Instruction/ maintenance manual of the product C5500 HP (Hewlett-Packard)
Go to page of 292
W indo w s Help HP Phot o sm ar t C5 5 00 A ll-in - One s e r i e s.
HP Photosmart C5500 All-in-One series.
.
Contents 1 HP Photosmart C550 0 All-in-One seri es Help .......... .............................. ........................ ........7 2 HP All-in-One ov erview The HP All-in-One at a glance............ ....................................... ..........
Load paper..................................................................................................................... ..........37 Load full-size paper or small-si ze photo paper............ ..................... ............................
Edit photos using the control panel..................................................... ........................... ..........75 Remove red-eye............................. .................................................... ........................
12 Maintain the HP All-in-One Work with print cartridges............... ........................................................................... ........... ....97 Handle the print cartridges ........................................................
Memory card trouble shooting.............................. ...................................................................162 The Attention light blinks wh en I insert my memory card or storage device.....................163 The product does not read the mem ory card .
Environmental product stewar dship program.........................................................................278 Paper use............................................................. ............................................................278 Plastics.
1 HP Photosmart C5500 All-in- One series Help For information a bout the HP All-in-One , see: •“ HP All-in-One overvi ew” on page 9 •“ Find more i nformation” on page 17 •“ Finish sett.
Chapter 1 8 HP Photosmart C5500 All-in-One series Help HP Photosmart C550 0 All-in- One series Help.
2 HP All-in-One overview Use the HP Al l-in-One to print document s or photos from you r computer, print pho tos directly from a m emory card or storage device, scan document s or photos, ma ke copies, or print directly on the su rface of specially coated CDs and DVDs.
Label Description 6 Paper tray extender (also referred to as the tray extender) 7 CD/DVD holder storage 8 CD/DVD holder 9 Main input tray (also referred to as the in put tray) 10 Photo tray 11 CD/DVD .
Label Icon Name and Description 1 Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for be tter viewing. 2 Home: Returns to the Home screen (the default scree n when you turn on the product).
Display ico ns The followi ng icons can appear at th e top right side of t he display to provide important information ab out the HP All -in-One. Icon Purpose Shows that the ink level in all the print cart ridges is 50% or more. Shows that one or more o f the print cartridges are low on ink.
Lighter/Darker Previ ew Crop Paper Siz e Paper Type Margin Shift Enhancement s Set as New Def aults Photo Menu The followin g options are available when you se lect Photo from the Home screen or insert a memory card.
Insert Print Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Troub leshooting Use Memory Card Get Support .
For more information on using the HP Photosmart Sof tware: • Check the Contents panel on the left. Look for the HP Photosmart Software Hel p contents book at the top. • If you do not see the HP Photosmart Software Help contents book at th e top of the Contents panel, access the softwa re help through the HP Solut ion Center.
Chapter 2 16 HP All-in-One overview Overvi ew.
3 Find more information You can access a variety of resources, both printed and onscreen, that pro vide information abo ut setting up and using the HP Al l-in-One. Start Here guide The Start Here guide provides instr uct ions for setting up the HP All-in-One and installing software.
Chapter 3 18 Find more information Find more information.
4 Finish setting up the HP All-in- One After you have completed t he steps in your Start Here gu ide, refer to this section to hel p you finish setting up the HP All-in-O ne. This section contains importan t setup-related information for your prod uct.
5. When prompted, press the down arrow butt on to highlight Yes for confirmation, and then press OK . The Pre ferences menu reappears. 6. Press the down arrow butt on to highlight Set Country/Region , and then press OK . 7. Press the down arrow butt on to scroll through th e countries/regions.
3. Press the down arrow bu tton to highlight Enable Faster B rowsing , and t hen press OK . 4. Press the down arrow or the up arrow bu tton to highlight On or Off , and then press OK . Set the energy s ave mode When you turn off th e HP All-in-One, it g oes into Energy Save mode by d efault.
You can perform this process fr om the control panel only. To restore the factor y defaults 1. Press Setup . 2. Press the down arrow butt on to highlight Tools , and then p ress OK . 3. Press the down arrow button to high light Restore Factory Defa ults , and then press OK .
2. Press the down arrow bu tton to highlight Tools , and then press OK . 3. Press the down arrow bu tton to highlight Tips Slideshow , and the n press OK . 4. Press the down arrow or the up arrow bu tton to highlight On or Off , and then press OK . Connect to a computer The HP All-in-One comes equipped with a rear USB 2.
Some Bluetooth p roducts exchange device addresses w hen they communicat e with each other, so you might al so need to find out the device address of the HP All-in-One in order to establish a co nnection . To find out the device ad dress of the product 1.
To install and print usin g the Microsoft stack 1. Make sure that you have i nstalled the product software on the computer. NOTE: The purpose of inst alling the software is to make sure the printer drive r is available for th e Bluetooth ® conne ction.
This section contains the following top ics: • View and print Bluetooth se ttings • Change the de vice name • Set Bluetooth security for the HP All-in-One • Reset Bluetooth set tings on the HP.
To change the devi ce name of the product 1. Press Setup . 2. Press the down arrow butt on until Bluetooth is hig hlighted, and then press OK . 3. Press the down arrow butt on until Device Name is highlighted, and then press OK . NOTE: The product ships w ith the predefined name of Photosmart C5500 .
To set the produ ct to require passkey a uthentication 1. Press Setup . 2. Press the down arrow butt on until Blueto oth is highlighted, a nd then press OK . 3. Press the down arrow butt on until Passkey is highlighted, and then press OK . 4. Use the visual keyboard to enter a new passkey.
NOTE: Only select Reset Bluetooth if you want all of the H P All-in-One Bluetoot h settings returned to fact ory defaults. To reset the Bl uetooth settings 1. Press Setup . 2. Press the down arrow butt on until Bluetooth is highli ghted, then press OK .
Chapter 4 30 Finish setting up the HP All-in-One Finish setup.
5 How do I? This section contai ns links to commonly performed ta sks, such as printing photos, scanning, and m aking copies. •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from.
Chapter 5 32 How do I? How do I?.
6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-On e, including letter or A4 paper, photo paper, tra nsparencies, an d envelo pes. In addi tion, the HP All-in-One enables you t o load and print directly on the surface of specially co ated CDs and DVDs.
3. Close the li d. Choose papers for printing and copying You can use differ ent types an d sizes of paper in the HP All-in-On e. Review the follo wing recommendati ons to get the best prin ting and copying q uality. Whenever you change paper types or si zes, remember to change those settings.
fingerprints, and hum idity. Your prints have a look and feel comparable to a store- processed photo. It is available in several sizes, including A4, 8.
HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white an d silver matte finishes. Personali ze CDs and DVDs with ti tles, graphics, or phot os by printing direct ly on the discs.
Additional papers to av oid when copying • Envelopes. • Transparency fil m other than HP Premium Inkjet Transpa rency Film. • Iron-On Transfers. • Greeting card pa per. Load paper This section describes the pro cedure for loading diffe rent types and sizes of paper into the HP All-in-One for your copies or printouts.
