Instruction/ maintenance manual of the product M475 HP (Hewlett-Packard)
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L ASERJET PRO 300 COLOR MFP L ASERJET PRO 400 COLOR MFP Software Technical Reference M375 M475.
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HP LaserJet Pro 300 color MFP M375 / HP LaserJet Pro 400 color MFP M475 Software Technical Reference.
Copyright and License © 2011 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Docume nt and pro duct basi cs ........... ................ .............. ............. ................. ............. ............ ..... ............. .... 1 Purpos e and scope ....... ............. .............. ..............
Help sys tem ..... ............. ........... ......... ............. ........... .......... ............. . 16 Advanced tab features .......... ............ ......... .......... ............ ......... ........ 18 Printin g Shortc uts tab f eatures ...
Print Q uality pag e ............. ............. ................ .................. .............. ... 78 EcoSMART Console page .... ......... ........ ............ ......... ............ ........ .. 78 Print Density p age ... .......................
Uninsta ll the print er driver b y using the S erver Prop erties fea ture .............. ................ .... 118 3 Mac software and utilities ............ .......... ......... ........ ........... ........ ........... ........ ......... .......... .
Set up a printe r with a Ma c ............................... ........................................ ...... 146 Troub leshoot th e product setup . ................. ............... ............... ................. ..... 147 Remove software from Mac operating systems .
viii ENWW.
List of tables Table 1-1 Soft ware CD supp orted langua ges ........... .............. ............ ............ ............... ............ ............ ....... .. ... 4 Table 1-2 Suppo rted dis crete driv er languag es ............. .......
x ENWW.
List of figures Figure 2-1 Incompati ble pri nt sett ings war ning ..... ............................. ........................ ........................ ......... ..... 17 Figure 2-2 Incompati ble Prin t Setting s dialog ....... ..............
Figure 2-33 HP Device Toolbox, System tab – Product Security page .......... ......... ............ ........ ......... ............ 80 Figure 2-34 HP Device Toolbox, P rint tab – Printing page ..............................................
Figure 2-74 So ftware inst allation — Con nect USB screen for wireless c onnected in stallation ............ .......... 106 Figure 2-75 Software installation — Wire less Network(s) Found screen for wireless connected installation .... ....
Figure 3-25 Mac installation — HP ePrint Offe r screen ........... ........................... ............................... ............ 139 Figure 3-26 Mac installation — Select Device screen ......... ............ ............ .......
1 Document and product basics ● Purpose and scop e ● Software availability and localization ENWW 1.
Purpose and scop e This software technical referenc e (STR) provides info rmation about a nd troubleshooting tips for the printing-system software for the product.
Software availability and localization This section provid es information abou t the avail ability of the product printing-system software and related software and firmware.
● Prerequisites ● Setup ● Utilities ● x64 The Utilities folder contains the files to run these stand-alone utilities: ● FileToEmail ● Scrubber CD versions and language support The product printing-system software CD is ava ilable with th e following components and languages.
Table 1-1 Software CD supporte d languages (continue d) Language Two-letter abbreviation HP-preferred name File designation Simplified Chinese ZHCN S implified Chin ese ZHCN Slovak SK Slovak SKWW Slov.
Driver languages The product provides d river support in th e following languages. Table 1-2 Supported d iscrete driver langu ages Component Language list HP PCL 6 Print Driver ● Arabic ● Catalan .
Installer languages The product provides in staller componen t support in the foll owing languages. Table 1-3 Inst aller component lan guages Component Language list Administrator install Installer Co.
Documentation langu ages The product provides d ocumentat ion in the following languages. Table 1-4 Docum entation languag es Component Language list ● User Guide ● Quick Reference Guide ● Singl.
2 Windows software description and installation Introduction The product comes with software and installers for Microsoft Windows and Apple Compu ter, Inc.
Install overview The printing-system software CD contains the product softwar e. The printing-system softw are can also be installed whe n the product is conn ected to the computer through Smart Install. For all supported operating systems, each install opti on presents a series of screens that guide you through the installation process.
CD installation and HP Smart Install installation ● Supported oper ating systems for Windows ● Software installation types for Windows Supported operating systems for Windows The product comes wit.
Installation for software components from the Web Supported operating systems for Windows The product comes with software for th e following Windows operating systems: ● Windows 7 (32-bit and 64-bit.
HP LaserJet software components for Windows Installer The installer program in stalls the printer-system software ba sed on software components selected during the installation process. T here is an installer system check th at will verify if the operating system is supported by the installer.
Printer-driver version numb ers for Windows operating systems Access to printer-driver version numbers varies, dependi ng on the opera ting system in which the product is installed.
To gain access to the p rinter driver settings from within most software pr ograms, follow these steps: 1. Click the File menu. 2. Click the Print item. 3. Click the Properties button. The appea rance and names of the driver tabs can va ry, dependin g on th e operating system.
