Instruction/ maintenance manual of the product OFFICEJET J4500 HP
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HP Officejet J4500/J4660/J4680 All- in-One series User Guide.
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
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Contents 1 Get started Find other resources for the product ..................... ......................................... ...........................8 Understand the device parts .................. ........... ............................... .......
4 Scan Scan an original ............................ ............................... ............................ ....................... ........35 Scan an original (direct connection) ......... .......................................................
Change fax settings ...................... ........................... ........................ .......................... ........ .... .55 Configure the fax header ............ ............... ............. .................. ............. .........
Configure the device (Windows) ................... ........................ ......................... ...................... ...93 Install the software before connecting the device (recommended) .... ............. .......... ........93 Connect the device before installing the software .
Poor print quality and unexpected printouts ............................... .......................................... .123 Common poor quality printout problems .......... .............. ............... ................. .............. ...124 Meaningless characters print .
Obtain HP telephone support ........ ........... .......... ............. ........... ........... .......... .............. .......158 Before you call ........................... ........................ ........................... ...................
Declaration of conformity .. .................. ................... ... ..................... ......................... ............. .179 J4500 ..................... .................................... ......................................... .....
1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Understand the device parts NOTE: If you are using the device with a computer running Windows 2000, Windows XP Starter Edition, or Windows XP x64, some features might not be available.
Resource Description Location ◦ Serial number ◦ Firmware version number • Number of pages printed from the trays and accessories • Ink levels • Ink cartridge health status HP Web sites Provide the latest printer software, and product and support information.
Front view 1 Device control panel 2 Main tray 3 Front access door 4 Scanner glass 5 Automatic document feeder Printing supplies area 1 Front access door 2 Ink cartridges Chapter 1 10 Get started.
Back view 1 Rear universal serial bus (USB) port 2 Power input 3 1-LINE (fax) 4 2-EXT (phone) Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Keypad : Enters values.
Label Name and Description 7 Setup : Presents the Setup menu for generating reports and other maintenance settings, and for accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen. 8 Start : Initiates a copy, fax, or scan job.
Device control panel buttons and lights Label Name and Description 1 Keypad : Enters values. 2 A ttenti on light : Indicates an error condition. 3 Back button : Reverts back to its previous setting or upper level menu. 4 Left arrow button : Navigates forward through settings in the menus.
Label Name and Description NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times.
Description Recommended number of connected computers for best performance Supported software features Setup instructions 802.11 wireless (HP Officejet J4680 only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan.
2 Use the device This section contains the following topics: • Use device control panel menus • Device control-panel message types • Change device settings • Use the HP Solution Center (Window.
Warning messages Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is Low On Ink . Error messages Error messages communicate that some action must be performed, such as adding media or clearing a media jam.
To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon.
NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times.
Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size document by placing it in the document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos.
Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.h p .c om for more information about HP media.
Transparencies • Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device. • Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the main tray.
Media size Main tray Borderless hagaki (100 x 148 mm) Borderless (10 x 15 cm, tab) Borderless (4 x 6 inches, tab) Borderless (4 x 6 inches, tab) Borderless (10 x 20 cm, tab) Borderless (4 x 8 inches, .
Media size Main tray C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Type Weight Cap.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter U.S. Legal A4 U.S. Executive U.S. Statement B5 A5 Cards Custom-sized media Photo media 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) Envelopes 3.
2. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing.
3. Verify that the correct printer is selected. 4. Select the media size. 5. To set a custom media size: a . Click Manage Custom Sizes in the Paper Size pull-down menu. b . Click New and type a name for the size in the Paper Size Name box. c . In the Width and Height boxes, type the dimensions and set the margins, if desired.
9. If you are printing photos, select Best from the Print Quality drop-down list. Alternatively, select Maximum dpi , which provides up to 4800 x 1200 optimized dpi* for optimum print quality. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi.
Set up fax numbers as speed-dial entries or groups You can store fax numbers or groups of fax numbers as speed-dial entries. For information about printing a list of the speed-dial entries that are set up, see Print and view a list of speed-dial entries .
◦ To delete an entry from a group: Select Group Speed Dial , select the group speed-dial entry that you want to change, and then press OK . Use the arrow keys to highlight a speed-dial entry, and then press OK to select it. Repeat this step to remove additional speed-dial entries from this group.
3 Print This section contains the following topics: • Change print settings • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver.
Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup . 2. Verify that the correct printer is selected. 3. Change the settings that you want (such as paper size), and then click OK . 4. On the File menu, click Print to open the print driver.
4 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.
To scan from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software . 2. See the onscreen Help for further instructions. To scan from the device control panel (direct connect) 1.
