Instruction/ maintenance manual of the product A8P79ABGJ HP (Hewlett-Packard)
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LASERJET PRO MFP User Guide M521 2.
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HP LaserJet Pro MFP M521 User Guide.
Copyright and License © 2013 Copyright Hewlett-Packard Developme nt Comp any, L.P. Reproduction, adaptation, o r translation without prior written permis sion is prohi bited , except as allo wed und er the copyright laws. The infor mat ion co nta ine d her ei n is su bjec t to change without no tice.
Table of contents 1 Product i ntro duction ......... .......... .......... .............. .......... .......... ......... ......... .......... ......... ... .. 1 Product compa rison ....... ....... ....... ....... ....... ....... ........... ....... .
Enabl e or disable the Very Low Setting ...................................... ................................ 29 Customer self- repair pa rts ......... ....... ....... ....... ....... ........ .......... ....... ....... ....... ....... ....... .....
Use a printing prese t (Mac OS X) ........ ....... ........ ....... ........ ........... ....... ........ ....... ....... 73 Create a printing p reset (Mac OS X) ..... ................. ................ ................. ............... ... 73 Automatically print on b oth sides (Mac O S X) .
Configu re the scan to network folde r feature ............................................................. 103 Configu re the sca n to e mail f eature ........ .................... ................. .................. .......... 1 03 Scan to a netwo rk fol der .
Use autore duction fo r inco ming faxes .......... ....................... ....................... .............. 125 Set fax reprint s ettings . ...... ......... ...... ....... ...... ...... ...... ...... ....... .......... ...... ...... ...... .... 1 25 Set the fax sounds volu me .
Printer sh aring discla imer ....... ......... .......... ............... .......... .......... ......... .......... ....... 145 View or change ne twork settings ........ ......... ......... ........ .......... ......... ......... .............. . 145 Manually c onfigure IPv 4 TCP/IP p arameters from the c ontrol pa nel .
Clear jams .. ............ ........... ............. ............ ........... ............ ............. ................. ............ . ...... 165 Jam loca tions ........... .................... ................. .................. .................
Solve w alk-up USB printing problems ............... ................... .................... ................................ 199 The USB Fl ash Driv e menu does not ope n when you in sert the USB fl ash drive .... ...... ... . 199 The file does not print from the USB flash drive .
The pr oduct uses a fax ove r IP or VoIP p hone servi ce ................... 213 An error message d isplays on the co ntrol panel ......................................... 214 The No fax detecte d. messa ge displays ......... ........ ............ ...
Solve prod uct software proble ms with Mac OS X ...................... ............................. .................. 229 The print driv er is not listed in the Print & Fax or Print & Scan list ..... .................... ........ 229 The product name does not appear in the p roduct list in the Print & Fax or Print & Scan list .
1 Product introduction ● Product comparison ● Pro duc t v iew s ● Control panel ● Print product reports ENWW 1.
Product compari son M521dn A8P79A M521dw A8P80A Paper ha ndling Tray 1 (100-sheet ca pacity) Tray 2 (500-sheet ca pacity) Optional Tray 3 (500-s heet capaci ty ) Standard outp ut bin (250-sheet capaci.
M521dn A8P79A M521dw A8P80A Copy Copies at u p to 20 ppm Copy resolution is 300 dots per inch ( dpi) This docum ent feed er hold s up to 50 pa ges an d sup ports pag e sizes from 1 27 to 356 mm (5 to 14 in) i n length and from 12 7 to 216 mm (5 to 8.5 in) in width Flat bed sc anner suppor ts p age sizes up to 297 mm (11.
Product views ● Product front v i ew ● Prod uct ba ck v iew ● Interface ports ● Serial number and model number location Product front view 2 1 2 3 4 5 6 7 8 9 10 11 12 1 Automat ic docume nt f.
Product back view 1 2 3 4 1 Rear doo r and face-up ou tput bin (a ccess for cle aring jam s) 2 Dus t cover for Tray 2 (for print ing on legal-size paper) 3 P owe r conn ecti on 4 I/O port s and securi.
Interface ports 1 2 3 4 5 1 Slot for a cable -typ e securi ty lock 2 Loca l area ne twork (L AN) Et hernet (RJ-45) netwo rk port 3 Hi- Speed USB 2 .0 pr inting po rt 4 T eleph one “li ne out” po r.
Serial number and model number location The model number and serial number are listed on an identification label loc a ted on the back of the product. They are also listed on the ins ide of the front doo r.
Control panel ● Control-panel layout ● Control-panel Home s creen ● Control panel help syste m Control-panel la yout 1 Touchs creen dis play Provide s acc ess to the produc t feat ures an d indi.
9 Left arro w button and li ght Moves th e cursor to the left NOTE: This button illuminates only when the current screen can use this f eature. 10 Home button and light Provide s access to the Home screen NOTE: This button illuminates only when the current screen can use this f eature.
8 Apps button Provide s access to the Apps m enu to pri nt dir ectly fr om Web appli cations that y ou ha ve downloa ded from the HP ePrintCe nter Web site at www.
Print produc t reports From the Re ports menu, you can print several informativ e pages about the product. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch the name of the report that y ou want to print.
12 Chapter 1 Pr oduct introduction ENWW.
2 Paper trays ● Supported paper sizes ● Supported paper types ● Tray 1 ● Tray 2 and optional Tray 3 ● Use paper output options ENWW 13.
Supported pap er sizes NOTE : To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supporte d paper size s Size and dimensions Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex printing Letter 216 x 279 mm (8.
