Instruction/ maintenance manual of the product PHOTOSMART C4380 HP
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HP Photo smar t C4 3 80 A ll-in- One s er i e s W in do w s He lp.
Contents 1 HP Photosmart C4 380 All-in-One seri es Help ............... .................................. .......................5 2 HP All-in-On e overview The HP All-in-One at a glance............ ....................................... ...........
7 Print from your compute r Print from a sof tware application............................................................................... ............... 41 Make the HP All-in-One the default printer...... ....................... . ........ ......
Change the copy settings for the current jo b............. ......................................................... ......71 Make multiple copies of the same original............. ........................... ............................ ......71 Change copy speed or quality.
Errors............ ............................. ............................... ............................... .................. .............139 Device messages.......................................................................................
1 HP Photosmart C4380 All-in- One series Help For informati on about the HP All-in-One, se e: •“ HP All-in-One overview” on page 7 •“ Find more information” on page 11 •“ How do I?” .
Chapter 1 6 HP Photosmart C4380 All-in-One series Help HP Photosmart C4380 All-in- One series Help.
2 HP All-in-One overview Use the HP All-in-One to qui ckly and easily accomplish ta sks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One func tions directly from the control panel, wit hout turning on your computer.
Label Description 12 Rear USB port 13 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP All- in-One is off, a minimal amount of power is still used by the device.
Label Icon Name and Desc ription 5 Cancel button: Stops a task (suc h as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan button: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memor y card when pressed.
Chapter 2 10 HP All-in-One overview HP All-in-One overview.
3 Find more information You can access a variety of re sources, both printed and on screen, that provid e information about setting up and using the HP All-in-One . Setup Guide The Setup Guid e provides instructions for setting up the HP All- in-One and installing software.
Chapter 3 12 Find more information Find more informat ion.
4 How do I? This section cont ains links to commonly performed ta sks, such as sharing and pr inting photos and o ptimizing your print jobs. •“ How do I make a bo rderless copy of a photo?” on p.
Chapter 4 14 How do I? How do I?.
5 Finish setting up the HP All-in- One After you have compl eted the steps in the Setu p Guide, refer to this sect ion to finish sett ing up the HP All- in-One.
Use printer sharing If your computer is on a network, and another computer on the n etwork has an HP All- in-One connected to it by a US B cable, you ca n print to th at printer using pr inter sharing. The computer directly connect ed to the HP All-in-One acts as the host for the printer and has full softwar e functionality.
Integrated wirele ss WLAN 802.11 network setup Use this section if you w ant to connec t the HP All-in-On e to a computer on a w ireless network using a wirel ess router or access point (802.11). HP recommends this me thod. To set up the HP All- in-One on an integrated wireless WLAN 802.
Connect to an inte grated wireless WLA N 802.11 network The HP Photo smart Software CD and included USB setup cable provide an easy way to connect the HP All-i n-One to your wireless network.
In order to connect th e HP All-in-One to your computer (ad hoc), you need to create an ad hoc network profile on your comput er. This includes choosing a network name (SSID) and WEP security (optiona l but recommended) for your ad hoc network.
d . Make sure that the check bo x is not selected next to The key is provided for m e automatically . If it is selected, click th e check box to cl ear it. e .I n t h e Network key box, type a WEP key that has exac tly 5 or exactly 13 alphanumeric (ASCI I) characters.
To connect the HP All-i n-One 1. Insert the HP Photosmart Softwar e CD in the computer CD-ROM drive. 2. Follow th e instructions on the screen. When you are prompte d, connect the HP All-in-One to the computer using the USB setup cable in cluded in the box.
Related topics •“ Print the wirele ss network test” on page 23 •“ Wireless set up troubleshooti ng” on page 108 Change the HP All-in-One from a USB connection to a network con nection If you first install t he HP All-in-One with a USB con nection, you can later change to a wireless netw ork conne ction.
To prin t the network configura tion page 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button ne xt to the icon on the display un til Print Networ k Configuration Page is highlighted, an d then press the button ne xt to OK .
Network c onfiguration p age definitio ns The network conf iguration page shows the networ k setti ngs for the HP All-in-One. There are settin gs for general informa tion and 802.11 w ireless. This secti on contains the fo llowing topics: • General netw ork settings • Wireless (802.
Wireless (8 02.11) network setti ngs The follow ing table describes t he 802.11 wireless settings shown on the net work configuratio n page. Parame ter Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the H P All-in-One.
Parameter Description NOTE: Check to see if a DNS IP address appears on the ne twork configuration page. If no address is shown, o btain the DNS IP address from your Internet service provider (ISP). Wireless Status Status of the wireless network: • Connected : The HP All-in-One is connected to a wireless LAN and everything is wo rking.
