Instruction/ maintenance manual of the product 964 Dell
Go to page of 136
www .dell.com/supplies | support.dell.com Dell™ Phot o All-In-One Printer 9 64 Owner ’s Manual L ook Inside F or: • Ordering S upplies • About Y our P rinter • Using the P rinter • Unde rs.
Ordering Supplies Y our Dell Photo AIO P rinter 964 includes softwar e installed to detect the ink levels in the printer . During a print job, a scr e en appears on your computer to warn you of low ink levels. Y ou can order ink online at www .dell.c om/s upplie s or by phone.
Notes, Notices, and Cautions NOTE: A NOTE indica tes import ant information that helps y ou make bette r use of your printer . NOTICE: A NOTICE indi cates ei ther po tential d amage t o hardware or loss o f data an d tells you how to avoid t he probl em.
www.dell.com | support .dell.com.
Conten ts 5 Contents 1 About Y our Printer Understanding t he Printer Parts . . . . . . . . . . . . . . . . . . 14 Setting Up Y o ur Printer . . . . . . . . . . . . . . . . . . . . . . 17 Initial Setu p Menu . . . . . . . . . . . . . . . . . . . . . .
6 Conte nts Viewing o r P rinting Photos . . . . . . . . . . . . . . . . . . . 33 Saving Phot os to Y our Compu ter . . . . . . . . . . . . . . . . 33 Viewing a Slide Show . . . . . . . . . . . . . . . . . . . . . 34 Pr inting All Photos on M e dia Ca rd or USB K ey .
Conten ts 7 Editi ng Sca nne d Imag es . . . . . . . . . . . . . . . . . . . . . . 48 Saving an Image o n Y our C omputer . . . . . . . . . . . . . . . . 48 E-mailing a Scann ed Image or D ocument . . . . . . . . . . . . . 49 Enlarging or Reducing Images o r Docume nts .
8 Conte nts Send a Delaye d F ax . . . . . . . . . . . . . . . . . . . . . . . . 68 Blocking Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Crea te a Bloc ked F ax Li st . . . . . . . . . . . . . . . . . . . 69 T urning F a x Blo cking On .
Conten ts 9 General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Fa x Pr o bl e m s . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Pa p er Pr o b l e m s . . . . . . . . . . . . . . . . . . . . . . . . . 93 Network Problems .
10 Conte nts.
CAUTION: S AFETY INSTRUCTIONS 11 CAUTION: SAFETY INSTRUCTIONS Use th e followin g safety g uideli nes to help ensur e your own persona l safe ty and to h elp protec t your prod uct and wo rking e nviro nmen t from pot ential da mage.
12 CAUTION: SAF ETY INSTRUCT IONS www.dell.com | support .dell.com.
About Y our P rint er 13 1 About Y o ur Printer Y ou ca n use the Dell P hoto AIO P rinte r 964 to do a variety of things. A few import ant things to note: • If your printer is connected to a computer , you can use e ither the printer operator panel or the printer software to produce quality documents quickly .
14 About Y our Prin ter www.dell.com | support .dell.com Understanding th e Printer P arts Number: Part: Description: 1 Automatic Do cument Fe e d e r ( A D F ) Scan, copy , or fax multi ple page do cuments and/or legal sized do cume nts. 2 P rinter uni t Unit yo u lift to gain access t o the ink cartrid ges.
About Y our P rint er 15 7 Me dia c ard slots Slot into which you inser t a me dia car d co ntain ing d i git al pictures. NOTE: The LC D only di splays JPG files foun d on the medi a card. T o view oth er imag e types stored on the me dia card , open the Mem or y Card Ma nager .
16 About Y our Prin ter www.dell.com | support .dell.com 12 FA X c o n n e c t o r ( — left side connector) Connect s your print er to an act ive tele phone li ne to send and receive fax e s.
About Y our P rint er 17 Setting Up Y our Printer NOTE: The Dell Ph oto All-In-O ne Printer 964 supp orts Microso f t® Wind ows® 2000, Wi ndows XP , and Win dows XP Professi onal X6 4 Editi on. T o set up your printer , follow the steps on your Sett ing U p Y our P rinte r poster .
18 About Y our Prin ter www.dell.com | support .dell.com Understanding the Operator P anel Using the Operator P anel The operator panel buttons allow you to copy document s and photos, fax documents, and print photos from a memory car d or PictBridge-enabled camera without connecting to a computer .
