Instruction/ maintenance manual of the product 7640 HP (Hewlett-Packard)
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HP ENVY 7640 e-All-in-One series.
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Table of contents 1 How do I? ..... ............. .......... .............. ................. .......... .............. ............. .............. ................ .............. ............. . 1 2 Get started ........ .......... .......... .......
5 Copy and scan .... .......... ............ ............ ........ ..... ........... .......... .......... ............ ............ ... ............. ........... ........... 40 Copy d ocuments . ............ ............. ................ ...... . ..
Appendix A Technic al informati on ............. ................ ............ ............. ................ .............. ........ ............. .......... 127 Hewlett -Packar d Company notic es ....... ................ ........ ...... ............
vi ENWW.
1 How do I? Learn h ow to use y our HP ENV Y 7640 ser ies ● Get start ed on page 2 ● Print on page 20 ● Use Web Services on p age 30 ● Copy and scan on page 40 ● Fax on page 48 ● Work with.
2 Get started This section contains the fol lowing topics: ● Printer parts ● Control panel an d status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Wi.
Printer parts Front view Figure 2-1 Front and top views of HP E NVY 7640 e-All-in-O ne series Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Printer model name 5 Cartridge access door 6 Mem.
Back view Figure 2-2 Rear view of HP ENVY 7 640 e-All-in-O ne series Feature Description 1 Document feeder 2 Power light. The green light indic ates the pow er cord is instal led correctly. 3 Ethernet network port 4 Rear USB port 5 Power connection. Use only the power cord supplied by HP.
Control panel and status lights Overview of buttons and lights The following diagram and related t able provide s a quick re fere nce to the printer control panel features. Label Name and Description 1 Wireless light: Indicates the status of the printer wirele ss co nnection.
Control panel display icons Icon Purpose Copy : Opens the Copy men u where you can select a copy type or change the copy setti ngs. Scan : Opens the Scan menu where you can select a destination for your scan.
Icon Purpose Wireless icon: Opens the Wireless Summary menu where you can check wireless status and chan ge wireless settings. You can also print a wireless test report, h elping d iagnose networ k connection issues. NOTE: (Ethernet) and (Wireless) will not be displayed at the same time.
Paper basics The print er is design ed to work we ll with most t ypes of offic e paper. It i s best to test a var iety of pr int paper types before buyin g large quantities. Use H P paper for op timu m print qualit y. Visit th e HP website at www.hp.com for more informa t ion about HP paper.
use this paper with any inkjet p rinter. It is availab le in glos sy finish in several sizes, including A4, 8.5 x 11 inches, and 10 x 1 5 cm (4 x 6 inc hes).
Order HP paper supplies The print er is designed to work well w ith most type s of office paper. Use HP paper for optimum print quality. To order HP papers a nd other supplies, go to www.hp.c om . At this time, some portions of the HP website are available in Eng lish only.
Load media Select a pap er size to c ontinue. To load small-s ize paper 1. Pull out the photo tray. Slide the paper-width gui des outw ard, and then rem ove any previ o usly loaded media. If you do not see the photo tra y, remove t he output t ray from t he printer.
2. Load paper. ● Insert a stack of paper into the p aper tray with the short edge forward and the print si de down. ● Slide the paper fo rw ard until it stops. ● Slide the paper-width guides in wa rd until th ey stop a t the edge s of the paper.
2. Unlock and open the fron t side of the paper tray. 3. Load paper. ● Insert a stack of paper into the p aper tray with the short edge forward and the print si de down.
● Slide the paper-width guides in wa rd until th ey stop a t the edge s of the paper. 4. Push the p aper tray back in. 5. Change or ret ain the paper se ttings on the p rinter display. To load envelope s 1. Pull out the paper tray, slide th e paper-width guides outwa rd, and then remove a ny previously loaded media.
3. Push the p aper tray back in. 4. Change or ret ain the paper se ttings on the p rinter display. ENWW Load media 15.
Load original To load original on the sca nner glass 1. Lift the scanner lid. 2. Load the original print side down o n the righ t front corne r of the glass. 3. Close the scanner lid. To load an original in the d ocument feeder 1. Slide pape r-width gu ides outwar ds.
Open the HP printer software (Windows) After installing the HP printer s oftware, depending o n your ope rating system, do one of t he following: ● Windows 8.1 : Click the do wn arrow in low er left corn er of the S tart scre en , and t hen select the printer name.
Sleep mode ● Power usage is reduc ed while in the Sleep m ode. ● After initial setup of printer, the printer wil l enter the Slee p mode after five min utes of inactivity. ● The time to the Sle ep mode can b e changed from th e control pane l. To set the Sl eep mode time 1.
Accessibility The printer provides a n umber of features that make it accessib le for people wit h disabilities. Visual The HP software provided with th e printer is accessible for use rs with visual impai rments or low vision by using your operating system's accessibility options and feat ures.
3P r i n t Most print settings are automatic ally handled b y the soft ware a ppl ication. Change the settings manually only when you want to c hange print quality, p rint on s peci fic types of pap er, or use special features.
Print photos Make sure photo paper is lo aded into the photo tray. To print photos from a memo ry device 1. Insert a memory device into the slot. 2. On the p rinter dis play, select a photo tha t you wan t to print a nd touch Continu e . 3. Specify the number of photos to print.