Table 2-1 Supported paper sizes (con tinued) Size and dimensions Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex printing Custom 105 x 148 mm to 216 x 356 mm (4.1 x 5.8 i n to 8.5 x 14 in) Custom 210 x 280 mm to 216 x 356 mm (8.3 x 11 i n to 8.
Supported pap er types For a complete list of specific HP-brand paper that this produ c t supports, go to www.hp. com/ support/ ljmfpM52 1series . NOTE : To obtain the best results, select the correct paper size and type in the print driver before printing.
Tray 1 ● Tray capacity and paper orientation ● Load Tray 1 Tray capa city and paper orientatio n To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.
Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and fold out the extension. 18 Chapter 2 Paper trays ENWW.
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the s ide guides so t hat they lightly touch the paper stack but do not bend the paper.
Tray 2 and optiona l Tray 3 ● Tray capacity and paper orientation ● Load Tray 2 and optional Tray 3 Tray capa city and paper orientatio n To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half o f the tray-full indicators.
Load T ray 2 an d optio nal Tray 3 NOTE: The proc e dure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. 1. Pull the tray out and lift up slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide a nd slide the sid e guides to the correct paper si ze.
4. Load the p aper into the tray. Make s ure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
Use paper output options Print to the standard output bin The standard output bin collects pa per face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bi n, be sure that the rear output bin is closed.
24 Chapter 2 Paper trays ENWW.
3 Parts, supplies, and accessories ● Order parts, accessories , and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of .
Order parts, accessorie s, and supplies HP orig inal toner cartridges and pa per ww w.hp.com/ go/su resu ppl y Orde r genuine HP parts or acc essories www.hp .com/ buy/parts Order thro ugh s ervic e or s uppor t pro vider s Cont act an HP-au thori zed se rvice or support pr ovider .
HP policy on non-H P supplies Hewlett-Packard Company cannot recommend the us e of non-HP toner cartridges, either new or remanufactured. NOTE: Fo r HP printer products, the use of a no n- HP to ner ca rtridge or a refill e d toner cartridge does not affect either the warranty to the customer or an y HP support contract with the customer.
HP anticounterfeit Web site Go to www .hp.co m/ go/anticounterfeit when you install an HP toner cartridge and the control-panel message say s the cartridge is non-HP . HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Print when a toner ca rtridge is at estimated end of life Black cartridge is lo w : The product indicates when a toner cartridge level is low. Actual to ne r cartridge life remaining may vary . Consider having a replacement available to install when print quality is no longer acceptable.
When the product is set to the Prompt option, there is some risk that faxes will not print after the n e w cartridge is installed if your pr oduct has received more faxes than the memory can hold while the product is waiting for the prompt to be a cknowledged.
Customer self-repair parts The following customer se lf-repair parts are available for the produc t. ● Parts listed as Mandatory self-replacement are to b e insta lled by customers, unless you are willing to pay HP s ervice personnel to p erform the repair.
Table 3-1 Customer se lf-repair parts (c ontinued) Item Description Self-replacem ent options Part number Power cable 220V – 10A Replacement cable – South Amer ica/Chile/ Peru Mandatory 8121-0735 .
Accessories Item Description Part number Optional 500-sheet tray and feeder un it Optional tray to increase paper capaci ty . CE530A MFP St and A stor age cabinet that is i nstalled beneath t he product .
Toner cartridge ● Toner-cartridge view ● Toner-cartridge information ● Replace the toner cartridge Toner-cartridge view 2 3 1 1I m a g i n g d r u m CAUTION: Do not touch the shutter or the surfa ce of the ro ller. Doing s o can da mage the cartridg e.
Toner-cartridge information Capacity Cartridge number Part number Stand ard-cap acity rep lacement black toner cartrid ge 55A CE255A Hig h -cap acity rep lacement bl ack tone r cart rid ge 55X CE255X For more information about supplies, go to www.hp.com/ go/learnaboutsupplies .
Replace the toner cartridge CAUTION: If toner gets on clothing , wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Inf ormation about recycling used toner ca rtridges is on the toner-cartridge box.
3. Remove the used toner cartridge from the pro du ct. 2 1 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times.
7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 2 1 1 8. Close the front door.
4P r i n t ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Create archiv.
Supported p rint driver s (Windows) Print drivers provide access to the product printing s ystem. The following print drivers are availab le at www.h p.com/ go/ljmfpM 521series _softw are . HP PCL 6 drive r ● Provided as the defa ult driv er on the in-b ox CD.
The HP UPD communicates directly with each HP produc t, gathers configuration information , and then customizes the user interface to show the produc t’ s unique, available features. It automatically enables features that a re available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.
Change pri nt-job setting s (Window s) ● Priority for changing print-job settings ● Change the settings for all print jobs u ntil the software program is closed ● Change the default settings for.
Change the default settings fo r all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Pr in ters and Faxes .
Change pri nt-job se ttings (M ac OS X) ● Priority for changing print-job settings ● Change the settings for all print jobs u ntil the software program is closed ● Change the default settings fo.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for wh ic h you want to c hang e the print settings. 4. For each menu, select the print setting s that you want to save for reuse.
Print tasks (Windows) ● Use a printing shortcut (Windows) ● Create printing sho rtcuts (Windows) ● Automatically print on both side s (Windows) ● Manually print on both sides (Windows) ● Pri.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcu ts . Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings chang e on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job.
Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button.
