Instruction/ maintenance manual of the product C6300 HP (Hewlett-Packard)
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W indo w s Help HP Phot o sm ar t C6 3 00 All-in - One s e r i e s.
HP Photosmart C6300 All-in-One series.
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Contents 1 HP Photosmart C630 0 All-in-One seri es Help .......... .............................. ........................ ........7 2 HP All-in-One ov erview The HP All-in-One at a glance............ ....................................... ..........
Load paper..................................................................................................................... ..........63 Load full-size paper or small-si ze photo paper............ ..................... ............................
9 Use the scan features Scan an image........ ................... .................... ........................ ................... .................... ..........103 Scan an original to a computer........ ........................................ ....
13 Shop for ink suppl ies .................................................................... .......................................137 14 Troublesh ooting View the Readme file............. ..................... ................... .................
Copy troubleshooting........ ........................ ..................... ................... ....................... ............ . ..199 Nothing happens when I try to copy............................................................................
Regulatory notices................... .................................. ............................. ........................... .....315 Regulatory model identification number...................................... ..................................
1 HP Photosmart C6300 All-in- One series Help For information a bout the HP All-in-One , see: •“ HP All-in-One overvi ew” on page 9 •“ Find more i nformation” on page 17 •“ Finish sett.
Chapter 1 8 HP Photosmart C6300 All-in-One series Help HP Photosmart C630 0 All-in- One series Help.
2 HP All-in-One overview Use the HP Al l-in-One to print document s or photos from you r computer, print pho tos directly from a mem ory card or storage device, scan document s or photos, or make copies. HP papers that a re specifi cally desi gned for the typ e of project you are printing produce the best re sults.
Label Description 8 Photo tray 9 Ink cartridge door 10 Glass 11 Lid backing 12 Rear door 13 Ethernet port 14 Rear USB port 15 Power connection* * Use only with the pow er adapter supplied by HP.
Label Icon Name and Description 3 Menu: Presents a set of options related to the curr ent display. 4 Back: Returns to the previous screen on the display. 5 OK : Selects a menu setting, value, or photo on the display. 6 Directional pad: Allows you to navigate th rough photos and menu options by pressing the up, down, left, or right arrow buttons.
Display ico ns The followi ng icons can appear at th e top right side of t he display to provide important information ab out the HP All -in-One. Icon Purpose Shows that the ink level in all th e ink cartridges is 50% or more. Shows that one or more of the ink cartri dges are low on in k.
• Setup Menu • Help Menu Copy Menu When you select Copy on the Home screen, the Number of copi es screen appears. The following op tions are available w hen you press the Menu bu tton from the Number of copies screen.
Tools Preferences Bluetooth Help Menu The Help Menu prov ides quick access to ke y help topics. It is availa ble if you press Help when the Home screen is showing on th e display. If you select one of the first five topics, the help ap pears on the display.
• To enter numbers, se lect the 123 button on the visual keyboard, and then press OK . • To enter symbols, select the .@ ! button on the visual keybo ard, and then pres s OK . 2. After you highlight t he appropriate letter, number, or symbol, pr ess OK on the control panel to sele ct it.
Chapter 2 16 HP All-in-One overview Overvi ew.
3 Find more information You can access a variety of resources, both printed and onscreen, that pro vide information abo ut setting up and using the HP Al l-in-One.
Chapter 3 18 Find more information Find more information.
4 Finish setting up the HP All-in- One After you have completed t he steps in your Start Here gu ide, refer to this section to hel p you finish setting up the HP All-in-O ne. This section contains importan t setup-related information for your prod uct.
5. When prompted, press the down arrow butt on to highlight Yes for confirmation, and then press OK . The Pre ferences menu reappears. 6. Press the down arrow butt on to highlight Set Country/Region , and then press OK . 7. Press the down arrow butt on to scroll through th e countries/regions.
3. Press the down arrow bu tton to highlight Enable Faster B rowsing , and t hen press OK . 4. Press the down arrow or the up arrow bu tton to highlight On or Off , and then press OK . Set the energy s ave mode When you turn off th e HP All-in-One, it g oes into Energy Save mode by d efault.
NOTE: Restoring the factory defaults will not affect an y changes you made to scan settings and the la nguage and country/region set tings. You can perform this process fr om the control panel only. To restore the factor y defaults 1. Press Setup . 2.
To turn the tips slidesh ow on or off 1. Press Setup . 2. Press the down arrow bu tton to highlight Tools , and then press OK . 3. Press the down arrow bu tton to highlight Tips Slideshow , and the n press OK . 4. Press the down arrow or the up arrow bu tton to highlight On or Off , and then press OK .
clients , have access only to the print features. HP recomme nds upto 5 compute rs for the best performanc e. You must perform o ther func tions from the host computer o r from the control panel on the HP All-in-On e.
Set up the HP All-in-One on a wired (Ethernet) network This section descri bes how to connect the HP Al l-in-One to a router, switch, or hub using an Ethernet cable and how to i nstall the HP Photosmart Softwa re for a network connection. This is known as a wired or Ethernet network.
connector) is wider and t hicker and always has 8 contacts on the end. A p hone connector has between 2 and 6 contacts. ❑ A desktop computer or la ptop with an Ethe rnet connection. NOTE: The HP All-in-One supports bo th 10 Mbps and 100 Mbps Ethe rnet networks.
Set up the HP All-in-One on an integr ated wireless (WLAN 8 02.11) network The HP All-in-One use s an internal networking comp onent that sup ports a wireless network. For optimal performance and security in your wireless network, HP recomme nds you use a wireless route r or access point (802.
❑ Broadband Internet a ccess (optional but recommende d) such as cable or DS L. ❑ If you connect th e HP All-in-One on a wireless net work that has Internet access, H P recommends t hat you use a wireless ro uter (access point or base station) that u ses Dynamic Host Config uration Protocol (DHCP ).
3. Press the down arrow butt on until Network is highlighted, and t hen press OK . 4. Press the down arrow bu tton to highlight Wireless Setup Wizar d , and then press OK . This runs th e Wireless Setup Wizard . The setup wizard searches fo r available networks, and then displays a list of detected network names (SSIDs).
To connect the pr oduct with SecureEasySe tup 1. Activate SecureEasySetup on your wireless router or access point. 2. Press Setup . 3. Press the down arrow butt on until Network is high lighted, and then p ress OK . 4. Press the down arrow butt on to highlight Wireless Setup Wizard , and then press OK .
OR ▲ Use an ad hoc network profi le on your computer to connect to t he product. If your computer is no t currently configu red with an ad hoc network profile, con sult the Hel p file for your computer Ope rating System for the proper me thod to create an ad hoc profile on your comput er.
5. Select the Use Windows to config ure my wireless netw ork settings check box. 6. Click Add , and then do the foll owing: a .I n Network name (SSID) box, type in a un ique network name of your choice. NOTE: The network name is case sensit ive, so it is import ant to remember any uppercase (capital) and lowercase (sm all) letters.
• Network name (SSID) : Mynetwork (example on ly) NOTE: You should create a ne twork name that is unique and easy for you to remember. Just reme mber that the network name is case -sensitive. Therefore, you must remember whi ch letters are upperca se and lowerca se.
d . Press the down a rrow button until Ad Hoc is highligh ted, and then press OK . e . Press the down arro w button until Yes, my networ k uses WEP encry ption is highlighted, and then pre ss OK .
To install the Windo ws HP Photosmart Software 1. Quit all applicatio ns running on your computer, including any virus detect ion software. 2. Insert the Windows CD that ca me with the product in to the CD-ROM drive o n your computer and fol low the onscreen instructio ns.
3. Install the software for a network co nnection, cho ose Ad d a product , and then choose Through th e network . 4. When the instal lation is complete, open Printers and Faxes (or Printers ) in the Control Panel and delete the printers from th e previous USB install ation.
This section contai ns the following topi cs: • Use the Wireless Set up Wizard • View and print network settings • Restore network defaul ts • Turn the wireless radio on a nd off • Print the.
