you already are a holder of HP PHOTOSMART C5500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP PHOTOSMART C5500.
However, one of the most important roles played by the user manual is to help in solving problems with HP PHOTOSMART C5500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP PHOTOSMART C5500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