5. Select the print options for the new shortcu t. 6. Click the Sa ve A s b utton. ENWW Print ta sks (Windows) 49.
7. Enter a name for the shortcut, and the n click the OK button. 8. Click the OK button to close the Document Properties dialo g box. I n the Print dialog box, c lick th e OK button to print the job.
Automatically print on bo th sides (Windows) The product supports the following p aper sizes for automatic duplex printing: ● Letter ● Legal ● A4 ● 8.
3. Click the Fi nishi ng tab. 4. Select the Print on both sides check b ox. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually pri nt on both sid es (Windows) For paper sizes and types that the automatic duplexer does not support, use ma nual duplex printing. To use this option, the produc t must be configured to en abl e manu al duple xing. The firs t five s teps of the following task need to be performed only one time.
6. Load Tray 1 with the paper for your document. 7. From the software program, select the Print option. 8. Select the product, and then click the Properties or Pr efer en ces button.
10. Select the appropriate paper size for your document, and select the type of paper you are u sin g. In the Paper source drop-dow n list, select the Manual Feed in Tray 1 option. 11. Click the Finish ing tab. 12. Select the Print on both sides (manually) check box.
13. Retrieve the printed sta ck from the output bin, and place it with the printed-side facing down in Tray 1. NOTE: D o not rotate or turn over the pages.
Print multiple pages per sheet (Win dows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders , Page order , and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the pa ge orientation (Win dows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button.
4. In the Orientation area, s elect the Portrait or Landscape option. To print the pa ge image upside down, selec t the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Select the paper typ e (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Paper/Quality tab. 4. From the Paper type dro p -down list, click the More.
5. Expan d the list of Type i s: options. 6. Expand the category of paper types that best describes your paper. 62 Chapter 4 Pri nt ENWW.
7. Select the option for the type of pap er you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialo g box.
Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Paper/Quality tab. 4. In the Special pages area, cl ick the Print pages on different paper option, and then click the Settings button.
5. In the Pages in document area, select either the First or Last op ti on. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add bu tton . 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.
8. Click the OK button. 9. Click the OK button to close the Document Properties dialo g box. I n the Print dialog box, c lick th e OK button to print the job.
Scale a document to f it page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button.
4. Select the Print document on option, and then select a size fr om the dr op-do wn list . Click the OK button to close the Document Properties dialog box.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button.
5. In the Booklet layout drop-down list, clic k the Left b indin g or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet . Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
3. Clic k th e Paper/Quality tab. 4. Clic k th e Custom button. 5. Type a name for the custom size and s pecify the dimensions. ● The width is the short e dge of the pape r. ● The length is the long edge of t he paper. 6. Clic k th e Save b utton, and then click the Close button.
Cancel a p rint job (Wind ows) 1. If the print job is cu rrently printing, cancel it by pressing the C ancel button on the product control panel. NOTE: If the print job is too far into the printing process, you might not have the op t ion to cancel it.
Print tasks (Mac OS X) ● Use a printing preset (Mac OS X) ● Create a printing preset (Mac OS X) ● Automatically print on both sid es (Mac OS X) ● Manually print on both s ides (Mac OS X) ● P.
5. In th e Presets menu, click the Save As ... option, and enter a name for the preset. 6. Clic k th e OK button. Automatically print on both sides (Mac OS X) The product supports the following p aper sizes for automatic duplex printing: ● Letter ● Legal ● A4 ● 8.
Manually print on both sides (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select this product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu.
Select the paper typ e (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Fin ishin g menu.
4. Select a binding option from t he Two- Sided drop-down list. 5. Open the menus drop-down list, and then click the Booklet Printing menu. 6. Clic k th e Format Output as Book let box, and select a binding option. 7. Select the paper size. 8. Clic k th e Print button.
7. Select options for the remaining settings. 8. Clic k th e Print button. Cancel a print job (Mac OS X) 1. If the print job is cu rrently printing, cancel it by pressing the C ancel button on the product control panel. NOTE: If the print job is too far into the printing process, you might not have the op t ion to cancel it.
Create arc h ival-q uality prints Archive print produces output that is less susceptibl e to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. NOTE: A rchival-quality printing is accomplished by in creasing the temperature of the fuser.
Use HP ePrint Use HP ePrint to print documents by sending them as an ema il attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a w ired or wireless netw ork and have Internet ac cess to use HP ePrint .
Use AirPrint Direct printing using Apple’s AirPrint is supported fo r iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iO S 4.
Use walk-up USB prin ting 1. Insert the USB flash drive into the USB port on the front of the product. 2 2. The USB F lash Drive menu opens. Touch the arrow buttons to scroll through the o p tions. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3.
5C o p y ● Set new default copy settings ● Restore copy default settings ● Mak e a si ng le co py ● Make multiple copies ● Copy a multiple-page original ● Copy identification cards ● Col.
Set new default copy settings You can save any combination of c opy settings as the default settings to use for every job. 1. From the Home screen, touch the Co py button. 2. Touch the Settings button. 3. Configure the copy se ttings to meet your pref erences, and then scroll to and touch the Set a s N ew Defaul ts button.
Restore copy default settings Use this procedure to restore the fact ory default copy setting s. 1. From the Home screen, touch the Co py button. 2. Touch the Settings button. 3. Scroll to and touch the Restor e De faul ts button. 4. Touch the OK button t o restore the defaults.
Make a sin gle copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If docu ments are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on t he scan ner gl ass.
Make mult iple copies 1. Load the document onto the scanner glass or into the document feeder. NOTE: If docu ments are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on t he scan ner gl ass.
Copy a multipl e-page original 1. Insert the originals into t he document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3.
