Instruction/ maintenance manual of the product CC335A#ABA HP (Hewlett-Packard)
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HP Photosmart Premium Fax C309 series.
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Contents 1 HP Photosmart Premium Fax C309 series Help .............................. ........................................ ........................................3 2 Finish setting up the HP Ph otosmart Add the HP Photosmart to a network..........
15 Technical inform ation Notice................................... ............................... ..................................... .................. ...................... ................................225 Cartridge chip information.........
1 HP Photosmart Premium Fax C309 series Help For information abou t the HP Photosmart, se e: • Finish setting up the HP Photosmart • Get to know the HP Photosmart • Print • Scan • Copy • C.
Chapter 1 4 HP Photosmart Premium Fax C309 series Help HP Photosmart Premium Fax C309 series Help.
2 Finish setting up the HP Photosmart • Add the HP Photosmart to a network • Set up a Bluet ooth connection • Set up the HP Photosmart fo r faxing Add the HP Photosmart to a network • Wired (E.
3. Connect the oth er end of the Ethe rnet cable to an a vailable port on you r Ethernet router or swi tch. 4. Once you ha ve connec ted the H P Photosmart to the network, install th e software.
Use Wireless Setup Wizard a . Write down your network name (SSID) and WEP key or WPA passphrase. b . Turn on wire less radio. ❑ Press Setup . ❑ Highlight Network and press OK . ❑ Highlight Wireless Radio an d press OK . ❑ Highlight On and press OK .
To connect the HP Photosmart t o a Windows computer wi th an ad hoc connection, the computer must have a wireless network adapt er and an ad hoc profi le. To create a network pr ofile NOTE: The product comes co nfigured with a net work profile with hpsetup as th e network name (SSID) .
2. Press the down arrow butt on until Network is highligh ted, and then press OK . 3. Press the down arrow butt on to highlig ht Wireless Setup Wizard , and th en press OK . This runs th e Wireless Setup Wizard . The setup wizard search es for available netwo rks, and then displays a list of detected networ k names (SSIDs).
NOTE: 1 I f your computer is configured t o connect to a series of network dr ives, make sure that your computer is currently connecte d to these drives bef ore installing the sof tware.
2. Press the down arrow butt on until Bluetooth Me nu is highlighted, and then press OK . NOTE: It is require d that the Bluetooth Radi o is turned on to enable th e Bluetooth o ptions in the Bluetooth Menu . 3. Press the down arrow butt on until Device Address is highlighted, and then press OK .
Set up the HP Photosmart for faxing Before you begin setting up the HP Photosmart for faxi ng, determine which kind of phone system your country/ region uses. The inst ructions for settin g up the HP Phot osm art for faxing differ dep ending on whet her you have a serial- or pa rallel-type phone system.
Make sure to read an d answer the follo wing questions in the order they are presented . 1. Do you have a digital sub scriber line (DSL) service through your telephone company? (D SL might be called ADSL in your country/region.) ❑ Yes, I have DSL. ❑ No.
Select your fax setup case Now that you have answ ered all the que stions about the equ ipment and servi ces that share the p hone line wit h the HP Photosmart, you are ready to choose the be st setup case for your hom e or office.
Case A: Separate fax line (no voice calls received) If you have a separat e phone line on wh ich you receive no voice ca lls, and you have no other equi pment conne cted on this phone line, set up the HP Ph otosmart as describe d in this section.
Back view of the HP Photo smart 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL pro vider 3 Use the phone cord supplied in the box wi th the HP Photosmart to connect to the "1- LINE" port To set up the HP Photosmart with DSL 1.
Case D: Fax with a distinctive ring ser vice on the same line If you subscribe to a distinctive ring service (through yo ur telephone company) that al lows you to have multiple phone numbers on one phone line, each with a differen t ring pattern, set up the HP Photosmart as described in this section.
Case E: Shared voice/fax line If you receive both voi ce calls and fax calls at the same phone number, and you have no other off ice equipment (o r voice mail) on this phone line , set up the HP Photosmart as described in this section.
NOTE: You cannot receive faxes automati cally if you have a voice mai l service at the same phone n umber you use for fax calls. You must receive faxes manually; this m eans you must be availab le to respond in person to incoming fax calls.
Since your computer dial-up modem shares the phone line w ith the HP Photosmart , you will not be able to us e both your modem and the HP Photosma rt simultaneously. For ex ample, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the In ternet.
use a 2-line phone spli tter, a serial splitt er, or a parallel sp litter which has tw o RJ-11 ports on the front and a plug on the back. ) Example of a p arallel splitter • If your computer has two phone ports, set up the HP Ph otosmart as described below.
6. Now you need to decide how you want the HP Photosmart to answe r calls, automat ically or manually: • If you set up the H P Photosmart to answer calls automatically , it answ ers all incomi ng calls and receives faxes.
3. Using the phone cord supplied in t he box with the HP Photosmart, con nect one end t o your telephone w all jack, then connect the other en d to the port label ed 1-LINE on th e back of the HP Phot osmart.
• If your computer has two ph one ports, set up the HP Ph otosmart as described below. Back view of the HP Photo smart 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT&.
6. If your modem software is set to re ceive faxes to yo ur computer auto matically, turn off that setting. NOTE: If you do not turn off the autom atic fax reception setting in your modem softwa re, the HP Ph otosmart will not be ab le to receive faxes.
• If your computer has two ph one ports, set up the HP Ph otosmart as described below. Back view of the HP Photo smart 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT&.
Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Spain ww w.hp.com/es/faxconfig The Netherlands www.hp.com/nl/faxconfig Belgium ( France) www.hp.com/be/fr/faxconfig Belgium ( Dutch) www.hp.com/be/nl/faxconfig Portugal www.
Chapter 2 28 Finish setting up the HP Photosmart Finish setting up the HP Photosmart.
3 Get to know the HP Photosmart • Printer parts • Control pane l features • Control panel fe atures (HP Photos mart Premium Fax C309 b series) • Display icons Printer parts • Front view of t.
21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adap ter supplied by HP.
Control panel features Control pa nel feature s # 0 * 9 wxyz 8 tuv 7 pqrs 6 mno 5 jkl 4 ghi 3 def 2 abc 1 D CD/DV OK 1 Color graphics display (also r eferred to as the display): Displays menus, photos, and message s. The displa y can be pulled up and angled for better viewing.
Control panel features (HP Photosmart Premium Fax C309b series) Control panel features (HP Ph otosmart Premium Fax C309 b series) # 0 * 9 wxyz 8 tuv 7 pqrs 6 mno 5 jkl 4 ghi 3 def 2 abc 1 D CD/DV OK 1 Color graphics display ( also referred to as the display) : Displays menus, photos, and messag es.