About Y our P rint er 19 5 Menu Scroll through the availabl e menus. 6 Right arrow • I ncrease a number on the displ ay . • Sc roll th rough a lis t on the dis play . 7A k e y p a d number or symbo l • In fax mode: – En ter fax numbers. – Selec t lett ers when cr eating a spee d dial lis t.
20 About Y our Prin ter www.dell.com | support .dell.com Operator P anel Menus F rom the main menu menu , you can navigate to the Copy , Photo , Fa x , Scan , Setup , or Maintena nce modes availa ble on your printer .
About Y our P rint er 21 Unless you turn off the aut omatic paper type s ensor , it alw ays r emains on. T o turn off the automati c pape r type sens or for a s pecifi c print job: 1 W ith your document o pen, click Fi l e → Pri n t .
22 About Y our Prin ter www.dell.com | support .dell.com L oad ing P aper L o ad Plain Paper Into t he P aper Support 1 Lift th e paper exit tra y , a nd extend the pa per supp ort.
About Y our P rint er 23 3 Squeeze and slide the p aper guides to rest against the left and right edges and bottom of the paper . NOTE: Do not force the paper into the printer .
24 About Y our Prin ter www.dell.com | support .dell.com 5 Extend the p aper exit tr ay stop to catch pap er as it exit s the pri nter . NOTE: The pape r exit tray c an ho ld up to 50 sh eets of paper . F or information on print med ia guidelines, see "Pr i nt Media Guidelines for the P a per Support" on pag e 26.
About Y our P rint er 25 Placing Y our Original Document on the Scanner Glass 1 Open the top cover . 2 Place the original document face down on the scanner glass in the upper left corner . T o get a copy with portrait (vertical) ori e ntation: T o g et a copy with landscape (horizontal) orientation: 3 Close the top cover .
26 About Y our Prin ter www.dell.com | support .dell.com Print Media Guidelines Print Media Guidelines for the P aper Support Lo ad up to: Make s ure: 100 she ets of plain paper • The pape r is c entered in th e paper support. • The paper gui des rest against the right and left edges of the paper .
About Y our P rint er 27 75 sh eets of photo , coated, or glossy paper • The glossy or coated side of the paper faces down . • The pape r is c entered in th e paper support. •Y o u s e l e c t Nor mal or Photo print qual ity . • The pape r guides rest against the right and left ed ges of t he paper .
28 About Y our Prin ter www.dell.com | support .dell.com P aper Guidelines for the ADF Load up to: Make su re: 50 sh eets of letter size paper • The do cume nt is loade d text side up. • The pa per guide i s aga ins t th e ed ge of th e pa per . 50 sheet s of A4 size paper • The do cume nt is loade d text side up.
Print ing 29 2 Printing Printing a Document 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 Load paper w ith the print side facing down. F or more information, see "Loading P aper" on page 22. 3 W ith your document ope n, click Fi l e → Pri n t .
30 Print ing www.dell.com | support .dell.com 5 On the Print Setup tab, se lect Photo , the dpi setti ngs, the paper type, and p aper size . NOTE: Photo /glossy or co ated pap er is recomme nded for printing photos . 6 When you ar e finished customizing your p rint options, click OK .
Print ing 31 Printing Photos From a PictBridge-Enabled Camera Y our pri nter supp orts PictBridg e-enabled camer as. 1 Insert one end of the USB cable into t he camera. 2 Insert the other end of the USB cable i nto the PictBridge port on the front of the printe r .
32 Print ing www.dell.com | support .dell.com Printing Photos F rom a Memor y Card Most digital cameras use a memory card to stor e photos. The Dell Ph oto AIO P rin ter 964 supports the following dig.
Print ing 33 The connector that is used for P ictBridge may also be used for accessing infor mation that is stor ed on USB Flash Drive devices. The USB Flash Drive devices that have been certified for operat ion with this AIO are as shown: • DELL - 25 6 MB High Speed USB 2.
34 Print ing www.dell.com | support .dell.com Viewing a Slide Show Y ou can view all the phot os stored on a memory card or US B key through a slide show . 1 Insert a memory car d or USB key . The p rinter autom atic ally s witches to Ph oto Mode . 2 Pre s s Select to access th e Photo Mo de menu.
Print ing 35 Printing Collated Copies of Y our Document When your printer is att ached to your computer , you can print black and white or color collated copies. T o print colla ted copies: 1 Mak e sure you have pap er loaded in the pa per support. 2 W ith your document o pen, click Fi l e → Pri n t .
