Instruction/ maintenance manual of the product 924 Dell
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www .dell.com/supplies | support.dell.com Dell™ Phot o All-In-One Printer 9 24 Owner ’s Manual L ook Inside F or: • Ordering S upplies • Getting Started • Using the P rinter • Unde rstandi.
Ordering Supplies Y our Dell Photo AIO P rinter 924 includes softwar e installed to detect the ink levels in the printer . During a print job, a scr e en appears on your computer to warn you of low ink levels. Y ou can order ink online at www .dell.c om/s upplie s or by phone.
Notes, Notices, and Cautions NOTE: A NOTE indica tes import ant information that helps y ou make bette r use of your printer . NOTICE: A NOTICE indicat es either potent ial dam age to h ardware or loss of data and tells you how to avoid t he probl em.
www.dell.com | support .dell.com.
Conten ts 5 Contents 1 About Y our Printer Understanding t he Printer Parts . . . . . . . . . . . . . . . . . . 11 Setting Up Your Prin ter . . . . . . . . . . . . . . . . . . . . . . 13 Setting the Language on Y our Printer . . . . . . . . . . . . . .
6 Conte nts Changi ng Cop y Set tings . . . . . . . . . . . . . . . . . . . . 29 Scannin g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Scanni ng Ph otos . . . . . . . . . . . . . . . . . . . . . . . . 30 Scanni ng Multi ple P ages or Image s .
Conten ts 7 4 Ink Cartridge Maintenance R eplacin g Ink Car tridges . . . . . . . . . . . . . . . . . . . . . . 49 Aligni ng Ink Ca rtridges . . . . . . . . . . . . . . . . . . . . . . . 53 Cleaning the Ink Cartridge Nozzles . . . . . . . . . . . . . .
8 Conte nts Dell™ Software License Ag reement . . . . . . . . . . . . . . . . 89 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 90 Index .
CAUTION: S AFETY INSTRUCTIONS 9 CAUTION: SAFETY INSTRUCTIONS Use th e followin g safety g uideli nes to help ensur e your own persona l safe ty and to h elp protec t your prod uct and wo rking e nviro nmen t from pot ential da mage.
10 CAUTION: SAF ETY INSTRUCT IONS www.dell.com | support .dell.com.
About Y our P rint er 11 1 About Y our Printer Understanding th e Printer P arts 1 4 3 2 11 7 6 5 9 10 8 12.
12 About Y our Prin ter www.dell.com | support .dell.com Part: Description: 1 P aper support P art that supports loaded paper . 2 P aper guide Guide that helps the paper feed in to the printer properly . 3 T op cover T op of printer that holds you r document or photo flat whi l e you scan it.
About Y our P rint er 13 Setting Up Y our Printer NOTE: The Dell AIO Printer 9 24 supports Mic rosoft® Windows® 20 00, Windows XP , an d Windows XP Professional x64 Edition. F ollow the instructions on your Set ting Up Y our P rinte r poster to install the har dware and software.
14 About Y our Prin ter www.dell.com | support .dell.com Using the Operator P anel The operator panel buttons allow you to scan, copy , and customize documents. The printer is on when th e Po w e r button is illuminated. Use the T o 1 Display • View the number o f copies sel ected.
About Y our P rint er 15 Operator P anel Menus When you press the Menu button , the following menus appear . P ress the Arrow buttons to scroll through the options available in each menu. When the setting you want to use is displayed, pr ess the Menu button again to save the setting and move to the ne xt menu ava ilab le.
16 About Y our Prin ter www.dell.com | support .dell.com Copy Mode Menu: Submenu item : Settings: Copy Copy • Color* •B l a c k Copies (use arrow button s to specif y quantity ) Quality • Draft .
About Y our P rint er 17 Scan Mode The Scan submenu is only availa ble if the printer is co nnected to a net w ork adapte r . I f you choose Scan as the mode, you are prompted to cho ose the destination computer for th e scanned document. Y ou can scroll through the available computers by press i ng the arrow buttons.