Printer Properties driver tabs This se t of tabs co ntrols the driver behavior and dr iver connection s. To gain access to the Printer Properties tabs, follow these steps: 1. In Windows 7, click the Start button, and then click the Devices an d Printers item.
NOTE: Constraint messages are limited, and the underlying software architecture might a ccept some settings that are illogical or impossible for the product to p erform. Sending a job with incompatible settings can lead to unexpected results. If print jobs do not print a s expected, check the product documentation for the product capabilitie s.
To resolve the conflict ing settings, click the Restore my previous setting s option, and then click the OK button. The driver resets th e conflic ting control back to its previous state. If you want to keep the conflicting setting, click the Keep this setting, and I will change it later option, and then click the OK button .
● Graphic ● Document Opt ions Paper/Output The Paper/Output settin g contains the following con trols: ● Copy Count s etting ● Collated selection Copy Count Use this control to set the number of copies to print. Collated Use this control to collate printed copies.
Advanced Printing Features When the Advanced Printing Featu res setting is Enabled , metafile spooling is turn ed on and Finis hing tab options such as Page Orde r , Booklet Layo ut , and Pages per Sheet ar e available, depending on the product.
When this option is selected, you must use one of the fo llowing settings: ◦ Auto (the defa ult setting) ◦ Optimize for Raster ◦ Optimize for Text and Vector ● Alternative Letterhead Mod e Alternative Letterh ead Mode feature affects the way you load letterhead or preprinted pape r.
Figure 2 -4 Printing Sh ortcuts ta b The Printing Shortcuts tab saves commonly used driver sett ings under a shortc ut name. ● Use defined printing shortcuts ● Create a custo m printing shortcut U.
● Snapshot Photos ● Glossy/Presentation Factory Defaults When Factory Defaults is selected, the customizable options ar e grayed out, locking in those de fault options. The Factory Defa ults are as follows: ● Paper sizes: Letter (This setting changes acco rding to country/regi on.
● 4x6 ● 5x8 ● A3 ● A4 ● A5 ● A6 ● B4 (JIS ) ● B5 (JIS ) ● 10x15cm ● 8K 270x390 ● 16k 195x270 mm ● 8K 260x368 ● 16k 184x260 mm ● 8K 273x394 ● 16k 197x273 mm ● Japanese P.
Paper type The following options a re available: ● Unspecified (default) ● Plain ● HP EcoSMART Lite ● HP LaserJet 90 g ● HP Color Laser Matte 105g ● HP Premium Choice Matte 120g ● HP Pre.
● Colored ● Bond ● Recycled ● Rough ● Heavy Rough ● HP Tough Paper ● Opaque Film Print on both sides The following options a re available: ● No (defaul t) ● Yes, Flip Over ● Yes, F.
● Paper type: Envelope ● Color opti ons: Colo r Cardstock Heavy These settings are automati cally selected: ● Paper sizes: Letter (This setting changes acco rding to country/regi on.
Booklet Printing These settings are automati cally selected: ● Paper sizes: Letter (This setting changes acco rding to country/regi on.) ● Paper source : Automatica lly Select ● Paper type: Unsp.
Use the Paper/Quality tab to specify paper size, type, and source. You can also use this tab to specify different paper selections for the front cover, first page, other p ages, last page, and back cover of the docu ment. The following figu re shows the Paper/Quality tab.
● Paper type ● Special pages Paper sizes The Paper sizes setting is a drop-down menu that lists all of the supported paper sizes. When you move the mous e over the dimensions lab e l, the mouse cursor changes from an arrow to a gloved hand. Click the dimensions label to to ggle between Engli sh and metric units.
If you type a new name into the Name text box, bu t then do not click Save , you can change the width and height va lues without losing the name. Ho wever, if you close the dia log box without cli cking Save , any unsaved nam e or size values a re lost without warning.
Paper type The Paper type drop-do wn menu shows the first few p aper types that the product su pports and an entry for More . Clicking More open s the Type Is dial og box. Click the + next to Type Is and its subcategories to view all of the paper types th at the product supports, listed in the follo wing categories.
◦ HP Brochure Glossy 20 0g ◦ Card Glossy 176-220g ● Other ◦ Color Laser Transpare ncy ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Pape r ◦ Opaque Film The default setting is Unspecified .
Covers To use specific cover settings, click the Covers item in the Special Pages list. Use the Covers options to include a blank or preprinted cover on a docume nt, or to include a fron t/ back cover from a source tray that is different fr om the one used for the remaind er of the document.
document preview image appears in the upper-right corner of the follow ing Printing Preferen ces driver tabs: ● Printing Shor tcuts ● Paper/Quality ● Effects ● Finishing ● Color Switching between ta bs does not change the locati on or appea rance of the document preview image.
Figure 2 -6 Effects tab The Effects tab contains th e following controls: ● Resizing O ptions ● Document preview image ● Watermark s Resizing Options The Resizing Opti ons group box consists of .