Copy identification cards Use the ID Copy feature t o copy both sid es of identification c ards, or other s mall-size documents, onto the same side of one s heet of paper. The product pr ompts y ou to copy the first side and then to place the second s ide on a different a rea of the sca nner glass and copy again.
Collate a copy jo b 1. Load the document onto the scanner glass or into the document feeder. NOTE: If docu ments are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on t he scan ner gl ass.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the doc ument . 3. From the Home screen on the pr oduct control panel, touch the Copy butto n.
Copy on both sides m anually 1. Place the document face-down on the scanner glass w ith the upper-left co rner of the page in the upper-left corner of the glass. Close the scan ner. 2. From the Home screen on the pr oduct control panel, touch the Copy butto n.
Reduce or enlarg e a copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If docu ments are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on t he scan ner gl ass.
Optimize c opy quality The following copy-quality settings are av ailable: ● Auto Select : Use this setting when you are not conc e rned about the quality of the c opy . This is the default setting. ● Mixe d : Use this setting for doc uments that contain a mixture of text and graphics.
Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Tou ch the Settings button. 4. Tou ch the Lighter/Darker button. 5. Touch the “+” or “-” button to adjust the setting, and then touch the OK button.
Copy in draft mode Using draft mode can use less toner. However, us ing draft mode c an also reduce print quality . HP does not recommend the full-time use of draft mode . If draft mode is used full-time, the toner supply might outlast the mechanical parts in t he toner cartri dge.
Set the paper size and type for copying on specia l paper 1. From the Home screen, touch the Co py button. 2. Touch the Settings button, and then scrol l to and touch the Paper button. 3. From the list of paper sizes, touch the na me of the paper size that is in Tray 1.
98 Chapter 5 Copy ENWW.
6S c a n ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a US B flash drive ● Set up scan to network folder and s can to email features.
Scan by using the HP Sc an software (Windows) 1. Double-click the HP Scan icon on the computer desktop. If the ico n is not on the computer desktop, open the Programs folder , click HP , open the folder for this product, and then c lick HP Scan . 2. Select a sc anning shortcut, and adjust the settings if necessary.
Scan by using the HP S can software (M ac OS X) 1. Open the HP Scan software, wh ich is located in the Hewlett-Packard folder inside the Applications fol de r. 2. Follow the on-screen instructio ns to scan the document. 3. When you have scanned all the pages, click the Send button to print the pages or save them to a file.
Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the fro nt of the product. 3. From the Home screen on the product control panel, touch the Sc an button. 4.
Set up scan to netw ork folder and scan to email features To use these sc an features, the product must be co nnected to a network. These scan features are not available until you configure them.
7. Clic k th e Save and Test button at the bottom of the screen to save the s ettings and tes t the setup. 8. You can add contacts to the Email Address Book or configure other default Email Settings. These steps are optional. Click t he E-mail Address Book link and the E-mail Options links in the left pane of the screen to set up these features .
Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be co nfigured using the H P Embedded Web S erver.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attac hment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be co nfigured using the H P Embedded Web S erver.
Scan by using other software If you install the full produc t software, the product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. If you install the minimu m product software , the product is WIA -compliant. The product works with Windows -based programs that support TWA IN-compliant or WIA-compliant scanning devices.
108 Chapter 6 Scan ENWW.
7F a x ● Set up the p roduct for fax ● Use the phone book ● Configure send fax settings ● Configure receive fax settings ● Set fax polling ● Use fax ENWW 10 9.
Set up the product for fax Connect t he fax port to a telephone line 1. Connect t he telephone cable to the fax port on the product and to the telephone jack on the wall. The pr oduct is an an alog de vice. HP recom mends u s ing the product on a dedic ated analog telephone line.
Telephones used in conjunction with th e pro d uct can be employed in two ways: ● An extension phone is connected to the sa me phone line at a nother location. ● A downstrea m phone is connect ed to the produc t or to another device that is c onnected to the product.
3. Touch the Basic Setup button. 4. Touch the Rings to Answe r button. 5. Set the product rings-to-answer setting for at leas t one ring more than the number of rings for which the answering machine is set. Use the keypad to enter the number of rings, and then touch the OK button.
Set up for stan d-alone fax You can use the product as a stand-alone fax machine without connecting it to a computer or a network. 1. Unpack and set up the product. 2. From the Home screen on the product control panel, touch the Setup button. 3. Touch the Fax S etu p button.
Use the HP Fax Setup Wizard to set the fax time, date, and header (Windows) 1. Clic k Sta rt , and the n click Programs . 2. Clic k HP , click the name of the p roduct, and then click HP Fax Setup Wizard . 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
Use the p hone book You can store frequently dialed f ax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries can be individual fax number s or gro ups of fa x nu mber s.
Delete speed-dia l entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Me nu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, to delete all the entrie s, touch the Delete All Entries butto n.
Configure send fax settings ● Set special dialing symbols and opt ions ● Set the dial tone detection ● Set autoredial options ● Set light/dark and resolution ● Set billing codes Set special dia ling symbols and options You can in s ert pauses into a fax number that you are dialing.
Set the dial tone detectio n Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your te lephon e, turn on the detect-dial-tone setting. This p revents the product from sending a fax while someone is on the telephone.
Set the redial-on-no-answer option If this option is on, the pro d uct redials automati cally if the receiv ing machine does not answer. The factory-set default for the redial-on-no-answer option is Off . 1. From the Home screen on the product control panel, touch the Setup button.