NOTE: To make copies, the H P Photosmart and compu ter must be connect ed and turned on. T he HP Photosmart Software must also be inst alled and runn ing on your comput er prior to copyi ng. Refer to the label in the cartridge a ccess area to determin e the model numb er.
Chapter 3 34 Get to know the HP Photosmart Get to know the H P Photosmart.
4 Paper basics You can load many dif ferent types and size s of paper in the H P Photosmart, includi ng letter or A4 paper, photo paper, transparencies , and envelopes.
Recommended papers for printing If you want th e best print quality, H P recommends using H P papers that are speci fically designed f or the type of project you are pri nting. Depending on your country/region, so me of these p apers might not be available.
HP Photo Value Pack • HP Photo Value Packs convenie ntly package original HP cartridges and HP Advanced Photo Paper to save you time and take the guessw ork out of print ing affordable profe ssional photos wi th your HP Phot osmart.
b . Load paper. ❑ Insert stack of photo p aper into photo tray wi th short edge forward and print side down. ❑ Slide stack of paper fo rward until it stops. NOTE: If the phot o paper you are using has p erforated tabs, load photo paper so t hat tabs are closest to you.
b . Load paper. ❑ Insert stack of paper into m ain input tray wit h short edge forward and print side down . ❑ Slide stack of pap er forward until it stops. ❑ Slide paper-width g uide inward until i t stops at edge o f paper. c . Lower output tray.
❑ Remove all paper from the ma in input tray. b . Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. ❑ Slide stack of envelopes forward until it stops. ❑ Slide paper-width gu ide inward against stack of envelopes until it st ops.
Information on paper The HP Photosmart is de signed to work well with mo st paper types. Test a varie ty of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are desi gned for the best quality result s.
Chapter 4 42 Paper basics Paper basics.
5P r i n t Print documents Print photos Print on a CD/DVD Print a creative project Print a Web page Print forms and templates (Quick Forms) Related topics • Load medi a • Recommended p apers for p.
5. Select the appropriat e options for your prin t job by using the f eatures availa ble in the Advanced , Printing Shortcuts , Features , and Color tabs. TIP: You can easily sel ect the appropriate options for you r print job by choosing one of the pre defined print tasks on the Printing Shortcuts tab.
2. On the File menu in yo ur softwa re application, click Print . 3. Make sure the product is the selected printer. 4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware applicati on, this butto n might be called Properties , Options , Printer Setup , Printer , or Preferen ces .
Print photos from a memory card or USB storage device ▲ Do one of the fo llowing: Print single photo on small -size paper a . Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper i n photo tray.
Print single photo on full-si ze paper a . Load pape r. ❑ Load full-size pap er in the main inp ut tray. b . Insert memory. 1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory Stick Magi .
Print multip le photos on full-size p aper a . Load paper. ❑ Load full-si ze paper in th e main input tray. b . Insert memory. 1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory Stick Ma.
Related topics • Recommended p apers for photo p rinting • Edit photos bef ore printing • Stop the current job Print on a CD/DVD ▲ Do one of the fo llowing: Print on a regular s ize CD/DVD a . Design label. b . Load CD/DVD. ❑ Remove CD/D VD holder from th e storage area.
c . Print on CD/D VD. ❑ Press OK to start print job. d . Return holder an d close tray. Print on a small size CD/DVD a . Design label. b . Load CD/DVD. ❑ Remove CD/DVD ho lder from the storage a rea. ❑ Snap inkje t printabl e media onto CD/DVD holde r with prin t side up.
❑ Lower CD/DVD tray. ❑ Push CD/DVD holder i nto CD/DVD tray until li nes on holder line up to green lines on tra y. c . Print on CD/ DVD. ❑ Press OK to start print job.
Print a creative project ▲ Do one of the fo llowing: Print album pages a . Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) pho to paper in photo tr ay or full-size phot o paper in main inp ut tray.
b . Insert memory. 1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory Stick Magi c Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Me m.
1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory Stick Magi c Gate, Me mory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional) , or Memory Stick Micro (a.
1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory Stick Magi c Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Me mory Stick Micro (ad.
4. If your Web browser supports it, select the item s on the Web page that you want to i nclude in the printout . For example, in Intern et Explorer, click the Options tab to select options such as A s laid out on screen , Only the selected frame , and Print all l inked docu ments .
Related topics • View the prin t resolution View the print resolution The printer software d isplays the print resoluti on in dots pe r inch (dpi). The dpi varies according to the paper type and print quality that you se le ct in the printer software.
To delete a printin g shortcut 1. On the File menu in your softwa re application, click Print . 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on yo ur software applica tion, this but ton might be called Properties , Options , Printer Setup , Printer , or Preferen ces .
Photo fix a . Select photo. ❑ Highlight View & Print and press OK . ❑ Highlight phot o and press OK . b . Edit photo. ❑ Press Menu. ❑ Highlight Photo Fix and press OK . ❑ Select desired option and press OK . Add frame a . Select photo. ❑ Highlight View & Print and press OK .
Chapter 5 60 Print Print.
6S c a n • Scan to a computer • Scan to a memory card or USB storage devi ce • Scan and reprint photos Scan to a computer ▲ Do one of the fo llowing: Single pa ge scan a . Load origi nal. ❑ Lift lid on pro duct. ❑ Load original p rint side down on ri ght front corn er of glass.
❑ Close lid. b . Start scan. ❑ Press Start Scan . ❑ Highlight Scan to Computer and p ress OK . ❑ Highlight HP Photosmart and press OK . Multiple page scan a . Load or iginal. ❑ Remove any staples or clip s from the original document. ❑ Slide original wit h print side up into docu ment feeder tray until t he product de tects the pages.
Scan to a memory card or USB storage device NOTE: You can se nd the sca nned image a s a JPEG im age to the memory card or storage de vice that is currently inserted . This enables you to u se the photo pr int options t o print borde rless prints and album pages from the scanned im age.
❑ Close lid. b . Insert memory. 1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory Stick Magi c Gate, Me mory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter op.
c . Start scan. ❑ Press Start Scan . ❑ Highlight Scan to Memory Card or Scan to USB Flash Driv e and press OK . ❑ Highlight desired o ption and press OK . Multiple page scan a . Load origi nal. ❑ Remove any staple s or clips from t he original do cument.
c . Start scan. ❑ Press Start Scan . ❑ Highlight Scan to Memory Card or Scan to USB Fl ash Drive and press OK . ❑ Highlight desired option and p ress OK .
7 Copy NOTE: If you have the HP Phot osmart Premium Fax C309b series, see Copy (HP Photosmart Premium Fax C309b series) to learn about that product's copy feat ures. Refer to the label in the cartridge a ccess area to determin e the model numb er.
