Instruction/ maintenance manual of the product C4380 HP (Hewlett-Packard)
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HP Photo smar t C4 3 80 A ll-in- One se r i es W in do w s He lp.
Contents 1 HP Photosmart C438 0 All-in-One series H elp ................... .............................. .......................5 2 HP All-in-One ov erview The HP All-in-One at a glance............ .............................................. ....
7 Print from your computer Print from a software application.............................................................................................. 41 Make the HP All-in-One the def ault printer...... ................................ ..........
Change the copy settings for the current jo b...................... ...................................................... 71 Make multiple copies of the same original............. ................................ ........................... ..71 Change copy speed or quality.
Errors............ ................................... ............................... .............................. ............. .............139 Device messages.......................................................................................
1 HP Photosmart C4380 All-in- One series Help For information a bout the HP All-in-One, see: •“ HP All-in-One overvi ew” on page 7 •“ Find more i nformation” on page 11 •“ How do I?”.
Chapter 1 6 HP Photosmart C4380 All-in-One series Help HP Photosmart C438 0 All-in- One series Help.
2 HP All-in-One overview Use the HP All-in-One to qui ckly and easily accomplish ta sks such as making a copy, scanning documents, or pri nting photos from a memory card. You can access many HP All-in-One functi ons directly from the control panel, wit hout turning on your computer.
Label Description 12 Rear USB port 13 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP All- in-One is off, a minimal amount of power is still used by the device.
Label Icon Name and Description 5 Cancel button: Stops a task (suc h as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan b utton: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memory car d when pressed.
Chapter 2 10 HP All-in-One overview HP All-in-One overview.
3 Find more information You can access a variety of resources, both printed and onscre en, that provide information abo ut setting up and usi ng the HP All-in-One . Setup Guide The Setup Guide provides instructions for setting up the HP All-in -One and installing software.
Chapter 3 12 Find more information Find more information.
4 How do I? This section contai ns links to commonly performed tasks, such as sharing and print ing photos and opti mizing your print jo bs. •“ How do I make a borderl ess copy of a photo?” on p.
Chapter 4 14 How do I? How do I?.
5 Finish setting up the HP All-in- One After you have complete d the steps in the Setup Gu ide, refer to this sect ion to finish settin g up the HP All-in -One.
Use printer sharing If your computer is on a network, and another computer on the net work has an HP All- in-One connected to it by a US B cable, you ca n print to th at printer using p rinter sharing. The computer directly connect ed to the HP All-in-One acts as the host for the printer and has full software fu nctionality.
Integrated wireless WLAN 8 02.11 network setup Use this se ction if you wan t to connect the HP All-in-One to a computer on a wire less network using a wireless rout er or access point (802.11). H P recommends this metho d. To set up the HP All- in-One on an integrated wireless WLAN 802.
Connect to an inte grated wireless WLA N 802.11 network The HP Photosmart Software CD and in cluded USB setup cable provide an easy way to connect the HP All-in-One to your wireless network.
In order to connect the H P All-in-One to your computer (ad hoc), yo u need to create an ad hoc network profile on your computer. T his includes choosing a network name (SSID) and WEP security (optional bu t recommended) for your ad hoc network.
d . Make sure that the check box i s not selected next to T he key is provided for me automatically . If it is selected, click the c heck box to clea r it. e .I n t h e Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCI I) characters.
To connect the HP All-i n-One 1. Insert the HP Photosmart Software CD in the comp uter CD-ROM drive. 2. Follow the in structions on the scre en. When you are prompted, co nnect the HP All-in-One to the comp uter using the USB setup cable incl uded in the box.
Related topics •“ Print the wireless n etwork test” on page 23 •“ Wireless setup troubleshooting” on p age 108 Change the HP All-in-O ne from a USB connection to a network conne ction If you first install t he HP All-in-One with a USB connect ion, you can later change to a wireless network conne ction.
To print th e network co nfiguratio n page 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button next to the icon on th e display unti l Print Network Co nfiguration Page is highlighted, an d then press the button next to OK .
Network co nfiguration pa ge definition s The network config uration page shows the network setti ngs for the HP All-in-One. There are settings fo r general informati on and 802.11 wire less. This section contains the foll owing topics: • General network set tings • Wireless (802.
Wireless (802. 11) network setti ngs The followin g table describes the 802.11 wireless settings shown on the netw ork configuratio n page. Paramete r Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the HP All- in-One.
