Instruction/ maintenance manual of the product CE708A#201 HP (Hewlett-Packard)
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HP C OLOR L ASERJET ENTERPRISE CP5 5 20 PRINTER SERIES Service Manual.
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HP Color LaserJet Enterprise CP5520 Printer Series Service Manual.
Copyright and License © 2010 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to ex plain a concept or to com plete a task. CAUTION: Cautions indicate procedures th at you should follow to avoid losing da ta or damaging the product.
iv Conventions used in this guide ENWW.
Table of contents 1 Theory of operation ..... .................. ................ .............. .................. ................ ................. .. 1 Basic operation ........... .............. .............. ............. .............. ........
Latent-image forma tion block .. ................................................................... 29 Pre-e xposure .... ............. ............. ............ ............ ............ ........... 29 Primary ch arging ............................
Media detection ........... ........... ........... ........... ........... ........... ........... .......... 58 Feed-spe ed control ......... ........................ ......................... ......................... 59 Fusing and delivery block .
Pickup rol ler (Tray 2) ...... .............................. ......................... ......................... ......... 98 Pickup roller, separation roller , and feed rolle r (1 x 500-s heet and 3 x 50 0-sheet paper feeder s) .............. ......
Install the main dr ive assembly ..... ................ .................. ........... 167 Fuser drive asse mbly .................... .......................................................... 172 Remove the fuse r drive assembl y ....................
Re move the sec ond tran sfe r hi gh- vol tag e po wer sup ply ......... ....... 216 Driver PCA ..... ............. ............. ................ ............ ............. ................ .... 218 Remove the driver PCA .............................
Control panel menus .. ................. .............. ............... .............. ............. .............. ..... 257 Sign I n menu ........ ................ ................... ................ ..................... .................. ...... 257 Retrieve Jo b From USB menu .
TOP (top-of -page) senso r (PS5) ............. ............... ........... ........... 294 Fuser loop senso rs 1 and 2 (PS7 and PS8) ............... .................. 295 Fuser press ure-relea se sensor (PS9 ) ............ .......... ............ ...
DC controller connections ........ .......... .......... .......... ............ ....... 322 Product co nnections ....... ............ ............. ............ .............. ....... 324 Locations of ma jor compone nts ......................... ....
10.0X.Y0 S upply memory error ............................................................... 411 10.22.50 ............ ............ ............ ............ ............ ............... ............ ....... 412 10.22.51 ............ ............ ...
41.07.YZ Error To continue , press OK ..... .................. .............. ................. 434 42.XX.YY .... ................ ................... ................ ............... ................. ....... 436 47.00 .XX ............. .............
99.00 .10 Upgrade canc eled by user ....................................................... 457 99.00 .11 Upgrade canc eled by user ....................................................... 457 99.00.12 Up grade not perf ormed the file is invalid ......
Close upper right door For help press ? ... ................ ............... ................. . 468 Cooling devic e ........................... .............................. ............................. 468 Creating cle aning page ............ ....
Printing Font Lis t... ............ ..................... .................. ..................... .......... 479 Printing Fuser Te st Page... ....................................................................... 479 Printing Help P age... .........
Wrong cartridge in <color> slot .. .......... ............ .......... ............ ............ ..... 491 Event-log messages ..... ............. .............. ............. .............. .............. ............. ......... 492 Print an event log .
Service men u ........... .......... ............ ............ ............. .......... ............ .......... .......... .... 534 Product re sets ........ ..................... ............... .................. ................ ....................
Printed circ uit assemb lies ............. ..................... ........................... ..................... .................. .. 588 1x500 paper feeder .............. ............. .............. ............. ............. ............. .....
Shipping ............... ................... ......................... .................. ... 646 Non-U.S. r eturns ................................. ..................................... .............. 646 Paper ... ................... ..............
1 Theory of operation ● Basic operation ● Formatter-control system ● Engine-control system ● Image-formatio n system ● Pickup, feed, and delivery system ● Paper feeder ● Optional 3X500-s.
Basic operation Major product systems The product contains t he following five systems: ● Engine-control system ● Laser scanner system ● Image-formatio n system ● Media feed sys tem ● Option.
Sequence of operation The DC controller in the engine-control system contro ls the operational sequen ces of the produ ct. The following table describes durations and operations fo r each period of a print operation from the time the product is turned on un til the motor stops rotating.
Table 1-1 Sequence of operation (continued) Name Timing Purpose PRINT From the end of the INTR period un til the last sheet completes the fusing operation.
Formatter-control system The formatter is responsible for the following procedures: ● Controlling sleep mode ● Receiving and processing print data from the various product interf aces ● Monitori.
Input/output The product has three I/O interfaces: ● USB 2.0 port for connecting directly to a computer ● Internal 10/1 00Ba se-T network port ● Walk-up USB port CPU The formatter incorporates a 800 MHz Vermi llion proce ssor.
● Context-sensitive switching. The product can automatically recognize the personality (PS or PCL) of each job and configure itself to serve that personalit y.
Engine-control system The engine-control system coordinates all product fu nctions, according to co mmands that the formatter sends. The engine-control s ystem drives the laser/ scanner syst em, the image formation system, and the pickup/feed/deliver y system.
DC controller The DC controller controls the oper ational sequence of the product. Figure 1-3 DC controller diagram Fan Control p anel Switch ITB ass’y Cartridge (x4) T ransfer 2 high- voltage power.
Table 1-2 Electrical co mponents Component type Abbreviation Name Switch SW1 Power switch SW2 24V interlock switch SW3 5V interlock switch 1 SW4 5V interlock switch 2 SW5 Primary transfer disengagemen.
Table 1-2 Electrical co mp onents (continued) Component type Abbreviation Name Motor M1 ITB Motor M2 Drum motor M3 Developing motor M4 Fuser motor M5 Pickup motor M6 Developing disengagement motor M7 .
Motors The product has ten motors for paper feed a nd imag e formation. The DC controller determines there is a motor failure if a motor does not reach a specif ied speed within a specified period after motor startup, or if the rotational speed is outside a specified range for a specified period.
Table 1-3 Motors Description Components driven Failure detecti on ITB motor (M1) ITB Black photosensitive drum Black developing roller Yes Drum motor (M2) Yellow, magenta, and cyan photosensitive drum.
Fans The product uses three fans to main tain the correct internal temperatur e. The DC controller determines a fan failure when a fan locks for a spec ified period after it starts driving.
Fuser-control circuit The fuser-control circuit monitors and controls the te mperature in the fuser. T he product uses on-demand fusing. The fuser-control circuit consis ts of the following major comp.
Fuser temperatur e control The fuser temperature control maintains the fuser heater at its targeted temperature. The fuser main heater and sub heater contr ol the temperature of the fuse r sleeve. The DC controller monitors the main ther mistor and the sleeve thermistor.
Fuser protective function The protective function detects an ab normal temper ature rise of the fuser unit a nd interrup ts power supply to t he fuser heater.
Fuser failure detection The DC controller determines a fu ser unit failure, de activates the FUSER HEATER CONTROL signal, releases the relay to inte rrupt power supply to the fuser heater, and then no.
Low-voltage power supply The low-voltage power supply (LVPS) conv erts AC input voltage to DC voltage. Figure 1-8 Low-volta ge power supp ly FU102 FU101 Formatter +3.
+5V Supplied constantly Stopped during Sleep mode +5R Interrupted when the front or right door is opened +3.3V Supplied constantly 20 Chapter 1 Theory of operation ENWW.
Overcurrent/over voltage protectio n The low-voltage power supply has a protective circui t against overcurrent and overvoltage to prevent failures in the power supply circuit. The low-volt age power supply automatica lly stops supplying the DC voltage whenever excessive curr ent flows or voltage abnormall y increases.
High-voltage power supply The DC controller controls the high-volta ge power supply to generate biases. Figure 1-9 High-voltage power supply Secondary transfer bias circuit TRS2 TRI-1 Primary charging.
● Primary transfer roller: The primary transfer bi as is used to transfer the toner from each photosensitive drum onto the ITB. ● Secondary transfer roller: The seco ndary transfer bias is used to transfer the toner image from the ITB onto the paper.
Laser scanne r system The laser scanner system forms la tent images on the photosensitive drums according to the VIDEO signals sent from the formatter. The main components of the laser/scanner are th e laser unit and the scanner motor unit. The DC controller sends signals to the laser/scanner to control the functions of these components.
Laser failure detection The DC controller determines an optical unit failur e and notifies the formatte r, if the laser/scanner encounters the following conditions: ● The scanner motor does not reach a specified rotat ion frequency within a sp ecified period of the scanner motor start up.
Image-formation system Electrophotographic process The electrophotographic process forms an image on the paper. Following are the major components used in the process: ● Print cartridges ● Interme.
Figure 1-12 Electrophotographic process drive system Developing roller Developing roller Developing roller Developing roller Fuser motor ITB motor Drum motor Developing motor M2 M3 M1 M4 ENWW Image-fo.
Image formation process Each of the following pro cesses function s independently and m ust be coordinate d with the other product processes. Image formation co nsists of the following processes: Late.
Latent-image f ormation bloc k During the latent-image formation stage, the laser scanne r forms invisi ble images on the photosensitive drums in the print cartridges. Pre-exposure Step 1 : Light from the pre-exposure LED strikes the photose nsitive drum surface.
Laser beam exposure Step 3 : The laser beam scans the photosensitive drum to neutralize negative ch arges on parts of the drum surface. An electrostatic latent image is formed on the drum wh ere negative charg es were neutralized.
Developing block Step 4 : In the print cartridge, toner ac quires a negative charge from the friction that occurs when the developing roller rotates against the developing blade. The developing bias is applied to the developing roller to create a difference in the el ectric potential of the drum.
Transfer block Primary transfer Step 5 : The toner on the photosensitive drum is transfer red to the intermediate tr ansfer belt (ITB). The ITB is given a positiv e charge by the bias o f the pr imary transfer roller. The negatively charged toner on the drum surface is transferred onto the ITB.
Separation Step 7 : The elasticity of the paper and the curvature of the secondary transfer opposed roller cause th e paper to separa te from the ITB. The static charge eliminator reduces back si de static charge of the paper and c ontrols excess dis charge after th e transfer pro cess for stable media feed and i mage quality.
ITB cleaning block Step 9 : The cleaning blade scra pes the re sidual toner off the surface of the ITB . The residual toner feed screw deposits resid ual toner in the toner collection unit.
Print cartridges The product has four print cartridges, one for each color: yellow, magenta, cyan, and black. Each of them has the same structure. The cartridges are filled with toner and consist of t.
Memory tag The memory tag is a non-volatile memory chip in th e cartridge that stores information about usage for the cartridge. The product reads and writes the data in the memory tag. The DC controller determines a memory tag error and notifies the formatter when it fa ils to either read from or write to the memory tag.
The DC controller determines a developing disengag ement motor abnormality and notifies the formatter when it does not detec t a specified signal f rom the developing d isengagement senso r during the developing roller engagement and disengagement operation.
ITB unit The ITB unit receives the toner image from the phot osensitive drums and tr an sfers the complete toner image to the print media. The ITB unit consists of the following components: ● ITB ● ITB drive roller ● Primary transfer roller s ● ITB cleaner The ITB motor drives the ITB drive roll er which rotates the ITB.
Primary transfer roller engage ment and disengagement control Figure 1-27 Primary transfer roller engagement and disengagement control ITB SL5 SW5 M4 DC controller Fuser motor Primary transfer disenga.
The primary transfer roller engagement and di sengagement control engages the ITB with the photosensiti ve drum, or d isengages the ITB from th e drum, depending on the requirements of the print job. ● All rollers disengaged : The ITB disengages from all four phot osensitive drums.
DC controller also detects the pres en ce of the toner collection unit by monitoring the toner collection unit switch. Figure 1-28 ITB cleaning mechanis m SW6 ITB M1 DC controller Toner collection uni.
Color-misregistration control The color-misregistration control corrects the misaligned color planes caused by the variation inherent in the laser scanner units or cartridges.
Environment change control The environment change control calibrates each hi gh-voltage bias to obtain an appropriate image according to the environment changes. The DC co ntroller determines the environment, where the product is installe d, based on the sur rounding temperature and hu midity data from the environment sensor.
Pickup, feed, and delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The duplex model has a mechanism that reverses and refeeds the print media to print two sides automatically.
Figure 1-31 Pickup, feed, and delive ry system blocks Duplex block Pickup-and-feed block Fuser-and-delivery block ENWW Pickup, feed, and delivery system 45.
Photo sensors Figure 1-32 Photo sensors (paper pa th) PS3 PS2 PS1 PS4 PS10 PS6 PS7 PS8 PS5 MS Table 1-5 Photo sensors and switches (product) Item Description Item Descripti on PS1 Tray 2 cassette pape.
Motors and solenoids Figure 1-33 Motors and solenoid s (paper path) M4 SL3 M1 M9 M5 SL2 SL1 M7 M8 For duplex model onl y Table 1-6 Motors and solenoids (paper path) Item Description Item Description M.
Tray 2 cassette pickup The operational sequence of the Tray 2 ca ssette pickup is as follows : 1. The product is turned on or th e Tray 2 cassette is inserted. 2. The lift-up operation and the lifting plate spr ing mo ve up the lifting plate to the position where the paper can be picked up.
Tray 2 cassette multiple-feed prevention The product uses a separation roller method to preven t multiple sheets of print media from entering the paper path. The Tray 2 cassette separa tion roller do es not have its own driving force. Therefore the Tray 2 cass ette sepa ration roll er follows the ro tation of the Tray 2 cassette pickup roller.
Tray 2 cassette media-size detection and T ray 2 cassette-presence detection The DC controller detects the size of pape r loaded in the Tray 2 cassette by using the Tra y 2 cassette- media-end switch and Tary 2 cassette media width switch. The DC controller also detects the pre sence of the cassette by usin g the Tray 2 cassette media e nd switch.
Tray 2 cassette lift-up operation The cassette lift -up operation keep s the surface of the paper stack surf ace at the correct pickup position whenever the fo llowing conditions o ccur: ● Product power is turned on ● Tray 2 cassette is installed The list below describes the sequence of the Tray 2 cassette lift-up operation.
The DC controller determines a Tray 2 cassette lifter motor failure and no tifies the formatte r if the Tray 2 cassette-media -stack surface s ensor does not detect the lifter rack within a specified period after the Tray 2 cassette lif ter motor starts rotating.
Cassette media-presence detection The Tray 2 cassette-media-ou t se nsor detects the presence of paper in the Tray 2 cassette. The DC controller notifies the formatter when the Tr ay 2 c assette-media-out senso r detects the media is absent.
The MP tray m edia presence senso r detects the pre sence of print m edia on the MP tr ay. Figure 1-38 Tray 1 (MP tray) p aper pickup MP tray pickup roller MP tray separation pad SL2 M5 PS2: MP tray m.
The DC controller notifies the formatter of a media ab sence when it detects the last-pap er by the last- paper sensor. Figure 1-39 Tray 1 (MP tray) last-p aper detection A DC controller PS3: Last-pap.
The DC controller notifies th e formatter of a paper size mismatch error w hen the paper lengt h detected by the TOP sensor does not match the paper size specified by the forma tter.
Skew-feed prevention The printer corrects the skew feed without decreasing the throughput. 1. The leading edge of pa per strikes the registration shutter and aligns. 2. As the feed rollers k eep pushing the paper, t he pa per gets warped against the registration shutter.
Media detection The product automatica lly selects an optimal print mode for a print -media by monitoring the media sensors on the paper path. Media detection sensor types ● Reflected light type (de.
Feed-speed control The product adjusts the feed speed to obtain the best print qua lity depending on the type of print media. The pr oduct prints at the speed corre spondi ng to the print mode sp ecified by the formatter.
Two loop sensors located between th e fuse r sleeve and the ITB detect the paper loop. Accordingly the DC controller controls the rotation al spee d of the fuser motor to keep the loop amount properly.
Pressure roller pressurization and depressurization control The product releases the pressure roller from the fuser sleeve , except during pr inting, to prevent deforming the fuser sleeve and the pressure rolle r and to facilitate the jam-cl earing procedure.
Output bin full detection The output bin media-full sensor detects whether the output bin is full of printed page s. The DC controller determines the output bin is full and notifies the formatter when it senses the output bin media- full sensor is on for a specified pe riod during standby or printing.
Duplex block (duplex models only) The duplex block reverses and feeds the paper. Figure 1-45 Duplex block Duplex block Simplex p aper p ath Duplex p aper p ath (duplex model ) Only for the duplex model Duplex reverse and duplex feed control The duplex reverse control reverses the paper after the firs t side is printed.
5. The duplex feed motor rotates. 6. The duplex feed roller feeds the paper. Figure 1-46 Duplex operat ion DC controller Duplex reverse solenoi d Duplex feed rolle r Duplex ass’ y Simplex p aper pa .
Table 1-8 Paper sizes, duple x operation Paper size Duplexing media feed mode A4-R One-sheet operation A3 Letter-R B4 B5-R Ledger Legal A4 One-sheet operation Two-sheet operation B5 Letter A5-R Execut.
Jam detection The product uses the follow ing sensors to detect th e prese nce of print-medi a and to check w hether the print-media is being fed correctly or has jammed: ● TOP sensor (PS5) ● Fuse.
Fuser delivery stationary jam The fuser de livery sensor does not detect the trailing edge of paper within a specified period after the TOP sensor detects the trailing edge. The output bin media full sensor does not detect the leading edge of paper within a specified period after the fuser delivery sensor detects the leading edge.
Paper feeder This product suppo rts a 500-sheet tray (T ray 3). The oper ational sequenc e of the paper feed er is controlled by the paper feeder controller PCA. Figure 1-48 Pa per-feeder paper path PF pickup roller PF feed roller PF separation roller Figure 1-49 Paper-feed er block diagram +24V DC controller +3.
Paper-feeder motors The paper feeder has two motors for pape r feed and cassette lift-up op eration. Figure 1-50 Paper-fe eder motors PF lifter motor (M2) PF pickup motor (M1) Table 1-10 Paper-feeder .
Paper-feeder pape r pickup and feed The pickup-and-feed operation picks up one sheet of print media in the paper-feeder c assette and feeds it to the product.
Table 1-12 Cassette media- size detection a n d cassette-presence detection (Tray 3) Paper size Paper feeder Cassette media-width sensor Paper feeder Cassette media-end switch Top switch Center switch.
The paper feeder controller PCA det ermines a PF lift er motor failure and notifies the formatter thro ugh the DC controller when the PF paper-stack surface se nsor does not detect th e stack surface within a specified period after the PF lifter motor starts rotating.
