Instruction/ maintenance manual of the product 200 HP (Hewlett-Packard)
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! #! " & Copyright HewlettĆ P ackard Company 1994 This document contains proprietary information that is protected by copyright.
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ii Using this Manual C3187Ć90000 Using this Manual This manual contains information necessary to test, calibrate and service D HP DesignJet 200 plotters (models C3180A and C3181A) D HP DesignJet 220 plotters (models C3187A and C3188A) F or information about using these plotters, refer to the corresponding user guides.
iii Contents C3187Ć90000 Contents Using this Manual ii .................................................. Safety Symbols xi ..................................................... Description 1Ć2 .
iv Contents C3187Ć90000 Using the Plotter (more User's Guide) 3Ć6 ..................................... DesignJet 200 Front P anel 3Ć6 .......................................... DesignJet 220 Front P anel 3Ć6 .............................
v Contents C3187Ć90000 Producing an Image 5Ć13 .................................................... R aster T echnology 5Ć13 .................................................. R esolution (Dots P er Inch) 5Ć13 .....................................
vi Contents C3187Ć90000 Servo Processor System 5Ć26 ............................................. Servo Processor 5Ć26 ................................................. Processor Support ASIC 5Ć26 ......................................... FrontĆP anel Interface 5Ć27 .
vii Contents C3187Ć90000 R emoving the Automatic CartridgeĆAdjust Linkage 6Ć20 .................... R emoving the Stepper Motor 6Ć21 ........................................ R emoving the PinchĆArm Sensor 6Ć23 ...................................
viii Contents C3187Ć90000 P ower On 8Ć2 ............................................................. P owerĆOn Self T est 8Ć2 ................................................. Extended P owerĆOn Self T est 8Ć3 .
ix Contents C3187Ć90000 Plots Joined or Not Plotted 8Ć16 ............................................. HP ĆGL Timeout 8Ć16 .................................................... Incompatibility between Trailing Cable and Main PC A 8Ć16 ............
x Contents C3187Ć90000 Introduction 9Ć2 .......................................................... SerialĆNumber F ormat 9Ć2 ................................................. Identifying a Printed Circuit Assembly 9Ć3 .
xi Safety C3187Ć90000 General Definition of Safety Symbols International caution symbol (refer to manual): the product is marked with this symbol when it is necessary for the user to refer to the instruction manual in order to protect against damage to the instrument.
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1Ć2 Product Information C3187Ć90000 Description HP DesignJet 200 and HP DesignJet 220 plotters are largeĆformat, monochrome, inkĆjet plotters that provide hardcopy output of computer program data.
1Ć3 Product Information C3187Ć90000 The accuracy of the plotters in drawing a vector is 0.38 mm (0.015 in) or 0.2% of the specified vector length, whichever is greater , at 23 _ C (73 _ F) at 50Ć60% relative humidity , on HP special polyester film.
1Ć4 Product Information C3187Ć90000 The plotters handle only sheet media, not roll media. Supported standard sizes are as follows: D/A1-size plotters E/A0-size plotte.
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2Ć2 Site Planning and Requirements C3187Ć90000 P ower R equirements HP C3180A and C3181A DesignJet 200 and HP C3187A and C3188A DesignJet 220 plotters have selfĆadjusting power supplies and do not require a voltage selector or switch settings prior to use.
2Ć3 Site Planning and Requirements C3187Ć90000 Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w P ositioning the plotter .
2Ć4 Site Planning and Requirements C3187Ć90000 .
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3Ć2 Installation and Configuration C3187Ć90000 Unpacking and Assembling the Plotter When the plotter arrives at the user site: Inspect the shipping container for damage. If the shipping container shows signs of damage, retain it until you have checked the contents of the shipment and verified the performance of the plotter .
3Ć3 Installation and Configuration C3187Ć90000 Inspecting the Plotter for Damage V isually inspect the plotter for damage, scratches, dents, or other mechanical defects. If the plotter is damaged in transit, notify the carrier and the nearest HP Sales and Support Office.
3Ć4 Installation and Configuration C3187Ć90000 Assembling the Legs and Media Bin (Optional) If the user has purchased the optional legs and media bin for the plotter , assemble them following the se.
4 12 34 5 6 mm (0.
Error Final Draft Cartridges Paper T ransl Load Media Ready Busy V ellum Film Setup Access Cartridges Align Cartridges Replot Form Feed Plot Quality Media T ype Cancel Error Draft Final Cartridges Pap.
3Ć7 Installation and Configuration C3187Ć90000 Configuring the Plotter (Instructions ' User's Guide, chapter 2, w Reconfiguring the plotter .
3Ć8 Installation and Configuration C3187Ć90000 The following is a scaled version of a DesignJet 200 setup sheet:.
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4Ć2 Preventive Maintenance C3187Ć90000 Cleaning the Plotter T o maintain the plotter in good operating condition, keep it free of dust accumulation, ink, and other contamination. Cleaning intervals are determined by the plotter environment and by the types of plotter supplies used.
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5Ć2 Functional Overview C3187Ć90000 Loading the Media The media load path begins with the entry platen, which provides a loading surface.
5Ć3 Functional Overview C3187Ć90000 The mediaĆnotĆloaded state can be summarized as follows: Media: not inserted or has not yet reached the primary flag Primary flag: vertical position (id.
5Ć4 Functional Overview C3187Ć90000 Secondary flag Primary flag Photo sensor window Media inserted.
5Ć5 Functional Overview C3187Ć90000 Secondary flag Primary flag Photo sensor window Media inserted Leading edge.
5Ć6 Functional Overview C3187Ć90000 Secondary flag Primary flag Photo sensor window Media inserted Leading edge of media Drive roller slow .
5Ć7 Functional Overview C3187Ć90000 Advancing the Media The media is advanced by the media drive (X Ćdrive) system. Components include: D Media motor (X Ćaxis motor) D W orm pinion and helical driveĆroller gear D Drive roller (Illustration ' page 10Ć23.
