Instruction/ maintenance manual of the product SPA962 Cisco Systems
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Cis c o Small Busine s s IP Phone Model S P A92X , S P A94X , and S P A962 USER GUIDE.
Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 1 Chapter 1: Getting Started 6 Overview of the Cisco SPA9000 Voice System IP Phones 6 SPA921/922 IP Phone 8 SPA941/942 IP Phone 9 SPA962 IP.
Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 2 Entering Numbers and Text in Fields 37 Using Phone Hardware and Accessories 38 Using the Speakerphone 38 Using Headsets 38 Connecting the.
Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 3 Setting Do Not Disturb 48 Turning Call Waiting On and Off 49 Picking Up a Call 50 Parking a Call 50 Placing a Three-Way Conference Call 5.
Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 4 Configuring the Phone Screen Saver 63 Turning on the Screen Saver 64 Changing the LCD Background Picture 65 Changing the Phone Menu Color.
Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 5 Changing the Phone Menu Color Scheme 81 Configuring the Phone Screen Saver 81 Chapter 6: Using the SPA9 32 Attendant Console 82 Monitorin.
1 Cisco S mall Business IP Phone SP A9 XX Us er Guide 6 Get ting St ar te d This document de scribes how to use your SP A 9x2 phone. It contains the f ollowing chapters: • Chapter 1 — Getting Star ted (this chapter)—Gives a description of this b ook and an overview of the Cis co S P A9000 V oice System IP Pho nes .
Get ting Star ted Over view of the Cisc o SP A9000 V oice System IP Phones Cisco S mall Business IP Phone SP A9 XX Us er Guide 7 1 IP phones also have special f eatur es not available in traditio nal phones . The Cisco SP A IP phones c ontain Ethernet por ts, or por ts that allow them to be link ed to the computer network .
Get ting Star ted Over view of the Cisc o SP A9000 V oic e Syst em IP Phone s Cisco S mall Business IP Phone SP A9 XX Us er Guide 8 1 SP A921 /922 IP Phone SP A922 IP Phone The SP A922 provides Power over Ethernet (P oE) and an extra Ethernet port f or connecting another devic e to the local area net work .
Get ting Star ted Over view of the Cisc o SP A9000 V oic e Syst em IP Phone s Cisco S mall Business IP Phone SP A9 XX Us er Guide 9 1 SP A941 /942 IP Phone The SP A942 provides P ower over Ethernet (P oE) and t wo Ethernet por ts f or connecting another devic e to the local area net work .
Get ting Star ted Over view of the Cisc o SP A9000 V oic e Syst em IP Phone s Cisco S mall Business IP Phone SP A9 XX Us er Guide 10 1 SP A962 IP Phone The SP A962 has a 320 x 240 true color , f our -inch, L CD screen, pr ovide s up t o six t elephone extensions, and suppor ts PoE.
Get ting Star ted Caring f or Y our Phone Cisco S mall Business IP Phone SP A9 XX Us er Guide 11 1 SP A932 A t tendant Cons ole The SP A932 is a 32-button attendant console f or the S P A962 or SP A525, pr oviding 32 three-color (red, green, and amber) programmable LEDS, with suppor t f or Broadsoft Busy Lamp Field and Asterisk Line Monit oring.
2 Cisco S mall Business IP Phone SP A9 XX Us er Guide 12 Inst alling Y our Phone This chapter describe s how t o install an d connect your Cisco SP A IP Phone.
Installing Y our Phone Be f ore Y o u Begin Cisco S mall Business IP Phone SP A9 XX Us er Guide 13 2 Be f o r e Y o u Beg i n Bef o r e you install and connect your phone, verify with your S ystem Adm.
Installing Y our Phone Conne cting the Handset Cisco S mall Business IP Phone SP A9 XX Us er Guide 14 2 Figur e 1 Cis co SP A IP Phone C onne ctions Numb er Desc ri pt ion 1 Auxiliar y por t . F or us e only with the SP A932 Attendant Console. 2 Pow er p o r t .
