Instruction/ maintenance manual of the product CB815A#B1H HP (Hewlett-Packard)
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P odr ę cznik u ż ytk o w nik a E7 09 Us er Guide OFFICEJE T 65 0 0.
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HP Officejet 6500 (E709) All-in-One Series User Guide.
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice.
Contents 1 Get started Find other resources for the produc t ...................... .............................. .......................... .........11 Finding the device model number............................. ....................................
Print on both sides (duplexing)............................................................. ................................... .41 Guidelines for printing on both sides of a page.......... ............................. ...........................41 Perform duplexing.
Receive a fax................. ................................ ................................ ................................. ..........61 Receive a fax manually ............................................. ......................................
Set the copy paper size..................................... ................................................................ ... ....86 Set the copy paper ty pe............... ........................ ........................ ........................
Set up faxing for the device .................................... .............................................................. .104 Set up faxing (parallel phone systems)........................... ........................ ...................... ...
9 Maintain an d troubleshoo t Work with ink cartridges....... ...................... ................... .................. ...................... ............... ...143 Information on ink cartridges and the prin thead...................... ..........
Print quality troubles hooting.................................................................................................. .179 Wrong, inaccurate, or bleeding colors..................................................................... .........179 Ink is not filling the text or graphics complete ly.
Troubleshoot installation iss ues......................................................... ....................................22 5 Hardware installation suggestions......... ..................................................... ......................
B Support and warran ty Obtain electronic su pport.... ............................. ........................ ........................ ..................... ..244 Warranty.............. .............................................. ..................
Regulatory information for wi reless products (some models only)....................... ................. .267 Exposure to radio frequency ra diation.................... .................................................... ......268 Notice to users in Br azil.
1 Get started This guide provide s details about how to use the device and to resolve proble ms. • Find other reso urces for the product • Finding the device model number • Accessibility • Und.
Resource Description Location software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows) . HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site.
Accessibility The device provides a nu mber of features that make it accessible for pe ople with disabilities . Visual The device software is accessi ble for users with visua l impairments or low vision through the use of your operating system's accessibility options and features.
Front view 1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing Printing supplie .
1 Print-carriage access door 2 Ink cartridges 3 Printhead Back view 1 Rear universal serial bus (USB) port 2 Ethernet port 3 Power in put 4 1-Line (fax), 2- EXT (phone) 5 Rear access panel 6 Duplexer .
Label Name and Description 1 Scan : Presents the menu for selecting a scan destination. 2 Photo : Presents the menu for selectin g ph oto options (some models on ly). 3 NOTE: The button name and fun ctionality depends on the country/regio n in which the device is sold.
Label Name and D escription 20 OK : Selects a menu or a setting on the display. 21 Left arrow : Decreases values on the display. The left arrow will als o delete a characters you enter on the display.
Description Recomme nded number of connected computers for best performance Supported software features Setup instructions 802.11 wireless (some models only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan.
2 Use the device NOTE: If you are using HP Office jet 6500 E709a/E709 d, you cannot scan and print at the same time . The device must finish one job be fore it can begin anot her.
◦ Selecting the pa per size ◦ Selecting the paper type NOTE: Listing will not prese nt without memory card insert ed. • Copy: Menu options include: ◦ Selecting copy qua ntities ◦ Reducing/en.
Error messages Error messages commun icate that some action m ust be performed, such a s adding media or cle aring a media ja m. These messages are usually acc ompanied by a blinking red Attention light. Take the ap propriate action to con tinue printing.
To change setting s from the HP Devic e Manager (Mac OS X) 1. Click the HP Devi ce Manager icon in t he Dock. NOTE: If the icon does not appea r in the Dock, click the Spotl ight icon on the right side of the me nu bar, type HP Device Manager in the box, and then click the HP Device Manager entry.
the entry point serves as t he launching pad for the HP photo a nd imaging software and services. To open the HP Photosmart Software on a Wind ows computer 1. Do one of the fo llowing: • On the Windows deskto p, double-click the HP Photosm art Software icon.
installed. The HP Sol ution Center, is automatical ly installed. For more informa tion about HP Solution Ce nter, see Use the HP Solution C enter (Windows) .
NOTE: Many of the special fea tures will not work correctly if the g lass and lid backing are not clean. For more in formation, see Clean t he device . NOTE: To make a copy using an HP Officej et 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, t he computer must be turned on and you mu st be logged on.
NOTE: To make a copy using an HP Off icejet 6500 (E709d) or HP Offi cejet 6500 (E709r), the HP All-in-O ne must be connected to a comp uter, the computer must be turned on and you mu st be logged on.
Select print media The device is designed to work well with mo st types of office media. It is best to test a variety of print medi a types before buying larg e quantities. U se HP media for optimum print quality. Visit the HP Web site at www.hp.com for more inf ormation about HP m edia.
smearing, bolder blacks and vivid colors . It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.
images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 1 5 cm. It is acid-f ree for longer last ing documents.
Transpare ncies • Insert transpare ncies with the rough si de down and the a dhesive strip pointing towards the back of the device. • Use the Normal mode to print tr ansparencies. This mode provides lon ger drying time and ensures that the ink d ries complete ly before the next page is delivered to th e output tray.
Media size Input tray Duplexer (some models) ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 2 10 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Cabinet size (120 x 165 mm; 4.
Media size Input tray Duplexer (so me models) ADF Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches )** Photo media Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.
Media size Input tray Duplexer (some models) ADF 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wi de and 4 to 30 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.
Tray Type Weight Capacity Duplexer (available on som e models) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plain paper (text printing) AD.
Load media This section provides inst ructions for loading medi a into the device. To load Tray 1 (main tray) 1. Lift the output tray. 2. Insert the media print- side down along the right of the tray. Make sure the stack of media aligns wi th the right and back ed ges of the tray, and does not exce ed the line marking in the tray.
4. Pull out the exte nsion on the output tray . Print on special and custom-sized media To print on special or cu stom-sized media (Win dows) 1. Load the appropriat e media. For more informati on, see Load media . 2. With a document open , click Print on the File menu, and then cl ick Setup , Propert ies , or Prefer ences .
To print on sp ecial or custom-sized media (Mac OS X) 1. Load the appropriat e media. For more information, see Load media . 2. On the File menu, click Page Setup . 3. From the drop-dow n list, select the HP de vice. 4. Select the medi a size. 5. To set a custom media size: a .
To print a borderl ess docum ent (Mac OS X) 1. Load the appropriat e media. For more informati on, see Load media . 2. Open th e file th at you want to print. 3. Click File , and then click Page Setup . 4. From the drop-d own list, select the H P device.
You can print on both side s of a sheet of paper automati cally when the optional a utomatic two-sided pri nting accessory (duple xer) is installed. Fo r information on u sing the duplexer, see Prin t on both sides (duple xing) . To install the duple xer 1.
3P r i n t This section contains the foll owing topics : • Change prin t settings • Print on both sides (duplexing) • Print a Web page • Cancel a print job Change print settings You can change print setti ngs (such as paper size or type) from an applicat ion or the printer driver.
Change setting s (Mac OS X) To change the settings 1. On the File menu, click Page Setup . 2. Change the settin gs that you want (such as paper size), and then click OK . 3. On the File menu, click Print to open the print driver. 4. Change the setting s that you want (such as media type), and th en click OK or Print .