Optional 3X500-sheet paper deck The 3x500-sheet paper deck is installed at bottom of the product. It picks up the paper and feeds it to the printer. The paper deck controller controls the operational sequence of the paper deck.
Figure 1-55 3X500-sheet paper deck block diagram DC controller Paper deck controller 1 Motor Solenoid Photointerrupter Switch Paper deck cassette 1 +24V +3.
Table 1-13 3X500-sheet paper deck (c ontinued) Component Desc ription Solenoid SL1 Paper deck cassette 1 pickup solenoid SL82 Paper deck cassette 2 pickup solenoid SL92 Paper deck cassette 3 pickup so.
Motor control Each of the paper deck cassettes uses two motors for pa per-feed and cassette lift -up operation. Figure 1-56 Paper deck motors Paper deck cassette li f ter motor Paper deck cassette pi .
Pickup-and-feed operation The pickup-and-feed oper ation picks up one shee t of paper in the paper deck cassette and feeds it t o the product. The pap er deck has th ree cassettes but each cassette pe rforms the same operation. Paper deck cassette 3 is us ed to describe the p ickup-and-f eed operation in this section.
Table 1-15 Pick up-and-feed operation (continued) Component Signal Paper deck cassette 2 lifter motor M82 PAPE R DECK CASSETTE 2 LI FTER MOTOR CONTROL signal Paper deck cassette 2 pickup solenoid SL82.
Table 1-16 Cassette media-size dete ction and cassette-presence de tection (3X500-sheet paper deck) (continued) B5 Of f On Off On On On A 4 O f f O f f O f f O nO nO n Ledger Off Off On Off Off On Leg.
The paper deck cassette media-out se nsor detects the presence of pap er in the paper deck cassette. Paper deck cass ette 3 is used to d escribe th e Cassette lift-up oper ation in this section.
Jam detection The paper deck uses the following sensors to detect the presence of paper and to check whether pap er is being fed correctly or has jammed.
Any one of the following sensor s detec ts a presence o f paper after the au tomatic delive ry is performed when the printer is turned on or when the door is closed.
2 Removal and replacement ● Introduction ● Removal and replacement strategy ● Electrostatic discharge ● Required tools ● Service appr oach ● Removal and re placement pr ocedures ENWW 83.
Introduction This chapter describes the remo val and replacement of field-repl aceable units (FRUs) only. Replacing FRUs is generally the reverse of remova l. Occasionally, note s and tips are incl uded to provide directions for difficult or critical replacement proc edures.
Required tools ● #2 Phillips screwdriver with a magnetic tip and a 152-mm (6-inch) shaft length ● Small flat blad e screwdriver ● Needle-nose pliers ● ESD mat or ESD strap (if one is available.
Service approach Before performing service ● Remove all media from the product. ● Turn off the power using the power switch. ● Unplug the power cable a nd interface cable or cables. ● Place the product on an ESD workstatio n or mat, or use an ESD strap (if one is available).
Removal and replacement procedures NOTE: The following assemblies are Custom er Self Repair (CSR) components. Go to Covers on page 111 or Main assemblies on page 130 for information about remo ving service assemblies.
2. Grasp the handle of the used prin t cartridge and pull out to remove. 3. Remove the new print cartridge from its protect ive bag. NOTE: Be careful not to damage the me mory tag on the print cartridge.
4. Grasp both sides of the print cartridge and dist ribute the toner by gently rocking the print cartridge. 5. Remove the orange protective cover from the prin t cartridge. Place the protective cover on the used print cartridge to protect it during shipping.
7. Close the front door. 90 Chapter 2 Removal and replacement ENWW.
Toner-collection unit NOTE: The toner-collection unit (TCU) i s designed for a single use. Do not try to empty the toner- collection un it and reuse it. To recycle a di scarded to ner-coll ection unit, follow the instructions that come with a replacment toner-collection unit.
4. Install the plug onto the discarded TCU before putt ing it into the box and mailing it for recycling. Figure 2-4 Remove the toner-coll ection unit (3 o f 3) 92 Chapter 2 Removal and replacement ENW.
Fuser CAUTION: The fuser might be hot. Allow enough time after turning off the product power for the fuser to cool. 1. Open the right-door assembly. 2. Grasp the handles and squeeze the bl ue release levers (callout 1). Figure 2-5 Remove the fus er 2 1 3.
Pickup roller (Tray 1) CAUTION: Do not touch the spongy roll er surface unless you are replacing the roller. Skin oils on the roller can cause pape r pickup problems. 1. Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2). Figure 2-6 Remove the pickup roller (Tray 1) (1 of 2) 1 2 2.
Separation pad (Tray 1) CAUTION: Do not touch the spongy roll er surface unless you are replacing the roller. Skin oils on the roller can cause pape r pickup problems. 1. Open Tray 1 (callout 1), and then remove the pickup roller cover (callout 2). Figure 2-8 Remove the separation pad (Tray 1) (1 of 4) 1 2 2.
3. Insert the tool under the separation pad . Figure 2-10 Remove the separation pad (Tra y 1) (3 of 4) 4. Rotate the top of the tool away from the produc t to release the separation pad, and then remove the tool and the separation pad together.
Separation roller assembly (Tray 2) CAUTION: Do not touch the spongy roll er surface unless you are replacing the roller. Skin oils on the roller can cause pape r pickup problems. 1. Remove Tray 2 fr om the product. 2. Open the right-door assembly. 3.
Pickup roller (Tray 2) CAUTION: Do not touch the spongy roll er surface unless you are replacing the roller. Skin oils on the roller can cause pape r pickup problems. 1. Open Tray 2. 2. Open the right-door assembly. 3. Remove the separatio n roller assembly (see Separation roller assembly (Tray 2) on page 97 ) 4.
Pickup roller, separation roller, an d feed roller (1 x 500-sheet and 3 x 500-sheet paper feeders) CAUTION: Do not touch the spongy roll er surface unless you are replacing the roller. Skin oils on the roller can cause pape r pickup problems. TIP: You do not have to separate the product fr om the feeder to re move these rollers.
2. Release three tabs, and then pull the ro llers in the direction of the arro w. Figure 2-16 Remove the 1 x 500 or 3 x 500 rollers (2 of 2) Reinstallation tip When you reinstall the rollers, make su re that the rollers snap into place.
Secondary transfer roller CAUTION: Do not touch the spongy roll er surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems. NOTE: If the secondary transfer roller is replaced, HP recommends that the ITB be replaced also.
Intermediate transfer belt (ITB) CAUTION: Do not touch the black-plastic be lt. Skin oils and fingerprints on the belt can cause print- quality problems. Always place the ITB on a fl at surface in a safe and protected location. NOTE: If the ITB assembly is replaced, HP recommend s that the se condary transfer roller be replaced also.
3. Pull the ITB out of the product un til two large handles expan d along the right and left side of the ITB. Figure 2-19 Remove the intermediate transfer belt (2 of 3) 4. Grasp the large handles on the ITB, pull it straight out of the product until it stops, and then pull up to remove it from the product.
Reset the New Transfer Kit setting at the cont rol panel NOTE: Use this procedure to reset the internal pa ge count if a replacement ITB and secondary transfer roller are installed. 1. At the control panel, press the Home button . 2. Open the following menus: ● Administration ● Manage Supplies ● Reset Supplies ● New Transfer Kit 3.
Formatter PCA CAUTION: ESD sensitive component. Do not replac e the laser sc anner and the formatter PCA at the same time. The settings for the laser scanner are stored in the formatte r RAM. When you install a new lase r scanner, it reads the settings from the formatte r.
2. Loosen two thumb screws, and then pull the forma tter straight out and away from the product to remove it. Figure 2-22 Remove the formatter (2 of 2) 3. Firmly pull the formatter from the product. Place the fo rmatter on a clean, flat, grounded surface.
Hard Drive Before proceeding, remove the following c omponents: ● Formatter PCA. See Formatter PCA on page 105 . Identify the hard drive type ❑ Encrypted hard -disk drive (ca llout 1) 1 ❑ Solid-.
Remove the encrypted HDD NOTE: If you are installing a replacement hard drive, yo u must reinsta ll the produ ct firmware . See Product updates on page 547 . 1. Disconnect two connectors (callout 1). Figure 2-23 Remove the encrypte d HDD (1 of 3) 1 2.
3. Rotate the HDD up and away from the PCA, and then slide it as shown below to remove it. Figure 2-25 Remove t he encrypted HDD (3 of 3) 1 2 Remove the solid-state hard drive NOTE: If you are installing a replacement hard drive, yo u must reinsta ll the produ ct firmware .
2. Remove the lock from the PCA. Figure 2-27 Remove the solid-state hard drive (2 of 3) 3. Disconnect the solid-state PCA from th e formatter PCA, and then remove it.
Covers Identification and location Figure 2-29 External panels, covers, and doors 1 2 3 4 5 6 7 9 8 Table 2-1 External pa nels, covers, an d doors Item Description Item Description 1 Rear-right cover .
Table 2-1 External pa nels, covers, a nd doors (continued ) Item Description Item Description 2 Right-door assem bly (see Right-door as sembly on page 126 ) 7 Left cover (see Left cover on page 115 ) .
Right-front cover and control-panel assembly 1. Open the front door and the right door. 2. Remove two screws (call out 1). Figure 2-30 Remove the right -front cover an d control-panel assembly (1 of 3) 1 3. Release 3 tabs (call out 1) on the right side of the assembly.
4. Support the assembly, rele ase one cable retainer (callou t 1), and then disconnect two connectors (callout 2). Remove the assembly. Figure 2-32 Remove the right -front cover an d control-panel ass.
Left cover 1. Remove Tray 2 fr om the product. 2. Open the front door. 3. Remove three screws (callout 1). Starting from the le ft side of the cover, rele ase six tabs (c allout 2), and then remove the cover from the product.
Rear cover Remove the rear cover ▲ Remove five screws (call out 1), and then re mo ve the cover (callout 2) from the product. Figure 2-34 Remove the rear cover 1 2 116 Chapter 2 Removal and replacem.
Toner collection unit access door 1. Open the toner collection unit ac cess do or (callout 1), remove th e toner collection unit, and then release the link arm (callout 2) on the left side of the door. Figure 2-35 Remove t he toner collection unit access door (1 of 3) 1 2 2.
3. Rotate the access door down 90 degrees (callout 1), and then pu ll on the right side of the door (callout 2) to remove the access door. Figure 2-37 Remove the toner colle ction unit access d oor (3.
Right-rear cover 1. Remove the rear cover. See Rear cover on page 116 . 2. Open the right-door assembly. 3. Remove two screws (call out 1), release one tab (callout 2), and then remove the cover. CAUTION: The ground spring on the back of the cove r can easily be disl odged.
Reinstall the right-rear cover ▲ Make sure that the ground spring (callout 1) is correctly installed befo re you reinstall the right-rear cover. Figure 2-39 Right-rear cover ground spring 1 120 Chap.
Top cover Before proceeding, remove the following c omponents: ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . ● Left cover. See Left cover on page 115 . ● Remove the rear cover. See Rear cover on page 116 .
3. Release two tabs (c allout 1), and th en remove the cover (callout 2). Figure 2-41 Remove the top cover (2 of 2) 1 2 122 Chapter 2 Removal and replacement ENWW.
Front-door assembly 1. Remove the control panel. See Right-fro nt cover and co ntrol-panel assembly on page 113 . 2. Open the front door. 3. Remove one screw (call out 1) and the inner cover rail mount (callout 2).
4. Close the inner c over, and th en release two tabs on each stopper (callout 1) with a small flat-blade screwdriver (callout 2). Figure 2-44 Remove the front-door assembly (3 of 4) 1 NOTE: Each tab is at the end of the stop per that is closest to the product.
5. Position the door as shown below (callout 1), and then slide the front-door assembly in the direction that the arr ow indicates to remo ve it from the prod uct.
Right-door assembly Remove the following components: ● Rear cover (se e Rear cover on page 116 ) ● Right rear cover (see Right-rear cover on page 119 ) 1. Open the right-door assembly 2. Remove one screw (callout 1), release the link ar m (callout 2), and then disconnect two connectors (callout 3).
3. Carefully release one tab (callout 1), and then remove the cable cover (callout 2) . Figure 2-47 Remove the right -door assembly (2 of 6) 2 1 4. Release one tab (c allout 1), and then rem ove the guide (callout 2). TIP: Release the wi re harnesses from the guide a s you remove it.
5. Disconnect two connectors (callout 1). Figure 2-49 Remove the right -door assembly (4 of 6) 1 6. Remove one screw (c allout 1), and then rel ease the link arm (callout 2).
7. Remove two screws (call out 1), remove the hi nge (callout 2), and then slide the right-door assembly (callout 3) to the left to remove it. Figure 2-51 Remove the right-door ass embly (6 of 6) 1 2 .
Main assemblies TIP: For clarity, some photo s in this chapter show components removed that would not be removed to service the product. If necessary, re move the components l isted at the be ginning of a proc edure before proceeding to service the product.
2. Remove nine scre ws (callout 1), and th en slide the formatter case unit (callout 2) aw ay from the DC controller to remove it. Figure 2-53 Remove the formatter ca se assembly (2 of 2) 1 ENWW Remov.
Laser/scanner assembly CAUTION: Do not replace the laser scan ner and the format ter PCA at the same time. The settings for the laser scanner are sto red in the formatter RAM. Wh en you install a new lase r scanner, it reads the settings from the formatter.
3. Release one tab (c allout 1), remo ve the stopper (callout 2), and then disconnect one c onnector (callout 3). Figure 2-55 Remove the laser/scanner assembly (2 of 4) 1 2 3 4. Release one tab (cal lout 1), and then slide the ca ble guide (callout 2) in the direction that the arrow indicate s.
6. While holding up the handle (callout 1), pull the la ser/scanner (callout 2) up slightly and then out of the product. CAUTION: Do not touch the protective gla ss strip on top of the asse mbly.
Paper pickup assembly Before proceeding, remove the following c omponents: ● Tray 2 cassette. ● Tray 2 separation roller assembly. See Separation roller as sembly (Tray 2) on page 97 . ● ITB. See Intermediate transfer belt (ITB) on page 102 . Remove the paper pickup assembly 1.
2. Disconnect four conne ctors (callout 1). NOTE: The connectors might be hi dden behind the assembly. Figure 2-59 Remove the pap er pickup assembly (2 of 3) 1 3. Pull out one tab (callou t 1), and then slide the guide (callout 2 ) to the right to remove it.
4. Remove two screws (call out 1), move the registration sensor fl ag (ca llout 2) to the up position, and then pull the paper pickup assembly (c allout 3) toward you to remove it.
Reinstall the paper pickup assembly Use the steps below to reinstall the p aper pickup assembly. If yo u are inst alling a replacement assembly, also see Installing a replacement paper pickup assembly on page 140 after completing these steps. 1. When reassembling the paper pick up assembly (callout 1), the sensor flag (callout 2) is in the way.
2. Make sure that t he sensor flag is correctly in sta lled, and that the flag moves properly after reassembling the pape r pi ckup assembly . Figure 2-63 Paper pickup assembly s ensor flag correc tly.
Installing a replacement paper pickup assembly ▲ Use the Service menu to reset the New Registration Roller menu item and enter the Media Sensor Value from the replacement paper pickup assembly. Reset the New Registration Roller menu item a. Press the Home button .
d. Press the Down arrow button to highlight the Media Sensor Value menu, and then press the OK button. Figure 2-65 Media sensor value lab el e. Use the arrow buttons to enter the media sens or value f ound on the replacement assembly. f. Press the OK button to save to save the value.
Registration sensor assembly Before proceeding, remove the following c omponents: ● Tray 2 cassette. ● Cassette separation ro ller assembly. See Separation roller assembly (Tray 2) on page 97 . ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102 .
2. Disconnect one connector (c allout 1), and then detach the bottom part of the spring (callout 2) at the right end. If necessary, use a pi ck or needle-nose pliers to detach the spring. Figure 2-67 Remove the registration sensor assembly (2 of 4) 2 1 3.
4. Release one of the regis tration sensor unit piv ot hinges from the shaf ts (callout 1), pull out that end of the assembly (callou t 2), and then repeat the procedure o n the other p ivot hinge.
Lifter-drive assembly Before proceeding, remove the following c omponents: ● Tray 2 cassette. ● Fuser. See Fuser on page 93 . ● ITB. See Intermediate transfer belt (ITB) on page 102 . ● 1 x 500-paper feeder. See 1 x 500-sheet paper feeder assembly on page 222 .
2. Release the tab (callout 1), and then pull up to remove the cover (callout 2). Figure 2-71 Remove the lifter-dri ve assembly (2 of 3) 2 1 146 Chapter 2 Removal and replacement ENWW.
3. Disconnect two connectors (callout 1), remove one screw (callout 2), and then remove the lifter drive unit (callout 3). Figure 2-72 Remove the lifter-dri ve assembly (3 of 3) 1 3 2 Reinstallation tip Make sure that the tabs align correct ly when re installing the lifter-dri ve assembly.
ITB front guide assembly Before proceeding, remove the following components: ● ITB. See Intermediate transfer belt (ITB) on page 102 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
2. Remove three screws (callout 1), rele ase four tabs (call out 2), an d then remove the cartridge upper guide unit (callout 3). Figure 2-74 Remove the ITB front guide assembly (2 of 4) 3 2 1 3. Disconnect one connector (callout 1), and then rele ase the cables (callout 3) from the cable clamp (callout 2).
4. Release one tab (cal lout 1), and then slide the IT B front guide ass embly (callout 2) in the direction that the arrow i ndicates to remove it. Figure 2-76 Remove the ITB front guide assembly (4 o.
ITB rear gu ide assembly Before proceeding, remove the following components: ● ITB. See Intermediate transfer belt (ITB) on page 102 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
Residual toner full sensor Before proceeding, remove the following c omponents: ● Toner-collection unit. See Toner-collection unit on page 91 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
2. Remove two M4-s crews (callout 1) an d one M3-scr ew (callout 2). Then remove the toner cover (callout 3). Figure 2-79 Remove the residual toner full s ensor (2 of 4) 1 3 2 ENWW Removal and replace.
3. Disconnect one connector (callout 1), remove three screws (callout 2), and then remove the residual toner full sensor assembly (callout 3). CAUTION: During the removal proce ss, make sure tha t the white gear (callout 4) does not fall out of the assembly.
