Instruction/ maintenance manual of the product 6901 Cisco Systems
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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco Unif ied IP Phone 690 1 and 691 1 A dministration Guide f or Cisco Unif ied Communications Manager 8.
THE SPECIFICATION S AND INFORMAT ION RE GARDIN G TH E PRODU CTS IN THIS MANU AL A RE SUBJ ECT T O CHAN GE W ITHOUT N OTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDA TIONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
i Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 CONTENTS Preface vii Overview vii Audience vii Organization vii Rela.
Contents ii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 CHAPTER 2 Preparing to Install the Cisco Un ified IP Phon.
Contents iii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 CHAPTER 4 Configuring Settings on th e Cisco Unified IP P.
Contents iv Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Identifying Intermittent Network Outages 7-6 Verifying DH.
Contents v Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Performing Final End User Co nfiguration Steps D-6 APPENDIX.
Contents vi Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01.
vii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Overview Cisco Unified IP Phone 6901 a nd 691 1 Administration Guide for Cisco Un ified Communica tions Manager 8.
viii Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Related Documentation For more information about Cisco U.
ix Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Obtaining Documentation, Obtaining Support, and Security Gu.
x Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Preface Document Conventions This document uses the f ollowing convent ions: Note Means reader take note . Notes contain helpful suggestions o r refe rences to material not covered in the publication.
CH A P T E R 1-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 6 901 and 691 1 provide voice commu nication over an Internet Protocol (IP) network.
1-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding.
1-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 4 Line button Allows users to pick up second inco ming call.
1-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisc o Unified IP Phone 6901 and 6911 Figure 1-2 shows the main components of the Cisco Unified IP Phone 691 1.
1-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 6901 and 6911 6 Line button Allows users to pick up an incoming call.
1-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networki.
1-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? IEEE 802.
1-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Networki.
1-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features .
1-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understandin.
1-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding.
1-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understandin.
1-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding.
1-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understandin.
1-15 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding.
1-16 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understandin.
1-17 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Fea t ures for Cisco Unified IP Ph ones Supporting 802.
1-18 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Pho nes Required Network Components Support for 802.
1-19 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Con figuring and Installing Cisco Unified IP Phones Best Practices—Requirem ents and Recommendations • Enable 802.
1-20 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of .
1-21 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of C.
1-22 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring a nd Installing Cisco Unified IP Phones 4.
1-23 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of C.
1-24 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology .
CH A P T E R 2-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voic e over a data network.
2-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on You.
2-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on You.
2-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on You.
2-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on You.
2-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on You.
2-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on You.
2-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on You.
2-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Your Network Adding Phone s to the Cisco Un ified Communications Manager Da tabase Auto-registration is disabled by default.
2-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Yo.
2-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparing to Install t he Cisco Un ified IP Phone on Yo.
2-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 2 Preparin g to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone phones can register .
CH A P T E R 3-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 3 Setting Up the Cisco Unified IP Phone This chapter .
3-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the.
3-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unifi ed IP Phone 6901 and 6911 Components Each port supports 10 /100 Mbps half- or full-duple x connections to ext ernal devices.
3-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Ci.
3-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cis.
3-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Ci.
3-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Footstand The Cisco Unified IP Phone 6901 has a fol dable footstand.
3-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle Connect the footstand to the lower slots for a higher v iewing angle.
3-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone.
3-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Secu.
CH A P T E R 4-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes configu rable network settin gs that you may need to modify before the phone is functional for yo ur users.
4-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Phone A.
4-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 4 Configuring Se ttings on the Cisco Unified IP Phone Accessing the Ph one Configuration Settings Step 5 T o exit the IVR, end th e call.
4-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 4 Config uring Setti ngs on the Cisco U nified IP Phone A.
CH A P T E R 5-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 5 Configuring Features, Templates, Services, and User.
5-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users .
5-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Te.
5-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users Telephony Fea tures Available for the Cisco Unified IP Phone Call Forwar d All Loop Breakout Detects an d prevents Call Forward All loop s.
5-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Te.
5-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users .
5-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Te.
5-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users .
5-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users Ma.
5-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users.
5-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Features , Templates, Services, and Users M.
5-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 5 Configuring Featur es, Temp lates, Services, and Users.
CH A P T E R 6-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 6 Monitoring the Cisco Unified IP Phone Remotely Each.
6-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone T o acc ess the web page for a Cisco Unified IP Phone, perform these st eps.
6-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Disabling.
6-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Network Setup Network Setup The Network Setup on a pho ne’ s web page displays network setup informatio n and information about other phone settings .
6-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network Setup Operation al VLAN ID Auxiliary V irtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member .
6-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Network.
6-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Network S.
6-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Network.
6-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Lo.
6-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Device Logs • Core Dumps—Includes h yperl inks to individual d u mp files.
6-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Device Logs DHCP timeout DHCP server did not respond. • Network is busy—The errors should resolve themselves when the network load reduces.
6-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Device Logs Load ID incorrect Load ID of the so ftwa re file is of the wrong type.
6-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously .
6-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Stream.
6-15 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics “Configuring Setti ngs on the Cisco Unified IP Phone” chapter 1.
6-16 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 6 Monitoring t he Cisco Unified IP Phone Remotely Stream.
CH A P T E R 7-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 7 Troubleshooting and Maintenance This chapter provi des information that can assist you in t roubleshooting problems with y our Cisco Unified IP Phone or wit h your IP telephony network.
7-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Resolving Startup Prob.