To print a photo fro m the computer (OS X) 1. Load paper in th e tray. Fo r more information, see Load media on page 11 . 2. From the File menu in your sof tware, choose Print . 3. Make sure yo ur printer is selected. 4. Set the print options. If you do not see options on th e Print dial og, click Show De tails .
Print documents Make sure paper is loaded into the paper tray. To print a d ocument 1. From your software, select Print . 2. Make sure yo ur printer is selected.
Print on both sides (duplexing) To print on both sides o f the page You can print on both side s of a sheet of paper automatically b y using the automatic two-sided printing mechanism (duple xer). 1. From your software, select Print . 2. Make sure yo ur printer is selected.
Print using Near Field Communication (NFC) With near field commun ication (NF C), you can qui ckly print docu ments and image s from a mobile device (such as a smartphone or tablet) just by touching the de vice on the printer.
Print with AirPrint Printing using Apple’s AirPrint is sup ported for iOS 4.2 and Ma c OS X 10.7 or later. Use AirPrint to print wire lessly to th e printer fro m an iPad (i OS 4.
Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quali ty, sha rp images on photo paper. Printing in maximum dpi ta kes longer th an printing w ith other s e ttings and requires a large amou nt of disk space. To print in maxi mum dpi mode 1.
Tips for print success Use the following tips to print successfully. Tips for p rinting fro m a compute r For more information on printing d ocuments, photos, or envelope s from a computer, us e the f ollowing links to operating-system specific instructions.
◦ Windows 8.1 : Click the down arro w in lower l eft corner of the Start screen , and then select the printer name. ◦ Windows 8 : On the Start screen, right-click an e mp ty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name.
4 Use Web Services ● What are Web Ser vices? ● Set up Web Services ● Print with HP ePrint ● Use HP Printable s ● Use the HP Connected web site ● Remove Web Services ● Tips for using Web .
What are Web Services? ePrint ● ePrint is a free service f rom HP tha t allows you to print to your HP ePrint-e nabled printer anytime, from any locat ion. It's as simp le as sending an e mail to the email address a ssigned to your pr inter whe n you ena ble Web Services on the printe r.
Set up Web Services Before y ou set up Web Services, make sure yo ur printer is conne cted to the In ternet using either an Ethernet or wireless connection. To set up Web Se rvices, use one of the following m ethods. To set up Web Services using the printer control panel 1.
4. In the Web Services Set tings section, click Setup , click Continue , and f ollow the on- screen instructions to acce pt the terms of use. 5. If prompted , choose to allow the prin ter to chec k for and ins ta ll printer updates. NOTE: If a printer update is availabl e, the printer will download and ins tall the upda te, and the n restart.
Print with HP ePrint HP ePrint is a free ser vice from HP th at allows yo u to print to your HP ePrint-en abled printer anywhere you can send an emai l. J ust send your doc umen ts and ph otos to the email address assigned to your printer w hen yo u enable Web Services.
NOTE: The email will be print ed once it is receiv ed. As with any emai l, there is no guara ntee when or whether it will be re ceived. You can check the print status on HP Connected ( www.hpconnected.com ). NOTE: Documents printed with ePrint may appear different from the origi nal.
Use HP Printables Print pages fr om the web , without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages , calendars, puzzles, reci pes, maps, and more, depen ding on the apps available in your country/re gion.
Use the HP Connected website Use HP’s free HP Connected websit e to set up inc reased security for HP ePrint, and specify the email addresses that a re allowed to send email to your printer. Yo u can also get product up dates, more apps, and other f ree services .
Remove Web Services To remove Web Services 1. From the prin ter contr ol panel disp lay, touch ( ePrint ), and then touc h ( Web Service s Settings ). 2.
Tips for using Web Services Use the following tips to print apps a nd use HP ePrint. Tips for printing apps an d using HP ePrint ● Learn how to share your photos on line and order prints. Click here to g o online for more information . ● Learn about apps for prin ting reci pes, c oupons, and other c onte nt from the web, simply and easily.
5 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success 40 Chapter 5 Copy and scan ENWW.
Copy documents The Copy me nu on the printer disp lay allo ws you to easily select nu mber of copies and color or black and white for copying on plain paper. You can also easily acces s advanc ed settings, such as changing the paper ty pe and size, adjusting the dar kness of the copy, and resizin g the copy.
Scan You can sca n documents, photos, and other paper t ypes, and send them to a variety of destina tions, such as a computer or an email recip ient. When scanning documents with the HP printer software, you can s can to a format th at can be searched and edited.
4. Choose the type of sc an shortcut you wa nt. 5. Touch Start Scan . To scan an original from HP p rinter software (Windows) 1. Load the origina l print side up i nto the document feeder, o r lo ad the or iginal pr int side do wn on the right front corner of the scanner glass.
Scan to Email The Scan-to-Email App is an appl i cation that a llows you to qu ic kly scan and email photos or documents to the speci fied recip ients directly from your HP e-A ll-in-One printer. Y ou can set up your email addres ses, log in to your acc ounts with th e given PIN co d es, and then scan a nd email your documents.