NOTE: To edit a scanned image, OCR software must be installed on your computer. • Edit a scanned photo or graphic • Edit a scanned document using optical character recognition (OCR) software Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Photosmart Software.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running.
NOTE: If you are using a computer running Windows, the product makes one copy and launches the HP Copy software so you can make additional copies. If you are using a Macintosh computer, refer to your computer for a preview of your copy. If necessary, edit the preview image, then click Accept and print your copies.
6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers.
NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing.
3. Dial the number by using the keypad on the phone that is connected to the device. NOTE: Do not use the keypad on the control panel of the device when manually sending a fax. You must use the keypad on your phone to dial the recipient's number.
Send a fax using monitor dialing Monitor dialing allows you to dial a number from the device control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the device.
5. Press the right arrow until Scan & Fax appears, and then press OK . 6. Press Start . The device scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours.
Send a fax to multiple recipients from the device control panel You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Change the fax resolution and Lighter / Darker settings You can change the Resolution and Lighter / Darker settings for documents that you are faxing. NOTE: These settings do not affect copy settings. Copy quality and lightness/ darkness are set independentl y from fax resolution and lightness/darkness.
5. Press the right arrow to select a resolution setting, and then press OK . 6. Press Start . If the device detects an original loaded in the automatic document feeder, it sends the document to the number you entered. Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original.
Turn ECM off only if it increases phone charges substantially, and you can accept poorer quality in exchange for reduced charges. Before turning the ECM setting off, consider the following. If you turn ECM off • The quality and transmission speed of faxes you send and receive are affected.
You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the main tray.
NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes.
NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax.
Set the paper size for received faxes You can select the paper size for received faxes. The paper size you select should match what is loaded in your main tray.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company. • Add numbers to the junk fax list • Remove numbers from the junk fax list Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list.
eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get a notification with a link to the folder where the fax is saved. The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.
Modify Fax to PC settings You can update the Fax to PC settings from your computer at any time from the Fax settings page in the Solution Center. You can turn off Fax to PC and disable printing faxes from the device control panel. To modify Fax to PC settings from the device control panel 1.
with the device. You can also set up the fax header from the device control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1. Press Setup . 2. Press the right arrow to select Fax Settings , and then press OK .
monitors the line. If the device detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message. To set the number of rings before answering via the device control panel 1. Press Setup . 2. Press the right arrow to select Fax Settings , and then press OK .
To set the fax error-correction mode 1. Press Setup . 2. Press the right arrow to select Fax Settings , and then press OK . 3. Press the right arrow to select Error Correction , and then press OK . 4. Press the right arrow to select On or Off , and then press OK .
• Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium or Slow . The following table provides the available fax speed settings.
Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive . The default fax confirmation setting is Off .
Print and view the fax log The logs list faxes that have been sent from the device control panel and all faxes that have been received. You can print a log of faxes that have been received and sent by the device.
7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Use this tool... to obtain the following information... Cartridge Details button to view information about replacement ink cartridges.* HP Printer Utility (Mac OS) Ink cartridge information: Open the Information and Support panel and click Supplies Status .
Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . • Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox .
Embedded Web server (HP Officejet J4680 only) When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage it from your computer. NOTE: For a list of system requirements for the embedded Web server, see Embedded Web server specifications .
Pages/buttons Contents Bluetooth page Shows the Bluetooth settings that have been configured for the device and gives you the ability to change these settings. Support and Order Supplies buttons Support provides a number of support services. Order Supplies connects you to online ordering of supplies.
Understand the self-test report Use the self-test report to: • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. If you need to call HP, it is often useful to print the self-test report before calling.
Set up faxing for the device After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup.
Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Make sure to read and answer the following questions in the order they are presented. 1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.) If you answered Yes, proceed directly to Case B: Set up the device with DSL .
Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the device, you are ready to choose the best setup case for your home or office.
Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems (You answered Yes to questions 4 and 5 only.) Voice calls and answering machine (You answered Yes to questions 4 and 6 only.
To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1- LINE on the back of the device.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the device as described in this section.
3. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically , it answers all incoming calls and receives faxes.
To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
3 Computer with modem To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. 4 Computer 5 Computer DSL/ADSL modem NOTE: You will need to purchase a parallel splitter.
NOTE: Since your computer modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer modem to send an e-mail or access the Internet.
4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls.
To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.
NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously. For example, you cannot use the HP device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the HP device.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The device monitors the call during this time, "listening" for fax tones.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.
5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Belguim (French) www.hp .be/ fr/f axco nfi g Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Configure the device (Windows) NOTE: Microsoft Internet Explorer 6.
NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network .
To share the device 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . 2. Right-click the device icon, click Properties , and then click the Sharing tab.
For more information about USB device sharing, see the support information on the Apple Web site ( www. apple.c om ) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer.
NOTE: If you encounter problems, see Solve wireless problems (HP Officejet J4680 only) . To use the device with any wireless connection, you must run the installation program at least once from the Starter CD and create a wireless connection. Make sure the device is not connected to the network using a network cable.
◦ Be on the same subnet and same channel ◦ Have the same 802.11 security settings • Infrastructure (recommended): On an infrastructure network, the device is set to infrastructure communication mode and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP.
To set up wireless communication using the installer (Window s) For this method, you will need to have a network set up and running. 1. Set up the device hardware (see the Wireless getting started guide). 2. Remove the protective cover from the device's network port.
8. On the Connection Type screen, select the wireless network option, and then click Done . 9. Follow the onscreen instructions to install the printer driver. To turn off wireless communication • Device control panel: Press Setup , then select Wireless , then select Wireless ON/OFF , and then select either On or Off .
To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP.
There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software.
To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not available in the Windows Start menu. 1. Insert the device Starter CD into your computer's CD-ROM drive, and then start the Setup program. 2. Disconnect the device from your computer.
8 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Clean the device • General troubleshooting tips and resources • Solve printing problems •.
Handle the ink cartridges Before you replace or clean a ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top.
available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. To order ink cartridges for the device, go to w ww .hpshopping.com . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
If you are replacing the black, photo, or gray photo ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you out of its slot.
7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot.
To align the ink cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK . NOTE: If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail.
3. Click the Device Services tab. 4. Click Align the Ink Cartridges . The HP All-in-One prints an ink cartridge alignment sheet. 5. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK .
4. Click Clean the Ink Cartridges . 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done . If copy or print quality still seems poor after you clean the ink cartridges, try cleaning the ink cartridge contacts before replacing the affected ink cartridge.
7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place.
To insert an ink cartridge into the ink cartridge protector ▲ Place the ink cartridge into the ink cartridge protector at a slight angle and snap it securely into place.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.
If you have lines or dust appearing on scanned documents or faxes, clean the mylar strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below.
To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CA UTI ON: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it.
• The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information.
The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.
Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray.
Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device.
Common poor quality printout problems Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges . HP cannot guarantee the quality of non-HP ink cartridges.
Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Align the ink cartridges Align the ink cartridges. For more information, see Align the ink cartridges .
Clean the ink cartridge The ink cartridges may need to be cleaned. For more information, see, Clean the ink cartridges . Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts.
Printout shows bleeding colors Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges . HP cannot guarantee the quality of non-HP ink cartridges.
Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media . Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.
Scan takes too long • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.
◦ The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. ◦ Colored backgrounds can cause images in the foreground to blend too much.
The scanned image shows blots, lines, vertical white stripes, or other defects ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See Clean the device for cleaning instructions. ◦ The defects might be on the original and not a result of the scanning process.
Solve copy problems If the following topics do not help, see Support and w arranty for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Si.
installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.
Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information. • Unwanted lines The scanner glass, lid backing, or frame might need cleaning.
Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the device.
The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Try to send or receive a test fax.
The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack.
The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
connected to the device) or other equipment are not in use or off the hook. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.
which can be a standard phone cord that you might already have in your home or office. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.
The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: .
• If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail .
• If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine .
The computer cannot receive faxes (Fax to PC) Cause: the HP Digital Imaging Monitor is turned off. Solution: Check the taskbar and ensure that the HP Digital Imaging Monitor is turned on at all times. Cause: The computer selected to receive faxes is turned off.
Check the wireless communication settings • Make sure the computer’s wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network).
device access to the network. If the WAP filters MAC addresses, then the device’s MAC address must be added to the WAP’s list of accepted MAC addresses. • Print the wireless configuration page. For more information, see Print wireless configuration settings .
Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Check the device to ensure the following • Power light is on and not blinking.
Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur.
Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 157.
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. Visit the HP online support Web site at www.
Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the services and warranty area for information about the extended service plans.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the fo.
3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor a.
Product features and capacities Feature Capacity Connectivity • USB 2.0-compliant high speed device • Wireless: 802.11b and 802.11g (HP Officejet J4680 only) Ink cartridges Black and tri-color ink cartridge Supply yields Visit www.hp .com /pag eyiel d/ for more information on estimated ink cartridge yields.
Minimum requirements • Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 200 MB free hard disk space • Windows XP (32-bit): Intel Pentium II or Celeron processor, 512.