2. Slide the paper-wid th guide to its outermost position. 3. Insert the st ack of paper into the main in put tray with the short edge forward an d the print side down . Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the pro duct is idle and silent when you load paper into the main inp ut tray.
5. Lower the output tr ay. Pull the tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender to open the exte nder the rest of the w ay. NOTE: When you use leg al-size paper, leave the tray exten der closed.
3. Insert the stack of photo pape r into the phot o tray with th e short edge fo rward and the print side dow n. Slide the stack of pho to paper forward un til it stops. If the phot o paper you are using has pe rforated tabs, load th e photo paper so t hat the tabs are closest to you.
To load postcard s, Hagaki, or index c ards in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to it s outermost position. 3. Insert the stack of card s into the photo t ray with the shor t edge forward and t he print side down.
5. Lower the photo tra y lid. Load envelopes You can load one or more e nvelopes into the main inpu t tray of the HP All-in-One . Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific det ails on how to form at text for printing on envelopes, con sult the help files in your word processi ng software.
3. Slide the paper-width guide to it s outermost position. 4. Insert one or more envelopes into the far-right side of th e main input tr ay, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper ja ms, tuck the flap insi de each envelope.
6. Lower the output tray. Related topics “ Print a group of addresses on labels or envelopes” on page 67 Load other type s of paper The followin g types of paper are designe d for special projects. C reate your projec t in the HP Photosmart Softw are or another application, set the paper type and size, and then print.
•“ Reverse an image for i ron-on transfers” on page 66 •“ Print a group of addresses o n labels or envelopes” on pa ge 67 Load a CD/DVD In addition to printing on paper, the HP All-in-One enables you t o print directly on the surface of specially coated CDs and DVDs for print jobs st arted from a connected computer.
4. Lower the CD/DVD tray . The CD/DVD tray is located just below th e control panel. Whe n in its lowered posit ion, the CD/DVD tra y sits on top of the output tray. 5. Push the CD/DV D holder into the product unti l the green lines on the CD/DVD holder line up w ith the green lines on the C D/DVD tray, and then pre ss OK .
To load a small-si ze (80 mm) CD/DVD on the CD/D VD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove t he CD/DVD holde r from the storage area be low the main paper tray. 3. Securely snap the in kjet printable media ont o the CD/DVD holder with the p rintable side up.
5. Lower the CD/DVD tray . The CD/DVD tray is located just below th e control panel. Whe n in its lowered posit ion, the CD/DVD tra y sits on top of the output tray. 6. Push the CD/DV D holder into the product unti l the green lines on the CD/DVD holder line up to the green line s on the CD/DVD tra y.
Avoid paper jams To help avoid paper jams, follow th ese guidelines. • Remove printed pape rs from the output t ray frequently. • Prevent curled or wrinkl ed photo paper by storing all unused photo paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Chapter 6 50 Load originals and load paper Load originals and load paper.
7 Print from your computer The HP All-in-On e can be used with any soft ware application t hat allows pri nting. You can print a range of proje cts, such as borderl ess images, newsletters, greeting cards, iron-on transfers, and posters.
Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printer to use from all soft ware applications. This means that the HP All-in-One is automat ically selected in the printer l ist when you select Print f rom the File menu in a software appli cation.
the Size list to see if a def ined paper size alread y exists for the type o f paper you are using. Paper type Suggested paper size settin gs Copier, multi-purpose, o r plain papers Letter or A4 Envel.
To view the print resolu tion 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
3. Make sure the product is the select ed printer. 4. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 5.
To preview your print job 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
• Presentation Printing : Print high-qu ality documents, inclu ding letters an d transparenci es. • Two-sided (Dupl ex) Printing : Print two-sid ed pages manually.
3. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click th e printing shortc ut that you want to delete.
3. Make sure the product is the select ed printer. 4. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 5.
4. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More .
Printing in maximum dp i takes longer than printi ng with other setti ngs and requires a large amount of di sk space. To print in Ma ximum dpi mode 1. Make sure you have pa per loaded in the inp ut tray. 2. On the File menu in your software app lication, click Print .
Related topics “ Load a CD/DVD ” on page 45 Print on both side s of the page You can print two-sided pages with the HP All- in-One manually. When printing two-sided pages, make sure to use pa per that is thick enough so that im ages do not show through to the othe r side.
• For bind ing on the si de like a bo ok or magazi ne, click to c lear the Flip Pages Up check box. This causes the odd and even page s of your document to print opposi te of each other left-to-right . This ensures that the top of the page is always at the to p of the sheet when you turn th e pages in your bound docume nt.
6. In the Pa per saving option s area, select Manual from the Two-sided pri nting drop- down list. 7. Select the binding e dge from the Booklet layo ut is list, as appropriate for your langua ge. • If your language read s left-to-right, cl ick Left edge binding .
Print multiple pag es on a si ngle she et You can print up to 16 pages on a single sheet of paper. To print multiple pages on a sin gle sheet 1. Make sure you have pa per loaded in the inp ut tray. 2. On the File menu in your software app lication, click Print .
A better way is to print the docum ent in reverse order so that the pag es are stacked correctly. TIP: Set this option as a default sett ing so you do not have to remember to set it every time you p rint a multiple -page docume nt. To print a multiple -page do cument i n revers e order 1.
3. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 4. Click the Features tab. 5. In the Paper Typ e drop-down list, click Mo re , and then select HP Iro n-on Tra nsfer from the list.
To print a group of addr esses o n label s or env elope s 1. Print a test pa ge on plai n paper first. 2. Place the test pag e on top of the label sheet or envelope, an d hold both up to the light. Check the spa cing for each block of text . Make adjustments as needed.
7. In the Poster Printing drop-down list, click either 2x2 (4 shee ts) , 3x3 (9 sheets) , 4x4 (16 sheets) , or 5x 5 (25 sheets) . This selection tel ls the product to enlarge your do cument so that it fit s on 4, 9, 16, or 25 pages. If your originals are of m ultiple pages, each of thos e pages will be printed on 4, 9, 16 , or 25 pages.
3. Double-click the prod uct icon. TIP: You can also double-click the p rinter icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Prin ting or Canc el , or press the Dele te key on your keyboard.
8 Use the photo features The HP All-in-One is e quipped with memory card slots and a front USB p ort that enable you to print or edit photo s from a memory card or storage device (su ch as a keychain drive, portable hard dri ve, or a digital camera in storage mode) with out uploading your photos to a compute r first.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me mory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micr o (adapter required) 2 MultiMediaCard (MMC), MMC P.
TIP: To achieve th e best print qualit y, HP recommends using H P papers that are specifically de signed for the type of project you are prin ting along with g enuine HP ink. HP papers and H P ink are specifical ly designed to work well together t o provide high-quali ty output.
Create special project s from your photos The HP All-in-O ne enables you to create spec ial projects fro m your photos, includ ing: • Photo albums • Panorama prints • Wallet-si ze photos • Passport-size photos To create spec ial projects 1.
