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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone A dministration Guide f or Cisco Unif ied Communications Manager 8.
THE SPECIFICATION S AND INFORMAT ION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT T O CHANGE WITH OUT NOTICE. A LL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
iii Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentati.
Contents iv Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Checklist for Configuring the Cisco Unified IP Phones in Cisco Unifi.
Contents v Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Enabling a Wireless Headset on the Cisco Unifie d IP Phones 3-5 Using Ex.
Contents vi Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 ITL File Submenu 4-41 Trust List Menu 4-43 802.
Contents vii Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 CHAPTER 7 Monitoring the Cisco Un ified IP Phones Remotely 7-1 Accessi.
Contents viii Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Identifying Intermittent Network Outages 9-7 Verifying DHCP Settin.
Contents ix Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX D Technical Specif ications D-1 Physical and Operating E nviro.
Contents x Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01.
xi Cisco Unified IP Phone Administration Guid e for Ci sco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Overview Cisco Unif ied IP Phone Administr ation Guide for Cisco Unif ied Communications Manag er 8.
xii Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Preface Related Documentation For more info rmation about Cisco Unif ied IP .
xiii Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Preface Obtaining Documentation, Obtaining Support, and Security Guidelines Fo.
xiv Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication.
CH A P T E R 1-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 1 An Overview of the Cisco Unified IP Phones The Cisco Unif ied .
1-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco.
1-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco .
1-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco.
1-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocol.
1-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Cisco Discovery Protocol (CDP) CDP is a de vice-discov ery protocol that runs on all Cisco -manufactured equipment.
1-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protocols are Used? Internet Protocol (IP) IP is a messaging protocol that addresses and sends packets across th e network.
1-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Networking Protoco.
1-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 6 (IPv6) is an updated v e rsion of the current I nternet Protocol, IPv4.
1-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones What Features are Supp.
1-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security .
1-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security.
1-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security .
1-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes File auth entication V alidates digitally signed f iles that the phone do wnloads.
1-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security .
1-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security.
1-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security .
1-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security.
1-19 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Fea t ures for Cisco Unified IP Ph ones Supporting 802.
1-20 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Pho nes • Cisco Catalyst Switch (or ot her third-party switch )—The switch must support 802.
1-21 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Reducing Power Con sump.
1-22 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configurin.
1-23 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Con figurin.
1-24 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones 5. Customize softkey templates.
1-25 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Con figurin.
1-26 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones Ta b l e 1 -8 Checklist for Installing the Cisco Unified IP Phones Ta s k Pur pose For More Information 1.
1-27 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Con figuring and Installing Cisco Unified IP Phones 5.
1-28 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring a nd Installing Cisco Unified IP Phones 6.
CH A P T E R 2-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 2 Preparing to Install the Cisco Unified IP Phones on Your Network Cisco Unif ied IP Phones enable you to communicate b y using voice o ver a data network .
2-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork.
2-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network .
2-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork Providing Power to the Cisco Unified IP Phones Power Guidelines Ta b l e 2-1 provides guideli nes for power ing the Cisco Unif ied IP Phones.
2-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network .
2-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork.
2-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network .
2-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwork.
2-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network .
2-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwor.
2-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network.
2-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwor.
2-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phones on Your Network.
2-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 2 Prepa ring to Install the Cisco Unified IP Phones on Your N etwor.
CH A P T E R 3-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 3 Setting Up the Cisco Unified IP Phones This chapter includes t.
3-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisc o Un.
3-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Understanding the Cisc o Un.
3-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Understanding the Cisc o Unified IP Phone Components Speakerphone By default, the wide band-capable sp eakerphone is enabled on the Cisco Unified IP Phon e.
3-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Understanding the Cisc o Unified IP Phone Components Disabling a Headset Y ou can disable the headset b y using Cisco Unified Communi cations Manager Administration.
3-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unified IP Phones • Route the external de vice cables aw ay from the source of the RF or AF signals.
3-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Installing the Cisco Unified IP Phones 5.
3-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Installing the Cisco Unifie.
3-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Attaching a Cisco Unif ied .
3-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Attaching a Cisco Unified .
3-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Adjusting the Placement of the Cisco Unified IP Ph one Use the Phone Butto n T emplate Conf iguration to configure th e butto ns.