36 Print ing www.dell.com | support .dell.com Printing More Than One P age on a Sheet of P aper 1 Mak e sure you have paper loaded in the paper support. F or help, see "L oad Plain P aper Into the P a per Support" on pa ge 22. 2 W ith your document ope n, click Fi l e → Pri n t .
Print ing 37 Printing a Banner 1 Pla ce a st ac k of b ann er pa per (2 0 sh eet s or l ess ) in f ront of t he pr int er , an d fee d in the fir st shee t. 2 W ith your document o pen, click Fi l e → Pri n t. 3 Click P ro perties , Option s , Setup , or Preferences (dep endin g on the prog ram or operati ng sys tem).
38 Print ing www.dell.com | support .dell.com.
Copyi ng 39 3 Copying T o make copies, you can use the printer operator panel or your computer . Copying Documents Using the Operator P anel 1 Tu r n o n y o u r p r i n t e r . 2 L oad pape r in the paper su pport. F or more in formati on, se e "Loa ding P aper " on page 2 2.
40 Copy ing www.dell.com | support .dell.com 6 Click Start → Pr o g ra m s or All P rograms → Dell Printe rs → Dell Photo A I O P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 7 Select a copy quantity (1–9 9) and color setting.
Copyi ng 41 4 Click Start → Pr o g ra m s or All P rograms → Dell Printers → Dell Photo AIO P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 5 Click Pr e v i e w N o w . 6 Adjust the dotted lines to fit around the portion of the image you want to print.
42 Copy ing www.dell.com | support .dell.com Changing Copy Settings 1 Click Start → Pr o g ra m s or All P rograms → Dell Printe rs → Dell Photo A I O P rinter 964 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 2 Select a copy quantity and color setting.
Scanni ng 43 4 Scanning Y ou can use your printer to scan using the operator panel or the printer software. Using the Operator P anel 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 L o a d y o u r o r i g i n a l d o c u me n t.
44 Scan ning www.dell.com | support .dell.com 7 T o further customize yo ur scan j ob, click See More Scan Settings . 8 When you are finished customizing your image, click Scan Now . Scanning Photos 1 T urn on yo ur computer and printer , and mak e sure they are connected.
Scanni ng 45 Scanning to Your Computer Over a Network 1 Mak e sur e your computer is at tached to the network. NOTE: Dell pr inte rs can only be attach ed to a ne twork us ing a Dell Network A dapter (so ld separately). 2 Mak e sur e your computer and printer ar e on.
46 Scan ning www.dell.com | support .dell.com Scanning Mult iple P a ges or Images NOTE: Some pr ograms do not suppo rt multip le-pag e scanni ng. Y ou can scan multiple images at o nce to save ti me: 1 Place the first sheet on the scanner glass.
Scanni ng 47 Editing Scanned T e xt Using Optical Character R ecognition (OCR) Optic al C harac ter R ecogn itio n (OC R) is a sof tware fe ature th at con ver ts a sc anned imag e int o editable te xt within a wor d-processing program. NOTE: Ensure you ha ve OCR sof tware installed on your co mputer .
48 Scan ning www.dell.com | support .dell.com Editing Scanned Images W ith most graphics programs, you can customize your image. 1 Click Start → Pr o g ra m s or All P rograms → Dell Printe rs → Dell Photo A I O P rinter 964 → Dell All-In-One Center .
Scanni ng 49 E-mailing a Scanned Image or Document T o send scanned photograp hs or documents through e-mail: 1 L o a d y o u r o r i g i n a l d o c u me n t. F o r h e l p , s e e " L o a d a n O r i g i n al D o c u m en t I n t o t he A D F " o n page 24 or "Placing Y our Original Document on the Scanner Glass" on page 25.
50 Scan ning www.dell.com | support .dell.com Enlarging or Reducing Image s or Documents If you ar e using your printer with a computer , you can enlar ge or re duce your document between 25–400 percent using the Del l All-In-One C enter .
Fax ing 51 5 F axing Y ou do not need to conne ct your printer to a computer in order to fax. Use the printer operator panel for basic faxing. S e e "F axing Using the P rinter Operator P anel" on page 55. NOTE: For faxing instr uctions using the comput er sof tware, see "Sen ding a Fax F ro m the Computer" on page 59 .
