Instruction/ maintenance manual of the product Officejet E709 HP
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E7 09 Us er Gui de OFFICEJE T 65 0 0.
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HP Officejet 6500 (E709) All-in-One Series User Guide.
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L .P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
Contents 1 Get started Find other resources for the product ...................... .............................. .......................... .........11 Finding the device model number............................. ............................ ........
Print on both sides (duplexing)............................................................. ................ ................... .41 Guidelines for printing on both sides of a page................................... ........................... ....41 Perform duplexing.
Receive a fax............. .... ............................ .... .......................... ...... .......................... ...... . ..........61 Receive a fax manually............................................. ..................................
Set the copy paper size..................................... ...................................................... .......... ... ....86 Set the copy paper type............... ........................ ..................... ... ..................... .
Set up faxing for the device .................................... ............... ............................................... .104 Set up faxing (parallel phone systems)........................... ................... ..................... ........
9 Maintain and troubles hoot Work with ink cartridges....... ............... .... ... ............... .... ............... ... ............... .... ............... ... ...143 Information on ink cartri dges and the printhead................ ...........
Print quality troubleshooting.................................................................................................. .179 Wrong, inaccurate, or bleeding colors..............................................................................179 Ink is not filling the text or graphics completely.
Troubleshoot installation issues.................................................. ......................................... ..22 5 Hardware installation suggestions......... ........................ ..................... ........................ ....
B Support and w ar ran ty Obtain electronic support.... ..... ........ ... ........ ..... ........ ..... ........ ... ........ ........ ..... ........ ... ........ ..... ..244 Warranty...... .............................................. .............
Regulatory information for wireless products (some models only).................... .................. ...267 Exposure to radio frequency radiation............ ................................................... ...............268 Notice to users in Brazil.
1 Get started This guide provide s details about how to use the devi c e a nd to resolve problems. • Find other resources for the product • Finding the devi ce model numb er • Accessibility • .
Resource Description Locat ion software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows) . HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site.
Accessibility The device provid es a number of feature s tha t ma ke it accessible for pe ople with disabilitie s. Visual The device software is accessible for users with visual impairments or lo w vision through the use of your operat ing system's accessibility opti ons and features.
Front view 1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing Printing supp lie.
1 Print-carriage access door 2 Ink cartridges 3 Printhead Back view 1 Rear universal serial bus (USB) port 2 Ethernet port 3 Power in put 4 1-Line (fax), 2-EXT (phone) 5 Rear access panel 6 Duplexer (.
Label Name and Description 1 Scan : Presents the menu for selectin g a scan destination. 2 Photo : Presents the menu for selecting photo options (some mode ls only). 3 NOTE: The button name and fun ctionality depends on the country/regio n in which the device is sold.
Label Name and Description 20 OK : Selects a menu or a setting on the display. 21 Left arrow : Decreases values on the display. The left arrow will also delete a characters you enter on the display.
Description Recom me nded n umber of connected computers for best performance Supported software features Setup instructions 802.11 wireless (some models only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan.
2 Use the device NOTE: If you are using HP Officejet 6500 E709a/ E709d, you ca nnot scan and print at the same time . The device must finish on e jo b before it can begi n another.
ƕ Selecting the paper size ƕ Selecting the paper type NOTE: Listing will not present without mem ory card insert ed. • Copy: Menu options include: ƕ Selecting copy quantities ƕ Reducing/enl argi.
Error messages Error messages comm un icat e that some action m ust be performed, su ch as adding media or clearing a media ja m. These messages are usually accompanied by a blinking red Attenti on light. Take the ap prop riate action to con t i nue printing.
To change settings from the HP Device Manager (Mac OS X) 1. Click the HP Devi ce Manager icon in the Dock. NOTE: If the icon does not appear in the Do ck, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and th en clic k the HP Device Manager entry.
the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the fo ll owin g: • On the Windows desktop, double-click the HP Pho to smart Software icon.
installed. The HP Solution Cente r, is auto matically inst alled. F or more informa tion abo ut HP Solution Center, see Use the HP Solution Center (Windows) .
NOTE: Many of the special features will not work correctly if the glass a nd lid backing are not clean. For more information, see Clean t he device . NOTE: To make a copy using an HP Officeje t 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, t he computer must be turned on and you mu st be logged on.
NOTE: To make a copy using an HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connect ed t o a computer, t he computer must be turned on and you mu st be logged on.
Select print media The device is designed to work well with most types of office media. It is best to t est a variety of print m edia types before buyi ng large quantitie s. Use HP media fo r op ti mum print quality. Visit the HP Web site at www.hp.com for more information about HP medi a.
smearing, bolder blacks and vivid colors . It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Pap er These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.
images when you use this paper with any inkj et printer. Available i n semi-gloss fi nish in 8.5 x 11 inch, A4 , 4 x 6 inch and 10 x 1 5 cm . It is aci d-f ree for longe r la st ing d ocum ent s.
Transpare ncies • Insert tran spare ncie s with the rough si de down and the adhesive strip poin ting towards th e back of the dev ice. • Use the Normal mode to print transparencies. This mode provides lo nger drying ti me and ensure s that the ink dries co mpletely before th e n ex t pa ge is d elivered to the output tray.
Media size Input tray Duplexer (some models) ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 2 10 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Cabinet size (120 x 165 mm; 4.
Media size Input tray Duplexer (some models ) ADF Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inche s) * * Photo media Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inche s) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.
Media size Input tray Duplexer (some models) ADF 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm lon g (3 to 8.5 inches w ide and 4 to 30 inch es long) Custom-sized media (ADF) between 127 to 216 mm wide an d 241 to 305 mm long (5 to 8.
Tray Type Weight Capacit y Duplexer (available on so me models) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plain paper (text printing) A.
Load media This section provides instructions for loading media into the devic e. To load Tray 1 (main tray) 1. Lift the o utput tray. 2. Insert the media print-side dow n along the righ t of the tray. Make sure the stack o f media align s wi th the right and back ed ges of the t ray, and does not e x ce ed the line marking in the tray.
4. Pull out the exte nsion on the output tra y. Print on special and custom-sized media To print on special or cu stom-sized media (Windows) 1. Load the appropriat e media. For more inf ormation, see Load med ia . 2. With a document open, click Print on the File menu, and th en click Setup , Propertie s , or Prefer ences .
To print on special or custom-sized media (M ac OS X) 1. Load the appropri at e media. For more informatio n, see Load medi a . 2. On the F ile menu, click Page Setup . 3. From the drop-down list, select the HP device. 4. Select the medi a size. 5. To set a custom media size: a .
To print a border less document (M ac OS X) 1. Load the appropriat e media. For more inf ormation, see Load med ia . 2. Open th e file that you wan t to prin t. 3. Click File , and then click Page Setup . 4. From the d rop-d ow n list, select the H P devi ce .
You can print on both side s of a sheet of paper automatica lly when the optional automatic two-side d pri nting accessory (du ple xer) is installed. Fo r in formation o n u s ing t he duplexer, see Print on bot h sides (duplexing ) . To install the duple xer 1.
3P r i n t This sectio n c ontains the f ol lowing topics: • Change pri nt settings • Print on both sides (duplexing) • Print a Web page • Cancel a print job Change print settings You can change print settings (su ch as paper size or type) from an application or the printer driver.
