Instruction/ maintenance manual of the product 6300AF HP (Hewlett-Packard)
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HP Off i cej et 6 3 00 All-in - One s er ie s Us er Guide.
HP Officejet 6300 All-in-One series User Guide.
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws.
Contents 1 HP All-in-One overview ... ..................... . ............. ..................... ...................... ......3 The HP All-in-One at a glance ........... .......... ...................... .......................... ..........3 Control panel features .
Print a self-test report ... .......... ......... .......... ......... .......... ......... ......... .......... ......... ..94 Work with print cartridges ............. .......... ........... .... .......... .......... ............ .......... ....95 11 Troubleshooting information .
1 HP All-in-One overview You can access many HP All-in-One functions directly, without turning on your computer. You can quickly and easily accomplish tasks such as making a copy or sending a fax from the HP All-in-One. This section describes the HP All-in-One hardware features and control panel functions.
Label Description 7 Input tray 8 Output tray 9 Glass 10 Lid backing 11 Rear door 12 Rear USB port 13 Ethernet port 14 Power connection 15 1-LINE (fax) and 2-EXT (phone) ports Control panel features The following diagram and related table provide a quick reference to the HP All-in- One control panel features.
Label Name and Description 5 Start Fax Black : Starts a black-and-white fax. 6 Start Fax Color : Starts a color fax. 7 One-touch speed dial buttons: Access the first five speed dial numbers.
Label Name and Description Junk Fax Blocker : Presents the Junk Fax Blocker Set Up menu for managing unwanted fax calls. You are required to subscribe to a caller ID service to use this feature. 27 Auto Answer : When this button is lit, the HP All-in-One automatically answers incoming phone calls.
1. How Do I 2. Error Messages 3. Print Cartridges 4. Load Originals and Load Paper 5. General Troubleshooting 6. Network Troubleshooting 7. Use Fax Features 8. Use Scan Features 9. Get Support 0. Product Overview Fax Menu The following options are available when you press the Menu button on the control panel.
The Memory Device option only appears if you have a memory card plugged into one of the slots or a storage device connected at the front USB port. This enables you to scan a digital copy onto the memory card or storage device.
You can also enter symbols from the keypad when you dial a fax or phone number. When the HP All-in-One dials the number, it will interpret the symbol and respond accordingly. For example, if you enter a dash in the fax number, the HP All-in-One will pause before dialing the remainder of the number.
A v ailable symbols Description A vailable when entering * Displays an asterisk symbol when required for dialing. Fax header name, speed dial names, speed dial numbers, fax or phone numbers, and monitor dial entries - When auto-dialing, the HP All-in- One enters a pause in the number sequence.
HP Photosmart Studio windo w. Regardless, the entry point serves as the launching pad for the software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: – On the Windows desktop, double-click the HP Solution Center icon.
Chapter 1 12 HP Officejet 6300 A ll-in-One serie s Overview.
2 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Sources of information Setup Guide The Setup Guide provides instructions for setting up your HP All-in- One and installing software.
provides information on how to view animated videos of common tasks you can perform with your software and device. ● The Get step-by-step instructions topic provides information on using the HP Photosmart Software with the HP All-in-One.
The way you access and use the onscreen Help varies slightly depending on whether you are viewing the Help on a Windows computer or a Mac. Guidelines for using both Help systems are included in the following sections. Use the Help on a Windo w s computer This section explains how to access the onscreen Help on a Windows computer.
The Contents tab provides a top-down view of the topics in the Help, similar to the table of contents in a book. This is a useful way to find all the information provided about a single feature, such as printing photos.
After entering your search criteria, click List Topics to view all the Help topics that contain the words or phrases you entered. The results are listed in a three-column table. Each row contains the topic Title , the Location in the Help where the topic is contained, and the Rank , assigned based on its relevance to your search criteria.
1 Show/Hide 2 Back 3 Forward 4 Home 5 Print 6 Options The Help toolbar also contains buttons for changing the wa y the onscreen Help appears on your computer screen. For example, if you need more room to view the help topics in the display area on the right, you can hide the Contents , Index , and Search tabs by clicking the Hide button.
1 Contents pane 2 Display area 3 Help toolbar Contents pane The HP Photosmart Mac Help opens in the Help Viewer. It is divided into two panes. When you first open the Help, the left pane contains a list of the sections in the Help related to your HP All-in-One and software.
to view all the content in a particular topic. Sometimes important information is not visible in the wind ow without scrolling. ● Topics often include links or references to other topics in the Help system where you can find additional information.