To print automatically on both si des of a page (Windows) 1. Load the appropri ate media. For more i nformation, see Gui delines for printing on both sides of a page and Load media . 2. Make sure the duplexe r is properly installed. For more i nformation, see Install the duplexer .
TIP: To print Web pag es correctly, you might need to set your pri nt orientation to Landscape . Cancel a print job You can cancel a print jo b using one of the follo wing methods. Device control panel: Press ( Cancel button). This cle ars the job that the device is currently proce ssing.
4 Scan You can scan originals a nd send them to a variet y of destinations, such as a folder on the network o r on a specific computer. You can use the device control panel, the HP software, a nd TWAIN-compliant or WIA-co mpliant programs on a comput er.
Scan an origin al to a computer You can send a scan to a comput er connected directly to the device or a computer on the network. Yo u can also send a scan to a progra m installed on a compute r. To send a scan to a computer from the HP Solution Center 1.
Scan from a TWAIN-complia nt or a WIA-compliant program The device is TWAIN-compl aint and WIA-compli ant and wo rks with programs that supp ort TWAIN-compliant and WIA-compliant scanning devices.
For more informatio n, see the onscreen help t hat came with the scanning software. Edit a scanned documen t using optical character recognition (O CR) software You can use OCR softwar e to import scanned text into your pref erred word-processing program for editing.
5 Work with memory devices The device comes with a memo ry card reader that can read several types o f digital camera memory cards. You can print an index sheet, w hich shows thumbnail views of photos that are st ored on a memory card.
1 Memory Stick, Memory Stick Duo, and Memory Stick Pro 2 xD Secure Digit al, Secure MMC. Reduced-Size MultiMediaCard R S - MMCmobile, miniSD, (all require adapters that must be purchased separately) To insert a memor y card 1. Turn the memory card so that t he label faces up, and the contac ts are facing the device.
To print camera-selec ted photos using the DPOF standard 1. Insert your memory card int o the appropriate slot on the de vice. 2. When prompte d, do one of the follow ing: •P r e s s OK to print all DPOF-tagge d photos. The device p rints all DPOF-tagge d photos.
To print an index sheet 1. Insert a memory card in to the appropriate slot on the device. 2. Press the Photo button. 3. Press the right arrow ke y repeatedly to select Index Sheet . 4. Press OK . Save photos to your computer After you take photos w ith your digital camera, you can print the m immediately or save them to your com puter.
To turn on Red Eye Removal 1. Insert your memory card int o the appropriate slot on the de vice. 2. When prompted, press the Photo button repeated ly until the Red Eye Re moval is displ ayed.
6F a x You can use the device to send and receiv e faxes, including co lor faxes. You can schedule faxes to be sent a t a later time and set up speed-dials t o send faxes quickly and easily to frequent ly used numbers.
• Change the fax r esolution and L ighter / Darke r settings • Send a fax in Error Correction Mode Send a ba sic fax You can easily send a single- or multiple-page black-and-white fax by using the device control panel.
you can send the fax directly to t he fax machine when you hear the f ax tones from the receiving fax machine. To send a fax manually from a ph one 1. Load your origina ls. For additional information, see Lo ad originals . 2. Dial the number by usi ng the keypad on the phon e that is connected to th e device.
3. When you hear th e dial tone, enter the nu mber by using the keypad on the device control pane l. 4. Follow any prompts t hat might occur. TIP: If you are using a calling card to sen d a fax and yo.
To schedule a fax from the device control panel 1. Load your origina ls. For additional information, see Lo ad originals . 2. In the Fax area, press Fax repeatedly unt il How to Fax appear s. 3. Press until Send Fax Later appears, and t hen press OK .
Send a fax to multiple recip ients from the device contro l panel You can send a fax to mult iple recipients at once by g rouping individual spe ed dial entries into group spe ed dial entries. To send a fax to multiple recipients using group spe ed dial 1.
HP recommends tha t you use only color originals for color faxi ng. To send a color origina l fax from the device control pa nel 1. Load your origina ls. For additional information, see Lo ad originals . 2. In the Fax area, press Fax . The Enter Number prompt appears.
The followi ng resolution sett ings are available fo r sending faxes: Fine , Very Fine , Photo , and Standard . The def ault setting is Fine . • Fine : provid es high-quality text su itable for faxing most do cuments. This is the de fault setting. When sendi ng faxes in color, the device always u ses the Fine settin g.
3. Enter the fax numbe r by using the keyp ad, press Speed Dial or a one-touch speed dial button (some models only) to select a speed di al, or press Redi al/Pause to redial the last number dialed. 4. In the Fax area, press Fax repeatedly unt il Lighter / Da rker appears.
If you receive a legal-size f ax and the device is not currentl y set to use legal-size paper, the device reduces t he fax so that it fits on the pape r that is loaded. If you have disabled the Automatic Reduction feat ure, the device prints the f ax on two pages.
5. When you hear fax tones from a sending fax machine, do the f ollowing: a . Press START FAX Black or START FAX Color on the device control pan el. b . When prompted, select Fax Receive . NOTE: Depending on your cou ntry/region, the device might receive t he fax automatically whe n you hear fax tones from the se nding fax machine.
3. Press the right arrow butto n to selec t On , On Error Only , or Off . 4. Press OK . Reprint received fa xes from memory If you set the Backup Fax R eception mode to On , the received faxes are stored in memory, whet her the device has an error condition o r not.
3. Enter the fax number of the other fax machin e. 4. Press START FAX Black or START FAX Color . NOTE: If you press START FAX Color but the sender sent the fax in black and white, the de vice prints the fax in black and whit e. Forward fa xes to another numb er You can set up the device to forw ard your fa xes to another fax numb er.
To set the paper size for re ceived faxes from the devic e control panel 1. Press Setup . 2. Select Basic Fax Setup and then select Fax Paper Size . 3.
Set the junk fax mode By default, B lock Junk Fax mode is t urned On . If you do not subscribe to a caller ID service through your phone pro vider, or do not want to use t his feature, you can turn off this setting. To set the junk fax mode ▲ Press the Junk Fax Blocker button, select the Block Junk Fax option, and then select On or Off .
Remove numb ers from the junk fax list If you no longer want to blo ck a fax number, you can remove a number from yo ur junk fax list. To remove numbers fr om the lis t of junk fax numbers 1. Press Setup . 2. Press Basic Fax Setup , and then press Junk Fax Blo cker Setup .
NOTE: Fax to PC and Fax to Mac are avail able for receiving black-and-white fa xes only. Color faxes are printed instead of being saved to the comput er.
Modify Fax to PC or Fax to Ma c settings You can update the Fax to PC settings from your computer at any time from the Fax settings page in the Solution Cente r. You can turn off Fa x to PC and disable printing faxes from the device control panel. To modify settings from th e device control panel 1.
This section contai ns the following topics: • Configure the fax header • Set the answer mo de (Auto answer ) • Set the number of rin gs before answering • Change the answe r ring pattern for .
To set the answer mode to manual or automatic via the embedded Web server 1. Open the embedded Web server, click the Settings tab, and then click Basic Fa x Setup in the left pane. 2. Select On or Off in the Auto Answer drop-down me nu in the Other Basic Fax Settings section.