Reinstall the residual toner full senso r 1. If the white gear (callout 1) was remo ved with the residual toner full se nsor assembly, carefully remove it from the assembly. Figure 2-82 Reinstall the residual toner full sensor (1 of 3) 1 2. Alight the flat portion of the gear with the corresponding flat portion of the drive shaft.
3. Install the gear on the shaft before you inst all the residual toner full sensor assembly. Figure 2-84 Reinstall the residual toner full sensor (3 of 3) 156 Chapter 2 Removal and replacement ENWW.
Main drive assembly Before proceeding, remove the following c omponents: ● Toner-collection unit. See Toner-collection unit on page 91 . ● Formatter PCA. See Formatter PCA on page 105 . ● Formatter case. See Formatter c ase on page 130 . ● Right-front cover and control -panel assembly.
2. Remove one screw (callout 1), and the n remove the sheet-metal plate (callout 2 ). Figure 2-86 Remove the main drive assembly (2 of 17) 1 2 3. Disconnect twenty-two connectors and six FFC s on the DC controller PCA (callout 1) . TIP: Three connectors (callout 2) should be empt y when the DC controller is reinstalled.
4. Disconnect three intermediate connectors (ca llout 1), and then rele ase the wire harnesses (callout 3) from the guides (callout 2). Figure 2-88 Remove the main drive assembly (4 of 17) 1 3 2 5. Release one tab (c allout 1), and then rem ove the guide (callout 2).
6. Remove five screws (callout 1), and t hen remove the DC controller and the two sheet-metal supp ort plates. CAUTION: Carefully unthread the FFCs from the pl ate to avoid damaging them when you remove the DC controller and the two sheet-metal support plates.
7. Disconnect three connectors (callo ut 1), remove two screws (callo ut 2), release one wire retainer (callout 3), and then remo ve the driver PCA (ca llout 4).
9. Release one tab (c allout 1), and th en remove the cover (callout 2). Figure 2-93 Remove the main drive assembly (9 of 17) 2 1 10. Remove one screw (c allout 1), release four tabs (c allout 2), and then remove the developing high- voltage power supply (callout 3).
11. Remove one screw (c allout 1), release four tabs (callout 2), and then separate the first transfer high-voltage power supply (callout 3) fr om the product. CAUTION: The PCA is still connected to the product. Disconnect one connector (callout 4) on the back side of the PCA to remove it.
13. Disconnect one connector (callout 1), release one tab (callout 2), s lide the cable guide (callout 3) to the left to release the it, and then move the guide to the side, out of the way. TIP: It might be easier to disconnect the connecto r if you release it from the ho lder.
15. Disconnect one connector (c allout 1), and then remove the sensor assembly. Figure 2-99 Remove the main drive assembly (15 of 17) 1 16. Disconnect six connecto rs (callout 1), and then re lease the wire harnesses fr om the guides (callout 2).
17. Remove six screws (callout 1), and then re move the main drive assembly (callout 2). NOTE: Make sure that the r ight door is closed. Figure 2-101 Remove the ma in driv e assembly (17 of 17) 2 1 16.
Install the main drive assembly NOTE: Installing a replacement assembly : follow the instructions in this section. Reinstalling the original assembly : some of these instructions in this section do not apply (for example, removing the shipping spac ers).
2. With the right door closed, position the drive assemb ly near the product, and then rotate it up and onto the chassis. NOTE: Make sure that the right-door link arm shaft (callout 1) aligns with and.
4. From the top of the product, look at each shutter arm. Make sure that they are in the clos ed position (callout 1). If they are in the open posi tion (callout 2), carefull y push on the shutters to close them. Figure 2-105 Install the main drive assembly (4 of 8) 2 1 5.
6. With the drive assembly correctly installed, verify the follow ing: ● Open and close the front door. The OPC drum dr ive gears (callout 1 ; two shown, four total) must move in and out when viewed from inside the product. ● Open and close the right door .
8. Reinstall the two small sheet-metal brackets. NOTE: The tab on the sheet-metal brackets must be inserted in the hole in the drive assembly chassis as shown below.
Fuser drive assembly Before proceeding, remove the following c omponents: ● Toner-collection unit. See Toner-collection unit on page 91 . ● Fuser. See Fuser on page 93 . ● Formatter PCA. See Formatter PCA on page 105 . ● Formatter case. See Formatter c ase on page 130 ● Right-front cover and control -panel assembly.
2. Disconnect two connectors (callout 1). Figure 2-111 Remove the fu ser drive assembly (2 of 3) 1 3. Remove four s crews (callout 1), and then remove the fuser drive assembly.
Install a replacement fuser drive assembly Use the following procedure to insta ll a replacement fuser drive a ssembly or reinstall the original fuser drive assembly. 1. Replacement fuser drive assembly : Before beginning, take note of the spacer (callout 1) on the replac ement fuser dr ive assembly.
2. Replacement fuser drive assembly : Fasten the re placement fuser gear a ssembly to the product with four sc rews. Inst all the screws in the order shown below (callo uts 1 to 4). Original fuser drive assembly : Install, but do not fully tighte n four screws (callouts 1 to 4).
Fuser gear assembly Before proceeding, remove the following c omponents: ● Toner-collection unit. See Toner-collection unit on page 91 . ● Fuser. See Fuser on page 93 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
2. Remove one screw (c allout 1), release four tabs (callout 2), and then separate the first transfer high-voltage power supply (callout 3) fr om the product.
4. Disconnect one connector (callout 1), remove four screws (callout 2), and then remo ve the fuser motor (callout 3). Figure 2-119 Remove the fu ser ge ar assembly (4 of 9) 1 3 2 5. Disconnect three connecto rs (callout 1), and then rel ease the wire harnesses from the guide (callout 2).
6. Disconnect one connector (callout 1), and then rele ase the wire harness from the guide (callout 2). TIP: It might be easier to disconnect the connector, if you relea se it from the black- plastic ho lder. Figure 2-121 Remove the fu ser ge ar assembly (6 of 9) 1 2 1 7.
8. Disconnect one connector (callout 1), and then rele ase the wire harness from the guide (callout 2). Figure 2-123 Remove the fu ser ge ar assembly (8 of 9) 1 2 180 Chapter 2 Removal and replacement.
9. Remove four s crews (callout 1), and then re move the fuser gear as sembly (callout 2). CAUTION: Do not remove the gear or solenoid loca ted behind the fuser gear assembly. The gear and solenoid are installed in specific al ignment with the other components beh ind the assembly.
Install a replacement fuser gear asse mbly Use the following procedure to insta ll a replacement fuser drive a ssembly or reinstall the original fuser gear assembly. 1. Replacement fuser gear assembly : Before beginning, take note of the spac er (callout 1 ) on the replac ement fuser dr ive assembly.
2. Replacement fuser drive assembly : Fasten the re placement fuser gear a ssembly to the product with four sc rews. Inst all the screws in the order shown below (callo uts 1 to 4). Original fuser drive assembly : Install, but do not fully tighte n four screws (callouts 1 to 4).
Paper delivery assembly Before proceeding, remove the following c omponents: ● Fuser. See Fuser on page 93 . ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
2. Pull the left side of the unit away from the engine, and then slide the delivery unit (callout 1) in th e direction that the arrow indicates to remo ve it. Figure 2-129 Remove the p aper deli very assembly (2 of 2) 1 Reinstall the paper delivery assembly 1.
2. During reassembly, the white gear (callout 1) can becom e dislodged. Ma ke sure that it is corre ctly installed on the assembly. Figure 2-131 Reinstall the paper delivery assembly (2 of 3) 1 3. After reinst alling the delivery as sembly, verify that the sensor fl ag (callout 1) moves smo othly.
Duplex drive assembly (duplex models) Before proceeding, remove the following c omponents: ● Fuser. See Fuser on page 93 . ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102 . ● Right-front cover and control -panel assembly.
2. Remove three screws (callout 1). Figure 2-134 Remove the d uplex-drive assembly (2 of 3) 1 3. Release one tab (c allout 1), and then rem ove the assem bly (callout 2).
Delivery drive assembly ( simplex models) Before proceeding, remove the following c omponents: ● Fuser. See Fuser on page 93 . ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102 . ● Right-front cover and control -panel assembly.
Residual-toner-feed assembly Before proceeding, remove the following c omponents: ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 102 . ● Left cover. See Left cover on page 115 . ● Rear cover. S ee Rear cove r on page 116 .
2. Remove two screw s (callout 1), and then remo ve the residual -toner-feed asse mbly (callout 2). NOTE: When removing the residual-toner-fe ed assembly (callout 2), make sure that the assembly does not separate from the toner auger. This can spill toner in th e product.
ITB motor (M1) Before proceeding, remove the following c omponents: ● Toner-collection unit. See Toner-collection unit on page 91 . ● Toner collection unit access door. See Toner collection unit access door on page 117 . ● Rear cover. S ee Rear cove r on page 116 .
2. Disconnect one connector (callout 1), remove four screws (callout 2), and then r emove the motor (callout 3). Figure 2-140 Remove the ITB motor (2 of 2) 1 3 2 ENWW Removal and replacement proc edur.
Drum motor (M2) Before proceeding, remove the following c omponents: ● Toner collection unit. See Toner-collection unit on page 91 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . ● Left cover.
Developing motor (M3) Before proceeding, remove the following c omponents: ● Toner collection unit. See Toner-collection unit on page 91 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
Fuser motor (M4) Before proceeding, remove the following c omponents: ● Toner collection unit. See Toner-collection unit on page 91 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . ● Left cover.
Developing-disengagement motor (M6) Before proceeding, remove the following c omponents: ● Rear cover. S ee Rear cove r on page 116 . ● Right-rear cover.
Power-supply fan (FM1) Before proceeding, remove the following c omponents: ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . ● Left cover. See Left cover on page 115 . ● Front-door assembly (steps 1 and 2 only).
2. Release two tabs (cal lout 1), and then rem ove th e fan (callout 2) and the fan holder (callout 3) together. Figure 2-146 Remove the p ower-supply fan (2 of 3) 3 1 2 3.
Reinstallation tip When reinstalling the fan, verify that th e fan cables (callout 1) are positioned as shown and that the label (ca llout 2) on the fa n is facing toward the inside of the product.
Fuser fan (FM2) Before proceeding, remove the following c omponents: ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . Remove the fuser fan 1. Disconnect one connector (callo ut 1), release one tab (c allout 2), and the n slide the guide (callout 3) down to remove it.
2. Disconnect three connectors (callo ut 1), and then rele ase the cables (callout 3) from t he cable guides (callout 2). Figure 2-149 Remove the fu ser fan (2 of 4) 2 3 3 1 3. Release four tabs (callout 1), and then remove th e fan (callout 2) and the fan holder (callout 3) together.
4. Turn the fan holder over, and then pull the fan out of the holder. Figure 2-151 Remove the fuser fan (4 of 4) Reinstallation tip Note the wiring path and label orientation for reinstallation.
Formatter fan (FM3) and ICB PCA Before proceeding, remove the following c omponents: ● Left cover. See Left cover on page 115 . ● Rear cover. S ee Rear cove r on page 116 . ● Formatter PCA. See Formatter PCA on page 105 . ● Formatter case. See Formatter c ase on page 130 .
2. Remove one sc rew (callout 1) and then re move the sheet-metal plate (callout 2). Figure 2-153 Remove the formatte r fan (2 of 5 ) 2 1 3. Disconnect one connector (callout 1), remove two screw s (callout 2), and then remove the inter connect board (IBC) PCA (callout 3) from the assembly.
4. Release one tab (cal lout 1) and slide the fo rmatter fan away form the sheet-metal pl ate to remove it. Figure 2-155 Remove the formatter fan (4 of 5) 1 5. Release three tabs (callout 1) and remove the fan (callout 2) from the holder ( callout 3).
DC controller PCA CAUTION: Do not replace the DC contro ller PCA and the formatter PCA at the same time. The settings for the DC C ontroller PCA are stored in the formatter RAM. When you install a new DC Controller PCA, it reads the settings from the formatter.
2. Disconnect three intermediate conn ectors (callout 1), and then rele ase the cables (callout 3) from the cable guides (callout 2) on the top and right sides of the DC controller P CA. Figure 2-158 Remove the DC con troller PCA (2 of 3) 2 1 3 3. Remove four s crews (callout 1), and then r emove the DC controller PCA (callout 2) .
Low-voltage power supply Before proceeding, remove the following c omponents: ● Tray 2 cassette. ● Left cover. See Left cover on page 115 . Remove the low-voltage power supply WARNING! When removing the low-voltage power supply unit (callou t 1), do not touch the electric element (callout 2) as shown.
CAUTION: ESD-sensitive part. Unplug the power cord from the product before proceeding. 1. Open the front door, disconnect two connectors (cal lout 1), and then remove three screws (callout 2) that have a triangular icon next to them.
2. Slightly lift up on the low-voltage power supply (callout 1), slide it slightl y forward, disconnect eight connectors (call out 2), and then re lease the cables from the front cable c lamp. WARNING! Do not use the power supply electric elemen t (callout 3) as a handle to pull out the power suppl y.
Reinstallation tip When reinstallling the low-voltage power su pply unit (callout 1), be careful not to catch the AC cables (callout 2) in the low-voltage power supply unit.
Imaging (developing) high-voltage power supply Before proceeding, remove the following c omponents: ● Rear cover. S ee Rear cove r on page 116 . ● Right-rear cover. See Right-rear cover on page 119 . ● Formatter case. See Formatter c ase on page 130 .
First transfer high-voltage power supply Before proceeding, remove the following c omponents: ● Toner collection unit. See Toner-collection unit on page 91 . ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 .
2. Disconnect one connector (callout 2), and then remove the firs t transfer high-voltage power supply PCA (callout 1). Figure 2-165 Remove the first tr ansfer high -voltage power supply (2 of 2) 1 2 .
Second transfer high-voltage power supply Before proceeding, remove the following c omponents: ● Rear cover. S ee Rear cove r on page 116 . ● Right-rear cover. See Right-rear cover on page 119 . Remove the second transfer high-voltage power supply CAUTION: ESD-sensitive part.
2. Release four tabs (callout 1), and then unroute the cable (ca llout 2) as you remove the second transfer high-voltage power supp ly (callout 3). Figure 2-168 Remove the s econd transfer h igh-volta.
Driver PCA Before proceeding, remove the following c omponents: ● Rear cover. S ee Rear cove r on page 116 . ● Right-rear cover. See Right-rear cover on page 119 .
2. Disconnect three connectors (callout 1), remove two screws (callout 2), and then unroute the cable (callout 3) as you remove the drive r PCA (callout 4 ).
Power switch PCA Before proceeding, remove the following c omponents: ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . Remove the power switch PCA CAUTION: ESD-sensitive part. 1. Open the front door and the right door.
Environmental sensor Before proceeding, remove the following c omponents: ● Right-front cover and control -panel assembly. See Right-front cover and control-pan el assembly on page 113 . Remove the environmental sensor 1. Open the front door and the right door.
1 x 500-sheet paper feeder assembly 1 x 500 rear cover Remove two screws (callout 1), and then remove the rear cover (callout 2). Figure 2-173 Remove the 1 x 50 0 rear cover 2 1 222 Chapter 2 Removal .
1 x 500 left cover 1. Take the cassette out of the feeder, release on e tab (callout 1), and then remove the lever (callout 2). Figure 2-174 Re move the 1 x 500 left cover (1 of 2) 1 2 2. Remove one screw (c allout 1), release four tabs from the inside (see the tip that follows this step), and then remove the left cover (callout 2).
TIP: The following figures show the tabs inside the co ver. 224 Chapter 2 Removal and replacement ENWW.
1 x 500 right-front cover 1. Take the cassette out of the feeder, and then open the right door. 2. Remove one screw (c allout 1), and then re move the righ t-front cover (callout 2).
1 x 500 front-upper cover 1. Remove the cassette from the feeder, and then remove the righ t-front cover (see 1 x 500 right-front cover on page 225 ). 2. Remove two screws (call out 1), re lease two tabs (callout 2), and th en remove the front upper cover unit (callout 3).
1 x 500 right door 1. Lift the product off the feeder, an d then open the tray right door. 2. Release the link arm (callout 1). Figure 2-178 Remove the 1 x 500 right door (1 of 3) 1 3. Release the stopper (callo ut 1), and then release the shaft (callout 2).
4. Slide the right door (callout 1) and the arm (callo ut 2) in the direction that the arrow indicates to remove them together, and then remove the arm from the right door unit.
1 x 500 right-lower cover 1. Remove the cassette from the feeder, an d then remove the r ight door (see 1 x 500 right door on page 227 ). 2. Remove one screw (c allout 1), and then slide th e cover (callout 2) to the right to clear an alignment pin at the left side of the cover.
1 x 500 pickup assembly Before proceeding, remove the following c omponents: ● Rear cover. S ee 1 x 500 rear cover on page 222 . ● Right-front cover . See 1 x 500 right-front cover on page 225 . ● Right door. See 1 x 500 ri ght door on page 227 .
2. Remove one s crew (callout 1), and then r emove the stop per of the right-door li nk (callout 2). Figure 2-183 Remove the 1 x 500 pickup assembly (2 of 4) 1 2 3.
4. Lift the 1 x 500 picku p assembly (callout 1) slight ly to clear a tab (callout 2), and then slide it in the direction that the arrow indicates to remove it.
1 x 500 lifter-drive assembly 1. Remove the cassette from the feeder, an d then remove the rear cover (see 1 x 500 rear cover on page 222 ). 2. Disconnect two connectors (callout 1). Figure 2-186 Remove the 1 x 500 lifter -drive assembly (1 of 2) 1 3.
1 x 500 pickup motor 1. Remove the cassette from the feeder, an d then remove the rear cover (see 1 x 500 rear cover on page 222 ). 2. Disconnect one connector (callout 1), remove two screws (call out 2), and then remove the 1 x 500 pickup motor (callout 3).
1 x 500 driver PCA 1. Remove the cassette from the feeder, an d then remove the rear cover (see 1 x 500 rear cover on page 222 ). 2. Disconnect seven connectors (callo ut 1), remove two scr ews (callo ut 2), release two tabs (callout 3), and then remove the 1 x 500 driver PCA.
3 x 500-sheet paper feeder (optional accessory) 3 x 500 rear cover Remove two screws (callout 1 ), and then re move the 3 x 500 rear cover (callout 2).
3 x 500 right and left cassette rails 1. Remove a cassette. 2. Remove two screws (call out 1), an d then remove the 3 x 500 right (callout 2) and left (callout 3) cassette rails.