Installing Y our Phone (Optional) A t taching the D esk Stand Cisco S mall Business IP Phone SP A9 XX Us er Guide 15 2 (Optional) At taching the D e sk St and STEP 1 Line up the tabs on the desk stand with the slots on the b ack of the phone. STEP 2 Slide the bot tom tabs int o the slots STEP 3 Lightly pr es s down on the top of the desk stand.
Installing Y our Phone (Optional) Moun ting the Phone to the W all Cisco S mall Business IP Phone SP A9 XX Us er Guide 16 2 Fi gure 3 MB 100 Wall Mount Kit STEP 1 T o at tach the Mounting Bracket (MB), align the t wo cleats on the MB with the holes in the phone’ s b ase.
Installing Y our Phone (Optional) Moun ting the Phone to the W all Cisco S mall Business IP Phone SP A9 XX Us er Guide 17 2.
Installing Y our Phone (Optional) Moun ting the Phone to the W all Cisco S mall Business IP Phone SP A9 XX Us er Guide 18 2 STEP 4 (Optional) If a Wi -Fi or P oE dongle is install ed, place in the tray .
Installing Y our Phone Conne cting Y our Phone ’ s Power Cisco S mall Business IP Phone SP A9 XX Us er Guide 19 2 STEP 6 Hang onto scr ews mounted in the wall. C onne cting Y our Phone ’ s Power If you ar e using an external power source, push the power c or d into the power supply , and plug the power supply into the phone base.
Installing Y our Phone Conne cti ng Y our Phone to the Computer Ne t work Cisco S mall Business IP Phone SP A9 XX Us er Guide 20 2 C onne cting Y our Phone to the C omputer Net work Y ou connect your .
Installing Y our Phone V erif ying Phone Star tup Cisco S mall Business IP Phone SP A9 XX Us er Guide 21 2 T o conne ct yo ur phone to the Cisc o WBP54G: STEP 1 Configure the Cisco WBP54G using the Set up Wizard. See the instructions in the W ireles s-G Bridge f or Phone Adapters Quick Installation Guide , available at www .
Installing Y our Phone Upgrading Y our Phone ’ s Firmw are Cisco S mall Business IP Phone SP A9 XX Us er Guide 22 2 Up grading Y our Phone ’ s Firm ware Y our phone ships with pre-installed firmware. However , lat er firmwar e versions may b e a vailable that ad d f eatures and fix pr oblems with your phone.
Installing Y our Phone Upgrading Y our Phone ’ s Firmw are Cisco S mall Business IP Phone SP A9 XX Us er Guide 23 2 Install the Firm ware STEP 1 Extract the firm ware o nto y our PC. STEP 2 Run the e xecutable file f or the firmwar e upgrade (f or example, double click upg- spa942-5-2-8.
Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 24 2 C onne cting the SP A932 At tendant Cons ole to the SP A962 T .
Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 25 2 STEP 4 Align the hole in the SP A932 alignment rece ss with the hole on the attachment arm. STEP 5 Using the attachment arm s cr ew , se cur e the at tachment arm to the SP A932.
Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 26 2 STEP 6 L o cate the A UX IN por t on the back of the S P A932. Connect one end of the auxiliar y cable to this por t .
Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 27 2 STEP 7 L o cate the A UX por t on the back of the SP A962. Conne ct the other end of the auxiliar y cable to this por t .
Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 28 2 STEP 1 Align the hole in the first SP A932 alignment reces s with the hole on the attachment arm. STEP 2 Using the attachment arm s cr ew , se cur e the att achment arm to the first SP A932.
Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 29 2 STEP 6 L o cate the A UX IN p or t on the back of the se cond S P A932. Connect the other end of the auxiliar y cable to this port .
3 Cisco S mall Business IP Phone SP A9 XX Us er Guide 30 Using B asic Phone F unctions This chapter describe s your phone ’s lines and buttons and pr ovide s instructions on using your phone ’ s b asic functions.
Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 31 3 • Set ting or Changing a Phone P as sword, page 56 • Acce ssing V oicemail, page 56 Understanding Y our Phone ’ s Line s and But tons All SP A IP phones hav e the same b asic buttons and components .
Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 32 3 T able 1 IP Phone C omponents # Phone Feature Descr ipt io n 1 Handset Pick up to answer or place calls . 2 Mess age W aiting Indicator When lit: • Red — Y o u ha ve a new voic e mail mes sage.
Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 33 3 So ftk ey Bu tto n s The softkey buttons per f orm the actions shown on the label on the L CD screen above. The softkey buttons a vailable on your phone may var y dep ending on y our phone syst em.
Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 34 3 Alpha In some menus , you need to press this if you ar e editing a field that will contain characters (f or example, a speed d ial ) .
Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 35 3 Dial Press to dial a number .
Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 36 3 Park Parks a call at a designated “park” numbe r . The call is active until y ou unpark it , or the caller disconne cts.
Using B asic Phone F unctions Using the Keypad and Buttons with Menus Cisco S mall Business IP Phone SP A9 XX Us er Guide 37 3 Using the K eyp ad and But tons with Menus Y ou pr es s a softke y button or other buttons t o enter me nus on the L CD screen.
Using B asic Phone F unctions Using Phone Hardw are and Acc ess ories Cisco S mall Business IP Phone SP A9 XX Us er Guide 38 3 Using Phone Hardwar e a nd Ac c e s s orie s Using the Sp eak erphone The SP A IP Phones provide a speak erphone. T o use the speakerphone, press the Speaker button (the handset can be either on or of f hook).
Using B asic Phone F unctions Using Phone Hardw are and Acc ess ories Cisco S mall Business IP Phone SP A9 XX Us er Guide 39 3 Using the He adset with Y our IP Phone T o use a wired headset , press the Head set but t on on your phone and dial the number to place a call, or pr es s the headset but t on to answer a ringing call.
Using B asic Phone F unctions Adjusting C all V olume and Muting Cisco S mall Business IP Phone SP A9 XX Us er Guide 40 3 Cho osing Y our Preferr e d Audio Devic e This option designates the headset or speaker phone as the pr ef erred audio device when the handset is not use d.
Using B asic Phone F unctions Placing or Answering a C all Cisco S mall Business IP Phone SP A9 XX Us er Guide 41 3 Placing or Answering a Call T o place or answer a call, do one of these: • Pick up the r ec eiv er . • Press the Speaker button. • Press the Heads et button.
Using B asic Phone F unctions Putting a Call on Hold Cisco S mall Business IP Phone SP A9 XX Us er Guide 42 3 Put ting a Call on Hold T o put a call on hold, press the Hold but ton. A serie s of beeps indicates the call is on hold. Re suming a Call T o resume the call, press the flashing red line button f or the call.
Using B asic Phone F unctions T ransf erring Calls Cisco S mall Business IP Phone SP A9 XX Us er Guide 43 3 Per forming an A t tende d T ransfer STEP 1 During an active call, pr es s Tr a n s f e r .
Using B asic Phone F unctions Re d ia li ng Cisco S mall Business IP Phone SP A9 XX Us er Guide 44 3 Re dialing T o redial the last number calle d, press the Re di al bu tt on tw ice . T o redial another number : STEP 1 Press the Re dia l but t on and select the de sir e d number .
Using B asic Phone F unctions T urning the Miss ed Calls Shortcut On and O f f Cisco S mall Business IP Phone SP A9 XX Us er Guide 45 3 T o view a list of all mis sed calls : • If the L CD screen shows a misse d call, pr e ss the Miss but t on to view a list of mis sed calls .
Using B asic Phone F unctions F or war ding Calls Cisco S mall Business IP Phone SP A9 XX Us er Guide 46 3 T o f or war d calls : STEP 1 Press the Setup but t on. STEP 2 Select Call F o r ward and cho ose the typ e of call f or warding: • CFWD All Number —F or wards all calls to a single number .
Using B asic Phone F unctions F or war ding Calls Cisco S mall Business IP Phone SP A9 XX Us er Guide 47 3 STEP 3 Press OK . STEP 4 Press Sav e . For warding Calls When Y ou Don’t Answer the Phone STEP 1 In the Call F or ward Screen, mak e sure CFWD No Ans Number is highlight e d and pr es s the Edi t but t on.