3. Press the down arrow butt on until View N etwork Setting s is highlighted, an d then press OK . 4. Do one of t he following: • To display w ired ne twork setti ngs , press the down arrow button until Display Wired Summar y is highlighted, and th en press OK .
3. Press the down arrow butt on until Wirele ss Radio is highlighte d, and then press OK . 4. Press the down arrow bu tton to highlight On or Off , and then press OK . Print the wireless network test The wireless network t est performs a series of diagnostic tests t o determine whether network setup is successful.
3. Press the down arrow butt on until Advance d Setup is highlighted, a nd then press OK . Press the down arrow butt on until Set Lin k Speed is highlighted, and then press OK . 4. Press the down arrow button to select the link speed that matches your network hardware, a nd then press OK to confirm th e setting.
Related topics •“ View and print ne twork settings” on page 37 •“ Network config uration page definitions” on page 42 Use the Embedded Web Server If your computer is connect ed to an HP All-in-One on a netwo rk, you can access the Embedded Web Server that resides in the HP All-in-One.
Use the Embedded Web Server to modify network setti ngs The Embedded Web Serve r gives you an intuitive interface to your network connection parameters. To access the Em bedded Web Server se tup wizard 1. Print a network co nfiguration pag e to find the IP address for t he product.
General network settings The followin g table describes t he general network setti ngs shown on the network configuratio n page. Paramete r Description Network Status Status of the HP A ll-in-One: • Ready : The HP All-in-One is ready to receive or transmit data.
Wired (802.3) network settings The following table descri bes the 802.3 wired settings shown on the net work configuration page. Parameter Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the HP All-in-One.
Paramete r Description Link Configuration The speed at which data is transmitted over a network. Speeds include 10TX- Full , 10TX-Half , 100TX-Full , and 100TX-Half . When set to None , networking is disabled. Total Packets transmitted The number of packets transmitted by the HP All-in-One without error since it has been turned on.
Parameter Description • Manual : The configuration parameters are set manually, such as a static IP address. • Not Specified : The mode used when the HP All-in-One is initializing. DNS server The IP address of the domain name service (DNS) for the network.
Paramete r Description number. Value is from 1 to 14; countries/regions might limit the range of approved channels. • (number) : Value ra nging from 1 to 14, dependin g on country/region. • None : No channel is in use. • Not Applicable : The WLAN is disabled or this parameter does not apply to this network type.
Parameter Description Access Poi nt HW Address The hardware address of the wire less router or access poin t on the network to which the HP All-in-One is connected: • (MAC address) : The unique MAC ( Media Access Control) hardware address of the access point.
HEX Hexadecimal. The base 16 numbering system , which uses the digits 0-9 plus the letters A-F. host computer The computer at the center of a ne twork. Hostname The TCP/IP name assigned by the installation softwa re to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address.
This section contains the following top ics: • What you need for a Bluetooth conn ection • Connect the HP All-in-One to a computer us ing a Bluetoo th® wireless conn ection • Manage your Blueto.
the HP All-in-One. I t is possible to have both the Microsoft Stack and the Widcomm Stack on your computer , but you use only one of th em to connect the HP All-in -One. • Microsoft s tack : If you have Windows Vista or Wi ndows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth ® Protocol Stack.
To install and print using the Widcomm stack 1. Make sure that you have installed the product softwa re on the computer. NOTE: The purpose of instal ling the software is t o make sure the printe r driver is available for t he Bluetooth ® connection .
The followin g table describes the Bluetooth sett ings shown on the configuration pa ge. Paramete r Description Device Address The hardware address of the Bluetoo th device. Device Name The device name assigned to the product, which can identify it on a Bluetooth device.
Set Bluetooth security for the HP All-in-One You can enable the product security sett ings through the Bluetooth menu on t he HP All- in-One. From the Bluetooth menu, you can: • Ensure passkey auth entication prior to someone printing to the HP All-in-One from a Bluetooth devic e.
Set the HP All-in-One to be in visible to Bluetooth devi ces You can s et the HP All-in -One to be either Visible to all Bluetooth devices (publ ic) or Not visible to any (private). • Visible to all : This is the default accessibility le vel. Any Bluetooth d evice within range can print to the HP All-in-One.
Chapter 4 56 Finish setting up the HP All-in-One Finish setup.
5 How do I? This section contai ns links to commonly performed ta sks, such as printing photos, scanning, and m aking copies. •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from.
Chapter 5 58 How do I? How do I?.
6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-On e, including letter or A4 paper, pho to paper, transparenci es, and envelopes.
3. Close the li d. Choose papers for printing and copying You can use differ ent types an d sizes of paper in the HP All-in-On e. Review the follo wing recommendati ons to get the best prin ting and copying q uality. Whenever you change paper types or si zes, remember to change those settings.
HP Advanced Photo Paper or HP Photo Pape r HP Advanced Photo Paper or HP Photo Pa per is a sturdy, glossy photo paper that features an instant-dr y finish for easy handling without smudging. It resist s water, smears, fingerprints, and hum idity. Your prints have a look and feel comparable to a store- processed photo.
HP Iron-On Tran sfers HP Iron-On Transfe rs (for color fabrics or for light or white f abrics) are the ideal solution for creating custom T-sh irts from your digital phot os.
• Iron-On Transfers. • Greeting card pa per. Load paper This section describes the pro cedure for loading diffe rent types and sizes of paper into the HP All-in-One for your copies or printouts. TIP: To help prevent rips, w rinkles, and curled or bent edges, store all paper fl at in a resealable bag.
3. Insert the st ack of paper into the main in put tray with the short edge forward an d the print side down . Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the pro duct is idle and silent when you load paper into the main inpu t tray.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to it s outermost position. 3. Insert the st ack of photo pa per into the pho to tray with the short edge fo rward and the print side down.
4. Slide the paper-wid th guide inward until it st ops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than th e top of the paper-wid th guide. 5. Lower the photo tra y lid.
2. Slide the paper-width guide to it s outermost position. 3. Insert the stack of card s into the photo t ray with the shor t edge forward and t he print side down. Slide the sta ck forward until it stops. 4. Slide the paper-wid th guide inward against the stack of cards u ntil it stops.
Load envelopes You can load one or more e nvelopes into the main inpu t tray of the HP All-in-One . Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific det ails on how to form at text for printing on envelopes, con sult the help files in your word processi ng software.
5. Slide the paper-wid th guide inward against the stack of envelopes u ntil it stops. Do not overload th e main input tray; make sure the stack of envel opes fits within the main input tray an d is not higher than the top of the paper-widt h guide. 6.
HP Premium Inkj et Transparency Fil m ▲ Insert the film so that the whit e transparency strip (w ith arrows and th e HP logo) is on top and is going in to the input tray first.
Related topics “ Clear paper jams ” on page 158 Avoid paper jams 71 Load originals and load paper.
Chapter 6 72 Load originals and load paper Load originals and load paper.
7 Print from your computer The HP All-in-On e can be used with any soft ware application t hat allows pri nting. You can print a range of proje cts, such as borderl ess images, newsletters, greeting cards, iron-on transfers, and posters.
Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printer to use from all soft ware applications. This means that the HP All-in-One is automat ically selected in the printer l ist when you select Print f rom the File menu in a software appli cation.
the Size list to see if a def ined paper size alread y exists for the type o f paper you are using. Paper type Suggested paper size settin gs Copier, multi-purpose, o r plain papers Letter or A4 Envel.
To view the print resolu tion 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
3. Make sure the product is the select ed printer. 4. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 5.
To preview your print job 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
• Presentation Printing : Print high-qu ality documents, inclu ding letters an d transparenci es. • Two-sided (Dupl ex) Printing : Print two-sid ed pages manually.
3. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click th e printing shortc ut that you want to delete.
4. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Size list, click More , and t hen select the size o f photo paper l oaded in the photo tray.
4. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More .
displays the optimize d dots per inch (dpi) that the H P All-in-One printer wi ll print. Printing in maximum dpi is sup ported on the foll owing paper-types on ly: • HP Premium Plus Pho to Paper •.