Parameter Description NOTE: Check to see if a DNS IP address appears on the network configuration page. If no address is shown, obtain the DNS IP address from your Internet service provider (ISP). Wireless Status Status of the wireless network: • Connected : The HP All-in -One is connected to a wireless LAN and everything is workin g.
Paramete r Description Authentication type Type of authentication in use: • None : No authentication in use. • Open System (ad hoc and infrastr ucture): No authentication • Shared Key : WEP key is required. • WPA-PSK (infrastructure only): WPA with Pre-Shared Key.
Parameter Description Total Packets received The number of packets received by the HP All-in-One without error since it has been turned on. The counter clears after the HP All-in-One is turned off. Network gl ossary access point A network router that has wireless capability.
IP address A number that uniquely identifies the device on the network. IP addresses are assigned dynamically through DHCP or AutoIP. You can also set up a static IP address, though this is not recommended. MAC address Media Access Control (MAC) address that uniquely identifies the HP All-in- One.
Chapter 5 30 Finish setting up the HP All-in-One Finish setup.
6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, envelopes, and H P CD/DVD tattoo label s.
Choose papers for printing and copying You can use differ ent types and si zes of paper in the HP All-i n-One. Review the follo wing recommendati ons to get the best printing an d copying quality. If you use plain or photo paper, the HP Al l-in-One can automatically det ect the paper type and size.
HP Premium Inkje t Transparency Film and HP Premium Plus Inkj et Transparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentat ions vivid and even more impressive. Thi s film is easy to use and handle and dries quickly without smudging.
and business graphics fo r report covers, spec ial presentation s, brochures, mailers, and calendars. HP Premium Pr esentation Paper HP Premium Present ation Paper gives your presenta tion a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to p ersonalize your CDs and DVDs by printing high - quality, low -cost CD or DVD labels.
Load paper This section describes the pro cedure for loading differen t types and sizes of pape r into the HP All-in-One for your copies or pri ntouts. NOTE: After a copy or print job has sta rted, the paper width sensor can determine whether the paper is Let ter, A4, or a smaller size.
3. Insert the stack of pa per into the input tray with t he short edge forward and the prin t side down. Sl ide the stack of paper forw ard until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you l oad paper into the i nput tray.
To load 10 x 15 cm (4 x 6 inch) photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper i nto the far-right side of the in put tray with the short edge forward and the print side down. Slide the stack of ph oto paper forward until it stops.
To load index cards i n the input tray 1. Remove all pape r from the input tr ay. 2. Insert the stack of cards, prin t side down, in to the far-right side of the input tray. Slide the stack of cards fo rward until it stops. 3. Slide the paper-wid th guide inward against the stack o f cards until it stops.
Related topics “ Print a group of addresses on labels or envelopes” on page 57 Load other ty pes of paper The following types of paper are designed for special projects. Creat e your project in the HP Photosmart Software or another application, set the paper type and size, a nd then print.
Related topics •“ Choose papers f or printing and copyin g” on page 32 •“ Set the pap er type fo r printing” on page 43 •“ Print on transparencies” on page 56 •“ Reverse an imag .
7 Print from your computer The HP All-in-On e can be used with any softwa re application tha t allows printing. You can print a range of proje cts, such as borderless i mages, newsletters, greeti ng cards, iron-on transfers, and posters.
Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printer to use f rom all software a pplications. This means that the HP All-in-One is automatical ly selected in the printer list when you select Print f rom the File menu in a software applicati on.
the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
To view the print resolution 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your soft ware application, click Print . 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog bo x.
3. Make sure the HP All- in-One is the selected prin ter. 4. Click the button t hat opens the Properties di alog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Prefer ences .
4. Click the button that opens the Properties dialog bo x. Depending on your sof tware application , this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Select the print sett ings appropriate for your project on each of the tabs in the dial og box.
This section contai ns the following topics: • Create printing shortcu ts • Delete prin ting shortcuts Related topics •“ Print a borderless ima ge” on page 48 •“ Print a photo on pho to .
5. In the Printing Shortcuts list, click the pri nting shortc ut that you want to d elete. 6. Click Delete . The printin g shortcut is removed from the list. NOTE: Only the shortcuts th at you have created can be deleted. The origi nal HP shortcuts cannot be dele ted.
7. In the Size list, cl ick the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, t he Borderless printing check box is enable d. 8. In the Paper Type drop-down list, click More , and then select the appropriate paper type.
11. If you want to print the photo in black and whi te, click the Color tab and select the Print in grayscale check box. 12. Click OK , and then click Print or OK in the Prin t dialog box. NOTE: Do not leave unu sed photo paper in the i nput tray. The paper m ight start to curl, which could reduce th e quality of your printou t.