4. If prompted, enter the PIN. 5. Select your scan type by to uching Photo or Docu ment . 6. For photos, select the can settings, and touch Continue . For documents, continue with the next step. 7. To add or remove recipients, to uch Modify Recipient(s) , and when finished tou ch Done .
To scan using Websca n Scanning using Webscan offers b asic scan options. For additiona l sca n options or functionality, scan from the HP printer software. 1. Load the origina l print side up i nto the document feeder, o r lo ad the or iginal pr int side do wn on the right front corner of the scanner glass.
Tips for copy and scan success Use the follo wing tips to c opy and scan successfully: ● Learn how to scan to email from the printer display. Click here t o go online for more information . ● Keep the glass and the back of t he lid clean . The scanner inter prets anything it detects on the glass as part of the image.
6F a x You can u se the printe r to send and receive faxes, includ ing co lor faxes. You can schedule faxes to be sent at a later time and se t up phone book con tacts to send faxes quickly and easily to frequentl y used nu mbers.
Send a fax You can send a fax in a variety of ways, depe nding on your situ ation or need. ● Send a standard fax ● Send a standard fax from th e computer ● Send a fax from a phon e ● Send a fa.
To send a standard fax fr om the computer (Win dows) 1. Open the document on you r computer that you want to fax. 2. On the File menu i n your software application, click Print . 3. From the Name list, select the printer that h as “fax ” in the name.
Send a fax using monitor dialing When you send a fax using monito r dialing, you can hear the dia l to nes, telephone p rompts, or other sounds thro ugh the speakers on the printer . This en ables you t o respond to pr ompts while dia ling, as well as control the pa ce of your dialing.
3. From the prin ter contr ol panel disp lay, touch Fax . 4. Touch Send Now . 5. Enter the fax number by using the keypad, touch (Phone book) to select a phone book contact or to select a pre vious ly dialed or received n umber. 6. Touch Black . The printer sends the fax wh en the receiving fax machine is ava ilable.
To change the ECM setti ng from the control panel 1. From the prin ter contr ol panel disp lay, touch Setup . 2. Touch Fax Setup . 3. Touch Preferences .
Receive a fax You can receive faxes automatica lly or manually. If you turn of f the Auto Answer option, you must receive faxes manually . If you turn on the Aut o Answer option (the default s etting).
Set up backup fax Depending on your preferen ce and security requirements , you can set up the printe r to stor e all the faxes it receives, only the faxe s it r eceives while the print er is in an error condit ion, or none of the faxes it receives. To set bac kup fax f rom the prin ter contr ol panel 1.
3. Touch Reprint . The faxes are printed in the rev erse order from which they were received with the most recently received fax print ed first, and so on. 4. If you want to stop rep rinting the faxes in memory, touch (Canc el). Forward faxes to another number You can set up the printer to forwar d your fax es to anoth er fax number.
3. Touch Preferences . 4. Touch Automatic Reduction to turn on or off. Block unwanted fax numbers If you subscribe to a caller ID s ervice t hrough you r phone prov ider, you can block specific fax numbers so the printer doe s not receive faxes received from tho se numbers.
To print a junk fax list 1. From the prin ter contr ol panel disp lay, touch Setup . 2. Touch Fax Setup , and then touch Repor ts . 3. Touch Print Fax R eports .
Modify HP Digital Fax settings You can turn off HP Digital Fax and disable printing faxes from th e printer control panel. To modify settings from th e printer control pa nel 1. From the prin ter contr ol panel disp lay, touch Setup . 2. Touch Fax Setup .
Set up phone book contacts You can set up frequentl y used f ax numbers as ph one book contac ts. This lets you quickly dial those numbers using the printe r control panel.
8. Touch Fax Number and edit the fax number for the phone book contact, and then t ouch Done . NOTE: Be sure t o include any pause s or other required nu mbers, such a s an area code, an access code for numbers out side a PBX syst em (usually a 9 or 0) , or a long-distance prefix.
1. From the prin ter contr ol panel disp lay, touch Fax . 2. Touch Send Now . 3. Touch (Phone book). 4. Touch ( Phone Book Contact ). 5. Touch ( Edit ). 6. Touch the name o f the phone book contact yo u want to delete. 7. Touch Delete . 8. Touch Yes to confirm.
Change fax settings After comp leting the s teps in th e gettin g started guide that ca me with the printer, use the followin g steps to change the initial settings or to configure oth er opti ons for faxing.
You may also access this f eature by touching (the Fax Status icon) on the Home screen. Set the number of rings before answering If you turn on the Auto Answer setting, you ca n specify how many rin gs occur be fore incoming calls are auto matically answered .
4. Touch Distinctive Ring . 5. A message appears stating that th is setting should not b e chang ed unl ess you have multi ple numbers on the same telephone line . Touch Yes to continue. 6. Do one of the following: ● Touch the ring p attern assigned by you r telephone compan y to fa x calls.
3. Touch Auto Red ial . 4. Touch Busy Redial , o r No Answer Redial , or Connection Probl em Redial , and then select the appropriate options. Set the fax speed You can set the fax speed used t o communicate between your pr in ter and other fax machines when sending and receiving faxes.
Fax and digital phone services Many telephone comp anies provide th eir custo mers with dig ital p hone services, such as the following : ● DSL: A Digital subscriber line (D SL) service through your telep ho ne company. (DSL might be called ADSL in your cou ntry/region.