5Ć8 Functional Overview C3187Ć90000 Providing a F orce on T op of the Media The bail provides a normal force on top of the media. (Illustration page 10Ć25.) When the pinchĆwheels grip the media and the drive roller advances it, the plotter raises the bail.
5Ć9 Functional Overview C3187Ć90000 Stretching the Media The overdrive roller stretches the media slightly as it is moved through the plotter . It thus reduces bubbling and media cockle caused by media expansion due to the absorption of waterĆbased ink into the media.
5Ć10 Functional Overview C3187Ć90000 Detecting the Media Edges The plotter detects the left and right media edges using the line sensor located on the carriage.
5Ć11 Functional Overview C3187Ć90000 Providing Ink (Carriage Illustration ' page 10Ć21) The plotters use two HP DeskJetĆtype cartridges, each containing 50 nozzles. The cartridges are staggered such that two nozzles on each one are not used.
5Ć12 Functional Overview C3187Ć90000 The geometry of the nozzle is important to maintain drop shape and direction. The distance of the head from the writing surface can determine image sharpness.
5Ć13 Functional Overview C3187Ć90000 Producing an Image The plotters are raster based. They plot using dots to represent the data.
5Ć14 Functional Overview C3187Ć90000 Each dot produced by a 300Ćdpi cartridge has a diameter of 0.0055 in. The dot size must be larger than 1/300th of an inch (0.0033 in.) so that when a singleĆdotĆwide line is printed, dots overlap and the line appears to be continuous.
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5Ć16 Functional Overview C3187Ć90000 Aligning the Cartridges The cartridgeĆalignment system is composed of D Stepper motor D Adjustment linkage D Adjustment cam D Adjustable cartridge chute D Carriage drive (Illustrations ' pages 10Ć15 and 10Ć21.
5Ć17 Functional Overview C3187Ć90000 Servicing the Cartridges (Illustration ' page 10Ć17.) V arious important cartridgeĆmaintenance operations are .
5Ć18 Functional Overview C3187Ć90000 Ink evaporates if you expose nonĆfiring nozzle plates to the open environment. V apor loss changes the physical properties of the ink remaining in the area of the nozzle plate. The ink may form viscous plugs that fully or partially clog nozzles.
5Ć19 Functional Overview C3187Ć90000 System Data Flow Firmware Print-Engine Control Module Physical Input/Output Data I/O Interrupt I/O Buffer Parser Display List VRC, RRC Swath Holding Area Swath M.
5Ć20 Functional Overview C3187Ć90000 The vectorĆtoĆraster converter (VRC) or rasterĆtoĆraster converter (RRC), depending on the data format sent, rasterizes the data from the display list, swath by swath, and sends the swaths to a swath holding area.
5Ć21 Functional Overview C3187Ć90000 Plotter Architecture The plotters have the multiprocessor architecture shown in the following diagram: 80960 bus Main Processor (80960KA) Internal Memory (ROM/RA.
5Ć22 Functional Overview C3187Ć90000 Main PCA (P art illustration ' page 10Ć9.) PCA and Sensor Interconnections Centronics RS–232 Media-axis encoder Front panel PCA Bail sensor Window sensor.
80960 CPU RS-232 Interface Shuffler ASIC Swath RAM Centronics Interface 2-MB DRAM 4x8-Mbit ROM Demultiplexed Bus Interface DRAM SIMM Socket T o Servo Processor System T o Carriage Processor System Pro.
5Ć24 Functional Overview C3187Ć90000 The processor support ASIC provides support for the main processor , and an interface between the main processor and the servo processor .
5Ć25 Functional Overview C3187Ć90000 The main processor controls the DTR (Data Terminal Ready) signal using a bit in the parallel I/O control register . Whenever the power to the plotter is on, RTS (Request T o Send) is set active.
5Ć26 Functional Overview C3187Ć90000 The servo processor system consists of the following: Servo processor (8052) Processor sup.
5Ć27 Functional Overview C3187Ć90000 The front panel consists of nine LEDs and eight switches. The servo processor interface to the front panel consists of nine control signals and two sense signals.
5Ć28 Functional Overview C3187Ć90000 The following are the power components on the main PCA: Two motor driver ICs and heatsinks.
5Ć29 Functional Overview C3187Ć90000 Carriage PCA The carriage PCA has four main functions: The nozzleĆtiming ASIC controls the firing of the print cartridges, using data from the shuffler ASIC on the main PCA. A linear encoder senses the carriage position.
5Ć30 Functional Overview C3187Ć90000 The carriage processor dedicates its address/data bus to interface with the nozzleĆtiming ASIC . The ASIC is also connected to the shuffler ASIC by a synchronous serial channel.
5Ć31 Functional Overview C3187Ć90000 Front P anel PCA The plotters use the same frontĆpanel PC A as the DeskJet 550. The frontĆpanel consists of nine LEDs and eight switches, mounted on the PCA, which is deeply recessed behind a plastic housing containing the key pad.
5Ć32 Functional Overview C3187Ć90000 P ower Supply An autoĆranging power supply is located in the electronics enclosure. It accepts and automatically adjusts to an ac input of 90 V through 264 V and produces regulated voltages of +5 V , +12 V and -12 V , and an unregulated +24 V .
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6Ć2 Removal and R eplacement C3187Ć90000 Safety Precautions (Safety symbols Immediately after the table of contents.) Review W ARNING and CA UTION symbols and instructions before you service the plotters. F ollow these warnings and cautions for your protection and to avoid damaging the plotter .
6Ć3 R emoval and Replacement C3187Ć90000 R equired T ools The following are the tools required to disassemble and repair the plotters. D Long T orx screwdriver with the indicated attachments: T8 T9 .
6Ć4 Removal and R eplacement C3187Ć90000 D Nut driver with indicated attachments: 3/16 inch 5.5 mm and D NeedleĆnose pliers D Cutting pliers D Spring hook D Loopback connector (HP P art Number 0744.
Ensure that the plotter is switched and that the power cord and interface cable(s) are not connected to it. At the back of the plotter , ensure that the two small wire clamps of the parallel port are positioned vertically .
Push the cover up so that its tabs can slide out of the slots at the top of the electronics enclosure. Carefully pull the cover clear of the plotter .
