Instruction/ maintenance manual of the product OL-23857-01 Cisco Systems
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Americas Headquarters: © 20 1 0 Cisco Systems, In c. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Cisco Unity Express 8.
2 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Restrictions • Changing Y our Recorded Name , page 27 • What to Do When Recei ving Notifi cations by Phone, p.
3 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Related Documents V oiceV iew Exp ress has an inactivity ti meout paramete r , after which the V oiceV iew Express session is automatically logged out wit hout notification .
4 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express by Phone Accessing Cisco Unity Express by Phone Dial the internal or e xternal phone number to call Cisco Unity Expre ss. • If you are asked for a PIN, enter it and press # .
5 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Voice-mail Options Voice-mail Options After dialing in to Cisco Unity Express, you can choose the follow ing optio.
6 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Fax Messag es Managing Fax Messages Cisco Unity Express can recei ve an d process faxe s t hrough the voice-mail system. Fax es can be forwarded, marked as new , saved, deleted, an d undeleted similarly to re gular voice messages.
7 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Fax Message s Setting Up and Using a Printer for Faxes T o identify the f ax printer and print a fax: Step 1 Dial in to the Cisco Unity Expr ess system, and press 1 to listen to messages.
8 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Delivering Nonsubsc riber Messages Delivering Nonsubscriber Messages Y ou can compose voice messages for deliv ery to ex ternal numbers or nonsubscribers. Y ou can set up deliv ery dates for up to o ne year in advance.
9 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Recording the Message Step 1 In the nonsubscriber deliv ery me nu, press # to re cord your m essage. Step 2 Press # when you finish recording.
10 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Greetings are messages that callers hear when they reach your voice mail. Y ou can have th e following greetings : • Standard greeting—Normal greeting played to callers when they reach your voice mail.
11 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Note Either standard or one of t he multiple alternate gree tings can be enabled at a time, b ut all or none of the state based greetings can be enabled at the sa me time.
12 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 7 Press 7 to edit other greetings.
13 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Y ou c an set up Cisco Unity Express to notify you of newly recei ved v oic e-mail messages by phone, pager , or e-ma il. Cisco Unity Expres s contacts your de vice to inform you that you ha ve recei ved a voice-mail message.
14 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 2 After selecting the de vice you want t o configure, you can select the f ollowin.
15 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered i ts notif ication call.
16 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 2 If you conf igured notif ication for at least a half hour of that day , the system plays the not ification schedule.
17 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Step 7 If you entered a v alid time, the system tells you the times you ha ve selected for not ifications. Press one of the following numbers: • 1 —Sav e the schedule.
18 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Changing Notification Preferences Y ou can change notif ication preferences to specify th e types of messages about which you want to b e notif ied.
19 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Step 6 After pressing 5 , press one of the follo wing numbers: Playing Your Cascading Notification Rules Use the cascading settings pl ayback menu to play your curren t notification rules.
20 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Changing Cascading Notification Rules Step 1 T o change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber na me and extensio n with a cascading rul e is spoken.
21 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Accessing the Distribution Lists Menu T o access the Distribution Lists Menu, perform the follo wing steps: Step 1 Perform steps in the “ Accessing Cisco Unity Express by Phone” secti on on page 4 to reach the main voi ce-mail menu.
22 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns During list re view , you can select the follo wing actions b y number: Adding a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 .
23 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Adding a Member to a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 and select the list number . Step 2 Press 1 to add a member .
24 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 4 During recording, you can select one o f the following actions b y number: Deleting a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 3 .
25 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions During list re view , you can select the follo wing actions b y number: Adding a Public Distribution List Note Y ou must hav e the Manage Public Lists pri vilege to add a pub lic distribution list.
26 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Optio ns Step 3 Enter the member name (defaul t), or press ## to switch from addressing by name to addressing by number . Step 4 Press # after each entry .
27 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Setup Op tions Deleting a Public Distribution List Note Y ou must be an owner of a public dist ribution list or be assigned th e Manage Public Lists privi lege to delete the list.
28 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 What to Do W hen Receiv ing Notifications by Phone Step 6 Y our newly record ed name plays. Press * to keep it, or to r erecord, wait for the tone and say your f irst and last name.
29 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Receiving Voic e-mail Messages in Your E-mail Step 4 T o end the live record func tion, press the End button or hang up . The recorded con versation is sav ed as a voice message in the mailbox of the sub scriber who initiated the recording.
30 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Receiving Voice-mail Message s in Your E-mail After Receiving Voice-Mail Messages After you receiv e voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—T ypically , you can double-click th e .
31 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Exp ress Using Your Cisco Un ified IP Phone and VoiceView Express Accessing Cisco Unity Exp.
32 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Supported Cisco Unified IP P hones for VoiceView Express The follo wing phones support V oiceV ie w Express in Cisco Unity Express 8.
33 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Logging In To VoiceView Express Logging In To VoiceView Express Ti p If your voice mailbox i s not initialized and you do n ot have a PIN, yo u cannot log in to Vo i c e V i e w Express.
34 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Step 6 If your v oice mailbox contains an expired message, press Lis ten , Save , or Delete for each expired message.
35 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express While listenin g to a message , you can press any of the fo.
36 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages T o open your inbox and listen .
37 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express • Mark as Priv ate—Mark or un mark message to be sent. • Message Deli very T ime—Display Send Message menu.
38 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending Messages in VoiceView Express • Done—Display the Send Message menu.
39 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Retrieving and Sending M essages in VoiceView Express • Record Again—Swit ch on the microphone and be gi n recording. Say your message, then press Stop . • Edit Recipients—Return to Reci pient List menu where you can add or remove recipients.
40 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Managing Your Inbox Step 6 When you complete your recording, pr ess Stop .
41 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizing Your Setting s Changing the Sort Order of Your Inbox T o change the sort order of messages in your inbox: Step 1 Perform the step s in the “Logging In T o V oiceV iew Express” section on p age 33 to display the Personal Mailbox menu.
42 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizin g Your Settings Managing Your Greetings Greetings are messages that callers hear when they reach your v oice mail. • Standard Greeting—No rmal greeting that callers hear .
43 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizing Your Setting s Step 4 From the Message Settings menu, choose Message No tifications and press Sel ect . Step 5 Choose the notif ication device to b e configured and press Select .
44 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Personalizin g Your Settings T o use the Notificati on Schedule menu for a de vice: Step 1 From the Notif icatio.
45 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Logging In to Gene ral Delivery Mailboxes Recording Your Name T o record your name: Step 1 Perform the step s in the “Logging In T o V oiceV iew Express” section on p age 33 to display the Personal Mailbox menu.
46 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Step 3 Choose the desired mailbox and press Sel ect .
47 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are vali d for all users. If you receiv e a “Ne tworking messaging is disa bled” message, this feature is disabled .
48 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Next Specifying Start or End Time T o specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the fol lowing and press Select .
49 Cisco Unity Express 8.0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Nex t DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring, reco rding, or listening devices.
50 Cisco Unity Express 8. 0 Voicemail Us er’s Guide for Advanced Features OL-23857-01 Where to Go Next.
An important point after buying a device Cisco Systems OL-23857-01 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems OL-23857-01 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems OL-23857-01 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems OL-23857-01 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems OL-23857-01 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems OL-23857-01, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems OL-23857-01.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems OL-23857-01. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems OL-23857-01 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