If you do not have a d istinctive ring service, use th e default ring patte rn, which is All Rings . NOTE: The HP fax cannot receive faxes w hen the main phone number is off the hook. To change the answer ring pat tern for distinctive ring via the device co ntrol panel 1.
To set the dial type via the device control panel ▲ Press Setup , press Basic Fax Setup , and then use the Tone or Pul se Dialing option. To set the dial type via the embedded Web server 1. Click the Settings tab, and then click Basic Fax Setup i n the le ft pane.
Fax speed setting Fax speed Slow v.29 (9600 baud) To set the fax speed via the device control panel 1. Press Setup . 2. Select Advanced Fax Se tup , and then press Fax Speed . 3. Select an optio n using the arro w keys, and then press OK . To set the fax speed vi a the embedded Web ser ver 1.
This section contains the foll owing topics : • Set up speed-dial entries • Set up a speed-dial group Set up speed-dial entries • Embedded Web serv er (network connecti on) : Open the embedde d Web server, click the Settings tab, and then click Fax Speed-dial in the left pane.
• Device cont rol panel : Press the Setup button, and then select the Speed Dial Setup option. ◦ To add a grou p: Select Group Speed Dial , select an una ssigned speed-dial entry, and then press OK . Use the arrow keys to highlight a spee d-dial entr y, and then press OK to select it.
that contains the number fo r the entry (for example, 26-50 ) in the Fax Sp eed-dial List . ◦ To add a group, in th e Fax Speed-dial List , click the New Group button, and then select the i ndividual entries from t he selection. Enter the appropriate group information and click Apply .
Test fax setup You can test your fax setup to check the status of the devi ce and to make sure it is set up properly for faxing. Perf orm this test after you have com pleted setting up the device for faxing.
By default, th e device is set to print a report only if the re is a problem sen ding or receiving a fax. A confirmation messa ge that indicate s whether a fax was su ccessfully sent appears briefly on the control -panel display after ea ch transaction.
To enable fax confi rmation via the embedded Web serve r 1. Click the Settings tab, and then click Adv anced Fax Setup in the left pane. 2. Make a selection in the Fax Confirmation drop-down menu.
To view the fax log from the HP photo and imagin g software 1. At the computer, open the HP photo an d imaging soft ware. For more info rmation, see Use the HP ph oto and imaging softwar e . 2. See the onscreen Help for the HP photo and im aging software for furth er instructions.
Print a Caller ID History Report Use the followi ng procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup , select Printer Repor t , and then select Caller ID Histor y Report . 2. Press OK . Cancel a fax You can cancel a fax you are send ing or receivin g at any time.
7 Copy You can produce high-qua lity color and grayscale copies on a variety of paper types and sizes. NOTE: To make a copy using an HP Off icejet 6500 (E709d) or HP Offi cejet 6500 (E709r), the HP All-in-O ne must be connected to a comp uter, the computer must be turned on and you mu st be logged on.
To make a copy 1. Make sure you have pa per loaded in the input tray. 2. Place your original face down on the scanne r glass or load originals in t he ADF. For more informat ion, see Load original s . 3. Do one of the fo llowing: • Press START COPY Black or START PC COPY Black to start a black-and-white copy job.
Set the copy paper size You can set the paper size on the device. The paper size you select shou ld match what is loaded in your input tray. NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is no t available.
NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E7 09r), this setting is not available. To de termine the model you have, see Finding the d evice model number . To change the copy qua lity from the device control pa nel 1. Make sure you have pa per loaded in the input tray.
4. Press until Full Page 91% appears, and then press OK . 5. Press START COPY Black or START PC COPY Black , or START COPY Color or START PC COPY Color . Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size docu ment to a size that fits onto l etter pape r.
4. Do one of the fo llowing: • Press to darken the copy. • Press to lighten the copy. 5. Press START COPY Black or START COPY Color . Enhance light area s of your copy You can use Ph oto enhancements to e nhance light colors that might otherwise appe ar white.
To collate copi es from the control pane l 1. Load originals in th e ADF. For more information, see Load ori ginals . 2. Press Copy repeatedly until Collate appears.
Cancel a copy job To stop copyi ng, press Cancel on the device control panel . Cancel a copy job 91.
8 Configure and manage This section is intende d for the administrator or indivi dual who is responsible fo r managing the device. This sect ion contains information about the follow ing topics.
Monitor the device This section provides instruction s for monitoring the device. Use this tool... to obtain the follo wing information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges.
Use this tool... to do the following... • Set up redial options: Press Setup , and then open the Advance Fax Set up menu. • Set the date and tim e: Press Setup , press Tools , and then press Dat e and Time . Embedded Web server • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane.
Use this tool... to do the following... • Change the printer's DNS setting : In the Network Settings tab, click Wired or Wireless tab, depending on the connection, edit the DNS Settings , and then click OK .
Toolbox tabs The Toolbo x contains the fo llowing tabs. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge.
Network Toolbo x tab 1. General : Show s the current network connection settin g of the printer 2. Wired setti ngs: Enable the user to chan ge the IP Settings and DN S server for a wired connecti on 3.
cookie that stores custom er-specific preferences) are stored o n the computer until you clear them manually. You can configure your browser to accept all cookies, o r you can configure it t o alert you every time a coo kie is offered, which allows you to decide on a co okie-by-cookie basis which cookies to accept or refuse.
Embedded Web se rver pages The embedded W eb server contains pages that you ca n use to view product information and change device set tings. The pages al so contain links to o ther e-services. Pages/buttons Contents Information page Shows status information about the device, its ink supplies and usage, and a log of device events (such as errors).
• Clean: Gu ides you through clea ning the printhead. • Align: Guides you through a ligning the printhe ad. • HP Support: Gain access to HP Web site where you can find support for the devi ce, register the device, and fi nd information about returnin g and recycling used printing supplies.
If you need to call HP, it i s often useful to print the Pri nter Status page before calli ng. • Printer Information: Shows device i nformation (such as the produ ct name, model number, serial numbe.
help troublesh oot network connectivity p roblems. If you ne ed to call HP, it is often useful to print this pa ge before calling. Network Configur ation Page 1. General Information: Shows info rmation about the cu rrent status and active connection type of the ne twork, and other information, such a s the URL of the embedded Web server.
existing netwo rk connection to the device. Fo r more informatio n, see Embedded Web server . This section contai ns the following topics: • Change basic network settings • Change advanced net wor.
Set link spee d You can change the spe ed at which data is tran smitted over the netw ork. The default is Automatic . 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, then press OK . 3. Select Advanced Setu p , then select Link Speed .
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utili ty (Mac OS X) to help you quickly set up some important fax settings such as th e answer mode and fax he ader information. Yo u can access the Fax Setu p Wizard (Windows) or HP Fax Setup Utilit y (Mac OS X) through the software you installed with the devi ce.
Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (ser ial or parallel), check with your telephone com pany.
• Computer di al-up modem: A computer di al-up modem is on the sa me phone line as the device. If you answer Yes to any of th e following questions, you are using a computer dial -up modem: ◦ Do y.
Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct ive rin g service Voice calls Computer dial-up modem Answering machine Voice mail service Case G: Fax line shar.
To set up the device with a separate fax line 1. Using the phone cord supplied in the box with th e device, connect one end to your telephone wa ll jack, then connect the other end to the port labeled 1-LINE o n the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your c ountry/region.