7. For binding, do one of the follow ing: • For binding on the top like a notebook or calendar, sel ect the Flip Pages Up check box. This causes the od d and even pages of your d ocument to print o pposite of each other top-to-bott om.
To print a multiple-pag e document as a booklet 1. Load paper into the i nput tray. The paper shoul d be thick enough so that the images do not show t hrough to the other side. 2. On the File menu in your software app lication, click Print . 3. Make sure the product is the select ed printer.
Figure 7-2 Right-edge bindi ng for right-to-left languages Print multip le pages on a s ingle sh eet You can print up t o 16 pages on a single sheet of paper. To print multipl e pages on a single sheet 1. Make sure you have pa per loaded in t he input tray.
Print a multip le-page docu ment in reve rse order Because of the way the pa per feeds through the HP Al l-in-One, the first page that prints is print side up at the botto m of the stack. Usually thi s means you need to put the printed pages in the correct order.
To reverse an ima ge for iron-on transfer s 1. On the File menu in your software ap plication, click Print . 2. Make sure the product is the selected printer.
To print a group of addr esses on labels or en velopes 1. Print a test page on pla in paper first. 2. Place the test page on top of the label sheet or envelope, and hold b oth up to the light. Check the spaci ng for each block of text. Ma ke adjustments as nee ded.
7. In the Poster Printing drop-down list, click ei ther 2x2 (4 sheets) , 3x3 (9 sheets) , 4x4 (16 sheets) , or 5x 5 (25 sheets) . This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or 25 pages. If your originals are of multi ple pages, each of those pages w ill be printed on 4, 9, 16, or 25 pages.
3. Double-click th e product icon . TIP: You can also dou ble-click the printe r icon in the Wind ows taskbar. 4. Select the prin t job you want to cancel. 5. On the Document menu, click Cancel Printing or Can cel , or press the Delete key on your keyboard.
Chapter 7 92 Print from your computer Print.
8 Use the photo features The HP All-in-One is e quipped with memory card slots and a front USB p ort that enable you to print or edit photo s from a memory card or storage device (su ch as a keychain drive, portable hard dri ve, or a digital camera in storage mode) with out uploading your photos to a compute r first.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me mory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micr o (adapter required) 2 MultiMediaCard (MMC), MMC P.
TIP: To achieve th e best print qualit y, HP recommends using H P papers that are specifically de signed for the type of project you are prin ting along with g enuine HP ink. HP papers and H P ink are specifical ly designed to work well together t o provide high-quali ty output.
Create special project s from your photos The HP All-in-O ne enables you to create spec ial projects fro m your photos, includ ing: • Photo albums • Panorama prints • Wallet-si ze photos • Passport-size photos To create spec ial projects 1.
To save photos 1. Insert a memory card into the appropriate slot on the prod uct or connect a storage device to the front USB port. 2. Press the right arrow butto n until Save is highlighted, a nd then press OK . NOTE: If the product is ne twork-connected, a list of available computers appears.
Rotate a photo Depending on how you were holding your d igital camera at the ti me you took a photo, the photo mi ght appear sideways or upside dow n on the display. You might need to ro tate the photo t o make it show properly on the displ ay. NOTE: The HP All-in-O ne automatically adj usts the rotation so photos print pr operly on the page.
An outline appea rs on the photo to show you an approximate view of the area that will print. 4. Press the arrows on the dire ctional pad to pan a round the photo a nd select a specific area to print.
To print a frame around your pho to 1. Press the Menu button on the photo selection screen. 2. In the Edit Photos men u, press the up arrow or down arrow b utton until Frame is highlighted , and then press OK . 3. Press the left arrow or righ t arrow button to scroll through the frames.
To change the colo r effects 1. Press the Menu button on the photo sele ction screen. 2. In the Edit Photos menu, press t he up arrow or do wn arrow button to highlight Color Effect , and then press OK .
Chapter 8 102 Use the photo features Photos.
9 Use the scan features Scanning is the process o f converting text and pict ures into an electronic format for your computer. You can scan almost anythin g (photos, magazine articles and text docume nts) on the HP All-in -One.
NOTE: When scanning, t he HP Photosmart Software enables you to save an i mage in the f ollowing file form ats: BMP, DCX, F PX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original pri nt side down on the right fr ont corner of the glass.
To save a scan to the m emory card or storage de vice 1. Make sure your memory card is insert ed into the appropriat e slot on the product, o r a storage device is conne cted to the front USB port. 2. Load your original print side down on the righ t front corner of the glass.
Stop scanning To stop scanning ▲ Press Cancel on the co ntrol panel. Chapter 9 106 Use the scan features Scan.
10 Use the copy features The HP All-in-O ne enables you to pro duce high-quality colo r and black-and-whit e copies on a variety of paper types, includin g transparenci es.
2. Load your original pri nt side down on the right fr ont corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing setti ngs on the HP All-in-One for making a copy, you can preview an image of the expected outp ut on the display before starti ng the copy.
This section contai ns the following topi cs: • Set the number o f copies • Set the copy paper size • Set the copy paper type • Change copy sp eed or quality • Adjust the lightness an d dark.
To set the paper type for copies 1. Press OK when Copy is highligh ted on the Home Scre en. 2. Press the Menu bu tton to select Copy Settings . 3. Press the down arrow butt on to highlight Paper Typ e , and then press OK . 4. Press the down arrow button unti l the appropriate paper type appe ars, and then press OK .
Change co py speed or quality The HP All-in-On e provides three options th at affect copy spe ed and quality: • Best produces high quality for all p aper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than t he Normal or Fast quality sett ings.
To set default copy settin gs from the co ntrol panel 1. Make any needed chan ges to the Copy se ttings. 2. Press OK when Copy is highligh ted on the Home Scre en. 3. Press the Menu bu tton to select Copy Settings . 4. Press the down arrow butt on to highlight Set as New Defaults , and then press OK .
Press the down arrow butt on or the up arrow button to highlight one of the following, and then press OK . • Actual Size : This feature enable s you to print an exact copy of the original.
Shift the left margin If you are planning to bind your copies along the left edge (for example, in a 3-ring binder), you can shift your copy slightly to t he right, so that the words or i mages on the left side of the page do not extend i nto the bi nding margin .
3. Press the down arrow bu tton to highlight Enhanceme nts , and then press OK . 4. Press the up arrow or down arrow butto n to highlight the ty pe of document you are copying ( Text , Photo , or Mix ed ), and then press OK . NOTE: You can also try turning off E nhancements if you are seeing quality issues when copyi ng.
Chapter 10 116 Use the copy features Copy.
11 Use the reprint features The HP All-in-One enables yo u to make reprin ts of photograp hic originals placed on the glass. This section contai ns the following topi cs: • Make reprints of your pho.
To fix a faded original photo whe n making a reprint 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Photo me nu, press the up arrow or down arrow button to highlight Fi x Faded Origina l , and then press OK . 3. Press the up arrow or down arrow button to high light Yes , and the n press OK .
To crop a p hoto 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Photo menu, pr ess the up arrow or down arrow button to highlight Crop , and then press OK . 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther aw ay from the subject o f the photo.
Apply speci al color effects t o your p hotos You can apply special color e ffects to a photo so that it p rints with a sepia, ha nd-tinted, or black-and- white finish. To change th e color effects 1. Press the Menu button on t he reprint selection screen.
12 Maintain the HP All-in-One The HP All-in -One requi res little main tenance. So metimes you migh t want to clean the glass and lid backing to re move surface dust and ensur e that your copies and sca ns remain clear. You will a lso need to replace i nk cartridges, clean the printhead asse mbly, or align the print er from time to time.
• Turn off the HP All -in-One by pressing the On but ton located on the product . Wait until the On li ght turns off before unp lugging the power co rd or turning off a power strip.