Change se ttings (Mac OS X) To change the settin gs 1. On the F ile menu, click Page Setup . 2. Change the sett ings that you want (such as pape r size), and then click OK . 3. On the F ile menu, click Print to op en the print driver. 4. Change the settings that you want (such as media type ), and then click OK or Print .
To print automatically on both si de s of a page (Windows) 1. Load the appropriate media. For mor e information, see Guidelines for print ing on both sides of a page and Load media . 2. Make sure the duple xer is properly installed . Fo r mo re i nformation, see Install the duplexer .
TIP: To print Web pages correctly, you might need to set your print orient ation to Landscape . Cancel a print job You can cancel a prin t jo b using one of the fo llo wing methods. Device control panel: Press ( Cancel button ). Th is cle ars th e job that the device is currently pro cessing.
4 Scan You can scan origin als a nd se nd them to a varie ty of destinations, such as a fo lder on the network or on a specific computer. Yo u can use the device control panel, t he HP software, and T WAIN-compliant or WIA-compl iant p r ogra ms o n a com puter.
Scan an original to a computer You can send a scan to a compu ter connected directly to t he device or a computer on the network. Yo u can also send a scan to a progra m in stalled on a compute r . To send a scan to a computer from the HP Solution Center 1.
Scan from a TWAIN-compliant or a WIA-compliant program The device is TWAIN-co mplaint and WIA-complia nt and works with programs t hat support TWAIN-compliant and WIA-compliant scanning devices.
For more informa tio n, see the onscreen help t hat came with the scanni ng software. Edit a scanned doc ument using optical character re cognition (OCR) software You can use OCR software to imp ort scan ne d te xt in to your preferred word-processi ng program for editing.
5 Work with memory devices The device comes with a memory card reader that can read several types of d igital camera memory ca rds. You can print an index shee t, which shows thumbnail views of photos that are stored on a memory card.
1 Memory Stick, Memory Stick Duo, and Memory Stick Pro 2 xD Secure Digital, Secure MMC. Reduced-Size MultiMediaCard RS - MMCmobile, miniSD, (all requir e adapters that must be purchased separately) To insert a memory card 1. Turn the memory card so that t he label faces up, and the co ntacts are facing the device.
To print camera-selected phot os using the DPOF stan dard 1. Insert your memory card into the appropriate slot on the device. 2. When prompte d, do one of the fol lowing: •P r e s s OK to print al l DPOF-tagged photos. The device p rints all DPOF-ta gged photos.
To print a n index sheet 1. Insert a memory card into the appropriate slot on the device. 2. Press the Photo button. 3. Press the right arrow key repeatedly to select Index Sheet . 4. Press OK . Save photos to your computer After you take phot os wit h you r digit al ca mera, you can print them imm ed iat el y o r save them to your computer.
To turn on Red Eye Removal 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, press the Photo bu tt on repeatedly until t he Red Eye Remov a l is displayed .
6F a x You can use the device to send and rece ive faxes, including color faxes. You can schedule faxes to be se nt at a later time and set up spe ed-dials to send faxes q uickly and easily to frequently used numbers.
• Change the fax resolution an d Lighter / Da rker settings • Send a fax in Error Correction Mode Send a basic fax You can easily send a sing le - or multiple-page black-and-wh it e fax by using the device control pane l.
you can send the fax directly to t he fax machine when you hear t he f ax tones from the receiving fax machine. To send a fax manually from a phone 1. Load your orig ina ls. For additio nal information, see Load originals . 2. Dial the numb er by usi ng t he keypad on the phon e th at is connected to the d evice.
3. When you he ar th e d ial tone, enter th e nu mbe r by using the keypad on the device control p an el. 4. Follow any prompts that might occur. TIP: If you are using a calling card to se nd a fax an.
To schedule a fax fr om the d evice control panel 1. Load your orig ina ls. For additio nal information, see Load originals . 2. In the Fax area, press Fax repeatedl y until How to Fax appears. 3. Press until Send Fax Later appears, and then press OK .
Send a fax to multiple recipients from the device co ntro l panel You can send a fax to m ultiple recipien ts at once by grouping individu al speed dial ent ries into group spe ed dial entries. To send a fax to multiple recip ients using gr oup speed dial 1.
HP recommends that you use only color originals for color faxi ng. To send a color orig ina l fax from the device control panel 1. Load your orig ina ls. For additio nal information, see Load originals . 2. In the Fax area, press Fax . The Enter Number prom pt appears.
The followi ng resolution sett ings are availab le for sending f axe s: Fin e , Very Fi ne , Photo , and Standard . The def ault setting is Fine . • Fine : provides high-quality text suitable for fa xing most documents. This is the default setting. When sen di ng f axes in color, the device always u s es t he Fin e setting.
3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button (some models only) to select a speed dial, or press Redial/Pau se to redial the last number diale d. 4. In the Fax area, press Fax repeatedl y until Lighter / Da rker appears.
If you receive a legal-size fax and the device is not currentl y set to use legal-size paper, the device reduces the fax so that it fits on the pape r that is loa ded. I f you h ave disabled the Automatic Reduction feat ure, the device prints th e fax on two pages.
5. When you hear fax tones from a sending fax machine, do the following: a . Press START FAX Black or START FAX Color on the dev ice contr ol panel. b . When prompted, select Fax Receive . NOTE: Depending on your country/region , t he device might receive the fax automatically w he n you hear fax tones from the se nding fax machine.
3. Press the right arrow button to selec t On , On Error On ly , or Off . 4. Press OK . Reprint received faxes from memory If you set the Backup Fax R eception mode to On , the received f axes are stored in memory, whether the device has an error condition or not.
3. Enter the fax number o f the other fax mach ine. 4. Press START FAX Black or START FAX Color . NOTE: If you press START FAX Color but the sender sent t he fax in black and white, the device prints the fax in black and white. Forward fa xes to another number You can set up the device to forward your faxes to another fax numb er.
To set the paper size for received f axes from the de vic e c ontr ol panel 1. Press Setup . 2. Select Basic Fax Setup and then select Fax Paper Size .
Set the junk fax mode By default, Bloc k Junk Fax mode is turned On . If you do not subscribe to a caller ID service through your phon e pro v ide r, or d o no t want to use t his feature, you can turn off this setting. To set the junk fax mode Ÿ Press the Junk Fax Blocker button, select the Block J unk Fax option, and th en select On or Off .
Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a nu mbe r from yo ur ju nk fax list. To remo ve number s from the list of junk fax number s 1. Press Setup . 2. Press Basic Fax Setup , and then press Junk F ax Blocker Setup .
NOTE: Fax to PC and Fax to Mac are avail able for receiv ing black-and-whi te faxe s only. Color faxes are prin te d instead of being sa ved to the comput er.
Modify Fax to PC or Fa x to Ma c se ttings You can update the Fax to PC sett ings from your comput er at any time from the Fax settings page in the Solution Cente r. You can turn off Fa x to PC and disable prin ting faxes from the device control panel.
This section contains the following topics: • Configure the fa x header • Set the answer mode (Auto answer) • Set the number of rings before answering • Change the answer ri ng pattern for dis.
To set the answer mode to manual or automatic via the embedded Web s erv er 1. Open the embedd ed Web server, click the Settings tab, and then click Ba sic Fax Setup in the left pane. 2. Select On or Off in the Auto Answer drop-down menu in t he Other Basic Fax Settings section.
If you do not ha ve a d isti nctive ring service, use the de fault ring patte rn, which is All Rings . NOTE: The HP fax cannot receive f axes whe n the main phone number is off t he hook. To change t he a nswer ring pa ttern for disti ncti ve r ing v ia t he dev ic e contr ol p anel 1.