To save photos 1. Insert a memory card into the appropriate slot on the prod uct or connect a storage device to the front USB port. 2. Press the right arrow butto n until Save is highlighted, a nd then press OK . 3. Follow the onscreen prompts on your comput er to save the photos to your computer.
NOTE: The HP All-in-O ne automatically adj usts the rotation so photos print pr operly on the page. When p rinting more than one, t he photos are oriente d to fit a maximum number of photos o n the page. To rotate a photo 1. Press the Menu button on the photo selection screen.
4. Press the arrows on the dire ctional pad to pan a round the photo a nd select a specific area to print. 5. Press OK to crop the photo . Related topics •“ Print photos ” on page 72 •“ Make.
2. In the Edit Photos men u, press the up arrow or down arrow b utton until Frame is highlighted , and then press OK . 3. Press the left arrow or righ t arrow button to scroll through the frames. 4. When the frame you want is highlighted, pr ess OK . The selected f rame is applied to the p hoto and shown by itsel f on the display.
2. In the Edit Photos menu, press t he up arrow or do wn arrow button to highlight Color Effect , and then press OK . 3. Press the up arrow or down arrow butto n to select one of the foll owing color effect options, and then pre ss OK : No Effect Does not apply any special color effects to your photo.
Chapter 8 80 Use the photo features Photos.
9 Use the scan features Scanning is the process o f converting text and pict ures into an electronic format for your computer. You can scan almost anythin g (photos, magazine articles and text docume nts) on the HP All-in -One.
NOTE: When scanning, t he HP Photosmart Software enables you to save an i mage in the f ollowing file form ats: BMP, DCX, F PX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original pri nt side down on the right fr ont corner of the glass.
To save a scan to the m emory card or storage de vice 1. Make sure your memory card is insert ed into the appropriat e slot on the product, o r a storage device is conne cted to the front USB port. 2. Load your original print side down on the righ t front corner of the glass.
Stop scanning To stop scanning ▲ Press Cancel on the co ntrol panel. Chapter 9 84 Use the scan features Scan.
10 Use the copy features The HP All-in-O ne enables you to pro duce high-quality colo r and black-and-whit e copies on a variety of paper types, includin g transparenci es.
2. Load your original pri nt side down on the right fr ont corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing setti ngs on the HP All-in-One for making a copy, you can preview an image of the expected outp ut on the display before starti ng the copy.
This section contai ns the following topi cs: • Set the number o f copies • Set the copy paper size • Set the copy paper type • Change copy sp eed or quality • Adjust the lightness an d dark.
3. Press the down arrow butt on to highlight Paper Typ e , and then press OK . 4. Press the down arrow button unti l the appropriate paper type appe ars, and then press OK . Refer to the fo llowing table to det ermine which paper type setting to choose based on the paper l oaded in the input tray.
To change the copy qual ity from the contr ol panel 1. Press OK when Copy is highlighted on t he Home Screen. 2. Press the Menu button to sele ct Copy Settings . 3. Press the down arrow bu tton to highlight Quality , and then press OK . 4. Press the up arrow or down arrow butto n to select a copy quality, and then pre ss OK .
NOTE: The settings you specify here are on ly saved on the product. They do not adjust the sett ings in the soft ware. You can sa ve your most f requently u sed software settings by using th e HP Photosmart software.
3. Press the down arrow bu tton to highlight Size , and then press OK . 4. Press the up arrow or down arro w button to highlight the appropriate co py size, and then press OK . Crop an original After changing setting s on the HP All-in-One for making a copy, you can use the crop feature to specify a p articular area of the orig inal to copy.
To shift the margin for your copy from the control panel 1. Press OK when Copy is highligh ted on the Home Scre en. 2. Press the Menu bu tton to select Copy Settings . 3. Change copy settings on th e pr oduct to accurately reflect the copy you want to make.
11 Use the reprint features The HP All-in-One enables yo u to make reprin ts of photograp hic originals placed on the glass. This section contai ns the following topi cs: • Make reprints of your pho.
To fix a faded original photo whe n making a reprint 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Photo me nu, press the up arrow or down arrow button to highlight Fi x Faded Origina l , and then press OK . 3. Press the up arrow or down arrow button to high light Yes , and the n press OK .
To crop a p hoto 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Photo menu, pr ess the up arrow or down arrow button to highlight Crop , and then press OK . 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther aw ay from the subject o f the photo.
Apply speci al color effects t o your p hotos You can apply special color e ffects to a photo so that it p rints with a sepia, ha nd-tinted, or black-and- white finish. To change th e color effects 1. Press the Menu button on t he reprint selection screen.
12 Maintain the HP All-in-One The HP All-in -One requi res little main tenance. So metimes you migh t want to clean the glass and lid backing to re move surface dust and ensur e that your copies and sca ns remain clear. You wil l also need to replace, align, or clean your prin t cartridges from time to time.
Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names a nd how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installin g) 3 Ink nozzles under tape Hold the print cartri dges by their black plastic sides, wit h the label on top.
NOTE: Ink from the cartri dges is used in the printing process in a nu mber of different ways, includin g in the initial ization proc ess, which prepar es the produc t and cartridg es for printing, and in printhead servicing , which keeps print nozzles clear and ink flowing smoothly.
NOTE: At this ti me, some po rtions of th e HP Web site are ava ilable in English only. Choose the righ t cartridge combina tion Choose the best combinat ion of cartridges for your prin t job: • Everyday printing: Us e a black cartridge along wi th a tri-color cartri dge.
If you are repla cing the bla ck or photo print cartri dge, remove the prin t cartridge from the slot on the righ t. 1 Print cartridge slot for the tri-color pr int cartridge 2 Print cartridge slot fo.
6. Hold the prin t cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridg e slot. Make sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot.
Related topics •“ Align the prin t cartridges” on page 106 •“ Use a photo print cartridge” on page 10 3 •“ Use the print cart ridge protecto r” on page 103 Use a photo pr int cartridge You can optimize the qua lity of the color photos you print a nd copy with the HP All-in- One by purchasing a photo print cartridge.
To insert a print cartr idge into the print cartri dge protector ▲ Place the print cartridge into the print cart ridge protector at a slight angle and snap it securely into place.
Ink-backup mode Use the ink-backup mode to ope rate the HP All-in-One with o nly one print cartridge. The ink-backup mode is initia ted when a print cartridge is removed from the p rint cartridge carriage. During ink-backu p mode, the product can only print jobs from the compu ter.
This section contains the following top ics: • Align the print cartridges • Clean the print ca rtridges • Clean the p rint cartridge cont acts • Clean the area arou nd the ink nozzles Align the print cartridge s The product alig ns the cartridges every time a new print cartridge is installed.
To align the print cartri dges from the HP Photosmart Softwa re 1. Load letter o r A4 unused plain whi te paper into the in put tray. NOTE: If you have colored pap er loaded in the input tray whe n you align the print cartridges, the ali gnment will fail .