● Super fine : This setting is best used for documents that mix text and images. The transmission time is slower than the Fine se tting but faster than the Photo s etting. ● Phot o : This setting produces the be st images, but greatly increases the transmission time.
Use billing codes 1. Load the document in the document feeder or on the scanner glas s. 2. From the Home screen on the product control panel, touch the Fax button. 3. Enter the fax number, or select a speed-dial or group-dial entry. 4. Touch the Start Fax button.
Configure receive fax settings ● Set fax forwarding ● Set the answer mode ● Block or unblock f a x numbers ● Set the number of rings-to-answer ● Set distinctive ring ● Use autoreduction fo.
● Fax/Tel : The product answers incoming calls immediately. If it detects the fax tone, it processes the call as a fax. If it does n ot dete ct the fax tone, it c rea tes an audible ring to alert you to answer the incoming voice c all. ● Manu al : The product never answers calls without intervention.
When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones. The default setting for rings-to-ans wer is varies by country / region. Use the following table to determine th e number of rings- to-answer to use.
● Doubl e : The p roduct answers any c alls that produce a double-ring pattern. ● Triple : The product answers any calls that p roduce a triple-ring pattern. ● Doub le a nd T rip le : The product answers any calls that produce a d ouble-ring or triple-ring pattern.
Set the fax sounds volume Use this setting to control the volume of the fax so unds from the control panel. You can make changes to the following sounds: ● Alarm Volume ● Ring Volume ● Phon e Li ne V ol ume Set the alar m volume, phone-lin e volume, and rin g volume 1.
4. Scroll to and touch the Private Receive b utton, and then t ouch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive . a. Touch the OK button, and then use the keypad to enter the system password.
Use fax ● Supported fax programs ● Can cel a fa x ● Delete faxes from memory ● Use fax on a DSL, PBX, or ISDN system ● Use fax on a VoIP service ● Fax memory contents are retained when the.
Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial afte r encountering a busy s ignal, an unanswered call, or a communication error. ● The fax is scheduled to be sent at a future time.
during DSL setup, the signal can be separated so th at some of the bandwidth is used to transmit an analog signal (for voice and fax) while the r e maining bandwidth is used to transmit digital data. NOTE: Not all faxes are compatible w ith DSL services.
Security issues when connecting i nternal networks to public phone lines The product can send and receive fax data over teleph one lines that conform to public s witch telephone network (PSTN) standards. The secure fax protocol s make it impossible for computer viruses to be transferred from the telephone li ne to a compute r or network.
7. The product scans the first pag e and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this p rocess until you have scanned all the pages. 8. When you hav e scanned the last pag e, touch the No button at the prompt.
Use sp eed dial s and group- dial e ntries 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the pr oduct control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you want to use.
3. Enter the fax number of one or more r e cipients. 4. Load the document in the document fee der. 5. Click Send Now . Send a fax from a third-party software program, such as Mi crosoft Word 1. Open a document in a third-party program. 2. Click the File menu, and then click Print .
Schedule a fax t o be sent late r Use the product control panel to schedule a fax to be sent automatically at a future time to one or more people. When this procedure is completed, the product scans the document into memory and then returns to the Ready state.
Use access codes, c redit ca rds, or calling card s To us e access codes , credi t cards , or cal ling ca rds, dial manua lly t o all ow for paus es an d dial ing codes. Send faxes inter nationally To send a fax to an international destination, dial manually to allow for pauses and international dial ing co des.
Print a fax When the product receives a fax transmission, it pr ints the fa x (unless the private-receive featu re is enabled) and also stores it automatically to flash memory.
Reprint a fax When the Allo w Fax R eprin t feature is on, the product stores re ceived faxes in memory. The product has abo ut 3.2 M B of stor age space, which holds about 250 pages. These faxes are stored continuou sly. Reprinting them does not clear them from the memory.
Automatically p rint on both s ides of received faxes Use the product control panel to co nfig ure the product to print two-sid ed copies of rece ived faxes. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax S etu p button.
140 Chapter 7 Fax ENWW.
8 Manage and main tain ● Use the HP Reconfiguration Utility to change the product connection (Windows) ● Set up HP Wi re less Direct Printing ● Use HP Web Services applications ● Configure IP .
Use the HP Reconf iguration Util ity to c hange the product connec tion (Windows) If you are already using the product and you wish to change the way it is co nnected, use the HP Reconfiguration Utility to set up the connection.
Set up HP Wireless Direct Printing NOTE: This feature i s available with wireless models only. The HP Wireless Di re ct Printing feature lets you prin t from your wireless mobi le devic e directly to an HP Wireless Direct-enabled product without requir ing connection to an esta blished network or the Internet.
Use HP Web Ser vices applic ations 1. From the Home screen on the produc t control panel, touch the Web Services button. 2. Touch the Enable Web Services button. After you download an application from the HP e PrintCenter Web site, it is available in the Apps menu on the product control panel.
Configure IP network settings ● Printer sharing disclaimer ● View or change netw ork settings ● Manually configure IPv4 TCP/IP parameters from the co ntrol panel ● Rename the product on a netw.
Rename the product on a network If you want to rename the product on a n e twork s o that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the produc t control panel, touch the Network button to find the product IP address.
Link speed and dupl ex settings NOTE: This infor ma tion applies only to Ethernet ne tw orks. It does not ap ply to wireless networks. The link speed and communication mode of the print server must match the network hub. Fo r most situations, leave the product in automatic mode.
HP Devic e Toolbox (Wind ows) Use the HP Device Toolbox for Windows to check produc t status or to v iew or change product settings from your computer. T his tool opens th e HP Embedded Web Server for the p roduct. NOTE: This tool is available only if you p erformed a full installat ion when you inst alled the product.