• Microsoft Windows 2003 Small Business Server Terminal Services • Novell Netware 6, 6.5, Open Enterprise Server 6.5 Compatible network protocols TCP/IP Network management Embedded Web server Feat.
• 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory.
Sound power LwAd 7.0 (BA) Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) 169.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Kor.
FCC statement FCC sta tement The Unit ed States F eder al Communicati ons Commissi on (in 4 7 CFR 1 5 . 1 05) ha s specif ied that the follo w ing notice be brough t to the at ten tion of user s of this produc t.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 6 3 5 T .
Notice to users of the U.S. telephone network: FCC requirements Notice to users of t he U.S. telephone n etwor k: FC C requirements This eq uipment complies w ith FCC rule s, P art 6 8. On this equipment is a label that contains, among other inf ormation , the FCC R egistrati on Number and Ringer E quiv alent Number (REN) for this eq uipment.
Notice to users of the Canadian telephone network Note à l’at tention des utilis ateurs du réseau téléphoniq ue canadi en/Notice to users of the C anadi an telephone net w ork Cet appar eil es t conforme au x spéc ificati ons techni ques des équipements ter minaux d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in t he European Economic Area This pr oduct is desi gned to be connected to the analog S wit ched T elecommunicati on Networ ks (PS TN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions.
Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users i.
Notice to users in Taiwan Regulatory information for wireless products 177.
European Union regulatory notice European Union Regula tory Notice Pr oducts bearing the CE mar king comply w ith the follo wing E U Direc tiv es: • Lo w V oltage Direc tiv e 2006/95/E C • EMC Dir ectiv e 2004/1 08/E C CE compliance o f this product is v alid only if po w ered w ith the corr ect CE-mar ked A C adapter pr ov ided b y HP .
Regulatory model number For regulatory identification purposes, your product is assigned Regulatory Model Numbers. The Regulatory Model Numbers for your product are SDGOB-0831, SDGOB-0832, and SDGOB-0833. This regulatory number should not be confused with the marketing name (HP Officejet J4500/J4660/J4680 All-in-One series) or product number.
J4500 DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SDGOB-0831-rel.1.0 Supplier’s Address: 16399 West Bernardo Drive San Dieg.
J4660 DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SDGOB-0832-rel.1.0 Supplier’s Address: 16399 West Bernardo Drive San Dieg.
J4680 DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SDGOB-0833-rel.2.0 Supplier’s Address: 16399 West Bernardo Drive San Dieg.
Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active.
Index Symbols/Numerics (ADF) automatic document feeder clean 116 feeding problems, troubleshoot 116 A accessibility 3 accessories self-test report 68 warranty 157 acoustic emissions 168 ADF (automatic.
D dark images, troubleshoot scans 132 darken faxes 47 Declaration of Conformity (DOC) 179 default settings device control panel 17 driver 33 fax 47 print 33 deleting faxes from memory 50 device contro.
receive, troubleshoot 142, 144 redial options 58 reduction 52 reports 60 reprint 50 resolution 46 rings to answer 56 schedule 44 send 40 send to multiple recipients 45 send, troubleshoot 142, 144, 146.
clean ink cartridges 110 replace ink cartridges 105 manual faxing receive 48 send 41, 43 margins setting, specifications 26 media ADF capacity 21 borderless printing 29 clear jams 152 HP, order 155 lo.
print driver settings 33 version 158 warranty 157 print quality troubleshoot 123 print-carriage access door, locating 10 printer driver settings 33 version 158 warranty 157 processor specifications 16.
sharing 14 sharing device Mac OS 95 Windows 94 shipping the device 161 size scans, troubleshoot 132 troubleshoot copy 134 skew, troubleshoot copy 135 print 128 scan 131 slow print, troubleshoot 121 so.
nothing prints 121 paper-feed problems 127 power 120 print 120 print quality 123 receive faxes 142, 144 scan 129 scan quality 131 self-test report 68 send faxes 142, 144, 146 skewed copies 135 skewed .
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P odręcznik użytk o w nik a © 2008 He wlett -P ack ard De velopment Co mpany , L.P . www .hp.com/support.
An important point after buying a device HP OFFICEJET J4500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP OFFICEJET J4500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP OFFICEJET J4500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP OFFICEJET J4500 you will learn all the available features of the product, as well as information on its operation. The information that you get HP OFFICEJET J4500 will certainly help you make a decision on the purchase.
If you already are a holder of HP OFFICEJET J4500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP OFFICEJET J4500.
However, one of the most important roles played by the user manual is to help in solving problems with HP OFFICEJET J4500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP OFFICEJET J4500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