Fax over Internet Protocol You might b e able to s ubscribe t o a low cost phone service tha t allows yo u to send and receive fax es with you r printer by using the I nternet.
Use reports You can set up the printer to pri nt error reports and confirmat io n reports automatically fo r each fax you send and receive. You can als o manually print system report s as required; th ese report s provide useful system information a bout the printer.
On (Fax Send) Prints a fax confirmation r eport for every fax you send. On (Fax Rece ive) Prints a fax confirmation repor t for every fax you receive. On (Fax Send and Fax Receive) Prints a fax confirmation report for every fax you send and r ec eive.
Clear the fax log Clearing the fax l og also delet es all faxes stored in memory. To clear t he fax log 1. From the prin ter contr ol panel disp lay, touch Setup .
3. Touch (Phone book). 4. Touch (Cal l histor y). 72 Chapter 6 Fax ENWW.
7 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mo de ● Cartridge warranty information ● Anonymous usage inform.
Check the estimated ink levels To check the estimated ink levels from the printer cont rol pane l ▲ From the Home scr een, touch the ( Ink icon) to display the estimated ink levels. To check t he ink levels from the printer soft ware (Windows) 1. Open the HP printer software.
Replace the cartridges To replace t he cartridge s 1. Check that power i s on. 2. Remove the old cartridg e. a. Open the access door. b. Remove the cartridge from the sl ot. 3. Insert a n ew cartrid ge. a. Remove the cartridge from packagin g. b. Remove plast ic tape u sing the pull tab.
c. Slide the new cartridge in the slot until i t clicks. 4. Close th e cartridge access doo r. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a n ew ink cartridge.
Order ink supplies Before ordering ca rtridges, lo cate the correct ca rtridge number . Locate the cartridge n umbe r on the printer ▲ The cartr idge number is located i nside the cartridge access doo r. Locate the cartridge numbe r in the printer software 1.
Use single-cartridge mode Use the single-cartridge mode to operate the HP ENVY 7640 serie s with only one ink cartridge. The single-cartridge mode is initi ated when an ink cartridge is rem oved from the ink cartridge carriage. During single-cartridge mode, t he printer can co py d ocuments, c opy photo s, and print jobs from the computer.
Cartridge warranty information The HP cartridge warranty is app licable whe n the cartridge is u sed in its desig nated HP printin g device. This warranty does not c ove r HP ink cartridges that hav e been refilled, remanufa ctured, refurbished, misused, or tampered with.
Anonymous usage information storage The HP car tridges used with this p rinter contain a memory chip that assists in the opera tion of the printer. In addition, this memor y chip stores a limited set .
Tips for working with cartridges Use the follo wing tips to work with c artridges: ● To protect the cartr idges from drying out, always tu rn the prin ter off us ing the On bu tton, and wait until the On bu tton light goes out. ● Do not open o r untape cartridges until you are ready to install them.
8 Connect Your Printer Additional advanced settings are available from the printer's h ome page (embedded web server or EWS). For m ore informatio n, see Open the embedded Web server on p age 91 .
Set up the printer for wireless communication ● Before yo u begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Turn on or off t.
Change the connection type After you have installed the HP p rinter software and connecte d the printer to your computer or to a network, you can use the softwar e to ch ange the co nnection type (for example, from a USB connection to a w ireless connec tion).
To change from a wi reless connec tio n to a USB or Ethernet conne ction (Windows) ● Connect t he USB or E therne t cabl e to the printer. To change from a wi reless connec tio n to a USB or Ethernet conne ction (OS X) Add the printer to the print q ueue.
Guidelines for using Wi-Fi Direct ● Make sure your computer or mobil e device has the necessary soft ware . If you are using a comp uter, make sure you h ave installed t he p rinter software provided with th e printer.
networks shown such as DIRECT-* *- HP ENVY-7640 (where ** are th e uniq ue characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when p rompted. 4. Proceed t o step 5 i f the prin te r has been installed and con nected to the computer over a wirele ss network.
Change network settings From the printer control p anel, you can set up and mana ge your printer wireless connecti on and perform a variety of networ k management tasks. This includes vi ewing and changing network settings, restori ng network defau lts, and turning the wirele ss function on or off.
● Default Gateway ● DNS Address 7. Enter your changes, and th en touch Done . 8. Touch OK . ENWW Change network settings 89.
Advanced printer management tools (for networked printers) To view or chan ge some settings , you might ne ed a password. NOTE: You can open and u se the embedded Web server wi thout bein g conn ec ted to th e Internet . However, so me features are not available.
Open the embedded Web server You can access the embe dded Web server via either the network o r Wi-Fi Direct. To open the em bedded W eb server via ne twork NOTE: The printer must be on a network and must h ave an IP address. T he IP address for the printer ca n be fo und by p ressing t he Wireless icon or by printi ng a network configuration page.
Tips for setting up and using a networked printer Use the following tips to set u p and use a networked printer: ● When setting up the wireless net worked printer, make sure your wireless router is powered on. The printer searches for wi rele ss routers, then lists the detec ted network names on the display.
9 Solve a problem This section contains the fol lowing topics: ● Jams and paper-fee d issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network a.