Print document on Click the Print document on o ption to format the do cument for one paper size and then print the document on a different paper size , with or without scaling the im age to fit the new pape r size. The Print document o n control is disabled by either of the following conditions: ● The % of actual size value is not 100.
The following setting s disable % of actual siz e : ● Print document on (on the Effe cts tab) is selected ● Pages per sheet (on the Finishing tab) is not 1 Document preview ima ge The document preview image is a line-drawn image of a page that rep resents graphics and text.
Watermarks are applied to logical pages. For examp le, when Pages per shee t is set to "4 " and First page only is turned off, four watermar ks appear on the p hysical page (one on ea ch logical page). Click Edit , and the Watermark De tails dialog box appears.
Message Angle Use the controls in the Message An gle group box to print the watermark in differ ent orientations on the page. All setting s center the watermark string with in the page; the sele ction of a particular setting affects only the angle of the string placement.
◦ Medium ◦ Medium dark ◦ Dark ◦ Very dark ◦ Darkest These values represen t the intensity of th e gray that is used. Sele ct Light to produce a lightly saturated gray wa termark. Select Lightest to pr oduce the lightest sh ade of watermark. S elect Darkest to produce a black watermark.
Finishin g tab features NOTE: The Finishing ta b is located on th e Printing Preferences tab set. For informat ion about how to access these tabs, see Printing Preferences driver tabs on page 15 . Use the Finishing tab to print b ooklets and con trol the pa per output.
● Pages per shee t ● Print page b orders ● Page order Print on both sides The default setting for the Print on both si des option is off (not selected).
pages per sh eet, the booklet setting is disab led. See Pages per sheet on page 44 for more information. Book and Booklet Printing The HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 colo r MFP M475 supports book and booklet printin g. A book is a print job consisting of at least two pages.
● 6 pages per sheet ● 9 pages per sheet ● 16 pages per s heet NOTE: When you select an option othe r than 2 pag es per sheet , boo klet printing is unavail able. Related controls in dented beneath Pages per Sheet are Print page bord ers and Page o rder , which become active when Pages per sheet is greater than 1.
NOTE: Nearly all software programs establish the orientation for the printed page , so the page orientation in the driver is useful only fo r the few software p rograms that do not se t an orientation. The Orien tation group box contain s the following options: ● Portrait .
● Color Option s ● Color Themes ● Document preview image ● HP EasyColor NOTE: Color Options and Color Themes settings are onl y available when HP EasyColor is not selected. Color Options Use the Color Options group box to adj ust the independent color con trols.
● Graphics ◦ Neutral Grays ● Photographs ◦ Neutral Grays Edge Control The Edge Control setting d etermines how edges are rend er ed, to prevent a gap or white line on a colored backg round. Edge Control has two componen ts: adaptive halftoning and trapping.
Color Themes The Color Th emes group box contains th e following RGB color options, which determines how colors are re ndered: NOTE: To activa te the Colo r Themes controls, clear the HP EasyColor check box.
Document preview ima ge The document preview image is a line-drawn image of a page that rep resents graphics and text. The document preview image i s always oriented so that th e contents of the pag e are right-side-u p.
Figure 2 -9 Services ta b The Services tab contains the following grou p boxes: ● Internet Services Internet Services The Internet Serv ices group box contains the Select a destination drop-down menu wi th the following selections: ● Online diagnostic tools .
Device Settings tab features NOTE: The Device Settings tab is located on the Printer Properties tab set. For information about how to access these tabs, see Printer Properties driver tabs on page 16 , Available options de pend on the feature. The fol lowing figure shows the Device Settings tab.
The trays listed in the Form to Tray Assign ment setting in clude standard trays and optional accessory trays. Gene rally, items that ar e installed separa tely have a separate Installable Options setting. The input trays listed here are also liste d as paper sources on the Paper/Quality tab.
6. Click Properties . The HP Font Installer dialog box appears. 7. Type the name and path of t he fo nt metric file in the Prin ter Font File Location text box, or click Browse to locate the file on the co mputer. The font file names a ppear in the Font(s) to be Added window.
Automatic Configuration The feature auto matically updates the registry and changes the configura tion information that appears on the Device Settings tab.
Figure 2 -11 About tab The Abou t tab lists driver installation file names and their version numbers. The About tab also indicates whether th e driver was auto configured, whether administra tor preferences w ere set, the date the driver was last con figured, and whethe r the configuration is au toconfigured or user- configured.
Enterprise Auto Configuration Enterprise AutoConfiguratio n (EAC) uses bidirect ional communication to provide aut oconfiguration functionality fo r installation of th e print driver over a netw ork, w hether you use the installe r on the printing-system software CD or the Add Printer Wizard to install the driver.
Table 2-3 EAC avail ability in Microso ft Windows and Mic rosoft Share (continued) Method Connection type Microsoft Share 1 2000 XP 2000/XP host with 2000/XP client/ Windows Server 2008/ Windows Vista.