18 About Y our Prin ter www.dell.com | support .dell.com T o choose pape r size: 1 W ith your document ope n, click Fi l e → Pri n t . 2 In the Pr i n t di alog b ox , c li ck P referenc es or Pr o p e rt i e s (de pending on your program or ope rati ng syst em) .
About Y our P rint er 19 L oad ing P aper 1 Fa n t h e p a p e r . 2 Center the paper on th e paper support. 3 Adjust the pap er guides so both are resting against the edges of the paper . NOTE: Do not pu ll on both paper guides simulta neously . When on e paper gu ide is move d , the o ther adjusts accord ingly .
20 About Y our Prin ter www.dell.com | support .dell.com Print Media Guidelines Load up to: Make su re: 100 she ets of pla in paper • The paper is centered between th e left and right pape r guides. NOTE: Loa d letterhead paper with the top of the letterhead entering the printer first an d facing up.
About Y our P rint er 21 Placing Y our Document on the Scanner Glass 1 Open the top cover . 25 greeting cards, index car ds, postcards, or photo cards • The p rint side of t he ca rd s faces up. • The cards are centered on the paper support, in between the l eft and right paper guides .
22 About Y our Prin ter www.dell.com | support .dell.com 2 Place the do cument on the scanner glass. NOTE: Make sure the u p per left cor ner of the front of the item alig ns with the arrow on the printer .
Usin g the Prin ter 23 2 Using the Printer Prin ting Printing a Document 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 Load paper with the print side facing up. F or more information, see "Loading P aper" on page 19.
24 Using th e Printer www.dell.com | support .dell.com Printing Photos 1 Load the photo paper with the pri nt (glossy) side fa cing up. F or mor e information, see "P rint Media Guidelines" on page 20. 2 Mak e sure you have a color cartridge and a photo cartridge installed.
Usin g the Prin ter 25 Print Borderless Photos 1 F or best r esults, load photo/glossy paper , and make s ure th e print side is facing up. F or more information, see "P rint Media Guidelines" on p age 20. 2 Mak e sure you have a color cartridge and a photo cartridge installed.
26 Using th e Printer www.dell.com | support .dell.com Printing P hotos F rom a PictBridge-Compatible Ca m era Y our print er sup ports P ictBridge-co mpati ble cameras. 1 Insert one end of the USB cable into t he camera. 2 Insert the other end of the USB cable i nto the PictBridge port on the front of the printe r .
Usin g the Prin ter 27 4 Place the document you want to copy face down on the scanner glass and mak e sur e the upper left corner of the front of the document aligns wit h the arrow on the printer . F or more informati on, see "Placing Y our Document on the Scanner Glass" on page 21.
28 Using th e Printer www.dell.com | support .dell.com Copying Photos Using Y our Computer 1 T urn on yo ur computer and printer , and mak e sure they are connected. 2 Load photo paper with t he print side facing up. F or more information, see "P rint Media Guidelines" o n page 20.
Usin g the Prin ter 29 Changing Copy Settin gs 1 Click Start → Pr o g ra m s or All P rograms → Dell Printers → Dell Photo AIO P rinter 924 → Dell All-In-One Center . The Dell All-In-One Cen ter opens. 2 Select a copy quantity and color . 3 Click See More Copy Set tings to: – Choose a copy quality .
30 Using th e Printer www.dell.com | support .dell.com Scanning Y ou can scan with your printer using the printer operator panel or your computer . 1 T urn on yo ur computer and printer , and mak e sure they are connected.
Usin g the Prin ter 31 5 Open the Dell All-In-One Center by clicking Start → Pr o gr a m s or All P rograms → Dell Pr i n t e r s → Dell P hot o AIO P rint er 924 → Dell All-In-One C enter . The Dell All-In-One Cen ter opens. NOTE: Y o u can also ope n the Dell All-In-One Center from th e operato r panel o n your prin ter .