To check the ink leve ls from the control p anel 1. Press Setup . 2. Press the down arrow bu tton to highlight Tools , and then press OK . 3. Press the down arrow bu tton to highlight Display Ink Gauge , and then press OK . The product disp lays a gauge that show s the estimated in k levels of all cartri dges installed.
To replac e the ink ca rtridges 1. Make sure the product is turned on. 2. Open the ink car tridge acc ess door by lifting from the front ri ght of the produc t, until the door locks into place. The print carria ge moves to the center of th e product. NOTE: Wait until the p rint carriage stop s moving before p roceeding.
5. Twist the orange cap t o snap it off. 6. Using the colored shaped icons for help, slide the ink cartridg e into the empty slo t until it clicks into pl ace and is seated firmly in the slo t. CAUTION: Do not lift the latch h andle on the print ca rriage to install the i nk cartridges.
Make sure that you insert th e ink cartridg e into the sl ot that has the same shap ed icon and color as the one yo u are installin g. 7. Repeat steps 3 throug h 6 for each ink cartridge you a re replacing.
If you receive an error message about the ink cartridges, see “ Ink cartridge and printhead messages” on pa ge 257 fo r more inf ormation. This section contai ns the following topi cs: • Clean t.
Related topics “ Align the printe r” on page 128 Align the printe r The product a utomatically alig ns the printhead during the init ial setup. You might wan t to use thi s feature when th e pr in.
To print a prin ter status report 1. Load letter o r A4 unused plain whi te paper into the in put tray. 2. Press Setup . 3. Press the down arrow bu tton to highlight Tools , and then press OK . 4. Press the down arrow bu tton to highlight Printer Status Report , and then press OK .
To evaluate the pr int quality report 1. Check the ink levels shown on th e page. If a cartridge shows very low ink levels and you find the print quality unaccept able, consider repla cing that ink cartridg e. Print quality typically det eriorates as cartridges run ou t of ink.
• If the picture is blurry or streaked , clean the printhead, alig n the printer, and then print this diagnostic page ag ain. Figure 12-6 Sample demons tration picture - blurry Figure 12-7 Sa mple d.
If the division between th e colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print th is diagnostic page again. Figure 12-10 Adja cent color blocks - blurry , fuzzy, or mixed color s NOTE: If cleaning the printh ead does not solve this pri nt quality issue, con tact HP support for se rvice.
Figure 12-15 Co lor bars - color mixin g (yellow bar contai ns magenta streaks) NOTE: If cleaning the printhead does not solve this print qualit y issue, contact HP support for se rvice. If you do not see an y defects on the prin t quality report, then the print ing system is workin g correctly.
To clean the g lass 1. Turn off the pro duct, unplu g the power c ord, and rai se the lid . 2. Clean the gla ss with a soft cloth or spong e slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carb on tetrachloride on the glass, si nce they can d amage it.
Clean th e exteri or Use a soft cloth or slig htly moistened sponge to w ipe dust, smudges, and stain s off the case. The interior of the HP All-in-One do es not require cleaning. Keep fluids away f rom the control panel and the interior of the HP All-in-One.
Chapter 12 136 Maintain the HP All-in-One Maintain the HP All-in-One.
13 Shop for ink supplies For a list of ink cartrid ge numbers, see the printed docume ntation that came with the HP All-in-One . You can also use the software that ca me with t he HP All-in-One to find out the reorde r number for all the ink ca rtridges.
Chapter 13 138 Shop for ink supplies Shop for ink supplies.
14 Troubleshooting This section contai ns the following topi cs: • View the R eadme file • Setup troubleshooti ng • Network tr oubleshooting • Paper jams • Print quality trouble shooting •.
This section contains the following top ics: • The product wil l not turn on • I connected the USB cable, but I am having problems using the produ ct with my computer • After setting up the prod.
• If you are using a power st rip, make sure the power strip is t urned on. Or, try plugging the p roduct directly into a power outlet . • Test the power out let to make sure it is working. Plug in an appliance that you know works, and see if the app liance has power.
If prompted, choose yo ur country/region, an d then click Contact HP for technical support. Cause: You might need assistan ce to enable the product or software to function properly.
Solution 1: Press the O n button to turn on the produ ct Solution: Look at the display o n the product. If the di splay is blank and t he On button is not lit, the product is tu rned off. Ma ke sure th e power cord is firmly connecte d to the product and plu gged into a power out let.
The display show s the wrong languag e Solution: Chang e the language setting. For more information, see: “ Set your lang uage and count ry/region” on page 19 Cause: You might have selected the incorrect language when setting up the product.
• Verify that the USB cable is 3 meters (9. 8 feet) or less in length. • If you have several USB de vices attached to your computer, you might want to unplug the other devices durin g the installati on. 2. Unplug the product power cord, and then plug it in aga in.
To uninstall the so ftware comple tely a . On the Windows taskbar, cli ck Start , Settings , Control Panel , (or just Control Panel ). b . Double-click Ad d/Remove Programs (or click Uninstall a pr ogram ). c . Remove all the items that are re lated to the HP Ph otosmart Software.
e . If there is a check mark next to Load Star tup Items , click the check mark to remove it. f . Click the Services tab, and select the Hide All Microsoft Services box. g . Click Disable all . h . Click Apply , and then click Close . NOTE: If you receive a message stat ing Access is deni ed while making changes, click OK and continue.
5. Install the software. To install the softw are a . Insert software CD into the CD-ROM drive of the computer. The software installa tion will start autom aticall y. NOTE: If the installat ion does not run automatica lly, from the Windo ws Start menu, cli ck Start Search (or Run ).
6. Insert the product C D-ROM into your computer’s CD-RO M drive and then start the Setup program. NOTE: If the Setup program does not appear, l ocate the setup.exe f ile on the CD-ROM driv e and double-click it. NOTE: If you no lon ger have the installation CD, you ca n download the sof tware from www.
• Solution 4: Turn off the product, the comput er, and the router. • Solution 5: Try to a ccess the Embedde d Web Server on the product Solution 1: Check the cable connecti on Solution: Check th e following cables to ens ure they are connected properly.
To establish an active network connec tion 1. Check the cable connections from t he product to your gatew ay, router, or hu b to ensure connections are secure . 2. If the conn ections a re secure, turn off the p ower on the pr oduct, and then turn i t on again.
If this did not so lve the issue, try th e next solution . Solution 2: Check the active networ k connection Solution: Make sure you have an active network connection. To make su re your ne twork conn ection is active 1. If the connections are secure, turn of f the power on the produ ct, and then turn it on again.
If this di d not solv e the issue , try the next solutio n. Solution 5: Disable the Virtual Private Network (VPN) Solution: Try temporarily disa bling the VPN before proceeding with th e installation. NOTE: The product is not accessible during VPN sessions.
If this did not so lve the issue, try th e next solution . Solution 2: Establish a go od signal between the pr oduct and wireless ro uter (infrastructure) or computer (ad hoc) Solution: In ord er to establish a good signal between the prod uct and wireless router (infrastructure) or computer (ad ho c), you might have to experimen t a bit.
Weak signal Solution: In order to e stablish a good si gnal between the product and the wireless router, you migh t have to experiment a bit. Assum ing the equipment is f unctioning properly, try doin.
If this did not so lve the issue, try th e next solution . Solution 3: Enter yo ur network name (SSID) carefully Solution: Run the w ireless setup process again and enter your network name (SSID) carefully. Remem ber that the SSID is case-sensi tive. For more information, see: “ Connect to an i ntegrated wireless WLAN 802.
The Printer not Found screen appears duri ng installation Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Paper jams To help avoid p aper jams, follow these guidelines: • Remove print ed papers from the outpu t tray frequentl y. • Prevent curled or wrinkled photo paper by storing all unused ph oto paper flat in a resealable ba g. • Ensure that paper loa ded in the input tray lays flat and the ed ges are not bent or torn.
3. Replace the rear door . Gently pu sh the door forward un til it snap s into place . 4. Press OK on the cont rol panel to continue the current job. Cause: Paper had jammed in th e product. Informat ion on paper The HP All-in-One is d esigned to work well with most p aper types.