Using B asic Phone F unctions Se ttin g Do No t D is tu rb Cisco S mall Business IP Phone SP A9 XX Us er Guide 48 3 STEP 4 Press Clear . STEP 5 Press OK . STEP 6 Press Sav e . Changing the Call For warding D ela y T o change t he f or warding delay : STEP 1 Press the Setup but t on.
Using B asic Phone F unctions T urning Call W aiting On and O f f Cisco S mall Business IP Phone SP A9 XX Us er Guide 49 3 c. Pres s OK . d. Press Sav e . T o turn of f Do Not Disturb, either : • Press the Clr DND but ton; or • Press the Setup but t on and sele ct Pr ef erences .
Using B asic Phone F unctions Picking Up a Call Cisco S mall Business IP Phone SP A9 XX Us er Guide 50 3 Picking Up a Call Y ou can pick up a call that is ringing at another e xtension.
Using B asic Phone F unctions Placing a Three- W ay Conf erence Call Cisco S mall Business IP Phone SP A9 XX Us er Guide 51 3 STEP 3 Y ou or another person must then “unpark ” the call. T o unpark a call, you can either use the U npark button (if you know the park line number) , or view a list of park ed calls and unpark it from the list.
Using B asic Phone F unctions Using the Phone Dir ectories Cisco S mall Business IP Phone SP A9 XX Us er Guide 52 3 Using the Phone Direc torie s The SP A IP phones provide several di ff erent types of phone direct ories , depending on the phone model and what the system administrat or has s et up f or the company .
Using B asic Phone F unctions Using the Phone Dir ectories Cisco S mall Business IP Phone SP A9 XX Us er Guide 53 3 STEP 4 (Optional) T o change the ring t ype f or the caller : a. Press the Option but ton. b. Scroll thr ough the available ring type s.
Using B asic Phone F unctions Using the Call His tor y Lists Cisco S mall Business IP Phone SP A9 XX Us er Guide 54 3 T o use the Light weight Dir ector y Acce ss Prot ocol (LDAP) direct or y : STEP 1 Press the Directory softkey , or pres s the Setup but ton and select Direct ories .
Using B asic Phone F unctions Using the Call His tor y Lists Cisco S mall Business IP Phone SP A9 XX Us er Guide 55 3 Calling from the Call Histor y Lists T o dial a number from one of the Call Hist or y lists: STEP 1 Choo se the call. STEP 2 Press Dial .
Using B asic Phone F unctions Setting or Changing a Phone Passwor d Cisco S mall Business IP Phone SP A9 XX Us er Guide 56 3 S et ting or Changing a Phone Pas sword Y ou can set or change the pas swor d f or your phone to pr event unauthorized use. T o set a pas sword f o r your phone : STEP 1 Press the Setup but t on.
4 Cisco S mall Business IP Phone SP A9 XX Us er Guide 57 Using Advanc e d Phone Fe a ture s This chapter describe s how t o configure advanced f eatures on y our IP Phone.
Using A dvanc ed Ph one Fe a tures Configuring Pri vacy and S ecurit y Fea tures Cisco S mall Business IP Phone SP A9 XX Us er Guide 58 4 C onfiguring Privacy and S e curit y Fe atur e s Y ou can also configure these f eatures using your PC and the IP Phone W eb Int er face.
Using A dvanc ed Ph one Fe a tures Configuring Pri vacy and S ecurit y Fea tures Cisco S mall Business IP Phone SP A9 XX Us er Guide 59 4 STEP 5 Press OK . STEP 6 Press Sav e . Using S ecure Call W ith the se cur e call f e atur e, the activ e call is encr ypted so that others cannot ea ve s d ro p.
Using A dvanc ed Ph one Fe a tures Cr ea tin g S peed Di als Cisco S mall Business IP Phone SP A9 XX Us er Guide 60 4 STEP 4 Press Y/ N to choose Ye s .