32 Using th e Printer www.dell.com | support .dell.com 7 In the Scan section, click See More Scan Settings . 8 Click the Adva nced button. 9 Click Display Advanced Scan Settings to chan ge adv anc ed op tions . 10 On the Scan tab, c lick the Scan multiple items bef ore output box.
Usin g the Prin ter 33 Editing Scanned T ext Usin g Optical Character Recogni tion (OCR) Optical Character Recognition (OCR) software converts a scanned i mage into editable text within a word-processing program. NOTE: Japanese an d Chinese custome rs: Ensure y ou have O CR sof tw are insta lled o n your com puter .
34 Using th e Printer www.dell.com | support .dell.com 6 In the How w ill the scan be used? drop-down menu, select T o edit t ext (OCR and 300 DPI) . 7 Click Scan Now .
Usin g the Prin ter 35 Enlarging or R educing Images or Documents If you ar e using your printer with a computer , you can enlar ge or re duce your document between 25–400 percent using the Del l All-In-O ne Center .
36 Using th e Printer www.dell.com | support .dell.com Installi ng Microsoft F ax Console in Windows XP 1 Click Start → Settings → C ontrol P a nel . Under Pi c k a C at e g o r y , click Add or Remove Pr o g ra m s . The Add or Remove Programs dialog box op ens.
Usin g the Prin ter 37 10 Click Next . NOTE: Steps 10 –13 only occur if you enabled your machine to receive faxes in step 6. 11 On the Called Subscriber Identification (CS ID) scr een, type the CSI D (appears to confirm that the fax is being se nt to the correct recipien t) that you want i n the CSID box.
38 Using th e Printer www.dell.com | support .dell.com 4 In the Dell All-In-O ne Center you can either : •I n t h e Scan or Fa x section, send a single or multiple page fax. F irst, customize your fax job by ans w ering t he question s that ap pear on y our scr een.
Usin g the Prin ter 39 Viewing the Stat us of a F ax Using F ax Console or F ax Service Management 1 Click Start → Pr o g ra m s or Al l Pro gram s → Accessories → Communicatio ns → Fa x . 2 Click Fa x C o n s o l e or Fax Service M anageme nt .
40 Using th e Printer www.dell.com | support .dell.com.
Underst anding the So ftware 41 3 Understanding the Software The printer softwar e includes: • Dell All-In-One Center — Allows you to perf orm various scan, copy , fax, and print operations with newly scanned and prev iously saved documents and images.
42 Understa nding the Software www.dell.com | support .dell.com • Select th e quantity and c olor of your copies. • Access troubleshooting and maintenance information. • P review images you want to p rint or copy . • Manage phot os (copy them to folders, pri nt them, perfo rm creative copying).
Underst anding the So ftware 43 Using Printing Preferences Pr i n t i n g Pr e f e r e n ce s allows you to change the various printer settings. Y ou can change your printer sett ings in Pri n ting Preferences depending on the type of project y ou want to create.
44 Understa nding the Software www.dell.com | support .dell.com Printin g Pre ference s T abs Pr i n t i n g Pr e f e r e n ce s includes three main tabs. T ab Options P rint Set up Quali ty/Speed — Select Au t om a t ic , Draft , No r mal , or Photo depend ing on your de sired out put quality .
Underst anding the So ftware 45 Using Dell Picture Studio v2.0 In Dell P ictur e Studio v2.0, you can e xp lor e digital photography and learn how to organize, create, or print photos. Th er e are thr ee components to the Dell Picture Studio: • P aint Shop Photo Album Click Start → Pr o g ra m s or All P rograms → Dell P i cture Studio v2.
46 Understa nding the Software www.dell.com | support .dell.com If your black ink c artridge is out of ink, you can choose to print black from t he color ink cartridge (P rocess Black) by selecting Complete -A -P rint before clicking the Conti nue Print ing button.
Underst anding the So ftware 47 R emoving and Reinstalling the Software If your printer does not function properly , or communication error messages appear when using your prin ter , you c an r emove and reinstall the printer s oftware.