❑ Close lid. c . Specify number of copies. ❑ Highlight Copy and press OK . ❑ Press up arrow button or use keypa d to increase number of copie s . d . Start copy. ❑ Press Start Copy . 1-sided origina l to 2-sided copy a . Load paper. ❑ Load full-si ze paper in th e main input tray.
NOTE: You can also load the original print side down on the right front co rner on the gla ss. ❑ Slide paper-width g uide inward until i t stops at edge o f paper. c . Specify 2-sided optio n. ❑ Press 2-Sided on cont rol panel. ❑ Highlight Copy and press OK .
b . Load or iginal. ❑ Slide original wit h print side up into docu ment feeder tray until t he product de tects the pages. ❑ Slide pape r-width gui de inward until it stops at edge of pape r. c . Specify 2-sided optio n. ❑ Press 2-Sided on cont rol panel.
3. Press the down arrow butt on to highlig ht Paper S ize and t hen press OK . 4. Press the down arrow butt on to highlig ht the appropriat e paper size present i n the input tray, and then press OK . To set the paper type for copies 1. Press OK when Copy is highlighted on the Home Scree n.
To adjust the copy contrast from the control p anel 1. Press OK when Copy is high lighted on the H ome Screen. 2. Press the Menu butto n to select Copy Settings . 3. Press the down arrow butto n to highlight L ighter/ Darker , an d then press OK . 4. Do one of the fo llowing: • Press the right arrow button to darken the copy.
8 Copy (HP Photosmart Premium Fax C309b series) NOTE: To make copies, the H P Photosmart and compu ter must be connect ed and turned on. T he HP Photosmart Software must also be inst alled and runn ing on your comput er prior to copyi ng. Refer to the label in the cartridge a ccess area to determin e the model numb er.
b . Load orig inal print side down on right front corner of gla ss. c .C l o s e l i d . Chapter 8 74 Copy (HP Photosmart Premium Fax C30 9b series) Copy (HP Photosmart Premium Fax C309b series).
3. Specify number of cop ies. a . Highlight Copy an d press OK . b . Press up arrow button or u se keypad to increase n umber of copies . 4. Start copy.
Chapter 8 76 Copy (HP Photosmart Premium Fax C30 9b series) Copy (HP Photosmart Premium Fax C309b series).
9 Reprint photos NOTE: The reprint fe atures are not avai lable on the HP Photosmart Premiu m Fax C309b series. Additionally there are limited copy features availab le from the con trol panel. To reprint an original p hoto 1. Load origi nal. a . Lift lid on pro duct.
c .C l o s e l i d . 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in t he photo tray or ful l-size photo paper in the main input tray. 3.
10 Fax • Send a fax • Receive a fax Related topics • Set up the HP Photosmart fo r faxing Send a fax ▲ Do one of the fo llowing: Fax photo a . Load origi nal. ❑ Lift lid on pro duct. ❑ Load original p rint side down on ri ght front corn er of glass.
❑ Close lid. b . Press Start Fax and wait for tone . c . Enter number. Fax 1–sided do cument a . Load or iginal. ❑ Remove any staples or clip s from the original document. ❑ Slide original wit h print side up into docu ment feeder tray until t he product de tects the pages.
❑ Slide paper-width g uide inward until i t stops at edge o f paper. b . Specify 2-sided op tion. ❑ Press 2-Sided on cont rol panel. ❑ Highlight Fax Send and pre ss OK . ❑ Highlight 2-Sided Original and press OK . c . Press Start Fax and wait for tone.
NOTE: This feature is not supported if you load your ori ginals on the glass. You must load your o riginals in the document fe eder tray. 2. Dial the number by using the keypad on the phone t hat is connected t o the HP Photosmart. NOTE: Do not use the keypad on the cont rol panel of the HP Photosmart.
3. Press the Menu button to select Fax Menu . 4. Press the down arrow button to Send Fax Later , and then press OK . 5. Enter the send time by usin g the numeric keypad, and th en press OK . If prompted, pre ss 1 for AM , or 2 for PM . 6. Enter the fax number by u sing the keypad.
3. Press the down arrow butto n to access speed dials. 4. Press the down arrow butto n until the appro priate speed dial e ntry is highlight ed, or enter the speed dial code by using the keypad on t he control pa nel.
11 Save photos • Save photos to your computer • Back up photos to a USB storage device Save photos to your computer To save photos 1. Insert memory.
Back up photos to a USB storage device To back up photos 1. Insert memory. a . Insert a memory card into appro priate slot on pro duct. 1 Memory Stick, Memory Stick Pro, Me mory Stick Select, Memory S.
12 Work with cartridges • Check the estim ated ink le vels • Order ink supplies • Replace the cart ridges • Cartridge warranty information Check the estimated ink levels You can easily check the ink su pply level to determi ne how soon you might n eed to replace a cartri dge.
Related topics • Order ink supplies Order ink supplies HP recommends that yo u use original HP cartridges. Origina l HP cartridges are designed and tested with H P printers to help you easily produce great results, time after time. For a list of cartridg e numbers, see the documen tation that came w ith the HP Phot osmart.
Wait for print carriage to m ove to center of the pro duct. b . Press tab on cartri dge, then remove it from slot. 3. Insert new cartridge. a . Remove cartri dge from packaging . b . Twist orange cap to snap it off. A forcef u l twist may be required to remove the cap.
d . Close cartrid ge door. Related topics • Order ink supplies Cartridge warranty information The HP cartridge w arranty is applicable w hen the product is u sed in its de signated HP printing device. This warranty does not cover HP ink produ cts that have been re filled, reman ufactured, refurbis hed, misused, or tampered with .
13 Solve a problem This section contains the following topics: • HP support • Setup troubleshooti ng • Print quality tro ubleshooting • Print trouble shooting • Memory card tr oubleshooting .
Placing a call Call HP support whi le you are in front of t he computer and the p roduct. Be prepared to p rovide the fol lowing information: • Product name (HP Photosmart Premi um Fax C309 series) .
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After the phone support pe riod After the phone su pport period, help is ava ilable from HP at an additional cost. Help may also be available at the HP online support Web si te: www.hp. com/support . Contact your HP d ealer or call the suppo rt phone number f or your country/region to learn more ab out support opt ions.
1 Power connection 2 Power cord and adapter 3 Power ou tlet • If you are using a power stri p, make sure the power st rip is turned on. Or, try pl ugging the product di rectly into a power out let. • Test the power outlet to ma ke sure it is working.
If this did not solve t he issue, try the next solution. Solution 5: Contact HP suppor t for service Solution: If you have completed al l of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.