Using A dvanc ed Ph one Fe a tures Using the Paging F e a ture Cisco S mall Business IP Phone SP A9 XX Us er Guide 61 4 Using the Paging Fe a ture Y our IP phone can aut omatically answer pages from other Cisco S P A phones in the Cisco S P A9000 V oic e Syst em.
Using A dvanc ed Ph one Fe a tures Monitoring/ Ac ce ssing Ano ther Phone fr om Y our Phone Cisco S mall Business IP Phone SP A9 XX Us er Guide 62 4 Monitoring/ A c ce s sing Another Phone fr om Y our Phone Y our syst em administrator may configur e yo ur phone so that you can monit or other user ’ s phones from your phone.
Using A dvanc ed Ph one Fe a tures Cust omizing Y our L C D Screen Cisco S mall Business IP Phone SP A9 XX Us er Guide 63 4 S et ting the B ack light Timer Y ou can set a timer f or your screen backlight so that your L CD sc r een be comes dark after a specified time when the phone is idle.
Using A dvanc ed Ph one Fe a tures Cust omizing Y our L C D Screen Cisco S mall Business IP Phone SP A9 XX Us er Guide 64 4 T o spe cify the amount of time bef ore the scr een s a ver turns on if y our phone is idle : STEP 1 In Scr een Sa ver M ode , choos e Scr een Sa ver W ait T im e and press Ed it .
Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business IP Phone SP A9 XX Us er Guide 65 4 Changing the LCD B ack ground Picture T o change the ba ck ground picture on your phone: STEP 1 Press the Setup but t on. STEP 2 Select GUI Pr op er ty .
Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business IP Phone SP A9 XX Us er Guide 66 4 Changing Y our Ring T one T o change a ring tone: STEP 1 Press the Setup but t on. STEP 2 Select Ring T one . STEP 3 Choo se the e x t ension f or which to choos e a ring t one and press Change .
Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business IP Phone SP A9 XX Us er Guide 67 4 STEP 7 (Optional) Click Pr eview to pr eview the ring tone. Click Options t o change the star t or end positions, or to squeeze or str etch the audio.
Using A dvanc ed Ph one Fe a tures Access ing Stoc k Qu o t es, T r a f fi c, a nd Ne ws on Y our Ph on e Cisco S mall Business IP Phone SP A9 XX Us er Guide 68 4 STEP 4 Click OK .
Using A dvanc ed Ph one Fe a tures Configur ing Da te and T ime P arame ters on Y our Phone Cisco S mall Business IP Phone SP A9 XX Us er Guide 69 4 STEP 5 If the time doe s not display am (a) or pm (p) correctly , adjust with Of f set . T o change fro m a .
Using A dvanc ed Ph one Fe a tures Using Star Code s Cisco S mall Business IP Phone SP A9 XX Us er Guide 70 4 Using St ar C ode s Y our IP phone can suppor t numerous “ star code s ” to acces s phone supplementar y ser vic es. The se code s, which star t with *, ar e enter e d bef ore dialing a t elephone number and provide ser vices .
Using A dvanc ed Ph one Fe a tures Using Star Code s Cisco S mall Business IP Phone SP A9 XX Us er Guide 71 4 *Requires that y our IP phone be par t of a Cisco SP A9000 V oic e Syst em net work . **Requires that the paged extension be par t of a Cisc o SP A9000 V oice Syst em network .
Using A dvanc ed Ph one Fe a tures Advanc ed Proc ed ur e s f or T echnical Supp or t Personnel Cisco S mall Business IP Phone SP A9 XX Us er Guide 72 4 Advanc e d Pro c ed ur e s for T e chnic al Supp or t Pers onnel ! CAU TI O N These menus are used t o configure and tr oublesho ot yo ur phone and the phone network .
Using A dvanc ed Ph one Fe a tures Advanc ed Proc ed ur e s f or T echnical Supp or t Personnel Cisco S mall Business IP Phone SP A9 XX Us er Guide 73 4 Reb ooting Y our Phone This set ting is to configur e and troubleshoot the net work .