Tab or section De sc ription Print tab Provid es the abilit y to chan ge default print s ettings from your comp uter . ● Printing : Change the default product p rint settings, s uch as number o f copies and paper or ientat ion. The se are t he same opt ions t hat are ava ilable on the contro l panel.
HP Utility for Ma c OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility w hen the product is connect ed with a U SB cable or is connected to a TCP/IP- bas ed ne twork .
Use HP Web Jetadmin softw are HP Web Je tadmin is an awa rd-winning, industry- leadi ng tool for efficiently ma naging a w ide variety of networked HP products, including printers, multifun ction products, and digital se nders.
Economy settings ● Print with Ec onoMode ● Set the Sleep De lay ● Set the Auto Power Down delay Print with Econo Mode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using E c onoMode c an also reduce print quality.
● Auto Power Down ● Power Down Delay 3. Select the time for the power-down delay. NOTE: The defa ult value is 30 Minut es . 4. The product automatically wakes from the auto po wer-down mode when it receives jobs or when you touch the screen on the product control panel.
Product security features The product supports security standards and recommended protocols that help you kee p the product secure, protect critical information on your network, and simplify the way you monito r and maintain the pro duct. For in-depth information about HP's s ecure imaging and printing solutions, visit www.
Upgrade the firmware HP offers periodic upgrades to th e product firmware. You can load the firmware upgrades ma nually, or you can set the product to automatically load firmware upgrades. Manually upgrade the fi rmware 1. From the Home screen on the product control panel, touch the Setup button.
156 C hapter 8 Manage and maintain ENWW.
9 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help syste m ● Paper feeds incorrectly or becomes jammed ● Cle ar j ams ● Improve print quali.
Solve p roblems check list Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the p roduct is s et up co rrectly ● Step 2: Check the ca bling or wireless .
● If your computer o r the product is connected to a wirel ess network, low signal quality or interference might be delaying print jobs. ● If the product is connected wirelessly, print a Wireless Network Test Report to verify that the wireless connection is working correctly.
Step 7: Test copy functi onality 1. Place the co nfiguration page into the document feeder and mak e a copy. If paper does not fe ed smoothly through the document feede r, you might n eed to clean the docu ment feeder rollers and separation pad. Make sure the paper meets specifications for this product.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or l a ng uage. To restore the product to the factory-default sett ings, foll ow these steps.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics.
Paper feeds incorrectly or beco mes ja mmed ● The product does not pick u p paper ● The product picks up multiple sheets of paper ● The document feeder jams, ske ws, or pic ks up multiple sheets.
The docu ment feeder jams, skews, or pic ks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Make sure that the document-feeder cov e r is closed. ● The pages mig ht not be plac ed correctly.
Clear jams ● Jam locations ● Clear jams in the document feeder ● Clear jams in the output a rea ● Clear jams in Tray 1 ● Clear jams in Tray 2 or optional Tray 3 ● Clear jams in the fuser ● Clear jams in the duple xer Jam locations Use this illustration to identify locations of jams.
Clear jams in the document fee der 1. Open t he document -feeder co ver. 2. Gently pull the jammed paper out. 166 C hapter 9 Solve problems ENWW.
3. Close the document-feed er cover. Make sure it is completely closed. 4. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out.
Clear jams in the output area 1. If paper is visible from the output bin, grasp the l eading ed ge and re move it . 2 2. Open the rea r door, and push down so it is fully opened t o a 90° angle. NOTE: The rear doo r has two positions. It opens to a 45° angle for the rear output bin and t o a 90° an gle for c leari ng jams.
3. Remove any jammed paper. 4. Close the rear door. ENWW Clear jams 169.
Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of t he pro duct. If most of the sheet of paper has been pulled inside the p roduct, continue with the following step s. 2. Press the front-door-release button.
4. Remove the toner cartridge. 2 1 5. Lift t he jam- access covers and remove a ny jammed paper. ENWW Clear jams 171.
6. Reinsert the toner cartridge. 2 1 1 7. Close the front door. 2 1 1 172 C hapter 9 Solve problems ENWW.
Clear jams in Tray 2 or optional Tray 3 1. Remove the tray from the product. 2. Remove the paper from the tray, and discard any damage d paper. 3. Verify that the rear paper guide is adjusted to the indentation for t he correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position.
4. Load the p aper into the tray. Make s ure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
7. Open the front d oor. 2 1 8. Remove the toner cartridge. 2 1 9. Lift t he jam- access covers and r emove a ny jammed paper. ENWW Clear jams 175.
10. Reinsert the toner cartridge. 2 1 1 11. Close the front door. 2 1 1 176 C hapter 9 Solve problems ENWW.
Clear jams in the fuser 1. Press the front-door-release button. 2 2. Open the front d oor. 2 1 1 3. Remove the toner cartridge. 2 1 1 ENWW Clear jams 177.
4. Lift t he jam- access covers and r emove a ny jammed paper. 5. Reinsert the toner cartridg e. 2 1 6. Close the front door. 2 1 178 C hapter 9 Solve problems ENWW.
Clear jams in the du plexer 1. Completely remove Tray 2 from the pr oduct. 2. Push the green button to release the duplex pan. 2 3. Remove any jammed paper.
4. Close the duplex pan. 2 5. Reinsert Tray 2. 2 1 2 2 180 C hapter 9 Solve problems ENWW.
Improve print quali ty ● Print from a diffe rent software program ● Set the pap er-type setting for the print job ● Check the toner-cartridge status ● Prin t a cl ea ning pa ge ● Visually in.