To set the dial type via the device control panel Ÿ Press Setup , press Basic Fax Setup , and then use the Tone or Pulse Di aling option. To set the dial type vi a the embedd ed Web server 1. Click the Settings tab, and t hen click Basic Fax Setup in the left pane.
Fax speed setting Fax speed Slow v.29 (9600 baud) To set the fax speed vi a the device control panel 1. Press Setup . 2. Select Advance d Fax Setup , and then press Fax Spee d . 3. Select an o ption using th e arrow keys, and th en press OK . To set the fax spee d vi a the embedded Web ser ve r 1.
This sectio n c ontains the f ol lowing topics: • Set up speed-dial entries • Set up a speed-dial group Set up speed-dial entries • Embedded Web s erv er (network connec ti on) : Open the embe dded Web server, click the Settings tab, and then click Fax Speed-dial in the l eft pa ne.
• Device control panel : Press the Setup butt on, and then select the Speed Dial Setup option. ƕ To add a grou p: Select Gr oup Speed Dial , select an unassigne d speed-dial entry, and then press OK . Use the arrow keys to highl ight a speed -dial entry, an d then press OK to select it.
that contains the number for the entry (for example, 26-50 ) in the Fax Speed -dial List . ƕ To add a group, i n th e Fax Speed-dial List , click the Ne w Group button, and then select the individual entries from t he selection. Enter the appropriate group information and click Apply .
Test fax setup You can test your fax setup to check the status of the devi ce and to make sure it is set up properly for faxing. Perform this t est a fte r you have completed set ting up t he device for faxing.
By default, the device is set to print a report on ly if there is a proble m sending or receiving a fax. A confirmation message that indicates whether a fax was su ccessfully sent appears briefly on the control-panel di splay after each transaction.
To enable fax confi rmation via the embedded We b se rve r 1. Click the Settings tab, and then click Advanced F ax Setup in the left pane. 2. Make a selection in the Fax Confirmation drop-down menu.
To view the fax log from the HP photo and ima gin g so ftware 1. At the compute r, open the HP pho to and imaging software. For mo re information, see Use the HP photo and ima ging software . 2. See the onscreen Hel p for the HP photo and im aging software for fu rther instructions.
Print a Caller ID History Report Use the following proced ure to print a list of Call er ID f ax numbers. To print a Caller ID History Report 1. Press Setup , select Printer Report , and then select Calle r ID Hi story Report . 2. Press OK . Cancel a fax You can cancel a fax you are sending or re ceiv ing at any time.
7 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a copy using an HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connect ed t o a computer, t he computer must be turned on and you mu st be logged on.
To make a copy 1. Make sure you have pa per l oaded in the input tray. 2. Place your original face do wn on the scanner gla ss or load originals in the ADF. For more inform ation, see Load origin als . 3. Do one of the fo ll owin g: • Press START COPY Black or START PC COPY Black to start a black-and-white copy job.
Set the copy paper size You can set the paper size on the device. The paper size you select sh ould mat ch what is loaded in your i nput tray. NOTE: If you are using an HP Of ficejet 6500 (E70 9d) or HP Office jet 6500 (E709 r), this setting is not available.
NOTE: If you are using an HP Officejet 650 0 (E709d) or HP Off icejet 6500 (E709r), this setting is not ava ilable. To determin e the model you have, see Finding the d evice model number . To change the copy qua lity from the device control pa nel 1. Make sure you have pa per l oaded in the input tray.
4. Press until Full Page 91% appears, and t hen press OK . 5. Press START COPY Black or START PC COPY Black , or START COPY Color or START PC COPY Color . Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setti ng to reduce a copy of a legal-si ze document to a size that fi ts onto letter paper.
4. Do one of the fo ll owin g: • Press to darke n the copy. • Press to lighten the copy. 5. Press START COPY Black or START COPY Color . Enhance light areas of your copy You can use Photo enhancement s to e nhance light colors that mig ht otherwise appear white.
To collate copi es fr om the control panel 1. Load originals in the ADF. For more inform ati on , see Loa d original s . 2. Press Copy repeatedly until Collate appears.
Cancel a copy job To stop co pyi ng, press Cancel on the device control pan el. Cancel a copy job 91.
8 Configure and manage This section is inte nded for the administra tor or individual who is respo nsible for managi ng the device. This sect ion contains information about th e following topics.
Monitor the dev ice This section provides instructi ons for monit oring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the sta tus of jobs that are being processed, the operating status of the device, and the status of ink car tridges.
Use this tool... to do the following... • Set up redial options: Press Setup , and then open the Advance Fax Setup menu. • Set the date and time: Press Setup , press Tools , and then press Date and Time . Embedded Web server • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane.
Use this tool... to do the following... • Change the printer's D NS setting : In the Network Settings tab, click Wired or Wireless tab, depending on the connectio n, edit the DNS Settings , and then click OK .
Toolbox tabs The Toolbo x contains the following tab s. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge.
Network Tool box tab 1. General : Shows the curren t ne twork con nection setting of the printer 2. Wired set tings: Enable the user to change the IP Setting s and DNS server for a w ired connecti on 3.
cookie that stores custo mer-specific preferences) are st ored on the computer u ntil you clear them manually. You can configure you r browser to accept all cookies, o r you can configu re it to alert you every time a cookie is o ffered, which al lows you to decide on a cookie-by-co okie basis which cookies to accept or refuse.
Embedded Web se rv er pages The embedded Web server contai ns pages that you can use to view product info rmation and change devi c e set tings. The pages al so contain links t o other e-services.
• Clean: Guides you through clea ni ng the printhe ad. • Align: Guides you throug h aligning the p r in thead. • HP Support: Ga in access to HP Web site where you can find suppo rt for the devi ce, register the device, and find information about returning and recycling used printing supplies.
If you need to call HP, it is often useful to print the Printer Status page before calling. • Printer Information: Shows devi ce i nfo rmation (such as the produ ct name, model number, serial numb e.
help troubleshoot network connectivity p roblems. If you need to call HP, it is of ten usef ul to print this page be fore calling. Network Confi gur atio n Pa ge 1. General In formati on: Shows info rm ation about the cu rrent status and acti ve connection type of th e network, and othe r information, suc h as the URL of the embedded Web server.
existing n etwork connecti on to the device . For more informa tion, see Embedded Web server . This section contains the following topics: • Change basic network settings • Change advanced net wor.
Set link spee d You can change th e spe ed a t which data is tran sm itted over the networ k. The default is Automatic . 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, the n press OK . 3. Select Advanced Setu p , then select Link Speed .
TIP: You can also use the Fax Setup Wizard (Wi ndows) or HP Fax Se tup Utility (Mac OS X) to help you quick ly set up some important fax settings such as the an swe r mode and fa x header i nformatio n. Yo u can acce ss the F ax Setup Wizard (Windo ws) or HP Fax Setup Utility (Mac O S X) through the software you i nstalled with the devi ce.
Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone com pan y.
• Comput er dial-up mo dem: A comput er dial-up mod em is on the sa me phone lin e as the device. If you answe r Yes to an y of the fo llowin g questi ons, you are using a computer di al-up modem: .
Other equipment or services sharing you r fax line Re commend ed fax setup DSL PBX Distinct ive r in g service Voice calls Compute r dial-up modem Answering machine Voice mail service Case G: Fax line.