3 x 500 paper deck controller PCAs 1. Remove the 3 x 500 rear cover (see 3 x 500 rear cover on page 236 ). 2. Disconnect all of the conne ctors for the desired PCA . ● The top PCA has seven connectors. ● The middle PCA has six connec tors. ● The bottom PCA has five connectors.
3 x 500 paper deck lifter-drive assembly This procedure describe s removing the paper deck cassette 1 lifter-d rive assembly. Use this procedure for any of the paper deck lifter assemblies. 1. Remove the 3 x 500 rear cover. See 3 x 500 rear cover on page 236 .
3 x 500 paper deck pickup motor This procedure describes removing the paper deck cassette 1 pickup motor. Us e this proced ure for any of the paper deck pickup motors.
3 x 500 front-lower cover 1. Remove the lowest cassette. 2. Remove one screw (callout 1) , and then slide the 3 x 500 front-lower cover (callout 2) toward the left side of the feeder to re move it.
3 x 500 left cover 1. Release one tab (c allout 1), and then remove the locking lever (callout 2). Figure 2-197 Re move the 3 x 500 left cover (1 of 2) 1 2 2.
3 x 500 right- corner cover Open the right door, remove two sc rews (call out 1), and then remove the 3 x 500 right-corner cover (callout 2). Figure 2-199 Remove the 3 x 50 0 right-corner cover 1 2 EN.
3 x 500 front-upper cover 1. Remove the right-corner cover (see 3 x 500 r ight-corner cover on page 243 ). 2. Remove the upper cassette. 3. Remove two screws (call out 1), re lease two tabs (callout 2), and th en remove the front-upper cover (callout 3).
3 x 500 right-door assembly 1. Open the right door, and then release one upper-link arm (callout 1). Figure 2-201 Remove the 3 x 500 righ t-door assembly (1 of 3) 1 2.
3. Lift up on t he door to release it, slide the lower-li nk arm (callout 1) along the slot in the chassis to the release point (callout 2), an d th en remove the 3 x 500 right door. CAUTION: The door remains attache d to the feeder until the link arm is released.
3 x 500 right-lower cover 1 1. Remove the lowest cassette, and then remo ve the 3 x 500 right door asse mbly (see 3 x 500 right- door assembly on page 245 ). 2. Remove three screws (callout 1), loosen the top po rtion of the cover, and then remove the 3 x 500 right-lower cover 1.
3 x 500 right-lower cover 2 1. Remove the 3 x 500 rear cover (see 3 x 500 rear cover on page 236 ). 2. Release one tab (no t shown), and then slide the 3 x 500 right-lower cover 2 (callout 1) toward th e back of the feeder to remove it. NOTE: The figure in this step does not show th e rear cover removed.
3 x 500 left-lower cover 1. Remove the lowest cassette, and then remo ve the 3 x 500 right door asse mbly (see 3 x 500 left cover on page 242 ). 2. Remove three screws (callout 1), and th en remove the 3 x 500 left-lower cover.
3 x 500 rear-lower cover Before proceeding, remove the following c omponents: ● Lowest cassette. ● Rear cover. S ee 3 x 500 rear cover on page 236 . ● Right door a ssembly. See 3 x 500 right-door assemb ly on page 245 . ● Right-lower cover. See 3 x 500 right-lower cover 1 on page 247 .
3 x 500 paper deck pickup assembly Before proceeding, remove the following c omponents: ● 3 x 500 rear cover. See 3 x 500 rear cover on page 236 . ● Right-corner co ver. See 3 x 500 right-co rner cover on page 243 ● Right door a ssembly. See 3 x 500 right-door assemb ly on page 245 .
2. Remove the cassette, remove one sc rew (callou t 1), and then remov e the right-door link stopper (callout 2). Figure 2-209 Remove the 3 x 500 paper de ck pickup assembly (2 of 3) 1 2 2 3. Remove one sc rew (callout 1) , and then remove the paper deck pi ckup assembl y (callout 2).
3 Solve problems To use the information in this chapter, you shou ld have a basic understa nding of the HP LaserJet printing process. Explanat ions of each mechanical assembly, th e printer systems, and the basic theory of operation are contained in the English-langua ge service manual.
Solve problems checklist If the product is not responding correctl y, complete the steps in the follo wing checklist, in order. If the product does not pa ss a step, follow the c orrespond ing troubleshoo ting suggest ions. If a step reso lves the problem, you can stop without performing the other steps on the c hecklist.
8. Verify that you have installed the HP Color Laser Jet Enterpris e CP5520 Prin ter Series pri nter driver. Check the program to make sure that you are using the HP Co lor LaserJet Enterprise CP5520 Printer Series printer driver. 9. Print a short document from a different program t hat has worked in the past.
Menu map Print the menu maps 1. At the control panel, press the Home button . 2. Open the following menus: ● Administration ● Reports ● Configuration/Status Pages 3. Use the Down arrow button to highlight the Administration Menu Map item, and then press the OK button to select it.
Control panel menus To use all of the capa bilities of this product, a firmware upgrad e might be required. HP recommends that you periodically go to www.hp.com/ go/ljcp5525series_softw are to see if a new version of firmware is available. NOTE: Print a configuration page to determine the ve rsion of firmware currently installed in this product.
Table 3-3 Retrieve Job From Dev ice Memory m enu First level Second level Third level Values Retriev e Job Fr om Devic e Memory All Jobs (No PIN) NOTE: Individual job names also appear. Print Range: 1 – 9999 Default = 1 Delete Select from the provided list.
Table 3-4 Supplies menu (continued) First level Seco nd level Third level Fourth level Values Low Threshold Settings 1-100% Color/Black Mix Auto * Mostly Color Pages Mostly Black Pages Supply Messages.
Trays menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-5 Trays menu First level Second level Values Manage Trays Use Requested Tray Exclusively * First Manuall.
Administration menu Reports menu Table 3-6 Reports menu First level Secon d level Third level Values Configuration/Status Pa ges Print Administration Menu Map Configuration Pa ge Supplies Status Page .
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Values Adjust for Daylight Savings On Off * Energy Settings Sleep Delay 15 * Range: 1 – 120 minutes Opti.
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Values Adjust Paper Types Select from a list of paper types that the product supports. The available options are the same for each paper type. Print Mode S elect from a list of print modes.
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Values Backgro und Normal * Alternate 1 Alternate 2 Alternate 3 Media Temp Normal * Alternate Uniformity C.
Table 3-7 General Settings menu (continued) First level Second level Third level Fourth level Values Manage Stored Jobs Quick Copy Job Storage Limit 1-300 Default = 32 Quick Copy Job Held Timeout Off * 1 hour 4 Hours 1 Day 1 Week Default Folder N ame for Stored Jobs Select from a list of fol der names.
Retrieve From USB Settings menu Table 3-8 Retrieve From USB Settings menu First level Second level Values Retrieve From USB Sett ings Access Code En able * Disable Print Settings menu In the following tabl e, asterisks (*) indicate the factory default setting.
Table 3-9 Print Settings menu (continued) First level Second level Values Font Number Range: 0 – 999 Default = 0 Font Pitch Range: 0.44 – 99.99 Default = 10 Font Point Size Range: 4.00 – 999.75 Default = 12.00 Symbol Set Select from a list of symbol sets.
Table 3-10 Print Options menu (continued) First level Secon d level Values Two-Sided Format Book-style * Flip-style Enable Edge to Edge Overrides Enabled Disabled * 268 Chapter 3 Solve problems ENWW.
Display Settings menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-11 Display Settings menu First level Second level Values Display Brightnes s Range: -10 t o 10 Default = 0 Language Select from a list of languages that th e product supports.
Manage Supplies menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-12 Manage Supplies menu First level Second level Third level Fourth level Values Supplies Stat.
Table 3-12 Manage Supplies menu (continued ) First level Second level Third level Fourth level Values Reset Supplies New Fuser Kit No Yes New Transfer Kit No Yes Manage Trays menu In the following tabl e, asterisks (*) indicate the factory default setting.
Network Settings menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-14 Network Settings menu First level Values I/O Timeout Range: 5 – 300 sec Default = 15 Embedded Jetdirect See the table that follows for details.
Table 3-15 Embedded Jetdirec t (continued) First level Seco nd level Third level Fourth level Fifth level Values IPv6 Settings Enab le On * Off Address Manual Settings Enable On Off * Address Select from a provided list. DHCPV6 Policy Router Specified Router Unavailable * Always Primary DNS S e l e c t f r o m a provided list.
Table 3-15 Embedded Jetdirec t (continued) First level Seco nd level Third level Fourth level Fifth level Values Data Path Test Yes No * Select All Tests Yes No * Execution Time Range: 1 – 60 hou rs Default = 1 Execute Yes No * Ping Test Dest Type IP v4 IPv6 Dest IPv4 Range: 0 – 25 5 Default = 127.
Table 3-15 Embedded Jetdirec t (continued) First level Seco nd level Third level Fourth level Fifth level Values Refresh Yes No * Link Speed Auto * 10T Half 10T Full 100TX Half 100TX Full 100TX Auto 1000TX Full Troubleshooting menu In the following tabl e, asterisks (*) indicate the factory default setting.
Table 3-16 Troubleshooting menu (continued ) First level Second level Third level Fourth level Values Test Duplex Path Off * On Number of Copies Range: 1 – 500 Default = 1 Manual Sensor Test Select from a list of the product sensors. Tray/ Bin Ma nual Sensor Test Select from a list of th e product sensors.
Table 3-17 Backup/Restore menu First level Secon d level Third level Values Backup Data Scheduled Back ups Enable Scheduling Disabled * Enabled Backup Time Defaul t = current time Days Between Bac kups Default = 1 Backup Now Export Last Backup Restore Dat a Insert a USB drive that contains the backup file.
Service menu The personal identification number (PIN; Service Access Code ) used to access the Service menu is 11552010. In the following tabl e, asterisks (*) indicate the factory default setting.
Troubleshooting process When the produc t malfunctions or encounters an un expected situation, the pr oduct co ntrol pane l alerts you to the situation.
General topic Questions Media ● Does the customer use only supported media? ● Is the media in good condition (no curls, folds, or distortion)? ● Is the media stored correctly and within environm.
Table 3-19 Troubleshooting flowchart 1 Power on Is the product on and does a readable message display? Follow the power-on troubleshooting checks. See Power subsystem on page 282 .
Power subsystem Power-on checks The basic product functions should st art up when the product is plugged into an electrical outlet and the power switch is pushed to the on position. If the product does not start, use the information in this section to isolate and solve the problem.
Power-on timing (approximate) Power-on timing from boot sequence to the Ready state might change as the firmware is upgraded. ● 00.00 seconds; power-butto n LED illumi nates and fans rotate at high speed ● 00.
Tools for troubleshooting Component diagnostics LED diagnostics LED, engine, and individual diagnostics can identify an d troubleshoot produ ct problems. Understand lights on the formatter Three LEDs on the formatter indicate th at the product is function ing correctly.
4. Press the Down arrow to highlight the Embedded Jetdirect option, and then press the OK button. 5. Press the Down arrow to highlight the Link Speed menu, and then press the OK butt on. 6. Select the appropriate link speed, and then press the OK button.
Defeating interlocks Different tests can be used to is olate differe nt types of issues . For component or noise isolation, you ca n run the diagnostic test when the front and right d oors are open. To operate the product with the doors open, the door switch levers must be depr essed to simulate a closed-door position.
3. Insert a folded piece of pap er into the front door switch (callout 2). Wait until the product enters the Ready state. NOTE: The paper must be thick enough to depress and hold in plac e the sensor actuator arm.
Engine test button 1. Turn the product on. 2. Use a fine-point tool, (fo r example a precision- slotted screwdriv er with a 1 mm (0.04 in) blade width) to press the engine test button. NOTE: Access the engine test button th rough a hole in the rear cover.
NOTE: Duplex models only. ● Number of Copies . Set the numbers of copi es to be prin ted; the choices are 1,10, 50, 100, or 500. 1. Press the Home button. 2. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests 3. Press the Down arrow to highlight PAPER PATH TEST , and then press the OK button.
Table 3-20 Manual sensor diagnostic tests (continued) Sensor or sw itch name Sensor or switch number Developer alienation sensor PS11 ITB alienation sensor SW5 290 Chapter 3 Solve problems ENWW.
Front-door opening/closing switch (PS1 4) NOTE: This switch is also activa ted by the right door. See Right-door opening/closing sensor (PS15) on page 292 . During this test, the right door must remain c losed. 1. Open the fr ont-door assembly to disenga ge the front-doo r opening/clos ing switch.
Right-door opening/clo sing sensor (PS15) NOTE: The front-door opening/closing switch (PS14) is also activated by the right door. During this test, the front door must remain closed. 1. Open the right-door assembly to disengage th e right-door openin g/closing photo-inter rupter sensor.
3. Insert a thin piece of paper (callout 1) to acti vate the right-door opening/closing sensor (PS15). CAUTION: Using too thick of a piece of paper to acti vate this sensor might disl odge the photo- interrupter body from its mounting bracket. M ake sure you use a t hin piece of paper to activate the sensor.
TOP (top-of -page) sensor (PS5) 1. Open the right door, and then locate the sensor flag (callout 1). Figure 3-7 Test the TOP sensor (1 of 2) 1 2. Activate the TOP sensor. Figure 3-8 Test the TOP sensor (2 of 2) 3. Check the control-pa nel disp lay for sensor response.
Fuser loop sensors 1 and 2 (PS7 and PS8) 1. Open the right door. 2. Slowly insert a piece of paper at the entrance of the fuser t o activate the fuser loop s ensors 1 and 2 underneath the fuser. Figure 3-9 Test the fuser loop sensor s 3. Check the control-pa nel disp lay for a sensor resp onse.
Fuser pressure -release sensor ( PS9) 1. Open the right-door assembly. 2. Remove the fuser . 3. Insert a piece of paper as shown to acti vate the fuser pressu re-release sens or. Figure 3-10 Te st the fuser pressu re-release sens or 4. Check the control-pa nel disp lay for sensor response.
Fuser output sensor (PS6) 1. Open the right-door assembly. 2. Open the fuser ja m-access flap. Figure 3-11 Test the fuser output sensor (1 of 2) 3. Locate the fuser output sensor flag (callout 1), a nd then activate the sensor flag. Figure 3-12 Test the fuser output sensor (2 of 2) 1 4.
Developer a lienation sen sor (PS11) This sensor is located inside the main-drive assemb ly and cannot be accessed for direct manual t esting. Use the paper path sensor te st to test this sensor. 1. Press the Home button . 2. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests 3.
ITB alienation switch (SW5) 1. Remove the toner cart ridges and th e ITB. Activate the senor by moving the flag located on the rear ITB guide rail. Figure 3-13 Test the ITB alienation switch 2. Check the control-pa nel disp lay for sensor response. 3.
Tray/Bin manual sensor te st Use this test to test the tray and bin sensors and sw itches manually. The following illustrations and table show the locations of these sensor s. 1. Press the Home button . 2. Open the following menus: ● Administration ● Troubleshooting ● Diagnostic Tests 3.
Table 3-21 Tray/Bin manual sensor test (continued) Sensor or sw itch name Sensor or switch number Tray 6 paper size switches SW92 and SW93 Tray 6 feed sensor SR91 Tray 6 opening/closing sensor 1 SW1 Output bin full sensor PS10 1 Tray 4, Tray 5, and Tray 6 use th e same opening/cl osing sensor (SW1) on the right door of the accessory.
Tray 1 paper sensor (PS2) 1. Open Tray 1. 2. Locate the Tray 1 pape r-present sensor flag (callout 1), a nd then toggle th e sensor flag to activate the sensor . Figure 3-14 Test the Tray 1 paper present sensor 1 3. Check the control-pa nel disp lay for sensor response.
Tray 2 paper present sensor (PS1) 1. Remove the tray. 2. In the tray cavity, release the sp ring loaded tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-15 Test the tray 2 pa per sensor 1 3. Check the control-pa nel disp lay for sensor response.
Tray 2 paper surface sensor (PS4) 1. Remove the tray. 2. In the tray cavity, insert a slip of paper in the photo sensor receptor and transmitter (callout 1). Figure 3-16 Tray 2 pa per surface sensor 1 3. Check the control-pa nel disp lay for sensor response.
Tray 2 paper size switches ( SW7 and SW8) NOTE: These switches a lso detect cassett e presence. If thes e switches fail, the messa ge Tr ay <X> open could appear on the control-panel display. 1. Remove the tray. From inside the tray cavity, push any of the swit ch buttons (callout 1).
Tray 3 paper sensor (SR3) 1. Remove the tray. 2. In the tray cavity, release the sp ring loaded tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-18 Test Tray 3 paper sensor 1 3. Check the control-pa nel disp lay for sensor response.
Tray 3 paper surface sensor (SR2) 1. Remove the tray. 2. In the tray cavity, release the sp ring loaded tray-present lever to lower the flag (callout 1), and then toggle the flag to activate the sensor. Figure 3-19 Test Tray 3 paper sensor 1 3. Check the control-pa nel disp lay for sensor response.
Tray 3 paper size sensors (SW2 and SW3) NOTE: These switches a lso detect cassett e presence. If thes e switches fail, the messa ge Tr ay <X> open could appear on the control-panel display. 1. Remove the tray. From inside the tray cavity, push any of the swit ch buttons (callout 1).
Tray 3 feed sensor (SR 1) 1. Open the paper-feeder door. 2. Insert a piece of pape r as shown to activate th e feed sensor. TIP: Use stiff paper when performing this test (f or example a business card or index card). Figure 3-21 Te st the Tray 3 feed s ensor 3.
Tray 3 door opening/closing sensor (SW1 ) 1. Open and then close the paper-feeder d oor to acti vate t he sensor. The tab on the door (callout 1) activates the senor (callout 2). Figure 3-22 Test the Tray 3 door opening/closin g sensor 1 2 2. Check the control-pa nel disp lay for sensor response.
Tray 4 paper sensor (SR3) See Tray 3 paper se nsor (SR3) on page 306 . Tray 4 paper surface sensor (SR2) See Tray 3 paper su rface sensor (SR 2) on page 307 . Tray 4 paper size sensors (SW2 and SW3) See Tray 3 paper siz e sensors (SW2 and S W3) on page 308 .
Tray 5 paper sensor (SR83) See Tray 3 paper se nsor (SR3) on page 306 . Tray 5 paper surface sensor (SR82) See Tray 3 paper su rface sensor (SR 2) on page 307 . Tray 5 paper size sensors ( SW82 and SW83) See Tray 3 paper siz e sensors (SW2 and S W3) on page 308 .
