Instruction/ maintenance manual of the product V300 ZyXEL Communications
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www .zyxel.com V300 Series IP Phone User ’ s Guide V ersion 1.00 11 / 2 0 0 7 Edition 2.
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About This User's Guide V300 User’s Guide 3 About This User's Guide Intended Audience This manual is intended for people who want to configure the V300 using the LCD scree n and/ or web configurator . Y ou should have at least a basic kn owledge of TCP/IP networking concepts and topology .
Document Conventions V300 User’s Guide 4 Document Conventions W arnings and Notes These are how warnings and notes are shown in this User ’ s Guide.
Document Conventions V300 User’s Guide 5 Icons Used in Figures Figures in this User ’ s Guide may use the followi ng generic icons. The V300 icon is not an exact representation of your device.
Safety Warnings V300 User’s Guide 6 Safety Warnings 1 For your safety , be sure to read and follow all warni ng notices and instructions. • Do NOT use this product near water , for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids.
Safety Warnings V300 User’s Guide 7.
Safety Warnings V300 User’s Guide 8.
Contents Overview V300 User’s Guide 9 Contents Overview Introduction .......................................... ........................................................................ .......... 23 Introducing the V300 ............. ...... ........
Contents Overview V300 User’s Guide 10.
Table of Contents V300 User’s Guide 11 Table of Contents About This User's Guide ..................................................... ................................................... .. 3 Document Conventions................................
Table of Contents V300 User’s Guide 12 2.2.8 Making Conference Calls ....... ............. ................ ............. ................ ............. ............. 35 2.2.9 T r ansferring a Call ............... ................ ............. ....
Table of Contents V300 User’s Guide 13 6.2.7 SIP S ervice Domain ............... ............. ................ ................ ............. ................ .......... 54 6.2.8 SIP U ser ID ............ ................ ............. ............
Table of Contents V300 User’s Guide 14 10.1.1 Introduction to V o IP . .......... ............. ............. ................ ............. ............. ................ ... 7 9 10.1.2 Introduction to SIP ................... .......... ...... ....
Table of Contents V300 User’s Guide 15 14.1 Logs Screen ....... ................ ............. ................ ............. ................ ............. ............... ..... ..1 13 Chapter 15 T ools .............................................
Table of Contents V300 User’s Guide 16.
List of Figures V300 User’s Guide 17 List of Figures Figure 1 Internet T elephony Servic e Provider Application .................. ............. ................ ................ ....... 26 Figure 2 IP-PBX Applicat ion ....... ............. ........
List of Figure s V300 User’s Guide 18 Figure 39 LCD Menu: SIP User I D - Edit ................... ............. ................. ............ ................. ........... ....... 55 Figure 40 LCD Menu: Authenticati on Password ....................
List of Figures V300 User’s Guide 19 Figure 82 Maintenance > T ime Setting ..... .......... ... ............. ............. ................ ............. ............. ............ 1 1 1 Figure 83 Maintenance > Logs ................. ........
List of Figure s V300 User’s Guide 20 Figure 125 Java (Sun) . ............. ................ ............. ................ ................. ............ ................. ...... ........... 156 Figure 126 Network Number and Host ID ............. .
List of Tables V300 User’s Guide 21 List of Tables T able 1 Models Covered .................... ................ ............. ................ ................ ............. ......... ................. 25 T able 2 Front Panel Hardware . ...........
List of Tables V300 User’s Guide 22 T able 39 Hardware S pecifications .................. ............. ............. ................ ............. ................ .... .......... 129 T able 40 Firmware S pecifications ................ ...........
23 P ART I Introduction Introducing the V300 (25) Hardware (29).
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V300 User’s Guide 25 C HAPTER 1 Introducing the V300 This chapter introduces the main applications and features of the V300. It also introduces the ways you can manage the V30 0 . 1.1 Overview The V300 is an IP phone th at allows you to make phone calls over the Internet.
Chapter 1 Introducing the V300 V300 User’s Guide 26 1.2.1 Make Calls via Intern et T elephony Service Provider In a home or small office environment, you can use the V300 to make and receive V oIP telephone calls thr ough an Internet T elephony Service Provider (ITSP).
Chapter 1 Introducin g the V300 V300 User’s Guide 27 Figure 2 IP-PBX Application 1.2.3 Make Peer-to-peer Calls Use the V300 to make a call to the recipient’ s IP address without using a SIP server . Peer -to- peer calls are also called “Point to Point” or “IP-to-IP” ca lls.