To set up the device with a separate fax line 1. Using the phone cord sup plied in the box with the device, conn ect one end to your telephone wall jack, then connect the other en d to the port labeled 1-LINE o n the back of the devi ce. NOTE: You might need to conn ect the supplied phone cord to the adapter provided for your country/region.
To set up the devi ce w ith DSL 1. Obtain a DSL fi lter from your DSL provide r. 2. Using the phon e cord suppl ied in the box with t he d evice, connect one end to th e open port on the DSL filt er, and then conn ect the other end to the port labe led 1-LINE on the back of the device.
• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. • Make sure you use the supplied cord to co nnect f rom the telephone wa ll jack to the device. If you do not, you might not be ab le to fax successfully.
3. Change the Distin ctive Ring setting to match the patter n that the te lephone company assigned t o your fax number. NOTE: By default, the device is set to answe r all ring patterns.
To set up the device with a shared voice/fax line 1. Using the phone cord sup plied in the box with the device, conn ect one end to your telephone wall jack, then connect the other en d to the port labeled 1-LINE o n the back of the devi ce. NOTE: You might need to conn ect the supplied phone cord to the adapter provided for your country/region.
Figure 8-5 Ba ck view of th e device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region .
NOTE: If you have a computer dial-up mode m, your computer dial-u p modem shares the phone line wit h the devi ce. You will not be able to u se bot h your modem an d the device simultan eo usly. For example, you can not use the device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
4. If your modem software i s set to re ceive faxes to your compute r automatical ly, turn off that setting. NOTE: If you do not turn off the a ut oma tic f ax reception setting in your modem software, the device will not be able to receive faxes. 5. Turn on the Auto Answer setting.
NOTE: You will need to purchase a paral lel splitter. A parallel sp litter has one RJ-11 port on the front and two RJ-11 ports on th e back. Do not use a 2–line pho ne splitter, a serial splitter, o r a pa rallel splitter which has two RJ-11 ports on the front an d a plug on the back.
There are two d ifferent ways to se t up the device with your comp uter based on the number of phone port s on your compu ter. Bef ore you beg in, check your computer t o see if i t has one or two ph one ports. • If your compute r has only one phone port, you will need to purchase a parallel splitte r (also called a coupler), as shown below.
4. Connect a phone to the parallel sp li tt er. 5. Using the phone cord sup plied in the box with the device, conn ect one end to your telephone wall jack, then connect the other en d to the port labeled 1-LINE o n the back of the devi ce. NOTE: You might need to conn ect the supplied phone cord to the adapter provided for your country/region.
Shared voice/fax with co mputer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region .
To set up th e device with a computer DSL /ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the hom e/of fice sharing the same phone number with DSL service will nee d t o be connected to addit ion al DSL filters, otherwi se you will experience noise when making voice calls.
1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the devic e wi th a shared voice/fa x line with answering machine 1.
Case J: Shared voice/fax line with computer mode m a nd answering machine If you receive both voice calls and fax ca lls at the same p hone number, and you also have a computer mod em and answering machine connected on t his phone line, set up the HP device as descri be d i n t his section.
5 Answering machine 6 Computer with modem 7 Use the phone cord sup plied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied ph one cord to the adapter provided for your coun try/r egion. To set up the devic e on the sam e ph one line as a computer with one phone port 1.
9. Change the Rings to Answer settin g on the HP devi ce to th e maximum number of rings supported by your HP device. (The ma ximum number of ring s varies by country/ region.) 10. Run a fax test. NOTE: If you are using a comp uter with two telephone ports, you do not need a parallel splitter.
NOTE: You will need to purchase a par allel spli tter. A parallel spli tter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line pho ne splitter, a serial splitter, or a para llel splitter whic h has two RJ-11 ports on the front and a plug on the back.
If you encounter prob lems setting up the device with optional equipmen t, contact your local service provi der or vendor for further assi sta nce. Case K: Shared voice/fax line wi th co mputer di al-.
1 Telephone wall jack 2 Use the phone cord sup plied in the box with the device to connect to the 1-LINE port You might need to connect the supplied ph one cord to the adapter provided for your coun try/r egion. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the devic e on the same ph one line as a computer with two phone ports 1.
Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.
setup experie nce. However, if yo u have connected the cable first, see Connect the device befor e i ns talling the s of t ware . This sectio n c ontains the f ol lowing topics: • Install the softwa.
6. Click Finish to close the Found New Har dw are wizard. The wizard automatically starts the installation program (t his might take a short while). 7. Complete th e i nst allation process. NOTE: You can also share the d evice with oth er computers using a simple form of networking known as lo cally shared networking.
Choose th e installat ion option for th e type of network yo u have: • Client/server network: If your network has a co mputer acti ng as a dedi cated print server, install the device software on the server, and then install the device sof tware on the client comput ers.
To inst all the printer d river us ing Add Printe r 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and t he n d oub le-click Printers . 2. Double-click Add Printer , and then click Next .
groups or when usage is low. T he connected computer is slowed down when man y users print to th e device. Basic requirem ent s for sharing in Mac OS X environm en t i ncl ude the following items: • The Macint osh computers must b e communi cating on the network using TCP/IP, and they must have IP addresses.
set up wireless communication using the installe r (Windows) . Network Toolbox NOTE: If you encounter problems, see Solve wireless problems (some models only) . Make sure the device is no t con nect ed to the network using a network cable. The sending devi ce must have built-in 802.
There are two co mmunication mode opt ions: • Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode an d communicates direct ly wit h ot her wireless devices without the use of a wireless access point, such as a wireless router or Appl e AirPort Base Station.
To set up wireless communication using the installer (Windows) NOTE: For this method, you will ne ed to have a wireless network set up and running. You will also need a USB cable. Do not atta ch the US B cable until prompted by t he installer. 1. Save any open documents.
Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your com puter and in the de vice. 2. On your computer, conn ect t o the network name (SSID) “hpsetup“. (This n et wo rk name is the default, ad hoc netw ork created by the HP device.
NOTE: Not all firewalls require you to diff erentiate between inc oming and outgoing ports, but some do. Another common pro bl em i s t ha t HP so ftware is not recognized as a trusted device by your firewall to access the network.
4. Follow the onscreen instructions to change fro m an Ethernet co nnection to a wire less connec tion. 5. After you finish changing the sett in gs, disconnect the Ethernet ca bl e.
Uninstall and reinstall the software If your installat ion is incomplete, or if you connected the USB cable to the computer bef ore prompted by the software install ati on screen, you might need to uninstall and then reinstall the soft w are. Do not simply dele te t he device application files from your computer.
4. Restart your computer. NOTE: It is impor tant that y ou disco nnec t the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Insert the device Starter CD into your comp uter's CD-ROM drive and then start the Setup program.
9 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Print and evaluate a print quality report • Clean the device • General troubleshootin g tip.
Information on ink cartridges and the printhea d The follow i ng tips help maintai n H P in k cart ridges and en su re co nsistent print q uality. • Make sure you follow the instructions in the setup poster for installing the ink supplies for the first time .
using these tool s, see Use device management tools . You can also print the Printer Status page to view thi s inf ormation (see Understand the prin ter stat us page ). NOTE: Ink level alerts and indica tors provide estimates fo r planning purpose s only.
3. Press the tab on the front of t he ink cartridg e to release it, and t hen remove it from the slot. 4. Remove the ne w ink cartri dge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge.