For example, if th e product is installed and an optional pape r-handling accessor y is added later, u se the Update Now feature to quer y the product an d update the settings to matc h the new prod uct configuration. The feature auto matically updates the registry and changes the configura tion information that appears on the Device Settings tab.
HP UPD Driver C onfiguration con figures the driver to match the accessories th at are installed on the product, or to match the settings th at IT administrators make in th e configuration (.CFG) file (for example, op tional trays, to tal amount of memo ry, job-storage settings , or mopier se ttings).
For detailed informatio n about gaining access to and installing these tools, see the HP Driver Configuratio n Support Guide at the following Web site and click on the Man uals link.
● Times New Roma n Italic ● Arial Italic ● Courier New Bold ● Times New Roman Bold ● Arial Bold ● Courier New Bold Italic ● Times New Roma n Bold Italic ● Arial Bold Italic ● Symbol .
Table 2-6 Defaul t fonts (continued) Font name Font style F ile name CourierPS Regular CPSR45W.TTF CourierPS Bold CPSR65W.TTF CourierPS Bold Oblique C PSR66W.TTF CourierPS Oblique CPSR46W.TTF Garamond Antiqua GARR45W.TTF Garamond Halbfett GARR65W.TTF Garamond Kursiv GARR46W.
Table 2-6 Defaul t fonts (continued) Font name Font style F ile name New Century Schoolbook Italic NCSR56W.TTF New Century Schoolbook Roman NCSR55W.TTF Palatino Bold PALR65W.TTF Palatino Bold Italic PALR66W.TTF Palatino Italic PALR46W.TTF Palatino Roman PALR45W.
● Perform text recogn ition on the scanned ite m through Readiris, if Re adiris text-recognition software is installed on the computer. ● Open the scanne d item with any third-party so ftware program that sup p orts the drag-and-drop functio n.
Figure 2 -12 HP Scan dialog box The list contains any use r-defined destinations , and the following default destin ation options: ● Save as PDF ● Save as JPEG ● E-mail as PDF ● E-mail as JPEG ● Everyday Scan After you select a destination, click Scan to start the scan.
programs, you mus t specify the correc t software prog ram and specify a file type that your progra m supports. E-mail The HP Scan software for Wind ows supports on ly 32-b it messaging application programming interface (MAPI)-complia nt e-mail programs, and does not support In ternet-based e-mail programs such as Hotmail, Yahoo, or MSN.
Table 2-8 Availa ble scan settings (continue d) Option Scan settings File typ e ● Portable Network Graphics ( *.png) ● Adobe PDF (*.pdf) ● JPEG (*.jpg) ● Windows Bitmap (*.bmp) ● TIFF (*.tif) Size to sc an ● Entire Scan Area ● Letter (8.
Figure 2 -14 WIA-driver user interface — flatbed When you use th e WIA scan driver, you must modify th e brightness and contrast af ter you perform the scan. Contras t or brightness mod ifications canno t be set on the prod uct. Only native prod uct resolutions are supported, and no software interpol ation is performe d.
NOTE: The product must be connected to a network and have Internet access to use HP ePrint. HP ePrint is disabled as a default setting i n the product. Use this procedure to enab le it. 1. Type the product IP address into the ad dress line of a We b browser to open the HP Emb edded Web Server.
Click the Help & Lea rn Center on the Documentation screen of the installer to open a n HTML help system that provides step-by-step instructions for performing specif ic tasks, including clearing jams and loading tra ys. Figure 2 -15 Help & Le arn Cente r The Help & Lea rn Center can also be ope ned from the Windows Start menu.
To access the HP Device Toolbox, co mplete one of the fo llowing procedures : ● Click the Windows Start button, click the Programs or All Programs item, click the HP item, click the pr oduct group, and then click the HP Device To olbox item.
Home tab Use the Home tab to access and print detailed information regarding p roduct and supply status, product con figuration, networ k configuration, and usage.
Supplies Status The Supplies Status page sh ows the status of all of the product supplies, including the print cartridges. Figure 2 -18 HP Device Toolbox, Home tab – Supplies Status page Device Conf iguration pa ge The Device Co nfiguration page shows the values of all of th e settings that are availa ble in the product.
Network Summa ry page The Networ k Summary page contains informa tion about th e ne twork and its enabled fea tures. Figure 2 -20 HP Device Toolbox, Home tab – Network Summary page Reports Use the Reports page to print the intern al special pages the d evice generates.
● PS Font List ● Demo Page Figure 2 -21 HP Device Toolb ox, Home tab – Reports page Color Usage Log Click the Color U sage Log tab to: ● Find the Product Name and Serial Number , which are listed un der the Product Info subheading. ● Check the number of print jo bs stored, which is liste d under the Usage Totals subheading.
● Paper Setup page ● Print Quality page ● EcoSMART Consol e page ● Print Densit y page ● Paper Types pag e ● System Setup page ● Service page ● Save and Rest ore page ● Product Security page Device Information page The Device Info rmation page contai ns identifying in forma tion about the product: ● Device Descrip tion .