4. Click the button t hat opens the Properties di alog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Paper Type drop-down list, click More , and then select the appropriate paper type.
7. For binding, do one of the followi ng: • For binding on the top like a notebook or calendar, sel ect the Flip Pages Up check box. This causes the od d and even pages of your docum ent to print opposit e of each other top-to-bott om.
To print a multiple-pag e document as a booklet 1. Load paper into the i nput tray. The paper shoul d be thick enough so that the images do not show through to t he other side. 2. On the File menu in your software appli cation, click Print . 3. Make sure the HP All- in-One is the selected prin ter.
13 5 7 9 11 Figure 7-1 Left-edge binding for left-to-right languages 1 3 5 79 1 1 Figure 7-2 Right-edge bindi ng for right-to-left languages Print multip le pages on a single sheet You can print up t o 16 pages on a single sheet of paper. To print multipl e pages on a single sheet 1.
8. In the Page orde r list, click an appropriate page order option. The sample outp ut graphic is numbered to show how the pages will be ordered if you select each option.
6. In the Layout Optio ns area, select Front to Bac k in the Page Order option. NOTE: If you set your docume nt to print on both sides of the page, the Front to Back option is not availab le. Your document wi ll automatically pr int in the correct order.
6. In the Paper Type drop-down list, click More , and then select the appropriate paper type. TIP: If you want to make notatio ns on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box.
Print a poster You can create a post er by printing a document on multiple pages. The HP All-in-One prints dotte d lines on some pages to indi cate where to trim the pages before ta ping them together. To print a poster 1. Make sure you have pa per loaded in the input tray.
To print a W eb page 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your Web browser, click Print . The Print dialog box appea rs. 3. Make sure the HP All- in-One is the selected prin ter. 4. If your Web browser supports it, select the items on th e Web page that you want t o include in th e printout.
3. Double-click the HP All -in-One icon. TIP: You can also double-click the p rinter icon in the Win dows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Prin ting or Cancel , or p ress the Delete key on your keyboard.
8 Use the photo features The HP All-in-On e is equipped with memory card sl ots which enable yo u to insert a memory card and beg in printing pho tos from your digital camera without uploading you r photos to a compute r first.
This section contains the foll owing topics: • Print photos • Save photos t o your computer • Edit photos usin g your computer • Share photos with friends and relatives Print photos The HP All.
6. Press the Copi es button until th e number of copies you want t o print appears on the display. 7. Press the Print button. TIP: While the pho to is printing, you can con tinue scrolling thro ugh the photos on your memory card. When you see a phot o you want to print, you can press the Print button to add tha t photo to the print queu e.
6. Press the Copies button until the number of copies you want to print appears on t he display. 7. Press the Print button. TIP: While the photo is printi ng, you can continue scrolling through the photos on your memory card. Whe n you see a photo you want to prin t, you can press the Print button to add tha t photo to the print queu e.
To print camera -selected photos using the DPOF standard 1. Insert your memory card into th e appropriate slot on the HP All-i n-One. 2. When prompted , do one of the foll owing: • Select OK to p rint all DPOF-tagged photo s. • Select CANCEL to bypass DPOF pri nting.
Before transferring phot os to your computer, you nee d to remove the memory card f rom your digital ca mera and insert it in t he appropriate memo ry card slot on the HP All-in-One. NOTE: The HP All-in-One mu st be connected to a computer that h as the HP Photosmart Softw are installed on it.
9 Use the scan features Scanning is the process o f converting text and pictures i nto an electronic format for your computer. You can scan a lmost anything (photos, magazine art icles, and text docume nts) on the HP All-in -One.
To scan to a computer 1. Load your original pri nt side down on the right front corner of the glass. 2. Ensure that there a re no memory cards in serted in the memory card slots on the HP All-in-One . 3. Press Scan . A preview image of the scan appears on your computer, where you can edit it.
Stop scanning To stop scanning ▲ Press Cancel on the control pa nel. Stop scanning 69 Scan.
Chapter 9 70 Use the scan features Scan.
10 Use the copy features The HP All-in-One allows you to produce high-quality color a nd black-and -white copies on plain or photo pa per. You can enlarge or reduce the size of an o riginal to fit a sp ecific paper size, adjust th e copy quality, and make high-quality cop ies of photos, incl uding borderless copies.
3. Press the Copies but ton to increase the number of copies. When you reach th e maximum, the sett ing returns to 1 copy. TIP: Use the software t hat you installed with t he HP All-in-One to set the number of copies higher than supported from the control panel.