52 Faxing www.dell.com | support .dell.com Connecting dir ectly to a tele phone wall jack Connect a phone co r d from the F AX connector ( — left side connect or) on the printer to the telephone wall j ack. 1 Connect one end of the phone cord to the F AX conne ctor ( — left side connector) of the printer .
Fax ing 53 2 Remove th e protective p lug from the P HONE jack connector ( — right side connector) on the back of the printer . 3 Connect a phone cord from the t elephone to the PHON E jack connector ( — right side connector) on the printer .
54 Faxing www.dell.com | support .dell.com Connecting t o a comput er modem 1 Connect a phone cord from the F AX connector ( — left side connector) on the printer to the telep hone wall jack . 2 Remove th e protective p lug from the P HONE jack connecto r ( — right side connecto r) on the back of the printer .
Fax ing 55 NOTE: ISDN (inte grated ser vices dig ital networ k) and ca ble modem s are not fax modems and a re not supp orted for f axing. F axing Using the Printer Operator P anel Send a F ax 1 Mak e sur e your printer is on a nd an active telephone line is connected to the F AX connector ( — left side connecto r) on the printer .
56 Faxing www.dell.com | support .dell.com Send a Broadcast F ax A broadcast fax al low s you to send the same fax to multiple fax numb e rs at once. Y ou can enter up to 30 differ ent numbers. 1 Mak e sur e your printer is on, a nd an active telephone line i s connected to the F AX connector ( — left side connecto r) on the printer .
Fax ing 57 R eceive a F ax Aut omatical ly 1 Mak e sur e your printer is on, a nd an active telephone line i s connected to the F AX connector ( — left side connecto r) on the printer . 2 Mak e sure Auto An s wer is turned on or is curr ently within the scheduled on period.
58 Faxing www.dell.com | support .dell.com Re ceive a F ax Manuall y 1 Mak e sur e your printer is on, a nd an active telephone line i s connected to the F AX connector ( — left side connecto r) on the printer . 2 Mak e sure the Auto An sw er featur e has been turned off.
Fax ing 59 Sending a F ax F rom the Computer Send faxes fro m computer files through the printer modem or the compute r modem. Any file that can be printed can be fax e d. Connecting C ables • Connect the p rinter to the computer w ith a USB cable (sold s eparately ) in order to scan documents to fax.
60 Faxing www.dell.com | support .dell.com F axing Through the Printer Modem Send a F ax Using the Dell All-In-One Center 1 Mak e sur e the printer is on a nd that the printe r is connected to the computer with a USB cable. 2 Load your document on the scanner glass or into the ADF .
Fax ing 61 Access the Printer Setup Ut ility Access the P rinte r Setup Utility if you want to configure the printer modem for your specific faxing needs. 1 Click Start → Pr o g r am s or All P rograms → Dell Pri n te r s → Dell Photo A IO Printer 964 → Dell All-In-One Center .
62 Faxing www.dell.com | support .dell.com F axing Through the Computer Modem If an active telephone line is connected to the LINE connector ( ) on your computer modem, use Fa x C o n s o l e (W indow.
Fax ing 63 d Click to select Pr in t i t o n . If you want to print all received fax es, use the drop-down menu to the right of this fiel d to select Dell Photo AIO P rinte r 964 . e T o create an archive copy of each fax, cli ck to select Store a co py in a fo lder , and then use the Browse button to select the desire d archive location.
64 Faxing www.dell.com | support .dell.com 7 Open the file you just scanned and saved. 8 Click Fi l e → Pr i n t . 9 In the printe r list, sele ct Fax .
Fax ing 65 5 Click the fax in the right pane for which you want to view the status, and then click P refer ences or P rop erties . 6 Click the General tab, and view the Status line. 7 Click Close when you are finished. Speed Dial T o mak e sending fax es easier , you can enter up to 99 speed dial numbers.
66 Faxing www.dell.com | support .dell.com 7 Use the dow n Arrow button to sc rol l down to Add Entry . 8 Pre s s Select . Crea te a Sp eed D ial Lis t From th e Comp uter 1 Click Start → Pr o g ra m s or All P rogr ams → Dell Pr i n t e r s → Dell P hoto AIO P rinte r 964 → P rinter Setup Ut ility .