Chapter 1 Introducing the V300 V300 User’s Guide 28 1.4 Good Habit s for Managing the V300 Do the following things regularly to make the V300 more secure and to manage the V300 more effectively .
V300 User’s Guide 29 C HAPTER 2 Hardware This chapter describes the V300’ s physical features, and how to use the V300 ’ s phone functions. 2.1 Physical Features This section discusses the V300’ s front, side, re ar and base panel hardware features.
Chapter 2 Hard ware V300 User’s Guide 30 The following table describes the front panel hardware. T able 2 Front Panel Hardware LABEL DESCRIPTION 1 Handset cradle. 2 LCD (Liquid Crystal Display) screen. 3 Menu Press this to display the V300’s configuration menu.
Chapter 2 Hardware V300 User’s Guide 31 Figure 5 Side Panel The following table describes the side panel hardware. 7 Function keys The LEDs (lights) in these keys illuminate when they are active. VOICEMAIL Use this to check yo ur voicemail messages, once the voicemail number is configured in the V300.
Chapter 2 Hard ware V300 User’s Guide 32 Figure 6 Rear Panel The following table describes the rear panel hardware. Figure 7 Base Panel Hardware T able 4 Rear Panel Hardware LABEL DESCRIPTION 1 Power socket Attach the included power adaptor , if you are not using Power over Ethernet (V301 only).
Chapter 2 Hardware V300 User’s Guide 33 The following table describes the rear panel hardware. 2.1.1 The LCD Screen When the V300 is on , the LCD (Liquid Crystal Di splay) screen shows either the status screen, a phonebook screen, o r a configuration menu.
Chapter 2 Hard ware V300 User’s Guide 34 Press the SPEAKER key . • If you want to use a headset: Press the HEADSET key . 2 Check that you can hear a dial tone. 3 Enter the number you want to call. If you have numbers sto red in the V300’ s phone book, you can use the navigator to select from the list of entries.
Chapter 2 Hardware V300 User’s Guide 35 Press the MUTE key once to mute a call. Press it a second time to return to the call. 2.2.6 Placing a Call on Hold When you place a call o n hold, you neither rece ive nor transmit a signal.
Chapter 2 Hard ware V300 User’s Guide 36 • W ait until you hear the ringing tone, then simply put down the handset, press the Speaker key or the Headset key (depending on which you are using) to end the call. The call is transferred. This is known as a blind or unsupervised tr ansfer .
37 P ART II LCD Screen Menus Using the LCD Screen (39) The Phonebook (43) LCD Menus: Basic Settings (45) LCD Menus: Advanced (49).
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V300 User’s Guide 39 C HAPTER 3 Using the LCD Screen This chapter shows how to use and configur e the V300 via the LCD screen menu sys tem. " See the web configurator section of this guide for background information on the V300’s features. 3.
Chapter 3 Using the LCD Screen V300 User’s Guide 40 1 Select the feature you want to co nfigure. In this example, press MENU to enter the menu system, then select Adv Setting . In the Adv Setting menu, select DHCP . The following screen displays. Figure 8 Example: DHCP If On appears, the feature is enabled.
Chapter 3 Using the LCD Screen V300 User’s Guide 41 3.4 LCD Menu Overview This section shows the LCD menus, and describes what you can do with each. Press the Navigator up or down to access the V300’ s LCD menu system. KEY 1 1 [NONE] [NONE] ! | # 22 A B C a b c : ; “ 3 3D E F d e f / ? 4 4 G H I g h i @ % & 5 5 J K L j k l .
Chapter 3 Using the LCD Screen V300 User’s Guide 42 3.5 The LCD St atus Screen When you first turn on th e V300 or make a call, the status screen displays.
V300 User’s Guide 43 C HAPTER 4 The Phonebook Use the V300’ s phonebook to view o r store the names and ph one numbers of your con tacts. The following sections describe how to add and use phonebook entries. 4.1 Add a Phonebook Entry T ake the following steps to add a call record to the V300’ s phonebook.
Chapter 4 The Phonebook V300 User’s Guide 44 Press the PHONEBOOK key . The Contact List screen displays . Figure 13 LCD Contact L ist Screen Scroll to the contact name or number you want t o call, then press the SEND key to dial the number .
V300 User’s Guide 45 C HAPTER 5 LCD Menus: Basic Settings This chapter discusses how to set up your V3 00 using the internal configuration menus. 5.1 Entering the Menu System Press MENU to enter the menu system. The Menu Setting screen displays as shown below .