• Printouts have vertical streaks • Printouts are slant ed or skewed • Ink streaks on the back of th e paper • Paper is not picked up from th e input tray • The text edges are jagged • The.
Solution 2: Ch eck the pap er loaded in the input tray Solution: Make sure the paper is load ed correctly and that it is not wrinkled o r too thick. • Load paper with the sid e you want to print on f acing down. For exampl e, if you are loading glossy photo paper , load the paper with the glossy side down.
If this did not so lve the issue, try th e next solution . Solution 5: Check the print settings Solution: Check the pri nt settings. • Check the print setti ngs to see if the color setting s are incorrect. For example, check to see if the do cument is set to print in grayscale.
After cleaning the prin thead, print a print qua lity report. Evalua te the print quali ty report to see i f the print q uality proble m still exists. For more information, see: •“ Clean the printhea d” on page 127 •“ Print and evaluate a p rint quality report” on p age 129 Cause: The print head needed to b e cleaned.
Solution 2: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level warnings and indicato rs provide estimates for plan ning purposes only. When you receive a low-ink warning message, consider ha ving a replacement cartridge available to avoid possib le printing delays.
Cause: The wr ong kind of paper was loade d in the input tray. If this di d not solv e the issue , try the next solutio n. Solution 5: Clea n the printhead Solution: If the previou s solutions did not re solve the issue, try clean ing the printhead. After cleaning the prin thead, print a print qua lity report.
plan to use im mediately. When you have f inished printing, return any unused photo paper to the pla stic bag. This will prevent the photo pape r from curling.
Solution 1: Ma ke sure the paper is loa ded corre ctly Solution: Make sure th at the paper is loaded correctly in t he input tr ay. For more information, see: “ Load paper” on p age 63 Cause: The paper w as not loaded correctly. If this di d not solv e the issue , try the next solutio n.
Solution 5: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level warnings and indicato rs provide estimates for plan ning purposes only. When you receive a low-ink warning message, consider ha ving a replacement cartridge available to avoid possib le printing delays.
If this di d not solv e the issue , try the next solutio n. Solution 2: Chec k the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for th e product. Always make sure the p aper you are printing on is f lat.
For more information, see: “ Check the estima ted ink levels ” on page 122 Cause: The ink cartridges might have in sufficient ink. If this did not so lve the issue, try th e next solution . Solution 5: Contact HP suppor t Solution: Contac t HP support for service.
Solution 2: Use a higher quality image Solution: Use a higher reso lution image. If you are printi ng a photo or graphic, and the resolution is too low, it w ill be blurry or fuzzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when printed.
For more information, see: •“ Recommended pap ers for printing and cop ying” on page 60 •“ Informatio n on paper” on page 159 Cause: The wrong kind of paper w as loaded in the input tra y. Printouts are slanted o r skewed Try the followi ng solutions if your print out does not appea r straight on the p age.
Ink streaks on the back of the paper Try the following sol utions if there is smeared ink on the back of your printo ut. • Solution 1: Print o n a page of plain pape r • Solution 2: W ait while th.
Solution 2: Make sure t he paper is load ed correc tly Solution: Make sure that the paper is loade d correctly in the inpu t tray. For more information, see: “ Load paper” on page 63 Cause: The paper was not loa ded correctly. If this did not so lve the issue, try th e next solution .
3. Dip the lint-free cl oth into the purified or d istilled water, and squeeze any excess water from it. 4. Clean the rubber rol lers to remove any dust or dirt bu ildup. 5. Replace the rear door . Gently pu sh the door forward un til it snap s into place .
If this did not so lve the issue, try th e next solution . Solution 2: Align the printer Solution: Align t he printer. Aligning the p rinter can help en sure excellent prin t quality. For more information, see: “ Align the pri nter” on pa ge 128 Cause: The printer needed to be aligned.
Solution 2: Check the in k levels Solution: Check the estimate d ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide esti mates for planning purposes only. Whe n you receive a low-ink warnin g message, consider having a replacement cart ridge available to avoid po ssible printing delays.
Solution 1: Load the st ack of en velopes corr ectly Solution: Load a stack of enve lopes in the input tray, with the en velope flaps facing up and to the left.
The product is not res ponding Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Solution 4: Check the printer driver st atus Solution: The printer driver status might have changed to either offline or stop printing . To check the prin ter driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the print er driver had change d.
Solution 8: Ma ke sure the print carriage can move fr eely Solution: Unplug the po wer cable if it is n ot already unplu gged. Check to see if the print carriage will move freely from o ne side of the printer to the oth er. Do not try to force it to move if it is hun g up on something.
Solution 10: Rese t the product Solution: Turn off the product, and then unpl ug the power cord. Plug the power cord back in, and then press the O n button to turn on the product. Cause: The product experienced an error. The product prints meaningless characters Try the following so lutions to resolve the issue .
Solution 1: Turn on the produc t Solution: Look at the On light locat ed on the product. If it is not lit, the prod uct is turned off. Make su re the power cord is f irmly connected to th e product and plu gged into a power outlet. Press the On button to turn on the produ ct.
Some documents t ake a long time to print. If nothing has print ed several minutes af ter you sent a print job to th e product, check the pr oduct display to see if there are any messages. Cause: The product was busy wi th another task. If this did not so lve the issue, try th e next solution .
Solution 9: Check the conne ction from the product to your computer Solution: Check the connection from th e product to your computer. Verify that the USB cable is s ecurely pl ugged into the USB port on the back of the pr oduct. Ma ke sure the other end of the U SB cable is plugged into a USB port on yo ur computer.
The margins a re not printing as expected Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
Text or graphics are cut off at the edge of the page Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
If this did not so lve the issue, try th e next solution . Solution 3: Load the st ack of pa pers cor rectly Solution: If t he paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of pa per from the input t ray, and then relo ad the paper.
Solution 2: Load paper in the in put tray Solution: If the product has on ly a few sheets remaining, l oad more paper in the input tray. If there i s plenty of paper in the inpu t tray, remove the paper, t ap the stack of paper against a flat surface, and relo ad the paper into the input tray.
remains solid. Removi ng a memory card while it is bei ng accessed might corrup t information on the card or damage the product and card. For more information, see: “ Insert a memory card” on page 93 Cause: The product was reading the me mory card.
Solution 1: Insert the memory ca rd proper ly Solution: Turn the memory car d so that the label fa ces up and t he contac ts are facing the product, and then push the card forward in to the appropriate slot until the Photo light turns on.
If the file system on the card is corr upt, reformat the memory card in your digital camera. For more i nformation, see the documenta tion that came with your digital camera. CAUTION: Reformatting the memory card will delete any phot os stored on the card.
If this di d not solv e the issue , try the next solutio n. Solution 4: Check the conne ction from the product to your computer Solution: Check the connection from th e product to your computer. Verify that the USB cable is s ecurely pl ugged into the USB port on the back of the pr oduct.
If this did not so lve the issue, try th e next solution . Solution 2: Save the photo s in a supported file format Solution: Make sure the digital ca mera is s aving pho tos in a fi le forma t that the PictBridge transfer fe ature supports (Exif/JPEG, JPEG, and DPOF).
Scan fails Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Scan fails because of insuff icient computer memory Solution: Close a ll programs that are no t in use. This incl udes programs that run in the backgroun d, such as screen savers and virus checkers. If you turn off your virus checker, remember to tu rn it back on after you finish your scan.
Cause: If yo u used the Text image type to scan t ext that you planned to edit, the scanner might no t have recognized color text. The Text image type scans at 300 x 300 dpi, in black a nd white. If you scanned an origina l that has graphics or art work surrounding the text, the scanner might not have recog nized the text.
Solution 3: Select the correct OCR lan guage Solution: Select the correct OCR langua ge in the softw are. NOTE: If you are using HP Photo smart Essential, the Optica l Character Recognition (OCR) software migh t not be installed on your compute r.