Fax ing 67 7 Pre s s Select . The Fax Number field is clear ed. 8 Using the keypad, specify the next fax number for the group. 9 Pre s s Select . 10 Repeat until all the fax numbers (up to 30) ar e specified for the group. NOTE: The lowest po ssible grou p dial n umber is au tomatically a ssigned to this g r oup.
68 Faxing www.dell.com | support .dell.com Manually Dialing a F ax While Listening to a T elephone Line (On Hook Dial) 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to On Hook Dial .
Fax ing 69 Blocking F ax es Fa x B l o c k i n g helps you regulate who y ou receiv e faxes from. Y ou can block fax es from up to 50 numbers. Create a Blocked F ax List 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select .
70 Faxing www.dell.com | support .dell.com T urning F ax Blocking On 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to Fax Setup , and press Select . The Fa x S e t u p menu opens.
Fax ing 71 Changing the Pickup Code 1 F rom the main menu, use the up and down Arr ow butto ns to scroll t o Fax , and press Select . 2 Use the up and down Arrow butto ns to scrol l to Fax Setup , and press Select . The Fa x S e t u p menu opens. 3 Use the up and down Arro w bu ttons to s croll t o Ringing and Answering , and press Select .
72 Faxing www.dell.com | support .dell.com Using Auto F ax Convert If you ar e faxing a high-resolution document to a fax machi n e that prints at a lower r e solution, the Dell Photo AIO Pr int er 964 can automatically adjust the fax you send.
Underst anding the So ftware 73 6 Understanding the Software The printer softwar e includes: • Dell All-In-One Center — Allows you to perf orm various scan, copy , fax, and print operations with newly scanned and prev iously saved documents and images.
74 Understa nding the Software www.dell.com | support .dell.com The Dell All-In-One Center allows you to : • Scan, copy , fax, and use productivity tools. • Select where you want to send the s canned image. • Select th e quantity and c olor of your copies.
Underst anding the So ftware 75 F or more information about the Dell All-In-One Center , click Help in t he Dell All-In-O ne Center . P roduc tivity T ools • F ax an image or d oc ument. • Printer Setup Util ity . • E -mail an image or docume nt.
76 Understa nding the Software www.dell.com | support .dell.com Using Printing Preferences Pr i n t i n g Pr e f e r e n ce s allows you to change the various printer settings. Y ou can change your printer sett ings in Pri n ting Preferences depending on the type of project y ou want to create.
Underst anding the So ftware 77 Printin g Pre ference s T abs T ab Options P rint Setu p Qualit y/Speed — Select Au t o ma t i c , Draft , No rmal , or Photo depending on your des ired output qual ity . Draft is the fast est opti on but shoul d not be selected if you have a photo cart ridge installed.
78 Understa nding the Software www.dell.com | support .dell.com Using Dell Picture Studio In Dell Pictur e Studio , you can explore digital photography and learn how to organize, create, or print photos.
Underst anding the So ftware 79 T o launch MCM: 1 Insert a memory car d into the memory card slot or a USB k ey into the PictBridge port on the front of the p rinter . After the card is read, th e pr inter a utomatica lly s witches to Photo mode. 2 Use the up or down Arrow bu ttons to scr oll to Save Photos to Computer , and then p ress Select .
80 Understa nding the Software www.dell.com | support .dell.com If your black ink c artridge is out of ink, you can choose to print black from t he color ink cartridge (P rocess Black) by selecting Complete -A -P rint before clicking the Conti nue Print ing button.
Underst anding the So ftware 81 R emoving and Reinstalling Software If your printer does not function properly , or communication error messages appear when using your prin ter , you c an r emove and reinstall the printer s oftware.
82 Understa nding the Software www.dell.com | support .dell.com.
Ink Cart ridge Mai ntena nce 83 7 Ink Cartridge Maintenance R eplacing Ink Cartr idges CAUTION: Before per forming any of th e procedures l isted in this sectio n, read and follow the "CAU TION: SAFETY INST RUCTIONS" on page 1 1. Dell ink cartridges ar e available only through Dell.
84 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com 3 P r ess down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air -tight container (one is included with each photo cartridge y ou pur chase) , or di spose of them .
Ink Cart ridge Mai ntena nce 85 6 If you ar e installing new ink cartridges, remove the sticker a nd transparent tape from the back and bottom of each ink cartridge. NOTE: The illustration below shows a black cartridg e and a color cartridge (u se for normal printin g).
86 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com 8 Snap each lid closed. 9 Close the pr inter unit. An alignment page automa tically pri nts.