If this did not solve t he issue, try the next sol ution. Solution 2: Set your product as the default printer Solution: Use the system tools on your computer to change your produc t to be the default printer. Cause: You sent the pri nt job to the defaul t printer, but this pr oduct was not the defa ult printer.
5. When prompte d, press the do wn arrow bu tton to highlig ht Yes for confirmat ion, and then press OK . The Preferences menu reappears. 6. Press the down arrow butt on to highlig ht Set Country/Region , and then press OK . 7. Press the down arrow butt on to scroll through the co untries/regions.
I received a messag e that an Unknown Error has occurred Solution: Uninstall the softwa re completely, and then reinstall it. To uninstall the so ftware and reset the pr oduct 1. Disconnect and reset the product. To disconnect an d reset the product a .
To turn off programs that run in the background a . On the Windows taskbar, click Start . b . Depending on your operating syst em, do one of the follo wing: • In Windows Vist a: In Start Search , type MS CONF IG , and then press Enter . When the User Accoun t Control dialo g box appears, cl ick Continue .
The registration scr een does not appe ar Solution: You can access the registration (Sig n up now) screen fr om the Windows taskbar by clicking Start , pointing to Programs or All Pr ograms , HP , Photosma rt Premium Fax C309 serie s , and then clicking Product Registrati on .
• The printout has a horizo ntal band of distor tion near the bott om of a bo rderless print • Printouts have horizont al streaks or lines • Printouts are faded or have dull colors • Printouts.
For more information, see: • Load medi a Cause: The paper w as loaded incorrec tly, or it was wri nkled or too t hick. If this did not solve t he issue, try the next sol ution. Solution 3: Check the pa per type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for t he product.
If this did not solve t he issue, try the next solution. Solution 6: Align the prin ter Solution: Align the printer. Aligning the p rinter can hel p ensure exce llent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unuse d plain white p aper into the input tray.
To evaluate the pri nt quality repo rt 1. Check the ink leve ls shown on the page. If a cartridge shows very low in k levels and you fi nd the print qu ality unacceptable, co nsider replacing that ink cartridge. Prin t quality typically deteriorat es as cartridg es run out of ink.
◦ Check the estimated ink le vels in the cartridges. ◦ Remove the cartridge corresponding to t he streaked bar and clean t he cartrid ge electrical co ntacts. ◦ Reinstall t he cartridge and ma ke sure all of th e cartridges are properly in stalled.
NOTE: If aligning the printe r does not solve this print qual ity issue, cont act HP support for service. Cause: The print head needed to be cleaned. If this did not solve t he issue, try the next sol ution. Solution 8: Co ntact HP s upport Solution: Contact HP support for service.
If this did not solve t he issue, try the next solution. Solution 3: Check the print settings Solution: Check the print set tings. • Check the paper type sett ing to make sure it matches the type of paper loaded in th e input tray. • Check the print quality sett ing and make sure it is not set too low.
3. Press the down arrow butt on to highlight Tools , and the n press OK . 4. Press the down arrow butt on to highlight Print Quality Report , and the n press OK . The product prints a p rint quality rep ort that you can use to diagnose print quality issues.
Color bars - color mixing (yellow bar contains m agenta streaks) ◦ Check the estimated ink le vels in the cartridges. ◦ Remove the cartridge corresponding to t he streaked bar and clean t he cartrid ge electrical co ntacts. ◦ Reinstall t he cartridge and ma ke sure all of th e cartridges are properly in stalled.
• If the lines ar e jagged, align the printer, and th en print this d iagnostic page again. Alignment pa ttern - jagged lines NOTE: If aligning the printe r does not solve this print qual ity issue, cont act HP support for service. Cause: The print head needed to be cleaned.
Solution 2: Use a higher print q uality setting Solution: Check the print qualit y setting an d make sure it is no t set too low. To select a print speed or quality 1. Make sure you have pap er loaded in the inp ut tray. 2. On the File menu in you r software appl ication, click Print .
NOTE: HP cannot guaran tee the qualit y or reliability of non-HP supplies. Pro duct service or repairs re quired as a result of using a no n-HP supply will not be covered under warranty. If you believe you pu rchased genuine HP in k cartridges, go to: www.
Print the image wit h a high print qual ity setting, such as Best or Maximum dpi . For more informat ion, see: • Print using the m aximum dpi Cause: The print quality or copy se tting on the product was set too lo w. If this did not solve t he issue, try the next solution.
3. Press the down arrow butt on to highlight Tools , and the n press OK . 4. Press the down arrow butt on to highlight Print Quality Report , and the n press OK . The product prints a p rint quality rep ort that you can use to diagnose print quality issues.
Color bars - color mixing (yellow bar contains m agenta streaks) ◦ Check the estimated ink le vels in the cartridges. ◦ Remove the cartridge corresponding to t he streaked bar and clean t he cartrid ge electrical co ntacts. ◦ Reinstall t he cartridge and ma ke sure all of th e cartridges are properly in stalled.
• If the lines ar e jagged, align the printer, and th en print this d iagnostic page again. Alignment pa ttern - jagged lines NOTE: If aligning the printe r does not solve this print qual ity issue, cont act HP support for service. Cause: The print head needed to be cleaned.
Solution 2: Check the ink lev els Solution: Check the estim ated ink levels in t he cartridges. NOTE: Ink level warnings and indicators pro vide estimates fo r planning purpos es only. When you receive a low-ink warning message, consi der having a replacem ent cartridge availa ble to avoid possible printing delays.
3. Press the down arrow butt on to highlight Clean Printh ead , and then pre ss OK . The product cleans the printhea d. 4. Press any button to return to the Tools menu. After cleaning th e printhead, print a print qu ality report. Evalua te the print qua lity report to see if the print qual ity problem still exist s.
Color bars - color mixing (yellow bar contains m agenta streaks) ◦ Check the estimated ink le vels in the cartridges. ◦ Remove the cartridge corresponding to t he streaked bar and clean t he cartrid ge electrical co ntacts. ◦ Reinstall t he cartridge and ma ke sure all of th e cartridges are properly in stalled.
• If the lines ar e jagged, align the printer, and th en print this d iagnostic page again. Alignment pa ttern - jagged lines NOTE: If aligning the printe r does not solve this print qual ity issue, cont act HP support for service. Cause: The print head needed to be cleaned.
If a digital photo or rasterized graphic has been resi zed, it can be blu rry or fuzzy when printed. Cause: The resolution of the ima ge was low. If this did not solve t he issue, try the next solution. Solution 3: Print the image in a smaller size Solution: Reduce the size of the im age and then p rint it.
Printouts are slanted or skewed Try the followin g solutions if your printo ut does not appear straight o n the page. • Solution 1: Make sure the paper is loaded correctly • Solution 2: Make sure .
