Instruction/ maintenance manual of the product A940 Dell
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www .dell.com/supplies | support.dell.com Dell™ AIO Printer A940 Owner ’s Manual Loo k I ns i d e F o r : • Lear ning about your printer • Using your printer • Maintenance and T roubleshooti.
www .dell.com/supplies | support.dell.com.
iii Dell™ AIO Printer A940 Finding information Refer to: When you need help with: Setup Diagram This document contains complet e setup information. Drivers and Utilities C D Documentation and drivers are alr eady installed on your printer when shipped from Dell.
iv www .dell.com/supplies | support.dell.com Understanding the All-In- One parts USB cable P ower supply Display Operator panel (see page 3) P aper support P aper guide P aper exit tray T op cover Sca.
iii Use the: When you want to: Display Check the status of the All-In-One. Operator panel Operate your All-In-One (attached to a computer or unattached). F or mor e information, see page 3. P aper exit tray Stack paper as it e xits the All-In-One. P aper guide Make sur e paper feeds correctly into the All-In -One.
iv www .dell.com/supplies | support.dell.com Finding your Express Ser vice Code and T ag number Y our e xpress service code and tag number is located inside the printer , as shown.
vii Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid t he problem. CAUTION: A CAUTION indi cates a pot ential for pro perty dama ge, personal injury , or death.
viii www .dell.com/supplies | support.dell.com Safety information • Use only the power supply provid ed with this product or the manufacturer’s authorized replacement power supply . • Connect the power cord t o an electrica l outlet that is near the product and easily accessible.
Contents ix Contents Finding information . . . . . . . . . . . . . . . . . . . . . . . . iii Understanding the All-In- One parts . . . . . . . . . . . . . . . . iv Notes, Notices, and Cautions . . . . . . . . . . . . . . . . . . . . vii Safety inf ormation .
x Contents Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Copying photos . . . . . . . . . . . . . . . . . . . . . . . . . 24 Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Scanning photos . . . . . . .
Contents xi Cleaning the ink cartridge nozzles . . . . . . . . . . . . . . . . . 42 4 T roubleshooting Setup t roublesho oting . . . . . . . . . . . . . . . . . . . . . . . 44 General troubleshooting . . . . . . . . . . . . . . . . . . . . . . 44 P aper misfeeds or multiple sheets feed .
xii Contents Dell Computer Corporation Ink and T oner Cartridges Limited Warranties . . . . . . . . . . . 82 Ink and T oner Cartridges Limited Warranty (U.S. and Canada Only) 82 Ink and T oner Cartridges Limited Warranty (Latin America Only) 83 Dell Software License Agreement .
1 SECTION 1 L earning about your printer Setting up your printer Understanding the operator pa nel Understanding the print er sof tware Understanding the pa per type sensor.
2 Learning about your printer www .dell.com/supplies | support.dell.com Y ou can use the Dell ™AIO P rinter A940 to do a variety of things. A couple of important things to note: •Y o u do n ot need to attach your printer to a computer to mak e copies.
Learning about your printer 3 Understanding the operator panel The operator panel buttons help you scan , copy , fax, and customize docum ents. The light indicates whether the printer is on, and the display featur es the printer status, messages, and menus .
4 Learning about your printer www .dell.com/supplies | support.dell.com # Press: T o: 1 Number of Copies Specify the number (1–99) of copies to make. 2 Red uc e/ En la rg e Reduce or enlarge you r original document by percentage, to F it to P age, or to poster size.
Learning about your printer 5 Operator panel menus When you press Options r epeatedly , the menu headings below display . When the menu heading you wa nt displays, press + to scroll through the available menu items, and then press Select to save the setting.
6 Learning about your printer www .dell.com/supplies | support.dell.com NOTE: The option currentl y selected has an asterisk (*) beside it on the display . Photo Options menus The Photo Options menu helps you to customize photos. 1 Pre s s Photo Options , and then + repeatedl y to scroll through the available reprint sizes.
Learning about your printer 7 Understanding the printer software The printer software includes the: • Dell All-I n-One Center—hel ps yo u perform various scan and copy operations and manage yo ur saved images. • P rint P roperties—helps you ad just printing settings.
8 Learning about your printer www .dell.com/supplies | support.dell.com Accessing Print Properties Y ou can change your printer settings in P rint Properties. T o open Print P roperties: 1 W ith yo ur document open , click Fi l e → Pr i n t . The P rint dialog box appears.