This section contai ns the following topics: • Make a borderless copy of a photo • Resize an orig inal to fit onto letter o r A4 paper Make a borderle ss copy of a photo For the best quali ty when copying a photo, lo ad photo paper in the in put tray.
To resize a document from the control pa nel 1. Make sure you have pa per loaded in the input tray. 2. Load your original pri nt side down on the right front corner of the glass. 3. Press the Size button to select Resize to Fit . 4. Press Start Copy Black or Start Copy Color .
11 Maintain the HP All-in-One The HP All-in -One requires l ittle maintenan ce. Sometimes you migh t want to clean the glass and lid backing to re move surface dust and ensure t hat your copies and scans remain clear. You wil l also need to replace, align, or clean your print ca rtridges from time to time.
To clean the g lass 1. Turn off the HP All -in-One, unplug the power cord, and raise the lid. 2. Clean the gla ss with a soft cloth or sponge sli ghtly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carbon tetrachloride on the glass, si nce they can damage it.
To print a self-test report 1. Load letter o r A4 unused plain white paper into the input t ray. 2. Press and hold the Cancel button a nd then press the Start Copy Color bu tton. The HP All-in-On e prints a self-test repo r t, which might indicate the source of the printing problem.
• Clean the print ca rtridges • Clean the p rint cartridge cont acts • Clean the area arou nd the ink nozzles • Remove ink from y our skin and clothing Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
NOTE: The HP All-in-One can only detect the i nk levels for genuine H P ink. The ink levels in print cartridge s that are refilled or have been used in other devices, mig ht not register accurately.
To replace the print cartridges 1. Make sure th e HP All-in-One is on. CAUTION: If the HP All-in -One is off when yo u open the print cartridge do or to access the print cart ridges, the HP All-in-One will not release the cartridges for changing.
7. Remove the new prin t cartridge from its packaging and, being careful to tou ch only the black plastic, gent ly remove the plastic tape by usin g the pink pull tab.
9. Close the print cartridge door. If you installed a new print cartridge, the H P All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loa ded in the input tray, then press the button next to OK .
One came with a p rint cartridge protector, you can us e an airtight plas tic container to protect your print cartridge. NOTE: If you use a plastic con tainer, make sure the ink nozzle s on the print cartridge do not touch the pl astic.
Align the print cartridg es When a new print cartridge is installed, the HP All-in-One aligns t he cartridge. You can also align the print cart ridges at any time from the soft ware you installed with the HP All- in-One. Aligning the prin t cartridges ensures high-qualit y output.
Clean the print cartridges Use this feature w hen the self-test report sho ws streaking, white l ines through any of the lines of color or when a color is muddy aft er installing a print cartridge for the first time. Do not clean print cartridges unn ecessarily, as this wastes ink and shortens the li fe of the ink nozzles.
To clean the p rint cartridge contacts 1. Turn on the HP All-in-On e and open the print cartridge d oor. The print carriage m oves to the far right side of the HP All-in -One. 2. Wait until th e print carriage is idle and silent , and then unplug the p ower cord from the back of the HP All -in-One.
When debris gets on the prin t cartridges, it can cause ink streaks and smudges on printed pages. Ink stre aking can be corrected by cleaning around the ink nozzles as described here.
6. Clean the fa ce and edges around the ink nozzl e area with the swab, as sh own below. 1 Nozzle plate (do not clean ) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle pla te. 7. Hold the print cartridge with the HP logo on top, and insert the prin t cartridge back into the slot.
12 Shop for ink supplies For a list of print cart ridge numbers, see the prin ted documentation t hat came with the HP All-in-One . You can also use th e software that came with t he HP All-in-One to find out the reorder number fo r all the print cartridges.
Chapter 12 90 Shop for ink supplies Shop for ink supplies.
13 Troubleshooting This section contai ns the following topics: • Troubleshootin g tips • Hardware setup troubleshooting • Software instal lation troubleshoot ing • Wireless setup t roubleshoo.
• Look at the On button located on the to p of the HP All-in-One . If it is not li t, the HP All- in-One is t urned off. Make sure the powe r cord is firmly conn ected to the HP All-in- One and plugge d into a power outlet. Press th e On button to turn on the HP All-in- One.
• Do not reattach the prote ctive tape once it has been removed from t he print cartridge. Reattaching the plastic tape might damag e the print cartridge. Place the print cartridge in the HP All-in-O ne immediately after removing the pl astic tape. If this is n ot possible, store it in a print ca rtridge protector or airtig ht plastic container.