5. Twist the orange cap t o sna p it off. 6. Using the colored sh ap ed icons for help, slid e t he ink cartridge into th e e mpty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch h and le on the print carriage t o install the ink cartridges.
Clean the sensor NOTE: This procedure is only necessary wh en you see an error message relating to the ink cartridges. For more in fo rmation about error messages, see Errors . Clean the sensor. If the problem is not resolv ed, printing can continue, but the ink system behavior might change.
4. Locate the sensor inside the product. The sensor is a square, black plastic part sl ig htly larger than a p enci l eraser, just to the left of th e print carriag e. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartri dge access door, and check if the error me ssage ha s been resolved.
The print carriage moves to the cent er of the product. NOTE: Wait until th e p rint carriage stop s moving before proc eed in g. 4. Remove all of th e ink cartridges and pla ce the m on a pi ece of paper with the ink openings poi ntin g up . To remove the in k cartridges a .
6. Install each ink cartridg e in its slot. Pre ss it down until the tab snaps into place. Match the color and ic on on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink ca rtri dge access doo r, and check if the error has bee n resolved.
3. In the Print Settings area, click Printer Toolbox . NOTE: You can also open t he Printer Toolbox from the Print Propertie s dialog box. In the Print Properties dialog bo x , click the Features tab , and then click Printer Services . The Printe r T oolbox appears.
3. In the Print Settings a rea, click Printer Too lbox . NOTE: You can also ope n the Printer Toolbox from t he Print Properties dialo g box. In the Print Properties dialog box, click the Features tab, and then cl ick Printer Services . The Printer To olbox appears.
NOTE: If you turn of f the memory chip's ab ility t o collect the product 's usage informatio n, yo u can still continue to us e th e cart ridge in the HP pr odu ct. Print and evaluate a print quality report Print quality problems can have many causes: so ftware settings, a poor image file, or t he printing system itself.
To evaluate th e Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly st reaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patters Ink Levels Ÿ Look at the Ink Level number in Line 21.
Item Cartridge color 4 Yellow Ink Cartridge Ragged, i rre gularly strea ked, or faded b ars Example of Bad Col or Bars - The top bar i s irregularly streaked or fad ing. Example of Bad Color Bars - The top black bar is ragged on one end. If any of the bars are ragged, irreg ula rly strea k ed, or faded, follow these steps: 1.
Preventing the problem that cau ses ragge d bars on the Print Quality Diagn osti c report: • Avoid leaving opened ink cart ridges outside of the printer for an ext ended period of time. • Wait until a new cartridge is ready to be in stalled before removing an old ink cartridge.
If the color of any o f th e ba rs is not uniform, fol low t hese steps: 1. If the print er was recently transp ort ed at a high altitud e, t ry a printhead cle aning. 2. If the printer was not recently transported, try printing ano ther Print Quality Diagnostic report.
Example of a good alignment patt ern. The lines are s traight. Examples of a bad alignment pat tern. The lines are jagged - align the printer. If th at does not work, contact HP.
3. Clean the glass by using a soft, lint-free cloth that has be en sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cle aners that contai n abrasives, aceto ne, benzene, and carbo n t etrachloride, al l of which can damage the scann er glass.
cover to access the pick assembly inside the au tom atic document feed er, clean the rollers or separator pad, and then close the cover. To clean the ro ll ers or separator pa d 1. Remove all originals from the document feeder tray. 2. Lift the automatic doc u men t feeder cover (1).
To clean the glass str ip inside the au tomatic documen t feeder 1. Turn off the HP all-in-one , and unplug th e power cord. NOTE: Depending how lo ng the HP all-in-one is unpl ug ged , t he date and tim e might be erased. You might need t o reset the date and time later, whe n you plug the power cord back in.
4. Lift the automatic doc ument feeder mechanism. There is a glass strip under th e automatic document f eeder. 5. Clean the glass strip with a soft cloth or sp onge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone , benzene, or carbon tetra chloride on the glass, since they can da mage it.
• Power cord an d other cables are working, and are firmly connected t o the device. Make sure th e device is co nnected fi rmly to a functi oning altern ating current (AC) power outlet, and is turned on . For voltage requirem ent s, see El ectrical specif ications .
Error message appears on control-panel display A non-recover ab le error has occurr ed Disconnect all cables (such a s power cord and USB cable), wait about 20 seconds, and reconnect the cables. I f th e pro blem persists, visit the HP We b sit e ( www.
Check the media settings • Make sure you select the correct print quality settings in the printe r driver for the media loaded in t he trays. • Make sure the page settings in the printer driver mat ch the page size of m edia loaded in the tr ay.
Check the media size • Content on a page might be cut of f if the d ocument size is larg er than the m edia tha t you are usin g. • Make sure the media size selected in the pr inter driver match the size of media loaded in the tray.
Envelopes prin t incorrectly Try the following solutions to resolve the issue. Solut ions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue try ing the remaining so luti ons until the issue is resolved.
• Solution 4: Chec k the printer driver st atus • Solution 5: Wait until the product complet es t he current operation • Solution 6: Remove a ll cancelled print job s fro m the queue • Solutio.
If this did not solve the issu e, try the next solution. Solution 5: Wait unti l the product completes the cur ren t ope rati on Solution: If t he product is performin g an other task such as copyi ng or scanning, your print job will be de layed until the product co mple tes the current task.
Cause: The print carriage had stalled. If this di d not sol ve the issue , try the next solution. Solution 9: Check the connection from the product to yo ur computer Solution: Check the connection from the product to your com puter. Verify t hat the USB cable is securely pl ugged into the USB port on the b ack of the pr oduct.
Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solut ions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue try ing the remaining so luti ons until the issue is resolved.
If this di d not sol ve the issue , try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status mi ght have change d to either offline or stop printing . To check the printer driver statu s Ÿ In the HP Soluti on Center, cl ick the Status tab.
Solution 7: Clear the paper jam Solution: Clear t he p ap er ja m and remo ve an y torn paper th at re mai ns in the product. For more information, see: Clear jams Cause: The product had a pape r ja m. If this did not solve the issu e, try the next solution.
The pages in my document came out in the wron g order Solution: Print the docum ent in reverse order. When the do cume nt finishes printing, the pages will be in correct ord er. Cause: The print settin gs were set to pri nt the first page of your docume nt first.
Solution 3 : Load the st ack of pa per correctly Solution: Remove t he stack of paper from the in put tray, reload the paper, and then slide the pa per wid th guide inward until it st ops a t the edge of the pape r. For more information, see: Load media Cause: The paper guides were no t positioned correctl y.
Solution 2: Check the layout of the document Solution: Make sure the layou t of the document you a re trying to prin t fits on a paper size supported by the product. To preview the print layout 1. Load the correct pape r size i nto the input tray. 2. Preview y our print job befor e sending it to t he product.
A blank page came out while printing Try the following solutions to resolve the issue. Solut ions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue try ing the remaining so luti ons until the issue is resolved.
Solution 5: Load paper in th e input tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the inpu t tray, re move the paper, t ap the stack of paper agai nst a flat surface, and relo ad t he pap er into the input tra y.
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your i nk cartridges are genuine HP ink cartrid ges. HP recommends that yo u use genuine HP ink cartridges. Genu ine HP ink cartridges are design ed a nd tested with HP printe rs t o help you easily p r odu ce g reat results, time after time.