Output-bin-full sensor (PS10) 1. Locate the output-bin-f ull sensor flag (callout 1), and then activate the sensor flag. Figure 3-24 Te st the output-bin-full sensor 1 2. Check the control-pa nel disp lay for sensor response. 3. If there is no response, examine the flag at the left end of the output bin full sensor flag.
NOTE: Exiting the Paper-path sensor test menu and then reente ring it wi ll clear the test values from the previous test. Viewing the sensor status before you activate the test should show that the sensors PS9, PS11 and SW5 have already been activated.
Each component test can be performed on ce or repeatedly. If you select the Repeat option (at the end of the menu), the test cycles t he component on and off. This pro cess continues for two minutes, and then the test terminates. NOTE: The front or side do or interlocks must be defe ated to run the component tests.
Table 3-23 Component tests (1 of 2) (continued) Component test Compone nt tested Comments ITB Contact/Aliena tion Motor M4 (fuser motor) SL5 (disengagement solenoid) Drives the fuser motor M4 (drives .
Table 3-23 Component tests (1 of 2) (continued) Component test Compone nt tested Comments Tray<X> Pickup Sole noid SL2 (Tray 1 pickup solenoid) SL1 (Tray 2 pickup solenoid) SL1 (Tray 3 pickup so.
Table 3-24 Component tests (2 of 2) (continued) Component test Component tested Comments Fuser Fan FM2 Turn the product power off, and then on. Listen at the front-right-lower co rner of the print engine for fan noise whil e the product initializes.
Diagrams Block diagrams Figure 3-25 Product cross section 21 15 16 17 18 19 20 1 2 4 5 6 11 12 13 14 7 8 9 10 3 22 Item Description Item Description 1 ITB 12 MP tray pickup roller 2 Primary transfer r.
Figure 3-26 Optional paper feeder (Tray 3) cross section 1 2 3 4 1 Pickup roller 2 Feed roller 3 Separation roller 4 Cassette 320 Chapter 3 Solve problems ENWW.
Plug/jack locations 1 2 4 3 1 Hi-Speed USB 2.0 printing port 2 Local area network (LAN) Ethernet (RJ-45) network port 3 USB port for a third-party device 4 EIO interface expansion slo t ENWW Tools for.
Location of connectors DC controller connections Figure 3-27 DC controller connections SW301 J21 J161 J121 J122 J151 J152 J73 J72 J192 J71 J 111 J26 J61 J62 J63 J25 J51 J91 J171 J172 J101 J102 J181 J1.
Table 3-25 DC controller connections (continued) Item Description Item Description Item Des cription J33 Environment sensor J91 Du plex reverse soleno id Cassette pickup soleno id Pickup motor Develop.
Product connections Figure 3-28 Product connections (1 of 6) J831 J832 J1001 J502 J301 J106 J304 J305 J105 J303 J302 J203 J1 10 1 2 3 4 Item Desc ription 1 Laser scanner unit 2 Low-voltage power suppl.
Figure 3-29 Product connections (2 of 6) J742 J739 J553 J522 J516 J517 J518 J515 J514 J523 1 3 4 5 8 6 2 7 Item Desc ription 1 Developing motor 2 Drum motor 3 Fuser motor 4 ITB motor 5P i c k u p m o .
Item Desc ription 7D r i v e u n i t 8 Lifter drive unit Figure 3-30 Product connections (3 of 6) J1001 J557 J558 J559 J560 1 2 3 4 5 6 Item Desc ription 1 High-voltage power supply imaging (devel opi.
Item Desc ription 4 DC controller PCA 5 High-voltage power su pply 2nd transfer PCA 6 Toner remaining detect PCA Figure 3-31 Product connections (4 of 6) J554 J535 J538 1 2 Item Desc ription 1 Registr.
Figure 3-32 Product connections (5 of 6) J524 J106 J109 J525 J552 J522 J708 J704 J51 J142 1 2 3 4 5 6 Item Desc ription 1 Fuser 2 24V interlock switch 3 Fuser fan 4 Power supply fan 5 ICB PCA 6 Format.
Figure 3-33 Product connections (6 of 6) J706 J705 J152 J736 1 2 3 Item Desc ription 1 Right door assembly 2I T B r e a r g u i d e 3 ITB front guide ENWW Tools for troublesho oting 329.
Figure 3-34 Paper feeder connections J707 J706 J2006 J704 J733 J734 J705 J703 J752 J751 J701 J702 J703 Paper feeder controller PCA 3 2 1 Item Desc ription 1 Paper feeder lifter-drive assembly 2 Paper .
Locations of major components Figure 3-35 External compo nent loc ations 1 2 3 4 5 6 7 9 8 Item Description Item Descri ption 1R i g h t - r e a r c o v e r 6T o p c o v e r 2 Right-door assembly 7 Le.
Figure 3-36 Major component locations (1 of 3) 1 2 3 4 5 Item Description 1 Laser scanner u nit 2 Toner collection unit 3 Fuser 332 Chapter 3 Solve problems ENWW.
Item Description 4 Main drive unit 5 Lifter drive unit ENWW Tools for troublesho oting 333.
Figure 3-37 Major component locations (2 of 3) 1 2 3 4 5 6 7 8 9 Item Description Item Description 1 ITB front guide unit 6 Duplex drive unit (duplex models only) 2 ITB rear guide unit 7 Delivery dr i.
Item Description Item Description 4 Toner collec tion unit full sensor 9 ITB unit 5 Cassette pickup drive unit Figure 3-38 Major component locations (3 of 3) 1 2 3 Item Description 1 Waste toner carri.
Figure 3-39 Motors, fans, and rollers component locations 1 2 3 4 5 6 7 8 9 10 11 12 Item Description Item Description 1 Secondary transfer rol ler unit 7 Drum motor 2 MP tray (Tray 1) pickup roller 8.
Item Description Item Description 5 Cassette (Tray 2) picku p roller unit 11 Fuser fan 6 Developing motor 12 Power supply fan Figure 3-40 PCA component locations 1 2 3 4 5 6 7 8 Item Description Item .
General timing charts Figure 3-41 General timing chart (1 of 2) Two consecutive prints on letter paper 1 Print command 2 Cassette pickup solenoid 3 Top of paper sensor 4 Fuser output sensor 5 Top of p.
Figure 3-42 General timing chart (2 of 2) LSTR STBY PRINT WAIT STBY INTR Power ON 26 C T1 bias 24 Y T1 bias 25 M T1 bias K T1 bias T2 bias Power fan Fuser fan 27 28 29 30 ENWW Tools for troublesho oti.
General circuit diagram Figure 3-43 General circuit diagram (1 of 2) A 65 4 3 B C D V 4 2 + V 4 2 + D N G D N G X R T S C X T T S C K L C S T S C V 3 . 3 + J733D H 12345 J733D A 87654321 J192 1234 J733D B 1234567 8 4321 54321 D N G 3 M R E H T D N G 2 M R E H T D N G S V 3 .
Figure 3-44 General circuit diagram (2 of 2) A 65 4 3 B C D M M NPCLK GND NPSD_RD NPSD OUT +5V /NPRST NPST AR T NPSL DA TA NPSL EN NPLED 7 16 5 4 3 28 9 1 0 J541 71 65432 8 9 10 10 9 8 23456 17 J542D J542L J542D H J531D J531D H J531L 21 12 +3.3V NPTRLED MPFEEDSL +24V MPLASTSN S GND +3.
Figure 3-45 Paper feeder general circuit diagram (1 X 500) A 65 4 3 B C D 21 J2001 J733LH J733LB J733LA J2002 J734DH J734DB J734DA J2007 L_SIZE1 GND L_SIZE2 L_SIZE3 W_SIZE1 GND W_SIZE2 W_SIZE3 J707 J7.
Figure 3-46 Paper deck general circuit diagram (3 X 500) A 65 4 3 B C D SL M M M M SL SL M M W_SIZE3 W_SIZE2 GND W_SIZE1 L_SIZE3 L_SIZE2 L_SIZE1 GND +24V LIFT LIFT +24V GND L_SIZE2 L_SIZE3 W_SIZE1 GND W_SIZE2 W_SIZE3 CL K CMD STS +3.3V GND +24U +24U W_SIZE3 W_SIZE2 W_SIZE1 L_SIZE3 L_SIZE2 L_SIZE1 GND PA TH S +3.
Internal print-quality test pages Print-quality-troubleshooting pages Use the built-in print-quality-trou bleshooting pages to help diagnose and solv e print-quality pr oblems. 1. Press the Home button. 2. Open the following menus: ● Administration ● Troubleshooting ● Print Quality Pages 3.
Figure 3-48 Yellow print-quality troubleshooting page Y ello w Gr een Figure 3-49 Yellow comparison page Gr een Y ello w Yellow cannot be easily seen unless combined with cy an, so half of each page is yellow and the other half is an amplified version of yellow problems (g reen half).
Figure 3-50 Black print-quality troubleshooting page 1 3 2 1. Grids The grids are in inches and millimeters. They are label with letters and numbers so that defects can be described by position and by distance between repeats.
Diagnostics page Use the diagnostics page to evaluate p roblems with color plane registration, EP parameters, and print quality. 1. Press the Home button.
4 Color plane registration 5 Primary colors 6 Secondary colors 7 Temperature values (21A) 8 Humidity values (21B) 348 Chapter 3 Solve problems ENWW.
Clean the paper path Process a cleaning page 1. Press the Home button . 2. Open the following menus: ● Device Maintenance ● Calibration/Cleaning 3. Press the Down arrow to highlight the Print Cleaning Page item, and then press the OK button. 4. The product prints a cleaning pa ge, and then re turns to the main menu.
Configuration page Depending on the model, up to th ree pages print when you print a configuration page. In addition to the main configuration page, the embedde d Jetdirect configuration pages print.
Figure 3-51 Configuration page 5 6 1 2 3 4 8 7 1 Printer information 2 Installed personalities and options 3 Color density 4 Calibration information 5 Memory 6 Event log 7 Security 8 Paper trays and o.
HP embedded Jetdirect page The second configuration page is the HP embedd ed Jetdirect page, which contains the followin g information: Figure 3-52 HP embedded Jetdirect page 5 6 1 2 3 4 1 HP Jetdirec.
Finding important information on the configuration pages Certain information, such as the firmware date co des, the IP addre ss, and the e- mail gateways, is especially helpful while servicing th e product. This information is on the vario us configuration pages.
Color-band test The color-band test page shows bands of colors that can indicate whether or no t the product is producing c olors correctl y. 1. Press the Home button . 2. Open the following menus: ● Administration ● Troubleshooting ● Print Quality Pages 3.
Print quality troubleshooting tools Repetitive image-defect ruler Use a ruler to measure occurrences of repet itive image defects to he lp solve image quality problems.
Calibrate the product Calibration is a product function that optimizes pr int quality. If yo u experience an y image-quality problems, calibrate the product. 1. Press the Home button . 2. Press the Down arrow to highlight the Device Maintenance menu, and then press t he OK button.
Sign In menu Table 3-27 Sign In menu First level Second level Values Description User Access Code Access Code Access the product with a user–level personal identification number (PIN). NOTE: Some menus or functions might not be available. Administrator Access Code Access Code Access the product with a administrator–level PIN.
Retrieve Job From USB menu Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device. NOTE: You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.
Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory. Table 3-29 Retrie ve Job From De vice Memory m enu First level Second level Thir d level Values Descr iption Retrieve Job From Device Memory All Job s (No PI N) NOTE: Individual job names also appear.
Supplies menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-30 Supplies menu First level Second level Third level Fourth level Values Descr iption Manag e Suppli.
Table 3-30 Supplies menu (continued) First level Second level Third level Fourth level Values Descr iption Color Cartridges Very Low Settings Stop Prompt to continue * Continue Select what the product should do when the print cartridg e is very near the end of its estimated life.
Table 3-30 Supplies menu (continued) First level Second level Third level Fourth level Values Descr iption Low Threshold Settings 1-100% Use the arrow buttons to enter the percentage of estimated supplies life at which you want the product to alert you that the cartridge is low.
Table 3-30 Supplies menu (continued) First level Second level Third level Fourth level Values Descr iption Supply Message s Low Message On * Off Select how the product displays the supply information. Low Message : Determin es whether or not a low supply message is displayed on the control panel.
Table 3-31 Trays menu First level Secon d level Values Description Manag e Trays Use R equest ed Tray Exclusive ly * First Use this feature to control how the product handles jobs that have specified a specific input tray.
Table 3-31 Trays menu (continued) First level Secon d level Values Description Tray 1 Size Select from a provided list. Allows you to configure the paper size for Tray 1. The default is Any Siz e . See the product user guide for a complete list of available sizes.
Table 3-32 Reports menu (continued) First level Second level Values Descr iption Administration Menu Map Prints the control-panel menu map, which shows the layout of the control-panel menu items. Configuration Page Shows the printer settings and installed accessories.
General Settings menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-33 General Settings menu First level Seco nd level Third level Fourth level Values Descriptio.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Optimum Speed/ Energy Usage Faster First Pag e * Save Energy Save More Energy Save Most Energy Controls the fuser cool down behavior.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Shadows Cyan D ensity Magent a Densi ty Yellow Density Black Density -5 to 5 Default = 0 Shadows Restore Col or Values Restore the color setti ngs by reset ting the density values of each color.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Auto Sense Mode Tray 1 Sensing Full s ensing Expanded sensing * Transparency Only Sets the sensing option for Tray 1 for paper types using AUTO SENSE mode.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Tray X Sensing Expanded sensing * Transparency Only Sets the sensing option for Trays 2-5 for paper types using AUTO SENSE mode.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Resistance Mode Normal * Up Down Use this setting to correct print quality problems in low- humidity environments and highly resistive paper.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Fuser Temp Mode Normal * Up Down If you are s eeing a faint image of the page repeate.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Heavy Paper St anda rd * Smooth Set to SMOOTH when printing on smooth, heavy media types. Envelope Control No rmal * Alternate 1 Alternate 2 Set to REDUCE D TEMP if envelopes are sticking due to moisture in the envelop adhesive.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Background Normal * Alternate 1 Alternate 2 Alternate 3 Set to ALTERNATIVE 1 when a background occurs all over the page. Set to ALTERNATIVE 2 when thin vertical lines appear on the page.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Transfer Control Normal * Alternate 1 Alternate 2 Alternate 3 Set to ALTERNATIVE 1 to reduce primary transfer bias and to resolve low density or blotchy images.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Edge Control Off Light Normal * Maximum The Edge Control setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Manag e Stor ed Jobs Quick Copy Job Storage Limit 1-300 Default = 32 Allows you to specify the number of Quick Copy jobs that can be stored on the product.
Table 3-33 General Settings menu (continued) First level Seco nd level Third level Fourth level Values Description Restore Factory Settings Reset All Calibration General Print Security Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return most settings to factory defaults.
Retrieve From USB Settings menu Table 3-34 Retrieve From USB Settings menu First level Second level Values Descriptio n Retrieve From USB Settings Enable Disabl e * Configure this setting to allow Walk-up USB printing at the control panel. Print Settings menu In the following tabl e, asterisks (*) indicate the factory default setting.
Table 3-35 Print Settings menu (continued) First level Secon d level Values Description Orientation Portr ait * Landscape Allows you to set the default page orientation to portrait or landscape. Font Source Internal * Soft USB Selects the font sou rce.
Table 3-35 Print Settings menu (continued) First level Secon d level Values Description Suppress Blank Pages No * Yes When generati ng your own PCL, extra form feeds are included that would cause a blank page to be printed. Select Yes for form feeds to be ignored if the page is blank.
Table 3-36 Print Options menu (continued) First level Second level Values Description MM X Dimension Range: 75 – 311 .90 Default = 311.90 Allows you to set the default size for any custom print job that does not specify the dimensions (in millimet ers).
Display Settings menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-37 Display Settings menu First level Secon d level Values Description Display Brightnes s Range: -10 to 10 Default = 0 Sets the brightness of the control panel display.
Manage Supplies menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-38 Manage Supplies menu First level Seco nd level Third level Fourth level Values Description Supplies Status Use the Supplie s Status menu to configure how the product reacts when supplies are reaching the end of their estimated life.
Table 3-38 Manage Supplies menu (continued ) First level Seco nd level Third level Fourth level Values Description Color Cartridges Very Low Settings Stop Prompt to continue * Continue Select what the product should do when the print cartridge is very near the end of its estimated life.
Table 3-38 Manage Supplies menu (continued ) First level Seco nd level Third level Fourth level Values Description Transfer Kit Very Low Settings Stop Prompt to continue * Continue Stop : The product stops until you replace the transfer kit. Prompt to continue : The product stops until you clear the prom pt message.
Table 3-38 Manage Supplies menu (continued ) First level Seco nd level Third level Fourth level Values Description Supply Messages Low Message On * Off Select how the product displays the supply information. Low Message : Determines whether or not a low supply message is displayed on the control panel.
Table 3-39 Manage Trays menu (continued) First level Values Description Manually Feed Promp t Always * Unless loaded This option controls whet her a manual feed message should appear when the type or size for a job does not match the size or type configured for Tray 1.
Table 3-39 Manage Trays menu (continued) First level Values Description Blank Pages Auto * Yes This option controls how the product handles two-sided jobs (duplexing). Two options are available: Auto : Enables Smart Du plexing, which instructs the product not t o process both sides if the second side is blank.
Network Settings menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-40 Network Settings menu First level Values Description I/O Timeout Range: 5 – 300 sec Default = 15 Allows you to set the product I/O Timeout in seconds.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion IPv4 Settings Config Method Bootp * DHCP Auto IP Manual Specifies the method that TCP/ IPv4 parameters will be configured on the HP Jetdirect print server.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion DHCP Renew Yes No * This menu appears if Config Method is set to DHCP and a DHCP lease for the print server exists. No : The print server does not request to renew the DHCP lease.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion DHCPV6 Policy Rou ter Specified Router Unavailable * Always Router Specified : The stateful auto-configuration method to be used by the print server is determined by a router.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion Proxy Port Default = 00080 Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion Reset Secur ity Yes No * Specify whether the current security settings on the print server will be saved or reset to factory defaults.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion SNMP Test Yes No * This test checks operation of SNMP communications by accessing predefined SNMP objects on the product. Select Yes to cho ose this test, or No to not choose it.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion Dest IPv4 Range: 0 – 255 Default = 127.0.0.1 Type the IPv4 address. Dest IPv6 Select from a provided list. Default = : : 1 Type the IPv6 address.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion Percent Lost Default = 000 Sh ows the percent (0 to 100) of ping test packets that were sent with no response from the remote host sinc e the most recent test was initiated or completed.