Parame ter Description Authentication type Type of authentication in use: • None : No authentication in use. • Open System (ad hoc and infr astructure): No authentication • Shared Key : WEP key is required. • WPA-PSK (infrastructure only): WPA with Pre-Shared Key.
Parameter Description Total Packets received The number of packets received by the HP All- in-One without error since it has been turned on. The counter clears after the HP All-in -One is tur ned off. Network gl ossary access point A network router that has wireless capability.
IP address A number that uniquely identifies the device on the network. IP addresses are assigned dynamically through DHCP or AutoIP. You can also set u p a static IP address, though this is not recommend ed. MAC address Media Access Control (MAC) address that uniquely identifies the HP All-in- One.
Chapter 5 30 Finish setting up the HP All-in-One Finish setup.
6 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-in-On e, including letter or A4 paper, pho to paper, transparencies, envelopes, an d HP CD/DVD tattoo la bels.
Choose papers for printing and copying You can use di fferent types and si zes of paper in the HP All- in-One. Review the foll owing recommenda tions to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automaticall y detect the paper type and size.
HP Premium In kjet Transparency Film and HP Pr emium Plus Inkjet Tr ansparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkj et Transparency Film make your color present ations vivid and even more impressive. This film is easy to use and handle and dries quickly witho ut smudging.
and business graphi cs for report covers, spec ial presentati ons, brochures, mailers, and calendars. HP Premium Presentation Paper HP Premium Pre sentation Paper gives your presen tation a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tatto os allow you to personalize your CDs and DVDs by printing h igh- quality, lo w-cost CD or DVD labels.
Load paper This section describes th e procedure for loading diffe rent types and sizes of p aper into the HP All-in -One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sen sor can determine whether the paper is Letter, A4, or a smaller size.
3. Insert the stack of paper into the input tray wit h the short edge forward and the print side down. Slide the stack of pape r forw ard until it stops. CAUTION: Make sure that the H P All-in-One is idle and silent when you load paper into t he input tray.
To load 10 x 1 5 cm (4 x 6 inch) photo pape r in the input tray 1. Remove all paper f rom the input tray. 2. Insert the stack of photo pa per into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack o f photo paper forward until it stops.
To load index car ds in the input tray 1. Remove all pa per from the input t ray. 2. Insert the stack of cards, prin t side down, in to the far-right side of the input tray. Slide the stack of cards fo rward until it stops. 3. Slide the paper-w idth guide inward against th e stack of cards until it stops.
Related topics “ Print a group of addresses on labels or envelopes” on page 57 Load other types of paper The follow ing types of paper are desig ned for special projects. Cr eate your project in the HP Photosmart Software or another applicati on, set the paper type and size, and then print.
Related topics •“ Choose papers f or printing and copy ing” on page 32 •“ Set the p aper type fo r printing” on page 43 •“ Print on transparencie s” on page 56 •“ Reverse an imag.
7 Print from your computer The HP All-i n-One can be used with any soft ware application t hat allows printing. You can print a range of p rojects, such as borderl ess images, newsletters, gree ting cards, iron-on transfers, and post ers.
Make the HP All-in-One the default printer You can set the HP All-i n-One as the default printer to use from all softwa re applications. This means t hat the HP All-in-One is automat ically selected in the printer list when you select Print from the File menu in a software appli cation.
the Size list to see if a def ined paper size already exist s for the type of pap er you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
To view the print resolution 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the HP All-in-One is the selected printer. 4. Click the butt on that opens the Properties dialog box.
3. Make sure the HP All -in-One is the selected printer. 4. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Pref erences .
4. Click the butt on that opens the Properties dialog box. Depending on your software applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Select the print sett ings appropriate for your project on each of the tabs in the di alog box.
This section co ntains the following topics: • Create printing sh ortcuts • Delete pri nting shortcuts Related topics •“ Print a borderless i mage” on page 48 •“ Print a photo on photo p.
5. In the Printing Shortcuts list, click the printing shortc ut that you want to delete. 6. Click Delete . The print ing shortcut is removed from t he list. NOTE: Only the shortcu ts that you have created can be deleted. The origi nal HP shortcuts cannot be de leted.
7. In the Size li st, click the size of photo paper load ed in the input tray. If a borderless im age can be printed on the specified si ze, the Borderless printing check box is ena bled. 8. In the Paper Type drop-down list, click More , and then select t he appropriate paper type.
11. If you want to pr int the photo in black and w hite, click the Color tab and select the Print in graysc ale check box. 12. Click OK , and then click Print or OK in the Prin t dialog box. NOTE: Do not leave unu sed photo paper in t he input tray. The pape r might start to curl, which could reduce the quality of your print out.