Learning about your printer 9 Using the Dell Photo Editor The Dell Photo Edito r lets you adjust ph oto attribut es (brightness, contrast, and orientation) of scanned images. There ar e two ways to open the Dell Photo Editor : •C l i c k Start → Pr o g r a m s → De ll Pr i n t e r s → Dell AIO P rinter A940 → Dell Photo Editor .
10 Learning about your printer www .dell.com/supplies | support.dell.com Using the Dell Printer Solution Center The Dell P rinter Solution Center is a gu ide you can r efer to for printer help and to check the current printer status.
Learning about your printer 11 Understanding the paper type sensor Y our printer has a paper type sens or that detec ts these paper types: • Plain paper • Coated paper • Glossy/photo paper • T.
12 Learning about your printer www .dell.com/supplies | support.dell.com T o choose the paper size: 1 W ith yo ur document open , click Fi l e → Pr i n t . 2 In the P rint dialog box, click Pr o p e r t i e s , Preferences , Options , or Setup (depending on your program or operating system).
2 SECTION 2 Using your printer Loading paper Placing your docume nt on the scanner glass Pri nt in g Copying Scanning Editing scanned im ages Fax i n g.
14 Using your printer www .dell.com/supplies | support.dell.com L oading paper T o load other paper types, foll ow th e guidelines on page 15. T o load most types of paper : 1 Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support.
Using your printer 15 NOTE: T o avoid smearing ink, remove each transparency or photo from the paper exit tray before the next one exits the printer . T ransparencies and photos may require up to 15 minutes to dry . Y ou can load up to: Make sure: 100 sheets of plain paper The paper is designed for use with inkjet printers.
16 Using your printer www .dell.com/supplies | support.dell.com Before you begin copying, scanning, printing, or sending faxes, r efer to the information below about how much pape r the printer exit tray can hold. The printer paper exit tray can hold: Y ou can use your printer to copy , scan, pr int, and fax.
Using your printer 17 Placing your document on the scanner glass 1 Open the top cover . 2 Place the item you want to copy face down on the scanner glass. NOTE: Make sure the upper lef t corner of the front of the item aligns with the arrow 3 Close the scanner lid to avoid dark edges.
18 Using your printer www .dell.com/supplies | support.dell.com Printing 1 Load paper . F or help, see page 14. 2 W ith yo ur document open , click Fi l e → Pr i n t . 3 T o change the printer settings, click P roperties, Options, Setup or P references (depending on the program or operat ing system).
Using your printer 19 T o check that the printer was successf ully shared. • Make sure the printer object in the Pr inters folder shows it is shar ed. F or example, in W indows 2000, a hand is shown underneath the printer icon. • Browse Network Neighborhood.
20 Using your printer www .dell.com/supplies | support.dell.com NOTE: When you print multiple images on one sheet of paper in this way , you cannot use R educe/Enlarge. Depending on how many images you want to print per page, the printer reduces them to fit on the page.
Using your printer 21 2 Open the top cover . 3 Place your document or item on the scanner glass. F or help, see page 17. 4 Close the top cover . 5 On the operator panel, press Reduce/Enlarge . 6 P ress + until you see the number of pages to be used for your poster on the display .
22 Using your printer www .dell.com/supplies | support.dell.com Print a banner 1 Place the stack of banner paper on the to p cover , and fe ed in the first sheet. 2 Click Start → Pr o g r a m s → Dell Pr i n t e r s → Dell AIO Printer A940 → Dell P rinter Solution Cent er .
Using your printer 23 Print mirror images and iron-on transfers T o print out a mirror image of your original, use the following st eps. Using the operator panel 1 Open the top cover . 2 Place the item you want to print face do wn on the scanner glass.
24 Using your printer www .dell.com/supplies | support.dell.com Copying Y o u can copy using the operator panel or the softwar e. F irst, load your document. F o r help, see page 17. Copying photos 1 Place your photo on the scanne r glass. F or help, see page 17.
Using your printer 25 Make color copies Y o u can mak e color copies of a child’ s artwork, a magazi ne article, birth certificate, or other things using th e operator panel or the computer . The printer begins copying usin g the selected copy settings.
26 Using your printer www .dell.com/supplies | support.dell.com Scanning Y o u can scan using your op erator panel and software. F irst, load your document. F o r help, see page 17. Scanning photos 1 Place your photo on the scanne r glass. F or help, see page 17.
Using your printer 27 Enlarging or reducing images Y o u can enlar ge or reduce patterns or photos using the operator panel or the All-In-One Center on your computer . NOTE: When you print multiple images on one sheet of paper in this way , you cannot use R educe/Enlarge.
28 Using your printer www .dell.com/supplies | support.dell.com Use Optical Character Recognition Optical Character Recogni tion is a software feature that turns a scanned image into editable text within a word processing program. 1 Open the top cover .