Copy troubleshooting Use this section to solve these copy prob lems: • Nothing happen s when I try to copy • Parts of the orig inal do not appear or are cu t off • Fit to Page is not workin g as.
If this did not so lve the issue, try th e next solution . Solution 3: Wait unti l the product completes the curren t operation Solution: Check the On lig ht. If it is blinking, the product is busy. Cause: The product was busy copyi ng or printing. If this did not so lve the issue, try th e next solution .
Cause: The origi nal was placed incorrectly on the glass. Fit to Page is not working as expected Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn of f the product, unpl ug the power cord, and then use a soft cloth to wipe the glass and the back of the docume nt lid.
The printo ut is blank Solution: Load the original pri nt side down on the right f ront corner of the glass as shown below. Cause: The origi nal was placed incorrectly on the glass. A borderless co py has white spa ce around the edges Try the following sol utions to resolve the issue.
For more information, see: •“ Recommended pap ers for printing and cop ying” on page 60 •“ Load paper” on pa ge 63 Cause: You were trying to make a borderless copy without using photo p aper.
Carriage blocke d Solution: Turn off the product and open the ink cartridge access do or to access the print carriage area. Remove any object s that are blocking the pr int carriage (including any packing materials), an d then turn on the prod uct again.
Carriage st all Solution: Turn off the product and open t he ink cartridge access door to access the print carriag e area. Remove any objects tha t are blocking the print carriage (including any packing mat erials), and then turn on the product ag ain.
Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Cause: The revisi on number of the pro duct firmware did n ot match the revisi on number of the soft ware.
Cause: The print carriage was blo cked. Photo tray problem Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
Solution 4: Make sur e the sheets of paper are not stuc k together Solution: Remove the paper from the photo tray and shu ffle the paper so it doe s not stick together. Reload the paper int o the photo tray and try printing again. Cause: Two or more pieces of paper were stuck together.
NOTE: Before starti ng to troub leshoot, ma ke a copy to verify that the hardwa re is functioning corre ctly. If you cannot make a copy, see “ Trou bleshooting” on page 139 fo r more trouble shooting informa tion. Try each of the foll owing so lutions separa tely.
6. Insert the product CD -ROM into your comput er’s CD-ROM drive an d then start the Setup program . NOTE: If the Setup prog ram does not appear, l ocate the setup.exe fil e on the CD-ROM dri ve and double-click it. NOTE: If you no longer have the i nstallation CD, you can dow nload the software from www.
Solution 3: Verify if the Digi tal Imaging Monitor i s running Solution: Verify that t he Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1. Look for th e Digital Imaging Monitor icon in the system tray at the lower right side of the screen, ne ar the time.
Solution 5: Chec k the power supply Solution: Check the pow er supply. To check the power supply 1. Make sure the power cord is f irmly connected to both the product and the power adapter. Plug th e power cord into a powe r outlet, surge prote ctor, or power strip.
Solution 6: Check the USB connecti on between the product and the computer Solution: Check the USB co nnection between the product and the computer.If t he product is conn ected to th e computer th rough a wire d or wireless conn ection ma ke sure that the re spective connections are active and the product is t urned on.
8. Restart the computer. 9. After the com puter restar ts, try to sca n again. Cause: The product was not properly connected to the computer. If this di d not solv e the issue , try the next solutio n.
Solution 8: Di sable the Lexbces servi ce Solution: Check if the Lexbce s service is started, and disable it. If a Lexmark or Del l all-in- one device i s connected with a USB cable to a computer where product is instal led, the HP software mig ht not scan because the Lexbce s service is running.
g . Enter a filena me for the backed up Registry. HP suggests naming the file with the current date; for exam ple: Registry Backup 04_01_07. h . Click Save to save the Registry. 6. Edit the registry. To edit the Registry a . Select the HKEY_LOCAL_MACHINESystemCurrentControlSet Service sSpooler Registry key.
Solution 9: Ru n the Scan Diagnosti c Utility Solution: Down load and run the Scan Di agnostic utilit y to find and correct problems with your product. To download and run the Scan Diagnostic u tility 1. Go to: www.hp.com and click Software and driver d ownloads .
handshake timi ng between HP product chip set and certain types of USB chipsets on the computer. To check the USB ch ipset and controller 1. On the Windows t askbar, click Start , right-click My Computer , and t hen click Properties . 2. Click the Hardware tab, and then click Devi ce Manager .
8. Make sure the power cord i s firmly connected to both th e product and the power adaptor. Plug the power cord into a po wer outlet, surge prot ector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product.
3. Press the down arrow butt on to highlight Tools , and then pres s OK . 4. Press the down arrow butt on to highlight Printer Status Report , and then press OK . The produc t prints a status report. More information about usi ng a USB hub • Verify that the USB hu b is a powered hub and the power ad apter is plugged in.
c . Remove all the items that are re lated to the HP Ph otosmart Software. CAUTION: If the com puter is manufa ctured by HP o r Compaq, do not remove any applicat ions other than those listed below.
h . Click Apply , and then click Close . NOTE: If you receive a message stat ing Access is deni ed while making changes, click OK and continue. The message will not prevent you from making the changes. i . Click Restart to apply the changes to the computer du ring the next restart.
Unable to prin t Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print qu eue 1. Restart your comput er. 2. After the comput er has restarted, chec k the print queu e.
After reconnecting the USB cable, the product should sta rt printing the j obs in queue. NOTE: If you are connecting the pro duct through a USB hub, make sure the hub is turned on. If the hub is on, try conne cting directly to your com puter. 5. If the produ ct does not start printing aut omatically, start anoth er print job.
7. If the wrong drive r is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The prod uct was not to be set as the de fault printer, or th e wrong driver might have been conf igured. If this di d not solv e the issue , try the next solutio n.
If this did not so lve the issue, try th e next solution . Solution 7: Stop and restart the pri nt spooler Solution: Restart the print spooler. To stop and restart the pri nt spooler 1. On the Windows taskbar, click Start , and then click Control Panel .
Product might not be correc tly installed Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
3. If the product is not receiving electrical power, connect it to anoth er power outlet. 4. Turn off the prod uct and reset it by disconnecti ng the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again.
7. If another USB cable is ava ilable, try using that on e instead. 8. Restart the computer. 9. After the com puter restar ts, try to sca n again. Cause: The product was not properly connected to the computer. If this di d not solv e the issue , try the next solutio n.
5. Disconnect the pr oduct from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not conn ect the pro duct to your comp uter until after yo u have reinstalle d the softwar e.
Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconnecting t he power cord. Wait 60 seconds, and then plu g in the power cord. Turn on t he product. Cause: You needed to re set the product. If this di d not solv e the issue , try the next solutio n.
To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step.
Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n.
7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present.
3. Remove all the items th at are related to the HP scanni ng software. A message appears on the computer to restart aft er removing some programs from the Add/Remove Programs li st. 4. Select Click here to restart la ter . 5. Disconnect the product from your computer and th en restart your comput er.
3. Remove all the items th at are related to the H P scanning software. A message appears on the comp uter to restart after rem oving some programs from the Add/Remove Programs list. 4. Select Click here to restart later . 5. Disconnect the pr oduct from your computer and then restart your computer.
• Solution 5: Uninst all and reinstall the HP Pho tosmart Software • Solution 6: Contac t HP support for service Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconnecting t he power cord. Wait 60 seconds, and then plu g in the power cord.
To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step.
Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n.
7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present.
Solution 1: Insta ll the HP Photos mart Softwa re Solution: Install the HP Photosmart Soft ware that came with the product. If it is installed, restart your compute r. To install the HP Photosmart Software 1. Insert the product CD -ROM into your comput er’s CD-ROM drive an d then start the Setup program .
connection, make su re that the respe ctive connections are a ctive and the product is turned on. For more information on setting up the product and conn ecting it to your computer, see the Start Here guid e that came with t he product. Cause: The product was not properly connected to the compute r.
Cause: Some of the files on the i nserted memory ca rd or attached storage device were damaged. Photos not f ound Try the following sol utions to resolve the issue.