7. Select the option for the type of paper you a re using, and click the OK button. 8. Clic k th e OK button to close the D o cument Properties dialog box. In the Print dia lo g box, click the OK button to print the job. Check the paper-ty pe setting (Mac OS X) 1.
Visually inspect the tone r cartridge 1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage . 3. Examine the surface of the green im aging drum on the toner ca rtridge. CAUTION: Do not touch the imaging drum.
Check the Eco noMode settings HP does not recommend the full-time use of EconoM ode . If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the tone r cartridge. If print quality begins to degrade and is no longer acc eptable, consider replac ing the toner cartridge.
HP UP D PCL 5 ● Recommended for general offi ce printi ng in Wind ows environm ents ● Compat ible wi th previo us PCL ver sions and older HP Lase rJet prod ucts ● The be st choice fo r printing .
Improve copy quali ty ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge co pying ● Clean the pickup rollers and separat.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to pre vent spotting. 5. Connect t he power cab le to an outlet, and then press the power button to turn the pro d uct on. 2 Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button.
1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the pr oduct control panel, touch the Copy butto n. 3. Tou ch the Settings button, and then sc roll to and t ouch t he Optimize button. Touch the arrow buttons to scroll through the o p tions, and then touch an option to select it.
1. Open t he document -feeder co ver. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, e thyl alcohol, or carbon tetrachloride on any part of the product; the se can damage the product.
Improve scan quali ty ● Check the scanner glass for dirt and smudges ● Clean the pickup rollers and separation pad in the document feede r Check the scanner glass for di rt and smudges Over time, specks of debris might collect on the scanner glass and white plas tic backing, which can affect pe rformance.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to pre vent spotting. 5. Connect t he power cab le to an outlet, and then press the power button to turn the pro d uct on.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, e thyl alcohol, or carbon tetrachloride on any part of the product; the se can damage the product.
Improve fax qual ity ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution setting ● Check the error correction se tting ● Send to a different fax machine ● Clean th.
3. Clean the scanner glas s, the document feeder strips, and the white plastic backing with a soft cloth or sponge t hat has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, e thyl alcohol, or carbon tetrachloride on any part of the product; the se can damage the product.
Check the error correction setting Usually, the product monitors the signals on the teleph one line while it is sending or receiving a fa x. If the product detects an error during the transm ission and the error-correction setting is On , the product can request that the portion of the fax be resent .
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, e thyl alcohol, or carbon tetrachloride on any part of the product; the se can damage the product.
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following s olutions. 1. Make sure the product is turned on and that the control pan e l indicates it is ready. ◦ If the control pa nel does not indicate the produc t is ready , turn the produc t off and then on again.
The product prints slowly If the product prints, but it s eems slow, try the following solutions. 1. Make sure the computer mee ts the minimum sp ecifications for this product. For a list of specifications, go to this Web site: www.hp. com/ support/ljmfpM52 1series .
Solve w alk-up USB printi ng problems ● The USB Flash Drive menu does not open when you ins ert the USB flash drive ● The file does not print from the US B flash drive ● The file that you want to print is no t listed in the USB Flash D rive menu The USB Flash Drive m enu does not open whe n you insert the USB flash driv e 1.
The file that you want to pr int is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that th e USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single fol der on the USB flash dr ive.
Solve fax probl ems ● Checklist for solving fax problems ● Perform a fax diagnostic test ● Fax trace report ● Fax error report printing ● Set the fax-error-correction mo d e ● Change the f.
3. In the For product box, enter the product model number, and then click the Go butto n. 4. Click the link for y our operating system. 5. Scroll to the Firmware se ction of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version.
Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you c a ll HP for help in resolving these problems, pr in t a T.30 trace report before y ou call. 1. From the Home screen on the product control panel, touch the Setup button.
3. Touch the Fax R epo rts button. 4. Touch the name of the report that y ou want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error.
You should change the setting only if y ou are having trouble sending a fax to or receiving a fax from a particular device. Decreasing th e fa x speed mig ht be usef ul when you are trying to send a f a x overseas, or receive one from ov e rseas, or if you are using a sate llite telephone connectio n.
d. Open the Fax Speed menu. e. Select the correct setting. ● Turn off the E rro r C orre cti on opt ion. a. From the Home screen on the product control panel, touch the Setup butto n. b. Open the Servi ce menu. c. Open the Fax Service menu. d. Open the Error Correctio n menu.
● Check for a dial tone on the phone line by using the Start Fa x button. ● Make sure that the phone line is working by di sconnecting the product, connecting a telephone to the phone line, and making a voic e call. ● Connect the product phone cord to a jack for another phone line, and try sending the fax again.
The Fax storage is f ull messag e appears ● Turn the product off then on. ● Print stored faxes that have not b een printed. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Receive Options menu. c. Select the Print P rivate Faxe s item.
The control panel display s the message "Storing page 1" and does not progress beyond tha t message ● Delete stored faxes from memory. a. From the Home screen on the product control panel, touch the Setup butto n. b. Open the Servi ce menu.
Unable to use sp eed dials ● Make sure that the fax number is valid. ● If an outside line requires a prefix, turn on the Dial Pre fix option or incl ude the prefix in the speed dial number. a. From the Home screen on the product control panel, touch the Setup butto n.
d. Open the Dial Pre fix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix.