Chapter 5 LCD Menus: Basic Settings V300 User’s Guide 46 5.3 The V olume Setting Menu Use these menus to set the loudness of the V300’ s audio equipment. Figure 16 LCD Menu: V olume Setting The following table describes the labels in this screen. 5.
Chapter 5 LCD Menus: Basic Sett ings V300 User’s Guide 47 The following table describes the labels in this menu. 5.5 The Advanced Setting Menu Use this menu to configure netw ork and SIP account settings. See Chapter 6 on page 49 for information on the Advanced Setting menu.
Chapter 5 LCD Menus: Basic Settings V300 User’s Guide 48 Figure 21 LCD Menu: Reset: Syst em Restart: Confirm 5.6.2 Load Factory Default Use this screen to reset the V300 back to the factory defaults. 1 Select ResetDefault . Figure 22 LCD Menu: Reset: Reset Default 2 Press .
V300 User’s Guide 49 C HAPTER 6 LCD Menus: Advanced This chapter discusses using the V300’ s LCD menus to do the following things: • Set up your V oIP (SIP) account on the V300 - see Section 6.2 on page 49 . • Set up your V300’ s IP address - see Section 6.
Chapter 6 LCD Me nus: Advanced V300 User’s Guide 50 " Once you have configured the fields in these m enus with the correct information, the V300 must register wi th the SIP server . Y ou may need to restart the V 300 to do this. " Enter information in these menus exactl y as you received it from your V oIP service provider .
Chapter 6 LCD Menu s: Advanced V300 User’s Guide 51 " If you have a SIP account like “1234567@voip-provider .com”, the SIP Number is “1234567”. Select Adv Setting > V oIP1 or V oIP2 > SIP Num . The following screen displays. Figure 26 LCD Menu: SIP Number If a SIP account number is already configured, it displays.
Chapter 6 LCD Me nus: Advanced V300 User’s Guide 52 Use PHONEBOOK to clear the previously-saved settings if any . Enter the new SIP server address and press to save the change.
Chapter 6 LCD Menu s: Advanced V300 User’s Guide 53 The IP address of the SIP register server alre ady configured on the V300 displays. If no IP address is already configured, none disp lays. Pres s to edit the SIP register server address, or press to return to the previous screen.
Chapter 6 LCD Me nus: Advanced V300 User’s Guide 54 6.2.7 SIP Service Domain Use this to see and edit the SIP service dom ain configured for your SIP account. The SIP service domain of the V oIP service provider (the company tha t lets you make phon ecalls over the Internet) is the domain name in a SIP UR I.
Chapter 6 LCD Menu s: Advanced V300 User’s Guide 55 Figure 39 LCD Menu: SIP User ID - Edit Use PHONEBOOK to clear the previously-saved se ttings if any . Enter the new SIP authentication ID. Press to save the change. Alte rnatively , press to return to the previous screen.
Chapter 6 LCD Me nus: Advanced V300 User’s Guide 56 Check whether DHCP is enabled on the V300 or not. If DHCP is disabled ( Off ), press to enter the DHCP screen and press again to change the configuration (turn DHCP on). Alternatively press to return to the previous screen.
Chapter 6 LCD Menu s: Advanced V300 User’s Guide 57 6.4.1.1 IP Address - Edit Press in the IP Address screen. The following screen displays. Figure 45 LCD Menu: IP Address - Edit Use PHONEBOOK to clear the previously-saved settings if any . Enter your static IP address and press to save the change.
Chapter 6 LCD Me nus: Advanced V300 User’s Guide 58 Figure 49 LCD Menu: Subnet Mask - Edit Use PHONEBOOK to clear the previously-saved settings if any . Enter the new subnet mask and press to save the change. Alternatively , press to return to the previous screen.
Chapter 6 LCD Menu s: Advanced V300 User’s Guide 59 The following table describes the labels in this screen. 6.5.1 PPPoE Username Select Adv Setting > PPPoE > Username . The following screen displays. Figure 53 LCD Menu: PPPo E Username Press to edit the PPPoE username, or press to return to the previous screen.
Chapter 6 LCD Me nus: Advanced V300 User’s Guide 60 Use PH ONEBOOK to clear the previously-saved settings if any . Enter your PPPoE username and press to save the change.
61 P ART III The W eb Configurator Introducing the W eb Configurato r (63) S tatus Screens (69) Network Setup (75) SIP Account Setup (79) Phone Setup (93) The Phone Book (97).
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V300 User’s Guide 63 C HAPTER 7 Introducing the Web Configurator This chapter describes how to access the V300’ s web configura tor and provides an o verview of its screens.