Ink Cart ridge Mai ntena nce 87 Aligni ng Ink Cart ridges Y our printer a utomatically aligns the ink cartridges when they are installed or replaced. T o verify your ink cartridges are aligned, you can print an alignment page. After you close t he printer unit, press Select .
88 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com Cleaning the In k Cartridge Nozzles Y ou may need to clean the nozzles whe n: • White lines appear in gra phics or solid black ar eas. • P rint appears smudged or to o dark. • Colors fade, do not print, or do not print completely .
T roublesh ooti ng 89 8 T roubleshooting F ollow these tips when y ou troubleshoot your prin ter: • If the printer does not work , ensure that the printer is properly conne cted to the electrical outlet and computer , if using a computer . • If an erro r message app ears on the operator panel di splay , write down the e xact message.
90 T roubl eshoo ting www.dell.com | support .dell.com I F THE SOFTWARE INSTALLA TION SCRE EN DOES NOT APPEAR AUTOMATICA LLY , INSTA LL THE SOF TWARE MANUALL Y . 1 Insert the Drivers and Ut ilities CD. 2 In Wi n do ws X P , click St art → My Comp uter .
T roublesh ooti ng 91 Printe r Problems E NSURE THAT THE PRINTER POWER CABLE IS FIRML Y CONNECTE D TO THE PRINTER AND THE ELECT RICAL OUTLET . D ETERM INE IF THE PRIN T ER HAS B EEN HELD OR PAUSED . Wi n d o w s X P 1 Click Start → Control P anel → P ri nters and Ot her Hardw are → Pr i n te r s a n d F a x e s .
92 T roubl eshoo ting www.dell.com | support .dell.com General Problems Fa x P r o b l e m s When you have trouble sending or receiving fax es, try these things to fix the problem.
T roublesh ooti ng 93 Pa p e r P r o b l e m s M AKE SURE THE ORIG INAL DO CUMEN T IS LOAD ED CORR ECTLY ( FACE DO WN IN THE B ACK LEFT CORN ER OF THE SCANNER GLASS OR TE XT - SIDE UP ON THE ADF) AND THE PAPER IS LOAD ED CORR ECTL Y ( FOR HELP , SEE "L OAD P LAIN P APER I NTO THE P APER S UPPORT " ON PAGE 22).
94 T roubl eshoo ting www.dell.com | support .dell.com C HECK FOR A PAPER JAM . Near the ADF 1 Lift the ADF cover loc ated to th e left of th e ADF input tr ay . 2 P u ll firmly on the paper to remove it. 3 Close the AD F cover . 4 Pre s s Se lect . 5 Resend your print job t o print any missing pages.
T roublesh ooti ng 95 Near the paper ex it tray 1 Raise the pri nter unit. 2 P u ll firmly on the paper to remove it. 3 Close th e printer uni t. 4 Pre s s Se lect . 5 Resend your print job t o print any missing pages. Near th e re ar access door 1 Open the rear access door .
96 T roubl eshoo ting www.dell.com | support .dell.com Network Problems T O PREVEN T JAMS AND MISF EEDS , MAKE SURE : • Y ou us e a paper r e commended for inkj et printers. • Y ou do not force the paper int o the printer . • Y ou do not load too much pape r in the printer .
T roublesh ooti ng 97 Error Messages and Lights The following error messages can be found on your computer scr een or operator panel display . Error Message: What it indicates : Solution: Black Ink Low Color Ink Low An ink cartrid ge is running low o n ink .
98 T roubl eshoo ting www.dell.com | support .dell.com Right cartridge incorrect The wron g ink cartr idge is in stalled in the right cartridge carrier . Remove the cartridge, and install the correct Co lor cartridge for your prin ter . F or mor e inform ation, see "Repla cing In k Cartridge s" on page 83.
T roublesh ooti ng 99 Improving Pr int Qual ity If you ar e not satisfied with the print quality of your documents, there are several differ ent ways to improv e the pr int qualit y . • Use the ap propriat e paper . F or exam ple, us e Dell P r emium Pho to P aper if you ar e printing photos with a pho to ink cartr idge.
100 T roubles hoot ing www.dell.com | support .dell.com.
Contac ting Dell 101 9 Contacting Dell T echnical Assi stance If you need help with a technical problem, Dell is r eady to assist you. 1 Call techni cal suppo rt from a tel ephone near or at the printe r so that tec hnical suppo rt can assist you with any necessary procedures .