4. Click the butt on that opens the Properti es dialog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Paper Type drop-down list, click More , and then select t he appropriate paper type.
7. For binding , do one of the followi ng: • For bindi ng on the top like a notebook or calend ar, select the Flip Pages Up check box. This causes the odd and even pages of your d ocument to print oppo site of each other top-to-bott om.
To print a multiple -page document as a booklet 1. Load paper into t he input tray. The paper sh ould be thick enough so that the images do not show through to t he other side. 2. On the F ile menu in your software app lication, click Print . 3. Make sure the HP All -in-One is the selected printer.
13 5 7 9 11 Figure 7-1 Left-edge binding for left-to-right languages 1 3 5 79 1 1 Figure 7-2 Right-edge bindi ng for right-to-left languages Print mul tiple pages o n a single sheet You can print up to 16 pages on a single sheet of paper. To print mult iple pages on a single sheet 1.
8. In the Page o rder list, click an appropriat e page order option. The sample ou tput graphic is numbe red to show how t he pages will be ordered if you select each option.
6. In the Layout O ptions area, select Front to Bac k in the Page Order option. NOTE: If you set your do cument to print on bo th sides of the page , the Front to Back option is not avail able. Your document will automatically p rint in the correct order.
6. In the Paper Type drop-down list, click More , and then select t he appropriate paper type. TIP: If you want to make notat ions on the back of the transparencies an d erase them later with out scratching the original, click t he Advance d tab, and select the Mirror Image check box.
Print a poster You can create a po ster by printing a document on multiple pages. T he HP All-in-One prints do tted lines on some pages t o indicate where to tr im the pages before taping them together. To print a poster 1. Make sure you ha ve paper loaded in the input tray.
To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the F ile menu in your Web browser, click Print . The Print dialog box app ears. 3. Make sure the HP All -in-One is the selected printer. 4. If your Web browser support s it, select the items o n the Web page that you wa nt to include in the printout.
3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print j ob you want to cancel. 5. On the Docu ment menu, click Cancel Pr inting or Canc el , or press the Delete key on your keyboard.
8 Use the photo features The HP All-i n-One is equipped with memory card slots which enable yo u to insert a memory card and b egin printing ph otos from your digital came ra without uploadin g your photos to a comp uter first.
This secti on contains the fo llowing topics: • Print photos • Save photo s to your computer • Edit photos us ing your computer • Share photos wi th friends and relatives Print photos The HP A.
6. Press the Copi es button until the number of copies you wan t to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling th rough the photos on your memory card. When you see a ph oto you want to print, yo u can press the Print button to add tha t photo to the print queu e.
6. Press the Copies butt on until the num ber of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is pri nting, you can continue scrolli ng through the photos on your memory card . When you see a photo you want to print, you can press the Print button to add that photo to the print q ueue.
To print came ra-selected photos using th e DPOF standard 1. Insert your memory card int o the appropriate slot on the HP Al l-in-One. 2. When prompt ed, do one of the foll owing: • Select OK to pri nt all DPOF-tagged photo s. • Select CANCE L to bypass DPOF pri nting.
Before transferring ph otos to your computer, you need to remove the memory card from your digita l camera and insert it i n the appropriate m emory card slot on the HP All-in-One. NOTE: The HP All-in-On e must be connected to a computer th at has the HP Photosmart Sof tware installed on it.
9 Use the scan features Scanning is the proce ss of converting text and pict ures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text do cuments) on the HP All- in-One.
To scan to a compute r 1. Load your original print side down on the right front corner of the gl ass. 2. Ensure that th ere are no memory cards in serted in the memory card slots on the HP All-in-On e. 3. Press Scan . A preview image of t he scan appears on your computer, where you can edit it .
Stop scanning To stop scanni ng ▲ Press Cancel on the control panel. Stop scanning 69 Scan.
Chapter 9 70 Use the scan features Scan.
10 Use the copy features The HP All-in -One allows you to prod uce high-quality col or and black-and -white copies on plain or phot o paper. You can enlarge o r reduce the size of a n original to fit a specific paper size, adju st the copy quality, and make high-quality cop ies of photos, in cluding borderless copies.
3. Press the Copies but ton to increase the numb er of copies. When you reac h the maximum, the setting returns to 1 copy. TIP: Use the software t hat you installed with the HP All-in-One to set the number of copies higher th an supported from the control panel .
This section co ntains the following topics: • Make a borderless copy of a photo • Resize an or iginal to fit onto lett er or A4 paper Make a border less copy of a p hoto For the best qua lity when copying a photo, load photo paper in the input tray.