Using your printer 29 Editing scanned images W ith most graphics programs, you can customize your image. 1 F rom the Dell All-I n-One Center , scan your image to the im age editor of your choice. 2 Edit the image using the tools available in your program.
30 Using your printer www .dell.com/supplies | support.dell.com F axing In order to send and r eceiv e faxes with your printer: • Y our computer must have faxing software installed and configur ed. Y ou may use B VRP Classic Phone T ools/F axT ools or Microsoft F ax Console.
Using your printer 31 3 Check for any entry r eferring to Clas sic PhoneT ools or F axT ools. If you have either of these entries, skip to “Config uring B VRP fax softwar e.” 4 Click on the desktop. The All P rograms window closes. 5 Insert the Dell P ersonal All-In-One P rinter A940 Drivers and Utilities CD.
32 Using your printer www .dell.com/supplies | support.dell.com 10 Click Fi n i s h . B VRP fax software launches. 11 Select your country , enter your area code, and enter any number you must press first befor e getting to an outside line. 12 Click OK .
Using your printer 33 11 Click Ye s until all pages you wa nt to fax are scanned. 12 Click No . 13 F ollow the instructions on your computer screen to send your fax. Re ceiving fax es with B VRP NOTE: The computer must be turned on and BVRP F axT ools must be configured in order to receive a fax.
34 Using your printer www .dell.com/supplies | support.dell.com Configuring F ax Console 1 Click the Start button. 2 Move your mouse pointer over All Programs , then Accessories , then Communications , then Fa x . 3 Click Fa x C o n s o l e . The W elcome t o F ax Configuration W izard appears.
Using your printer 35 3 Click Dell All-In-One Center . 4 Click See More Scan Settings . 5 Click Display Advanced Scan Settings . 6 Click to select Scan multiple it ems before out put , and click OK . 7 Select Fa x from the Send scanned image to drop-down menu.
36 Using your printer www .dell.com/supplies | support.dell.com F ax troubleshooting If you are having trouble sending o r r eceiving a fax, ens ure tha t: • Y our computer is equipped wi th a working data/fax modem. • An active phone line is connected to the line-in co nnector of your data/fax modem.
3 SECTION 3 Maintenance Ordering supplies R eplacing the ink cartridges Aligning the ink cartridges Cleaning the ink cartridge nozzles.
38 Maintenance www .dell.com/supplies | support.dell.com Ordering supplies T o or der printer supplies or to locate a dealer near you, contact the Dell W eb site at www .
Maintenance 39 R eplacing the ink cartridges The Dell AIO Print er A940 uses the following cartridges: NOTE: For information about ordering supplies, see page 38. 1 Make sur e the All-In-One is on. 2 Lift the printer (scanner unit) until the scanner support keeps it open.
40 Maintenance www .dell.com/supplies | support.dell.com 4 Remove the old cartridges. Stor e them in an air -tight cont ainer or dispose of them. 5 If you are installing new c artridges, re move the stickers and tape f rom the bottom of the cartridges.
Maintenance 41 Aligning the ink cartridges There ar e two instances when you will alig n your ink car tridges: after installing cartridges and to improve print quality . After installing cartridges After you install new ink cartridges, a me ssage displa ys on the operator panel.
42 Maintenance www .dell.com/supplies | support.dell.com Cleaning the ink cartridge nozzles T o improve print quality , you may ne ed to clean the ink cartridge nozzles. Clean the nozzles when: • Characters are not printing completely . • White dashes appear in graphics or printed text.
4 SECTION 4 T roubleshooting Setup troubleshooting General troubleshooting Other help sources.
44 T roubleshooting www .dell.com/supplies | support.dell.com Setup troubleshooting If you experience problems while se tting up your printer , make sur e: • Y ou unlock the scanner bed. F or help locating the scanner lock, see the picture of the printer on page iv.
T roubleshooting 45 P aper misfeeds or multiple sheets feed Make sur e: • Y ou use a paper recommended for inkjet printers. • Y ou do not force the paper into the printer . • Y ou do not load too much paper in the printer . F or help, see page 14.
46 T roubleshooting www .dell.com/supplies | support.dell.com b Click the Maintena nce tab. c F rom the Maintenance tab, click Pr i n t a t e s t p a g e .
T roubleshooting 47 4 Click the Scan tab. 5 F rom the Color depth drop down menu, select Gray . 6 Click OK . If you are scanning or copying from a printed source, and your copy has a checkerboard pattern on it, follow these directions: F or scanning: 1 Open the Dell All-In-One Center .