Paper Setup page Use Paper Setup page to configure the paper-setup settings for th e product. Change the defau lt settings by clicking the black arrow ne xt to each option an d highlighting th e selection.
Print Density page Use the Print Density page to control the print d ensity of each print cartridge on the p roduct. Figure 2 -28 HP Device Toolbox, System tab – Prin t Density page Paper Types page Use the Paper Types page to set the default p aper type settings for the product.
Service page Use the Service page to start the cleaning mod e procedure on the product. Figure 2 -31 HP Device Toolbox, System tab – Servi ce page Save and R estore page Use the Save and Resto re page to save, lo ad, or restore device settings.
Printing Use the Printing page to change the printing defaults for the product. Figure 2 -34 HP Device Toolbox, Print tab – Printing page PCL5 Use the PCL5 page to ch ange the PCL defaults fo r the product. Figure 2 -35 HP Device Toolbox, Print tab – PCL5 page PostScript Use the PostScript pane to turn off/on Po stScript pr inting errors.
Receive Option s Use the Receive Opti ons page to select whe ther to print rece ived fa xes or forward received faxes to a specified number. Figure 2 -37 HP Device Toolbox, Fax tab — Receive O ptions Phone Book Use the Phone Book page to store frequ ently used fax nu mbers.
Junk Fax L ist If you do not want to receive faxes from sp ecific people or businesse s, use the Junk Fax List page to store the fax numbers you want to block. Figure 2 -39 HP Device Toolbox, Fax tab — Junk Fax List Fax Activity Log The Fax Activity L og displays a history of all fax activity for the product.
● Certificates page ● HTTPS Enforcement page ● SNMP page Network Summary The Networ k Summary page contains all the informatio n abou t the network an d its enabled features.
Click Apply to keep ch anges. When you click the Ap ply button, a confirmation di alog appears. Click the Yes button to cont inue. Figure 2 -42 HP Device Toolbox, Networking tab – IPv4 Configuration page IPv6 Configuration The IPv6 Con figurat ion page shows the statu s of the IPv6 netw ork configurat ion settings.
Wireless Co nfiguration Use the Wireless Configur ation page to turn off/on the wireless capabilities for the product. Figure 2 -44 HP Device Toolbox, Networking tab – Wireless Configurati on page Wireless Direct Setup Use the Wireless Direct Setup page to enable device s within wireless range to connect to the product a nd print.
Table 2-9 Network Identification pane – Text Entiti es Text Entity Disabled status Host name Disabled if configured by BOOTP Domain name (IPv4/IPv6) Disabled if configured by BOOTP, DHCPv4, or DHCPv.
You may also use the Certificates page to upload a Ce rtificate Author ity (CA) certificat e to verify the e-mail server's certificat e, for increased security Figure 2 -48 HP Device Toolbox, Net.
HP Web Services tab Web Services Se tup page Use the Web Services Setup page to enable or disable the HP Web Services featu re. Figure 2 -51 HP Device Toolbox, Web Service s Setup page Proxy Setting s page Use the Proxy Settings page to set the HP Web Se rvices proxy server.
HP Web Jetadmin HP Web Jetadmin is a b rowser-based management to ol for HP Jetdirect-co nnected printers within your intranet, and it should be instal led on ly on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the lat est list of supported host systems, visit www.
Detailed Windows installation instructions The dialog bo xes shown here appea r in the Windows XP Professional installation sequence. The order and appearance of dialog boxe s can vary among operating systems.
2. Click the I have reviewed and a ccept the installation agreements check box, and then click the Next button. Wait a few minutes while the program sets up, and then the Softw are Instal l screen appears. Figure 2-56 HP Smart Install — Software Install screen 3.
Figure 2-57 Software installation — Conn ection Type scre en ● For USB-connected products, follow these steps: ▲ Connect the pro duct to the computer when prompted at the Connect th e Product screen. The installer program opens a prog ress bar as it automatically starts the software installation.
● For wired network conn ected products, follow these steps: a. Select the Connect through a w ired network option. Figure 2-59 Software installation — Connection T ype screen for wired network installation b. If the product's network settings are not known, select the Automatically find my product on the network option.
e. A list of products is displa yed on the Network Product(s) Found screen. Select the product to install and then click the Ne xt button Figure 2-60 Software installation — Ne twork Pr oduct(s) Fo und screen ● For wireless network connected pr oducts, follow these steps: a.
b. The installer program pr ompts you to connect the USB cable, momentar ily, between the computer and the p roduct. Connect the cable a nd the installer prog ram continues automatically.
c. In the Wireless Network(s) Fo und screen, select the correct network, and then click the Next button. Figure 2-63 Software installation — Wireless Ne twork(s) Found screen for wirele ss connected installation NOTE: If the correct networ k does not appea r, click the Search Again button, or click the I do not see my wirele ss network.
d. In the Wireless Network Se tup screen, provid e the wireless network security key, and then click the Next butto n. Figure 2-64 Software installation — Wirele ss Network Setup screen for wireless.