3. Print a do cument w ith little or no tex t. 4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printi ng on another page of plain pap er. Cause: Ink accumulated insi de the product, w here the back of the paper rests during printing.
3. In the Print Settings area, click Printer Too lbox . NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, an d then click Printer Services . The Printer Too lbox appears.
Color bars - e xpected resu lt • If any of the color bars a re irregularly streake d, lighter on one side, or contain one or more stre aks of a different color, refer to the follow ing steps.
◦ Clean the print head, and th en print this d iagnostic page again. ◦ If cleaning t he printhead does not solve this print qual ity issue, replace the cartridge corresp onding to the streak ed bar. NOTE: If replacing th e cartridge does not solve this print qualit y issue, contact HP support fo r service.
NOTE: If aligning th e printer does no t solve this print quality issue, contact HP support for servi ce. Cause: The printhead needed to be cleaned. Print troubleshooting Use this sectio n to solve th.
Cause: The flap s might get caught in the rollers. The product prints meaningless characters Try the following solutions to re solve the issue. Sol utions are listed in o rder, with the most likely solution first. If the first solution do es not solve the probl em, continue tryi ng the remaini ng solution s until the issue is res olved.
The margins are not pr inting as expected Try the follow ing solutions to reso lve the issue. Solutions are listed in order, wit h the most like ly solution f irst. If the first solution does not solve the probl em, continue t rying the remaini ng solutions un til the issue is resolved.
Cause: The docume nt you were p rinting contain ed an addit ional blank pa ge. If this did not solve t he issue, try the next sol ution. Solution 2: Load paper in the input tray Solution: If the p roduct h as only a few shee ts remain ing, lo ad more paper in the input tray.
NOTE: Ink level warnings and indicators pro vide estimates fo r planning purpos es only. When you receive a low-ink warning message, consi der having a replacem ent cartridge availa ble to avoid possible printing delays. You do not need to replac e the cartridg es until pri nt quality becom es unacceptable.
Cause: The memory card was inserted backwards or up side down. If this did not solve t he issue, try the next sol ution. Solution 2: Insert the memo ry card fully into the ap propriate slot on the pro duct Solution: Make sure you fully insert the memory card into the appropriate slo t on the product.
Solution 1: Install the product soft ware Solution: Install the product sof tware that came with th e product. If it is installed, restart yo ur computer. To install the product software 1. Insert the product CD-ROM i nto your computer’s CD-R OM drive and then start the Setup program.
Photos in a connected digital camera with Pict Bridge do not print Try the following solutions to re solve the issue. Sol utions are listed in o rder, with the most likely solution first. If the first solution do es not solve the probl em, continue tryi ng the remaini ng solution s until the issue is res olved.
• If you are loading your original in the d ocument feede r tray, place the pa per, with the prin t side up, in the tray as shown below. Place the pages in the tray so that th e top of the docum ent goes in first . NOTE: Do not load photos i n the document f eeder tray to copy.
Scanned image sh ows dotted lin es instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you u sed the Text image type to scan text that yo u planned to edi t, the scanner might n ot have recognized color text.
Copy troubleshooting Use this section to solve these co py problems: • Nothing happens w hen I try to copy • Nothing happens when I t ry to copy (HP Photosmart Premium Fax C309b series) • Parts .
• If you are load ing your original in the document feede r tray, place the pa per, with the pri nt side up, in the tray as shown below. Place the pages in the tray so tha t the top of the do cument goes in first. NOTE: Do not load photo s in the document fee der tray to copy.
Cause: The product did not recognize the paper t ype. If this did not solve t he issue, try the next solution. Solution 5: Check for a paper jam Solution: Clear the paper jam and re move any torn paper that remains in the product. NOTE: Remove any stap les or clips from t he original do cument.
If this did not solve t he issue, try the next sol ution. Solution 4: Make sure the HP Photosmart Software is inst alled on y our computer Solution: Insert the product insta llation CD and insta ll the softwa re. For more information, see the Setup Guide.
• If you are loading your original in the d ocument feede r tray, place the pa per, with the prin t side up, in the tray as shown below. Place the pages in the tray so that th e top of the docum ent goes in first . NOTE: Do not load photos i n the document f eeder tray to copy.
Solution 8: Make sure the paper lo aded is recognized by the product Solution: Do not use the product to copy onto en velopes or other papers t he product does n ot support. Related topics • Recommended pa pe rs for printing Cause: The product did not recogni ze the inserte d paper type.
NOTE: Do not load photos i n the document f eeder tray to copy. If you are copying a pho to, place it on t he glass. Cause: The original was placed incorrect ly on the glass or in the document feeder tray. Fit to Page is not working as expected Try the follow ing solutions to reso lve the issue.
NOTE: You cannot use the documen t feeder tray with the Fit to Page feature. To use the Fit to Page feature, the orig inal must be placed print side down on the right front corner of the glass. Cause: The origi nal was placed incorrectly o n the glass or in the document fee der tray.
• If you are loading your original in the d ocument feede r tray, place the pa per, with the prin t side up, in the tray as shown below. Place the pages in the tray so that th e top of the docum ent goes in first . NOTE: Do not load photos i n the document f eeder tray to copy.
• Fax tones are recorded on my answering machine • The product cannot re ceive faxes, but ca n send faxes • The product is having problems receiving a manual fax • The product is not an swerin.
5. Review the report. • If the test pas ses and you are still ha ving probl ems faxing, check th e fax setting s listed in the re port to verify the settings are correct . A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more informatio n on how to fix any probl ems found.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the pro duct If you used a 4-wire ph one cord, disconnect it, fi nd the supplied 2-wi re phone cord, and the n connect the 2-wire phone cord to the po rt labeled 1-LIN E on the back of the pr oduct.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the pr oduct 3 Telephone (optional) For more informat ion on sett ing up the product, see the print ed documentat ion that came wit h the product. Cause: Other office equipment (such as an answering machine o r a telephone) was not set up properly with the product.
2. Press the down arrow butt on to highlight Advanced Fa x Setup , and then press OK . The Adva nced Fax Setup menu appears. 3. Press the down arrow butt on to highlight Error Cor rection Mode , and then press OK . The Error C orrection Mo de menu appe ars.
NOTE: For information on tu rning your DSL modem off, contact your DSL provider f or support. Completely remove pow er for at least 15 m inutes, and then t urn the DSL mode m back on. Listen to the dia l tone again. • If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
2. Press the down arrow butt on to highlight Advanced Fa x Setup , and then press OK . 3. Press the down arrow butt on to highlight Fax Speed , and then press OK . 4. Press the down arrow butto n to select one of the following sett ings, and then press OK .
5. Review the report. • If the test pas ses and you are still ha ving probl ems faxing, check th e fax setting s listed in the re port to verify the settings are correct . A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more informatio n on how to fix any probl ems found.