Supported file ty pes for the product The product softw are only recognizes JPG and TIF i mages. File corrupted Try the following so lutions to resolve the issue .
Memory card error Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
If this did not so lve the issue, try th e next solution . Solution 2: Empty the Recycle Bi n on your desktop Solution: Empty the Recycle Bin on your desktop . You might also need to remove files from the ha rd disk; for example, delete temporary fil es.
Solution 3: Pu sh the memo ry card all t he way forwa rd Solution: Remove the memory card and reinsert it in the memory card slot until i t stops. Cause: You had not full y inserted th e memory card . Use only one card at a time Solution: You can insert only one memory card at a t ime.
If the memory card is no t inserted properly, the product w ill not respond and the attention ligh t will blink rapi dly. After the memory card has been inserted properly , the Photo light will blink green for a few seconds, and then remain lit. Cause: You had not fully inserted the memory card.
Out of paper Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
For more information, see: •“ Set the paper type f or printing” on page 75 •“ Change the print speed or qualit y” on page 76 •“ Print using Maximu m dpi” on page 82 Cause: The paper type or print qualit y settings were set incorrect ly.
6. Plug the power cord back in, and tu rn on the product. 7. Try to print again. Cause: The rolle rs were dirty and needed t o be cleaned. If this di d not solv e the issue , try the next solutio n.
3. Replace the rea r door. Gently push the door forward until it snaps into place. 4. Press OK on the control panel to continue the current job . Cause: Paper had jammed in the product. Paper mismatch Solution: Chang e the print sett ing or load the appropriat e paper in the inpu t tray.
Cause: The pr int setting chosen f or the print job d id not match th e paper load ed in the product. Power and co nnection messages The following is a list of power- and connection -related error mes.
to the product and pl ugged into a power outlet. Press the On button to turn on th e product. Cause: The product was turned off. If this did not so lve the issue, try th e next solution . Solution 2: Connect the prod uct to the computer Solution: If the pro duct is not properly connect ed to the computer, communication errors can occur.
Solution 1: Turn on the produc t Solution: Look at the display o n the product. If the di splay is blank and t he On button is not lit, the product is tu rned off. Ma ke sure th e power cord is firmly connecte d to the product and plu gged into a power out let.
• Ink service capacity warning • Ink system failure • Check ink cartridges • Install printh ead and then cartri dges • Non-HP cartridg e • Original HP in k depleted • Previously used gen.
Solution 2: Contact HP s upport Solution: You can continue to print from your product, but for optimum p rint quality you should ali gn the printhead. If the alignment sti ll will not work and print quality is unacceptable, contact HP su pport for service .
Solution 2: Contact HP suppor t Solution: You can contin ue to print from your product, bu t for optimum print qu ality you should align the printhead. If th e alignment still w ill not work and print quality is unacceptable, contact HP suppo rt for service.
Solution 2: Remove objects bloc king the path Solution: Remove any objects, such a s paper, that are blocking the print carriage path. Then rese t the product. To clear the prin t carriage 1. Leave the product on an d then disconnect the power cord an d the USB cable from the back of the pro duct.
4. Close the ink cartrid ge access door. 5. Check for a paper jam in the back o f the product. 6. Reconnect only t he power cord. If the product does not a utomatically turn on, press the On button. NOTE: The product might go through a warm -up period of up to two minutes.
If this di d not solv e the issue , try the next solutio n. Solution 3: Ensure that the produc t is connecte d to a suitab le power s ource Solution: Verify that the product is properly connected to a suitable pow er source. To verify th e product is connec ted to a suitab le power s ource 1.
Cartridges in wr ong slot Solution: Remove and rei nsert the indicated ink cartridg es into the correct slots by matching color of cartrid ges to color and icon for each slot . Printing cannot occur w ithout one of ea ch type of ink cartridge inserted into th e correct slot.
If you are using ink cartri dges that are not compatibl e with the product, repl ace the indicated ink cartridge s with ink cartridges th at are compatible. CAUTION: HP recommends that you do not remove a n ink cartridge until a replacement is ready to instal l.
Ink level warnings and indicators provide est imates for planning purposes only. When you receive an ink alert message, consider ha ving replacement ink cartridg es available to avoid possible pri nting del ays.
3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of th e icon and color of the in k cartridge with the slot that has the same shaped icon and color. 4. Run your finger alon g the top of the ink cartrid ges to locate any cartridge s that are not snapp ed completely dow n.
11. Reinstall t he ink cartridge. It should now snap down in to place. 12. Close the ink cartri dge access door, and check if the error message has gone away. 13. If you still rece ive the error message, tu rn the product off, an d then on again. Cause: The indicated ink cartridges were not inst alled correctly.
To clean the electrical con tacts 1. Make sure th e product is turned on . 2. Open the ink cartrid ge access door by lifting f rom the front right o f the product, until the door locks into place. The print carria ge moves to the center of the product.
5. Wipe the contac ts with a dry swab or lint-free cloth . CAUTION: Be careful not to move any ink or other debris onto th e clear plastic ink window ne xt to the contacts.
Cause: The print carriage latch was not closed prop erly. If this di d not solv e the issue , try the next solutio n. Solution 4: Replac e the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your in k cartridge is still under warranty and the end of warranty dat e has not been rea ched.
If prompted, choose yo ur country/region, an d then click Contact HP for information on callin g for te chnical support. Cause: The printhead or the ink de livery system failed and th e product can no longer print. Check ink cart ridges Try the following so lutions to resolve the issue .
The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage stops moving before proc eeding. 3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of th e icon and color of the in k cartridge with the slot that has the same shaped icon and color.
10. Gently bend the tab away from the ink cartridge . CAUTION: Be careful not to bend th e tab out more than abou t 1.27 cm (0.5 inches). 11. Reinstall t he ink cartridge. It should now snap down in to place. 12. Close the ink cartri dge access door, and check if the error message has gone away.
Install prin thead and then cartridges Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
4. Lift the latch ha ndle on th e print carri age until it stops. 5. Remove the printhead by liftin g it straight up. 6. Make sure the latch handle is rai sed, and then reinse rt the printhead. 7. Carefully l ower the latch h andle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges.
8. Using the col ored shaped icons for help , slide the ink cartridge into the empty slot until it clicks i nto place and is seated f irmly in the slot. 9. Close the ink cartridg e door. Cause: The print head or ink cartridges were not installed or in correctly installed.
NOTE: HP cannot guaran tee the qualit y or reliabilit y of non-HP suppl ies. Printer service or repairs required as a resul t of using a non-HP sup ply will not be co vered under warranty. If you believe you purchased genuine H P ink cartridges, go to: www.
NOTE: HP recommends th at you do not leave the ink cartri dge outside of the printer for an extended period of time. If a used cartridg e is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox. Cause: The genui ne HP ink cartridge was previously used in some other produ ct.
3. Remove all of the in k cartridges and place them on a piece of paper with the ink opening poi nting up. 4. Lift the latch ha ndle on th e print carri age until it stops.
6. Clean the printhea d. There are three are as of the printhead t hat need to be cleaned : the plastic ramps on both sides of the in k nozzles, the edge betw een the nozzles and t he electrical contacts, and the ele ctrical contacts.
b . Use a fresh, lightly dampened, lint-free cloth to wi pe any accumulated ink and debris from the edg e between the nozzles and th e contacts. c . Use a fresh, lightl y dampened, lin t-free cloth t o wipe the pla stic ramps on both sides of the n ozzles.
c . Wipe the area dry with a dry li nt-free cloth before proce eding to the next step . 8. Make sure the latc h handle is raised, and then reinsert the printhead. 9. Carefully lower the la tch handle. NOTE: Make sure you lower the latch ha ndle before reinserting the ink cartridges.
Solution 2: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, an d then click Contact HP for information on callin g for te chnical support. Cause: There was a problem with the pri nthead or ink cartridge s.
3. Remove all of the ink cartridges and place them on a piece of paper w ith the ink opening poi nting up. 4. Lift the latch h andle on the print carriage until it st ops.