Chapter 7 Introducing the Web Configur ator V300 User’s Guide 64 5 It is strongly recommended that you change your password in the screen that displays next. " If you do not change your password, anyone who know s the default p assword can access your phonebook and SIP acc ount information ov er the network.
Chapter 7 Introducing the Web Configurator V300 User’s Guide 65 Figure 59 The S tatus Screen As illustrated above, the we b configurator screen is divided into four parts. • A - title bar • B - navigation panel • C - main window • D - status bar 7.
Chapter 7 Introducing the Web Configur ator V300 User’s Guide 66 7.1.2 Navigation Panel Use the menu item s on the navigatio n panel to open screens and configure the V300 ’ s fe atures. The following table describes the menu items. 7.1.3 Main Window The main window displays informa tion and configuration fields.
Chapter 7 Introducing the Web Configurator V300 User’s Guide 67 7.1.4 St atus Bar Check the status bar when you click Apply or OK to verify that the configuration has been updated.
Chapter 7 Introducing the Web Configur ator V300 User’s Guide 68.
V300 User’s Guide 69 C HAPTER 8 Status Screens Use the St a t u s screens to see the current status of the V300, its system resources, interface s, and SIP accounts. Y ou can also register and unregister SIP accounts. The St a t u s screen also provides detailed traffic and V oIP statistics.
Chapter 8 Sta tus Screens V300 User’s Guide 70 Device Information System Name This field displays the V300’s sys tem name. It is u sed fo r identification. Y ou can change this in the Maintenance > System > General screen’s System Name field.
Chapter 8 Status Screens V300 User’s Guide 71 8.2 Packet S t atistics T o access this screen, open the St a t u s scre en (see Section 8.1 on page 69 ), and click (Details...) next to Packet S tatistics . Read-only information here includes port status and packet specific statistics.
Chapter 8 Sta tus Screens V300 User’s Guide 72 8.3 V oIP S t atistics This screen displays SIP registra tion information, status of calls and V oIP traf fic statistics. T o access this screen, open the St a t u s screen (see Section 8.1 on page 6 9 ), and click (Details.
Chapter 8 Status Screens V300 User’s Guide 73 Last Outgoing Number This field displays the last number the SIP a ccount called. It di splays N/A i f the SIP account has never dialed a number . Call S tatistics Call This field displays the V300’s line number .
Chapter 8 Sta tus Screens V300 User’s Guide 74.
V300 User’s Guide 75 C HAPTER 9 Network Setup This chapter discusses how to conf igure the V300’ s network settings. 9.1 TCP/IP Parameters 9.1.1 IP Address Assignment Every computer on the Internet must have a unique IP address.
Chapter 9 Netwo rk Setup V300 User’s Guide 76 Where you obtain your netwo rk number depends on your particular situation. If the ISP or your network administrator assigns yo u a bloc k of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask.
Chapter 9 Network Setup V300 User’s Guide 77 Figure 63 Network > Internet Connection The following table describes the labels in this screen. 9.3 Management Port Use this screen to configure th e management IP address of the V300. Y o u can use this IP address to connect to th e V300 even when its W AN IP address is in a different subnet.
Chapter 9 Netwo rk Setup V300 User’s Guide 78 Click Network > Ethernet > Mgnt Port . The following screen displays. Figure 64 Network > Mgnt Port The following table describes the labels in this screen.
V300 User’s Guide 79 C HAPTER 10 SIP Account Setup This chapter discusses the V300’ s Vo I P > SIP screens. 10.1 SIP Overview 10.1.1 Introduction to V oIP V oIP (V oice over IP) is the sending of voice sign als over the Internet Protocol.
Chapter 10 SIP Account Setup V300 User’s Guide 80 10.1.3.2 SIP Service Domain The SIP service domain of the V oIP service provider (the company that lets you make phone calls over the Internet) is the domain name in a SIP URI. For example, if the SIP a ddress is 1 122334455@V oIP-provider .
Chapter 10 SIP Account Setup V300 User’s Guide 81 Figure 65 SIP User Agent 10.1.5.2 SIP Proxy Server A SIP proxy server receives requests from clie nts and forward s them to another server . In the following example, you want to use client d e vice A to call someone who is using client device C .
Chapter 10 SIP Account Setup V300 User’s Guide 82 Figure 67 SIP Redirect Server 10.1.5.4 SIP Register Server A SIP register server maintains a database of SIP identity-to-IP address (or domain name) mapping. The register server checks your u ser name and password when you register .