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard Instructions for clearing the jam in the printer or in the auto ma tic document feeder and resolving issue s with paper or the paper feed .
b. Locate any jammed paper inside the printer , grasp it with both hands and pull it towards you. CAUTION: If the paper t ears when y ou are r emovin g it from the rollers, c heck the rollers and wheels for torn pi eces o f paper that might be re maining ins ide the printe r.
b. Carefully turn the prin ter on i ts side t o expose t he bottom of the printer. c. Check th e gap in the printer where the in put tray wa s. If ther e is any jammed p aper, reach into the gap, grasp th e paper wi th both ha nds and pu ll it towar ds you.
2. Gently pull the jammed paper o ut of the rollers. CAUTION: If th e paper t ears when you are r emoving it from the rollers, c heck the rollers and wheels for torn pi eces of paper t hat might remain insi de the pr inter. If you do not remove all the piec es of paper f rom the prin ter, more paper jam s are likely to occur.
● Ensure that paper loade d in the i nput tray la ys flat and the ed ges are not bent or t orn. ● Do not plac e too much pa per in t he docume nt feeder tray. For in formation on the ma ximum number of sheets allowed in the document feeder, see Specifications on page 129 .
Ink cartridge issues First tr y removing a nd reinsertin g the ink c artridges. Ma ke sur e the cartrid ges are i n the correct slots. If this does not work, clean the cartridge contac ts. If your pr oblem is still no t resolved, see Replace the cartri dges on p age 75 for more inform ation.
9. Close the access door, and ch eck if the error message has gone away. 10. If you still receive th e error me ssage, tur n the prod uct off, a nd then on again. NOTE: If one ink cartridge is causing p rob lems, you can remove it and use the sing le-cartridge mode to operate th e HP ENVY 7640 series with only o ne cartridge .
Printing issues What do you want to do? Fix problems with page not p rinting (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utilit y that will try to diag nose and fix the issue automatically. Troubleshoot problems with print jobs not printing.
4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending upon your o perating system, do one of the following: ● Windows 8.
iv. On the General tab, next to Startup type , make sure that Automatic is selected. v. If the service is not already runn ing, under Service st atus , click Start , and then click OK . Windows Vista i. From the Windows Start menu, click Control Panel , System and Mainten ance , Administrative Tools .
c. On the Printer menu, c lick Cancel all documents or Purge Print Document , and then click Yes to confirm. d. If there are st ill documents in the queue , restart the computer and tr y printing again after the computer has restarted. e. Check the print queu e again to m ake sure it is clear, and the n try to print again.
Read general instructions in the Help for resolving print quali ty issues NOTE: To avoid print quality problems, always turn t he printer off us ing the On but ton, and wait until the On button light goes out before you pull the plug or turn off a p ower strip.
To align the cartridges from the printer display a. Load Let ter or A4 unused plain white paper int o the inpu t tray. b. From the printer control panel d isplay, touch Setup . c. Touch Printer Maintenance , se lect Align Printhead , and then follow the on-screen instructions.
To clean the cartridge s from the p rinter dis play a. Load Let ter or A4 unused plain white paper int o the inpu t tray. b. From the printer control panel d isplay, touch Setup . c. Touch Printer Maintenance , se lect Clean Printhea d , and t hen follow the on-sc reen instructions.
d. Click Test Page . e. Click the Pr int Test Pa ge button, and follow the on-screen instructions. Check the test page for ja gged lin es in th e text or st reaks in t he text an d colored boxes. If you are seeing jagged lin es, or streaks , or no ink in portions of t he boxes, th en automatically clean the cartridges.
Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubles hooting wi zards may not be available in a ll languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diag nose and fix the issu e automatically. Solve scan problems Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
Fax issues Run the fax test report first to see if there is a pr oblem with your fax setup. If the tes t passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
The "Fax Hardware Test" failed ● Turn the printer off by pressing (Power bu tton) located on the p rinter control panel and then unplug the power cord from the b ack of the printer. After a few seconds, plug t he power cord in again, and t hen turn the power on.
After you resolve any problems f ou nd, run the fax test again to make sure it passes and the printer is ready fo r faxi ng. The "Phone Cord Connected to Co rr ect Port o n Fax" test f ailed Make sure you use the phone cord that came with the printer.
The "Using Correct Type of Ph one Cord with Fax" test failed ● Make sure you used the pho ne cord supplied in th e box with t he printer to connect to th e telephone wall jack.
● If you are using a ph one splitt e r, this can cause faxing proble ms. (A splitter is a two-co rd connector that plugs into a tel ephone wall jack.
or receive faxes. Af ter you pl ug in the phone cord that came wi th the printer, run the fax test again. After you resolve any problems f ou nd, run the fax test again to make sure it passes and the printer is ready for fax ing.
● Make sure you used the pho ne cord supplied in th e box with t he printer to connect to th e telephone wall jack. One end of the phone co rd should be connec ted to the port labeled 1-LINE on the back of the printer and th e other end to your te lephone wall jack, a s shown in the illustration.
● If the printer shares the same p hone line with a DSL service, t he DSL mode m might not be grounded correctly. If th e DSL modem is not ground ed correctly, it can crea te noise o n the phone line. Phone line s with poor sound quality (noi se) can cau se fa xing prob lems.