To set up the devi ce with DSL 1. Obtain a DSL fi lter from your DSL prov ider. 2. Using the p hone cord supplied in the box w ith the device, connect one end to the open port on the DSL filter, and then connect th e other end to the port labeled 1-LI NE on the back of the device.
• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. • Make sure you use the suppl ied cord to connect from the telepho ne wall jack to the device. If you do not , you might not be able to fax successfully.
3. Change the Distinctive Ring setting to match the patt ern that the telephone company assigned t o your fax number. NOTE: By default, the device is set to answer all ring patterns.
To set up the device with a shar ed voice/fax line 1. Using the phone cord supplied in the box with th e device, connect one end to your telephone wa ll jack, then connect the other end to the port labeled 1-LINE o n the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your c ountry/region.
Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
NOTE: If you have a comp uter dial-up modem, your comp uter dial-up mode m shares the phone line wit h the device. You will not be able to use both your modem and the device simultaneo usly. For example, you can not use the device for faxing while you are using yo ur computer dial-u p modem to send an e-mail or access the Inte rnet.
4. If your m odem softwa re is set to receive faxe s to your comp uter autom atically, t urn off that setting. NOTE: If you do not turn off the aut omatic fax reception setting in your modem software, the d evice will not be able to receive faxes. 5. Turn on the Auto Answer setting.
NOTE: You will need to purchase a paral lel splitter. A parallel spli tter has one RJ-11 port on the front and two RJ-11 ports on the back. Do n ot use a 2–line phone splitte r, a serial splitter, or a parallel split ter which has two RJ-11 ports on t he front and a plu g on the back.
There are two d ifferent ways to set u p the device with your comp uter based on the number of phone port s on your computer. Bef ore you begin, check your comput er to see if it has one or two ph one ports. • If your compute r has only one phone port, you will need to purchase a pa rallel splitter (also called a coupler), as shown be low.
4. Connect a phone to the parallel spli tter. 5. Using the phone cord supplied in the box with th e device, connect one end to your telephone wa ll jack, then connect the other end to the port labeled 1-LINE o n the back of the device. NOTE: You might need to connect the supplied phone cord to the adapter provided for your c ountry/region.
Shared vo ice/fax with comp uter DSL/ADSL mode m Use these inst ructions if your computer has a DSL/ ADSL modem 1 Telephone wall jack 2 Parallel sp litter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the d evice with a co mputer DSL/ADSL modem 1. Obtain a DSL filte r from your DSL provider. NOTE: Phones in other parts of the home/off ice sharing the same phone number with DSL service wi ll need to be connected to additional DSL fil ters, otherwise you will experien ce nois e when making voice calls.
1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the device You might need to connect the su pplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the device wi th a shared voice/fax li ne with answering machi ne 1.
Case J: Shared voice /fax line with computer m odem and answering machine If you receive bot h voice calls and fax calls a t the same phone n umber, and you also have a computer modem a nd answering machine connect ed on this phone line, set up t he HP device as describe d in this section.
5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cor d to the adapter provided for your country/region. To set up the device on the sam e phone line as a computer with one phone port 1.
9. Change the R ings to Answer settin g on the HP device to the maximum number of rings supporte d by your HP device. (The ma ximum number of ring s varies by country/ region.) 10. Run a fax test. NOTE: If you are using a computer with two tel ephone ports, you do not need a parallel splitter.
NOTE: You will need to purchase a parallel sp litter. A parallel splitter has one RJ-1 1 port on the front and two RJ-11 ports on the ba ck. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitte r which has two R J-11 ports on the front and a plug on the back.
If you encounter prob lems setting up the devi ce with optional equip ment, contact your local service provider or vendor for further assista nce. Case K: Shared voice/fax line with comp uter dial-up .
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cor d to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the sam e phone line as a computer with two phone ports 1.
Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.
setup experience. How ever, if you have connected the cable first, see Connect the device before instal ling the software . This section contains the foll owing topics : • Install the so ftware befo.
6. Click Finish to close the Found New Hardw are wizard. The wizard automatically starts the installati on program (this might take a short while). 7. Complete the i nstallation process. NOTE: You can also share the device with other computers using a simple form of networking known a s locally shared networking .
Choose the installatio n option for the type o f network you have : • Client/server n etwork: If your network has a computer acti ng as a dedi cated print server, install the devic e software on the server, and then inst all the device software on the client comput ers.
To inst all the prin ter drive r using Add Pr inter 1. Click Start , point to Settings , and then click Prin ters or Printers and Faxes . - Or - Click Start , click Control Panel , and t hen double-click Printers . 2. Double-click Add Printer , and then click Next .
groups or when usage is low. The connected computer is slowed down when many users print to th e device. Basic requirement s for sharing in Mac OS X environment i nclude the following items: • The Macintosh compute rs must be communicating on the network using T CP/IP, and they must have IP addre sses.
set up wireless communication using the installer (Windows) . Network Toolbox NOTE: If you encounter pro blems, see Solve wirele ss problems (s ome models only) . Make sure the device is not con nected to the network using a netw ork cable. The sending device must ha ve built-in 802.
There are two co mmunication mode opt ions: • Ad hoc: On an ad hoc network, the device is set to ad hoc commu nication mode and communicates directly w ith other wireless devices witho ut the use of a wirel ess access point, su ch as a wireless rou ter or Apple AirPo rt Base Station.
To set up wireless commun ication using the installer (Windows) NOTE: For this method, you wil l need to have a wireless netwo rk set up and running. You will also need a USB cable. Do not attach the USB cable until promp ted by the installer. 1. Save any open documents.
Connect the device usin g an ad hoc wireless network conne ction Method 1 1. Turn on wireless in your com puter and in the de vice. 2. On your computer, connect t o the network name (SSID) “hpsetup“. (Thi s network name is the default, ad h oc network created by the HP device.
NOTE: Not all firewal ls require you to differentia te between incoming a nd outgoing ports, but some do. Another common probl em is that HP software is not recogn ized as a trusted device by your firewall to a ccess the network.
4. Follow the onscree n instructions to change from an Ethernet connection t o a wireless connecti on. 5. After you finish chan ging the settings, disco nnect the Ethernet cable.
Uninstall and reinstall the software If your installat ion is incomplete, or if you connected the USB cable to the computer b efore prompted by the software installation screen, you might need to uninstall and then reinstall the softw are. Do not simply delete t he device application fil es from your computer.
4. Restart your computer. NOTE: It is important tha t you disconnect the device bef ore restarting your computer. Do not connect the device to your computer un til after you have reinstalled t he software. 5. Insert the d evice Starter CD into yo ur computer's CD-ROM drive and then star t the Setup program.
9 Maintain and troubleshoot This section contai ns the following topics: • Work with ink cartridges • Print and evaluate a p rint quality report • Clean the device • General troubleshoot ing t.
Information on ink ca rtridges and the printhead The followi ng tips help maintain HP ink cartridges and en sure consistent print quality. • Make sure you foll ow the instructions in the setup poster for install ing the ink supplies for the first time.
using these tools, see Use device management tools . You can also p rint the Printer Status page to view thi s information (see Underst and the printer status p age ). NOTE: Ink level alerts and indicators provi de esti mates for planning purpose s only.
3. Press the tab on the front of t he ink cartridge to release it, and then remove it from the slot. 4. Remove the new ink cartridge from its packaging by pulling the orange pul l-tab straight back to remove the plastic wrap from the ink cartridg e.