To resize a document fro m the control pa nel 1. Make sure you ha ve paper loaded in the input tray. 2. Load your original print side down on the right front corner of the gl ass. 3. Press the Size button to select Resize to Fit . 4. Press Start Copy Black or Start Copy Color .
11 Maintain the HP All-in-One The HP All- in-One requires l ittle maintena nce. Sometimes you mi ght want to clean the glass and lid backing to remove surface dust and ensure t hat your copies and scans remain clear. You w ill also need to replace, align, or clean your print cartridges from time to time.
To clean th e glass 1. Turn off the HP All -in-One, unplug the power cord, and raise the lid. 2. Clean the gla ss with a soft cloth or spong e slightly moistened wi th a nonabrasive glass cleaner. CAUTION: Do not use abrasive s, acetone, benzene, or carb on tetrachloride on the glas s, since they can dama ge it.
To print a self-test report 1. Load lette r or A4 unused plain whit e paper into the inpu t tray. 2. Press and hold the Cancel butt on and then press the Start Copy Color bu tton. The HP All-i n-One prints a self-test repor t, which might indicate the source of the printing problem.
• Clean the print ca rtridges • Clean the print cartridge cont acts • Clean the area around the ink nozzles • Remove ink from y our skin and clothing Handle the print cartridges Before you replace or cle an a print cartridge, you should know the part names and how to handle the print cartridges.
NOTE: The HP All-in -One can only detect the ink levels for genuine HP ink. The ink levels in print cartrid ges that are refilled or have been u sed in other devices, might not register accurate ly.
To replace the pr int cartridges 1. Make sure th e HP All-in-One i s on. CAUTION: If the HP All -in-One is off when you open the print cartridg e door to access the print cart ridges, the HP All-in-One wi ll not release the cartrid ges for changing.
7. Remove the new print cartridge from its packagin g and, being careful to touch only the black plast ic, gently remove the plastic tape b y using the pink pull tab.
9. Close the p r int cartridge door. If you instal led a new print cartridge, t he HP All-in-One prints a print cartridge alignm ent page. 10. When prompted, ensure plain white paper is loa ded in the input tray, then press the button next to OK .
One came with a print cartridge protector, you can u se an airtight pl astic container to protect your pri nt cartridge. NOTE: If you use a plasti c container, make sure the ink noz zles on the print cartridge do not touch th e plastic.
Align the prin t cartridg es When a new p rint cartridge is installed, the HP All-in-One alig ns the cartridge. You can also align the prin t cartridges at any time from the soft ware you installed with the HP All - in-One. Aligning the prin t cartrid ges ensures high-quality out put.
Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of th e lines of color or when a color is mud dy after installing a print cartridge for the first time. Do not clean print cartrid ges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.
To clean the p rint cartridge contacts 1. Turn on the HP All-i n-One and open the print cartridg e door. The print carria ge moves to the far right side of the HP Al l-in-One. 2. Wait until the print carriage is idle and sile nt, and then unplug the power cord from the back of the HP All-in-One.
When debris gets on the print cartridges, it can cause ink strea ks and smudges on printed pages. Ink stre aking can be corrected by cleani ng around the ink nozzles as described here.
6. Clean the fa ce and edges around the in k nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean ) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle p late. 7. Hold the pr int cartridge with the HP log o on top, and insert the pr int cartridge back into the slot.
12 Shop for ink supplies For a list of prin t cartridge numbers, see the prin ted documentation t hat came with the HP All-in-O ne. You can also use the software that came with the HP All-in-One to find out the reorder numb er for all the print cartridges.
Chapter 12 90 Shop for ink supplies Shop for ink supplies.
13 Troubleshooting This section co ntains the following topics: • Troubleshoot ing tips • Hardware set up troubleshooting • Software in stallation troublesh ooting • Wireless setup troubleshoo.
• Look at the On but ton located on the top of the HP All-i n-One. If it is not lit, the HP All- in-One i s turned off. M ake sure the powe r cord is firmly co nnected to th e HP All-in- One and plug ged into a power outlet . Press the On button to turn on the HP All-in- One.
• Do not reattach the pr otective tape once it has been removed fr om the print cartridge. Reattaching t he plastic tape might da mage the print cartridge. Place t he print cartridge in the HP All-in-O ne immediately after removin g the plastic tape.
• Do not combine dif ferent paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Store printed p hotos under glass or in a storag e book to prevent bleed ing over time from high hu midity.
2. Gently pul l the paper o ut of the rollers. CAUTION: If the paper tears when you are removi ng it from the rollers, check the rollers and wheels for torn pieces o f paper that m ight be remaining insi de the device. If you do not remove all th e pieces of paper from the HP All-in-One, more paper jams are li kely to occur.