The product is having problems sending a manual fax Try the following solutions to re solve the issue. Sol utions are listed in o rder, with the most likely solution first. If the first solution do es not solve the probl em, continue tryi ng the remaini ng solution s until the issue is res olved.
Solution 3: Start sending the fax within 3 seconds of hearing fax tones Solution: If you are se nding a fax ma nual ly, make s ure that you press Start Fax within three seconds of hearing the recipient 's fax tones, oth erwise the transm ission might fa il.
have them resend the fax. Th e quality migh t be better when you try again. If t he problem persists, turn Error Correction Mode (ECM) off and contact your te lephone company. To change the ECM setting from the co ntr ol pane l 1. Press Setup . 2. Press the down arrow butt on to highlight Advanced Fa x Setup , and then press OK .
have them resend the fa x. The quality might be better when you try ag ain. If the problem pe rsists, turn Erro r Correction Mode (ECM ) off and cont act your telephone com pany. To change the EC M setting from the control pan el 1. Press Setup . 2. Press the down arrow butt on to highlig ht Advanced Fax Setup , and then p ress OK .
Parts of a fax I sen t are cut off Solution: Make sure the receiv ing fax machine can accept the p aper size you are using. If not, ask the recipient if the receiving fax m achine has a fit to page setti ng they can use to red uce the incoming fax to fit st andard paper size such as letter or A4.
If this did not solve t he issue, try the next solution. Solution 2: Lower the fax resolution Solution: For faster transmission, use Standard resolution . This setting prov ides the fast est possible transmission with the lowest quality of fax. The default re solution is Fine , which ca n take longer to send.
2. Press the down arrow butt on to highlight Advanced Fa x Setup , and then press OK . 3. Press the down arrow butt on to highlight Fax Speed , and then press OK . 4. Press the down arrow butto n to select one of the following sett ings, and then press OK .
Make sure the product is set to recei ve faxes automa tically and that the number of ring s to wait settin g is correct. The number of rings to wait for the prod uct should be greater than the number of rings to answer for the answering machine.
Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the c ontrol panel 1. Load letter o r A4 unused pla in white paper in to the input t ray. 2. Press Setup . 3. Press the down arrow butt on to highlight Tools , and the n press OK .
Solution 4: If you have a computer d ial-up modem on the same phone line as the pro duct, make sure the modem so ftware is not interc epting the fax Solution: If you have a compute r dial-up modem on the same phon e line as the product , check to make sure that the softwar e that came with your mode m is not set to receive faxes au tomatically.
1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answ ering machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the pro duct Make sure the product is set to recei ve faxes automatical ly and that the nu mber of rings to wait setting is correct.
Solution 8: If you do not u se a distintive ring service, make su re the Distinctive Ring setting is set to All Rin gs Solution: If you are not using a di stinctive ring service, make sure that th e Distinctive Ring setting on the product is set to All Rings .
If this did not solve t he issue, try the next sol ution. Solution 11: Check for error message s on the displa y Solution: If an error conditio n exists that is preventi ng the product fro m printing faxes, review the display fo r information on the erro r condition.
2. Press the down arrow butt on to highlig ht Advanced Fax Setup , and then p ress OK . 3. Press the down arrow butt on to highlig ht Fax Speed , and then press OK . 4. Press the down arrow button to se lect one of the follo wing settings, and th en press OK .
The product is not answ ering incoming fax calls Try the following solutions to re solve the issue. Sol utions are listed in o rder, with the most likely solution first. If the first solution do es not solve the probl em, continue tryi ng the remaini ng solution s until the issue is res olved.
Solution 4: If you do not u se a distintive ring service, make su re the Distinctive Ring setting is set to All Rin gs Solution: If you are not using a di stinctive ring service, make sure that th e Distinctive Ring setting on the product is set to All Rings .
NOTE: If the product ha s an alignment message, you migh t be able to press t he button ne xt to OK to clear the message and resume faxing. After you resolve any problems fo und, the product ca n begin answe ring incoming f ax calls.
Solution 1: Clea r any paper jams and make sure p aper is loaded in the input tr ay Solution: The product might have a pa per jam or be out o f paper. If you have Backup Fax Reception enabled, the product might h ave stored the f ax in memory up on reception.
Cause: The sendin g fax machine had a pro blem. If this did not solve t he issue, try the next sol ution. Solution 2: Make su re paper is loaded in the inpu t tray Solution: Make sure you have pa per load ed correctly . For more information, see: • Load medi a Cause: The paper-w idth guide wa s not positioned co rrectly.
6. If your modem software is set to re ceive faxes to your co mputer automati cally, turn off th at setting. NOTE: If you do not turn of f the automat ic fax reception set ting in your modem soft ware, the product will not be able t o receive faxes. 7.
4. Using another phone cord, connect one end to t he port labeled 2-EXT on the back of the product. Connect the other end of t he phone cord to t he parallel splitter o n the side with th e single phone port. 5. Unplug your compute r modem from the telep hone wall jack, and conne ct it to the pa rallel splitter on the side with two phone p orts.
To set up the product on a share d fax/voice lin e with a computer di al-up modem and voice mail servi ce 1. Find the ph one cord that co nnects from the b ack of your comp uter (your comp uter dial-up mo dem) to a telephone wall jack.
I hear static on my telephone line since connecting the product Try the following solutions to re solve the issue. Sol utions are listed in o rder, with the most likely solution first. If the first solution do es not solve the probl em, continue tryi ng the remaini ng solution s until the issue is res olved.
The fax test failed If you tried to run the fa x test from your compu ter and the fax t est failed to run, the product migh t be busy with anot her task or have an error condition p reventing it from run ning the fax test. What to check • The product is set up properl y, connected to a pow er supply, and is connected t o your computer.
end to the port labele d 1-LINE on the back of the product. For more i nformation on sett ing up the product for faxing, see the pri nted documentatio n. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a pho ne splitter, this can ca use faxing problems.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the pro duct 2. After you have connected the phone cord to the port label ed 1-LINE, run the f ax test again to m ake sure it passes and the prod uct is ready for faxing. 3. Try to send or re ceive a test fax.
The "Fax Line Conditio n" test failed Solution • Make sure you connect the produ ct to an analog phone lin e or you will not be able to send or receive faxes. To check if your ph one line is digital, conne ct a regular analog phone to t he line and l isten for a dial tone.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the pro duct • If you are using a phone spl itter, this can cause f axing problems. (A splitter i s a two-cord connector tha t plugs into a telepho ne wall jack.) Try re moving the splitte r and connecting the product dire ctly to the telephone wall jack.