Chapter 10 SIP Account Setup V300 User’s Guide 83 10.1.7.1 STUN STUN (Simple T rav ersal of User Datagra m Protocol (UDP) through Network Addre ss T ranslators) allows the V300 to find the presence and types of NA T routers and/or firewalls between it and the public Internet.
Chapter 10 SIP Account Setup V300 User’s Guide 84 However , DPCM produces a high qual ity signal (high signal-to-noise ratio or SNR) for high difference signals (where the actual s igna l is very di.
Chapter 10 SIP Account Setup V300 User’s Guide 85 10.1.10.2 DiffServ DiffServ is a class of service (CoS) mode l that ma rks packets so that they receive specific per- hop treatment at DiffServ-compliant network de vices along the route based on the application types and traf fic flow .
Chapter 10 SIP Account Setup V300 User’s Guide 86 Figure 70 V oIP > SIP > SIP Settings Each field is described in the following table. T able 23 VoIP > SIP > SIP Settings LABEL DESCRIPTION SIP Settings SIP Account Select the SIP account you want to see in this screen.
Chapter 10 SIP Account Setup V300 User’s Guide 87 SIP Local Port Enter th e V300’s listening port numbe r , if your V oIP service pr ovider gave you one. Otherwise, keep the defau lt value. SIP Server Address Enter the IP address or domain name of the SIP server provided by your V oIP service provider .
Chapter 10 SIP Account Setup V300 User’s Guide 88 10.2.2 Advanced SIP Setup Screen Use this screen to maintain advanced settings for each SIP account.
Chapter 10 SIP Account Setup V300 User’s Guide 89 Each field is described in the following table. T able 24 VoIP > SIP > SIP Settin gs > Advanced Setup LABEL DESCRIPTION SIP Server Settings URL T ype Select whether or not to include th e SIP service domai n name when the V300 sends the SIP number .
Chapter 10 SIP Account Setup V300 User’s Guide 90 DTMF Mode Control how the V300 handles the alphanumeric keypad tones. Y ou should use the same mode your V oIP service provider uses. RFC 2833 - send th e DTMF tones in RTP packets PCM - send the DTMF tones in the voice data stream.
Chapter 10 SIP Account Setup V300 User’s Guide 91 10.3 SIP QoS Screen Use this screen to maintain T oS an d VLAN settings for the V300. Click V oIP > SIP > QoS . The following screen displays. Figure 72 V oIP > SIP > QoS Each field is described in the following table.
Chapter 10 SIP Account Setup V300 User’s Guide 92 Apply Click this to save your changes. Reset Click this to set every field in th is scre en to its last-saved value.
V300 User’s Guide 93 C HAPTER 11 Phone Setup This chapter discusses the V300’ s Phone scree ns. 1 1.1 Phone Settings Screen Use this screen to configure basic phone settings like volume levels. Click Vo I P > Phone > Phone Settings . The following screen displays.
Chapter 11 Phone Setup V300 User’s Guide 94 1 1.1.1 V oice Activity Detection/Silence Suppression V oice Activity Detection (V AD) detects whether or not speech is present. This lets the V300 reduce the bandwidth that a call uses by not transmitting “silent packet s” when you are not speaking.
Chapter 11 Phone Setup V300 User’s Guide 95 Figure 74 V oIP > Phone > Region Each field is described in the following table. 1 1.3 Speed Dial Settings Screen Speed dial provides shortcuts for dialing fre quently used phone nu mbers.
Chapter 11 Phone Setup V300 User’s Guide 96 Figure 75 Phone Book > S peed Dial Each field is described in the following table. T able 28 Phone Book > Speed Dial LABEL DESCRIPTION S peed Dial Settings S peed Dial Key 0 ~ 9 Enter the phone number you want the V300 to call when you use this sp eed dial key .
V300 User’s Guide 97 C HAPTER 12 The Phone Book This chapter discusses the Phone Book screens. 12.1 Call Forward Screen Use this screen to configure call forwarding for incoming calls. When call forwarding is active, incoming calls are redirected to othe r phone numbers.
Chapter 12 The Pho ne Book V300 User’s Guide 98 Figure 76 V oIP > Phone Book > Call Forward The following table describes the labels in this screen.
Chapter 12 The Phon e Book V300 User’s Guide 99 Busy Forward to Number Select this if you want the V300 to forward incoming calls to th e specified phone number if the phon e is busy (it does not matter wh ich line is being used). S pecify the phone number in the field on the right.