2. Reinsert th e print cartridge by slidin g it forward into the slot. Then push the print cartridge forward until it clicks into the socket. 3. Repeat steps 1 and 2 f or the tri-color print cartridge o n the left side. 4. If the problem persist s , pri nt a self-test report to determi ne if there is a problem with the print cartridges.
To print a self-test report 1. Load lette r or A4 unused plain whit e paper into the inpu t tray. 2. Press and hold the Cancel butt on and then press the Start Copy Color bu tton. The HP All-i n-One prints a self-test repor t, which might indicate the source of the printing problem.
To clean the p rint cartridge contacts 1. Turn on the HP All-i n-One and open the print cartridg e door. The print carria ge moves to the far right side of the HP Al l-in-One. 2. Wait until the print carriage is idle and sile nt, and then unplug the power cord from the back of the HP All-in-One.
To replace the print cartridges 1. Make sure the HP All -in-One is on. CAUTION: If the HP All-in-One is off when you open the prin t cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing.
7. Remove the n ew print cartridge from i ts packaging and, bei ng careful to touch only the black plastic, gent ly remove the plastic tape by using the p ink pull tab.
9. Close the print cartridge door. If you installed a new p rint cartridge, the HP All-i n-One prints a print ca rtridge alignment page. 10. When promp ted, ensure plain white paper is l oaded in the input tray, the n press the button next to OK .
4. Turn off the HP All -in-One, wait on e minute, then restart it. 5. Reinstall th e HP All-in-One software. CAUTION: Do not co nnect the USB cab le to the computer until prompte d by the software installation screen.
Cause: You pressed the On button too quickly. Solution: The HP All-in-O ne might not respond if you pre ss the On bu tton too quickly. Press the On button once. It might take a few minutes for the H P All-in-One to turn on. If you press the On button again during th is time, you might turn the device off.
This secti on contains the fo llowing topics: • When I insert the C D-ROM into my computer’s CD -ROM drive, nothing happe ns • The minimum system checks screen appears • A red X appears on the.
Solution: Check that the HP All-in-One is turned o n, and then try the usb connection again. To retry the usb connection 1. Unplug the H P All-in-One power cord, and the n plug it in again. 2. Verify that the USB cab le and power cord are plugged in. 3.
The registra tion screen does not app ear Cause: The registration screen did not launch automat ically. Solution: You can access th e registration (Sign up now) screen from the Windows taskbar by clicking Start , pointi ng to Programs or All Progr ams , HP , Photosmart C4380 All-in-O ne series , and then clicking Product Regis tration .
4. Disconnec t the HP All-in-One from yo ur computer. 5. Restart your com puter. NOTE: It is importan t that you disconnect the HP All-in-One before resta rting your computer. D o not connect the HP Al l-in-One to your computer until after you have reinst alled the softw are.
Solution: Turn the computer on. Cause: The HP All-in-One is not prop erly connected to the compute r. Solution: Check th e connection from the HP All-in-One to your computer. Verify that the US B cable is securely plugged into the USB port on the back of th e HP All- in-One.
Solution: Access the router's Embed ded Web Server and turn on the Broadcast SSID option. Se e the user guide that cam e with your wireless route r for information on how to ac cess the Embedded Web Server and check the Broadcast SSID sett ing. For more information, see: “ Connect to a n integrated wirele ss WLAN 802.
• If a cordless telephon e, microwave, or other device t hat emits radio signals transm itting at 2.4 GHz is nearby, move it f arther away to reduce radio interference. • If your comp uter or wireless router is near an external wall, move them away from the wall.
If you do not know t he WEP key, see the do cumentation that came with your wireless router for informatio n on how to access the router's Embedde d Web Server. You can find the WEP key by loggi ng onto the router's Embedded Web Server using a computer on the wireless network.
Print quality troubleshooting If you are having problems with print quality, try the solutions in thi s section and observe the fol lowing guidelines: • Replace refill ed or empty cartridges with ge nuine HP print cartridges.
For more informati on on print cartridges, see “ Troubleshoot print cartridges” on page 95 . Cause: The pa per is too close to the print cartridge during pr inting. Solution: If the pape r is to o close to the print cartridge durin g printing, the ink might be smeared.
Use OpenType or TrueType fonts to ensure th at the HP All-in-One is abl e to print smooth font s. When selecting a font, look for the TrueType o r OpenType icon. The printout has a hor izontal band of distortion near the bottom of the p age Cause: Your image has light blue, gra y , or bro wn hues that print near the bot tom of the page .