5. The product pri nts a test page, aligns t he printhead, and calibrates the prin ter. Recycle or discard the page. NOTE: If you have colored p aper loaded in the input tray when you align t he printer, th e alignment wi ll fail. Load unused pl ain white pa per into the input tray, and then try the al ignment again.
Make sure you have the f ollowing materi als available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not co me apart or leave fibe rs.
8. Clean only the copp er-colored contacts. Al low the print cartridg es to dry for approximate ly ten minutes. 1 Copper-colored conta cts 2 Ink nozzles (do not clean) 9. Hold the print cartridge with the HP l ogo on top, and insert t he print cartridge ba ck into the slot.
10. Repeat if necessary for the other pri nt cartridge. 11. Gently close the print cartridge door and plug the power cord into the back of the product.
To clean the a rea around the ink nozzles 1. Make sure the product is turned on. CAUTION: If the prod uct is turned off w hen you open the p rint cartridge door to access the print cart ridges, it will not release t he cartridges for chang ing. You might damage t he product if the print cart ridges are not docked safely when you try to remove them.
7. Clean the face and e dges aroun d the ink no zzle area with th e swab, as shown belo w. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle ar ea CAUTION: Do no t clean the nozzle plat e. 8. Hold the print cartridge with the HP logo on top, and insert t he print cartridge back into the slot.
Related topics “ Clean the print cartridg es” on page 107 Print a self-test report If you are expe riencing problems with printi ng, print a self-test report before you replace the print cartridge s. This report provides useful information on several aspects of your product, includ ing your print cartridges.
Related topics •“ Clean the p rint cartridges” on page 107 •“ Replace the print cartri dges” on page 99 •“ Align the prin t cartridges” on page 106 Clean the HP All-in-One To ensure that your copies an d scans remain clear, you might nee d to clean the gl ass and lid backing.
To clean the lid b acking 1. Turn off the pro duct, unplu g the power c ord, and rai se the lid . 2. Clean the whi te document backing w ith a soft cloth or sponge sli ghtly moistened wi th a mild soap and warm wate r. Wash the backing ge ntly to loosen debris.
13 Shop for ink supplies For a list of print cart ridge numbers, see the printed documenta tion that came with the HP All-in-One . You can also use the software that ca me with t he HP All-in-One to find out the reorder number fo r all the print cartridges.
Chapter 13 118 Shop for ink supplies Shop for ink supplies.
14 Troubleshooting This section contai ns the following topi cs: • View the R eadme file • Setup troubleshooti ng • Paper jams • Print quality trouble shooting • Print trouble shooting • M.
This section contains the following top ics: • The product wil l not turn on • I connected the USB cable, but I am having problems using the produ ct with my computer • After setting up the prod.
Solution 1: Make sure you us e the power cord that came with the product Solution: • Make sure the power cord is f irmly connected to both the product and the power adapter. Plug th e power cord into a powe r outlet, surge prote ctor, or power strip.
Solution 3: Press the On button mor e slowly Solution: The prod uct might not respond if you press t he On button too quickly. Press the On button once. It m ight take a few minut es for the product to turn on. If you press the On button aga in during this time, you might turn the product off.
of your comput er and the other in to the back of the product. You can connect to any USB port on the back of your computer. For more information o n installing the softwa re and connecting the USB cable, see the Start Here gui de that came with the product.
If this did not so lve the issue, try th e next solution . Solution 3: Press the On button to tur n on the product Solution: Look at the display on the pro duct. If the displ ay is blank and the On button is not lit, the product is turned off. Make sure the power cord is fi rmly connected to the product and pl ugged into a power outlet.
7. Press the down arrow butt on to scroll through the cou ntries/regions. W hen the country/reg ion you want to use i s highlighted, press OK . 8. When prompted, p ress the down arrow butto n to highlight Yes for confirmation, and then press OK . Cause: You might h ave selected the incorrect langu age when setting u p the product.
When I insert the CD-ROM into my computer’s CD-ROM dri ve, nothing happens Solution: If t he installation does not run automatically, you can start it manually. To start the install ation from a Windows co mputer 1. From the Windows St art menu, click Run (or click Acce ssories , and then Ru n ).
3. Verify that the USB cable a nd power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue wi th the installat ion and restart the comp uter when prompte d. Cause: The US B connection between t he product and the computer failed.
c . Remove all the items that are rel ated to the HP Photosma rt Software. CAUTION: If the com puter is manufa ctured by HP o r Compaq, do not remove any applicat ions other than those listed below.
h . Click Apply , and then click Close . NOTE: If you receive a message stat ing Access is deni ed while making changes, click OK and continue. The message will not prevent you from making the changes. i . Click Restart to apply the changes to the computer du ring the next restart.
The registratio n screen does not appear Solution: You can access the regi stration (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart C5500 All-in-On e series , and then clicking Product Registrati on .
When the softwar e installati on is complete , the HP Digita l Imaging M onitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow th ese guidelines: • Remove printed pape rs from the output t ray frequently. • Prevent curled or wrinkl ed photo paper by storing all unused photo paper flat in a resealable bag.
To clear a pape r jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove t he door by pulli ng it away from the product.
• Always hold phot o paper by the edges. Fingerpri nts on photo paper can reduce print quality. • Do not use paper that i s heavily textured. It can cause graphics o r text to print improperly.
HP recommends th at you use genuine HP print cart ridges. Genuine HP pr int cartridges are desi gned and tested with HP pr inters to help you easi ly produce great results, ti me afte r time. NOTE: HP cannot guaran tee the qualit y or reliabilit y of non-HP suppl ies.
If this di d not solv e the issue , try the next solutio n. Solution 4: Check to see if the pr oduct is in ink-backup mo de Solution: Check to see i f the the produ ct is printing in ink-backup mode , with only one print cartridg e installed.
NOTE: Ink level warnings and indicato rs provide estimates for plan ning purposes only. When you receive a low-ink warning message, consider ha ving a replacement cartridge available to avoid possib le printing delays. You do not need to replace the print cartridges unti l print quality be comes unacceptable.
Always make sure the p aper you are printing on is f lat. For best results when printing images, use HP Advanced Photo Paper. Store photo medi a in its orig inal packa ging inside a resealab le plasti c bag on a flat surface in a cool, dry place. When you ar e ready to print, remove only the paper yo u plan to use i mmediately .
self-test report show s a problem, clean the print ca rtridges. If the problem persi sts, you might need to repl ace the print cartridges. For more information, see: •“ Check the estimated i nk le.
For more information, see: •“ Recommended p apers for printing a nd copying” on page 34 •“ Information o n paper” on page 132 Cause: The wr ong kind of paper was loade d in the input tray. If this di d not solv e the issue , try the next solutio n.
Solution 1: Make sure t he paper is load ed correc tly Solution: Make sure that the paper is loade d correctly in the inpu t tray. For more information, see: “ Load paper” on page 37 Cause: The paper was not loa ded correctly. If this did not so lve the issue, try th e next solution .