48 T roubleshooting www .dell.com/supplies | support.dell.com More troubleshooting Refer to the User ’s Guide if you ex perience any of the following problems: – T ranspare ncies or glossy photo p.
T roubleshooting 49 P aper Jam message Y o ur printer has a paper jam. T o clear a paper jam: 1 P ress Po w e r to turn the printer off. 2 P ull slowly and firmly on the paper to remove it.
50 T roubleshooting www .dell.com/supplies | support.dell.com Cover Open message The Cover Open message displays whe n the pr inter (scanner unit) is open. NOTE: The operator panel buttons do not function while the printer (scanner unit) is open. Lower the printer (scanner unit).
T roubleshooting 51 P aper Out mess age Y o ur printer is out of paper . 1 Loa d pa per . 2 P ress Select . 3 Send your document to print. NOTE: If your printer has a paper jam, see page 49 for help. Unlock Scanner message The scanner is locked. T o unlock it: 1 P ress Po w e r to turn the printer off.
52 T roubleshooting www .dell.com/supplies | support.dell.com Check the table below for specif ic instructions: 1 Pre s s Po w e r to turn the printer off. 2 Use both hands to lift the printer (s canner unit) until th e scanner support holds it open. 3 T urn the printer on.
T roubleshooting 53 5 Lower the printer (scanner unit) un til it is completely closed. If the error message displa ys again, r eplace the black cartridge with a new black cartridge. If the error message does not display , repeat steps 1–3 and then go to step 6.
54 T roubleshooting www .dell.com/supplies | support.dell.com Uninstall and reinstall the printer software If the printer is not functioning proper ly or if a communications error message appears when you try to use your printe r , you may need to uninstall, and then reinstall the printer softwar e.
5 SECTION 5 R egulator y Notices.
56 R egulator y Notices www .dell.com/supplies | support.dell.com F ederal Communications Commission (FCC) comp liance information statement The Dell AIO Printer A940 has been tested and found to comply with the limits for a Class B digital device, pursuant to P art 15 of the FCC Rules.
R egulator y Notices 57 Any questions regar ding this complian ce information statement should be directed t o: Dell Products, L.P . One Dell W ay Round Rock, T exas 78682 Industry Canada co mpliance statement This Class B digita l apparatus meet s all requir ements of the Canadian Interference-Causing Equipment Regulations.
58 R egulator y Notices www .dell.com/supplies | support.dell.com ENERGY ST AR The EP A EN ERGY ST AR Office Equipm ent program is a partnership effort with office equipment manufacturers to promote the introduction of energy-efficient products and to redu ce air pollution caused by power generation.
6 SECTION 6 Appendix Contacting Dell Limited Wa rranties and R e turn Policy Dell Computer Corporation Ink and T oner Cartridges Limited Wa rranties Dell Sof tware License Agreement.
60 Appendix www .dell.com/supplies | support.dell.com Contacting Dell T o contact Dell electronical ly , you can access the following websites: • www .
Appendix 61 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.euro.dell.com E-mail: tech_be@dell.com E-mail for F rench Speaking Customers: support.
62 Appendix www .dell.com/supplies | support.dell.com Denmark (Copenhagen) International Access Code: 00 Country Code: 45 We b s i t e : support.euro .dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.
Appendix 63 F ra nce (P aris) (Mon tpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) We b s i t e : support.euro.dell.com E-mail: support.
64 Appendix www .dell.com/supplies | support.dell.com Greece International Access Code: 00 Country Code: 30 We b s i t e : support.euro .dell.com E-mail: support.
Appendix 65 Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 We b s i t e : support.euro.dell.com E-mail: support.eur o .dell.
66 Appendix www .dell.com/supplies | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-.
Appendix 67 Norway (Lysaker) International Access Code: 00 Country Code: 47 We b s i t e : support.euro.dell.com E-mail Support (portable com puters): nor_nbk_ support @dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
68 Appendix www .dell.com/supplies | support.dell.com St. V incent and the Grenadines General Support toll-fr ee: 1-877-270-4609 Singapore (Singapore) International Access Code: 005 Country Code: 65 T.
Appendix 69 Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 We b s i t e : support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.
70 Appendix www .dell.com/supplies | support.dell.com U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro .dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.
Appendix 71 U.S.A. (Austi n, T exas) International Access Code: 011 Country Code: 1 Automa ted Order -Status Service toll-free: 1-800-433-9014 AutoT e ch (portable and desktop computers) toll-free: 1-.