2. Press the down arrow butt on to highlight Advanced Fa x Setup , and then press OK . 3. Press the down arrow butt on to highlight Fax Speed , and then press OK . 4. Press the down arrow butto n to select one of the following sett ings, and then press OK .
Error code Error definition 247-248 (249-251 Error Correction Mode ) There was a communication error with the sending fax machine. 252 Telephone line conditions were to o poor to receive a fax. 253 The sending fax machine attempted to use an unsupported page width.
3. Press the down arrow butt on to highlight Error Cor rection Mode , and then press OK . The Error C orrection Mo de menu appe ars. 4. Press the down arrow butt on to highlight Off or On . 5. Press OK . Cause: If there i s a problem or error encountered duri ng sending or receiv ing a fax, a Fax Lo g report will print.
Solution 1: Loa d more paper in the phot o tray Solution: If the photo tray is em pty or there are only a few sheets remaining, loa d more paper in the ph oto tray. If the re is paper in th e photo tray, remove the pape r, tap the stack of pape r against a flat surface, and reload the paper into the photo tray.
Photo tray canno t engage Solution: Remove the output tray, and then re place it. Push the output tray in a s far as it will go. Make sure the output is lowered all the way and la ys flat. Cause: The output tray was not inserted all the way. Photo tray ca nnot dise ngage Solution: Push the output tray all th e way down.
the product is connect ed to the computer t hrough a wired, wi reless, or Bluetooth connection, ma ke sure t hat the respective connecti ons are active a nd the produ ct is turned on. For more informat ion on settin g up the product and con necting it to your comp uter, see the Start Here guide that came with the prod uct.
Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work , retake t he photos with you r digital ca mera. If you already transferred the files to your computer, try print i ng those files by using the prod uct software.
CAUTION: Reformatting the m emory card will de lete any photo s stored on t he card. If you have previousl y transferred the photos from your me mory card to a comput er, try printing the photos from the c omputer. Otherwise, you will need to ret ake any photos you mi ght have lost.
Cannot crop Try the following solutions to re solve the issue. Sol utions are listed in o rder, with the most likely solution first. If the first solution do es not solve the probl em, continue tryi ng the remaini ng solution s until the issue is res olved.
Solution 3: Push the memor y card all the way fo rward Solution: Remove the memory card and re insert it in the memory card slot until it stops. Cause: You had not fully inse rted the memory card. Use only one card a t a time Solution: You can insert only one memory card at a time.
Ink is drying Solution: Two-sided p rinting requires t he printed sheets to be d ry before printing on the back sid e. Wait until the product pulls t he printed sheet to print on the back side. Cause: Transparenci es and some other media requ ire a drying time that is longer than norm al.
Printing cannot occur wit hout one of each type of ink cartridge inserted into the correct slot. For more informat ion, see: • Replace the cartridges Cause: The indicated ink cartri dges were inserted into the wron g slots. General printer error Try the follow ing solutions to reso lve the issue.
If this did not solve t he issue, try the next sol ution. Solution 2: Co ntact HP s upport Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your count ry/region, an d then click Contact HP for informat ion on calling for techni cal support.
Solution 1: In stall the in k cartridges c orrectly Solution: Make sur e all of th e ink cartridges are properly inst alled. Refer to the f ollow ing steps to resolve this error. To make sure the i nk cartridges are properly ins talled 1. Make sure the pr odu ct is turned o n.
8. Press the ink cartridge back d own into place. The tab should make a sna pping noise when the ink cart ridge is correctly seated . If the ink cartridge did not make a snappi ng noise, the tab might need to be re adjusted. 9. Remove the ink ca rtridge from t he slot.
Solution 2: Close the print carriage latch Solution: Lift the latc h handle and care fully lower it to make sure that the lat ch securing the print head is securely closed. Leaving the latch h andle raised can result in in correctly seated ink ca rtridges and problems printing.
4. Hold the ink cartridge by its sides wi th the bottom pointing up and l ocate the elect rical contacts on t he ink cartridge. The electrical co ntacts are four smal l rectangles of cop per or gold-colored met al on the botto m of the ink cartridge. 1 Ink window 2 Electrical contacts 5.
9. Close the ink ca rtridge door, and check i f the error messag e has gone aw ay. 10. If you still recei ve the error message, turn t he product off, and then on again. If you still receiv e this message aft er cleaning the cartrid ge contacts, you migh t have a dam aged cartridge.
Cause: The product had a problem . Ink service capa city warning Solution: If you are going to move or transp ort the product after receiving this mess age, make sure you keep it uprigh t and do no t tip it on its s ide to avoi d ink leak age. Printing can contin ue, but ink system behavi or might change.
The print carriage move s to the center of t he product. NOTE: Wait until the print carriage sto ps moving before proce eding. 3. Make sure the ink cartridges ar e installed in the correct slots. Match the shape of the i con and color of the in k cartridge with the slot that has th e same shaped icon a nd color.
8. Press the ink cartridge back d own into place. The tab should make a sna pping noise when the ink cart ridge is correctly seated . If the ink cartridge did not make a snappi ng noise, the tab might need to be re adjusted. 9. Remove the ink ca rtridge from t he slot.
Solution 3: Co ntact HP support Solution: Contact HP support for service. Go to: www.hp.com/suppo rt . If prompted, choose your country/region, an d then click Contact HP for information on calling for technical support. Cause: There was a problem with the i nk cartridges.
5. Remove the pri nthead by liftin g it straight up. 6. Make sure the latch ha ndle is raised, and then reinsert the printhea d. 7. Carefully lower the latch handle.
9. Close the ink cartridge door. Cause: The printhead or ink cartridge s were not i nstalled or incorre ctly inst alled. If this did not solve t he issue, try the next solution. Solution 2: Co ntact HP support Solution: Contact HP support for service.
For more information, see: • Replace the cart ridges Cause: The product detected non -HP ink. Original HP ink depleted Solution: Follow the prom pts on the display to co ntinue, or re place the indi cated ink cartrid ges. Check the print qualit y of the current print job.
Printhead appears to be missing or damage d Try the follow ing solutions to reso lve the issue. Solutions are listed in order, wit h the most like ly solution f irst. If the first solution does not solve the probl em, continue t rying the remaini ng solutions un til the issue is resolved.
5. Remove the pri nthead by liftin g it straight up. 6. Clean the printhe ad. There are three areas o f the printhead th at need to be cleaned: the plastic ramps on both sides o f the ink nozzles, the edge be tween the nozzle s and the ele c trical contacts, and the el ectrical contacts.
c . Use a fresh, lig htly dampened, li nt-free clot h to wipe the pla stic ramps on bot h sides of the nozzles. Wip e away from the n ozzles. d . Wipe the previousl y cleaned areas dry wi th a dry lint-free cloth before proceedin g to the next step. 7.