◦ When you have an a nswering m achine on the same p hone line you u se for fax calls, try connectin g the answe ring machin e directly to the printe r, click here to go online fo r more information . ◦ Make sure the printer is set to re ceive faxes automatically .
Fax tones are recorded on my answering machine ● When you have an answering machine on the same pho ne line you u se for fax calls, try connecting the a nswering machin e directly to the printer, click here to go online for more information .
Network and connection issues What do you want to do? Fix wireless connection Choose one of the fo llowing tro ubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try t o diag nose and fix the issue automatically.
▲ From the printer co ntrol panel, touch (Wi-Fi D irect). 2. From your wireless computer or mobile d evice, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when p rompted.
Printer hardware issues TIP: Run the HP Print an d Scan Do ctor to diag nose and automa tica lly fix printing, sca nning, and copying issues. The applicatio n is only available in some langu ages.
Resolve printer failure. ▲ Turn the printer off, then on. If that does not resolve the problem, co ntact HP. For more information abo ut contactin g HP support, see HP support on p age 125 .
HP support ● Register printer ● Support process ● HP support by phone ● Additional warranty options Register printer By taking just a few quick minu tes to re gister, you can enjoy q uicker service, more efficient support, and product support alerts.
Phone support period One year of phone sup port is available in North America, Asia P acific, and Latin A merica (including Mexico). To determine the durati on of phone support in Eu rope, the Midd le East, a nd Africa, go to www.hp.com/ support . Standard phone compa ny charge s apply.
A T echnical information The technical spe cifications and international regulatory infor mation for the HP EN VY 7640 series ar e provided in this section. For additional specifications, se e the printed documentation th at came with the HP ENVY 7640 series.
Hewlett-Packard Company notices The information contained he rein is subjec t to change without n otice. All rights reserved. Reproducti on , adaptation, or translation o f this material is pro hibited without prior written permission of Hewlett-Pac kard, excep t as allowed under the copyright laws.
Specifications Technical specifications for the HP ENVY 7 640 series are provid ed in this sec tion. For mo re product specifications, see the Prod uct Data Sh eet at www.hp.c om/ support . System requirements Software and system require ments are located in the Readme file .
Copy specifications ● Digital image proces sing ● Maximum number of copies varies by model. ● Copy speeds vary according to t he comple xity of the document an d model. Cartridge yield Visit www.hp.com/ go/learnaboutsupplies for more informatio n on estimat ed cartridge yields.
Environmental product stewardship program Hewlett-Packard is committed t o providing q uality products i n a n e nvironmentally s ound manne r. Design for recycling has been incor porated int o this prod uct. T he number of materials has been ke pt to a minimum while ensuring pr oper functionalit y and reliabilit y.
Plastics Plastic parts over 2 5 grams are marked accor ding to in ternation al sta ndards that enhance the abi lity to identify plastics for recyclin g purposes a t the end of produ ct life. Material safety data sheets Material safety data sheets (MSD S) can be o btained from the HP website a t: www.
Battery disposal in the Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT ENWW Environmental product st ewardship program 133.
Toxic and hazardous sub stance table (China) Restriction of hazardous substance (Ukraine) Restriction of hazar dous substance (India) 134 Appendix A T echnical inf ormation ENWW.
Regulatory information The printer meets product requir eme nts from regulatory agencie s in your country/region. This section contains the fol lowing topics: ● Regulatory model identifi cation numb.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 136 Appendix A T echnical inf ormation ENWW.
Notice to users of the U.S. tel ephone network: FC C requirements ENWW Regulatory information 137.
Notice to users of t he Canadian telephone network Notice to users in t he European Economic Area 138 Appendix A T echnical inf ormation ENWW.
Notice to users of th e German telephone network Australia wired fax statement GS Statement (Germany) European Union Regulatory Notice Products bearing the CE marki ng comply with one or more o f the .
If it incorpo rates a ra dio transmitt ing and rece iving devi ce th en in norm al use, a separa tion distance of 20 cm ens u res that radio frequency expo sure levels comply with EU requirements.
Declaration of conformity ENWW Regulatory information 141.
Regulatory information for wireless products This section contains the following reg ulatory informatio n pert aining to wireless products: ● Exposure to radio frequency radiation ● Notice to u se.
Notice to users in Canada Notice to users in Taiwan ENWW Regulatory information 143.
Notice to users in Mexico Wireless notice to users in Japan 144 Appendix A T echnical inf ormation ENWW.
B Additional fax setup After completing all the steps in the getting started guide, us e the instructions in this section to complete your fax set up. Keep y our getting started gu ide for la ter use.
Set up faxing (parallel phone systems) Before you begin s etting up th e pr inter for faxing, determine w hich kind of phone syst em your country/ region uses. The instructions for fax setup differ depending on whethe r you have a serial- or parallel- type phone system.
● Case D: F ax with a dist inctive ring service on the same line ● Case E: Sh ared voice/f ax line ● Case F: Shared voice /fax line with voice mail ● Case G: F ax line shar ed with computer mo.
● Answering machine: An answerin g machine that answers voice call s at the same phone number you use for fax calls on the printer. ● Voice mail service: A voice mail subscription through yo ur tele phone company at the same number you use for fax calls on the printer.