Read page 6Ć2. Remove the electronicsĆenclosure cover page 6Ć5. Locate the DRAMĆSIMM slot at the bottom of the main PCA. While pushing the two metal springs apart at the ends of the slot, tilt the outer edge of the DRAM SIMM downwards.
Notch Hold the memory module by its edges with the nonĆmetallic edge toward you and the notch to your left. Tilt the nonĆmetallic edge downwards and firmly push the module into the slot. Gradually tilt the module upwards and push it in until it clicks into place.
Remove the electronicsĆenclosure cover page 6Ć5. Remove the two screws from the serial (RS Ć232ĆC) connector . Remove the two screws from the parallel connector . D/A1Ćsize plotters only: Open the flexible, DANGER HIGH VOL T AGE," insulation cover .
Do not force the frontĆpanel PCA cable out of its clamp. First pull the clamp gently towards you to release the cable; then pull the cable easily out of the clamp.
Remove the original EPROMs or masked ROMs from their sockets, and install them on the new PCA. The original PCA contains four EPROMs two masked ROMs. The EPROMs each have one pair of pins less than the masked ROMs; if you are installing EPROMs, leave the rightmost pair of holes empty in each socket.
Disconnect the ac connector and the dc powerĆdistribution connector from the powerĆsupply PCA. Remove the electronicsĆenclosure cover page 6Ć5.
Remove the six screws that secure the powerĆsupply PCA to the electronics enclosure. Lift the powerĆsupply PCA clear of the plotter . T orx-10 6Ć13 R emoval and Replacement C3187Ć90000.
Lift the fan clear of the plotter . Remove the electronicsĆenclosure cover page 6Ć5. Fan connector Open the flexible, DANGER HIGH VOL T AGE," insulation cover .
Open the window . the top screw of the right front trim (two full turns). Carefully push the right endcover and the window apart, far enough to lift the window up so that the right pivot just clears its socket.
Remove the window page 6Ć15.
T orx-15 Remove the screws from the back of the center cover . Slide the center cover vertically upwards, and lift it clear of the plotter .
When replacing screws on any plastic part, always begin by gently twisting the screw in anticlockwise with your hand, until the screw finds the thread path and clicks, and then twisting the screw in clockwise with your hand, before using a screwdriver .
When replacing screws on any plastic part, always begin by gently twisting the screw in anticlockwise with your hand, until the screw finds the thread path and clicks, and then twisting the screw in clockwise with your hand, before using a screwdriver .
Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Detach the linkage spring from the Y Ćtensioner bracket.
Remove the electronicsĆenclosure cover ' page 6Ć5. Remove the window ' page 6Ć15. Remove the center cover ' page 6Ć16. Remove the left endcover ' page 6Ć18. Open the flexible, DANGER HIGH VOL T AGE," insulation cover .
Loosen the right screw and remove the left screw that attaches the stepper motor to the left sideplate. Loosen Remove CAUTION Do not crossĆthread or overĆtighten the screws. Move the stepper motor toward the rear of the plotter .
Remove the electronicsĆenclosure cover ' page 6Ć5. Remove the window ' page 6Ć15. Remove the center cover ' page 6Ć16. Remove the right endcover ' page 6Ć19. Disconnect the pinchĆarmĆsensor cable connector from the main PCA and from the ferrite on the right sideplate.
Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the right endcover page 6Ć19. Disconnect the windowĆsensor cable connector from the main PCA.
Slide the cable and connector up through the fastener near the right front trim. Fastener Remove the screw that attaches the window sensor to the right front trim. Lift the sensor , with cable, clear of the plotter . Sensor CAUTION Do not crossĆthread or overĆtighten the screw .
If the plotter is mounted on legs, remove the four screws that attach it to the legs. Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Media-sensor connector Remove the center cover page 6Ć16.
Remove the screws that attach the bottom cover to the plotter , and lift the cover clear of the plotter . D/A1Ćsize plotters have 8 screws. E/A0Ćsize plotters have 10 screws. T orx-20 Reassembling: Ensure that the two flags on the media sensor are correctly positioned (see following procedure).
Insert the tĆshaped flag in the indicated position. Let the tĆshaped flag rotate to its correct position. Insert the bellĆshaped flag in the indicated position.
Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Remove the center cover page 6Ć16. D/A1Ćsize plotters only: Open the flexible, DANGER HIGH VOL T AGE, insulation cover . Disconnect the trailingĆcable connector from the main PCA.
Disconnect the trailingĆcable connector from the cartridgeĆcarriage PCA. If you need to change the trailing cable: Cut the two plastic ties that hold the cable to the rear tray and bracket. Free the cable from the rear tray and bracket, pulling it up through the slot at the top of the electronics enclosure assembly .
If you don't need to change the trailing cable, but do need to remove it to access other parts: Remove the two screws that attach the trailingĆcable rear tray to the top of the electronics enclosure. Carefully remove the rightĆhand cartridge spring from the cartridge carriage.
Do not force the cable out of its clamp. First pull the clamp gently towards you to release the cable; then pull the cable easily out of the clamp. Remove the electronicsĆenclosure cover ' page 6Ć5. Remove the window ' page 6Ć15. Remove the center cover ' page 6Ć16.
Carefully feed the frontĆpanel cable out from the electronics enclosure, through the flat ferrite on the right sideplate, and out from under the motor assemblies. Remove the two screws and washers that attach the frontĆpanel assembly to the right sideĆplate, and lift the frontĆpanel assembly , with cable, clear of the plotter .
Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the right endcover page 6Ć19.
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Rotate Pull Rotate the motor in the indicated direction. Pull the motor down, clear of its bracket. 6Ć36 Removal and Replacement C3187Ć90000.
Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the right endcover page 6Ć19. Remove the frontĆpanel assembly page 6Ć32. Remove the carriage motor page 6Ć35.
Remove the two screws that secure the media motor to the mediaĆmotor mount. Pull the media motor towards the rear of the plotter . Disconnect the flat encoder cable from the motor , and lift the motor clear of the plotter .