5 Cisco S mall Business IP Phone SP A9 XX Us er Guide 74 Using the W eb Inter fac e Y our Cisco IP Phone pro vides a web inter face t o the phone that allows you t o configure some f eatures of your phone using a web br ows er .
Using the Web In ter face Log ging in to t he Web Inter fac e Cisco S mall Business IP Phone SP A9 XX Us er Guide 75 5 Lo gging in to the W eb Inter face STEP 1 Obtain the IP addr es s of your phone by pr es sing the Set up but t on and sele cting Network .
Using the Web In ter face Configuring Call F or war ding Cisco S mall Business IP Phone SP A9 XX Us er Guide 76 5 C onfiguring Call For warding STEP 1 L o g in to the web interface. STEP 2 In the User tab, under Cal l For ward , you can configure the f ollowing fields : • CFW D All Dest —F or war ds all calls to a single number that you enter .
Using the Web In ter face Bloc king Caller ID Cisco S mall Business IP Phone SP A9 XX Us er Guide 77 5 Blo cking Caller ID Y ou can block Caller ID from y our phon e so that your phone number will not appear to the pers on you call. T o block Caller ID : STEP 1 L o g in to the web interface.
Using the Web In ter face V iewing C all Hist or y Lists Cisco S mall Business IP Phone SP A9 XX Us er Guide 78 5 T o view and edit your personal director y : STEP 1 L o g in to the web interface. STEP 2 In the upper right corner of the page, click Personal Directory .
Using the Web In ter face Cr ea tin g S peed Di als Cisco S mall Business IP Phone SP A9 XX Us er Guide 79 5 Creating Spe e d Di als Y ou can configure up to 8 speed dials . Each spe ed dial can b e a phone number , IP address or URL . T o creat e or e dit a speed dial: STEP 1 L o g in to the web interface.
Using the Web In ter face Adjusting Audio V olume Cisco S mall Business IP Phone SP A9 XX Us er Guide 80 5 Adjusting Audio V olume STEP 1 L o g in to the web interface.
Using the Web In ter face Changing the Phone Menu Color Scheme Cisco S mall Business IP Phone SP A9 XX Us er Guide 81 5 Changing the Phone Menu C olor S cheme T o change the color of phone menus : STEP 1 L o g in to the web interface. In the User tab, under Phone GUI Menu Color S ettings , you can cho ose a dif f erent color scheme.
6 Cisco S mall Business IP Phone SP A9 XX Us er Guide 82 Using the SP A932 A t tendant Cons ole The SP A932 is a 32-but ton attendant console f or the S P A962, providing acces s t o 32 extensions. T wo SP A932 units can b e attache d t o a single S P A962 t o monitor a to tal of 64 separate lines .
6 Cisco S mall Business IP Phone SP A9 XX Us er Guide 83 Sp e e d Dialing an Ex tension T o spe ed dial an e x tensi on, push the line button. No further action is requir e d. T ransferring a Call T o transf er a call to an e x tension, push the green line button on the S P A932 f or that extension.
A Cisco S mall Business IP Phone SP A9 XX Us er Guide 84 Addition al Informa tion Re gula tor y C ompli anc e and S a fet y Informa tion Regulator y Compliance and Saf et y Inf orm ation f or this product is available on Cisco.c om at the f ollowing location: w w w .
B Cisco S mall Business IP Phone SP A9 XX Us er Guide 85 Wher e to Go F rom Here Cisco provides a wide range of r esources to help you obta in the full benefits of your IP phone. Produc t Re s ource s W eb sit e address es in this document are list e d without http:// in front of the addr es s be cause most current web br owsers do not require it .
Where to Go F rom Here Rel ate d D o c um e ntat io n Cisco S mall Business IP Phone SP A9 XX Us er Guide 86 B Rela te d D o cumenta tion The f ollowing table de scribe s r elat ed do cuments that Cisco provides t o help you use your IP P hone. These do cuments and mor e are a vailab le at ww w .
An important point after buying a device Cisco Systems SPA962 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems SPA962 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems SPA962 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems SPA962 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems SPA962 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems SPA962, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems SPA962.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems SPA962. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems SPA962 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