48 Understa nding the Software www.dell.com | support .dell.com.
Ink Cart ridge Mai ntena nce 49 4 Ink Cartridge Maintenance R eplacing Ink Cartr idges Before per forming any of th e procedures listed i n this s ection, rea d and follo w the "CAUTION: SAFETY INSTRUC TIONS" on pag e 9. Dell ink cartridges ar e only available through Dell.
50 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com 3 P r ess down on the ink cartridge lever to raise each ink cartridge lid. 4 Remove the old ink cartridges. 5 Store the cartridges in an air - tight container , such as the sto rage unit you received with yo ur ph oto ca rtri dge, or dispos e of th em p roper ly .
Ink Cart ridge Mai ntena nce 51 NOTE: The illustratio n below sh ows a black c artridge a nd a colo r cartridge (used fo r normal printing) . For photo printi ng, use a pho to cartridg e and a col or cartridge.
52 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com 8 Snap each lid cl osed. 9 Lift the printer unit, and hold the scanner supp ort up while lowering the printer unit until it is completely closed.
Ink Cart ridge Mai ntena nce 53 Aligni ng Ink Cart ridges Y our prin ter automat ically prompts you to align the ink cartridges whe n they are installed or re placed. T o verify your ink cartridges a re aligned, you can print an alignment page. After you clos e the prin ter unit, p res s the Menu button .
54 Ink Cart ridge Mai ntenan ce www.dell.com | support .dell.com Cleaning the In k Cartridge Nozzles Y ou may need to clean the nozzles whe n: • White lines appear in gra phics or solid black ar eas. • P rint appears smudged or to o dark. • Colors fade, do not print, or do not print completely .
T roublesh ooti ng 55 5 T roubleshooting F ollow these tips when you troubleshoot your pr inter : • If the printer does not work , ensure that the printer is properly conne cted. • If an erro r message app ears on the operator panel di splay , write down the e xact message.
56 T roubl eshoo ting www.dell.com | support .dell.com Printe r Problems S ET YOUR PRINTER AS THE DEFAULT PR INTER . 1 In Wi n do ws X P , click St art → Co ntro l P anel → Printers and Ot her Hardw are → Pr i n te r s a n d Fa x e s . In W i ndows 2000 , click Sta rt → Setting s → Pr i n t e r s .
T roublesh ooti ng 57 General Problems F axing Problems Pa p e r P r o b l e m s E NSURE A P IC T B RIDGE - ENAB LED CA MERA IS NOT CONNE CTED TO THE PRINTER . F or more information, see "Printing Photos F rom a PictBridge-Compatible Camera" on page 26.
58 T roubl eshoo ting www.dell.com | support .dell.com Error Messages and Lights The following error messages can be found on your computer scr een or operator panel display .
T roublesh ooti ng 59 1100 Paper jam A paper ja m exists in the print er . Clear the paper jam. F or more information, see "P aper Proble ms" on page 57. 1101 Paper out The printer is out of paper . Load more paper i nto the printer . F or mor e infor mation, see "Loading P aper " on page 19.
60 T roubl eshoo ting www.dell.com | support .dell.com Improving Pr int Qual ity If you ar e not satisfied with the print quality of your documents, there are several differ ent ways to improv e the pr int qualit y .
Contac ting Dell 61 6 Contacting Dell T echnical Assi stance If you need help with a technical problem, Dell is r eady to assist you. 1 Call techni cal suppo rt from a tel ephone near or at the printe r so that tec hnical suppo rt can assist you with any necessary procedures.
62 Contac ting Dell www.dell.com | support .dell.com Contacting Dell T o co ntact Dell electronically , you can access the following websites: • www .
Contac ting Dell 63 Coun try ( City) International Acce ss Code Country Code City Code Department Name or Se rvice Area, W ebsite and E-Mail Address Area Codes, Local Numbe rs, and T oll-F ree Num ber.