" ! " Remove the window page 6Ć15.
Compressing the encoder springĆbracket to release tension on the encoder strip, carefully release the encoder strip from the service station. Compress Release 1 2 Service station Encoder strip Spring bracket Carefully pull the encoder strip through and out of the carriage assembly .
Ensure that the encoder strip is oriented with the transparent area up, and with three holes on the left side and one hole on the right side. Thread the strip through the apertures in the cartridgeĆcarriage assembly . With washer and nut, secure the encoder strip to the service station.
With washer and nut, secure the encoder strip to the encoder springĆbracket. Slide the carriage back and forth the length of its travel to ensure free movement. 5.
Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Remove the right endcover page 6Ć19. If the maintenance you need to perform requires you to remove the trailing cable as well as the trailingĆcable guide, then remove the trailing cable now page 6Ć29.
Remove the screw inside the ferrite ring. T orx-15 Slightly lift up the guide and carefully remove the ferrite ring. Move the trailingĆcable guide towards the rear of the plotter , rotate it to clear the arm of the cartridgeĆadjustment cam on the cartridge carriage, and lift the trailingĆcable guide clear of the plotter .
The tensioner plate is under spring tension. Ensure that the plate does not spring back suddenly . Hold the right end (viewed from the rear) of the tensioner plate to keep the tensioner spring compressed. Remove the window page 6Ć15. Remove the center cover page 6Ć16.
Carefully move the tensioner plate to the right until it clears the slot in the housing. T ensioner plate Slot Carefully move the right end of the tensioner plate up and clear of the retaining tab. T ensioner plate Ta b Decompress the tensioner spring by allowing the tensioner plate to move toward the rear of the plotter .
the Y Ćtensioner housing screw . T orx-15 Loosen Slide the Y Ćtensioner housing out from the Y Ćtensioner bracket. Y -tensioner bracket Y -tensioner housing Release the main idler from the cartridgeĆcarriage belt.
Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Remove the right endcover page 6Ć19. Remove the encoder strip page 6Ć39. Remove the trailingĆcable guide page 6Ć43.
Holding the serviceĆstation sled about 1 cm (or about 1/2 inch) to the left of its normal position with one hand, tilt the forward edge of the serviceĆstation cover up and lift the cover clear of the serviceĆstation housing.
Lift the serviceĆstation sled clear of the serviceĆstation housing and the plotter . 1 2 T ensioner wheel Motor gear Double pulley Move to the right side of the plotter .
Remove the encoderĆstrip spring. Remove the double pulley from the Y Ćdrive bracket. While doing this keep the palm of one hand beneath the double pulley to catch the doubleĆpulley bushing.
Remove the right spring from the cartridgeĆcarriage assembly . Remove the screw that attaches the trailingĆcable bracket to the carriage assembly . T orx-10 Lift the trailingĆcable and bracket clear of the carriage assembly . Bracket T railing cable Slide the cartridge carriage to the left side of the plotter .
In the following step, take care when moving the cartridgeĆcarriage over the plastic projection at the top left end of the serviceĆstation housing. T oo much force may damage the housing or the carriage.
Set the carriage assembly upsideĆdown on a flat surface. Using a small, standard screwdriver , remove the left and right belt clamps from the carriage assembly . Belt clamp Remove the main drive belt from the carriage assembly . Main drive belt CAUTION Be careful not to damage the clamps.
Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the right endcover page 6Ć19. Bail-sensor connector Bail sensor Note the position of the bailĆsensor cable for reassembly .
Open the window . Move the cartridgeĆcarriage to the extreme left.
Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Move the cartridge carriage to the center of its travel. Cartridge carriage Remove the nut and washer that attach the encoder strip to the encoderĆstrip bracket.
Remove the three screws that secure the serviceĆstation cover to the serviceĆstation housing. .
Lift the serviceĆstation sled clear of the serviceĆstation housing and the plotter . Remove any wet ink from the wiper in the serviceĆstation housing.
2 Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Lift the left front trim clear of the plotter . Remove the bail page 6Ć56. Remove the clutch retaining ring that secures the overdrive clutch to the overdrive roller .
Move the overdrive roller to the right until it has completely cleared the left sideplate but not entered the hole in the right sideplate. Release the overdrive roller from the overdrive bushing (small black clips underneath the media separator), and lift the overdrive roller clear of the plotter .
Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Remove the right endcover page 6Ć19. Remove the overdrive roller page 6Ć60. Remove the three indicated screws from the left sideplate.
P osition the overdrive enclosure between the two sideplates.
Insert the two indicated screws, but DO NOT tighten them. ( dogĆpoint screws.) 3 4 T orx-20 Replace the indicated screw and tighten it, thus aligning the overdrive enclosure with the left sideplate. LEAVE L OOSE LEFT ĆHAND SIDE RIGHT ĆHAND SIDE 5 Tighten the two screws you inserted in step 3.
Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Remove the right endcover page 6Ć19.
Pull the entry platen out from the plotter in order to access the media sensor . Detach the mediaĆsensor holder from the underside of the entry platen by pulling the holder straight out. Cut the plastic tie that fastens the mediaĆsensor cable to the underside of the entry platen.
The order in which you replace the screws on the entry platen is important. If the plotter is attached to a support, detach it. Turn the plotter on its back. Reconnect the media sensor to the entry platen (see also page 6Ć26). P osition the entry platen between the two sideplates.
Replace the indicated screw . Replace the two indicated screws. ( dogĆpoint screws.) 4 3 T orx-15 5 T orx-20 Replace the screws on the bottom cover .
Remove the electronicsĆenclosure cover page 6Ć5. Remove the window page 6Ć15. Remove the center cover page 6Ć16. Remove the left endcover page 6Ć18. Lift the left front trim clear of the plotter . Remove the right endcover page 6Ć19.
Remove the drive roller from the plotter . Reassembling: Ensure that the bearing assembly at the right end of the drive roller is seated in the right sideplate and completely on the right side of the axial bias plate.
6Ć71 Removal and R eplacement C3187Ć90000 The camĆgear support is a new part, introduced with the DesignJet 220 to help solve failures in the bailĆlift mechanism.