102 Contacti ng Dell www.dell.com | support .dell.com Automated Order-Status Ser vice T o che ck on the status of any Dell products that you have or dered, you can go to supp ort.d ell. com , or you can call the automated or de r -status service. A re cording prompts you for the information needed to locate and report on your order .
Contac ting Dell 103 Coun try ( City) International Acce ss Code Country Code City Code Department Name or Se rvice Area, W ebsite and E-Mail Address Area Codes, Local Numbe rs, and T oll-F ree Num be.
104 Contacti ng Dell www.dell.com | support .dell.com Aust ria ( V ie nna) Inte rnational Access Code: 900 Country Code: 43 City Code: 1 We b s i t e : support.
Contac ting Dell 105 Canada (North Y ork, Ontari o) Inte rnational Access C ode: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated techni cal support) toll-free: 1-800-2 47-9362 Customer Care (Home Sales/ Small Business) toll-fr ee: 1-800-847-4 096 Customer Care (m ed.
106 Contacti ng Dell www.dell.com | support .dell.com Chin a (Xiamen ) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@de ll.
Contac ting Dell 107 Czech Republic ( P ragu e) Inte rnational Access C ode: 00 Country Code: 420 We b s i t e : support.e uro . dell.com E-ma il: czech_ dell@dell .
108 Contacti ng Dell www.dell.com | support .dell.com F ra nce (P aris) (Montpell ier) Inte rnational Access Code: 00 Country Code: 33 City Codes: (1) (4) We b s i t e : support.
Contac ting Dell 109 Gree ce Inte rnational Access C ode: 00 Country Code: 30 We b s i t e : support.e uro . dell.com E-mail: support.euro.dell.com/gr/en/emaild ell/ T ech nica l Support 00800- 44 14 .
110 Contacti ng Dell www.dell.com | support .dell.com Ireland (Cherrywood) Inte rnational Access Code: 16 Country Code: 353 City Code: 1 We b s i t e : support.e uro . dell.com E-mail: dell_ dir ect_support@d ell.com T echnical Support 1850 543 543 U.
Contac ting Dell 111 Japan (Kawasak i) Inte rnational Access C ode: 001 Country Code: 81 City Code: 44 We b s i t e : support.j p.dell.com T echnical Support (servers) toll-free: 0120 -198-498 T echni.
112 Contacti ng Dell www.dell.com | support .dell.com Latin Amer ica Cu stomer T ech nical Suppo rt (Austin, T exas, U.S.A.) 51 2 728-4 093 Cust omer Service (Austin, T exas, U.S. A.) 512 728 -3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.
Contac ting Dell 113 Mexico Inte rnational Access C ode: 00 Country Code: 52 Custom er T echn ical Supp ort 00 1-877-38 4-897 9 or 001- 877- 269-3383 Sales 5 0-81-880 0 or 01-800-8 88-3355 Customer Se.
114 Contacti ng Dell www.dell.com | support .dell.com Norway (L ysaker) Inte rnational Access Code: 00 Country Code: 47 We b s i t e : support.e uro . dell.
Contac ting Dell 115 Singap ore (Singapore ) Inte rnational Access C ode: 005 Country Code: 65 We b s i t e : support.ap.d ell.com T echni cal Suppo rt (D imens ion, Inspir on, an d Elec tronics an d .
116 Contacti ng Dell www.dell.com | support .dell.com Spain (Madr id) Inte rnational Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.
Contac ting Dell 117 Ta i w a n Inte rnational Access C ode: 002 Country Code: 886 We b s i t e : support.ap.d ell.com E-mail: ap_support@dell.com T echnica l Support (O ptiPlex, Lati tude, I nspiro n.
118 Contacti ng Dell www.dell.com | support .dell.com U.K. (Bracknell) Inte rnational Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.e uro . dell.com Customer Care we bs ite: su pport.euro.dell.com/uk/en/ECare/F or m/Home.asp E-mail: dell_ dir ect_support@d ell.
Contac ting Dell 119 U.S.A. (Austin, T exas) Inte rnational Access C ode: 011 Country Code: 1 Automated Order -St atus Se rvice toll-free: 1-80 0-433-9014 AutoT ech (port able and desktop comput ers) .
120 Contacti ng Dell www.dell.com | support .dell.com.
Append ix 121 10 Appendix U.S. T erms and Cond ition s of Sale These ter ms and condit ions ("Agr eement") apply to y our purchase of comp uter systems and/or r e late d products and/or serv.