Table 3-41 Embedded Jetdirect (con tinued) First level Second level Thir d level Fourt h level Fifth level Values Descrip tion Refresh Yes No * When viewing the ping test results, this item updates the ping test data with current results. Select Yes to update the data, or No to maintain the existing data.
Troubleshooting menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-42 Troubleshooting menu First level Seco nd level Third level Fourth level Values Description Exit Troubleshooting NOTE: This item only displays if you are backing out of the Troubleshooting menu.
Table 3-42 Troubleshooting menu (continued ) First level Seco nd level Third level Fourth level Values Description Paper Path Sensors Start Test Performs a test on each of the product’s sensors to determine if they are working correctly and displays the status of each sensor as the page prints.
Table 3-42 Troubleshooting menu (continued ) First level Seco nd level Third level Fourth level Values Description Manual Sensor Test Select from a list of the product sensors. Use this feature to exercise individual parts independently to isolate noise, leaking, or other issues.
Table 3-42 Troubleshooting menu (continued ) First level Seco nd level Third level Fourth level Values Description Component Test Select fr om a list of available components. Use this feature to exercise individual parts independently to isolate noise, leaking, or other issues.
Table 3-42 Troubleshooting menu (continued ) First level Seco nd level Third level Fourth level Values Description Diagnostic Files Device Data File Debug Information File * Choose the diagnostic data type to be saved. This function is for the HP lab use to troubleshoot and diagnose system failures.
Device Maintenance menu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore custom er data under any circumstances. In the following tabl e, asterisks (*) indicate the factory default setting.
Calibration/Cleaning menu In the following tabl e, asterisks (*) indicate the factory default setting. Table 3-44 Calibration/Cleaning menu First level Secon d level Values Description Auto Cleaning Off * On When auto-clean ing is on, the product prints a cleaning page when the page count reaches t he Cleaning Interv al setting.
Table 3-44 Calibration/Cleaning menu (continued) First level Secon d level Values Description Full Calibration Performs all product calibrations. Delay Calibration at Wake/Power On Disabled Enabled * This menu controls the timing of the calibration when the product wakes up or is turned on.
Service me nu The personal identification numb er (PIN) used to ac cess the Service menu is 11 552010. In the following tabl e, asterisks (*) indicate the factory default setting. First level Secon d level Th ird level Value s Des cription User Access Code Access the product with a user–level personal identification number (PIN).
First level Secon d level Th ird level Value s Des cription Serial Numbe r Use this item to enter the product serial number. Servic e ID Use this item to enter the product service ID. Cold Reset Paper Letter * A4 Use this item to select the page size used for a cold reset operation.
Interpret control-panel messages, status-alert messages, and event code errors The control-panel messages indicate the current product status or situ ations that might require action.
Yellow print cartridge Recommended action 1. Remove, and then reinstall th e indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Recommended action No action necessary. 10.23.51 Description The fuser kit life was reset above the replace threshold. A new ITB was installed. Recommended action No action necessary. 10.23.52 Description The fuser kit life was reset above the reset threshold.
10.XX.34 Used supply in use Description The indicated cartridge is us ed. ◦ 10.00.34 (event code) Black print cartridge ◦ 10.01.34 (event code) Cyan print cartridge ◦ 10.02.34 (event code) Magenta print cartridge ◦ 10.03.34 (event code) Yellow print cartridge Recommended action If you believe this is a genuine HP supply , go to www.
10.XX.41 Unsupported supply in use Description The indica ted print cartrid ge is for a differe nt product. ◦ 10.00.41 (event code) Black print cartridge ◦ 10.01.41 (event code) Cyan print cartridge ◦ 10.020.41 (event code) Magenta print cartridge ◦ 10.
Recommended action If print quali ty is no longer acceptab le, replace th e indicated print cartrid ge. See the parts c hapter in the service manual for the co rrect cartridge part number. TIP: Advise the customer that HP re commends that they have replacem ent supplies available to install when the print quality is no longer acceptable.
◦ 10.02.25 (event co de) Magenta print cartridge ◦ 10.03.25 (event co de) Yellow print cartridge Recommended action Install the indicated cartridge in th e correct position. From left to right, the correct cartridge order follows: ◦ Yellow ◦ Magenta ◦ Cyan ◦ Black 10.
11.00.YY Internal clock error Description The product real time clock has experienced an error. ◦ 01=dead clock ◦ 02=dead real time clock Recommended action Whenever the product is turned off and then turned on again, set the time and date at the control panel.
13.WX.EE Description This jam occurs when a door is opened during p rinting. ◦ 13.AA.EE (event code) Tray 3, 4, or 5 door open ◦ 13.AB.EE (event code) Tray 4, 5, or 6 door open ◦ 13.BA.EE (event code) Front door open ◦ 13.BB.EE (event code) Right door open Recommended action Make sure that the doors are fully closed.
Tray 5 feed sens or - SR81 ◦ 13.A6.FF (event code) Tray 6 feed sens or - SR91 ◦ 13.FF.FF (event code) Multiple sensors Recommended action Clear the jam. See the clear jams section in the s ervice manual. 13.WX.YZ Fuser area jam Description ◦ 13.
● E = Rough ● 0 = Photo 1 to 3 ◦ 13.B9.DZ (even t code) Z = the source tray number This jam occurs when the paper does not reach th e f user output sensor in the des ignated amount of time.
● B = Transparency ● C = Label ● D = Envelope 1 to 3 ● E = Rough ● 0 = Photo 1 to 3 Recommended action Clear the jam. See the clear jams section in the s ervice manual. 13.WX.YZ Jam below control panel Description ◦ 13.B2.9Z (event code) Page at duplex switchback jam.
This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in d esignated amount of time after the Tray 6 feed sens or (SR91) se nsed the leading edge.
◦ 13.B2.DZ (even t code) Late to registration jam, from tray <Z> This jam occurs when the paper does not reach th e TOP sensor in the designated amount of time after the Tr ay 3 feed sens or sensed the leading ed ge at printing f rom Tray 3, 4, 5, or 6.
This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in d esignated amount of time after the Tray 4 feed sens or (SR1) se nsed the leading edge.
NVRAM backup/restore admin istrator backup started ◦ 32.1C.04 (event co de) NVRAM backup/restore administrator restore started ◦ 32.1C.05 (event code) Backup/restore complete ◦ 32.1C.06 (event co de) Data model failed to clone job ticket ◦ 32.
NVRAM restore timeout while co mmu nicating with the formatter ◦ 32.1C.17 (event co de) NVRAM restore timeout while co mmunicating with the engine ◦ 32.1C.1B (event code) Backup of print subsystem failed ◦ 32.1C.1C (event code) Backup of networki ng subsystem failed ◦ 32.
◦ 32.1C.04 (event co de) No action necessary ◦ 32.1C.05 (event code) No action necessary ◦ 32.1C.06 (event co de) Retry ◦ 32.1C.07 (event co de) Retry ◦ 32.1C.08 (event co de) Remove stored jobs and retry Use larger capacity storage device Check network sha re ◦ 32.
◦ 32.1C.13 (event co de) Turn the pro duct off then o n and retry ◦ 32.1C.14 (event co de) Turn the pro duct off then o n and retry ◦ 32.1C.17 (event co de) Turn the pro duct off then o n and retry ◦ 32.1C.1B (event code) Turn the pro duct off then o n and retry ◦ 32.
32.21.00 Description Corrupt firmware in external accessory Recommended action Turn the product off, then on, and retry. If the error persists, clear the firmware im age from the active partition by using the Partial Clean item in the Preboot menu 40.
Recommended action Press the OK button to clear the error message and continue printing. Remove, and then reinstall the USB device. 40.00.05 Embedde d I/O bad transm ission To continu e, press OK Description The USB dev ice has been r emoved. Recommended action Press the OK button to clear the error messag e.
Source is Tray 3 ◦ Z = 4 Source is Tray 4 ◦ Z = 5 Source is Tray 5 ◦ Z = 6 Source is Tray 6 Recommended action Make sure that the tray is loaded with th e correct pap er size and that the sliding paper gu ides are correctly adjusted. Use the Manual/tray bin sensor test to verify that the casset te media switch is correctly functioning.
Light media ◦ Y = 9 (expected type) Rough media ◦ Y = A (expected type) Extra heavy gloss y media (glossy medi a 3) ◦ Y = B (expected type) Heavy glossy media (glossy media 2) ◦ Y = C (expecte.
Heavy glossy media (glossy media 2) ◦ Z = C (detect ed type) Heavy media 3 ◦ Z = D (detected type) Heavy media 2 Recommended action Load the tray with the size and ty pe of paper indicated, or use anot her tray if available.
Glossy media 1: typed or AutoSense ◦ Y = 8 Glossy media 2: typed or AutoSense ◦ Y = 9 Glossy media 3: typed or AutoSense ◦ Y = A Glossy film: typed or AutoSense ◦ Y = B OHT: typed or AutoSense.
Recommended action Turn the product off, and then on. If the error persists, repl ace the DC controller PCA. 42.XX.YY Description Internal system failure Recommended action Turn the product of,f then on, and retry. If the error persists, clear the firmware im age from the active partition by using the Partial Clean item in the Preboot menu.
47.03.XX Description Print job internal error Recommended action Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu. 47.04.XX Description Print spooler 9100 internal erro r Recommended action Turn the product off, and then on again.
Y = calibration type, Z = event ◦ 47.FC.00 (event code) Color plane registration (CP R) Image not found at system initialization ◦ 47.FC.01 (event code) CPR Store Image failure ◦ 47.FC.02 (event code) CPR Image not found ◦ 47.FC.03 (event code) CPR Print engine execution failure ◦ 47.
Drum Speed Adjustment Image not found ◦ 47.FC.33 (event code) Drum Speed Adjustment Print engine execution failure ◦ 47.FC.40 (event code) Pulse Width Modulation Image not found at system initializatione ◦ 47.FC.41 (event code) Pulse Width Modulation Store image failure ◦ 47.
5. If the error persists, replace the low-voltage power supply. 6. If this produc t has been pr evious ly serviced, check the conne ctor (J131) on the DC controller PCA and the connectors (J109 and J110) on the powe r line between the low-voltage power supply assembly and the fuser.
Low fuser temperature 2 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or wind ow wher e cool air may inte rfere with the ability of the fuser to heat up. 2.
High fuser temperature 3 1. Remove and then reseat the fuser. 2. Check the pap er type setting using the product menus an d in the printer drive r. Making sure th at they match and are correct for the type of media being used. 3. Replace the fuser. 4.
Recommended action Use the scanner motor (M10) drive test in the component test to test the motor. If the motor does not run, replace the laser/scanner assembly.
54.11.05 or 54.12.05 Media Sensor is not functioning properly 1. Clean the media sensor with a lint-free cloth and then turn the product off an d then on. 2. 54.11.05 : If the error persists replace the paper pi ckup assembly. The threshold level for the media sensor ( Media Sensor Value ) is located on a label on th e paper pick up assembly.
X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow 1. Check the sup plies status pa ge to make sure the toner cartridges are not past their us eful life. 2. Check the ITB fo r damage. 3. Make sure the CPR senso r is not contaminated with toner or paper dust .
Recommended action Turn the product off, and then on. If the error persists, repl ace the DC controller PCA. 55.0X.YY DC controller error To continue, turn off then on Description DC controller PCA error ◦ 55.01.06 (event code) NVRAM memory data error warning ◦ 55.
57.00.02 Fuser fan (FM2) faliure 1. Turn the pro duct off, and th en on. Listen f or fan n oise at the front lower-right co rner of the product. If no noise is heard, replace the fuser fan (FM2). 2. If this part has been removed or replace, chec k the connector (J121 ) on the DC controller PCA and the intermediate connector (J524).
Developer alienation motor (M6) error 1. Use the developer engagement and disengagement dr ive test in the component test to verify that the disengagement mechanism is properly functioning.
59.0X.60 Error To continue, turn off then on Description Motor rotational error X= 5 black, X = 6 cyan, X = 7 magenta, X = 8 yellow Recommended action 50.06.60 or 50.07.6 0 or 50.08.60 CMY drum motor (M2) rotation error 1. Use the drum motor (M2) drive te st in the Component t est to verify that the motor is properly functioning.
Recommended action 50.05.80 Black developer motor failure error (ITB motor; M1) 1. Use the ITB drum motor (M1) drive test in the Component test to ve rify that the mo tor is properly functioning.
Media input Tray 3 lift-up motor (M2) failure or media input Tray 4 lift -up motor (M2) fai lure 1. Use the Tray 3 paper surface sensor (SR2) or Tray 4 pap er surface sensor (SR2) test in the Tray/ Bin manual sensor test to verify th at the sensor is properly functionin g.
62.00.00 No system To continue, turn off then on Description Internal system failure Recommended action Turn the product off, and then on. If the error persists, reload the firmware. If th e error still persists, pe rform a firmware upgrade. If the firmware upgrade does not resolv e the problem, replace the hard di sk.
Channel table full ◦ 80.03.03 (event code) Producer index not reset ◦ 80.03.04 (event code) Consumer index not reset ◦ 80.03.05 (event co de) Queue position s ize too small ◦ 80.03.06 (event code) Transport ove rflow ◦ 80.03.07 (event code) No overflow packets ◦ 80.
Duplicate I/O channel. Recommended action Turn the product off, and then on. If the error persists, replace the formatter. 98.00.01 Corrupt data in firmware volume Description Data corruption has occurred in the firmware volume Recommended action Turn the product off, and then on.
Recommended action Turn the product off, and then on. Rerun the file erase function. 99.00.01 Upgrade not perf ormed file is corrupt Description A remote firmware upgrade (RFU) was not performed. CRC error in the firmwa re image (bad image). Recommended action Download the RFU file and attempt the upgra de again.
I/O timeout when reading rest of header. Recommended action The most common cause is an issue with the networ k environment. Make sure that there is a go od connection to the device and a ttempt the upgrade again, or upgrade using the USB walk-up port.
Recommended action 1. Download the RFU file and attempt the upgrad e again. 2. If the error persists, replace the hard disk. 99.00.09 Upgrade ca nceled by user Description A remote firmware upgrade (RFU) was not performed. The RFU was canc eled by the user.
99.00.13 Upgrade not performed the file is invalid Description A remote firmware upgrade (RFU) was not performed. Header number is 2 but hea der si ze doesn’t match version 2 size. Recommended action Download the RFU file again. Ma ke sure that yo u download the file for the correct product model.
A CRC32 check did no t pass ◦ 99.00.27 (event log) An I/O error occurred while downloading the bundle Recommended action Download the correct firmware file from www.h p.com/ support/cljcp5525 or www.hp.com/ go/ cljcp5525_firmware , and then resend the firmware upgrade.
99.09.63 Incorrect disk Description A new or blank disk has been installed in a device which pre viously had an enc rypted disk. Recommended action Follow the proc edure to load firmware on a new hard disk and then lock it to this product. 99.09.64 Disk malfunction Description A fatal hard disk failure has occurred.
NOTE: If there is a password assign ed to the Ad ministrator, a prompt to enter the password displays. 4. Select the Download item. 5. The user can now download a new firmware bundle to the product. 99.XX.YY Description Firmware installatio n error Recommended action Reload the firmware.
When multiple supplies are low, more than one event code is record ed. ◦ 10.00.60 (event code) Black print cartridge ◦ 10.01.60 (event code) Cyan print cartridge ◦ 10.02.60 (event code) Magenta print cartridge ◦ 10.03.60 (event code) Yellow print cartridge ◦ 10.
◦ 10.03.70 (event code) Yellow print cartridge ◦ 10.23.70 (event code) Fuser Kit ◦ 10.22.70 (event code) Transfer kit Recommended action If print quali ty is no longer acceptab le, replace th e supply. HP recommends that the customer ha ve a replacement supply available to inst all when print quality is no longer acceptable.
[File System] device fail ure To clear, press OK Description The specified device has failed. Recommended action Press the OK button to clear the error. [File System] file operation failed To clear, press OK Description A PJL file system command attempted to perform an illogical operation.
Recommended action Download the correct firmware upgrade file for th is product, and then reinstal l the upgrade. See the product user guide for more information. Bad optional tray connection Description The optional tray is not connected, not connected co rrectly, or a connection is no t working correctly.
Checking engine Description The product is conducting an internal test. Recommended action No action is necessary. Checking paper path Description The product is checking for possible paper jams.
Clearing event log Description This message is displa yed while the event log is cleared. The prod uct exits the menus when the event log has been cleared. Recommended action No action is necessary. Clearing paper path Description The product is attempting to eject jammed paper.
Close middle right door Description The 1 x 500-sheet optional pape r feeder r ight door is open. Recommended action Close the door . Use the right-door switch (SW1) test in the Tray/Bin manual sensor test to verify that the switch is properly func tioning.
Recommended action No action is necessary. Creating cleaning page Description A cleaning page is being generated. Recommended action No action is necessary. Data received To prin t last page, press OK Description The product is waiting for the command to print the last page.
EIO <X> disk spinning up Description EIO disk device in slot <X> is spinning up its pl atter. Jobs that require disk access must wait. ◦ X = 1 Slot 1 ◦ X = 2 Slot 2 Recommended action No action is necessary. Event log is empty Description No product events are in the log.
Incompatible <supply> Description The indicated supply <supply>is no t compatible w ith this p roduct. ◦ 10.00.35 (event co de) Black print cartridge ◦ 10.01.35 (event co de) Cyan print cartridge ◦ 10.02.35 (event co de) Magenta print cartridge ◦ 10.
Install <supply> Description A supply item is either not installed or installed incorrectly. ◦ Black cartridge 10.00.15 (event co de) ◦ Cyan cart ridge 10.10.15 (event co de) ◦ Magenta ca rtridge 10.02.15 (event co de) ◦ Yellow cartridge 10.
Recommended action CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool be fore handling it. 1. Open the right door. 2. Install or adjust the fuser. 3. Close the right door. Install supplies Description More than one supply is missing or is installed incorrectly.
Recommended action Turn the product off, and then reinst all the hard drive. If the error persists, replace the internal hard drive. Internal disk sp inning up Description Internal disk device is spinning up its platte r. Jobs that require di sk access mu st wait.
Load Tray <X>: [Type], [Size] To use another tray, press OK Description This message appears when the indicated tray is se lected but is not loade d, and other pa per trays are available for use. It also appears when t he tray is configured for a different pa per type or size than the print job requires.
Recommended action Load tray with requested pa per. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, p ress the Help button to exit the message and then press the OK button.