Solution: Load the paper with the print side down. For example, if yo u are loading glossy photo paper, load the paper with the glossy side down. For more information, see: “ Load ful l-size paper” on page 35 Cause: You are usi ng non-HP ink. Solution: HP recommends th at you use genuine HP print cartridg es.
If there is ink re maining in the print cartridges, bu t you are still noticing a p roblem, print a self-t est report to determin e if there is a probl em with the print cart ridges. If the self-test report shows a problem, clean the print cartri dges.
paper. If you are printing on ot her types of paper, such as labels or tra nsparencies, check that you have selected the correct paper type in the HP Photosmart Software.
Cause: You are printing on the wrong side of the paper. Solution: Loa d paper with the print side down. For example, if you are loading glossy photo paper, load the p aper with the glossy side down. Printouts have vert ical strea ks Cause: The paper type is not suit able for the HP All-in-One .
Print troubleshooting Use this section to solve these printing prob lems: • Envelopes prin t incorrectly • Borderless printing prod uces unexpe cted results • The HP All- in-One is not respond i.
Solution: If t he HP All-in-One is performing a nother task such as copying or scanning, your prin t job will be delayed until the HP All -in-One completes the curre nt task.
If the connect ions are secure, and nothing has prin ted several minutes af ter you sent a print job to the H P All-in-One, check the status o f the HP All-in-One. In t he HP Photosma rt Software, click Status . For more information, see: “ Communicat ion problems over a USB connection” on page 91 Cause: The HP All-in-O ne is turned off.
Solution: Try prin ting another document from the same software applicati on. If this works, then try printing a previousl y saved versi on of the document that is not corrupt. Nothing happens wh en I try to print Cause: The HP All-in-One is turn ed off.
If the connect ions are secure, and nothing has prin ted several minutes af ter you sent a print job to the H P All-in-One, check the status o f the HP All-in-One. In t he HP Photosma rt Software, click Status . For more information, see: “ Communicat ion problems over a USB connection” on page 91 Cause: The H P All-in-One has a paper jam .
Make sure the margin se ttings for the document do not exceed t he printable area of the HP All-i n-One. To check you r margin settings 1. Preview your pr int job before sending it to the HP All-in-On e.
Solution: To check your m argin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the marg ins. The HP All-in-On e uses the margins you have set in your software applicat ion, as long as they a re greater than the minimum margins the HP All-in-One sup ports.
self-test report shows a problem, clean the print cartri dges. If the problem persists, you might need to replace the print cartridges. For more information, see: “ Troubleshoot print cartridges” on page 95 Cause: The document you are printing contai ns an additional bl ank page.
Ink is spraying th e inside of the HP All-in -One when I pr int a photo Cause: The bo rderless print settings require ph oto paper to be lo aded in the input tray. You are us ing the wrong pa per type. Solution: Make sure you load pho to paper in the input tray before you p r int a borderless print job.
If the memory card is not inserted properly, the HP All-i n-One will not respond and the Photo ligh t (near the memory card slots) will not turn on. After the me mory card has been inserted properly, the Photo l ight will blink for a few seconds, and then remain lit.
The photos on the mem ory card do not transfer to my computer Cause: The H P Photosmart Software is not installed. Solution: Install the HP Photosma rt Softwa re that came with the HP All-in-O ne. If it is installe d, restart your comput er. To install the HP Photosmart Softwa re 1.
Memory card is n ot available Cause: If this message appears on your displ ay, it means that another user is accessing the mem ory card over the network. Other users who try to u se the same memory card might see a read/write error message. The me mory card might not appear, as expe cted, in a list of share d ne twork drives.
Solution: Retry your task at a later time. Scan troubleshooting Use this section to solve these scan problem s: • Scan halts • Scan fails • Scan fails because of insu fficient computer memo ry .
NOTE: To check to see whether t he software is running, right-cli ck on the HP Digital Imagi ng Monitor icon in the system tray at the far right of the Windows taskbar. Pick a devi ce in the list, and then click Disp lay Status . Scan fail s because o f insufficie nt computer memory Cause: Too many applicatio ns are running on your computer.
Solution: Turn off autocropping in the softwa re to reta in the page la yout. Scanned image shows dotted lines inste ad of text Cause: If you use the Text image type to scan text t hat you plan to edit, the scanner might not reco gnize color text. The T ext image type scans at 300 x 300 dpi, i n black and whit e.
See the documentat ion that came with Readiris, or whichever OCR software you use, for informati on on how to select the OCR language . The scan feature does not work Cause: The computer is turned off. Solution: Turn the computer on. Cause: The HP All-in-One is not properly co nnected to the computer t hrough a USB cable.