5. Twist the orange cap t o snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into pl ace and is seated firmly in the slot. CAUTION: Do not lift the latch h andle on the print carria ge to install the ink cartridges.
Clean the sensor NOTE: This procedure is only necessary when you see an error message relating to the ink cartridges. For more in formation about error messages, see Errors . Clean the sensor. If the problem is not resolv ed, printing can continue, but the ink system behavior might change.
4. Locate the sensor in side the product. The sensor is a square, bl ack plastic part slig htly la rger than a pencil erase r, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartri dge access door, and check if the error message ha s been resolved.
The print carria ge moves to the center of the product . NOTE: Wait until the p rint carriage stops moving before proceedin g. 4. Remove all of the ink cartridges and pla ce them on a piece of pape r with the ink openings point ing up. To remove the in k cartridges a .
6. Install each ink cartridge in its slot. Press it down until the t ab snaps into place. Match the color and icon on each ink cart ridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartri dge access door, and check if the error has been resolved.
3. In the Print Settings area, click Printer Toolbox . NOTE: You can also open t he Printer Toolbox from the Print Prop erties d ialog box. In the Print Properties dialog box, cl ick the Features tab, and then click Printer Services . The Printer T oolbox appears.
3. In the Print Settings ar ea, click Printer Toolbo x . NOTE: You can also open th e Printer Toolbox from t he Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services . The Printer To olbox appears.
NOTE: If you turn of f the memory chip's ability t o collect the product's usage information, yo u can still continue to us e the cartridge in the HP product. Print and evaluate a print quality report Print quality problems can have m any causes: software settings, a poor image file, or the printing system itself.
To evaluate the Print Qu ality Diagnostic Page This section include s the following topi cs: • Ink Levels • Good color bars • Ragged, irregularly streake d, or faded bars • Regular white strea.
Item Cartridge color 4 Yellow Ink Cartridge Ragged, ir regularly streaked, or faded bar s Example of Bad Color Bars - The top bar is irregularly streaked or fading. Example of Bad Color Bars - The to p black bar is ragged on one end. If any of the bars are ra gged, irregularly streaked, or fade d, follow these steps: 1.
Preventing the prob lem that causes ragged ba rs on the Print Quality Diagn ostic report: • Avoid leaving opened i nk cartridges outside of the printer for an extended pe riod of time. • Wait until a ne w cartridge is ready to be i nstalled before removing an o ld ink cartridge.
If the color of any of th e bars is not uniform, fol low these steps: 1. If the print er was recently transported a t a high altitude, t ry a printhead cleani ng. 2. If the printer wa s not recently transport ed, try printing anoth er Print Quality Diagnostic report.
Example of a good alignmen t pattern. The lin es are straight. Examples of a bad alignment pat tern. The lines are jagged - align the pri nter. If that does not work, contact HP.
3. Clean the glass by u sing a soft, lint-free cl oth that has been spraye d with a mild glass cleaner. Dry the glass wi th a dry, soft, lint-free cloth . CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contai n abrasives, acetone, benzene, and carbon t etrachloride, all of which can damage the scanner glass.
cover to access the pick assemb ly inside the automat ic document feeder, clean the rollers or separator pad, and the n close the cover. To clean the roll ers or separator pad 1. Remove all orig inals from the document feeder tray. 2. Lift the autom atic document feeder cover (1).
To clean th e glass strip ins ide the autom atic document feed er 1. Turn off the HP a ll-in-one, and unplug the po wer cord. NOTE: Depending how long the HP all-in-one is u nplugged, the date and time might be erased . You might need to reset the date and time late r, when you plug the power cord back in.
4. Lift the autom atic document feeder mechan ism. There is a glass strip und er the automatic document f eeder. 5. Clean the glass strip with a soft clot h or sponge slightly moiste ned with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone , benzene, or carbon tetrachlor ide on the glass, since they can da mage it.
• Power cord an d other cables are working, and are firmly connected t o the device. Make sure the d evice is conn ected firml y to a function ing alternatin g current (AC) power outlet, an d is turned on. For voltage requirem ents, see Electrical specif ications .
Error message appears on contr ol-panel display A non-recover able error has occ urred Disconnect all cables (such a s power cord and USB cable), wait about 20 seco nds, and reconnect the cables. If th e problem persists, visit the HP We b site ( www.
Check the me dia settings • Make sure you select the correct print quality settings in the printer driver for the med ia loaded in the trays. • Make sure the page set tings in the printer driver match th e page size of media load ed in the tr ay.
Check the media size • Content on a pag e might be cut off if th e document size is larger t han the media tha t you are usin g. • Make sure the media size selected in the printer driver match the size of media loaded in the tray.
Envelopes prin t incorrectly Try the following so lutions to resolve the issue. So lutions are listed in orde r, with the most likely solution f irst. If the first soluti on does not solve the problem, con tinue trying the remaining solu tions until the issue is resolved.
• Solution 4: Check the printer driver status • Solution 5: Wait un til the product completes t he current operation • Solution 6: Re move all cancelled print job s from the queue • Solution 7.
If this did not so lve the issue, try the ne xt solution. Solution 5: Wait unti l the product completes the current operati on Solution: If t he product is performing anot her task such as copying or scanning, your print job will b e delayed until the product comp letes the current task.
Cause: The print carriage had stal led. If this di d not solve the issue, try the n ext solution. Solution 9: Check the conne ction from the product to your com puter Solution: Check the connection from th e product to your computer. Verif y that the USB cable is s ecurely plug ged into the USB po rt on the back of th e product.
Cause: The document was corrupt. Nothing hap pens when I try to print Try the following so lutions to resolve the issue. So lutions are listed in orde r, with the most likely solution f irst. If the first soluti on does not solve the problem, con tinue trying the remaining solu tions until the issue is resolved.
If this di d not solve the issue, try the n ext solution. Solution 4: Check th e printer driver status Solution: The printer driv er status might have changed to ei ther offline or stop printing . To check the printe r driver status ▲ In the HP Solution Center, clic k the Status tab.
Solution 7: Clear the p aper jam Solution: Clear t he paper jam and remove any torn paper that remai ns in the product. For more information, see: Clear jams Cause: The product had a paper ja m. If this did not so lve the issue, try the ne xt solution.
The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the docume nt finishes printing, the page s will be in correct order. Cause: The print setti ngs were set to print the firs t page of your document f irst.
Solution 3: Load the stac k of paper correctly Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper w idth guide inward until it stops at the edge of t he paper. For more information, see: Load media Cause: The paper guides were no t positioned co rrectly.
Solution 2: Check the layout of the doc ument Solution: Make sure the layout of the document you are t rying to print fit s on a paper size supported by the product. To preview the print layout 1. Load the correct paper size i nto the input tray. 2. Preview your print job befo re sending i t to the product.
A blank page came out wh ile printing Try the following so lutions to resolve the issue. So lutions are listed in orde r, with the most likely solution f irst. If the first soluti on does not solve the problem, con tinue trying the remaining solu tions until the issue is resolved.
Solution 5: Load paper in the in put tray Solution: If the product has on ly a few sheets remaining, load more paper in the input tray. If there i s plenty of paper in the input t ray, remove the paper, tap t he stack of paper against a flat surface, and reload the paper into the input tray.