3 Finish setting up the HP All-in- One After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your device, including information on setting preferences.
Note In some countries/regions, the date and time stamp on the fax header is a legal requirement. If the HP All-in-One loses power for more than 72 hours, you might need to reset the date and time. To set the date and time 1. Press Setup . 2. Press 6 , and then press 3 .
Supported connection types Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 HS port on the HP All-in-One.
Connect using the HP bt450, Printer and PC Adapter with Bluetooth ® Wireless Technology The HP bt450, Printer and PC Adapter with Bluetooth ® Wireless Technology allows you to print images from most Bluetooth devices to the HP All-in-One without a cable connection.
The name you entered will appear on your Bluetooth device when you connect to the HP All-in-One to print. 3. Press OK to exit the Setup menu. Set Bluetooth security for the HP All-in-One You can enable printer security settings through the Bluetooth menu on the HP All-in- One.
Set the HP All-in-One to be invisible to Bluetooth devices You can set the HP All-in-One to be either Visible to all Bluetooth devices (public) or Not visible to any (private). ● Visible to all : Any Bluetooth device within range can print to the HP All-in-One.
is possible to have both the Microsoft Stack and the Widcomm Stack on your computer, but use only one of them to connect the HP All-in-One. ● Microsoft stack If you have Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth ® Protocol Stack.
computer on the Connection Type screen. Also, on the Connect Your Device Now screen, select the check box next to If you are unable to connect your device now... at the bottom of the screen. 2. Attach an HP bt450 to the front USB port of the HP All-in-One.
To enable printer sharing on a Mac 1. On both the client and host computers, do the following: a. Click System Preferences in the Dock, or, from the Apple menu, choose System Preferences . The System Preferences dialog appears. b. In the Internet & Network area, click Sharing .
What you need for a wired network Before you connect the HP All-in-One to a network, make sure you have all of the required materials. ❑ A functional Ethernet network that includes an Ethernet router, switch, or a wireless router with Ethernet ports.
2. Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One. 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router, switch, or wireless router. 4. Once you have connected the HP All-in-One to the network, install the software as described in the next section.
3. If a dialog box pertaining to firewalls appears, respond as follows: – The Issues Stopping Installation screen means that a firewall or anti- spyware program might be running that could interfere with the HP Software Installation. For best results, temporarily disable the firewall or anti-spyware programs during installation.
5. From the HP Installer dialog, select your language and the HP All-in-One you want to connect. 6. Follow the onscreen instructions to complete all the installation steps, including the Setup Assistant . When you have finished installing the software, the HP All-in-One is ready for use.
Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete your fax setup.
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. Choose the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP All-in-One.
Please continue answering questions. 5. Do you have a computer dial-up modem on the same phone line as the HP All-in- One? ❑ Yes, I have a computer dial-up modem.
Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems None (You answered No to all questions.) Case A: Separate fax line (no voice calls received) Case A: Separate fax line (no voice calls received) DSL service (You answered Yes to question 1 only.
Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial- up modem, and answering machine (You answered Yes to questions 4, 5, and 6 only.
Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a separate fax line 1.
Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with DSL 1. Obtain a DSL filter from your DSL provider.
converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off". Note Many digital PBX systems include a call-waiting tone that is set to "on" by default.
Note If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2.
Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a shared voice/fax line 1.
Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP All- in-One as described in this section.
Since your computer dial-up modem shares the phone line with the HP All-in-One, you will not be able to use both your modem and the HP All-in-One simultaneously. For example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the HP All-in-One will answer automatically after the number of rings you set in the Rings to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.
Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord s.
6. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: – If you set up the HP All-in-One to answer calls automatically , it answers all incoming calls and receives faxes.
To set up the HP All-in-One with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in- One. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.
For example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer.
To set up the HP All-in-One on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-in- One. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
tones, the HP All-in-One stops monitoring the line and your answering machine can record a voice message. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both v.
Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord s.
6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes. Change settings on the HP All-in-One to receive faxes In order to receive faxes successfully, you need to change some settings on the HP All-in-One.
This selects Basic Fax Setup and then selects Rings to Answer . 3. Enter the appropriate number of rings by using the keypad, or press or to change the number of rings.
3. Press Setup . 4. Press 6 , then press 6 again. This selects the Tools menu and then selects Run Fax Test . The HP All-in-One displays the status of the test on the display and prints a report.
4 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes.
Tip For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the paper guides inward until they stop at the left and right edges of the paper. Note Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One.
3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.
● Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. ● Banner paper. Additional papers to avoid when copying ● Envelopes. ● Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: – Make sure it is free of rips, dust, wrinkles, and curled or bent edges. – Make sure all the paper in the stack is the same size and type. 4.