Other equipment or services sharing your fax line Recommended fa x setup DSL PBX Distinctive ring service Voice calls Computer dial- up modem Answering machine Voice mail service Case J: Shared voice/.
When the phone rings , the print e r answers automatically after t he numb er of rings you set in the Rings to Answer setting. Th e printer begins emi tting fax recep ti on tones to th e sending fax machine and receives the fax.
3. Connect an addition al phone cord f rom the DSL filter to the tel ephone wall jack. 4. Run a fax test. If you encounter prob lems setting up the printe r with optional equipment, contac t your local service provider or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinc tive ring service (through your te le phone company) that allows yo u to have multiple p hone numbers on o n e phone line, each with a diff erent ring patter n, set up the printer as described in this se ction.
The printer automatica lly answers incoming calls that ha ve the ring pattern you se lected ( Distinc tive Ring setting) aft er the numbe r of rings you selected ( Rings to Answer setting) . The pri nter begins emitting fax reception tones to the sending fax machine and rec eive s the fax.
● If you set up the printer to answer calls automatically , it answers all in coming calls an d receives faxes. The printer can not distinguish between fax and voice calls in this case; if you suspe ct the ca ll is a voice c all, you need to answer it bef ore the printe r answers the call.
NOTE: You might need to connect the su pplied phone cord to the adapte r provided for your country/r egion. If you do not use the suppl ied co rd to connect from the telepho ne wall jack to the printer, you might not be able to fax su ccessf ully.
To set up the printer with a computer dia l-up modem 1. Remove the white plug from the por t labeled 2-EXT on the back o f the printer. 2. Find the ph one cord th at connect s from the back of your compute r (your co mputer dial-up modem) to a telephone wa ll jack.
2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the pr inter to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapte r pro vided for your country/ region.
NOTE: If your computer has only one phon e port, y ou n eed to purchase a parallel splitter (also called a cou pler), as show n in the illustration . (A parallel sp litter has one RJ-11 port on th e front a nd two RJ-11 ports on the back.
To set up th e printer on the same ph one line as a compu ter with two phone po rts 1. Remove the white plug from the por t labeled 2-EXT on the back o f the printer. 2. Find the ph one cord th at connect s from the back of your compute r (your co mputer dial-up modem) to a telephone wa ll jack.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Use the phone cord provided to connect to the 1-LINE po rt on t he back of the printer. You might need to connect the supplied phone cord to the adapte r pro vided for your country/ region.
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the prin ter, and t hen connect a phone to this po rt. 4. Connect th e DSL filter t o the paral lel splitte r. 5. Connect th e DSL modem to the paralle l splitter.
3. Using the phone cord supplied in the box with the printer, conn ect one end to your telephone wall jack, t hen connec t the other en d to the port labeled 1-LIN E on the back of th e printer. NOTE: You might need to connect the s upp lied phone cord to the adapte r provided for y our country/region.
NOTE: If your computer has only one phon e port, y ou n eed to purchase a parallel splitter (also called a cou pler), as show n in the illustration . (A parallel sp litter has one RJ-11 port on th e front a nd two RJ-11 ports on the back.
4. Using the phone cord supplied in the box with the printer, conn ect one end to your telephone wall jack, t hen connec t the other en d to the port labeled 1-LIN E on the back of th e printer. NOTE: You might need to connect the s upp lied phone cord to the adapte r provided for y our country/region.
Shared voice/fax line with comput er DSL/ADSL modem and answerin g machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the p rinter connected to the 1-LINE p ort on the ba ck of the printer You might need to connect the supplied phone cord to the adapte r provided for your country/ region.
To set up the printer with a computer DSL/ADSL modem 1. Obtain a D SL/ADSL fi lter fro m your DSL/ ADSL pro vider. NOTE: Phones in other pa rts of the hom e/office sharing the same phone number with DSL/ ADSL service need to be co nnected to additional DSL/ADSL filter s, to a void noise when making voice calls.
NOTE: You cannot receive faxes aut omatically if you have a voice mail service at the same phone number you u se for fax calls. You must r eceive faxes manually; this means you must be available to respond in person to incomi ng fa x calls.
To set up th e printer on the same ph one line as a compu ter with two phone po rts 1. Remove the white plug from the por t labeled 2-EXT on the back o f the printer. 2. Find the ph one cord th at connect s from the back of your compute r (your co mputer dial-up modem) to a telephone wa ll jack.
Serial-type fax setup For informat ion on setting up the pri nter for faxing using a se rial-type phone system, see the Fax Configuration website fo r your country/r egion. Austria www.hp.com/ at/faxconfig Germany www.hp.com/ de/faxcon fig Switzerland (French) www.
Test fax setup You can test your fax setup to check the status o f the pr inter and to make sure it is set up cor rectly for faxing. Perform this test after y ou have completed setting up t he print er for fa xing.
C Errors (Windows) ● Low on ink ● Very low on in k ● Ink cartridge problem ● Check cartridge access door ● Ink cartridge problem ● Paper size mismatch ● Ink cartridge carriage stalled .
Low on ink The ink cartridge iden tified in the message is low on in k. Ink level w arnings and indicators pr ovide estimates for plannin g purposes only. When you receive a low ink warning message, consi der having a replacement cartri dg e available to avo id possible printing delays.