72 Appendix www .dell.com/supplies | support.dell.com Limited W arranties and R eturn P olicy Dell-branded ha rdwar e product s purchased i n the U.S. or Cana da come with eit her a 90-day , one-year , two-year , three-year , or four-year limited warranty .
Appendix 73 SOME ST A TES DO NOT ALLOW THE EXCL USION OR LIMIT A TION OF INCIDENT AL OR CONSEQUENTIAL D AMAGES, SO THE ABO VE LIMIT A TION OR EX CL USION MA Y NOT APPL Y TO YOU.
74 Appendix www .dell.com/supplies | support.dell.com NOTE: Before you ship the product(s) to us, make su re to back up the data on the hard dr ive(s) and any other stora ge device(s) in the product(s). Remove any co nfidentia l, proprietary , or personal information and removable media such as floppy disks, CDs, or PC Cards.
Appendix 75 May I transfer the limited warranty? Limited warranties on systems may be tr ansferred if the current ow ner transfers ownership of the system and records the transfer with us. The limited wa rranty on D ell-branded memory may not be transferred.
76 Appendix www .dell.com/supplies | support.dell.com What is not covered by this limited warranty? This limited warranty does not cover: • Software, including the operating system and software ad d.
Appendix 77 What do I do if I need warranty service? Be fore th e w ar ran ty exp ire s, ple as e c all us at th e re lev an t n um ber li st ed in t he fo llo wi ng ta bl e. Ple as e a lso ha ve yo ur D el l service tag number or order number a vailable.
78 Appendix www .dell.com/supplies | support.dell.com W e will pay to ship the par t to you if you use an address in Canada. Otherwise, w e will ship the part freight collect. W e will also include a p repaid shipping container with e ach repl acement p art for your use in re turning the replaced part to us.
Appendix 79 If you do not have In ternet access, call Dell at 1-80 0-847-4096 (Home Consumer customers) or 1 -800-326-9463 (Corporate Commercial or Government customers).
80 Appendix www .dell.com/supplies | support.dell.com Return P olicy If you are an end-user customer who bought Dell Software and P eripherals products direct ly from a Dell company , you may return D.
Appendix 81 This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by th e end user with Dell and/or any other seller . Dell W orld T rade LP One Dell W ay , Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No .
82 Appendix www .dell.com/supplies | support.dell.com Dell Computer Corporation Ink and T oner Cartridges Limited W arranties The following sections describe the li mited warranty for ink and toner cartri dges for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly .
Appendix 83 Ink and T oner Cartridges Limited W arranty (L atin America Only) Dell Computer Cor poration warrants to the original purcha ser of genuine Dell-branded toner cartridges that the cartridges will be free from defects r esult ing from material or man ufacturing process for the life of the cartridge.
84 Appendix www .dell.com/supplies | support.dell.com Dell Software License Agreement This is a legal agreement between you, the user , and Dell Products, L.
Appendix 85 Limited W arranty Dell warrants that the Softwar e disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. Th is warranty is limited to you and is not transferable.
86 Appendix www .dell.com/supplies | support.dell.com U.S. Government Restricted Rights The softwar e and documentat ion ar e "commercial items" as th at term is define d at 48 C.F .R. 2.101, consisting of "commerc ial computer software" and "commercial comput er software documentation" as such terms ar e used in 48 C.
Index 87 Inde x Symbols -, 4 +, 4 A aligning ink cartridges, 41 All-In-One Center , 7 B banner paper , 15 loading, 2 2 printing, 2 2 black copy , 4 black ink cartridge part number , 3 9 buttons, opera.
88 88 Index Contact Information, 1 1 How T o , 1 0 Maintenance, 1 1 T roubleshooting, 1 0 using, 1 0 display , v E edit document text (OCR), 28 envelopes loading, 1 5 error messages Cartridge Error , .
Index 89 card stock, 1 5 cards, 1 5 custom size, 1 5 envelopes, 1 5 iron-on transfers, 1 5 labels, 1 5 loading specialt y , 1 6 photo , 1 5 plain, 1 5 transpar encies, 1 5 paper exit tray , v paper gu.
90 90 Index transparencies loading, 1 5 troubleshooting, 43 Cartridge Error , 5 1 general, 4 4 out of paper , 5 1 Pa p e r J a m , 4 9 print quality , 4 6 setup, 4 4 U uninstalling printer software, 5.
An important point after buying a device Dell A940 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell A940 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell A940 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell A940 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell A940 will certainly help you make a decision on the purchase.
If you already are a holder of Dell A940, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell A940.
However, one of the most important roles played by the user manual is to help in solving problems with Dell A940. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell A940 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