7. Flip the tray extender up toward you. Note When you use legal-size paper, leave the tray extender closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in- One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper.
5. Replace the output tray. Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. For best results, set the paper type and paper size before copying or printing. To load index cards in the input tray 1.
Tip For more help on loading envelopes, refer to the diagram engraved in the base of the input tray. 4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards (for printing only) ➔ Insert a small stack of HP greeting card paper into the input tray with the print side down; slide the stack of cards forward until it stops. Tip Make sure the area on which you want to print is inserted first, facing down in the input tray.
Chapter 4 66 HP Officejet 6300 A ll-in-One serie s Load originals and load paper.
5 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Change the print settings You can customize the print settings of the HP All-in-One to handle nearly any print task. Wind ows users Before you change print settings, you should decide if you want to change the settings for the current print job only, or if you want to make the settings the defaults for all future print jobs.
To stop a print job from the HP All-in-One ➔ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled.
Chapter 5 70 HP Officejet 6300 A ll-in-One serie s Print.
6 Use the fax features You can use the HP All-in-One to send and receive faxes, including color faxes. You can set up speed dial entries to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness/darkness on the faxes you send.
Note If you are sending a multiple-page fax, you must load the originals in the document feeder tray. You cannot fax a multiple-page document from the glass. 2. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed.
Note If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 4. Once you are ready to send the fax, press Start Fax Black or Start Fax Color . Note If prompted, press 1 to select Send Fax , and then press Start Fax Black or Start Fax Color again.
3. Once you hear the dial tone, enter the number by using the keypad on the control panel. 4. Follow any prompts that might occur. Tip If you are using a calling card to send a fax and you have your c.
To receive a fax manually 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers.
On Error Only Causes the HP All-in-One to store faxes in memory only if there is an error condition that prevents the HP All-in-One from printing the faxes (for example, if the HP All-in-One runs out of paper). The HP All-in-One will continue to store incoming faxes as long as there is memory available.
The faxes are printed in the reverse order they were received with the most recently received fax printed first, and so on. 4. If you want to stop reprinting the faxes in memory, press Cancel . To delete all the faxes in memory from the control panel ➔ Turn off the HP All-in-One by pressing the On button.
On Fax Receive Prints a fax confirmation report for every fax you receive. Send & Receive Prints a fax confirmation report for every fax you send and receive. Tip If you choose On Fax Send or Send & Receive , and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report.
7 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies.
– Paper Type – Lighter / Darker – Enhancements – Set New Defaults 2. Press the until the appropriate setting appears. 3. Do one of the following: – To change more settings, press Menu . This selects the current setting and displays the next option.
Tip If the output is not borderless set the paper type to Premium Photo , and then try making the copy again. Stop copying To stop copying ➔ Press Cancel on the control panel.
Chapter 7 82 HP Officejet 6300 A ll-in-One serie s Copy.
8 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents), as long as you are careful not to scratch the glass on the HP All-in-One.
To scan to a computer 1. Load your original print side down on the right front corner of the glass or print side up in the document feeder tray. 2. Press Scan To . – If the HP All-in-One is directly connected to a computer with a USB cable, a list of destinations, including software applications, appears on the display.
9 Use the photo and video features The HP All-in-One can access your memory cards or storage devices so you can print, store, manage, and share your photos.
● Third slot from top : CompactFlash (I, II) ● Bottom slot : Secure Digital, MultiMediaCard (MMC), Secure MultiMedia Card To insert a memory card 1. Turn the memory card so that the label faces up, and the contacts are facing the HP All-in-One. 2.
Note Digital cameras that are in storage mode can be attached to the front USB port. The HP All-in-One treats cameras in this mode as a normal storage device. Digital cameras in storage mode are referred to as storage devices throughout this section. Check your camera documentation to verify how to change the USB mode to storage mode.
Tip You can press and hold down or to quickly navigate through all photos and videos. 5. Press OK to select the photo or video currently shown on the display. A check mark appears next to the selected photo or video. 6. Repeat the previous steps to select as many photos or videos as you want.
Note 1 You cannot print a proof sheet of photos on a camera in PictBridge mode. The camera must be in storage mode. Note 2 From the control panel on the HP All-in-One, you can only access the following types of image files: JPEG, TIFF, MPEG-1, AVI, and Quicktime.