Paused Description The product is paused, and there a re no error mess ages pending at the display. The I/O continues receiving data until memory is full. Recommended action Press the Stop button . Performing Color Band Test... Description A color-band test is being performed.
Printing Color Usage Log... Description The product is printing the Color Usage log. Recommended action No action necessary. Printing Configuration... Description The product is printing the Configuration page. Recommended action No action necessary. Printing Demo Page.
Recommended action No action necessary. Printing File Directory... Description The product is printing the File Directory pages. Recommended action No action necessary. Printing Font List... Description The product is printing the Font List pages. Recommended action No action necessary.
Printing PQ Troubleshooting... Description The product is printing the PQ Troubleshooting pages. Recommended action No action necessary. Printing Regist ration Page... Description The product is printing the Registration pages. Recommended action No action necessary.
Recommended action No action necessary. Processing duplex job Do not grab paper until job completes Description Paper temporarily comes into the outp ut bi n while printing a duplex jo b. CAUTION: Do not grab paper as it temporarily comes into the output bin.
Ready Description The product is online and ready for data. No status or product attendance me ssages are pending at the display. Recommended action No action necessary. Ready <IP Address> Description The product is online and ready for data. No status or product attendance me ssages are pending at the display.
Replace <supply> Description This alert appears only if the product is configur ed to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated.
Replace supplies Description This alert appears only if the product is configur ed to stop when a supplies reach the very low threshold. Two or more supplies have reached the es timated end of life. The product indicates when a supply le vel is at its e stimated en d of life.
Recommended action No action necessary. Restricted from printing in color Description This message displays when color pr inting is disabled for the product or when it is disabled for a particular user or print job. Recommended action To enable color printing for the product, c hange the Restrict Color Use setting in the Manage Supplies menu.
Recommended action 1. Load the correct paper. 2. Verify the paper is posit ioned correctly. 3. Close the tray, and t hen verify that the control pan el lists the correct size and type fo r the specified tray. 4. If necessary, use the control-pane l menus to reconfigure the size an d type settings for the specified tray.
◦ X = 3 Tray 3 ◦ X = 4 Tray 4 ◦ X = 5 Tray 5 ◦ X = 6 Tray 6 Recommended action Refill the tray at a convenient time. NOTE: This could be a false message. If the tray is loaded without re moving the shipping lock, the product does no t sense that the paper is loaded.
If the error persists, use the Medi a size switches (SW2,3 - SW82,83 - SW92,93) test in the Tray/Bin manual sensor test to test the sw itc hes. If they do not r espond, repl ace associated the lifte r drive assembly. Tray <X> overfilled Description The tray is filled above the stack-height mark.
Recommended action The specified tray will not be used until this condit io n is addressed. Printing can continue from other trays. 1. Load the correct paper in the s pecified tray. 2. At the control panel, verify the type configuration. Unsupported drive installe d To continue, press OK Description A non-supported hard drive has been installe d.
Unsupported tray configuration Description The product has too many optional trays installed. Recommended action Turn the product off, remove the unsupp orted trays, and then turn the product on. Unsupported USB accessory dete cted Remove USB accessory Description A non-supported USB accessory has been installed.
Used supply installed To c ontinue, press OK OR Used supply in use Description One of the print cartridges has been pre viously used. ◦ XX = 00 Black print cartridge ◦ XX = 01 Cyan print cartridge.
Event-log messages This section describe s messages th at only appear in the event log. For additional numeric messages, see the control-panel me ssage section of this manual Figure 3-53 Sample event .
Print an event log NOTE: Printing an event log by using the Administration menu shows only a s ubset of events. To print a complete event log, use the Service menu. Print the event log from the Administration menu 1. Press the Home button . 2. Open the following menus: ● Administration ● Troubleshooting 3.
Viewing the event log from the Service menu 1. Press the Home button . 2. Open the following menus: ● Device Maintenance ● Service The PIN required for the Service menu is 11552010 . 3. Use the Down arrow button to select the View Event Log item, and then press the OK button.
Clear jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only pape r that meets HP specifications. See the product user guide. A component is installed incorrectly. Verify that th e transfer belt and transfer roller are correctly installed.
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. Internal areas of the product that might need to be opened to clear jams, have green handles or green labels.
Figure 3-55 Paper path jam sensors Y B C M PS 1 0 PS 6 PS 7 PS 8 PS 5 SR1 SR1 SR8 1 SR9 1 Note: Both the 1 X 5 00 -sheet feeder and the 3 X 5 00 -sheet feeder use a SR1 tr ay f eed sensor .
Table 3-47 Event codes for jams Jam event code Jammed paper location 13.A3.D3 Leading edge of paper fed fr om Tray 3 is stopped before SR1 13.A3.D4 Leading edge of paper fed from Tray 4 is stopped before SR1 after passing Tray 4 SR1 13.A3.D5 Leading edge of paper fed from Tray 5 is stopped before SR1 after passing Tray 4 SR1 13.
Table 3-47 Event codes for jams (continued) Jam event code Jammed paper location 13.B9.Az NOTE: z is the fuser mode, see Fuser modes for jam event codes (Z) on page 499 Paper stays at PS6 13.B9.Cz NOTE: z is the fuser mode, see Fuser modes for jam event codes (Z) on page 499 Paper is wrapping at fuser 13.
● 6 = Heavy 3 ● 7 = Glossy 1 ● 8 = Glossy 2 ● 9 = Glossy 3 ● A = Glossy film ● B = Transpar ancy ● C = Label ● D = Envelope 1 to 3 500 Chapter 3 Solve problems ENWW.
Clear jams in the upper-right door WARNING! The fuser can be hot while the product i s in use. Wait for the fuser to cool befor e handling it. 1. Open the uppe r-right door.
3. If paper is visible ente ring the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the transfer roller. Contaminants on the roller can affect print quality. 4. Paper could be jammed in s ide the fuser w here it would not be visible.
Clear jams in the lower-right door 1. Open the lower-right door. 2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower-right door.
Clear jams in Tray 1 1. If jammed paper is visibl e in Tray 1, clear t he jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the upper right door.
3. Gently pull the paper out of the pick up area. 4. Close the upper right door. ENWW Clear jams 505.
Clear jams from Tray 2, Tr ay 3, or an optional tray CAUTION: Opening a tray when paper is jammed ca n ca use the paper to tear and leave piec es of paper in the tray, which might cause another jam. Be sure to clear jams from the upper and lower righ t door before opening a tra y.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the leading edge and remove it. ENWW Clear jams 507.
Jam causes and solutions Jams in the output bin Table 3-48 Causes and solution s for delivery delay jam Cause Solution The output-bin full sensor flag is damaged. Examine the output -bin full sensor flag for damag e. If the flag is damaged, replace the paper delivery assembly.
Table 3-51 Causes and solutions for fuser delivery stationary jams Cause Solution The fuser roller or pressu re roller is worn or deformed. Replace the fuser. See Fuser on page 93 . The fuser-delivery roller is deformed. The gear of the fuser-delivery roller is damaged.
Table 3-53 Causes and solutions f or duplex repick jams (continued) Cause Solution The duplex flapper is damaged or malfunctioning . Replace the paper delivery assembly. See Paper delivery assembly on page 184 . The duplex repick roller is worn or damaged.
Table 3-55 Causes and solutions for pickup delay jam 1: tray pickup (continued) Cause Solution The TOP sensor is defective. Ru n the manual sensor test to verify that the TOP sensor is functioning properly. If not, replace the registration ass embly. See Registration sensor assembly on page 142 .
Table 3-57 Causes and solutions for pickup stationary jams Cause Solution Multiple feed of media Replace any worn or deform ed parts (tray separation pad, tray feed roller, MP tray pickup roller or MP tray separation pad). Check the separation pad and MP tray se paration pad to see if they are firmly seated and coupled with the torque limiter.
Table 3-58 Causes and solutions f or residual media ja ms (continued) Cause Solution The sensor detecting a residual media jam is not working. Test each sensor usin g the manual sensor test.
Table 3-59 Causes and solutions f or pickup delay a nd pickup stationary jams (c ontinued) Cause Solution Multiple feed of media If the tray 3 pickup roller, se paration roller, or feed roller is worn or deformed, replace any defective parts. The paper-feeder media-feed sensor lever is set incorrectly or damaged.
Change jam recovery This product provides a jam recovery feature that reprints ja mmed pages. The following options are available: ● Auto — The product attempts to reprint jammed page s when enough memory is available. This is the default setting.
Solve paper-handling problems Product feeds multiple sh eets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper fr om the input tray.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Lo ad paper in the specified tray. The paper size is not configured correctly for the input tray.
Paper does not feed from Tray 2, 3, 4, 5, or 6 Cause Solution The input tray is empty. Lo ad paper in the input tray. The correct paper type for the inpu t tray is not selected in the product control panel. From the product control panel , select the correct paper type for the input tray.
Envelopes jam or will no t feed in the product Envelopes jam or will not feed in the prod uct Cause Solution Envelopes are loaded in an un supported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. T ry u sing different envelopes.
Product will not duplex or duplexes incorrectly Product will not duplex (print 2-s ided jobs) or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is support ed for duplex printing. The printer driver is not set up fo r duplex printing.
Use manual print modes Try the following multi-purpose (MP) modes to see if they so lve the image-quality problems. T o access the manual print modes, open the following menus: ● Administration ● .
Table 3-61 MP modes under the Adjust Pa per Types sub menu (continued) HUMIDITY MODE With glossy film, set to High when the product is in a high- humidity environment and prin t-quality defects occur on HP Tough Paper or Opaque film.
Table 3-62 MP modes under the Optimize submenu (c ontinued) CLEANING CONTROL Changes the con trol of toner purge. Toner purge is executed with the CRG in contact with the ITB. Toner pu rge is executed right after this mode is selected at the control panel.
Solve image-quality problems Occasionally, you might encounter problems with print quality. The informatio n in the following sections helps you identify and resolve these issues. Print quality examples Some print quality problems arise fr om low or very low cartridges or other supplies.
Problem Sample Cause Solution Print is light or faded on entire page. Poor contacts exist on the ITB unit and the product grounding unit. Clean the grounding contact s. If the problem remains after cleaning, check the contacts for damage. Replace any deformed or damaged parts.
Problem Sample Cause Solution White spots appear in an image Poor conductivity caused by dirt on the static eliminator. Clean the static eliminator. The primary transfer roller is deformed or has deteriorated. Replace the ITB. The secondary transfer roller is deformed or has deteriorated.
Problem Sample Cause Solution Vertical white lines appear in all colors. Horizontal scratches on the fuser roller. Replace the fuser. Scratches are present on the circumference of the ITB. Replace the affected print cartridge. Replace the ITB. Horizontal lines appear on the page.
Problem Sample Cause Solution Dropouts appear. The secondary transfer roller is deformed or has deteriorated. Replace the secondary-transfer- roller. The primary charging roller, developing roller, or photosensitive drum is deformed or has deteriorated.
Problem Sample Cause Solution Toner smears appear on the media. The pr oduct has re sidual media. Remove the residual media. Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product. Clean each contact of the color that produces the missing colo r.
Problem Sample Cause Solution Pages have flecks of toner Dirty paper path. Execute a cleaning page to clean the contaminate off the fuser. The cleaning page may need to be run several time to clean the fuser. Do not replace the fuser. NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause p rint-quality problems during printing. Cl eaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas ever y time that you change the print cartridge or whenever print-quality prob lems occur.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page.
Solve connectivity problems Solve direct-connect problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is not longer than 2 m (6.
Service mode functions Service menu The Service menu is PIN-protected for added security. On ly authorized service people have ac cess to the Service menu. When you select Service from the list of menus, the product prompts you to enter an eight-digit PIN number ( Service Access Code ).
First level Second level Third level Description View Event Log Use this item to view the service event log. Clear Event Log Use this item to clear (erase) the service event log. Cycle Counts Mono Cycle Counts Use this item to reset the mono print job page count.
Product resets Restore factory-set defaults 1. Press the Home button . 2. Open the following menus: ● Administration ● General Settings ● Restore Factory Settings 3. Press the Down arrow button to highlight the select type of reset from a list, and then press the OK button.
● Print ◦ Print default job, stored job and quick set settings ◦ Some print job usage data ◦ Print system configuration settings ● Security ◦ Default Authentication agent ◦ Authenticatio.
Characteristics of a Partial Clean ● Customer-defined se ttings, third- party solutions, firmware files, and the operating system are deleted . ● Rebooting the product restores the firmware files fr om the Repository locat ion, but does not restore any customer-def ined settings.
Characteristics of a Partial Clean ● Customer-defined se ttings, third- party solutions, firmware files, and the operating system are deleted . NOTE: Rebooting the product do es not restore the firmware files. ● Rebooting the product restores the firmware files fr om the Repository locat ion, but does not restore any customer-def ined settings.
Preboot menu options If an error occurs while the produc t is booting, an error mess age a ppears on the control-panel display. The user can access the Preboot menus. The Err or menu item will not be seen if an error di d not occur. Access the Preboot menu 1.
Table 3-63 Preboot menu op tions (1 of 5) (continued) Menu option First level Second level Third leve l Des cription Administrator This item navigates to the Administrator sub menus. If authentication is required (and th e user is not already signed in) the Sign In displays.
Table 3-64 Preboot menu options (2 of 5) Menu option First level Second level Third level Descriptio n Administrator continued Manag e Disk Clear Disk Select the Clear Disk item to enable an external device for job storage. Job storage is normally enabled only for the Boot device.
Table 3-65 Preboot menu options (3 of 5) Menu option First leve l Second level Third level Descri ption Administrator continued Manage Disk continued Internal Device Select the Intern al Devi ce item to erase the internal device or get status about the internal device.
Table 3-66 Preboot menu options (4 of 5) Menu option First level Second level Third level Description Administrator continued Configure LAN Select the Configure LAN item to setu p the network settings for the PreBoot menu firmware upgrade. The network can be co nfigured obtain the network settings from a DHCP server or as static.
Table 3-67 Preboot menu options (5 of 5) Menu option First level Sec ond level Third l evel Des cripti on Administrator continued Startup Options Select the Startup Options item to specify options that can be set for the next time the product is turned on and initializes to the to Ready state.
Table 3-68 Preboot menu options (5 of 5) Menu option First level Second level Third level Description Administrat or continued Startup Options continued Skip Disk Scan Check the Skip Disk Scan item to allow the product to initialize without scanning the disk.
Product updates To download the most recent firmwa re upgrade for the product, go to www.hp.com/ suppor t/ cljcp5525 or www.hp.com/ go/cl jcp5525_firmware . Determine the installed revision of firmware Print a configuration page to determine th e installed revision of firmware.
USB storage device (Preboot menu) 1. Copy the xxxxxxx. bdl file to a portable USB flash memo ry st orage device (thumb drive). 2. Turn the product on. 3. Press the Stop button when the Ready , Data and Attention LEDs illuminate solid. 4. Press the down arrow button to highlight Administrator , and then press the OK button.
USB storage device (control-panel menu) 1. Copy the xxxxxxx. bdl file to a portable USB flash me mory storage devic e (thumbdrive). 2. Turn the prod uct on, and then wait until it reaches the Rea dy state. 3. Press the Home button or OK button. 4. Press the down arrow button to highlight Device Main tenance , and then press the OK button.
550 Chapter 3 Solve problems ENWW.
4 Parts and diagrams ● Order parts by authorized service providers ● How to use the parts lists and diagrams ● Assembly locations ● External covers, panels, and doors ● Right door assembly .
Order parts by authorized service providers Order parts, accessories, and supplies Table 4-1 Order parts, accessories, and supplies Order supplies and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.partsurfer.hp.co m Order through service or support providers Contact an HP-authorized service or support provider.
Supplies part numbers Table 4-3 Supplies part numbers Item Description Part number HP LaserJet print cartridges with HP ColorSphere toner Black print cartridge CE270A (new) CE270-67901 (service) Cyan .
Item Part number CSR lev el Encrypted hard disk drive kit ● Encrypted hard disk drive, 120 GB ● Right rail ● Left rail ● Disk drive cradle ● Power/data cable assembly ● Installation instru.
Item Part number CSR lev el Solid state drive kit ● Solid state drive, 8 GB ● Driver retainer ● Installation instructions CE707-67901 B Toner collection unit kit ● Waste toner box assembly ●.
Item Pa rt number Fuser drive unit ● Fuser drive assembly ● Installation instructions CE707-67904 Inner door assembly ● Inner door assembly ● Four color cartridge labels CE707-67909 Interconne.
Accessories part numbers Table 4-4 Accessories part numbers Item Description Part number Optional 1x500-sheet tray Optional tray t o increase paper capacity.
How to use the parts lists and diagrams The figures in this chapter show the major subass emblies in the product and their component parts. A parts list table follows each exp loded view assembly diagram. Each table lists the item numb er, the associated part number, and t h e description of each pa rt.
Assembly locations 1x250 cassette Paper delivery assembly Right door assembly Paper pick-up assembly ENWW Assembly locations 559.
External covers, panels, and doors Figure 4-1 External covers, panels, and doors Right door assembly (J2) (J1) 8 1 4 10 10 6 7 2 11 5 9 3 *A01 *A01 *A01 *A01 *A01 *A03 *A02 560 Chapter 4 Parts and dia.
Table 4-5 External covers, p anels, and doors Ref Desc ription Part number Qty 1 Cover, top RM 1-7148-000CN 1 2 Door, toner collection unit acces s RC2-7034-000CN 1 3 Cable, USB RK2-2901-000CN 1 4 Cov.
Right door assembly Figure 4-2 Right door assembly SIMPLEX MODEL (J1 14D) (J1 12) (J152) (J542D) (J736D) A A 4 6 1 2 3 5 *A1 1 *A27 *A42 *A32 *A33 *A33 *A34 *A35 *A12 *A09 *A44 *A46 *A23 *A26 *A04 *A2.
Table 4-6 Right door assembly Ref Desc ription Part number Qty Right door assembly, duplex model RM1-6007-000CN 1 Right door assembly, simplex model RM1-6138-000CN 1 1 Roller, secondary transfer, T2 (.
Internal components (1 of 9) Figure 4-3 Internal components (1 of 9) See PCA diagram (J524L) (FM2) (SW2) Front cover assembly 1 32 35 31 13 25 12 17 3 5 14 16 16 18 18 15 4 6 24 20 22 19 19 34 11 2 33.