Solution 1: Make sure you are using genuine H P ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink ca rtridges. HP recommends that you use genuine HP ink cartridg es. Genuine HP ink cartridges are designed a nd tested with HP prin ters to help you easi ly produce great resu lts, time after time.
For more information, see: Select print media Cause: The wr ong kind of paper was loaded in the input tray. If this di d not solve the issue, try the n ext solution. Solution 4: Check the in k levels Solution: Check the estimate d ink levels in the ink cartridges.
Aligning the p rinter can help ensu re excellent print quality. For more information, see: Align the prin ter Cause: The printer needed to be aligned. If this did not so lve the issue, try the ne xt solution. Solution 7: Clean the pri nthead Solution: Check th e following potential problems, and then cle an the printhead.
Solution 1: Make sure you are using g enuine HP ink ca rtridges Solution: Check to see if your ink cartridge s are genuine H P ink cartridges. HP recommends tha t you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and teste d with HP printers to help you easil y produce great results, time after time.
Always make sure the paper you are printing on is flat. For best results w hen printing images, use HP Advanced Ph oto Paper. Store specialty me dia in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you a re ready to print, remove o nly the paper you plan to use imm ediately.
NOTE: For this issue, there is not a problem with your ink supp lies. Therefore, replacing the ink cartridge s or printhead is not necessa ry. • Solution 1: Check the paper type • Solution 2: Use .
• Solution 3: Che ck the ink levels • Solution 4 : Align the printer • Solution 5: C lean the printhead • Solution 6: Co ntact HP support Solution 1: Make sure the paper is loaded c orrectly Solution: Make sure that the paper is loaded corre ctly in the input t ray.
If this di d not solve the issue, try the n ext solution. Solution 5: Clea n the printhead Solution: Check the followi ng potential problem s, and then clean the printhead. After cleaning the prin thead, print a print quali ty report. Evaluate the print quality report to see i f the print qual ity problem stil l exists.
Solution 2: Check the pap er type Solution: HP recommend s that you use HP papers or any other paper type that is appropriate for t he product. Always make sure the paper you are printing on is flat. For best results w hen printing images, use HP Advanced Ph oto Paper.
Solution 5: Contact HP s upport Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/reg ion, and then click Contact HP for information on calling for techni cal support. Cause: There was a problem with the print head.
Solution 3: Print the image in a sm aller size Solution: Reduce the size of the image and t hen print it. If you are printin g a photo or graphic, and t he print size is set too h igh, it will be blurry or fuzzy when printed. If a digital ph oto or rasterized graphic has been resized , it can be blurry or fuzzy when printed.
Solution 1: Ma ke sure the pap er is loaded correctly Solution: Make sure th at the paper is l oaded corre ctly in the inp ut tray. For more information, see: Load medi a Cause: The paper w as not loaded correctly. If this di d not solve the issue, try the n ext solution.
Solution 2 : Wait w hile the in k dries Solution: Wait at lea st thirty minutes for the ink i nside the product to dry, then try the print job again. Cause: The excess ink in the product needed to dr y out. Paper is not picked up from the input tray Try the following so lutions to resolve the issue.
Solution 4: Clea n the rollers Solution: Clean the roller s. Make sure you have the f ollowing materials avai lable: • A lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, f iltered, or bottled w ater (tap water mig ht contain contam inants that ca n damage the ink cartridges).
Cause: Many black print quality problems cl ear up with the automa tic services performed after each pri nt job is finished. Solution 2: Use TrueTy pe or OpenType fonts Solution: Use Tr ueType or OpenType fonts to en sure that the product is abl e to print smooth f onts.
The product prin ts slowly Try the following sol utions if the product is printi ng very slowly. • Solution 1: Use a lower print quality set ting • Solution 2 : Check the ink levels • Solution 3: Conta ct HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting.
Media is not picked up from a tray • Make sure media is load ed in the tray. For more informati on, see Load media . Fan the media be fore loading. • Make sure the paper gu ides are set to the correct markings i n the tray for the media size you are loading .
Multiple pages are bein g picked up • Fan the media b efore loading. • Make sure the paper gui des are set to the correct marki ngs in the tray for th e media size you are loading. Also make sure the guides are snug, b ut not tight, against th e stack.
Copies are blank • Check the media The media migh t not meet Hewlett-Packard media spe cifications (for ex ample, the media is too moist or too rough). See Select print medi a for more i nformation. • Check the settings The contrast setti ng might be set too light .
Copy defects are apparent • Vertical white or fade d stripes The media might not meet Hewlett- Packard media specificat ions (for example, th e media is too moist or too roug h). See Select print media for more information. • Too light or dark Try adjusting the con trast and copy-quality set tings.
• Part of the docum ent did not scan or text is missi ng • Text cannot be ed ited • Error messages appear • Scanned image quality is poor • Scan defects are appa rent Scanner did nothing • Check the original Make sure that the origi nal is placed on the scanner glass correct ly.
Part of the documen t did not sca n or text is mi ssing • Check the origi nal ◦ Make sure that you lo aded the original correctl y. For more information, see Load originals . ◦ If you scanned the docum ent from the ADF, try scanning the document directly from the scanner glas s.
Error messages appe ar • "Unable to ac tivate TWAIN sour ce" or "An error occurred w hile acquiring th e image" ◦ If you are acqui ring an image from anot her device, such as a digital cam era or another scanner, ma ke sure that the other devi ce is TWAIN-compliant.
Take steps to impr ove the scan quality ◦ Use the gla ss to scan rather than the ADF. ◦ Use high-quali ty originals. ◦ Place the media correctl y. If the media is placed inco rrectly on the scanner glass, it might skew, which cau ses unclear images.
Try these first if you are having problems with your fax feat ures: • Check the telep hone cord. Try using another tel ephone cord to see if the problem continues. • Remove other equ ipment from the HP device. C onnect the HP device directl y to the wall jack to see if the pro blem persists.
• Make sure you use the phone cord that came with the device. If you do not use the supplied ph one cord to connect from t he telephone wall jack to the device, you might not b e able to send or r eceive faxes. After yo u plug in the ph one cord that came with the device, run the fax test again.
The "Phone Cord Conn ected to Correct Port on Fax" test failed Solution: Plug the phone cord into the corre ct port. 1. Using the ph one cord supplied i n the box with the d evice, connect one end to your telephone wa ll jack, then connect the other end to the port labeled 1-LI NE on the back of the device.
port labeled 1-LINE on the back of th e device, and the other end to your telephon e wall jack, as sh own below. You might need to connect the supplied ph one cord to the adapter p rovided for your country/region .
The "Dia l Tone Detec tion" test fa iled Solution: • Other equipme nt, which uses the same phone line a s the device, might be causing the test to fail. T o find out if other equipmen t is causing a problem, disconnect everything from th e phone line, and then run the test again.
The "Fax Line Condi tion" test failed Solution: • Make sure you connect the device to an anal og phone line or you wi ll not be able to send or receive f axes. To check if your ph one line is digital , connect a regular analog phone to the line and listen for a dial tone.
You might need t o connect the supplied phone cord to t he adapter provided for your countr y/region. Solution: Other eq uipment that uses the sam e phone line as the device might be in use. Make sure exten sion phones (phones on the same phone line, but not connected to the device) or o ther equipment are not in use or o ff the hook.
that carries ph one accessories. You will also need another phone cord, wh ich can be a standard phone cord t hat you might already have in your home or office. • Try connectin g a working phone and phone cord to the telephone wa ll jack that you are using for the device and check for a dial tone.