NOTE: Ink level warnings and indicators provide esti mates for planning purposes only. Whe n you receive a low-ink warnin g message, consider having a replacement cart ridge available to avoid po ssible printing delays. You do n ot need to replace the p rint cartridges unt il print qualit y becomes un acceptable.
Solution 1: Check the print settings Solution: Check the pri nt settings. • Check the p aper type settin g to make sure it matches th e type of paper loaded in the input tra y. • Check the quali ty setting. Use a highe r quality setting t o increase the amount of ink used for printi ng.
Solution 4: Cle an the glass Solution: Clean the glass an d lid backing. For more information, see: •“ Clean the li d backing” on page 115 •“ Clean the gl ass” on page 115 Cause: Debris might be stuck on th e glass or on the ba ck of the docum ent lid; this causes poor copy quali ty and slows down pro cessing.
Printouts seem blurry or fuzzy Try the followi ng solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go t o H P ' s W e b s i t e t o s e e if there is additi onal troubleshooti ng help.
Cause: The im age was printed in a larger size. Printouts have vertical streak s Solution: HP recommends that you use HP papers or any other paper type that is appropriate for th e product. Always make sure the p aper you are printing on is f lat. For best results when printing images, use HP Advanced Photo Paper.
Solution 3: Ensure that the rear door is securely installe d Solution: Make sure that the rear door is securely i nstalled. If you removed the rear door to clear a paper j am, replace it. Gen tly push the door forward unti l it snaps in to place. Cause: The rear door was not securely i nstalled.
Paper is not pick ed up from the input tray Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
To clean the r ollers 1. Turn off the product a nd remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove t he door by pulli ng it away from the product. 3. Dip the lint-free cloth into the purifie d or distilled water, and squeeze any excess water from it.
Solution 1: Use True Type or OpenType fonts Solution: Use TrueType or O penType fonts to ensure that the product is able to print smooth f onts. When selecting a font , look for the TrueType or OpenT ype icon. TrueType icon OpenType icon Cause: The font was a custom size.
Envelopes prin t incorrectly Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
Cause: Printing a b orderless image fro m a non-HP softw are application p roduced unexpected results. The product is not res ponding Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first.
If this did not so lve the issue, try th e next solution . Solution 4: Check the printer driver st atus Solution: The printer driver status might have changed to either offline or stop printing . To check the prin ter driver status ▲ In the HP Solution Center, click the Status tab.
If this di d not solv e the issue , try the next solutio n. Solution 8: Ma ke sure the print carriage can move fr eely Solution: Unplug the po wer cable if it is n ot already unplu gged. Check to see if the print cartridge carriage w ill move freely from one side of th e printer to the other.
Solution 10: Rese t the product Solution: Turn off the product, and then unpl ug the power cord. Plug the power cord back in, and then press the O n button to turn on the product. Cause: The product experienced an error. The product prints meaningless characters Try the following so lutions to resolve the issue .
Solution 1: Turn on the produc t Solution: Look at the On light locat ed on the product. If it is not lit, the prod uct is turned off. Make su re the power cord is f irmly connected to th e product and plu gged into a power outlet. Press the On button to turn on the produ ct.
Some documents t ake a long time to print. If nothing has print ed several minutes af ter you sent a print job to th e product, check the pr oduct display to see if there are any messages. Cause: The product was busy wi th another task. If this did not so lve the issue, try th e next solution .
Solution 9: Check the conne ction from the product to your computer Solution: Check the connection from th e product to your computer. Verify that the USB cable is s ecurely pl ugged into the USB port on the back of the pr oduct. Ma ke sure the other end of the U SB cable is plugged into a USB port on yo ur computer.
The margins a re not printing as expected Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
If this di d not solv e the issue , try the next solutio n. Solution 4: L oad a stack o f envelopes correctly in the in put tray Solution: Load a stack of e nvelopes in the input tray, with the envelope flaps facing up and to t he left. Make sure that you remove all p aper from the input tray before loading th e envelopes.
Make sure the margin setti ngs for the document do not exceed t he printable area of the product. To check your m argin settings 1. Preview your prin t job before sending it to the product. In most software a pplications, click the Fil e menu, and then click Print Preview .
If this di d not solv e the issue , try the next solutio n. Solution 4: Try printing with borders Solution: Try printing with bo rders by turning off the borderl ess option. For more information, see: “ Print a borderless ima ge” on page 58 Cause: Borderle ss printing was enabl ed.
covering the ink nozzl es, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contact s. 1 Copper-colored conta cts 2 Plastic tape with pink pull t.
• The photos on the memory card do n ot transfer to my computer • Photos in a connected dig ital camera with PictBridge do not print My memory card no longer works in my digital ca mera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecti ng the FAT format.
Solution 2: Remove th e additional memory card Solution: Remove one of t he memory cards. You can use onl y one memory card at a ti me. For more information, see: “ Insert a memory card” on page 71 Cause: You ha d inserted more than one memory card.
Solution 3: Re move the ad ditional memory car d Solution: You can insert only one memory card at a t ime. If more than one mem ory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message wi ll appear on th e computer screen.
If this did not so lve the issue, try th e next solution . Solution 2: Turn on the pr oduct Solution: Turn on th e product. Cause: The product was turned off. If this did not so lve the issue, try th e next solution . Solution 3: Turn on th e computer Solution: Turn on th e computer Cause: The computer was turned off .
Photos in a connec ted digit al camera with PictBrid ge do not pri nt Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
• Scanned image sh ows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing • The scan featur e does not work Scan halts Solution: Turn off the product and then turn it back on. If this does not work, try changing the scan to a lo wer resolution.
If this di d not solv e the issue , try the next solutio n. Solution 4: Start the HP Photosmart Software Solution: Start the sof tware you installed wi th the product an d try scanning again . Cause: The HP Photosmart Software w as installed, but was not running.
Scanned image h as incorrect page la yout Solution: Turn off autocropping in the sof tware to retain the pag e layout. Cause: Automatic cropping w as changing the page layout. Scanned image sh ows dotted lines instead of text Solution: Make a bla ck-and-white copy o f the original and th en scan the copy.
Solution 2: Clean the glas s and lid Solution: Turn off the p roduct, unplug t he power cord, and use a so ft cloth to wipe the glass and the ba ck of the document li d.
If this did not so lve the issue, try th e next solution . Solution 3: Install or reinstall the HP Photosm art Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the prod uct was not installed or was not running.
Solution 2: Place the original correctly on the glass Solution: Load the original pri nt side down on the right f ront corner of the glass as shown below. Cause: The origi nal was placed incorrectly on the glass. If this di d not solv e the issue , try the next solutio n.
Parts of the original do no t appear or are cut off Solution: Load the orig inal print side down on t he right front corner o f the glass as shown below. Cause: The ori ginal wa s placed incorre ctly on the glass. Fit to Page is not working as exp ected Try the following so lutions to resolve the issue .