An answering machine is connected to the product ● Set the Answer Mode option to the TAM setting and connect the answering machine to the “telephone” port. a. From the Home screen on the product control panel, touch the Setup butto n. b. Open the Fax Setup menu.
Voice mail is available on the fax line ● Add a distinctive ring service to your telephone lin e and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company. Contact your telephone company for inf ormation.
d. Open the Fax Speed menu. e. Select the correct setting. ● Contact your service provider to make sure that fax is supported and for a recommended fax speed settings. Some companies might require an adapter. An error mes sage displa ys on the contr ol panel The No fax d etected.
NOTE: Turning off the Error Correction feature c an reduce image quality. a. From the Home screen on the product control panel, touch the Setup butto n. b. Open the Servi ce menu. c. Open the Fax Service menu. d. Open the Error Correctio n menu. e. Select the Off setting.
A fax is received but does not print The Private Receive f eature is on ● When the Private Receive feature is activated, rec eived faxes are stored in memory. A password is required to print the stored faxes. ● Enter the password to print the fax.
Solve general fax problems ● Faxes are s ending slowly ● Fax quality is poor ● Fax cuts off o r prints on two pages Faxes are sen ding slowly The product is ex periencing poor phone line quality. ● Retry sending the fax wh e n the line conditions hav e improved.
Fax quality is poor Fax is blurry or light. ● Increase fax resolution when send ing faxes. Resolution does not affect received faxes. a. Open the Setup M enu menu. b. Open the Fax Setup menu. c. Open the Advanced Setu p menu. d. Open the Fax Resolution menu.
c. Open the Advanced Setu p menu. d. Open the Fit to Page menu. e. Select the On setting. NOTE: If the Fit to Pag e setting is off and the Default Pa per Si ze setting is set to letter, a legal size original prints on two pages.
Solve US B connec tion proble ms If you have connected the pro d uct dire ctly to a computer, check the cabl e. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not long er than 5 m (16 .4 ft). Try using a shorter cable.
Solve wir ed network proble ms Check the following items to verify that the p r oduct is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP ad dress that is listed on this page.
The computer i s unable to communicate wit h the product 1. Test network communication by pinging the network. a. Open a command-line prompt on y our computer. For Windows, click Start , cli ck Run , an d then type cmd . b. Type ping followed by the IP address for your product.
Solve wireless network problems ● Wireless connectivity chec k list ● The product does not print after the w ireless configuration completes ● The product does not print, and the c omputer has a.
● Verify that the computer and product connect to the same wireless network. ● For M ac OS X, verif y tha t the wireles s router supports Bonjour. The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready s tate.
4. Make sure that the wireless network is working correctly. 5. Make sure that your computer is w orking co rrectly. If necessary, restart the computer. The wireless produc t loses communica tion when conn ected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time.
Perform a wireless network diagnostic test From the product control panel, you c an run a diagnostic test that provides information about the wireless netw ork settings. 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the Self Diagnos tics menu.
Solve produc t software problem s with Windows ● A print driver for the produc t is not visible in the Printer folder ● An error messa ge was displayed d uring the software installation ● The product is in Ready mode, but nothing prints A print driver for the product is not visible in the Prin ter folder 1.
f. Verify the IP address, and then click OK or Cancel . g. If the IP addresses are not the same, delete the driver, and reinstall the driver us ing the correct IP address. Windows 7 a. Click Start . b. Click Device s and Printers . c. Right-click the product driver icon, and then select Printer properties .
Solve produc t software proble ms with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the produc t list in the Prin.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name mig ht have received your print job.
Remove software (Windows) Windows XP 1. Clic k Sta rt , and the n cli ck Programs . 2. Clic k HP , and then click the product name. 3. Clic k Un in stal l , and then follow the on-screen instructions to remove the softwa re. Windows Vista and Windows 7 1.
Remove software (Mac OS X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Ope n Applications . 3. Ope n Hewlett Packard . 4. Ope n HP Uni nsta lle r . 5. Select the product from the list of devices, and then click the Uninstall button.
Solve scan to emai l problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Util ity for Mac OS X software to set it up.
Solve scan to network folder probl ems If scan to network folder prob lems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Util ity for Mac OS X software to set it up.
Index A Accesso ries part numbers 33 accessorie s orde ri ng 2 6 AirPrint 81 answer mode, setting 122 answering machines, connec t ing 111 fax settings 123 anticounterfeit supplies 28 applications dow.
drivers changing paper sizes 70 changing settings (Mac) 44 changing settings (Windows ) 42 paper types 16 presets (Mac) 7 3 selectin g 184 settings (Mac) 73 univ ersa l 40 usage page 1 1 DSL faxing 12.
HP Utility for Mac Bonjour 150 features 150 HP Utility, M a c 150 HP Web Jetadm in 151 HP Web Ser vices applications 144 enabling 144 HP Web Services, enabling 80 I identification cards copy ing 8 9 i.
supported paper sizes 14 supported sizes 14 supported types 16 paper jams. See jams paper pickup problems solving 163 paper size chang in g 70 paper sizes copy settings 97 selecting (Mac) 77 selecting.
scanning from HP Scan software (Mac) 101 from HP Scan software (Windows) 100 OCR s oft war e 10 7 to email, setup 103 to network folder, setup 103 TWAIN-compliant software 107 WIA-compliant software 1.
wired network 221 wireless network 223 TWAIN-compliant software, scanning from 107 two-sided copying 91, 92 two-sided printing settings (Windows) 51 U unblocking fax numbers 123 uninstalling Mac softw.
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An important point after buying a device HP (Hewlett-Packard) A8P79ABGJ (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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