For more information, see: Select print media Cause: The wrong kind of paper was loaded in the in put tray. If this di d not sol ve the issue , try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges.
Aligning the printer can hel p ensure exce llent print quality. For more information, see: Align the printer Cause: The printer needed to be aligned. If this did not solve the issu e, try the next solution. Solution 7: Clean the pri nthead Solution: Check th e fo llo wing potential prob le ms, and then clean th e p rinthead.
Solutio n 1: Ma ke sure you are using genui ne HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartri dges. Ge nuine HP ink cart ridges are designed and tested with HP printers to help you easily produce great results, time after time.
Always make sure the paper yo u are printing on is flat. Fo r best results when printing images, use HP Advanced Photo Paper. Store specialty me dia in its ori gin al packaging inside a resealable plastic b ag on a flat surface in a cool, dry place. When yo u are ready to print, rem ove only the paper you plan to use imm ediately.
NOTE: For this issue, there is not a proble m with your ink supplies. Therefore, replacing the ink cartri dge s or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use .
• Solution 3: Check the ink levels • Solutio n 4: Align the p r inter • Solution 5: C le an the printhe ad • Solution 6: Contact HP support Soluti on 1: M ak e sure the pape r i s loaded correct l y Solution: Make su re that the paper is lo aded correctly in the in pu t tray.
If this di d not sol ve the issue , try the next solution. Solution 5: Clean the printhead Solution: Check the follo wing potential prob lems, and then cle an the printhe ad. After cleaning the printhead, print a print quality repor t. Evaluate the print quality report to se e if the print q uality proble m still exists.
Solution 2: Check the paper type Solution: HP recommends that you use HP pape rs or any other paper type that is appropriate for the product. Always make sure the paper yo u are printing on is flat. Fo r best results when printing images, use HP Advanced Photo Paper.
Solution 5: Contac t HP s upp ort Solution: Contact HP support for service. Go to: www.hp. com/support . If prompt ed, choose your country/reg ion, and then cl ick Contact HP for information on calling for te chnical support. Cause: There was a prob lem with the print head.
Solution 3: Print the image in a smaller size Solution: Reduce the si ze of the image and then print it. If you are print ing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or raster ized graphic has been resized, it can be blurry or fuzzy when printed .
Solutio n 1: Make sure th e pa per is loaded cor rec tly Solution: Make sure tha t th e paper is loaded c or rectly in the input tray. For more information, see: Load m edi a Cause: The paper was not loaded correct ly. If this di d not sol ve the issue , try the next solution.
Solution 2 : Wait while t he ink dries Solution: Wait at least thirty minutes for the in k inside t he product to dry, then try the print job again. Cause: The excess ink in the pro duct needed to dry out. Paper is not picked up from the input tray Try the following solutions to resolve the issue.
Solution 4: Cl ea n the r ollers Solution: Clean the rollers. Make sure you have the f o llowing materi als available: • A lint-free cloth, or an y soft material that will no t come apart or leave fibers. • Distilled, f iltered, or bot tled water (tap wat er might con tain contam inants t hat can damage the ink cartridges).
Cause: Many black print quality problems clear up with the automatic services performed after each print job is finished. Solution 2: Use TrueType or OpenT ype fo nts Solution: Use TrueT ype o r OpenType fonts to ensure t hat the product is able to print smooth f onts.
The product pr ints slowly Try the following solutions if the product is printing very slowly. • Solution 1: Use a lower prin t q ualit y setting • Solutio n 2: Check the ink le vels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting.
Media is not picked up fro m a tray • Make sure media is loaded in th e tray . Fo r more inf orma tion, see Load media . Fan the media be fore loading. • Make sure the pap er gu id es are set to the correct m arkin gs i n t he tray for the media size you are loading.
Multiple pages are b eing picked up • Fan the medi a b efore loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loadi ng. Also make sure the guides a re snu g, but not tight, agai nst the stack.
Copies are bl ank • Check the media The media might not meet He wlett-Packard m edia specific ations (f or e x amp le, the media is too moist or to o rough). See Select prin t media fo r more informatio n. • Check the setting s The contrast setti ng might be set too lig ht.
Copy defect s are apparent • Vertical white or faded stripes The media mi ght not meet Hewlett-Packard me di a specifications (fo r exa m pl e, the media is too moist or too rough). See Select print media for more information. • Too light o r dark Try adjusting the contrast and copy-qual it y set tin gs.
• Part of the docu men t did not scan or text is missing • Text cannot be ed it ed • Error messages appear • Scanned image quality is p oo r • Scan defects are a ppa rent Scanner did nothing • Check the original Make sure that the o rigi nal is placed on the scanner glass correct ly.
Part of the do cument did not s can or text is missin g • Check the origi nal ƕ Make sure that you loaded the original correctl y. For more inf ormation, see Load originals . ƕ If you scanned the document from the ADF, try scanning the docum en t di rectl y from the scanner g lass.
Error messages appear • "Unable to activate TWAIN s ource" or "An error occu rred while ac quiring the image" ƕ If you are acquiring an image from another device , such a s a digital camera or another scanne r, ma ke sure t hat the other devi ce is TWAIN-compliant .
Take steps to im pr ove the s can quality ƕ Use the gl ass to scan rather than the ADF. ƕ Use high-quality originals. ƕ Place the media correctl y . I f the media is placed incorrectly on the scan ner glass, it might skew, which causes unclear im ages.
Try these first if you are having problems wit h your fax features: • Check the tel ep hone cord. Try using anothe r telephone cord to se e if the problem continues. • Remove othe r equip ment fro m the HP device. Conn ect t he HP device directly to t he wall jack to see if the pro ble m pe rsi sts.
• Make sure you use the phone cord that came with the device. If you d o no t use the supplie d ph one cord to connect from t he t elephone wall jack to the device, you might not be able to send or receiv e faxes. After you plug i n the phone cord that came with t he device, run the fax test again.
The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the pho ne cord into the corre ct port. 1. Using the ph one cord supplied i n the box with th e device, conn ect one end to you r telephon e wall jack, then conne ct the other end to th e port labeled 1- LINE on the back of the device.
port labeled 1-LINE on the back of the device , and the other end to your telep hone wall jack, a s shown below. You might need to connect the supplie d phone cord to the ad apter provided fo r your country/region.
The "Dia l Tone Detec tion" test faile d Solution: • Other equip ment, which uses the same phone line as the device, might be causing the tes t to fail . To find out if othe r equipment is causing a problem, disconnect everything fr om th e ph one line, and then run the test again.
The "Fax Line Co ndi tion" test failed Solution: • Make sure you conne ct the device to an an alog phone line or yo u will not be able to send or receive f axes. To check if you r ph one line is digital, connect a re gular analog phone to t he lin e an d l isten for a dial tone.
You might nee d to co nnect t h e supplied phone cord to the adapter provided fo r your count ry/region. Solution: Oth er eq uipment that uses th e sam e phone line as the devi ce might be in use. Make sure e x ten s ion pho nes (phones on the same pho ne line, but no t connected to the device) or other equipment are not in use or off the hook.
that carries ph one accessories. You will also need another phon e cord, which can be a standard phon e cord that you might a lrea dy ha ve in your home or offi ce. • Try connect in g a worki ng p hone and phone cord to t he telephone wall j ack that you are using for the device and check fo r a dial tone.
• If the device shares the same phone line with a DSL service, the DSL modem might not b e pro perl y grou nded. If the DSL modem is no t properly grounded, it can create noise on t he phone line. Ph one lines with poo r sou nd quality (n oi se) can cause faxin g problems.