Solution 2: Place the original correctly on the glass Solution: Load the original pri nt side down on the right f ront corner of the glass as shown below. Cause: The origi nal was placed incorrectly on the glass. If this di d not solv e the issue , try the next solutio n.
If this did not so lve the issue, try th e next solution . Solution 2: Use Fit to Page to reduce the original to fit on the paper Solution: If your o riginal is larger than the pa per in the input tra y, use the Fit to Page feature to red uce your original to fit o n the paper in the i nput tray.
If you want to ma ke a borderless copy of a very small original, sc an the or iginal i nto the computer, resize the image, and the n print a borderless copy of the enlarged image. Cause: You were trying t o make a borderless copy of a very small ori ginal.
Solution 1: Push the CD/DVD holder into the CD/DVD tr ay Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of t he holder marked with arrows goes into th e CD/DVD tray first.
Solution 4: Load the next disc on the CD/DVD holder Solution: Remove the CD/DVD holder fro m the CD/DVD tray. Remove the printed CD/DVD from t he holder. Load the next di sc onto the CD/D VD holder with the printable side up and reinsert the holder int o the CD/DVD tr ay until the lines on t he holder line up to th e white lines on the tray.
The image on my prin ted disc is cropped and there i s ink on the CD/DVD holder Solution: If you are lo ading a regular-size (120 mm) CD /DVD onto the CD /DVD holder to be printed, do not flip the blue ring over the di sc. The blue ring should only be used if you are print ing on a small-size (80 mm) C D/DVD.
The design is not center ed on my disc Solution: Change the software set tings to center and size your design f or the disc you are using. Refer to the documentation or t he online help of the so ftware you are using for additio nal information . Cause: Your design settin gs were not correct.
Cause: You inserted the CD/D VD holder back into the sto rage area. Errors If the product has an error, t he lights on the product might fla sh, or an error message might appear on your co mputer screen.
Carriage jam Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Solution 3: Make sure t he print carr iage can mov e freely Solution: Unplu g the power cable if it is not already unplug ged. Check to see if t he print cartridge carriage will move freel y from one side of the p rinter to the other. Do not try to force it to move if it is hung up on som ething.
5. Try to print from your computer. If the produ ct prints when pl ugged directly int o a power ou tlet while disconn ected from any power strip s or surge suppressors, the po wer strip or surge suppressor might not be allow ing sufficient voltage to reach the product.
Cause: The error was false. If this did not so lve the issue, try th e next solution . Solution 6: Reset the pro duct Solution: Turn off the product, and then unpl ug the power cord. Plug the power cord back in, and then press the O n button to turn on the product.
11. Close the pri nt cartridge doo r. 12. Load paper in the input tray . 13. If prompt ed, print a cartridge cali bration page, and th en scan it. Cause: The product experienced an error and had to be reset. If this di d not solv e the issue , try the next solutio n.
Mechanism e rror Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
Carriage blocke d Solution: Turn off the product and open the prin t cartridge door to access the print carriage area. Remove any objects that are bl ocking the print carriage (including any packing mate rials), and then turn on the product ag ain. Follow the pro mpts on the display t o continue.
Solution 1: Load more paper in the photo tray Solution: If the phot o tray is empty or there are on ly a few sheets remaining, l oad more paper in the photo tray. If there is paper in the p hoto tray, remove the pape r, tap the stack of pap er against a flat surface , and reload the pa per into the photo t ray.
Solution 6: Load one sheet of paper at a time Solution: Try loading just one she et of photo paper in th e photo tray at a tim e. Cause: Paper might not feed properly if you are using the product in an ext remely high- or low-humidit y environment. Photo tra y cannot en gage Solution: Remove the output tray, and then replace it .
Insert C D/DVD hol der Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
Open CD/DV D tray Solution: Lower the CD/DVD tray. To continue, press OK . Cause: The CD/ DVD tray was closed and a C D/DVD print job w as started from the computer. CD/DVD holder not found Solution: Load a pri ntable disc on to the CD/DVD h older with the printable side u p.
Cause: A printable CD/DVD was not fo und in the holder. Scan errors Review this section if yo u receive an error such as one of the fo llowing: • An error occurred communicating with the scanning device. • The scanning d evice could not be initi alized.
3. Select HP Photosmart A ll-In-One Dr iver Software , and then click Change/ Remove . Follow the on screen instructions. 4. Disconnect the product from your computer. 5. Restart your comput er. NOTE: It is important t hat you disconnect the product before restarti ng your computer.
Cause: Communication proble ms between the product and the USB control ler caused this error to occur. This might be caused by an incomplete installation, a USB cable long er than 3 meters (9.8 feet) in length, or a defective USB cable. If this did not so lve the issue, try th e next solution .
Solution 5: Chec k the power supply Solution: Check the pow er supply. To check the power supply 1. Make sure the power cord is f irmly connected to both the product and the power adapter. Plug th e power cord into a powe r outlet, surge prote ctor, or power strip.
Solution 6: Check the USB connecti on between the product and the computer Solution: Check the U SB connection between the produ ct and the computer . To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product.
8. Restart the computer. 9. After the com puter restar ts, try to sca n again. Cause: The product was not properly connected to the computer. If this di d not solv e the issue , try the next solutio n.
Solution 8: Di sable the Lexbces servi ce Solution: Check if the Lexbce s service is started, and disable it. If a Lexmark or Del l all-in- one device i s connected with a USB cable to a computer where product is instal led, the HP software mig ht not scan because the Lexbce s service is running.
g . Enter a filena me for the backed up Registry. HP suggests naming the file with the current date; for exam ple: Registry Backup 04_01_07. h . Click Save to save the Registry. 6. Edit the registry. To edit the Registry a . Select the HKEY_LOCAL_MACHINESystemCurr entControlSet Service sSpooler Registry key.
Solution 9: Ru n the Scan Diagnosti c Utility Solution: Down load and run the Scan Di agnostic utilit y to find and correct problems with your product. To download and run the Scan Diagnostic u tility 1. Go to: www.hp.com and click Software and driver d ownloads .
handshake timi ng between HP product chip set and certain types of USB chipsets on the computer. To check the USB ch ipset and controller 1. On the Windows t askbar, click Start , right-click My Computer , and t hen click Properties . 2. Click the Hardware tab, and then click Devi ce Manager .
8. Make sure the power cord i s firmly connected to both th e product and the power adaptor. Plug the power cord into a po wer outlet, surge prot ector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product.
To print a self-test report 1. Load letter or A4 unused plain white paper into the inpu t tray. 2. Press and hold the Ca ncel button and then press the Start Copy Color button. The product pr ints a self-test report, which might indica te the source of the pr inting problem.
Solution 12: Uni nstall and then rei nstall the software Solution: Uninst all the software co mpletely, and t hen reinstall it. To uninstall the software and reset the prod uct 1. Disconnect and reset the product. To disconnect a nd reset the product a .