6Ć72 Removal and Replacement C3187Ć90000 Remove the drive roller page 6Ć69. Push the pinchĆarm lever (located on the right side of the entry platen) into the vertical position.
6Ć73 Removal and R eplacement C3187Ć90000 On the right side, loosen the camĆjournal screw 12 turns counterĆclockwise and push the screw in towards the center of the plotter .
6Ć74 Removal and Replacement C3187Ć90000 Grasp the cam journal on the left side of the plotter with your left hand. Reach around to the front of the plotter and push the top of the bar cam s.
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Align Cartridges 7Ć2 Calibrations C3187Ć90000 When to Calibrate the Plotter Indications or Repairs Performed Calibration Required Jagged lines on plots Cartridge Alignment Cartridges are reseated or.
7Ć3 Calibrations C3187Ć90000 FrontĆP anel Keys in Service Mode Pressing any single frontĆpanel key in service mode performs the same operation as in normal mode. However , in service mode, you can also use combinations of keys, to perform the various service tests and calibrations.
Paper Load Media Media T ype Paper Ready Align Cartridges 7Ć4 Calibrations C3187Ć90000 Cartridge Alignment If you suspect that the .
7Ć5 Calibrations C3187Ć90000 .
7Ć6 Calibrations C3187Ć90000 Accuracy Calibration Purpose The accuracy calibration procedure is used to correct the endĆpoint accuracy of the media axis.
SHIFT Accuracy Calib. Print 7Ć7 Calibrations C3187Ć90000 Enter service mode page 7Ć2. Plot a service configuration plot page 8Ć23.
SHIFT Accuracy Calib. Read AL T Bail Calibration 7Ć8 Calibrations C3187Ć90000 When the Ready LED lights up, hold down the SHIFT key and press Accuracy Calib. Read , The Busy LED lights up. The plotter takes about 3 minutes to read the calibration sheet, to calculate the calibration data, and to save the data in the EEROM.
AL T Media-Sensor Calibration 7Ć9 Calibrations C3187Ć90000 MediaĆSensor Calibration The mediaĆsensor calibration measures the position of the mediaĆsensor levers with respect to the drive roller . A value is stored in the EEROM when the procedure is completed.
AL T Setup-Sheet Calibration 7Ć10 Calibrations C3187Ć90000 SetupĆSheet Calibration This calibration calibrates the power of the LED situated on the cartridge carriage, for better scanning of the setup sheet.
8Ć0 8 Troubleshooting.
8Ć2 Troubleshooting C3187Ć90000 P ower On The plotters automatically perform a series of internal self tests and mechanical initialization sequences whenever the user switches the plotter on. These are completed after about 30 seconds. If a failure occurs, an error is indicated on the frontĆpanel LEDs.
Access Cartridges 8Ć3 Troubleshooting C3187Ć90000 Extended P owerĆOn Self T est P erform the extended powerĆon test whenever the plotter passes the normal powerĆon test, but does not function properly . T o begin the extended powerĆon test, perform the following procedure: , Switch the plotter off .
8Ć4 Troubleshooting C3187Ć90000 What Y ou Should See and Hear When you turn on the plotter , the following happens: 1 All six LEDs light up for a brief moment; then the Busy LED remains on.
Error Cartridges Error Ready Error 8Ć5 Troubleshooting C3187Ć90000 Errors Indicated by LEDs The Error LED on the front panel works in combination with the other LEDs to specify the type of error that has occurred.
Busy Error Load Media Error 8Ć6 Troubleshooting C3187Ć90000 Error and Busy flashing Possible Causes Corrective Action The serialĆinterface settings are different on the plotter and on the software. 1. Print a setup sheet and check the plotter's current settings for Baud Rate and Parity .
8Ć7 Troubleshooting C3187Ć90000 System errors are associated with plotter hardware failure that needs to be repaired by a Service or Customer Engineer . System errors are indicated by the LED lit and steady .
8Ć8 Troubleshooting C3187Ć90000 Error and Ready LEDs lit and steady: Memory errors. LEDs lit and steady Error Number and Description Corrective Options 81. F ailure of ROM test Replace EPROMs. If problem remains, replace main PCA. 21. F ailure of DRAM quick test Replace main PCA.
8Ć9 Troubleshooting C3187Ć90000 Error and Load Media LEDs lit and steady: MediaĆpath/servo errors. LEDs lit and steady Error Number and Description Corrective Options 82. Shutdown of media axis (X Ćaxis) See D later in this chapter , w .
8Ć10 Troubleshooting C3187Ć90000 Error and Cartridge LEDs lit and steady: Miscellaneous errors. LEDs lit and steady Error Number and Description Corrective Options 88. Processor fault At the time of printing of this manual, this error should not occur .
8Ć11 Troubleshooting C3187Ć90000 FirmwareĆCode R evision Level T o check the firmwareĆcode revision level that the plotter is using, print a setup sheet or a service configuration plot. Troubleshooting Tips Repair + Calibrate After you have made a repair , consider if any calibrations have been affected.
8Ć12 Troubleshooting C3187Ć90000 Servo ControlĆSystem F ailures MediaĆAxis (X ĆAxis) Shutdown In the case of a mediaĆaxis shutdown, try one or more of the following corrective actions: Clear any binding in the mediaĆaxis mechanics due to a media jam.
8Ć13 Troubleshooting C3187Ć90000 If a customer is complaining about shortened cartridge life or frequent cartridge failure, you should check the cartridgeĆcap alignment (procedure below).
8Ć14 Troubleshooting C3187Ć90000 BailĆLiftĆMechanism F ailure Normal BailĆLift Sequence The following is what should happen during a normal bailĆlift sequence: , The cartridge carriage positions over the engagement lever . This connects the autoĆlift mechanism to the driveĆroller gear .
8Ć15 Troubleshooting C3187Ć90000 Cartridge Carriage Rubbing against Encoder Strip When properly installed, the encoder strip should pass through the cartridgeĆcarriage assembly without touching it.