4. When the i nstallation co mpletes, th e Product Configuration screen a ppears. Figure 2-65 Software installation — Product Configuration screen ● Install the Bing Toolbar to use with Windows In ternet Explorer by selecting the Install the Bing Tool bar check box.
5. Click the Fax Setup Wizard button to configure the fax functi on s on the product, or you may run the Fax Setup Wiza rd at a later time by clicking the Start button, clicking All Program s , clicking HP , clicking the product folder, then clicking Fax Setup Wizard .
3. Read the license agre ement, click the I have reviewed and acce pt the installation agreements check box, and then click the Next button to continue.. Figure 2-67 Software in stallation — License a greement screen 4. Select Click here for more in stall options to customize the software components that are installed with the product.
5. Select a connection type option on the Connection Type screen, based o n how the prod uct connects to the computer. NOTE: If you are installing a base unit (which do es not have a network con nection option), this screen does not appear. Proceed to the next step.
▲ Connect the pro duct to the computer when prompted at the Connect th e Product screen. The installer program opens a prog ress bar as it automatically starts the software installation.
● For wired network conn ected products, follow these steps: a. Select the Connect through a w ired network option. Figure 2-71 Software installation — Connection T ype screen for network conn ected installation b. If the product's network settings are not known, select the Automatically find my product on the network option.
e. A list of products is displa yed on the Network Product(s) Found screen. Select the product to install and then click the Ne xt button Figure 2-72 Software installation — Ne twork Pr oduct(s) Fo und screen ● For wireless network connected pr oducts, follow these steps: a.
b. The installer program pr ompts you to connect the USB cable, momentar ily, between the computer and the p roduct. Connect the cable a nd the installer prog ram continues automatically.
c. In the Wireless Network(s) Fo und screen, select the correct network, and then click the Next button. Figure 2-75 Software installation — Wireless Ne twork(s) Found screen for wirele ss connected installation NOTE: If the correct networ k does not appea r, click the Search Again button, or click the I do not see my wirele ss network.
d. In the Wireless Network Se tup screen, provid e the wireless network security key, and then click the Next butto n. Figure 2-76 Software installation — Wirele ss Network Setup screen for wireless.
6. When the i nstallation co mpletes, th e Product Configuration screen a ppears. Figure 2-77 Software installation — Product Configuration screen ● Install the Bing Toolbar to use with Windows In ternet Explorer by selecting the Install the Bing Tool bar check box.
7. Click the Fax Setup Wizard button to configure the fax functi on s on the product, or you may run the Fax Setup Wiza rd at a later time by clicking the Start button, clicking All Program s , clicking HP , clicking the product folder, then clicking Fax Setup Wizard .
Remove software Use the HP Uninstall utility to remove the product software The installed software in cludes a utility to remove the product software. 1. Click the Windows Start button, click the Programs or All Programs item, and then click the HP item.
3. Click the Uninstall button to begin the removal p rocess. When the process is co mplete, either click the Reboot Now button, or clear the check b ox and click the Reboot Late r button.
Use the software CD to re move the product software The installer program on the software CD includes a utility to remove the product software 1. Insert th e printing system s oftware CD in to the CD-ROM drive.
2. Click the Uninstall option, and then click the Next button. Figure 2-83 Software installation — Uninstall option selected 3. Click the Uninstall button, and then follow the onscreen instructions to co mplete the process.
4. Click the Uninstall button to begin the removal p rocess. When the process is co mplete, either click the Reboot Now button, or clear the check b ox and click the Reboot Late r button.
Remove the printer driver by using the Windows Add or Remove Programs feature If the printer driver was installed by the HP Driver Installation Utilit y (HP DIU), perform the following to uninstall the driver: NOTE: You do not need the printing -system so ftwar e CD to use t his uninsta ll method.
4. The HP Driver Uninstall Utility launches. Click the Uninstall button to start the uninstall process. Click Cancel to exit the HP Uninstall Utility. Figure 2-88 HP Driver Unin stall Uti lity screen 5. When the removal is complete, you will be prom pted to reboot the co mputer.
Uninstall the printer d river by using the Ser ver Properties feature If the printer driver was install ed by the Add Prin ter Wizard, perform the fo llowing to uninstall the driver: NOTE: To uninstall the software, you must log on with Admini strator privileges.
3 Mac software and utilities ● Software insta llation methods ● Install the Mac printing-system software ● Remove software from Mac operating systems ENWW 119.
Software installation methods CD installation Supported operatin g systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and 10.7 NOTE: For Mac OS X 10.5 and la ter, PPC and Intel® Core™ Processor Macs are supporte d.
Installed software componen ts for Mac The printing-sy stem software f or Mac is compos ed of an HP-created postscript (PS ) printer de finition file (PPD) and a Printer Dialog Exte nsion (PDE) file that wor k together with the Mac OS print ing system.
HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 PDE A Print Dialog exten sion file can specify one or more PDEs to load in the Print dialog b ox to provide HP printer specific features. A prin ting dialog extension (PDE) is a wa y to extend the Print dialog box in Mac OS X with cu stom printer features.
2. The main HP Utilit y screen appears. Click the product in the Printers list . Figure 3-1 HP Utility main screen The following sectio ns describe the screens and fe atures that are available in the HP Utility. HP Utility toolbar Figure 3 -2 HP Utility toolbar The HP Utility toolbar includ es the following controls.
● Supplies : Click this button to open the HP SureSupply Web site. ● Registration : Click this button to open the HP registration Web site. ● Recycling : Click this button to open the HP Plan et Partners Recycling Program Web site.
Device Information In the Information And Supp ort section, click the Device Information icon to find the product Service ID (if assigned), the firmware version ( FW Version ), and the Seri al Number . Figure 3 -4 Device Information screen The product configuration pa ge shows other settings; click the View Co nfiguration Page button.
Color Usage In the Information And Supp ort section, click the Color Usage icon to open a screen and print a color-usage log. Figure 3 -6 Color Usage screen The color usage log provides the fol lowing information.
Acrobat Reader programs for .PDF files), bu t c an be se nt directly to the product by using the File Upload command. ● HP LaserJet pr inter command langua ge (.PRN) ● Portable documen t format (.PDF) ● Postscript (.PS) ● Text (.TXT) On the File Uplo ad screen, click the Choose button to open a navigation screen.
HP ePrint Center In the Information and Su pport section, click the HP ePrint Center icon to enable the ePrint feature, which allo ws you to print from anywhere with a Web connection.
Trays Configuration Use the Trays Config uration screen to change paper size and type for each of the trays instal led on the product. Figure 3 -11 Trays Configuration screen 1.
Network Set tings In the Printer Settings section, click the N etwork Settings icon to open th e IPv4 S etting s screen. Figure 3 -13 I Pv4 Settings screen This screen provides access to IPv 4 , IPv6 , Bonjour Settings .
Figure 3 -14 Bonjour Settings screen Bonjour is enabled by de fault. To disable Bon jour, click to clear the Enable Bonjour check box, and then click the Apply Now button. Auto-off In the Printer Settings section, click the A uto-off icon to configure the printer to automatica lly turn off after a set period of inactivity.
Auto-Answer allow s the device to automa tically answer incoming calls afte r a specified number of rings. NOTE: More options and ad vanced settings may be accessed using the Embedded Web Server in your printer. Refer to th e device documentati on for more information.
Fax Speed Dials In the Fax Settings section, click the Fax Speed Dials icon to enter groups a nd/or individuals into the Speed Dial memory o n your printer. NOTE: Not all devices with Speed Di al support Groups. Fo r more information, see th e documentation that came with your device.
Figure 3 -19 Junk Fax Blo cking scr een Fax Logs In the Fax Settings section, click the Fax Logs icon to ac cess a record of all fax activity for the device, and to blo ck or unblock any fax nu mbers from sending to you r device. When you have m ade changes, cl ick the Apply button.
Message Center In the Information section, click the Me ssage Cente r icon to open the Message Center screen. The screen shows any error events tha t have occurred with the prod uct.
● Default print er driver setting s : The default printer d river settings determine the setting s used in all print jobs, unless se ttings are changed in the Page Setup , Print , or Printer Properties dialog boxes.
Detailed Mac installation NOTE: The information in this se ction may be used to install the print driver for USB, wired and wireless network connections. 1. Close all programs. 2. Connect the USB ca ble between the product an d the computer, and make sure that the produ ct is turned on.
5. In the Licen se screen, select the correct lan guage in the d rop-down box, re ad the license agreement, an d then click the Continue button. Figure 3-23 Mac installa tion — License screen 6. In the pop-up that appe ars, click the Agree button to confirm that you accept the license agreement.
7. In the HP ePrint Offer screen, click the check box to inst all eP rint software, or clear it to decline the software. Click the Continue button . Figure 3-25 Mac installa tion — HP ePrint Offer s.
8. In the Select Device scree n, select the produ ct to be installed, and then click the Cont inue button. Figure 3-26 Mac installation — Select Devi ce screen If the product does not appe ar, make .
9. In the Installat ion Options screen, select which option you would l ike to install, and then click the Install button.. Figure 3-27 Mac installation — Installation Options screen 10. In the Pa ssword popup that opens, e nter the user Name and Password , a nd then click the OK button.
11. The installe r program shows a prog ress bar as the inst allation proce ss starts. This proce ss can take several minutes. Figure 3-29 Mac installa tion — Progress bar 142 Chapter 3 Mac softwa r.