3. Turn off programs that ru n in the back ground. NOTE: When the computer is turned on, a software group cal led the Terminate and Stay Resident (TSR) programs auto matically loads. These programs activate some of t he computer utilities, such as the anti-vi rus software, but are not required for the compute r to function.
c . Select the appro priate check boxes to remo ve the unnecessary compo nents. More informatio n about the Disk Cleanup utility The Disk Cleanup ut ility frees hard d isk space on your comput er by d.
Solution 1: Print a self test report Solution: Print a self-test report to see if the pro duct can print. To print a self-test report 1. Load letter or A4 unused plain white paper into the inpu t tray. 2. Press Setup . 3. Press the down arrow butt on to highlight Tools , and then pres s OK .
Solution 2: Clear the prin t queue Solution: Restart your computer to clea r the print queue. To clear the p rint queue 1. Restar t your co mputer. 2. After the computer h as restarted, check the print que ue.
After reconnecting the U SB cable, the product should start p rinting the jobs in queue. NOTE: If you are connecting the pro duct through a USB hub, make su re the hub is turned on. If the hub is on, try connecting directl y to your computer. 5. If the product does not start printi ng automatically, start another print job.
7. If the wron g driver is selected, select t he correct driver f rom the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver mig ht have been configu red. If this did not so lve the issue, try th e next solution .
4. If there are still documents in the queue, resta rt the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure i t is clear, and then try to prin t again. If the print queu e is not clear, or if it is cl ear but jobs are st ill failing to p rint, proceed to the next solution .
c . Type a few charact ers of text into Notepad. d . Click File , and then click Print . 4. If printing is successfu l from Notepad but not the sof tware application, cont act the manufacturer of that applicat ion for support. Cause: The software applica tion was failing or could not communicate with the print driver correctly.
Solution 2: Check the po wer cord and USB cabl e Solution: Make sure that the power cord and USB cabl e are properly attached and plugged in. Also, make sure that the product is turned on. To check the power supply 1. Make sure the power cord is f irmly connected to both the product and the power adaptor.
To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step.
Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n.
7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present.
Solution 2: Check the po wer cord and USB cabl e Solution: Make sure that the power cord and USB cabl e are properly attached and plugged in. Also, make sure that the product is turned on. To check the power supply 1. Make sure the power cord is f irmly connected to both the product and the power adaptor.
To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step.
Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n.
7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present.
3. Remove all the items th at are related to the HP scanni ng software. A message appears on the computer to restart aft er removing some programs from the Add/Remove Programs li st. 4. Select Click here to restart la ter . 5. Disconnect the product from your computer and th en restart your comput er.
3. Remove all the items th at are related to the H P scanning software. A message appears on the comp uter to restart after rem oving some programs from the Add/Remove Programs list. 4. Select Click here to restart later . 5. Disconnect the pr oduct from your computer and then restart your computer.
• Solution 5: Uninst all and reinstall the HP Pho tosmart Software • Solution 6: Contac t HP support for service Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconnecting t he power cord. Wait 60 seconds, and then plu g in the power cord.
To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step.
Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n.
7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present.
Solution 1: Insta ll the HP Photos mart Softwa re Solution: Install the HP Photosmart Soft ware that came with the product. If it is installed, restart your compute r. To install the HP Photosmart Software 1. Insert the product CD -ROM into your comput er’s CD-ROM drive an d then start the Setup program .
product is connected to the computer through a Bluetooth connectio n, make sure that the connection i s active and the prod uct is turned on. For more information on setting up the product and conn ecting it to your computer, see the Start Here guid e that came with t he product.
Photos not f ound Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
File corrupted Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved.
• CD/DVD printing problem • CD/DVD size mismatch Memory card error Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
to clear the memory. Yo u might need to purchase more RA M. Refe r to the documentat ion that came with your computer. Cause: The computer did not have enough memory. If this did not so lve the issue, try th e next solution . Solution 2: Empty the Recycle Bi n on your desktop Solution: Empty the Recycle Bin on your desktop .
Solution 1: Remove a ll but one me mory card Solution: Remove all but one me mory card. The product read s the remaining memory card and displays the f irst photo stored on the memory card. Cause: There were two or more memory cards i nserted into the prod uct at the same time.
Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by sel ecting the FAT format. For more informa tion, see the document ation that came with you r digital camera. CAUTION: Reformatting the memory card will delete any phot os stored on the card.
CD/DVD si ze mismatch Solution: Replace the CD/DVD current ly loaded on th e CD/DVD ho lder with a C D/ DVD that is t he same size as specified in the print job, o r cancel the print job and start again to specify th e correct size in the softwa re.
Cause: Transparencies and som e other media require a d rying time that is longer than normal. Out of paper Try the following so lutions to resolve the issue .
Solution 3: Check the print settings Solution: Check the print settings. • Check t he paper type sett ing to make su re it matches t he type of p aper loaded in the input t ray. • Check the quality setting . Use a high er quali ty setting to increa se the amo unt of ink used for pri nting.
To clean the r ollers 1. Turn off the product a nd remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove t he door by pulli ng it away from the product. 3. Dip the lint-free cloth into the purifie d or distilled water, and squeeze any excess water from it.
To clear a paper jam from the rear do or 1. Press in the tab on the l eft side of the rear do or to release the do or. Remove the door by pulling i t away from the product .
• Do not combi ne different pa per types and pape r sizes in the input tray; the ent ire stack of paper in the input t ray must be the same size and type. • Store printed photos under glass or in a storage book to prevent bleeding o ver time from high h umidity.
Cause: The US B cable was not plugged in properly. Communication te st failed Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved.
Cause: The last time the product was used, it w as not turned off properly. I f the product is turned off by turnin g off the switch on a power strip or b y using a wall switch, the product mi ght be damaged. Two-way commu nication lost Try the following so lutions to resolve the issue .
Print cartridge mess ages The following is a list of print cartridge er ror messages: • Low on i nk • Carriage stall • Need alignment or alignment f ailed • Print cartridges in correctly insta.
Solution 1: Clear the paper jam fr om the rear door Solution: Clear the pa per jam from the rear door. For more information, see: “ Clear paper jams” on page 131 Cause: The product had a paper ja m. If this did not so lve the issue, try th e next solution .
Solution 4: Veri fy that the product is properly connected to a power sour ce Solution: Verify that the product is properly connected to a suitable pow er source. To verify th e product is connec ted to a suitab le power s ource 1. Make sure that you are using the power cord provided with the pr oduct.
If the product can print a sel f-test report and can print from the comp uter (if applicable), then there is no ne ed to follow the remain ing solutions, as the error messa ge might be false. For more information, see: “ Print a self-test repo rt” on page 1 14 Cause: The error was false.
The print ca rriage should move to the far right side of the product. 10. Reinsert the pri nt cartridges in the appro priate slots. 11. Close the pri nt cartridge doo r. 12. Load paper in the input tray . 13. If prompt ed, print a cartridge cali bration page, and th en scan it.
Solution 2: Make sure t he protective ta pe i s remove d from the print cartridges Solution: Check e ach print cartrid ge. The tape might have been remove d from the copper-colored conta cts, but still might co ver the ink nozzles. If the tape is still covering the ink nozzl es, carefully remove the tape from the print cartridges.