• Do not combine differe nt paper types and paper sizes in the input tray; the entire stack of paper in the input tray mu st be the same size and type. • Store printed p hotos under glass or in a storag e book to prevent bleed ing over time from high humid ity.
2. Gently pull the paper ou t of the rollers. CAUTION: If the paper tears when you are removing i t from the rollers, check the rollers and wh eels for torn pieces of paper that mig ht be remaining inside the device. If you do not remove all the pieces of paper fro m the HP All-in-One, more paper jams are likely to occur.
2. Reinsert th e print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket. 3. Repeat steps 1 and 2 f or the tri-color print cartridge on the le ft side. 4. If the problem persists, pri nt a self-test report to determi ne if there is a problem with the print cartridges.
To print a self-test report 1. Load letter o r A4 unused plain white paper into the input t ray. 2. Press and hold the Cancel button a nd then press the Start Copy Color bu tton. The HP All-in-On e prints a self-test repo r t, which might indicate the source of the printing problem.
To clean the p rint cartridge contacts 1. Turn on the HP All-in-On e and open the print cartridge d oor. The print carriage m oves to the far right side of the HP All-in -One. 2. Wait until th e print carriage is idle and silent , and then unplug the p ower cord from the back of the HP All -in-One.
To replace the pri nt cartridges 1. Make sure the HP All- in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartri dge door to access the print cartri dges, the HP All-in-One will not release the cartridges for changing.
7. Remove the new print cartridge from i ts packaging and, being careful to touch onl y the black plastic, gen tly remove the plastic tape by using the p ink pull tab.
9. Close the print cartri dge door. If you installed a new print cartridge, the HP All-i n-One prints a print ca rtridge alignment pa ge. 10. When prompted , ensure plain white paper is load ed in the input tray, then press the button next to OK .
4. Turn off the HP All- in-One, wait one mi nute, then restart it. 5. Reinstall the H P All-in-One software. CAUTION: Do not co nnect the USB cabl e to the computer un til prompted b y the software installation screen.
Cause: You pressed the On button too quickly. Solution: The HP All-in-One mi ght not respond if you pres s the On butt on too quickly. Press the On button once. It m ight take a few minutes for the HP Al l-in-One to turn on. If you press the On button again during this ti me, you might turn the device off.
This section contains the foll owing topics: • When I insert the CD -ROM into my computer’s CD-RO M drive, nothing happens • The minimum system checks screen appears • A red X appears on the U.
Solution: Check that the HP All-in-One is turned on, and then try the u sb connection again. To retry the usb con nection 1. Unplug the HP All-in-One power cord, and then pl ug it in again. 2. Verify that the USB cable a nd power cord are plugged in. 3.
The registratio n screen does not app ear Cause: The registration screen did not launch automatical ly. Solution: You can access the regi stration (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart C4380 All-in-On e series , and then clicking Product Regist ration .
4. Disconnect the HP All-in-One from your co mputer. 5. Restart your comput er. NOTE: It is important t hat you disconnect the HP Al l-in-One before restarti ng your computer. Do not connect the HP All-i n-One to your computer un til after you have reinstal led the software.
Solution: Turn the computer on . Cause: The HP All-in-One is not prop erly connected to the compute r. Solution: Check the conn ection from the HP All-in-One to you r computer. Verify that the USB cabl e is securely plugged into the USB port on the back of the H P All- in-One.
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See t he user guide that cam e with your wireless router for information on how to acce ss the Embedded Web Server and check t he Broadcast SSID sett ing. For more information, see: “ Connect to an in tegrated wireless WLAN 802.
• If a cordless telephone, m icrowave, or other device that emits radio signals transmit ting at 2.4 GHz is nearby, move it f arther away to reduce radio interference. • If your compute r or wireless router is ne ar an external wall, mo ve them away from the wall.
If you do not know the WEP key, see the do cume ntation that came with your wireless router for information on ho w to access the router's Embedded We b Server. You can find the WEP key by logging o nto the router's Embedded Web Server using a computer on the wireless network.
Print quality troubleshooting If you are having prob lems with print quality, try the solutions in this section and observe the follow ing guidelines: • Replace refilled or empty cartridges with genui ne HP print cartridges.
For more information o n print cartridges, see “ Troubleshoot print cartridges” on page 95 . Cause: The paper i s too close to the prin t cartridge during prin ting. Solution: If the paper is to o close to the print cartridge durin g printing, the ink might be smeared.