8Ć16 Troubleshooting C3187Ć90000 Ink Smearing Add Starwheel Mount Ink may smear in DesignJet 200 plotters and early DesignJet 220 plotters due to cockle in the media caused by the geometry of the media path. The problem is more evident when loading A/A4Ćsize media.
8Ć17 Troubleshooting C3187Ć90000 Plotter won't Read Setup Sheet; Plots Solid Black Area Fill This problem can occur on DesignJet 200 plotters with the oldĆstyle cartridge carriage. Install a new carriage. (Details D chapter 9, w .
8Ć18 Troubleshooting C3187Ć90000 Service T ests T est Description Bail Cycle T est This tests the following: D Bail D Bail sensor switch D Drive Mechanics D Main PCA Bail-Sensor T est This tests the.
8Ć19 Removal and R eplacement C3187Ć90000 T est Description Media-Sensor T est This tests the following: D Media sensor on entry platen D Main PCA D Media opacity Pinch-Arm- Sensor T est This tests .
8Ć20 Removal and Replacement C3187Ć90000 T est Description Stepper-Motor T est The stepper-motor test continuously cycles the stepper motor , thus raising and lowering the wiper and the lever mechanism.
8Ć21 Removal and R eplacement C3187Ć90000 The following table indicates the service tests that you can perform on particular assemblies: Assembly T ested by .
AL T Bail Cycle T est AL T Bail Sensor T est SHIFT Electrical T est 8Ć22 Removal and Replacement C3187Ć90000 P erforming the Service T ests The following paragraphs describe how to perform the various service tests. Y ou know that a test has failed if a system error is indicated by means of the frontĆpanel LEDs.
SHIFT Input/Output T est SHIFT Service Configuration 8Ć23 Removal and R eplacement C3187Ć90000 Input/Output T est 1 Connect a loopback connector (part number 07440Ć60302) to the serial port of the plotter . If a connector is not available, you can place a jumper between pins 2 and 3 of the serial port for the test.
SHIFT Service Monitor AL T AL T Servo/Encoder T est SHIFT Stepper Motor T est 8Ć24 Removal and R eplacement C3187Ć90000 Service Monitor (Data Display) 1 Enter service mode (see page 7Ć2). 2 Hold down the SHIFT and AL T keys and press Service Monitor .
8Ć25 Removal and R eplacement C3187Ć90000 Interpreting the Service Configuration Plot The configuration plot has special builtĆin diagnostic features. It includes seven bars printed along the top that enable you to detect printĆquality problems.
8Ć26 Removal and Replacement C3187Ć90000 P arameters Printed Below EEROM T ext Block (Decimal V alues) Number of P ower Cycles Number of times plotter has been switched on.
8Ć27 Removal and R eplacement C3187Ć90000 T able 8-1. EEROM Map Address Li Definition Location 00 V alue=55 if EEROM has been initialized (Read by servo processor) 01 V alue=AA if EEROM has been ini.
8Ć28 Removal and Replacement C3187Ć90000 T able 8Ć2 is a key to the EEROM memory text block on the service configuration plot. The first column is the same as on the plot; the remaining columns show the memory location number instead of the contents at each position on the text block.
Cancel Replot 8Ć29 Removal and R eplacement C3187Ć90000 The block of text on the service configuration plot that shows the contents of the EEROM, appears in the form shown in T able 8Ć3. This table is a text block from a sample plot. The contents of the EEROM that you are testing will differ from this sample.
8Ć30 Removal and Replacement C3187Ć90000 .
9Ć0 9 Product History and Service Notes.
9Ć2 Product History and Service Notes C3187Ć90000 Introduction This chapter describes the differences between earlier versions of the plotters and the latest version documented in this manual. SerialĆNumber F ormat The plotter serial number is composed of 10 letters and digits, for example ESA4800248.
9Ć3 Product History and Service Notes C3187Ć90000 Identifying a Printed Circuit Assembly DesignJet 200 and DesignJet 220 PCAs have the following major identification features: PCAs having the same part number are directly interchangeable.
9Ć4 Product History and Service Notes C3187Ć90000 P otential Ink Smearing Problem Date: 29 July 1994 Service Note: C3180AĆ01 C3181AĆ01 Supersedes: None Products: HP C3180A DesignJet 200 Drafting P.
9Ć5 Product History and Service Notes C3187Ć90000 A) How/Where to Measure the Distance a) P ower off the unit. b) Ensure that the pinchĆarm lever is in the UP position.
9Ć6 Product History and Service Notes C3187Ć90000 4) What to Do with Units Exhibiting InkĆSmearing Problems If the unit is exhibiting an inkĆsmearing problem using HP Ćrecommended media and under proper environmental conditions, do the following: i) Ensure the glue bed of each cartridge is as specified in item (b) of the table in figure 1.
9Ć7 Product History and Service Notes C3187Ć90000 Problems Corrected by Firmware R elease A.01.01 Date: 29 July 1994 Service Note: C3180AĆ02 C3181AĆ02 Supersedes: None Products: HP C3180A DesignJe.
9Ć8 Product History and Service Notes C3187Ć90000 All the part numbers associated with both A.01.00 implementations are obsoleted and replaced by A.01.01 part numbers. Usage of a DIP Ć40 IC Ćextracting tool or similar is highly recommended to prevent damage to the Main PCA traces.
9Ć9 Product History and Service Notes C3187Ć90000 EPROMs and Masked ROMs 1818Ć5484 cd: 0 1818Ć5726 cd: 3 U28 U9 U29 U4 DesignJet 200 EPROMs (Firmware code A.
9Ć10 Product History and Service Notes C3187Ć90000 R eĆinstalling T eflon W ashers Normally , you should not have to reĆinstall teflon washers on a DesignJet 200. Instead, you should install a camĆgear support and the associated parts as described later in this chapter .
9Ć11 Product History and Service Notes C3187Ć90000 New BailĆLiftĆMechanism Support Date: 01 August 1994 Service Note: Draft Supersedes: None Products: HP DesignJet 200 C3180A & C3181A Serial N.
9Ć12 Product History and Service Notes C3187Ć90000 Engaging lever EngagingĆlever spring Sc.