If the alignment e rror persists and you cannot clear it , your print cartridge mig ht be defective. C heck to see if your print cartridge i s still under warranty and end of warranty date has not bee n reached. • If the end of warranty date has been reac hed, purchase a new print cartridge.
Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed corr ectly 1. Make sure the product is turned on. CAUTION: If the product is turned off wh en you open the pri nt cartridge door to access the prin t cartridges, it will not release t he cartridges for chang ing.
4. Remove the black print cartrid ge from the slot on the right. Do not touch the ink nozzles or the co pper-colored co ntacts. Check for possi ble damage to the copp er- colored contacts or ink nozzles. Make sure the clear plas tic tape has been remove d.
HP recommends th at you use genuine HP print cart ridges. Genuine HP pr int cartridges are desi gned and tested with HP pr inters to help you easi ly produce great results, ti me afte r time. NOTE: HP cannot guaran tee the qualit y or reliabilit y of non-HP suppl ies.
• Solution 3: Remove and reinsert the print ca rtridges • Solution 4: Conta ct HP support Solution 1: Insert the p rint cartridges Solution: One or both of the prin t cartridges is missing. Remove and re insert the print cartridges and verify that they are fully inserted and locked i n place.
Solution 3: Remo ve and reinsert the pri nt cartridges Solution: One or bot h of the print cartridges ar e not installed or are i nstalled incorrectly. Re move and reinsert the print cartridges and verify that they are fully inserted and locked in p lace.
Also, make sure the print cartridges are installed into the correct slo ts. To make sure the p rint cartridges are installed corr ectly 1. Make sure th e product is turned on . CAUTION: If the product is turned off when yo u open the print cart ridge door to access the print ca rtridges, it will not rel ease the cartridges fo r changing.
4. Remove the black print cartridge fr om the slot on the right. D o not touch the ink nozzles or the copper-co lored contacts. Check fo r possible damage to the copper- colored cont acts or ink nozzles. Make sure the clear plastic ta pe has been re moved.
Make sure you have the f ollowing materials available: • Dry foam rubber swabs, lint-f ree cloth, or any soft material th at will not come apart or leave fibers.
Solution 1: Check the p rint cartridge Solution: Check to m ake sure you are using the correct print cartrid ges for your product. For a list o f compatible print cartridges, see the prin ted documentat ion that came with the pr oduct.
Also, make sure the print cartridges are installed into the correct slo ts. To make sure the p rint cartridges are installed corr ectly 1. Make sure th e product is turned on . CAUTION: If the product is turned off when yo u open the print cart ridge door to access the print ca rtridges, it will not rel ease the cartridges fo r changing.
4. Remove the black print cartridge fr om the slot on the right. D o not touch the ink nozzles or the copper-co lored contacts. Check fo r possible damage to the copper- colored cont acts or ink nozzles. Make sure the clear plastic ta pe has been re moved.
Cause: The indicat ed print cartridges were installed incorrectl y. Print cartridge p roblem The message might indicate which cartridg e is causing the problem. If so, try the f ollowing solutions to resolve the issue. Solutions are listed in order, with the most like ly solution first.
4. Remove the black print cart ridge from the slot on the rig ht. Press down on the cartridge to rele ase it, and then pull it t oward you out of the slot . 1 Tri-color print car tridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the e rror has been resolved.
10. Check to see if t he error has been resolved. • If the error has been resolved, t hen there is a problem with th e tri-color print cartridge. • If the error has not been reso lved, then there is a problem w ith both print cartridges.
4. Remove the black print cartridge fr om the slot on the right. D o not touch the ink nozzles or the copper-co lored contacts. Check fo r possible damage to the copper- colored cont acts or ink nozzles. Make sure the clear plastic ta pe has been re moved.
Make sure you have the f ollowing materials available: • Dry foam rubber swabs, lint-f ree cloth, or any soft material th at will not come apart or leave fibers.
NOTE: HP cannot guaran tee the qualit y or reliabilit y of non-HP suppl ies. Printer service or repairs re quired as a result of using o f a non-HP supply will not be covered under warranty. If you believe you purchased genuine H P print cartridges, go to: www.
15 HP warranty and support Hewlett-Packard provides Internet and phone su pport for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty information.
• Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
Phone support per iod One year of phone support is available in North Amer ica, Asia Pacific, and Latin America (inclu ding Mexico). To determine the duration of phone supp ort in Europe, the Middle East, an d Africa, go to www.hp.com/support . Standard phone company charge s apply.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, se e “ Pack the HP All-in-One” on page 274 . HP Korea customer support Chapter 15 272 HP warranty and s.
Prepare the HP All-in-One for shipment If, after contacting HP support or returnin g to the point of purcha se, you are requested to send the HP All-in-One in for service, make sure you remove and kee.
To remove the control pan el faceplate 1. Press the On button to turn off the HP All-in-One. 2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not re turn the power cord with the HP All-in-One. 3. Remove the control panel faceplate as follows: a .
If you do not have the original packaging ma terials, please use other adequate packaging materials. Shipping damage caused by improp er packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box.
Chapter 15 276 HP warranty and support HP warranty and support.
16 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed do cumentation that came with the HP All-in-One.
Print specifications • Print speeds vary according to the complexity of the docu ment • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications .
Plastics Plastic parts over 25 grams are marked accor ding to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obta ined from the HP Web site at: www.
Disposal of waste equ ipment by users in private households in the Europ ean Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicat es that this product must not be dispos ed of with your other hous ehold wa ste.
This section contains the following topics: • • • Regulatory model identification number For regulatory identification purp oses, your product is assigned a Regulator y Model Number.
HP Photosmart C5500 Al l-in-One series declaration of conformity Regulatory notices 283 Technical information.
Chapter 16 284 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper copy 87 specifications 277 13 x 18 cm photo paper load 37 2 pages on 1, print 65 4 pages on 1, print 65 4 x 6 inch (10 x 15 cm) borderless photos print 58.
display change language 124 change measurements 125 sleep state 12 documents edit scanned 83 reprint 93 scan 81 double-sided prints 62, 63 E edit scanned images 83 Energy saving 21 envelopes load 42 s.
menus copy 12 help 13 scan to 13 setup 13 missing information from copy 174 text from scan 170 N normal copy quality 88 number of copies 87 O OK button 11 on button 11 order ink supplies 117 print car.
resizing options 55 resolution 54 saturation 55 speed 54 printing with one ink cartridge 105 Printing Shortcuts tab 56 problems copy 172 error messages 182 print 149 scan 167 Q quality print 54 qualit.
setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory c ard 162 print 149 scan 167 two-sided prints 62, 63 U uninstall software 130 USB cable communication lost 244 USB cable inst.
290 Index.
An important point after buying a device HP (Hewlett-Packard) C5500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) C5500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) C5500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) C5500 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) C5500 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) C5500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) C5500.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) C5500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) C5500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