Use OpenType or True Type fonts to ensure th at the HP All-in-One is able t o print smooth fonts. When selecting a font, lo ok for the TrueType or Ope nType icon. The printout has a horizon tal band of distortion near the bottom of the page Cause: Your image has light blue, gray, or bro wn hues that print near the bot tom of the page.
Solution: Load the paper with the pri nt side down. For example, if yo u are loading glossy photo paper, load the paper with the glossy side down. For more information, see: “ Load full-size paper” on page 35 Cause: You are using non-HP ink. Solution: HP recommends that yo u use genuine HP print cartridges.
If there is ink remai ning in the print cartridges, but you a re still noticing a pr oblem, print a self-test report to determine i f there is a problem with the print cartridg es. If the self-test report show s a problem, clean the print cartridge s.
paper. If you are printing on ot her types of paper, such as labels or transpa rencies, check that yo u have selected the correct paper type in the H P Photosmart Software.
Cause: You are printing on the w rong side of the paper. Solution: Load pa per with the print side dow n. For example, if you are loading glossy photo paper, load the p aper with the glossy side down. Printouts h ave vert ical streaks Cause: The paper type is not suitab le for the HP All-in-One.
Print troubleshooting Use this section to so lve these printing proble ms: • Envelopes prin t incorrectly • Borderless pri nting produ ces unexpected results • The HP All-in -One is not respondi.
Solution: If t he HP All-in-One is performing anot her task such as copying or scanning, your print jo b will be delayed until the HP All- in-One completes the current task.
If the connectio ns are secure, and nothing has printe d several minutes af ter you sent a print job to the HP All -in-One, check the status of the HP All-in-One. In t he HP Photosmart Softwar e, click Status . For more information, see: “ Communication problems over a USB conn ection” on page 91 Cause: The HP All-in-One is turned o ff.
Solution: Try printi ng another document from th e same software application . If this works, then try printing a previously saved versi on of the document that is not corrupt. Nothing happens wh en I try to print Cause: The HP All-in-One is turned o ff.
If the connectio ns are secure, and nothing has printe d several minutes af ter you sent a print job to the HP All -in-One, check the status of the HP All-in-One. In t he HP Photosmart Softwar e, click Status . For more information, see: “ Communication problems over a USB conn ection” on page 91 Cause: The HP All-in-One has a paper jam.
Make sure the margin setti ngs for the document do not exceed the prin table area of the HP All-in-One. To check your m argin settings 1. Preview your prin t job before sending it to the HP All-in-One.
Solution: To check your marg in settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margi ns. The HP All-in-One use s the margins you have set in you r software applicat ion, as long as they are g reater than the minimum marg ins the HP All-in-One suppor ts.
self-test report show s a problem, clean the print cartridge s. If the problem persists, you might need to repl ace the print cartridges. For more information, see: “ Troubleshoot p rint cartridges” on page 95 Cause: The document you are printing contains a n additional blank page.
Ink is s praying the inside of th e HP All-in-O ne when I pr int a photo Cause: The borderl ess print settings require ph oto paper to be load ed in the input tray. You are usin g the wrong pap er type. Solution: Make sure you load photo p aper in the input tray before you print a borderless print job.
If the memory card is no t inserted properly, the HP All-in-On e will not respond and the Photo light (ne ar the memory card slots) will not turn on. After the memory card has been inserted prop erly, the Photo light will blink for a few seconds, an d then remain lit.
The photos on the memory card do not transfer to my com puter Cause: The HP Ph otosmart Software is not inst alled. Solution: Install the HP Photosmart Soft ware that came with the HP All-in-O ne. If it is installed, restart your computer. To install the HP Photosmart Software 1.
Memory card is not av ailable Cause: If this message appears on your display, i t means that another user is accessing the memory card o ver the network. Other users who try to us e the same memory card might se e a read/write error message. The memory card might not appear, as expe cted, in a list of shared ne twork drives.
Solution: Retry your task at a later time. Scan troubleshooting Use this section to so lve these scan problems: • Scan halts • Scan fails • Scan fails because of insuff icient computer memory .
NOTE: To check to see whether t he software is running, right-click on t he HP Digital Imagi ng Monitor icon in the system tray at the far right of the Windows taskbar. Pick a devi ce in the list, and then click Displa y Status . Scan fails because of insufficie nt computer memory Cause: Too many applications a re running on your com puter.
Solution: Turn off autocropping in the softwa re to retai n the page layo ut. Scanned image sho ws dotted lines instead o f text Cause: If you use the Text image type to scan text t hat you plan to edit , the scanner might not recogn ize color text. The T ext image type scans at 300 x 300 dpi, in b lack and white.