Table 4-7 Internal compone nts (1 of 9) Ref Desc ription Part number Qty 1 Upper cartridge guide assembly RM1-5990-000CN 1 2 Duct, front RC2-7300-000CN 1 3 Stopper, inner door, 1 RC2-6719-000CN 1 4 St.
Internal components (2 of 9) Figure 4-4 Internal components (2 of 9) See PCA diagram (J524L) (FM2) (SW2) Front cover assembly 1 32 35 31 13 25 12 17 3 5 14 16 16 18 18 15 4 6 24 20 22 19 19 34 11 2 33.
Table 4-8 Internal compone nts (2 of 9) Ref Desc ription Part number Qty 31 Holder, interlock switch RC2-6689-000CN 1 32 Fan, fus er RK2-2728-000CN 1 33 Holder, duplex ing fan RC2-8357-000CN 1 34 Spri.
Internal components (3 of 9) Figure 4-5 Internal components (3 of 9) 1x250 cassette Paper delivery assembly DUPLEX MODEL SIMPLEX MODEL Paper pick-up assembly (J131A) (J516) (J109F) (M4) (J522D) (J552D.
Table 4-9 Internal compone nts (3 of 9) Ref Desc ription Part number Qty 1 Drive assembly, duplex revers e, duplex model RM 1-6005-000CN 1 1 Drive assembly, simplex reverse, sim plex model RM1-6120-00.
Internal components (4 of 9) Figure 4-6 Internal components (4 of 9) DUPLEX MODEL Right door assembly SIMPLEX MODEL See PCA diagram See PCA diagram See PCA diagram (J538D) (J1003) (M1) (J517) (M2) (J5.
Table 4-10 Internal compone nts (4 of 9) Ref Desc ription Part number Qty 1 Cover, main drive cable, lower RC2-6574-000CN 1 2 Guide, main drive cable RC2-6659-000CN 1 3 Main drive assembly, duplex mod.
Internal components (5 of 9) Figure 4-7 Internal components (5 of 9) DUPLEX MODEL Right door assembly SIMPLEX MODEL See PCA diagram See PCA diagram See PCA diagram (J538D) (J1003) (M1) (J517) (M2) (J5.
Table 4-11 Internal compone nts (5 of 9) Ref Desc ription Part number Qty 31 Lock, do or link, right RC2-7234-000CN 2 32 Link, right door, 2 rear RC2-7236-000CN 1 33 Link, right door, 2 front RC2-7233.
Internal components (6 of 9) Figure 4-8 Internal components (6 of 9) (J832) (J831) (J62) (J106) (FM1) (J61) 28 17 1 2 32 9 3 34 29 27 35 31 37 36 26 24 25 23 41 40 18 19 20 21 22 16 10 5 14 15 7 33 8 .
Table 4-12 Internal compone nts (6 of 9) Ref Desc ription Part number Qty 1 IT belt guide rail assembly RM1-6018-000CN 1 2 IT belt guide rail R1 assembly RM1-6037-000CN 1 3 Toner collection unit (inc .
Internal components (7 of 9) Figure 4-9 Internal components (7 of 9) (J832) (J831) (J62) (J106) (FM1) (J61) 28 17 1 2 32 9 3 34 29 27 35 31 37 36 26 24 25 23 41 40 18 19 20 21 22 16 10 5 14 15 7 33 8 .
Table 4-13 Internal compone nts (7 of 9) Ref Desc ription Part number Qty 31 Duct , fan, 1 RC2-8388-000CN 1 32 Laser s canner assembly RM1-6122-0 70CN 1 33 Seal, to ner supporter guide 1 RC2-7018-000C.
Internal components (8 of 9) Figure 4-10 Internal components (8 of 9) See PCA diagram (J557D) (J558D) (J559D) (J560D) See PCA diagram (J105) (J304) (J303) (J301) (J741D) (J733DA) (J733DB) (J63) (J21) .
Table 4-14 Internal compone nts (8 of 9) Ref Desc ription Part number Qty 1 Holder, first power dispatching RC2-6680-000CN 1 2 Spring, contact RU6-2767-000CN 2 3 Spring, contact RU6-2768-000CN 2 4 Gui.
Internal components (9 of 9) Figure 4-11 Internal components (9 of 9) A A See PCA diagram See PCA diagram (J716H) (J558H) (J557H) (J717H) (J559H) (J718H) (J101) (J1 16) (J560H) (J1001A) (J72) (J303ICB.
Table 4-15 Internal components (9 of 9) Ref Desc ription Part number Qty 1 Clamp, edge, D RC2-6674-000CN 1 2 Guide, cable, right RC2 -6842-000CN 1 3 Guide, cable, upper RC2-6841-000CN 1 4 Cable, PNL-H-HI RM1-6849-000CN 1 5 Spacer, DC controller PCA VT2-5176-004CN 5 6 Guide, DC cont.
1x250 cassette Figure 4-12 1x 250 cassette 582 Chapter 4 Parts and diagrams ENWW.
Table 4-16 1x250 cassette Ref Desc ription Part number Qty Cassette CE710-67906 1 ENWW 1x250 cassette 583.
Paper pick-up assembly Figure 4-13 Paper pick-up assembly 1 *A01 584 Chapter 4 Parts and diagrams ENWW.
Table 4-17 Paper pick-up assembl y Ref Desc ription Part number Qty Paper pick-up assembly RM1-7916-000CN 1 1 Paper pick-up roller assembly (included in service kit) CE707-67903 1 ENWW Paper pick-up a.
Paper delivery assembly Figure 4-14 Paper delivery assembly 586 Chapter 4 Parts and diagrams ENWW.
Table 4-18 Paper delivery assembly Ref Desc ription Part number Qty Paper delivery assembly RM1-6165-000CN 1 ENWW Paper delivery assembly 587.
Printed circuit assemblies Figure 4-15 PCAs 8 1 1 1 1 6 2 5 7 4 3 10 9 588 Chapter 4 Parts and diagrams ENWW.
Table 4-19 PCAs Ref Desc ription Part number Qty 1 Toner remaining detect PCA RM1-6779-000CN 4 2 Primary transfer high-voltage PCA RM1-7004-000CN 1 3 Driver PCA (duplex model) RM1-6742-000CN 1 3 Drive.
1x500 paper feeder The 1x500 pa per feeder is referre d to as the 1x50 0PF. 1x500PF external components Figure 4-16 1x500PF external components 2 8 9 3 7 4 5 1 6 6 10 *A06 *A03 *A05 *A03 *A01 *A02 *A0.
Table 4-20 1x500PF external components Ref Desc ription Part number Qty 1 Handle, lock, rear (1x500PF) RC2-9303-00 0CN 1 2 Cover, right front (1x5 00PF) RC2 -9320-000CN 1 3 Link, right door, lower (1x.
1x500PF internal components Figure 4-17 1x50 0PF internal components (SW1) (J705) (M1) (J704) (J704) (J2004) (J703D) (J702D) (J2003) (J701D) (J733LB) (J734DA) (J734DB) (J733LA) (J2001) (J2002) (J2005).
Table 4-21 1x500PF inte rnal components Ref Desc ription Part number Qty 1 Switch, bottom (1x500PF) WC2-5512-000CN 1 2 Motor, pick-up (1x500PF) RK2-1331-000CN 1 3 Lifter drive assembly (1x500PF) RM1-3.
1x500PF PCA Figure 4-18 1x 500PF PCA 1 594 Chapter 4 Parts and diagrams ENWW.
Table 4-22 1x500PF PCA Ref Desc ription Part number Qty 1 Paper feeder driver PCA (1x500PF) RM1-6987-000CN 1 ENWW 1x500 paper feeder 595.
3x500 paper feeder The 3x500 pa per feeder is referre d to as the 3x50 0PF. 3x500PF external components Figure 4-19 3x500PF external components 7 10 1 8 9 11 13 4 3 12 6 2 5 14 14 *A01 *A01 *A01 *A01 .
Table 4-23 3x500PF external components Ref Desc ription Part number Qty 4 Cover, right corner (3x500PF) RC2-9343-000CN 1 5 Cover, right lower, 1 (3x500PF) RC2-9346-00 0CN 1 6 Cover, right lower, 2 (3x.
3x500PF internal components Figure 4-20 3x50 0PF internal components (M1) (SW1) (J704) (J33LH) (M81) (J804) (M91) (J904) (J2005) (J705) (J2004C) (J903D) (J904) (J2003) (J2002) (J2001B) (J2002B) (J2001.
Table 4-24 3x500PF inte rnal components Ref Desc ription Part number Qty 1 Motor, stepping, DC (3x500PF) RK2-1331-000CN 3 2 Rail, cassette, right (3x500PF) RL1-1390-000CN 3 3 Rail, cassette, left (3x5.
3x500PF cassette Figure 4-21 3x 500PF cassett e 600 Chapter 4 Parts and diagrams ENWW.
Table 4-25 3x500PF cassette Ref Desc ription Part number Qty Cassette (3x500PF) RM1-6942-000CN 3 ENWW 3x500 paper feeder 601.
3x500PF PCAs Figure 4-22 3x 500PF PCA s 1 1 1 602 Chapter 4 Parts and diagrams ENWW.
Table 4-26 3x500PF PCAs Ref Desc ription Part number Qty 1 Feeder PCAs (3x500PF) RM1-6989-000CN 3 ENWW 3x500 paper feeder 603.
Alphabetical parts list Table 4-27 Alphabetical parts list Description Part number Table and page Arm, front cover, 1 RC2-6732-000CN Int ernal components (1 of 9) on page 565 Arm, front cover, 2 RC2-6.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Cable, rear RM1-6863-000CN Internal components (9 of 9) on page 581 Cable, SB joint, low-voltage power supply , d.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Cover, connector, lower RC2-6642-000CN Int ernal components (3 of 9) on page 569 Cover, duplexing gear, duplex mo.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Cover, rear (3x500PF) RC2-9348-000CN 3 x500PF external components on page 597 Cover, rear lower (3x500PF) RC2-935.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Drive assembly, simplex reverse, sim plex model RM1-6120-000CN Internal components (3 of 9) on page 569 Driver PC.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Gear, 25T, duplex model RU6-0772-000CN Internal components (4 of 9) on page 571 Gear, 74T, duplex model RU6-0773-.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Guide, slide RC2-7203-000CN Internal components (6 of 9) on page 575 Handle, lock, rear (1x500PF) RC2-9303-000CN .
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Imaging high-voltage PCA RM1-6800-000CN PCAs on page 589 Inter connect board (ICB) PCA CE707-67907 PCA s on page .
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Lifter plate assembly, Tray 1 RM1-6043-030CN R ight door assembly on page 563 Link, ITB coupling release RC2-6823.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Mount, stopper arm RC2-6745-000CN Internal components (1 of 9) on page 565 Paper delivery assembly RM1-6165-000CN.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Rail, cassette, right (3x500PF) RL1-1390-000CN 3x50 0PF internal components on page 599 Rail, door link, front lo.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Sensor, right door WG8-5696-000CN Internal components (4 of 9) on page 571 Separation pad, Tray 1 (included in th.
Table 4-27 Alphabetical parts list (continued ) Description Part number Table and page Spring, tension, front R U6-2727-000CN Internal components (4 of 9) on page 571 Spring, tension, rear RU6-2744-00.
Numerical parts list Table 4-28 Numerical parts list Part number Descri ption Table and page CE707-67903 Paper pick-up roller assembly (included in service kit) Paper pick-up assembly on page 585 CE70.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RC2-6547-000CN Guide, fuser, rear Internal components (3 of 9) on page 569 RC2-6573-000CN Cover, imaging HVT cable I.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RC2-6650-000CN Cover, main cross-member cable Internal components (6 of 9) on page 575 RC2-6655-000CN Holder, flat f.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RC2-6715-000CN Hinge, front cover, right Internal co mponents (1 of 9) on page 565 RC2-6716-000CN Hinge, inner door,.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RC2-6842-000CN Guide, cable, right Internal components (9 of 9) on page 581 RC2-6931-000CN Cover, duplexing gear, du.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RC2-7201-000CN Slider, push Internal components (6 of 9) on page 575 RC2-7203-000CN Guide, slide Internal components.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RC2-9331-000CN Cover, left (1x500PF) 1x500PF external components on page 591 RC2-9332-000CN Cover, handle, lower (1x.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RK2-2276-000CN Fan, power supply Internal components (6 of 9) on page 575 RK2-2728-000CN Fan, fuser Internal compone.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RM1-6012-000CN Waste toner cover assembly Internal components (6 of 9) on page 575 RM1-6018-000CN IT belt guide rail.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RM1-6742-000CN Driver PCA (duplex model ) PCAs o n page 589 RM1-6753-000CN Low voltage power supply ass embly, 110V .
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RM1-6942-000CN Cassette (3x500 PF) 3x500PF cassette on page 601 RM1-6944-000CN Paper pick-up assem bly (1x500PF) 1 x.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RM1-7914-060CN Gear assembly, fus er Int ernal components (3 of 9) on page 569 RM1-7916-000CN Paper pick-up assem bl.
Table 4-28 Numerical parts list (continued) Part number Descri ption Table and page RU6-2744-000CN Spring, tension, rear Internal components (4 of 9) on page 571 RU6-2767-000CN Spring, contact Interna.
630 Chapter 4 Parts and diagrams ENWW.
A Service and support ● Hewlett-Packard lim ited warranty s tatement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Tran.
Hewlett-Packard limited warranty sta tement HP PRODUCT DURATION OF LIMITED WAR RANTY HP Color LaserJet CP5525n, CP5525dn, CP5525xh One-year on-site warranty HP warrants to you, the end-user customer, .
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warrante d to be free from defects in materials and workmanship.
Color LaserJet Fuser Kit, Transfer Kit, and Toner Collection Unit Limited Warranty Statement This HP product is warranted to be free from de fects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Data stored on the print cartridge The HP print cartridges used with th is product contain a memory chip th at assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a c ontract between (a) you (eit her an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs yo ur use of the so ftware produc t (“Software”).
4. TRANSFER. a. Third Party Transfer. The initial end user of th e HP Software may ma ke a one-time transfer of the HP Software t o another end us er. Any tr ansfer will include all c omponent parts, media, User Documentation, this EULA, and if applica b le, the Certificate of Authenticity.
Customer self-repair warranty service HP products are designed with ma ny Customer Self Repair (CSR) pa rts to minimize repair time and allow for greater flexibility in performing defective parts re placement.
Customer support Get telephone support for your country /region Have the product name, serial number, date of purc hase, and problem description ready. Country/region phone nu mbers are on the flyer that was in the box with your product or at www.hp.com/ s upport/ .
640 Appendix A Service and supp ort ENWW.
B P roduct specifications ● Physical specifications ● Power consumption, electrical spec ifications, and acoustic emissions ● Environmental specifications ENWW 641.
Physical specifications Table B-1 Product dimensions Product Heigh t Depth Width Weight HP Color LaserJet CP5525n 465 mm (18 in) 586 mm (23 in) 544 mm ( 21.4 in) 53.3 kg (117.3 lb) HP Color LaserJet CP5525dn 465 mm (18 in) 586 mm (23 in) 544 mm ( 21.4 in) 53.
C Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformi ty ● Certificate of Volatility ● Safety statements ENWW 643.
FCC regulations This equipment has been tested and found to comp ly with the limits for a Class A digita l device, pursuant t o Part 15 of the FCC rul es. These li mi ts are designed to provide rea sonable protection against harmful interference in a residential inst allation.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committe d to providing quality products in an environmentally sound manner. This product has been designed with se veral attributes to minimize impacts on our environment.
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridg e box is for the return and recycling of one or more HP LaserJet print cartridges after use. Pl ease follow the applicable instructions below.
Paper This product is capable of using re cycled papers when the paper meets the guideline s outlined in the HP LaserJet Printer Fa mily Print Media Guide . This product is suitable fo r the use of recyc led paper according to EN12281 :2002. Material restrictions This HP product does no t contain added mercury.
Chemical substances HP is committed to providing our customer s with information about the chem ical substances in our products as needed to comply wi th lega l requirements such as RE ACH (Regulation EC No 1907/2006 of the European Parliament and the Council).
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufa cturer's Name: Hewlett-Packard Company DoC #: BOISB-0905-00 rel.
This Device complies with Part 15 of t he FCC Rules. Operation is subject to the following two Conditions: (1) this device may n ot cause harmful interference, and (2) this device mu st accept an y interference received, incl uding int erference that may cause undesi re d operation.
Certificate of Volatility This is a statement regarding the volatility of cust omer data stored in memory. This statement d escribes how to securely erase data from the product.
Safety statements Laser safet y The Center for Devices and Radiological Health (CDR H) of the U.S. Food and Drug Administra tion has implemented regulations for lase r products manufactur ed since August 1, 1976. Compliance is mandatory for products marketed in the United Stat es.
EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Laser statement for Finlan d Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP5525n, CP55 25dn, CP5525xh, laserk irjoitin on käyttäjän kannalta turvallin en luokan 1 laserlaite.
VARO ! Mikäli kirjoittimen suojakotelo av at aan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öp pnas då apparaten ä r i funktion, utsättas anv ändaren för osynlig laserstrålning.
Index Symbols/Numerics 1 x 500-sheet paper fee der assembly components, removing 222 3 x 500-paper feed er assembly components, removing 236 A accessories ordering 552 accessories installed, in format.
covers control-panel assembly, removing 113 front-door assemb ly, removing 123 identification and location 111 left, removing 115 rear, removing 116 right-door assembly, removing 126 right-front, remo.
intermediate transfer belt (ITB) 102 IPv4 information 352 IPv6 information 352 ITB part number 554 ITB cleaning stage 34 ITB unit operation 38 J jams common causes of 495 detection theory 66 diagnosti.
P pages blank 532 not printing 532 printing slowly 532 skewed 529 pages count reset 534 See also counts paper pickup assembly, removing 135 stop in path for testing 314 wrinkled 529 paper delivery ass.
imaging (developing) high- voltage po wer supply 213 intermediate transfer belt 102 ITB motor 192 laser/scanner assembly 132 left cover 115 lifter-drive assembly 145 low-voltage power supply 209 main .
software software license agreement 636 solenoids paper path 47 solve problems 253 solving direct-connect problems 533 network problems 533 specifications electrical and acoustic 642 operating environ.
.
© 20 1 0 Hewlett-P ack ard De ve lopment Compan y , L .P . www .hp.com *CE707-90935* *CE707-90935* CE7 0 7 -909 35.
An important point after buying a device HP (Hewlett-Packard) CE708A#201 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of HP (Hewlett-Packard) CE708A#201, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) CE708A#201.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) CE708A#201. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) CE708A#201 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