Solution: Load the origina l print side down on the right f ront corner of the gl ass as shown bel ow. Cause: The H P All-in-One might be busy copyin g or printing. Solution: Check the On button . If i t is blinking, the HP All-in-O ne is busy. Cause: The H P All-in-One does not recogni ze the paper type.
Solution: Load th e original print side down on t he right front corner of the glass as shown below. Resize to Fit is not work ing as expected Cause: You are trying to increase the size of an ori ginal that is too small. Solution: Resize to Fit can o nly enlarge the original up to the maximum percentag e allowed by your mo del.
Solution: Load the origina l print side down on the right f ront corner of the gl ass as shown below. To copy a photo, position the photo on the glass so tha t the long edge of the phot o is along the front ed ge of the glass. Cause: Debris might be stuck on the glass or on the back of the documen t lid.
The printout is b lank Cause: The original is pla ced incorrectly on the glass. Solution: Load th e original print side down on t he right front corner of the glass as shown below. Cause: The print cartridges nee d to be cleaned or might be out of in k.
Solution: Use photo pa per to make bord erless copies. Errors If the HP All-in -One has an error, the lights on the device might flash, or an error message might appear on t he display of the HP All-in-One or your computer screen.
Solution: Turn t he HP All-in-One off and open the print cartri dge door to access the prin t carriage area . Remove any objects tha t are blocking the pr int carriage (including any packing materia ls), and then turn the HP All-i n-One on again. Follow th e prompts on the display to continue.
For more information, see: “ Clear paper jam s” on page 94 Cause: The print carriage is bl ocked. Solution: Turn the HP All -in-One off and open the print ca rtridge door to access the print carria ge area. Remove any objects that are blocking the print carria ge (including any packi ng materials), and then turn the HP All-in-One on again.
• Supported file t ypes for the HP All-in-One • File corrupted Error re ading or writing the file Cause: The HP All-in-One softw are could not open or save the file. Solution: Ch eck to see if yo u have the right folder an d file name. Unreadable files.
Solution: Open the fi le in another applicatio n, and save it in a format t hat the HP Phot osmart software recognizes. For more information, see: “ Supported file typ es for the HP All-in-One” on page 143 Invalid fil e name Cause: The fi le name you entered is invalid.
• Card access error • Use only one card at a ti me • Card is inserted incorrectly • Card is not fully in serted • Card is damag ed Cannot crop Cause: The computer does not have enough memory. Solution: Close all unnecessary applications. (This includes applica tions that run in the background, such as screensavers and virus checkers).
For more information, see: “ Communicat ion problems over a USB connection” on page 91 Out of disk space Cause: There i s not enough available mem ory on your computer to perform the task. Solution: Close some ap plications and try the t ask again.
After the me mory card has been inserted properly, the Photo l ight will blink for a few seconds, and then remain lit. Card is not fully ins erted Cause: The card is not fully inserted. Solution: Make su re you fully insert the me mory card into the appropriat e slot on the HP All-i n-One.
• Paper mismatch • Wrong paper widt h Paper up side down Cause: Paper in the i nput tray is up side down. Solution: Load paper in the input tray print side do wn. Paper o rientation e rror Cause: Paper in the in put tray is in la ndscape orientation .
Paper jam, m isfeed or blocked carr iage Cause: Pape r has jammed the HP All-in -One. Solution: Cl ear the jam. For more information, see: “ Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn t he HP All-in-One off and open the print cartri dge door to access the prin t carriage area .
Power and connection messages The followin g is a list of power- and connection -related error messages: • HP All-in -One not found • Communicat ion test failed • Improper shutdo wn • Two-way communication lost HP All-in-One not found Cause: This erro r applies only to USB-connected devices.
Solution: If t he HP All-in-One is not prop erly connected to the compute r, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All- in-One and the computer, as sho wn below.
Solution: If the HP All-in-One is not properly connect ed to the compute r, communicat ion errors can occu r. Make sure the USB cable is sec urely connected to the HP All-in-On e and the computer, as show n below.
Solution: If you have colored paper load ed in the input tray when you align the print cartridges, the alignment fail s. Load unused plain white l etter or A4 paper int o the input tr ay, and then try the alignme nt again. If the alignm ent fails again, yo u might have a defe ctive sensor or print cartrid ge.
Solution: To find support and warranty i nformation, go to the HP Web site a t www.hp.com/support . If pr ompted, choose your country/region, a nd then click Contact HP for information on calling f or technical support. Cause: You inst alled new print cartri dges which might ne ed alignment.
covering the in k nozzles, carefully remove the tape from the print cartridges. Do not touch the in k nozzles or the co pper-colored contacts. 1 Copper-colored con tacts 2 Plastic tape with pink pull .