• If you are sending a fax manually from yo ur phone that is connected dir ectly to the devic e, you must use the keypad on the tele phone to send the fax. You cannot use the keypad on the device control panel. NOTE: If using a serial-type phone system, connect y our phone to the port labeled 2 -EXT .
ƕ Disconnect the answering ma chine and then try receiving a f ax. If faxing is successful witho ut th e answering mach ine, the answerin g machine might be causing the prob lem. ƕ Reconnect the a nswering machine and re cord your outgoing message again.
Fax tones are r eco rd ed on my answering machin e Solution: • When you have an answering machine on the same phone li ne you use for fax calls, try connecting the answering machine directly to th e device as described in Case I: Shared voice/fax line with answering machine .
Cause: The computer selected to receive faxes is turne d o ff . Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured fo r setup and recei v in g f axes and one of them may be switched off.
Solve network problems NOTE: After correctin g an y of the following, ru n t he installation program again. General ne twor k troubleshoo ti ng • If you are unable to install the d evice software, ve rify that: ƕ All cable connectio ns to the comp uter and the device are secure.
Basic wireless troubleshooting Perform the following steps in t he order presented. NOTE: If this i s the first t i me yo u are setting u p the wireless conn ection, and you a re using the incl uded software, make sure that the USB cable is connected to the device and the comp uter.
Make sure you r co mpute r is connected to your ne tw ork To check a wired (Ether net) connect ion Ÿ Many computers have indi cator light s besi de the port where the Ethernet cable fr om the router connects to your computer. Usua lly there are two indic ator lights, one that is on and another that blinks.
If you are unable to get your computer conne cte d to yo ur ne twork, contact the person who set up y our network or the router manu facturer as there might be a hardware issue with either your router or computer. If you are able to a ccess the Internet and a re using a computer running Win dows, you can also access HP Network Assistant at www.
Check to see if you can access the embedd ed Web server (EWS) Ÿ After you es tablish that the computer an d the HP device both have active connections to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS).
Mac OS X 1. Click System Pre ferenc es in the Dock, and then click Print & Fax . 2. Select the HP device, and the click Print Queue . 3. If Jobs Stopped appears in the window that app ears, click Start Jobs .
If you still cannot use the HP device over th e netw ork or if you have to periodically perform this step in order to use your device over th e network, your firewall might be interfering. If this still does not work, there might be a problem with your ne twork conf iguration or router.
ƕ Inspect the ends of th e memory card for dirt or materi al that closes a hole or spoils a metal cont act. Clean the contact s wi th a lint-free cloth an d small amounts of isopro pyl al cohol. ƕ Assure that the memory card is working properly b y testing it wit h othe r devi ces.
Check the device IP addr ess • To check the IP address of the device fr om the control panel (color d ispl ay m odels only), tou ch t h e Setup but ton, select Network , select View Network Settings , and then select either Display Wired Sum m ary or Display Wi reless Summar y .
Check th e device to ens ure the follo wing • Power light is on and not blinking. When the device i s first turned on, it takes approximately 45 seconds to warm up. • The device is in th e Ready state, an d no other lights on th e device control panel are lit or blinking.
Clear jams Occasionally, media be co mes jammed during a job. Try the follow ing remedies be fore you attempt to clear the jam. • Make sure that you are printing with media t hat meets specificat ions. For more informatio n, see Select print media .
b . Locate any jam med media inside the d evice , gra sp it with both ha nd s and then pull it towards you. c . If the jam is n ot there, push t he latch on the to p of the duplexer an d lower its cover. If the jam is in sid e, ca re fu lly remove it.
To clear a paper jam in the automatic document feeder 1. Lift the cover of the au tomatic document feeder. 2. Gently pu ll t he paper out of t he r ollers. CAUTION: If the paper tears when you are removing it from th e rol lers, check the rollers and wh eels for torn pieces of paper t hat might be remaining inside the device.
• Fax Memory Ful l • Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradl e cann ot move • Paper Jam • Paper Jam • The pri.
Advanced printhead maintenance WARNING! Only reinstal l the printhead a s part of t he procedure for Pr inthead Problem error messages To reinsta ll the print h ea d 1.
5. Remove the pr int head by lifting it stra ig ht up. 6. Clean the prin th ead . There are three a reas of the printhe ad that nee d to be cle aned: th e plas tic ramps on both sides of t he i nk no zzles, the edge between t he nozzles and the el ectrical contacts, and the electrical contacts.
To clean the pr in thead a . Lightl y damp en a clean, lint-free cl oth and wipe the electr ical con tact area from the bottom to the top. Do not go past the edge be tween the nozzles and the electrical cont acts. Clean until no new ink shows on the clot h.
d . Wipe the previously cleaned areas dry with a dry lint-free clot h before proceeding to the next s tep . 7. Clean the electrical cont acts inside the product. To clean the e lectrical contacts in the product a . Lightly dam pen a clean, lint -f ree cloth with bottle d o r distilled water.
10. Using the col ored sh aped icons for help, slid e the ink cartridge into th e empty slot until it clicks into place and is seated firmly in the slot.
HP recommends you hav e a replacement availabl e for when print qua lity becomes no longer ac ceptable Use the following t o correct the error: • Replace the ink cartridges • Supplie s NOTE: Ink level alerts and i ndicators provide estimates for planning purposes onl y.
Cartridge Problem Choose your error • The following cartr idge appears to be missing or damaged • Cartridg e(s) in Wr ong Sl ot - The following cartridge s a r e i n the wrong slots The following .
The cartridge crad le cannot move Please tur n device p ower off. Check device for a pa per jam or other obstru ction Use the following t o correct the error: • Clear jams • Hardware installation suggestions Paper Jam There is a paper jam (or misfeed).
Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is cu rrently offline Use the following to correct the error: To check if the pri nte r is paused or offlin e (Windows) 1.
To check if the printer is paused or off line ( Ma c OS X ) 1. Click System Pre ferenc es , click Print & Fax , and then click select the printer you want to use. 2. Double-click the icon for you r product to open the print queue. 3. If Hold is selected, click Resume .
Ink Service Capacity Warning Your printer has maximized the I nk Servi ce Cap acity. If you are going to move or tr ansport the product after recei ving this message, make sure you keep it upright an d do not tip it on its sid e to avoi d in k leakage.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshoppin g.com ) for the latest updates. You may also make purchases throug h the Web site.
Supported ink cartridg es You can check the following places to find which cart ridges are supported by the device : • The ink supplies label (located inside the printer, near the ink cartridges). • The HP SureSuppply Web site ( www .hp.com/buy/supplies ).
B S upport and warranty The information in Maintain and tro ubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions di d not solve your problem, try using one of the following support services to obtain assistance.
Warranty Warranty 245.
Ink cartridge warranty information The HP cartridge warr anty is applicable when the product is used in its designated HP printing device. This warranty does n ot cover HP ink products that have been refilled, r emanufactured, refurbished, misused, or tampered with.
Obtain HP tele phone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchp ad.
5. Obtain the version number of the printer software. (To find the versio n number of the printer driver, open the printer settings or properties dialog box, an d click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number.
Telephone s upp ort numbers For the most current list of telephone support numbers, see www.hp.com/support . $IULFD(QJOLVK VSHDNLQJ $IULTXH.