3-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Adjusting the Placemen t o.
3-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Adjusting the Placement of the Cisco Unified IP Ph one Caution Use care not to damage wires o r pipes locate d inside the wall whe n securing screws to wall studs.
3-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Verifying the Pho ne Start.
3-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Un ified IP Phones Configuring Startup Networ.
3-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 3 Setting Up the Cisco Unified IP Phones Configuring Security on the Cisco Unified IP Phones Note If a Settings Menu passw ord has been set up, SI P Phones present an “Enter password” prompt after you enter **#.
CH A P T E R 4-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 4 Configuring Settings on the Cisco Unified IP Phones Cisco Unif.
4-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Configuratio.
4-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Configuration Men us on the Cisco Unified IP Ph ones When options are inaccessi ble for modification, a lock ed padlock icon appears on the configuration menus.
4-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Overview of .
4-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Config.
4-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu For information about the k eys y ou can use to edit options, see Editing V alues, page 4-3 .
4-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu Domain Name Name of the Domain Name System (DNS) domain in which the phone resides.
4-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu SW Port Configur ation Speed and dupl ex of the netw ork port.
4-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu Ta b l e 4-3 describes the IPv4 configuration menu options.
4-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu Subnet Mask Subnet mask used b y the phone.
4-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu DHCP Address Releas ed Releases the IPv4 address assigned by DHCP .
4-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu TFTP Server 1 Primary T rivial File T ransfer Protocol (TFTP) server used by th e phone.
4-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Configuration Menu TFTP Server 2 Optional back up TFTP server that t he phone with an IPv4 address uses if the p rimary TFTP serv er is unav ailable.
4-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu Ta b l e 4-4 describes th e IPv6 configuration me nu options.
4-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Confi.
4-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Network Config uration Menu IPv6 TFTP Server 1 (SCCP phones only) Primary IPv6 T rivial File T ransfer Protocol (TFTP) server used b y the phone.
4-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Network Confi.
4-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-19 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Config.
4-20 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-21 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Config.
4-22 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-23 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Config.
4-24 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-25 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Config.
4-26 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu UI Configuration Menu The UI Conf iguration menu displays the st atus of v arious user interface features o n the phone.
4-27 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu W i deband Ha ndset UI Control Indicates whether the us er can configure the W i deband Ha ndset option in the phone u ser interface.
4-28 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-29 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Recording T one Indicates whether a re cording tone (ofte n referred to as a beep tone ) i s enabled or disabled for the phone.
4-30 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Recording T one Duration Indicates the le ngth of time in milliseconds for which the beep tone plays.
4-31 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu Ethernet Configuration Menu The Ethernet Conf iguration menu incl udes the options that are described in Ta b l e 4-16 .
4-32 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-33 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu QoS Configuration Menu The QoS Conf iguration menu displays information that r elates to quality of service ( QoS) for the phone.
4-34 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Configuratio n Menu Network Configuration Menu The Network Con figuration menu displays de vice-specific netw ork config uration settings on the phone .
4-35 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu CDP: PC Port Indicates whet her CDP is supported on the PC port (default is en abled).
4-36 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-37 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Device Configuration Menu LLDP-MED: SW Port Enables and disables Link Layer Discov ery Protocol Media En dpoint Discovery (LLDP-MED) on the switch port.
4-38 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Device Conf.
4-39 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Conf.
4-40 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu CTL File Submenu The CTL File screen includes the options described in Ta b l e 4-21 .
4-41 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Conf.
4-42 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu CAPF Server Common Name (from the Cisco Unified Co mmunications Manager Certificate) of the CAPF used by the phone.
4-43 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Trust List Menu The T rust List menu provides a top-le vel menu containing CTL, I TL, and the Signed Co nfiguratio n submenus.
4-44 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu 802.1X Authentication and Status The 802.
4-45 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Ta b l e 4-24 802.1X A uthentication Set tings Option Description T o Change De vice Authentication Determines whether 802.
4-46 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu Ta b l e 4-25 describes the 802.1X Authenti cation Real-T ime Status.
4-47 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 4 Configuring Settin gs on the Cisco Unified IP Phones Security Configuration Menu Step 1 Press the Settings button and choose Security Conf iguration > VPN Conf iguration .