Note You can erase photo numbers by pressing to backspace. 5. Press or until the photo number for the last photo appears, then press OK . 6. Complete the proof sheet. To complete a proof sheet 1. Select the photos to print by using a dark pen or pencil to fill in the circles located under the thumbnail images on the proof sheet.
10 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time.
To clean the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. Note Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Caution Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass.
Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One.
Work with print cartridges To ensure the best print quality from the HP All-in-One, you will need to perform some simple maintenance procedures and, when prompted by a message on the display, replace the print cartridges.
Note When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the software installed with the HP All-in-One. When you receive a low-ink warning message on the display, make sure you have a replacement print cartridge available.
1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge toward you out of its slot.
7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot.
panel or by using the software you installed with the HP All-in-One. Aligning the print cartridges ensures high-quality output. Note If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges.
Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges.
1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One.
Chapter 10 102 HP Officejet 6300 A ll-in-One serie s Maintain the HP All-in-One.
11 Troubleshooting information This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software.
Setup troubleshooting This section includes installation and configuration troubleshooting tips for some of the most common issues associated with hardware, software, and fax setup. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware.
One to turn on. If you press the On button again during this time, you might turn the device off. Warning If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.
For more information on attaching the control panel faceplate, see the Setup Guide that came with the HP All-in-One. The display shows the wrong language Solution You can change the language settings at any time from the Setup Menu . For more information, see Set your language and country/region .
country/region, and then click Contact HP for information on calling for technical support. Cause Protective tape is covering the print cartridges. Solution Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles.
● Check that the HP All-in-One print queue is not paused (Windows) or stopped (Mac). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.
I received a message on the display about a paper jam or a blocked carriage Solution If either a paper jam or blocked carriage error message appears on the display, there might be some packing material inside the HP All-in-One. Look inside the device, including the print cartridge door.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run .
3. Click Retry to retry the plug and play setup. If this does not work, continue to the next step. 4. Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again. – Do not attach the USB cable to a keyboard or non-powered hub.
The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start Solution You can manually start the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to finish setting up the HP All-in-One.
5. If you are asked whether you would like to remove shared files, click No . Other programs that use these files might not work properly if the files are deleted. 6. Restart your computer. Note It is important that you disconnect the HP All-in-One before restarting your computer.
To uninstall from a Windows computer, method 3 Note Use this method if Uninstall is not available in the Windows Start menu. 1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. Select Uninstall and follow the onscreen directions.
The Printer Not Found screen appears during installation Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All- in-One from accessing your computer. Solution Temporarily disable the firewall, anti-virus, or anti-spyware, and uninstall and then reinstall the HP All-in-One software.
If you are having faxing problems, you can print a fax test report to check the status of the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing.
The "Fax Connected to Active Telephone Wall Jack" test failed Solution ● Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. ● Make sure you use the phone cord that came with the HP All-in-One.
Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port If the supplied phone cord is not long enough, you can extend it. For information, see The phone cord that came with my HP All-in-One is not long enough .
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.
adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. – If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section.
be connected to the port labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port If the supplied phone cord is not long enough, you can extend it.
information, see Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line . ● If the HP All-in-One shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If the DSL modem is not properly grounded, it can create noise on the phone line.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone ● If you are sending a fax manually from your phone that is connected directly to the HP All-in-One, you must use the keypad on the telephone to send the fax.
● If you have an answering machine on the same phone line with the HP All-in- One, you might have one of the following problems: – Your answering machine might not be set up properly with the HP All-in- One.
Distinctive Ring feature on the HP All-in-One is set to match. For more information, see Change the answer ring pattern for distinctive ringing . The HP All-in-One cannot send faxes, but can receive faxes Solution ● The HP All-in-One might be dialing too fast or too soon.
The phone cord that came with my HP All-in-One is not long enough Solution If the phone cord that came with the HP All-in-One is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. If paper does become jammed in your device, follow these instructions to clear the paper jam. Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the rear door.
2. Gently pull the paper out of the rollers. Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
separator pad after extensive use, or if you copy handwritten originals or originals that are heavy with ink. ● If the automatic document feeder does not pick up any pages at all, the rollers inside the automatic document feeder need to be cleaned.
4. Use the damp cloth to wipe any residue off the rollers or separator pad. Note If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
Chapter 11 132 HP Officejet 6300 A ll-in-One serie s Troubleshooting.
12 Order supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP website. ● Order paper, or other media ● Order print cartridges ● Order a.
To find out the reorder number through the HP Photosmart Mac Software 1. In the HP Photosmart Studio task bar, click Devices . The HP Device Manager win dow appears. 2. Make sure the HP All-in-One is selected in the Devices pop-up menu. 3. From the Information and Settings pop-up menu, choose Maintain Printer .