Placing a call Call HP support while you are in front of the computer and the HP all-in-on e. Be prepared to provide the following information: • Model number (located on the label on the fr ont of the device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number.
HP Quick Exchange Ser vic e (Japan) For instructions on how to pack your product for exchange, see Pack the device . HP Korea custom er support Obtain HP telephone support 251.
Prepare the device for shipment If after contacting HP Customer Suppo rt or returning to the point of purchase, you are requested to send the device in for service, make sur e you remove and keep the .
3. Remove the contr ol-panel faceplate as follows: a . Lift the scann er lid. b . Use either your finger or in sert a thin object in the tab on the upper right cor ner of the control- panel faceplate to pry the contr ol-panel faceplate off.
4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all- in- one. CAUTION: The replacement device might not come with a control-panel faceplate. Store your control-panel faceplate in a safe place, and when the replacement device arrive s, reattach your control-panel faceplate.
Pack the device Complete the following steps after you have prepared the device for shipment. To pack the de vice 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device.
C Device specifications For media and media-handling specifications, see Understand specifications for supported med ia . This section contains the following topics: • Physical specifications • Pr.
Feature Capacity Device control panel language support Language availability varies by country/region. Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, Germa n, Greek, Hungarian, I.
Recommended requirements • Microsoft Windows 2000 Service Pack 4: Intel Pentium III or higher proce ssor, 256 MB RAM, 200 MB free hard disk space, Microsoft Internet Explorer 6.0 or later • Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or higher processor, 512MB RAM, 500 MB free hard disk space, Microso ft Internet Explorer 6.
• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available.
• Confirmation and activity reports. • CCITT/ITU Group 3 fax with Erro r Correction Mode. • 33.6 Kbps transmission. • 3 seconds per page speed a t 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution) . More complicated pages or higher resolution take longer and use more memory.
Acoustic emission specifications (pri nt in Draft mode, noise levels per ISO 7779) Sound pressure (bystand er position) LpAd 55 (dBA) Sound power LwAd 6.
D Regulatory information The device meets product requirements fro m regulatory agencies in your countr y/region. This section contains the following topics: • FCC statement • Notice to u sers in .
FCC statement FCC sta tement The U nited States F eder al Comm unications C ommission (in 4 7 CFR 1 5 . 1 05) ha s spec ified that the follo w ing notice be br ought to the attention of us ers of this pr oduct .
Notice to users in Jap an about the power cord Toxic and hazardous su bstance table LED indicator statement LED indica tor statemen t The dis play LEDs meet the r equirements o f EN 608 25- 1 . Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetri eb nach DIN 4 5 6 35 T .
Notice to users of the U.S. telephone network: FCC requirements Notice to users of t he U.S. telephone net wor k: FCC requiremen ts This eq uipment complies w ith FCC r ules, P ar t 6 8. On this equipment is a label that contains, among other inf ormati on, the FCC R egistr ation Number and R inger E quiv alent Number (REN) for this eq uipment.
Notice to users of the Canadian telephone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadi en/Notice to users of th e Cana dian telephone n etwork Cet appar eil es t conforme a ux spéc if ications tec hniques des éq uipements terminau x d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in t he European Economic Area This pr oduct is de signed to be connected to the analog S w itched T elecommunication Networ ks (PS TN) of the E ur opean Economi c Ar ea (EEA) countr ies/r egions .
Exposure to radio frequency r adiation Exposure to radio frequency radia tion Cau tion T he radiated ou tput pow er of this de v ice is far belo w the FCC r adio fr equency e xposur e limits. Ne vertheles s, the dev ice shall be u sed in such a manner that the potential f or human contact dur ing normal oper ation is minimi z ed.
European Union re gulator y notice European Union Regula tory Noti ce Pr oducts bearing the CE mar king comply w ith the f ollow ing E U Direc tiv es: • Lo w V oltage Direc tiv e 2006/9 5/EC • EMC Dir ecti ve 200 4/1 08/E C CE compliance o f this produc t is valid onl y if pow er ed with the cor rec t CE-mar ked A C adapter pr ov ided b y HP .
All-in-One) . This regulatory number should not be confused with the marketing name (H P Officejet 6500 All-in-One) or product number. Appendix D 270 Regulatory infor mation.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-01-A Supplier’s Address: 60, Alexandra Ter.
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-02-A Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech,.
Environmental product steward ship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this prod uct. The number of materials has b een kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equipment by users in private hou seh olds in the European Unio n Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indi cates that this product must not be dispos ed of with your other household w a ste.
qualification status for this product, see the Pr oduct Data Sheet or Specification Sheet. Qualified produicts are also listed at http://www.hp.com/go/energystar .
Third-party licenses Expat Copyright (c) 1998, 199 9, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtain ing a copy of this software and assoc.
NOT LIMI TED TO, PROCUREMENT OF SUBSTIT UTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILIT Y, W HETHE R IN CONT RA CT , ST RIC.
3. All advertising materials mention ing features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSLToolkit. ( http://www.openssl.org/ )" 4.
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT.
Index Symbols/Numerics (ADF) automatic document feeder clean 160 feeding problems, troubleshoot 16 0 10 x 15 cm photo paper copy 86 4 x 6 inch photo paper copy 86 A accessibility 13 accessories part n.
control panel buttons 15 lights 15 copy cancel 91 collate copies 89 enhance light areas 89 from the device control panel 84 legal to letter 88 margin shift 90 number of copies 85 paper size 86 paper t.
(parallel phone systems) 123 answering machine troubleshoot 21 5 answering machine, set up (parallel phone systems) 121 auto answer 16, 71 backup fax reception 63 block numbers 16 blocking numbers 66 .
I index sheets print 50 ink low 178 streaks on the back of paper 191 ink cartridge 147 Ink cartridges supported 256 ink cartridges check ink levels 144 expiration dates 101 loca ti ng 14 low ink 178 o.
(parallel phone systems) 123 shared with fax and voice line (parallel phone systems) 117 shared with fax and voice mail (parallel phone systems) 127 monitor dialing 55, 57 monitoring tools 93 multi-fe.
index sheets 50 last fax details 82 margins incorrect 175, 176 meaningless characters 171 nothing happens 172 photos from DPOF file 49 photos from memory cards 50 print quality report 154 Printer Stat.
serial phone systems countries/regions with 105 setup types 106 Services tab, Toolbox (Windows) 96 settings administrator 93 control panel 21 copy 85 driver 40 fax 59 network 103 scan 47 speed, fax 74.
temperature specifications 260 tests, fax dial tone, failed 208 failed 204 fax line condition 209 fax phone cord type test failed 206 hardware, failed 204 port connection, failed 206 setup 79 telephon.
white bands or stripes, troubleshoot copies 199 scans 202 WIA (Windows Image Application), scan from 46 Windows Add Printer installation 133 borderless printing 37 duplexing 41 HP Photosmart Software .
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Po d r Ľ cznik u ŧ ytk o w nik a © 2009 He wlett-P ack ar d Dev elopment Compan y , L.P . www .hp.com/support.
An important point after buying a device HP HP Officejet E709 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP HP Officejet E709 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP HP Officejet E709 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP HP Officejet E709 you will learn all the available features of the product, as well as information on its operation. The information that you get HP HP Officejet E709 will certainly help you make a decision on the purchase.
If you already are a holder of HP HP Officejet E709, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP HP Officejet E709.
However, one of the most important roles played by the user manual is to help in solving problems with HP HP Officejet E709. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP HP Officejet E709 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