4-48 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 4 Config uring Settings on the Cisc o Unified IP Phones Security Configuratio n Menu Concentrator 1 Allows yo u to see if concentrator 1 , 2, or 3 is Connected or Inacti ve and vie w the concentrator details.
CH A P T E R 5-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 5 Configuring Features, Templates, Services, and Users After you.
5-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony F.
5-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Anonymo us Call Block (SIP Phones only) Allo ws a user to reject calls from anonymous callers.
5-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony F.
5-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fea.
5-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Call forw ard Allo ws users to redirect incoming calls to another number .
5-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Call Recordin g Allows a supervisor to re cord an activ e call.
5-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony F.
5-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fea.
5-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fe.
5-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Feature s Availa ble for th e Cisco Unified IP Phone Intercom Allo ws users to place and receive intercom calls using programmable phone b uttons.
5-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fe.
5-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fe.
5-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony .
5-19 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fe.
5-20 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Silent Monitoring Allows a supervisor to si lently monitor an acti ve call.
5-21 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Telephony Fe.
5-22 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configurin.
5-23 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring .
5-24 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Configurin.
5-25 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Modifying Phone Bu tton Templates T o synchronize with Micr osoft Outlook, user s must install the T ABSynch utility , provided b y you.
5-26 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Modifying .
5-27 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Configuring .
5-28 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Setting Up Services Setting Up Services The Services b utton on the Cisco Unif ied IP Phones giv es users access to Cisco Unified IP Phone Services.
5-29 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Managing the User O ptions Web Pages See Cisco Unified Communications Mana ger Admin istrati on Guide for more infor mation about adding users.
5-30 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Managing the User Options Web Pa ges Procedure Step 1 From Cisco Unified Com munications Manager Administr ation, choose User Management > End User .
5-31 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Enabling Ene.
5-32 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Enabling E.
5-33 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Enabling Ene.
5-34 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Enabling E.
5-35 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 5 Configuring Features , Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Ph one Step 4 Set the HTTPS Service parameter to https only .
5-36 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Enabling E.
CH A P T E R 6-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 6 Customizing the Cisco Unified IP Phones This chapter e xplains ho w you customize conf iguration f iles, phone ring sounds, and backgro und images at your site.
EFT DRAFT – CISCO C ONFIDENTIAL 6-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customiz ing the Cisco Unified I.
EFT DRAFT – CISCO C ONFIDENTIAL 6-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 6 Customizin g the Cisco Unified IP.
EFT DRAFT – CISCO C ONFIDENTIAL 6-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customiz ing the Cisco Unified I.
EFT DRAFT – CISCO C ONFIDENTIAL 6-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 6 Customizin g the Cisco Unified IP.
EFT DRAFT – CISCO C ONFIDENTIAL 6-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 6 Customiz ing the Cisco Unified IP Phones Configuring Wi deband Codec Note Cisco recommends that you also store backup copies of custom image f iles in another location.
CH A P T E R 7-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 7 Monitoring the Cisco Unified IP Phones Remotely Each Cisco Uni.
7-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o access the web pa ge for a Cisco Unified IP Ph one, perform thes e steps.
7-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Disabling and E nab.
7-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Configuring the C.
7-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Co nfigurat.
7-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Network Config ur.
7-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Co nfigurat.
7-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Network Config uration DSCP for Call Control DSCP IP classification for call control signaling.
7-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Network Statistics Network Statistics The follo wing networ k statistics hyperlinks on a pho ne’ s web page provide in formation about netw ork traf fic on the phone.
7-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Network Statisti.
7-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Device Logs Device Logs The follo wing de vice logs hyperlinks on a phone’ s web page prov ide information you can use to help monitor and troubleshoot the phone.
7-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Streaming Statistics Rcvr Lost P ackets T otal number of R TP data packets that ha ve been lost since startin g recei ving data on this connection.
7-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 7 Monitoring the Cisco Unified IP Phones Remotely Streaming Statistics Max Conceal Ratio High est interv al concealment ratio from start of th e voice stream.
7-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 7 Monitoring th e Cisco Unified IP Phones Remotely Streaming Statis.