12. In the Setup screen, you can click More Info button or click the check box to learn more about optional soft ware. Ther e is also an HP Online Privac y Statement link. Click the Continue button to complete the setup, or click the Skip Setup button to run the setu p wizard at another time.
13. In the Wireless Setup screen, make sure that the Configure your device for a w ireless network check box is clear, and then click the Continue b utton. In the popup that opens, click the Contin ue button. Figure 3-31 Mac installa tion — Wireless Setup scree n 14.
click the Register button to complete th e setup, or c lick th e Go Back button to run the setup wizard at another time. Figure 3-32 Mac installa tion — Web Registration screen ● If you clicked the Register button, th e installation program opens the HP registration program.
15. When the ins tallation co mpletes, the Summary screen app ears. To add th e HP Utility icon to your Dock, click the Add HP U tility to D ock selection box.
3. If you are installing the product using a USB conne ction, veri fy that the prod uct appears in th e printer list. The Name column in the printer list should di splay the product name.
Remove software from Mac operating systems You must have administrator righ ts to remove the software. 1. Open System Preference s . 2. Select Print & Fax . 3. Highlight t he product. 4. Click the minus (-) symbol. 5. Delete the print queue, if ne cessary.
4 Linux, Unix and other ● Linux information ● Unix information ENWW 149.
Linux information HPLIP (Hewlett-Packard Linux Imaging & Printing) is a n HP-developed solution for printing, scannin g, and faxing with HP inkjet and laser base d printers in Linux, distributed u nder the MIT, BSD, and G PL license. HPLIP supports most HP printers and MFP’s sold over the past 20 years.
Unix information UNIX systems require a Model Script to set up the UNIX envir onment to be able to pr int to the pr inter. The HP LaserJet IIISi , or any gener ic HP LaserJet printer Model Scri pt, should work. These file s are written and pro vided by the individual UN IX vendor.
152 Chapter 4 Lin ux, Unix and other ENWW.
5 Engineering details Introduction This chapter presen ts engineering detail for the following topics: ● File to E-mail utility ● Capture PRN for Mac (CUPS cap ture) ● Network Diagnostic Utility.
File to E-mail utility The File to E-mail utility co llects the data specified in an .INI file and then atta ches the data files to an e-mail that can be sent to HP Cu stomer Support to assist trouble shooting. The utilit y runs on the computer, but does not in teract with the product.
Capture PRN for Mac (CUPS capture) CUPS is the standards-b ased, open source printing system developed by Ap ple Inc. for Mac OS X and other UNIX-like operating systems.
Network Diagnostic Utility (NDU) Network Diagnostic Utility is a do wnloadable tool to help identify and fix common problems when installing or using HP printers on your home network. The ND U guides you thro ugh the following troubleshooting steps: ● Identify network and In ternet connection problems.
Printer Diagnostic Utility (PDU) HP Print Diagnostic Utility is a downlo adable tool cr eated to help users troubleshoot and correct many common problems on Win dows-based co mputers that can prevent printing.
SAP Printing A device type is a configuration file for the SAP printer driver th at ensures proper functionality between the SAP data stream and t he printer or output device wher e the data is sent.
Citrix This chapter contains informa tion on the following to pics: ● Using the HP Universal Pr int Driver for Windows in Citrix environments ● The diffe rence betwee n the Citrix and HP UPDs Usin.
● The UPD dynamic mode UI will be displayed. The user can then select the desired printer. ● When the UPD print preferen ces UI is displayed, the user can click Cancel .
user setting s of the client printers from th e c lient. The auto-crea ted printers using th e HP UPD will have default print settings, such as print single-sided a s default.
Print troubleshooting Print-quality troubleshooting tools Repetitive image defects ruler If the product output has a co nsistent, repetitive defe ct, then use the table in this se ction to dete rmine which part needs to b e cleaned or repla ced based o n the measured distance b etween the repetitions of the de fect.
Index A accessories, automatic configuration 56 Advanced page, HP Device Toolbox (Window s) 87 Auto-off Mac configuration 131 autoconfiguration, driver support for 56 autoconfiguration, Enterprise abo.
Send True Type as Bitmap , printer dr ivers 20 supported by Windows 61 True Type, prin ter drivers 19 Upload Fonts, HP Utility 127 upload, Configuration Settings menu 127 H help printer drivers 16 Hom.
N Network Summary page, HP Device Toolbox (Wi ndows) 75 Networking tab, H P Device Toolbox (Window s) 83 networks HP Device Toolbox, accessing 71 HP UPD Driver Configuration 59 Mac settings 130 Novell.
Printing Pre ferences tab , driver access 15 Printing Shortcuts tab content s 21 Raster Comp ression featur e, Advanced tab 20 Resizing Option s settings, Effects tab 36 Send True Type as Bitmap setti.
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© 20 1 2 Hew lett-P ac kar d De velopmen t Compan y , L.P . www .hp.com.
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If you already are a holder of HP (Hewlett-Packard) M475, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) M475.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) M475. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) M475 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