9Ć13 Product History and Service Notes C3187Ć90000 9. While softly pushing the camĆgear support all the way into the center of the gear , tighten the two screws that attach the camĆgear support to the Y Ćtensioner bracket.
9Ć14 Product History and Service Notes C3187Ć90000 Change in Carriage Early DesignJet 200 plotters were manufactured with the following cartridge carriage: Cartridge Carriage, C1633Ć60120 (including Carriage PCA, C2847Ć60103), now obsolete.
10Ć1 10 P arts and Diagrams.
10Ć2 P arts and Diagrams C3187Ć90000 Exchange Assemblies Exchange assemblies are factoryĆrepaired and tested assemblies that you can order; they are listed in the following table. Exchange assemblies are available only on a tradeĆin basis; therefore, you must return the defective assemblies for credit.
10Ć3 P arts and Diagrams C3187Ć90000 R eplacement P arts P arts shown in the drawings in this chapter are listed in the corresponding part lists. Match the appropriate number on the drawing with the same number in the parts list for information on that part.
10Ć4 P arts and Diagrams C3187Ć90000 P arts List: L egs and Media Bin Reference on Drawing HP Part Number Check Digit Quantity Description 1 C2847-60002 6 2 Leg Assembly (D/A1 Size) C2848-60002 7 2 .
10Ć5 P arts and Diagrams C3187Ć90000 Legs and Media Bin 1 2 3 3 4 5 6 7 1 3 4 3 3 3 3 3 8 8.
10Ć6 P arts and Diagrams C3187Ć90000 P arts List: W indow, Center and Bottom Covers Reference on Drawing HP Part Number Check Digit Quantity Description 1 C3180-00005 9 1 Center Cover (D/A1 Size) C3.
10Ć7 P arts and Diagrams C3187Ć90000 Window , Center and Bottom Covers. T o Carriage.
10Ć8 P arts and Diagrams C3187Ć90000 P arts List: Electronics Enclosure Reference on Drawing HP Part Number Check Digit Quantity Description 1 C3180-68102 9 1 Main PCA (New) 1 C3180-69102 1 Main PCA.
10Ć9 P arts and Diagrams C3187Ć90000 3 3 Electronics Enclosure 1 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 4 13 2 Empty Empty 1818-6016 cd: 6 1818-6017 cd: 7 DesignJet 220 Masked ROMs (Firmware code B.
10Ć10 P arts and Diagrams C3187Ć90000 P arts List: L eft Endcover and T rim Reference on Drawing HP Part Number Check Digit Quantity Description 1 C3180-40003 1 1 Left Endcover 2 C3187-00015 8 1 Ser.
10Ć11 P arts and Diagrams C3187Ć90000 Left Endcover and T rim.
10Ć12 P arts and Diagrams C3187Ć90000 P arts List: Right Endcover and T rim Reference on Drawing HP Part Number Check Digit Quantity Description 1 0624-0771 6 4 T orx-15 Screw 2 C3180-40006 4 1 Rear.
10Ć13 P arts and Diagrams C3187Ć90000 Right Endcover and T rim.
10Ć14 P arts and Diagrams C3187Ć90000 P arts List: CarriageĆ Axis Drive (L eft End) Reference on Drawing HP Part Number Check Digit Quantity Description 1 C2847-00029 1 1 Main Drive Belt (D/A1 Size.
10Ć15 P arts and Diagrams C3187Ć90000 Carriage-Axis Drive (Left End).
10Ć16 P arts and Diagrams C3187Ć90000 P arts List: Service Station Reference on Drawing HP Part Number Check Digit Quantity Description 1 0624-0704 5 12 Plastite Screw #6-19x.
10Ć17 P arts and Diagrams C3187Ć90000 Service Station 1 2 3 3 4 5 7 6 6.
10Ć18 P arts and Diagrams C3187Ć90000 P arts List: CarriageĆ Axis Drive (Right End) Reference Drawing HP Part Number Check Digit Quantity Description 1 see page 10-21 1 Cartridge Carriage 2 C2847-0.
10Ć19 P arts and Diagrams C3187Ć90000 Carriage Axis Drive (Right End). Reference 24: Ferrite Assemblies HP Part Number Check Digit Quantity Description 9170-1400 6 1 Flat Ferrite 9170-1594 9 2 Large.
10Ć20 P arts and Diagrams C3187Ć90000 P arts List: Carriage Assembly Reference on Drawing HP Part Number Check Digit Quantity Description C2847-60071 9 1 Cartridge Carriage (Not compatible with plotter firmware version A.01.00.) Includes all items below except items 9, 10, and 13.
10Ć21 P arts and Diagrams C3187Ć90000 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 * 6 8 11 17 21 20 Carriage Assembly.
10Ć22 P arts and Diagrams C3187Ć90000 P arts List: Media Drive Assemblies Reference on Drawing HP Part Number Check Digit Quantity Description 1 C3180-00002 6 1 Entry Platen (D/A1 Size) C3181-00002 .
10Ć23 P arts and Diagrams C3187Ć90000 Media Drive Assemblies.
10Ć24 P arts and Diagrams C3187Ć90000 (P arts List: Bail and Overdrive Assemblies pages 10Ć24a and 10Ć24b).
10Ć24a P arts and Diagrams C3187Ć90000 P arts List: Bail and Overdrive Assemblies Reference on Drawing HP Part Number Check Digit Quantity Description 1 0624-0647 5 1 T orx-10 Screw 2 3050-0026 0 3 W asher 3.
10Ć24b P arts and Diagrams C3187Ć90000 Reference on Drawing HP Part Number Check Digit Quantity Description 23 1 Bail (Includes items 20, 21, 22, 23, 24) C3180-60017 9 with 9 starwheel mounts (D/A1 .
10Ć25 P arts and Diagrams C3187Ć90000 Bail and Overdrive Assemblies.
10Ć26 P arts and Diagrams C3187Ć90000 P arts List: PinchĆ Arm Assembly Reference on Drawing HP Part Number Check Digit Quantity Description 1 0515-1992 4 2 T orx-9 Screw 2 C3190-40053 3 2 Cam Journ.