64 Contac ting Dell www.dell.com | support .dell.com Aust ria ( V ie nna) Inte rnational Access Code: 900 Country Code: 43 City Code: 1 We b s i t e : support.
Contac ting Dell 65 Canada (North Y ork, Ontari o) Inte rnational Access C ode: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated techni cal support) toll-free: 1-800-2 47-9362 Customer Care (Home Sales/ Small Business) toll-fr ee: 1-800-847-4 096 Customer Care (m ed.
66 Contac ting Dell www.dell.com | support .dell.com Chin a (Xiamen ) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@de ll.
Contac ting Dell 67 Czech Republic ( P ragu e) Inte rnational Access C ode: 00 Country Code: 420 We b s i t e : support.e uro . dell.com E-ma il: czech_ dell@dell .
68 Contac ting Dell www.dell.com | support .dell.com F ra nce (P aris) (Montpell ier) Inte rnational Access Code: 00 Country Code: 33 City Codes: (1) (4) We b s i t e : support.
Contac ting Dell 69 Gree ce Inte rnational Access C ode: 00 Country Code: 30 We b s i t e : support.e uro . dell.com E-mail: support.euro.dell.com/gr/en/emaild ell/ T ech nica l Support 00800- 44 14 9.
70 Contac ting Dell www.dell.com | support .dell.com Ireland (Cherrywood) Inte rnational Access Code: 16 Country Code: 353 City Code: 1 We b s i t e : support.e uro . dell.com E-mail: dell_ dir ect_support@d ell.com T echnical Support 1850 543 543 U.K.
Contac ting Dell 71 Japan (Kawasak i) Inte rnational Access C ode: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.d ell.com T echnical Support (servers) toll-free: 0120 -198-498 T echnic.
72 Contac ting Dell www.dell.com | support .dell.com Latin Amer ica Custom er T echnical Su pport (Austin, T e xas, U.S.A.) 51 2 728-4 093 Cust omer Service (Austin, T exas, U.S. A.) 512 728 -3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.
Contac ting Dell 73 Mexico Inte rnational Access C ode: 00 Country Code: 52 Custom er T echn ical Supp ort 00 1-877-38 4-897 9 or 001- 877- 269-3383 Sales 5 0-81-880 0 or 01-800-8 88-3355 Customer Ser.
74 Contac ting Dell www.dell.com | support .dell.com Norway (L ysaker) Inte rnational Access Code: 00 Country Code: 47 We b s i t e : support.e uro . dell.
Contac ting Dell 75 Singap ore (Singapore ) Inte rnational Access C ode: 005 Country Code: 65 We b s i t e : support.ap.dell. com T echni cal Suppo rt (D imens ion, Inspir on, an d Elec tronics an d A.
76 Contac ting Dell www.dell.com | support .dell.com Spain (Madr id) Inte rnational Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.
Contac ting Dell 77 Ta i w a n Inte rnational Access C ode: 002 Country Code: 886 We b s i t e : support.ap.dell. com E-mail: ap_support@dell.com T echnica l Support (O ptiPlex, Lati tude, I nspiro n,.
78 Contac ting Dell www.dell.com | support .dell.com U.K. (Bracknell) Inte rnational Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.e uro . dell.com Customer Care we bs ite: su pport.euro.dell.com/uk/en/ECare/F or m/Home.asp E-mail: dell_ dir ect_support@d ell.
Contac ting Dell 79 U.S.A. (Austin, T exas) Inte rnational Access C ode: 011 Country Code: 1 Automated Order -St atus Se rvice toll-free: 1-80 0-433-9014 AutoT ech (port able and desktop comput ers) t.
80 Contac ting Dell www.dell.com | support .dell.com.
Append ix 81 7 Appendix U.S. T erms and Cond ition s of Sale These ter ms and condit ions ("Agr eement") apply to y our purchase of comp uter systems and/or r e late d products and/or servi .