Country/region Number for ordering Asia Pacific (except for Japan) 65 272 5300 Australia 1300 721 147 Europe +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) New Zealand 0800 441 147 South Africa +27 (0)11 8061030 U.S. and Canada 1-800-HP-INVENT (1-800-474-6836) To order supplies in other countries/regions not listed in the table, go to www .
Chapter 12 136 HP Officejet 6300 A ll-in-One serie s Order supplies.
13 HP warranty and support This chapter provides warranty information as well as how to get support from the Internet, access your serial number and service ID, contact HP customer support, and prepare the HP All- in-One for shipment.
Warranty information A . Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
Get support and other information from the Internet To find support and warranty information, go to the HP website at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Note If the HP All-in-One is not turning on, you can view the serial number by looking at the sticker on the rear side. The serial number is the 10-character code in the upper left corner of the sticker. To access your serial number and service ID 1. Press and hold OK .
03-3335-9800 1588-300 3 Lu xe mbourg 900 40 006 Lu xe mburg 9 00 40 00 7 (0,16 € / min) Malaysi a 1800 88 85 88 Mex ico (Mex ico City) 55-5 258-9 92 2 Mex ico 01-800-47 2-68 368 22 404 7 4 7 Nederla.
HP Quick Exchange Service (Japan) HP Quick Exchange Service 0570-000511 :03-3335 -9800 : 9:00 5:00 10:00 5:00 1 1 3 : For instructions on how to pack your device for exchange, see Pack the HP All-in-One .
● Any paper loaded in the input tray ● Remove any originals you might have loaded in the HP All-in-One ● Remove the print cartridges before shipment ● Remove the control panel faceplate Remove the print cartridges before shipment Before you return the HP All-in-One, make sure you remove your print cartridges.
4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All- in-One. Caution The replacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control panel faceplate.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box.
Chapter 13 146 HP Officejet 6300 A ll-in-One serie s HP warranty and support.
14 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. System requirements Software system requirements are located in the Readme file.
Type Size U.S. #9: 98 x 225 mm (3.9 x 8.9 inches) A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm Premium photo paper 102 x 152 mm (4 x 6 inches) Letter: 216 x 280 mm (8.
Mode Type Speed (ppm) on plain paper Speed (seconds) 4 x 6 inch borderless photo Maximum dpi Black and Color up to .4 as fast as 140 Best Black and Color up to 2.
● Memory Stick Duo ● Memory Stick Pro ● Secure Digital ● MultiMediaCard (MMC) ● xD-Picture Card Other memory cards, including Memory Stick Magic Gate Duo, Memory Stick Duo, and Secure Multimedia Card, are supported with the use of an adapter.
● Input voltage: AC 100 to 240 VAC, 1A, 50-60 Hz, grounded ● Output voltage: 32 Vdc 900 mA, 16Vdc 600 mA Environmental specifications ● Recommended operating temperature range: 15º to 32º C (5.
Paper use This product is suited for the use of recycled paper according to DIN 19309. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.
Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment.
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, might cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Notice to users in Japan VCCI-2 Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions.
Notice to users in Korea Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
HP Officejet 6300 All-in-One series declaration of conformity User Guide 157 Technical information.
Chapter 14 158 HP Officejet 6300 A ll-in-One serie s Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper load 62 specifications 147 2-wire phone cord 121, 127 4 x 6 inch photo paper, l o a d 62 4-wire phone cord 121, 127 A A4 paper, load 60 accessories, order 134 ADSL.
error reports, fax 78 European Union recycling information 152 F fax answer call 74 answer mode 54 answer ring pattern 55 answering machine, set up 48, 49 auto answer 6, 54 backup fax reception 75 but.
N network upgrade 33 O OK button 5 on button 4 one-touch speed dial b u t to n s 5 order accessories 134 paper 133 print cartridges 133 Setup Guide 134 software 134 User Guide 134 P paper choose 59 in.
scan to button 5 start scan button 5 stop 84 scan glass clean 91 load original 58 scan to menu 7 Secure Digital memory c a r d 85 security Bluetooth adapter 25 network, WEP key 31 select all photos an.
print selected 88 select 87 voice mail set up with fax 44, 52 volume, adjust 22 W wall jack test, fax 117 warranty 137 wireless router 30 X xD memory card 85 Index User Guide 163.
164 HP Officejet 6300 A ll-in-One serie s.
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If you already are a holder of HP (Hewlett-Packard) 6300AF, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 6300AF.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 6300AF. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 6300AF along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