Solution: One or both of the print cartridges is missing. Remove and re insert the print cartridges and verify t hat they are fully inserted and locked i n place. If the problem persists, clea n the contacts of the pr int cartridges. For more informati on on print cartridges, see “ Troubleshoot print cartridges” on page 95 .
Solution: To fi nd support and warranty inf ormation, go to the HP Web site at www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for information on calling for technical support. Print car tridge is no t compatible Cause: The indicated print cartridge(s) are not compatibl e with the HP All-in-One .
For more information, see: •“ Replace the print cartridges” on pag e 79 •“ Troubleshoot print cartridges” on page 95 Errors 157 Troubleshoot ing.
Chapter 13 158 Troubleshooting Troubles hooting.
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty inform ation.
• V a luable HP All-in-One and troubleshooting information for common problems • P roactive device updates, support alerts, and HP newsgrams that are available wh en you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and languag e.
Phone support period One year of ph one support is available in North America, Asia Pacific, and L atin America (including Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa , go to www.hp.com/support . Stan dard phone company charge s apply.
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see “ Pack the HP All-in-One” on page 163 . Call HP Korea customer support Chapter 14 162 HP warranty an.
Prepare the HP All-in-One for shipment If after contacting HP Support or returnin g to the point of purchase you are req uested to send the HP All-in-One in for service, make sure you remove and keep .
If you do not have the original packaging materials, please use other a dequate packaging materials. Shipping damage c aused by imp roper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping l abel on the outside of the bo x.
15 Technical information The technical specifications and international r egula tory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One .
This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy consumption • Disposa.
Disposal of Wast e Equip ment by Users in Private Househ olds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicat es that this product must not be disposed of w ith your other household wa ste.
This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Not.
Notice to use rs in Korea VCCI (Class B) compl iance statement for users in Ja pan Notice to users in Ja pan about power cord Geräusch emission Geräusc hemission LpA < 7 0 dB am A rbeitsplatz im Nor malbetrieb nac h DIN 45 6 3 5 T .
Wireless: No tice to users in Brazil A viso aos usuários no Brasil Es te equipamento oper a em caráter secundár io , isto é, não tem dir eito à pr oteção contr a interferênc ia pr ejudi ci al, mesmo de est ações do mesmo tipo , e não pode causar interferênc ia a sis temas operando em caráter pr imári o.
European Union Regul atory Notice European Union Regula tory Notice Pr oducts bearing the CE mar king comply w ith the follo wing E U Dir ectiv es: • Lo w V oltage Dir ecti ve 7 3/2 3/EEC • EMC Direc tiv e 2004/1 08/EC CE compliance o f this product is v alid only if po wer ed with the cor rect CE -marked A C adapter pr ov ided b y HP .
Declaration of conformity (European Economic Area) The Declaration of Conformity in this documen t complies with ISO/IEC 1 7050-1 and EN 17050-1. It identifies the product, manufacturer’s name and addr ess, a nd applicable spec ifications recognized in the European community.
Index Symbols/Numerics 10 x 15 cm photo paper load 36 specifications 165 2 pages on 1, print 54 4 pages on 1, print 54 4 x 6 inch (10 x 15 cm) borderless photos print 48 4 x 6 inch photo paper, load 36 802.
documents edit scanned 68 scan 67 double-sided prints 51, 52 DPOF file 64 E edit photos 65 edit scanned images 68 Embedded Web Server password settings 24 encryption settings 27 WEP key 20 envelopes l.
missing information from copy 135 text from scan 133 N network connection type 24 interface card 17 name 26 restore settings 23 security 20 stat us 24 upgrade 22 network configuration page 24 normal c.
printer sharing Mac 16 Windows 16 Printing Shortcuts tab 46 problems copy 134 error messages 139 print 119 scan 131 Q quality print 44 quality, copy 72 R radio, turn off 23 Readme file 101 recycle ink.
error messages 139 filename appears as gibberish 130 memory card 127 others on network can access my memory card 130 print 119 scan 131 two-sided prints 51, 52 U uninstall software 106 upgrade to netw.
178 Index.
An important point after buying a device HP PHOTOSMART C4380 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP PHOTOSMART C4380 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP PHOTOSMART C4380 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP PHOTOSMART C4380 you will learn all the available features of the product, as well as information on its operation. The information that you get HP PHOTOSMART C4380 will certainly help you make a decision on the purchase.
If you already are a holder of HP PHOTOSMART C4380, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP PHOTOSMART C4380.
However, one of the most important roles played by the user manual is to help in solving problems with HP PHOTOSMART C4380. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP PHOTOSMART C4380 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