9. Carefully lower the latch handle. NOTE: Make sure you lower the la tch handle before rei nserting the ink cartridges. Leaving the la tch handle raised can resul t in incorrectly se ated ink cartridges an d problems printing. Th e latch must remai n down in order to correctly install the ink cartridges.
Solution 2: Co ntact HP support Solution: Contact HP support for service. Go to: www.hp.com/suppo rt . If prompted, choose your country/region, an d then click Contact HP for information on calling for technical support. Cause: There was a problem with t he printhead or ink cartridges.
5. Remove the pri nthead by liftin g it straight up. 6. Clean the printhe ad. There are three areas o f the printhead th at need to be cleaned: the plastic ramps on both sides o f the ink nozzles, the edge be tween the nozzle s and the ele c trical contacts, and the el ectrical contacts.
b . Use a fresh, lig htly dampened, l int-free cloth t o wipe any accumulat ed ink and debris from the edge between the nozzles a nd the conta cts. c . Use a fresh, lig htly dampened, li nt-free clot h to wipe the pla stic ramps on bot h sides of the nozzles.
c . Wipe the area dry wi th a dry lint-free cl oth before proce eding to the n ext step. 8. Make sure the latch ha ndle is raised, and then reinsert the printhea d. 9. Carefully lower the latch handle. NOTE: Make sure you lower the la tch handle before rei nserting the ink cartridges.
Cause: There was a problem with t he printhead. If this did not solve t he issue, try the next solution. Solution 2: Co ntact HP support Solution: Contact HP support for service. Go to: www.hp.com/suppo rt . If prompted, choose your country/region, an d then click Contact HP for information on calling for technical support.
Solution 1: Insert all ink cartridges Solution: Make sure all of the ink cartridges are inserted. For more information, see: • Replace the cart ridges Cause: One or more ink cartridges were missing. If this did not solve t he issue, try the next sol ution.
5. Press down on any cartridges that are sticking up . They should snap down into p lace. 6. If an ink cartridge was sti cking up and you were able to snap it back down into place, close the in k cartridge access door and check if t he error message has gone away.
12. Close the ink ca rtridge access door, and ch eck if the error messa ge has gone away . 13. If you still recei ve the error message, turn the product off, and then on again. For more information, see: • Replace the cart ridges Cause: One or more of the ink cartridges w ere not installed.
4. Hold the ink cartrid ge by its sides wit h the bottom p ointing up and l ocate the electric al contacts on t he ink cartridge. The electrical contacts are four small rectangles of copp er or gold-colored meta l on the bottom of the ink cartridge. 1 Ink window 2 Electr ical c ontact s 5.
9. Close the ink cartri dge door, and check if th e error message has gone away. 10. If you still recei ve the error message, turn the product off, and then on again. If you still receiv e this message aft er cleaning the ca rtridge contacts, you might ha ve a damaged cartridge.
Chapter 13 222 Solve a problem Solve a problem.
14 Stop the current job To stop a prin t job from th e product ▲ Press Cancel on the control panel. If the prin t job does not stop, press C ancel again.
Chapter 14 224 Stop the cur rent job Stop the current job.
15 Technical information The technical specif ications and internat ional regulato ry information for the HP Phot osmart are provi ded in this section.
2. Press the down arrow butto n until Prefer ences is highlig hted, and the n press OK . 3. Press the down arrow butto n until Cartridge Chip Info is highlighted, and then press OK . NOTE: To re-enable the u sage information fun ction, restore the factory defa ults.
Type Paper we ight Input tray * Output tray † Photo tray * Document feeder tray 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 40 25 n/a n/a * Maximum capacity. † Output tray capacity is affected by the type of p aper and t he amount of ink you are using.
Fax specificat ions • Walk-up black-and-white and color fax capability. • Up to 110 speed di als (varies by mod el). • Up to 120-page memory (varies by mo del, based on ITU -T Test Image #1 at stan dard resolution). More complicated pages or higher resolution takes longer and uses more memory.
Eco-Ti ps HP is committed to helping custo mers reduce their environ mental footpri nt. HP has provided the Eco-Tips below to help you focus on ways to asse ss and reduce the impact of your printing choice s.
2. Press the down arrow butto n to highlight Preferences , and then press OK . 3. Press the down arrow butto n to highlight Energy Save M ode , and then press OK . 4. Press the down arrow or the up a rrow button to hig hlight On or Off , and then press OK .
Parliament and the Council) . A chemical in formation report fo r this product can be found a t: www.hp.com/go/ reach . Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Produc t bev at een lithium-manganes e -dio x ide batterij.
EU battery directive European Union Batter y Directive This produc t contains a battery that is used to maintain data integr ity of real time c lock or produc t settings and is designed to last the lif e of the product . Any attem pt to service or r eplace this battery should be performed by a q ualified serv ice technic ian .
This section contains the following topics: • Regulatory m odel identifica tion number • FCC statement • VCCI (Class B) compliance st atement for users in Japan • Notice to users i n Japan abo.
Notice to users in Japan about the power cord Notice to users in Korea Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetr ieb nac h DIN 4 5 6 3 5 T .
Regulatory wireless statements This section co ntains the following regulato ry informat ion pertaining to wireless prod ucts: • Exposure to radio freque ncy radiation • Notice to u sers in Braz i.
European Union regulatory notice European Union Regulator y Noti ce Produc ts bear ing the CE marking compl y w ith the follo wing EU Dir ectiv es: • Lo w V oltage Direc ti ve 7 3/2 3/EEC • EMC Direc tiv e 2004/1 08/EC CE compliance of this pr oduct is valid onl y if po wer ed with the corr ect CE -marked A C adapter pr o vi ded b y HP .
This section contains the following topics: • Notice to users of the U.S. telephone n etwork: FCC require ments • Notice to user s of the Canadi an telephone network • Notice to users i n the European Econom ic Area • Notice to users o f the German tel ephone netwo rk • Australia wired fax statement Notice to users of the U.
Notice to users of the Canadian telephone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C ana dian telephon e net wor k Cet appar e il est conf orme au x spéc ifications t echniq ues des équipements t erminau x d’Industr ie C anada.
Notice to users of the German telephone network Hinw eis für Benutzer d es deutsc hen T elefonnetzwerks Diese s HP -F ax ist n ur für den Ansc hluss e ines analogen P ublic Sw itched T elephone Net wor k (PS TN) gedacht .
Chapter 15 240 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper specifications 226 A ADSL. See DSL after the support period 94 answer ring pattern 17 answering machine fax tones recorded 161 set up with fax 22, 23, 173.
P paper recommended types 36 specifications 226 tips 41 parallel phone system 12 PBX system, set up with fax 16 PC modem. See computer modem phone cord check 179 connection, failure 179 phone support .
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