82 Append ix www.dell.com | support .dell.com BRANDE D PR ODUC T , IF ANY , IS PROVIDE D BY THE ORIGI NAL MAN UF ACTU RER, NO T BY DEL L. D ELL MAKES N O EXPRESS W ARRANTIES EXCEPT THOSE S T AT ED IN DELL'S APPLICABLE W ARRANTY ST A TEMENT IN EFFE CT ON THE DA TE OF THE INV OICE, P ACKING SLIP OR ACKNOW LEDGEMENT .
Append ix 83 POSSIB ILITY OF SUCH D AMAGES, OR FOR ANY CLAI M B Y ANY THIRD P AR TY . Y OU AGREE THA T FOR ANY LIABILITY RELATED TO THE PURCHASE OF PROD UCT , DELL IS NO T LIABLE OR RES PONSIBLE FOR ANY AMOUNT OF DAM AGES ABO VE THE AMOUNT INVO ICED FOR THE APPLIC ABLE PRODUCT .
84 Append ix www.dell.com | support .dell.com Limited W arr anties and R etu rn P o licy Limit ed Warran ty for Dell- Bran ded H ardwa re Produ cts (U. S. On ly) Dell-br anded har d war e products purchase d in the U.S. come with either a 90- day , 1-y ear , 2-year , 3-year , or 4-ye a r limite d warrant y depending on the product purchas ed.
Append ix 85 How long does this limited wa rranty last? This l imited war r anty lasts for the time pe riod i ndicate d on your packing slip or invoi ce, e xcept for the fol lowing De ll -b ra nd ed ha rd ware : • P ortab le computer ba tteri es car ry a 1-year limit e d war r ant y .
86 Append ix www.dell.com | support .dell.com What will Dell do? During the 90 days of the 90-day limi ted warranty and the fir st year of all othe r limit ed warrantie s: During th e 90 days of the 9.
Append ix 87 • If y ou ar e a Home O ffice , Small, Medium, Larg e, or Gl obal Commercial Cus tomer , go to www .dell.com /us/en/biz/top ics/sbtopic_cca re_nav_015_ccare.htm • If y ou are a Government, Educati on, or H ealthca re C ustomer , or an Individual H ome Consume r who pu rchased throug h an Empl oyee Purc hase P rogram, go to www .
88 Append ix www.dell.com | support .dell.com Y ou must shi p the products to Dell within five (5) days of the da te that Dell issues the Credi t Retu r n A uthorization Number .
Append ix 89 Export Regulations Customer acknowledges that th ese Produc ts, which may include technology and s oftware, ar e subjec t to the custo m s and exp ort con trol la ws and regulati ons of the Unite d Stat es (“U.
90 Append ix www.dell.com | support .dell.com supp liers, and your e xclusiv e re medy , shall b e (a) re turn o f the p rice p a id f or th e Soft ware or (b) re placement of a ny disk not meet i ng thi s warr a nty t hat is s ent with a r eturn authorizat i on nu mber to D ell, at y our cos t and risk.
Append ix 91 Electr omagne tic Comp atibilit y is the abilit y of items of electro nic equip ment to functio n proper ly toget her in the elect roni c enviro nmen t.
92 Append ix www.dell.com | support .dell.com.
Index 93 Inde x A Advanced tab, 44 aligning ink cartridg es, 53 B bor d erless printi ng, 25 but ton s, operat or pane l Cancel, 1 5 down arrow , 1 4 Po w e r, 1 4 C Cancel butt on, 15 cards loading, .
94 94 Index L loading card s, 2 1 envelopes , 2 0 greeting cards, 2 1 inde x car ds, 2 1 iron-on trans fe rs, 2 1 photo ca rds, 2 1 phot o paper , 2 1 post cards , 2 1 transpar encies, 2 1 M Maintenan.
An important point after buying a device Dell 924 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell 924 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell 924 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell 924 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell 924 will certainly help you make a decision on the purchase.
If you already are a holder of Dell 924, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell 924.
However, one of the most important roles played by the user manual is to help in solving problems with Dell 924. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell 924 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