• If the device shares the same pho ne line with a DSL service, the D SL modem might not be pro perly grounded. If the D SL modem is not properly grou nded, it can create noise on t he phone line. Phon e lines with poor sound quality (noise) can cause faxing proble ms.
• If you are sending a fax manually from your phone that i s connected directly to the device, you must use the keypad o n the telephone to send the fax. You ca nnot use the keypad on the device control pan el. NOTE: If using a serial-type phone system , connect your phone to the port labeled 2- EXT.
◦ Disconnect the answ ering machine and then try receivin g a fax. If faxing is successful without the answering machine, the answering machin e might be causing the problem . ◦ Reconnect the a nswering machine and re cord your outgoing me ssage again.
Fax tones are reco rded on my answering m achine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting th e answering machine directly to th e device as described in Case I: Shared voice/fax li ne with answeri ng machine .
Cause: The computer selected to re ceive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are conf igured for setup and receivin g faxes and one of them may be switched off.
Solve network problems NOTE: After correcting an y of the following, run the installati on program again. General networ k troubleshooti ng • If you are unable t o install the device softwa re, verify that: ◦ All cable connections to the computer and the device a re secure.
Basic wireless troub leshooting Perform the followi ng steps in the order presented. NOTE: If this i s the first tim e you are settin g up the wireless conn ection, and you ar e using the includ ed software, make sure that the USB cable is connect ed to the device and the comput er.
Make sure your co mputer is connected to you r network To check a w ired (Etherne t) connection ▲ Many computers have indicat or lights beside the port where the Ethernet cable from the router connect s to your computer. Usually th ere are two indicator lig hts, one that is on and another that blinks.
If you are unable t o get your computer connected to your network, contact the person who set up your netwo rk or the router manufa cturer as there might be a hardware issue with either your router or co mputer. If you are able to a ccess the Internet and a re using a computer running Win dows, you can also access HP Ne twork Assistant at www.
Check to see if you can access the embedd ed Web server (EWS) ▲ After you establish th at the computer and the HP device both have active conne ctions to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS).
Mac OS X 1. Click System Prefe rences in the Dock, and then click Print & Fax . 2. Select the HP device, and the click Print Queue . 3. If Jobs Stopped appears in the w indow that appears, click Start Jobs .
If you still cannot use the HP device over the n etwork or if you have to periodically perform this step in order to use your d evice over th e network, your firewal l might be interfering. If this still does no t work, there might be a problem w ith your network configuratio n or router.
◦ Inspect the ends of th e memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts wi th a lint-free cloth and smal l amounts of isopropyl alcohol. ◦ Assure that the memory card is wo rking properly by testing it with other de vices.
Check the de vice IP address • To check the IP address o f the device from the control pa nel (color display models only), touc h the Setup button, select Networ k , select View Network Settings , and then select either D isplay Wired Summary or Display W ireless Summa ry .
Check the device to ensure the following • Power light is on a nd not blinking. When the de vice is first turned on, it takes approximately 45 secon ds to warm up. • The device is in th e Ready state, an d no other lights on the device control pan el are lit or blinking.
Clear jams Occasionally, media becomes jammed during a job. Try the following remed ies before you attemp t to clear the jam. • Make sure that you a re printing with media that meets specifications . For more information, see Select p rint media . • Make sure that you are printing with med ia that is not wrinkled, f olded, or damaged.
b . Locate any jam med media inside the device, gra sp it with both hand s and then pull it towards you. c . If the jam is n ot there, push the lat ch on the top of t he duplexer and lower its cover. If the jam is insid e, carefully remove it. Close the cover.
To clear a paper jam in the automatic docume nt feeder 1. Lift the cover of th e automatic document feeder. 2. Gently pull the paper o ut of the rollers. CAUTION: If the paper tears when you are removing i t from the rollers, check the rollers and wh eels for torn pieces of paper that might be remaining inside the device.
• Fax Memory Ful l • Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle ca nnot move • Paper Jam • Paper Jam • The prin.
Advanced printhead mainte nance WARNING! Only reinstall t he printhead as part of t he procedure for Prin thead Problem error messages To reinst all the pri nthead 1. Make sure that th e product is turned on. 2. Open the ink ca rtridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the i nk opening poi nting up.
5. Remove the pr inthead by lifting it stra ight up. 6. Clean the printhead. There are three ar eas of the printhead that nee d to be cleaned: the p lastic ramps on both sides of the i nk nozzles, the edge betwee n the nozzles and the electrical contacts, and th e electrical contacts.
To clean the prin thead a . Lightly dampen a clean, lint-free cl oth and wipe the elect rical contact area from the bottom to the top. Do not go past the edge be tween the nozzles and t he electrical cont acts. Clean until no new ink shows on the clot h.
d . Wipe the previou sly cleaned areas dry with a dry lint-free cloth be fore proceeding to the ne xt step. 7. Clean the electri cal contacts inside the p roduct. To clean the e lectrical contacts in th e product a . Lightly dam pen a clean, lint-f ree cloth with bottle d or distilled wate r.
10. Using the col ored shaped icons for he lp, slide the ink cartridge in to the empty slot until it clicks into pl ace and is seated firmly in the slot.
HP recommen ds you have a replacem ent available for when print quality b ecomes no longer acce ptable Use the followi ng to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts an d indicators provide estimates for planning purposes only .
Cartridge Problem Choose your error • The following cart ridge appears to be missin g or damaged • Cartridge(s) in Wrong Slot - The following cartridges are in the wron g slots The following cartr.
The cartridge crad le cannot move Please turn device powe r off. Check devic e for a paper jam or other o bstruction Use the followi ng to correct the error: • Clear jams • Hardware installat ion suggestions Paper Jam There is a paper jam (or misfeed).
Use the followin g to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the followin g to correct the error: To check if the printe r is paused or offlin e (Windows) 1.
To check if the pr inter is p aused or offlin e (Mac OS X) 1. Click System Prefe rences , click Print & Fax , a nd then click sele ct the printer you want to use. 2. Double-click the icon for you r product to open the print queue. 3. If Hold is selected, click Resume .
Ink Service Capacity Warning Your printer has maxi mized the Ink Service C apacity. If you are going to move or transport the prod uct after receiving this message, make sure you keep it upright an d do not tip it on its side to avoid ink leakage. Printing can contin ue, but ink system behavior might change.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshoppin g.com ) for the latest updates. You may also make purchases throug h the Web site.
Supported ink cartridges You can check the following pl aces to find which cartridges are supported by the device: • The ink supplies label (located inside the printer , near the ink car tridges). • The HP SureSuppply Web site ( www.hp.com/buy/supplies ).
B Support and warranty The information in Maintain and troublesh oot suggests solutions to common problems. If your device is not operating correctly and those suggestions di d not solve your problem, try using one of the following support services to obtain assistan ce.
Warranty Warranty 245.
Ink cartridge warranty information The HP cartridge warranty is applicable when the pro duc t is used in its designated HP printing device. This warranty does not cove r HP ink products that h ave been refilled, remanufacture d, refurbished, misused, or tampered with.
Obtain HP telephone supp ort During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provide d online at the following web site: https://launchpad.