CH A P T E R 8-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 8 Viewing Model Information, Status, and Statistics on the Cisco.
8-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Model Information Screen Model Information Screen The Model Information screen in cludes the o ptions described in Ta b l e 8-1 .
8-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Un.
8-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu Checksum Error Downloaded soft ware f ile is corrupted.
8-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Duplicate IP Another device is usin g the IP address assigned to the phone.
8-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco U.
8-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu No DNS serv er IP A name was specified b u t DHCP or static IP conf iguration did not specify a DNS server address.
8-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu T rust List update failed Updat ing CTL and ITL f iles failed.
8-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Network Statistics Screen The Network Stat istics screen displays inform ation about the phone and netw ork performance.
8-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco .
8-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu IPv4 Information on the DHCP st atus.
8-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco .
8-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco U.
8-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco .
8-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Sender Size Size of v oice packets, in milliseconds, in the transmitting v oice stream.
8-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco Unified IP Phones Status Menu 1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
8-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Information, Status, and Statist i cs on the Cisco Unified IP Phones Status Menu Procedure Step 1 V erify that the phone i s unlocked.
8-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 8 Viewing Model Info rmation, St atus, and Statistics on the Cisco .
CH A P T E R 9-1 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 9 Troubleshooting and Maintenance This chapter pro vides information that can assist you in troubleshooting problems with your Cisco Unif ied IP Phone or with you r IP telephony network.
9-2 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems • Sy.
9-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems • V e.
9-4 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Resolving Startup Problems • IP Address, Subnet Mask, Def ault Router—If yo u hav e assigned a static IP address to the phone, you must manually enter settings for these opti ons.
9-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Resolving Startup Problems Note A service must be activ ated before it can be star ted or stopped.
9-6 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly If the phone is al ready in the Cisco Unif ied Communications Manager database, its conf iguration fi le may be dama ged.
9-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Cisco Unified IP Phone Resets Unexpecte dly Identifying Intermittent Network Outages Intermittent networ k outages af fect data and voice t raff ic differently .
9-8 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Cisco Unified IP Ph one Resets Unexpectedly • Reset-Restart—Phone received a Reset/Restart request from Cisco Unified Communications Manager Administrati on.
9-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Troubleshooting Cisc o Unified IP .
9-10 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance General Trouble shooting Tips General Troubleshooting Tips Ta b l e 9-2 provides general troub leshooting information for th e Cisco Unified I P Phone.
9-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips Phone resetting The phone resets when it loses contact with the Cisco Unified Com munications Manager software.
9-12 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance General Trouble shooting Tips Peer Firmware Sharing f ails. If the Peer Firmware Sharing fails, th e phone will defa ult to using the TFTP server to do wnload firmware.
9-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance General Troubleshootin g Tips for.
9-14 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Resetting or Restorin g the Cisc.
9-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Using the Quality Rep ort Tool Y ou can press a key twice in a ro w , but if you press the keys out of sequence, t he factory reset will no t take place.
9-16 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or soun d of th e recei ved v oice signal.
9-17 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communica tions Manager 8.6 ( SCCP and SIP) OL-23091-01 Chapter 9 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshoo.
9-18 Cisco Unified IP Phone Administra tion Guide for Cisco Un ified Communi cations M anager 8.6 (SCCP and SIP) OL-23091-01 Chapter 9 Troubleshootin g and Maintenance Cleaning the Cisco Unified IP Ph.
A-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrat or , you are likely the primary source of information for Cisco Unif ied IP Phone users in your network or comp any .
A-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Access th.
A-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing In formation to Users Via a Website How Users Subscribe to Serv ices and Configur e Phone Features http://cisco .
A-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Config ure Personal Directory Entr ies Make sure that you have used Cisco Unified Communications Manager t o set up a message w aiting indicator (MWI) met hod.
A-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing In formation to Users Via a Website How Users Configure Persona l Directory Entries The Ready to Install window displays.
A-6 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix A Providing Information to Users Via a Website How Users Config ur.
B-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone This appendix .
B-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feature Sup port by Protocol for Cisco Unifie d IP Phone Busy La.
B-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feat ure Support by Protocol for Cisco Unified IP Phone Do Not Dist .