Very low on ink The ink cartridge iden tified in the message is very low on ink. Ink level w arnings and indicators pr ovide estimates for plannin g purposes only. When you receive a very low ink warning me ssage, HP recommends having a re placem ent cartridge available to avoid possible printing delays.
Ink cartridge problem The ink cartridge iden tified in the message is missing, damage d , incompatib le, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies on page 77 for information about obtaini ng ca rtridges for the print er.
Check cartridge access door The cartridge access door sho uld be closed for printing. Click he re to go online for more informatio n . ENWW Check cartridge access door 175.
Ink cartridge problem The ink cartridge is not com patib le with your pri nter. Th is err or can occur if you install an HP Instant Ink cartridge into a print er tha t has not been enrolled in the HP Instant Ink program.
Paper size mismatch The paper size or type selected in the pr inter drive r does not match the pape r loaded in the printer. Make sure that the c orrect pa per is loaded in the print er, and then p rint the document aga in. For more information, see Load med ia on page 11 .
Ink cartridge carriage stalled Something is blocking the ink cartridge carriage (the part of t he printer that hold s the ink ca rtridges). To clear the obstruction c heck the printer for ja ms. For more information, se e Jams and paper-feed issues on pag e 94 .
Paper jam or tray problem Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you ha ve loaded p aper that meets s pecifications and is not wrinkled, folded, or damaged. For more info rmation, see Paper basics on page 8 .
Out of paper The default tray is empty. Load more paper, and then touch OK . For more information, se e Load media on page 11 . 180 Append ix C Err ors (Windows) ENWW.
Document failed to print The printer could not print the documen t because a problem occu rred in the printing syst em. For information about solving printing proble ms, see Printer hardware issues on pag e 123 .
Printer failure There was a proble m with the pr inter or ink system. Usual ly, yo u can resolve such problems by completing the foll owing steps: 1. Press (the Powe r button) to turn of f the print er. 2. Unplug the power cor d, and then plu g in the power co rd again.
Door open Before the printer can print d ocuments, all doors and covers mu st be closed. TIP: When comp letely closed, most door s and covers snap into place. If the problem persists after you’ve securel y closed all doors and covers, contact HP support.
Ink cartridge failure The cartridges listed i n the message are dama ged or have failed . See Replace the cartridg es on page 75 . 184 Append ix C Err ors (Windows) ENWW.
Counterfeit Cartridge Advisory The installed cartridge i s not a new, genuine HP cartridge . Con tact the store where this cart ridge was purchased. To report suspected fraud, v isit HP at www.hp.com/ go/anticounterfeit . To continue usin g the cartri dge, click Continue .
Incompatible ink cartridges The ink cartridge is not com patible with your printer. Solution: Remove t his cartridge immediately and replace wit h a compat ible ink cartrid ge. For information a bout how t o install new cartridg es, see Replace the cartridge s on page 75 .
Paper too short The paper loaded is shorter than the minimum requirement. Paper t hat meets the printer requirements must be l oaded. For more information, see Pa per basics on page 8 and Load media on page 11 .
Paper too long to auto-duplex The paper loaded is lon ger than supported by the printer automa tic du plexing. You can manua lly duplex it by selecting "manual d uplex" or "p rint odd pages" and "print even pages" in your printer software (if supported).
Incompatible HP Instant Ink Cartridge This ca rtridge can o nly be use d in a prin ter that is c urrently enrolled in HP Instant Ink. If you believe your pri nter sho uld accept this cartridge, pleas e contact www.
Used HP Instant Ink Cartridge The HP Instant I nk cartridge( s) listed on the p rinter con trol p anel display can onl y be used in the HP Instant In k printer th at initially in stalled the ca rtridge. T he cartridge must be replace d. For information about replacing ink cartri dges, see Replace the cartridges on page 75 .
Please Connect Printer to HP Connected The printer must be c onnected to HP Co nnected, otherwise you wi ll be unable to print soon witho ut further warning.
Cannot Print The printer needs to be con nected to HP Connected to upda te its Instant Ink status . You will be unable to print u nt il the printer has been connecte d to update the Instant In k status. See the printer control panel for instru ctions on connecti ng.
HP Protected Cartridge Installed The ink cartridge liste d on the printer control panel can only be used in the prin ter that init ially protected th e cartridge using th e HP Cartridge Pr otection fe atu re. The ink cartridge must be re placed in this prin ter.
Index A accessibility 19 ADSL, fax setup with parallel phone systems 150 after the support period 126 answer rin g pattern change 64 parallel phone systems 152 answering machine fax tones recorded 120.
error correction mode 52 error reports 70 forwarding 56 header 63 Internet P rotocol, ov er 68 ISDN line, s et up (pa rallel phone systems) 151 line condition test, failed 115 log, clear 71 log, print.
modem and voice mail setup 166 modem setup 155 modem shared with voice line setup 157 PBX setup 151 separate line setup 149 setup types 147 shared line setup 153 PBX system, set up with fax parallel p.
T technical information copy specifications 130 environmental specifica tions 129 print specifications 129 scan specifications 129 system requirements 129 telephone line, an swer ring pattern 64 telep.
An important point after buying a device HP (Hewlett-Packard) 7640 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) 7640 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) 7640 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) 7640 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) 7640 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) 7640, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 7640.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 7640. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 7640 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