See the documentatio n that came with Readiris, or w hichever OCR software you use, for information on h ow to select the OCR language . The scan fe ature does not work Cause: The computer is turned off. Solution: Turn the computer on . Cause: The HP All-in-One is not properly conn ected to the computer through a USB cable.
Solution: Load the original pri nt side down on the right fr ont corner of the glass as shown below. Cause: The HP Al l-in-One might be busy copying o r printing. Solution: Check the On button. If i t is blinking, the HP All-in-O ne is busy. Cause: The HP All-in-One does not recognize t he paper type.
Solution: Load the orig inal print side down on the right front corner of the glass as shown below. Resize to Fit is not workin g as expected Cause: You are trying to increase the size of a n original that is too small. Solution: Resize to Fit can only e nlarge the original up to th e maximum percentage allowed by your model .
Solution: Load the original pri nt side down on the right fr ont corner of the glass as shown below. To copy a photo, position the photo on the glass so tha t the long edge of the photo i s along the front edge o f the glass. Cause: Debris mig ht be stuck on the glass or on the back of the document l id.
The printout is bla nk Cause: The original is placed incorrectly on the gl ass. Solution: Load the orig inal print side down on the right front corner of the glass as shown below. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remain ing in the print cartridges.
Solution: Use photo pa per to make borderl ess copies. Errors If the HP All-in-One has an error, the lights on the device might fl ash, or an error message might appear on the d isplay of the HP All-in-One or your comp uter screen.
Solution: Turn the HP All-in-One off and open the print cartridge door to access the print ca rriage area. Remove any objects that a re blocking the prin t carriage (including any packing materials), and then turn the HP All-in-One on again. Follow the pro mpts on the display to cont inue.
For more information, see: “ Clear paper jams ” on page 94 Cause: The print carriage is blo cked. Solution: Turn the HP All-in-O ne off and open the print cart ridge door to access the print carriage a rea. Remove any objects that are blocking the print carriage (including any packing ma terials), and then turn th e HP All-in-One on again.
• Supported file ty pes for the HP All-in-One • File corrupted Error rea ding or writing the file Cause: The HP All-in-One software could not open or save the fi le. Solution: Check to see if you have the right fold er and file name. Unreadable file s.
Solution: Open the file i n another application, a nd save it in a format tha t the HP Photosma rt software re cognizes. For more information, see: “ Supported file types fo r the HP All-in-One” on page 143 Invalid file name Cause: The file name you entered is in valid.
• Card access error • Use only one card at a time • Card is inserted incorrectly • Card is not fully inserte d • Card is damaged Cannot crop Cause: The computer does not have eno ugh memory. Solution: Close all unnecessary applications. (Th is includes applicati ons that run in the background, such as screensavers and virus checkers).
For more information, see: “ Communication problems over a USB conn ection” on page 91 Out of disk space Cause: There is not enough available memory on your computer to perform the task.
After the memory card has been inserted prop erly, the Photo light will blink for a few seconds, an d then remain lit. Card is no t fully inser ted Cause: The card is not fully inserted. Solution: Make sure you fully insert the memory card into the appropriate slot on the HP All-in-One.
• Paper mismatch • Wrong paper width Paper ups ide down Cause: Paper in the in put tray is upsi de down. Solution: Load paper in the input tray print side do wn. Paper or ientation err or Cause: Paper in the in put tray is in land scape orientation.
Paper jam, mi sfeed or blocked carriag e Cause: Paper h as jammed the HP All-in-O ne. Solution: Clear t he jam. For more information, see: “ Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print ca rriage area.
Power and co nnection messages The following is a list of power- and connection-rel ated error messages: • HP All-in-O ne not found • Communicatio n test failed • Improper shutdow n • Two-way communication lost HP All-in-One not found Cause: This error a pplies only to USB-connected devices.
Solution: If t he HP All-in-One is not properly con nected to the computer , communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All-in-O ne and the computer, as sho wn below.
Solution: If the HP Al l-in-One is not properly connect ed to the computer , communicatio n errors can occu r. Make sure the USB cable is secure ly connected to the HP All-in-One an d the computer, as shown below.
Solution: If you have colored paper loaded in the input tray when you ali gn the print cartridges, the alignment fails. Lo ad unused plain white let ter or A4 paper into t he input tray, a nd then try the alignment a gain. If the alignm ent fails again, you mi ght have a defective sensor or print cartridg e.