10Ć27 P arts and Diagrams C3187Ć90000 Pinch-Arm Assembly.
10Ć28 P arts and Diagrams C3187Ć90000 Accessories Description HP Part Number Unpacking Instructions Until 30 Sept 1994: C3180-90020 ( chapter 3) From 01 Oct 1994: C2847-90030 (new packaging) Rep.
10Ć29 P arts and Diagrams C3187Ć90000 Description HP Part Number W indows Driver , 3.5-inch Disk + Documentation English C3187-60031 French C3187-60035 German C3187-60034 Italian C3187-60037 Japanes.
10Ć30 P arts and Diagrams C3187Ć90000 The power cord supplied with the plotter should meet the plug requirements for the area. However , different power cords (international options) are available (see following table).
10Ć31 P arts and Diagrams C3187Ć90000 Plug T ype HP Part Number Country SEV 101 1 N E L Switzerland 8120-2104 L N DHCR-107 E Denmark 8120-2956 E N L SABS Republic of South Africa 8120-421 1.
10Ć32 P arts and Diagrams C3187Ć90000 Parallel (Bi-T ronics/Centronics) Interface Cables Computer HP Part Number Cable length Connector type at computer end of cable HP V ectra with HP 24540A/B serial/parallel interface card using the parallel connector .
.
GĆ2 Glossary C3187Ć90000 ac ąAlternating current accuracy calibration ąX Ćaxis calibration A/D ąAnalog to Digital converter addressable dpi ąA resolution higher than the nominal value of the cartridges, giving a finer grid on which the plotter can selectively position dots and improve print quality .
GĆ3 Glossary C3187Ć90000 IC ąIntegrated Circuit IEEE ąInstitute of Electrical and Electronics Engineers ISO ąInternational Standards Organization Kanji ąA Japanese character set.
GĆ4 Glossary C3187Ć90000 RS Ć232ĆC interface ąA serial interface standardized by the Electronic Industries Association Standard RS Ć232ĆC . RT L ąsee HP ĆR TL " RT S ąR equest T o Se.
.
IndexĆ2 C3187Ć90000 A/D converter , 5Ć30, GĆ2 ac, GĆ2 accessories, part numbers, 10Ć28 accuracy , 1Ć3, 5Ć7 calibration, 7Ć6, GĆ2 acoustics, 2Ć3 addressable dpi, 5Ć13, GĆ2 advancing the media, 5Ć7 aligning cartridges.
IndexĆ3 C3187Ć90000 cables, interface, choosing, 2Ć2 part numbers, 10Ć32 power , part numbers, 10Ć30 CAD, G Ć 2 calibrations, chapter 7 CAM, GĆ2 cam gear , part number , 10Ć24a cam journal.
IndexĆ4 C3187Ć90000 converters, analogĆtoĆdigital, 5Ć30 vectorĆtoĆraster , 5Ć20 rasterĆtoĆraster , 5Ć20 cooling the electronics, 5Ć18 covers, part numbers, bottom, 10Ć6 center , 10Ć6 ele.
IndexĆ5 C3187Ć90000 electrical specifications, 2Ć2 electrical test description, 8Ć18 performing, 8Ć22 electronics enclosure, part numbers, 10Ć8 cover , removing, 6Ć5 electronics overview , chap.
IndexĆ6 C3187Ć90000 Final mode, 1Ć3, 5Ć14, 5Ć15 firmwareĆcode revision, 8Ć11, 9Ć3 revision A.01.00, 9Ć7 revision A.01.01, 9Ć7 revision A.01.02, 9Ć8 EPROMs flow of dat.
IndexĆ7 C3187Ć90000 interface (cont.), input/output. input/output interfaces servo processor , 5Ć30 I/O . input/output interfaces ISO , G Ć3 J jam, media, 8Ć12 JetDirect EX, H.
IndexĆ8 C3187Ć90000 mechanical initialization, 8Ć3 mechanical overview , chapter 5 media, axis, GĆ3. media drive bin, part numbers, 10Ć4 director , part number , 10Ć26 diverter , part number , 10Ć26 drive, calibration.
IndexĆ9 C3187Ć90000 O operation, verifying plotter , 3Ć7 options, part numbers, 10Ć28 orientation, plot, 3Ć7 overdrive, 5Ć9 change in, 9Ć14 enclosure, installing, 6Ć63 removing, 6Ć62 part num.
IndexĆ10 C3187Ć90000 printed circuit assembly . ee PCA problem solving, chapter 8 processor , carriage, 5Ć29 main, 5Ć23 servo, 5Ć26 processor support ASIC , 5Ć24, 5Ć26 product history , chapter 9 pulley , double, part number , 10Ć18 PWM, GĆ3 Q quality , print.
IndexĆ11 C3187Ć90000 rotate, 3Ć7 RS Ć232ĆC , GĆ4. input/output interfaces R TL, 1Ć2, G Ć4 bug fixed, 9Ć8 RT S, G Ć 4 safety precautions, 6Ć2 symbols, xi self test, powerĆon, .
IndexĆ12 C3187Ć90000 starwheel mounts, change in number of , 9Ć14 part number , 10Ć24a stepper motor , 5Ć16 driver , 5Ć27 part number , 10Ć14 removing, 6Ć21 test, description, 8Ć20 performing.
IndexĆ13 C3187Ć90000 W warning symbols, xi washers, reinstalling teflon, 9Ć10 weight of plotter , 2Ć3 width of lines, incorrect, 8Ć16, 9Ć7 window , part number , 10Ć6 removing, 6Ć15 sensor , 5.
.
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What's in This Book This manual contains information necessary to test, calibrate and service HP DesignJet 200 plotters (models C3180A and C3181A) HP DesignJet 220 plotters (models C3187A and C3188A) F or information about using these plotters, refer to the corresponding user guides.
An important point after buying a device HP (Hewlett-Packard) 200 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) 200 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) 200 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) 200 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) 200 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) 200, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 200.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 200. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 200 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