B-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feature Sup port by Protocol for Cisco Unifie d IP Phone Missed .
B-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feat ure Support by Protocol for Cisco Unified IP Phone VPN Client S.
B-6 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix B Feature Sup port by Protocol for Cisco Unifie d IP Phone Supplem.
C-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX C Supporting International Users T r anslated and localized versions of the Cisco Unified IP Phones are a vailable in se veral languages.
C-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix C Suppo rting International Users Support for Inte rnational Call Logging For more information, see Softw are Upgrades in the Cisco Unif ied Communica tions Operat ing System Administration Guide .
D-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX D Technical Specifications The follo wing sections describe the t echnical s pecifications for the Cisco Unified IP Phones.
D-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specific ations Cable Specificatio ns Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection.
D-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specifications Network and Acce ss Port Pinouts Access Port Connector Ta b l e D-3 describes the access port connector pinouts.
D-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix D Technical Specific ations Network an d Access Port Pinouts.
E-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01 APPENDIX E Basic Phone Administration Steps This appendix pro vides minimum, bas.
E-2 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Adding a U ser to Cisco Unifie.
E-3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone Adding a Use.
E-4 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Ph one Procedure Step 1 For the required f ields, possible values, some of wh ich are based on the example of u ser johndoe , can be configured as follows: a.
E-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Phone – Calling Search Space—From the drop-down list box, choose the appropriate calling search space (CSS).
E-6 Cisco Unified IP Phone Admi nistra tion Guide for Cisco Un ified Comm unications Man ager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Configuring the Ph one d.
E-7 Cisco Unified IP Phone Administration Guide for Cisco Unified Communicatio ns Manager 8.6 (SCCP and SIP) OL-23091-01 Appendix E Basic Phone Administration Ste ps Performing Final End User Configuration Steps – Select the de vice, then click Sa ve Selected/Changes .
IN-1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 INDEX Symbols "more" Softkey Timer 4-26 Numerics 802.1X authentication server 1-19 authenticator 1-20 description 1-6 network component s 1-19 supplicant 1-19 Troubleshootin g 9-9, 9-10 802.
Index IN-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 auto pickup 5-3 auto-registration using 2-9 auxiliary VLAN 2-3 B background image configuring 6-5 creating 6-3 custom 6-3 List.
Index IN-3 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 AutoAttendant B-6 interactions with 2-2 required for Cisco Unified IP P.
Index IN-4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 D data VLAN 2-3 Debug Display web p age 7-2, 7-11 Default Router 1-5 4-1.
Index IN-5 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 fast dials address book 5-26 fast dial service 5-10 feature buttons dir.
Index IN-6 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 log out B-3 Hypertext Transfer Protoc ol See HTTP Hypertext Transfer Pro.
Index IN-7 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 User Locale Char Set 4-24 User Locale Version 4-24 Locale Installer C-1.
Index IN-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 IPv6 Default Router 1-6 4-14 IPv6 DNS Server 1-2 4-15 IPv6 Prefix Length 4-14 IPv6 TFTP Server 1 4-16 IPv6 TFTP Server 2 4-17 locking options 4-2 MAC Address 4-6 options Admin.
Index IN-9 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 phone settings access 4-1 physical connection, verifying 9-6 plus diali.
Index IN-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 description 1-16 establishing 1-16 identify ing 1-16 restrictions 1-17,.
Index IN-11 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 loading stored phon e image 2-7 obtaining IP address 2-7 obtaining pow.
Index IN-12 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 hunt group displ ay 5-12 immediate divert 5-12 interco m 5-13 IPv6 Log .
Index IN-13 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01 U UCR 2008 5-34 description 5-21 POST update error 9-6 Security Error .
Index IN-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communication s Manager 8.6 (SCCP and SIP) OL-23091-01 Network Configur ation 7-5 Network Configur ation web page 7-2 preventi.
Index IN-15 Cisco Unified IP Phone Administration Guide for Cisc o Unified Communi cations Manager 8.6 (SCCP and SIP) OL-23091-01.
An important point after buying a device Cisco Systems 8.6 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 8.6 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 8.6 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 8.6 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 8.6 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 8.6, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 8.6.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 8.6. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 8.6 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