Solution: To find support and warranty info rmation, go to the HP Web site at www.hp.com/support . If promp ted, choose your country/region, and then click Contact HP for information on calling for t echnical support. Cause: You install ed new print cartridg es which might need alignment.
covering the ink nozzl es, carefully remove the tape from the pri nt cartridges. Do not touch the ink nozzles or the co pper-colored contacts. 1 Copper-colored conta cts 2 Plastic tape with pink pull .
Solution: One or both of the prin t cartridges is missing. Remove and reinse rt the print cartridges and verify that they are fully inserted and locked in pla ce. If the problem persists, clean th e contacts of the print cartridges. For more information o n print cartridges, see “ Troubleshoot print cartridges” on page 95 .
Solution: To find supp ort and warranty informa tion, go to the HP Web site at www.hp.com/support . If prompted, choose your cou ntry/region, and then cli ck Contact HP for information on calling for technical support. Print cart ridge is not compatible Cause: The indicated print cartri dge(s) are not compatible w ith the HP All-in-One.
For more information, see: •“ Replace the print cartridges” on page 7 9 •“ Troubleshoot pri nt cartridges” on page 95 Errors 157 Troubleshooting.
Chapter 13 158 Troubleshooting Troubleshoot ing.
14 HP warranty and support Hewlett-Packard provides Internet and phone su pport for the HP All-in-One. This section contains the following topics: • Warranty • Print cartridge warranty information.
• Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language.
Phone support per iod One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply.
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see “ Pack the HP All-in-One” on page 163 . Call HP Korea customer support Chapter 14 162 HP warranty an.
Prepare the HP All-in-One for shipment If after contacting HP Support or returning to the point of purchase you are req uested to send the HP All-in-One in for service, make sure you remove and keep t.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage c aused by improper packaging and/or improper transportation is not covered under the w arranty. 2. Place the return shipping l abel on the outside of the box.
15 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed do cumentation that came with the HP All-in-One.
This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy consumption • Disposa.
Disposal of Waste Equip ment by Users in Private Househ olds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of w ith your other household wa s te.
This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to user s in Korea • VCCI (Class B) compliance statement fo r users in Japan • N.
Notice to user s in Korea VCCI (Class B) compl iance statement for users in Japa n Notice to users in Japan about power cord Geräusch emission Geräusc hemission LpA < 7 0 dB am Ar beitsplatz im Nor malbetrieb nac h DIN 45 6 3 5 T .
Wireless: Notice to users in Brazil A viso aos usuários no Brasil Est e equipamento opera em carát er secundár io , isto é, não tem dir eito à pr oteção contr a interferênc ia pr ejudi cial , mesmo de estaçõe s do mesmo tipo, e não pode ca usar interferênc ia a sist emas operando em caráter pr imári o.
European Union Regulator y Notice European Union Regulator y Notice Produc ts bearing the CE marking com ply w ith the follo wing E U Direc tiv es: • Lo w V oltage Dir ecti ve 7 3/2 3/EEC • EMC Direc tiv e 2004/1 08/EC CE compliance of this pr oduct is v alid only if po we red w ith the corr ect CE-mar ked A C adapter pr ov ided b y HP .
Declaration of conformity (European Economic Area) The Declaration of Conformity in this documen t complies with ISO/IEC 17050-1 a nd EN 17050-1. It identifies the product, manufacturer’s name and addr ess, and ap plicable spec ifications recognized in the European community.
Index Symbols/Numerics 10 x 15 cm photo paper load 36 specifications 165 2 pages on 1, print 54 4 pages on 1, print 54 4 x 6 inch (10 x 15 cm) borderless photos print 48 4 x 6 inch photo paper, load 36 802.
documents edit scanned 68 scan 67 double-sided prints 51, 52 DPOF file 64 E edit photos 65 edit scanned images 68 Embedded Web Server password settings 24 encryption settings 27 WEP key 20 envelopes l.
missing information from copy 135 text from scan 133 N network connection type 24 interface card 17 name 26 restore settings 23 security 20 status 24 upgrade 22 network configuration page 24 normal co.
printer sharing Mac 16 Windows 16 Printing Shortcuts tab 46 problems copy 134 error messages 139 print 119 scan 131 Q quality print 44 quality, copy 72 R radio, turn off 23 Readme file 101 recycle ink.
error messages 139 filename appears as gibberish 130 memory c ard 127 others on network can access my memory card 130 print 119 scan 131 two-sided prints 51, 52 U uninstall software 106 upgrade to net.
178 Index.
An important point after buying a device HP (Hewlett-Packard) C4380 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) C4380 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) C4380 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) C4380 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) C4380 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) C4380, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) C4380.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) C4380. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) C4380 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