6. Clean the printhead. There are three ar eas of the printhead that need to be cleaned: t he plastic ramps on both sides of the i nk nozzles, the edge betw een the nozzles and the electrical contacts, and the electrical contacts.
b . Use a fresh, lightly dampened, l int-free cloth to wipe any accumulat ed ink and debris from the edg e between the nozzles and the contacts. c . Use a fresh, light ly dampened, lint -free cloth to wipe the plastic ramps on bot h sides of the nozzles.
c . Wipe the area dr y with a dry lint-fre e cloth before proc eeding to the n ext step. 8. Make sure the latch handle is rai sed, and then reinse rt the printhead. 9. Carefully l ower the latch h andle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges.
Solution 2: Contact HP s upport Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Cause: There was a problem with the pri nthead.
3. Open the ink cartridge access doo r by lifting from the front rig ht of the product, until the door locks into place. The print carri age moves to the center of the product. NOTE: Wait until the print carriage st ops moving be fore proceeding. 4. Locate the sensor i nside the product.
If the probl em is not resolved, printing can contin ue, but the ink system behavior m ight change. CAUTION: The cleaning procedure should take only a few minutes.
b . Place the ink cartridg e on a sheet of paper wi th the ink opening pointing up. c . Repeat steps a and b for each i nk cartridge. 5. For each ink cartrid ge, wipe the sensor win dow with a dry swab or lint-free clot h.
Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Cause: The sensor w as defective. Ink cartridge is mi ssing, incorre ctly installed, or not intended for your pro duct Try the following sol utions to resolve the issue.
The print carri age moves to the center of the product. NOTE: Wait until the print carriage st ops moving be fore proceeding. 3. Make sure the ink cartridges ar e installed in t he correct slots. Match the shape of the i con and color of the ink cartridge w ith the slot that has the same shap ed icon an d color.
10. Gently bend t he tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than abou t 1.27 cm (0.5 inches). 11. Reinstall t he ink cartridge. It should now sna p down into place. 12. Close the ink cartri dge access door, and check if the error m essage has gone away.
If you stil l receive this me ssage af ter cleaning the ink cartridge contacts, you might have a damaged ink cartridge. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access doo r by lifting from the front rig ht of the product, until the door locks into place.
4. Hold the ink cartridg e by its sides with the bot tom pointing up and locate t he electrical contacts on the ink cartridge. The electrical cont acts are four small re ctangles o f copper or gold-colored meta l on the bottom of t he ink cartridge. 1 Ink window 2 Electrical contacts 5.
9. Close the ink cartri dge door, and check if the error me ssage has gone away. 10. If you still rece ive the error message, tu rn the product off, an d then on again. Check to see if your ink cartridge is still under warranty and th e end of warranty date has not been reached.
To clean the sensor i n the product 1. Gather swabs or a lint-f ree cloth to use for the clea ning procedure. 2. Make sure th e product is turned on . 3. Open the ink cartrid ge access door by lifting f rom the front right o f the product, until the door locks into place.
If the prob lem is not resolved, p rinting can continue, b ut the ink system behavi or might change. CAUTION: The cleaning procedure should take only a few minutes.
b . Place the ink cartridge on a sheet of paper with the i nk opening pointing up . c . Repeat steps a and b for each in k cartridge. 5. For each ink cartridge, w ipe the sensor window with a dry swab or lint-free cl oth.
Go to: www.hp.com/support . If prompted, choose yo ur country/region, an d then click Contact HP for information on callin g for te chnical support. Cause: The sensor was defect ive.
15 HP warranty and support Hewlett-Packard provides Internet and phone su pport for the HP All-in-One. This section contains the following topics: • Warranty • Ink cartridge warranty information .
Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at ww w.
d . Be prepared to describe your problem in detail. e . Have your serial number ready. You can view the serial number by looking at the sticker on the rear sid e of the HP All-in- One. The serial number is the 10-character code in the upper left corner of the sticker.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, se e “ Pack the HP All-in-One” on page 308 . HP Korea customer support Chapter 15 306 HP warranty and s.
Prepare the HP All-in-One for shipment If, after contacting HP support or returnin g to the point of purcha se, you are requested to send the HP All-in-One in for service, make sure you remove and kee.
4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in- One. CAUTION: The replaceme nt HP All-in-One migh t not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control pane l faceplate.
16 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed do cumentation that came with the HP All-in-One.
NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Print speeds vary according to the complexity of the docu ment • Panorama-size printing • Metho.
• Energy Star® notice • Attention California users • Battery disposal in the Netherlands • Battery disposal in Taiwan • EU battery directive • Disposal of waste equipment by users in private households in the Europea n Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 :2002.
Attention Californ ia users The battery supplied with this product may contai n perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazard ouswaste/perchlorate Battery dispos al in the Netherlands Dit HP Produc t bev at een lithium-manganese-diox ide batterij.
EU battery directive European Union Batter y Directive This produc t contains a battery that is used to maintain data integr ity of real time clock or pr oduct settings and is designed to las t the life of the product . Any attempt to s ervice or replace this battery should be perfor med by a qualified se rvice technic ian.
Disposal of waste equ ipment by users in private households in the Europ ean Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicat es that this product must not be dispos ed of with your other hous ehold wa ste.
Regulatory notices The HP All-in-One meets product requirements fr om regulatory agencies in your country/reg ion. This section contains the following topics: • Regulatory model identification numbe.
FCC statement FCC sta tement The Unit ed States F ederal Comm unications C ommissio n (in 4 7 CFR 1 5 . 1 05) ha s spec ified that the follo wing notice be br ought to the attentio n of users o f this produc t.
Notice to users in Ja pan about the power cord Noise emis sion statem ent for German y Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetri eb nach DIN 4 5 6 3 5 T .
HP Photosmart C6300 All-i n-One series declaration of c onformity Regulatory wireless statements This section contains the following regulatory information pertaining to w ireless products: • Exposu.
Exposure to radio frequency radiatio n Exposure to radio frequency radiation Caution The r adiated output po w er of this dev ice is far belo w the FCC r adio fr equency e xposur e limits. Ne vertheles s, the dev ice shall be used in such a manner that the potential f or human contac t during nor mal operation is minimi zed .
European U nion regu latory noti ce European Union Regulator y Noti ce Produc ts bearing the CE mar king comply w ith the fo llow ing E U Direc tiv es: • Lo w V oltage Directi ve 2006/9 5/EC • EMC Direc tiv e 2004/1 08/E C CE compliance of this pr oduct is valid onl y if pow er ed with the cor r ect CE-mar ked A C adapter pr ov ided by HP .
Notice to us ers in Taiwan Regulatory wireless statements 321 Technical information.
Chapter 16 322 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper copy 109 specifications 309 13 x 18 cm photo paper load 63 2 pages on 1, print 86 4 pages on 1, print 86 4 x 6 inch (10 x 15 cm) borderless photos print 80 4 x 6 inch photo paper copy 109 5 x 7 inch photo paper, load 63 802.
crop borderless copy is wrong 202 fails 247 crop an original 113 crop photos 98, 118 customer support warranty 303, 305 D damaged, ink cartridge 266 darken copies 111 declaration of conformity European Economic Area 317 default gateway 45 default gateway (802.
J jams, paper 70 L labels load 69 specifications 309 landscape orientation 76 language, set 19 legal paper copy 109 load 63 specifications 309 letter paper copy 109 load 63 specifications 309 lid back.
edit scanned 105 flip horizontal 97 ink sprays 189 missing 245 print borderless 80 print on photo paper 81 remove red-eye 97 rotate 98, 118 zoom 98, 118 poor fax printout quality 163 poor printout qua.
save to memory card 104 scan specifications 310 stop 106 text appears as dotted lines 196 text format incorrect 197 text incorrect 197 to memory card 104 troubleshooting 194 scan glass clean 133 scan .
328 Index.
An important point after buying a device HP (Hewlett-Packard) C6300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) C6300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) C6300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) C6300 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) C6300 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) C6300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) C6300.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) C6300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) C6300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