7-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Resolving Startup Problems In addition, pro blems with security may prevent the phone from starting up pr operly .
7-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Resolving Startup Prob.
7-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Resolving Startup Probl.
7-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Cisco Unified IP Ph on.
7-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Cisco Unified IP Phone .
7-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance General Trouble shooti.
7-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance General Troubleshootin g Tips Changing the telephon e configuration.
7-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Resetting or Restorin.
7-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Monitoring the Voice Quality of Calls Step 2 While the phone is powering up, press and hold # button until the Line LED turns gr een.
7-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Using Voice Quality Metrics • G .728/iLBC: 3.9 MOS LQK • G729A/AB: 3.
7-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Note V oice quality metrics do not account fo r noise or distortion, only frame loss.
7-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Chapter 7 Troubleshootin g and Maintenance Cleaning the Cisco Un.
A-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX A Providing Information to Users Via a Website If you are a system administrator , you are likely the primary sou rce of in format ion for Cisco Unified IP Phone users in your network or company .
A-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix A Providing Information to Users Via a Website How Users.
B-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX B Supporting International Users Localized versions of the Cisco Unified IP Phones are available.
B-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix B Supporting International Users Installing the Cisco Un.
C-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX C Technical Specifications The following sections describe the t echni cal specifications for the Cisco Un ified IP Phone 6901 and 6911.
C-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix C Tec hnical Specific ations Cable Specificatio ns Ta b l e C-2 shows th e physical and operating environment sp ecifications for the Cisco U nified IP Phone 6911.
C-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix C Technical Specific ations Network and Acce ss Port Pino.
C-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix C Tec hnical Specific ations Network an d Access Port Pi.
D-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX D Basic Phone Administration Steps This appendix prov ide.
D-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Adding a U ser to Ci.
D-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone – User ID—Enter the end user identification name.
D-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Configuring the Ph o.
D-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Ad ministration Steps Configuring the Phone b. In the Prot ocol Specific In formation pa ne of this window , choose a Device Security Profile from the drop-down list.
D-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Performing Fina l En.
D-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Ad ministration Steps Performing Final End User Configuration Steps T o view all configured user groups, choose User Management > User Group .
D-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix D Basic Phone Administration Ste ps Performing Fina l En.
E-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX E Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911 This appendix contains information on installing the wall mou nt for use with the Cisco Un ified IP Phone 6901 and 691 1 phones.
E-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Ph.
E-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phon.
E-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Ph.
E-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phon.
E-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6901 Step 4 Firmly slide t he IP phone down into place ( Figure E- 6 ).
E-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phon.
E-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Ph.
E-9 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phon.
E-10 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP Phone 6901 and 6911 Installing a W all Mount fo r the Cisco Unified IP Phone 6911 Step 2 Attach the phone bracket to the I P phone ( Figure E-9 ).
E-11 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Pho.
E-12 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP P.
E-13 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount for the Cisco Unified IP Pho.
E-14 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix E Installing the Wall Mount fo r the Cisco Unified IP P.
F-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX F Cisco Unified IP Phone Non-Lockable Wall Mount This app.
F-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series The following figu re shows the phone with the w all mount kit from the side.
F-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series • One phone bracket • One wall bracket • Four #8-18 x 1.
F-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA Non-Lockable Wa ll Mount Kit for 6900 Series Figur e F-4 Mou nt the W all Brac ket Step 2 Attach the phone bracket to the I P phone.
F-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA Non-Lockable W all Mount Kit for 6900 Series Figur e F-5 At tach Phone Br ack et Step 3 Attach the cables.
F-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA N.
F-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Ci sco Unified IP Phone N on-Lockable Wall Mount ADA No.
F-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix F Cisco U nified IP Phone Non-Lockable Wall Mo unt ADA N.
G-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 APPENDIX G Feature Support by Protocol for the Cisco Unified IP Ph.
G-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix G Feature Su pport by Protocol for the Cisco Unified IP .
G-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix G Feature S upport by Protocol for the Ci sco Unified IP .
G-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Commun ications Manager 8.5 (SCCP and SIP) OL-23874-01 Appendix G Feature Su pport by Protocol for the Cisco Unified IP .
IN-1 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 INDEX Numerics 802.
Index IN-2 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 call waitin g 5-4, G-2 CAPF (Certificate Authority Proxy .
Index IN-3 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 enterprise parameters call forward options 5-11 call forwar.
Index IN-4 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 hold button, descriptio n of 1-2, 1-4 hookswitch 1-2 HTTP.
Index IN-5 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 SIP 1-8 TCP 1-8 TFTP 1-8 TLS 1-8 UDP 1-8 network outages, i.
Index IN-6 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 Locally Significant Certif icate (LSC) 3-10 media encry p.
Index IN-7 Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23874-01 voice messaging system 5-8 TFTP description 1-8 troubleshoo.
Index IN-8 Cisco Unified IP Phone 6901 and 6911 Administration Guide fo r Cisco Unified Communication s Manager 8.5 (SCCP and SIP) OL-23874-01 X XmlDefault.
An important point after buying a device Cisco Systems 6901 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Cisco Systems 6901 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Cisco Systems 6901 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Cisco Systems 6901 you will learn all the available features of the product, as well as information on its operation. The information that you get Cisco Systems 6901 will certainly help you make a decision on the purchase.
If you already are a holder of Cisco Systems 6901, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Cisco Systems 6901.
However, one of the most important roles played by the user manual is to help in solving problems with Cisco Systems 6901. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Cisco Systems 6901 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center