122 Appe ndix www.dell.com | support .dell.com BRANDE D PR ODUC T , IF ANY , IS PROVIDE D BY THE ORIGI NAL MAN UF ACTU RER, NO T BY DEL L. D ELL MAKES N O EXPRESS W ARRANTIES EXCEPT THOSE S T AT ED IN DELL'S APPLICABLE W ARRANTY ST A TEMENT IN EFFE CT ON THE DA TE OF THE INV OICE, P ACKING SLIP OR ACKNOW LEDGEMENT .
Append ix 123 POSSIB ILITY OF SUCH D AMAGES, OR FOR ANY CLAI M B Y ANY THIRD P AR TY . Y OU AGREE THA T FOR ANY LIABILITY RELATED TO THE PURCHASE OF PROD UCT , DELL IS NO T LIABLE OR RES PONSIBLE FOR ANY AMOUNT OF DAM AGES ABO VE THE AMOUNT INVO ICED FOR THE APPLIC ABLE PRODUCT .
124 Appe ndix www.dell.com | support .dell.com Limited W arr anties and R etu rn P o licy Limit ed Warran ty for Dell- Bran ded H ardwa re Produ cts (U. S. On ly) Dell-br anded har d war e products purchase d in the U.S. come with either a 90- day , 1-y ear , 2-year , 3-year , or 4-ye a r limite d warrant y depending on the product purchas ed.
Append ix 125 How long does this limited wa rranty last? This l imited war r anty lasts for the time pe riod i ndicate d on your packing slip or invoi ce, e xcept for the fol lowing De ll -b ra nd ed ha rd ware : • P ortab le computer ba tteri es car ry a 1-year limit e d war r ant y .
126 Appe ndix www.dell.com | support .dell.com What will Dell do? During the 90 days of the 90-day limi ted warranty and the fir st year of all othe r limited wa rrant ies: During th e 90 days of the .
Append ix 127 • If y ou ar e a Home O ffice , Small, Medium, Larg e, or Gl obal Commercial Cus tomer , go to www .dell.com /us/en/biz/top ics/sbtopic_cca re_nav_015_ccare.htm • If y ou are a Government, Educati on, or H ealthca re C ustomer , or an Individual H ome Consume r who pu rchased throug h an Empl oyee Purc hase P rogram, go to www .
128 Appe ndix www.dell.com | support .dell.com Y ou must shi p the products to Dell within five (5) days of the da te that Dell issues the Credi t Retu r n A uthorization Number .
Append ix 129 Export Regulations Customer acknowledges that th ese Produc ts, which may include technology and s oftware, ar e subjec t to the custo m s and exp ort con trol la ws and regulati ons of the Unite d Stat es (“U.
130 Appe ndix www.dell.com | support .dell.com supp liers, and your e xclusiv e re medy , shall b e (a) re turn o f the p rice p a id f or th e Soft ware or (b) re placement of a ny disk not meet i ng thi s warr a nty t hat is s ent with a r eturn authorizat i on nu mber to D ell, at y our cos t and risk.
Append ix 131 Electr omagne tic Comp atibilit y is the abilit y of items of electro nic equip ment to functio n proper ly toget her in the elect roni c enviro nmen t.
132 Appe ndix www.dell.com | support .dell.com.
Index 133 Inde x A access ing the Printer S etup Utility , 61 aligning ink cartridg es, 87 B banner paper , loading, 26 ban ner , pri nting , 37 bor d erless printi ng, 30 but ton s, operat or pane l .
134 Inde x re ceiving automatically , 5 7 re ceiving from the All-In-One Center , 6 0 re ceiving manually , 5 8 receiv ing w ith an answ erin g machine connected to the printe r , 5 8 sending a fax us.
Index 135 prin t, 29 banner , 3 7 borderless photos, 3 0 collated copies, 3 5 document, 2 9 multi-page poster , 3 6 photos , 2 9 P rinter Setup Uti lity , accessing, 61 Pr i n t in g Pre f e r e nc es.
136 Inde x.
An important point after buying a device Dell 964 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell 964 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell 964 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell 964 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell 964 will certainly help you make a decision on the purchase.
If you already are a holder of Dell 964, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell 964.
However, one of the most important roles played by the user manual is to help in solving problems with Dell 964. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell 964 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