5. Obtain the version number of the printer software. (To find the versio n number of the printer driver, open the printer settings or properties dialog box, and click the A bout tab.) 6. If you have a problem printing from a particular application, note the app lication and version number.
Telephone supp ort numbers For the most current list of telephone support numbers, see w ww.hp.com/support . $IULFD(QJOLVK VSHDNLQJ $IULTXH.
Placing a call Call HP support while you are in front of the computer and the HP all-in-one. Be prepare d to provide the following information: • Model number (located on the label on the front of th e device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number.
HP Quick Excha nge Service (Japan) For instructions on how to pack your product for exchange, see Pack the device . HP Korea cus tomer support Obtain HP telephone support 251.
Prepare the device for shipment If after contacting HP Customer Suppo rt or return ing to the point of purchase, you are requested to send the device in for service, make sure you r emove and keep the.
3. Remove the control-pane l faceplate as follows: a . Lift the scanner lid. b . Use either your finger or inser t a thin object in the tab on the upper right corner of the control- panel faceplate to pry the control- panel faceplate off.
4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-in- one. CAUTION: The replacement device might not come with a control-panel faceplate. Store your control-panel faceplate in a safe plac e, and when the replacement device arrives, reattach your control-panel fac eplate.
Pack the device Complete the following steps after y ou have prepar ed the device for shipment. To pack the device 1. If available, pack the device for shipment by usi ng the original packaging materials, or use the packaging materials that came with your replacement device.
C Device specifications For media and media-handli ng specifications, see Understand specifications for supported med ia . This section contains the following topics: • Physical specifications • P.
Feature Capacity Device control panel language support Language availability varies by country/reg ion. Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Gree k, Hungarian, .
Recommended requirements • Microsoft Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 200 MB free hard disk space, Microso ft Internet Explorer 6.0 or later • Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or higher processor, 512MB RAM, 500 MB free hard disk space, Microsoft Internet Explorer 6.
• An Internet connection (required for some features) NOTE: You can open the embedded Web server wit hout being connected to the Internet. However, some features will not be available.
• Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error C orrection Mode. • 33.6 Kbps transmission. • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory.
Acoustic emission specifications (pri nt in Draft mode, noise levels per ISO 7779) Sound pressure (bystander posit ion) LpAd 55 (dBA) Sound power LwAd 6.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to user s in Ko.
FCC statement FCC sta tement The Unit ed States F ederal Communi cations Commis sion (in 4 7 CFR 1 5 . 1 05 ) has spec ified that the follo w ing notice be brough t to the attention of us ers of this pr oduct.
Notice to users in Japan ab out the power cord Toxic and hazardous substance tab le LED indicator statement LED indicator s tatement The displa y LEDs meet the req uirements of EN 6 08 2 5- 1 . Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 63 5 T .
Notice to users of the U.S. tele phone network: FCC requirements Notice to users of th e U.S. telephone net work: FCC requirements This equipmen t complies w ith FCC rules , P ar t 68. On this eq uipment is a label that contains, among other inf ormation , the FCC Regis tration Number and R inger Equi valent Number (REN) for this equipmen t.
Notice to users of the Ca nadian telep hone network Note à l’at tention des utilis ateurs du réseau téléphoniq ue canadien/N otice to users of the C anadi an telephone net work Cet appar eil est conf orme au x spéc ificati ons techniq ues des équipements ter minaux d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is desi gned to be connected to the analog S wit ched T elecommunication Networks (P STN) of the E uropean E conomic Ar ea (EEA ) countries/r egions .
Exposure to radio frequency radi ation Exposure to radio frequency radiation Caution The r adiated output po wer of this de vice is f ar below the FC C radi o fr equency e xposure limits . Nev ertheless, the de vi ce shall be used in such a manner that the potential f or human contact dur ing normal oper ation is minimi z ed.
European Un ion regulato ry notice European Union Regulator y Notice Produc ts bearing the CE marking com ply w ith the follo wing E U Direc tiv es: • Low V oltage Dir ectiv e 2006/9 5/EC • EMC Directi ve 200 4/1 08/E C CE compliance of this pr oduct is valid only if po wer ed with the corr ect CE-mark ed A C adapter pr ov ided b y HP .
All-in-One) . This regulatory number should not be confused with the marketing name (H P Officejet 6500 All-in-One) or product number. Appendix D 270 Regulatory information.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-01-A Supplier’s Address: 60, Alexandra Ter.
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-02-A Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech,.
Environmental product stewardship prog ram Hewlett-Packard is committed to providing qua lity products in an environmentally sound manner. Design for recycling has be en incorporated into this product. T he number of materials has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equ ipment by users in private hou seholds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of w ith your other household wa s te.
qualification status for this produc t, see the Product Da ta Sheet or Specification Sheet. Qualified produicts are also listed at http://www.hp.com/go/energystar .
Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Sou rce Software Center Ltd Permission is hereby granted, free of charge, to any person obtain ing a copy of this software and assoc.
NOT LIMITE D TO, PROCUREMENT OF SUBST IT UTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTER RUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LI ABILITY, WHE THER IN CONT RACT, STRICT .
3. All advertising materials mention ing features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSLToolkit. ( http://www.openssl.org/ )" 4.
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT.
Index Symbols/Numerics (ADF) automatic document feeder clean 160 feeding problems, troubleshoot 160 10 x 15 cm photo paper copy 86 4 x 6 inch photo paper copy 86 A accessibility 13 accessories part nu.
control panel butto ns 15 lights 15 copy cancel 91 collate copies 89 enhance light areas 89 from the device control panel 84 legal to letter 88 margin shift 90 number of copies 85 paper size 86 paper .
(parallel phone systems) 123 answering machine troubleshoot 215 answering machine, set up (parallel phone systems) 121 auto answer 16, 71 backup fax reception 63 block numbers 16 blocking numbers 66 c.
I index sheets print 50 ink low 178 streaks on the back of paper 191 ink cartridge 147 Ink cartridges supported 256 ink cartridges check ink levels 144 expiration dates 101 locati ng 14 low ink 178 or.
(parallel phone systems) 123 shared with fax and voice line (parallel phone systems) 117 shared with fax and voice mail (parallel phone systems) 127 monitor dialing 55, 57 monitoring tools 93 multi-fe.
index sheets 50 last fax details 82 margins incorrect 175, 176 meaningless characters 171 nothing happens 172 photos from DPOF file 49 photos from memory cards 50 print quality report 154 Printer Stat.
serial phone systems countries/regions with 105 setup types 106 Services tab, Toolbox (Windows) 96 settings administrator 93 control panel 21 copy 85 driver 40 fax 59 network 103 scan 47 speed, fax 74.
temperature specifications 260 tests, fax dial tone, failed 208 failed 204 fax line condition 209 fax phone cord type test failed 206 hardware, failed 204 port connection, failed 206 setup 79 telephon.
white bands or stripes, troubleshoot copies 199 scans 202 WIA (Windows Image Application), scan from 46 Windows Add Printer installation 133 borderless printing 37 duplexing 41 HP Photosmart Software .
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P odręcznik użytk o w nik a © 2009 He wlett-P ack ard De velopment C ompany , L .P . www .hp.com/support.
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If you already are a holder of HP (Hewlett-Packard) CB815A#B1H, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) CB815A#B1H.
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