Chapter 12 The Pho ne Book V300 User’s Guide 100 12.2 Cont act List Screen Use this screen to see, add and ed it details of your contacts. Click Vo I P > Phone Book > Contact List . The following screen displays. Figure 77 V oIP > Phone Book > Contact List The following table describes the labels in this screen.
Chapter 12 The Phon e Book V300 User’s Guide 101 12.3 Group List Screen Use this screen to see and edit the calling groups to which your phonebook contacts belong. " Y ou can also edit this information in the Vo I P > Phone Book > Cont act List screen.
Chapter 12 The Pho ne Book V300 User’s Guide 102 The following table describes the labels in this screen. 12.4 Block List Screen Use this screen to see and edit details of the pho ne numbers that are prevented from making incoming calls to the V300.
Chapter 12 The Phon e Book V300 User’s Guide 103 Figure 79 V oIP > Phone Book > Block List The following table describes the labels in this screen. T able 32 VoIP > Phone Book > Block List LABEL DESCRIPTION Block List Item This is the index number of th e block list entry .
Chapter 12 The Pho ne Book V300 User’s Guide 104 12.5 DND White List Screen Use this screen to see and edit details of people who can ma ke incoming calls to the V3 00 even when you have DND (Do Not Disturb) turned on. Click Vo I P > Phone Book > DND White List .
Chapter 12 The Phon e Book V300 User’s Guide 105 Add Click this to include the de tails you entered into the DND white list. Page If you want to add an entry to the DND wh ite l ist from the phonebook, select the entry’s phonebook page and click Add From Phone Book .
Chapter 12 The Pho ne Book V300 User’s Guide 106.
107 P ART IV Maintenance and T roubleshooting System (109) Logs (1 13) T ools (1 15) T roubleshooting (121).
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V300 User’s Guide 109 C HAPTER 13 System Use the System screens to change the V300’ s system and domain name settings, change the password or configure time settings. 13.1 System General Screen Use this screen to change system settings and the web configurator password, or to set the administrator inactivity timer .
Chapter 13 System V300 User’s Guide 11 0 The following table describes the labels in this screen. 13.2 T ime Setting Screen T o change your V300’ s time and date, click Maintenance > System > Time Setting . The screen appears as shown. Use this screen to co nfigure the V300’ s time based on your local time zone.
Chapter 13 System V300 User’s Guide 111 Figure 82 Maintenance > T ime Setting The following table describes the labels in this screen. T able 35 Maintenance > Time Setting LABEL DESCRIPTION Current T ime and Date Current T ime This fiel d displays the time of you r V300.
Chapter 13 System V300 User’s Guide 11 2 T ime Server Address Select User Defined Time Server Address and enter the IP address or URL (up to 20 characters in leng th) of your time server . Check with your ISP/network administrator if you are unsure of this information.
V300 User’s Guide 11 3 C HAPTER 14 Logs This chapter contains information on viewing your V300’ s logs. 14.1 Logs Screen Click Maintenance > Logs to open the Logs screen. Y ou can view logs and alert messages in this scr een. Once the log table is full, old logs are deleted as new logs are created.
Chapter 14 Logs V300 User’s Guide 11 4 Source This field lists the source IP address and the port number of the incoming packet that caused the log, if applicable. Destination This field lists the destination IP address an d the port number of the outgoing packet that caused the log, if applicable.
V300 User’s Guide 11 5 C HAPTER 15 Tools This chapter shows you how to upload new firm ware, upload or save b ackup configuration files and restart the V300. 15.1 Firmware Upload Screen Find firmware at www .zyxel .com in a file that (usually) uses the system model name with a "*.
Chapter 15 Tools V300 User’s Guide 11 6 The following table describes the labels in this screen. " Do not turn off the V300 whil e firmware upload is in progress! After you see the Firmware Upload In Pr oc ess screen, wait two minut es before logging into the V300 again.
Chapter 15 Tools V300 User’s Guide 11 7 Figure 87 Upload Err or Message 15.2 Configuration Screen Click Maintenance > T ools > Configuration . Information related to factory defaults, backup configuration, and rest oring configuration appears as shown next.
Chapter 15 Tools V300 User’s Guide 11 8 15.2.2 Restore Configuration Restore configuration allows you to upload a new or previously saved configuration file from your computer to your V300.
Chapter 15 Tools V300 User’s Guide 11 9 Figure 91 Configuration Resto re Error 15.2.3 Back to Factory Default s Pressing the Reset button in this section clears al l user-e ntered configuration information and returns the V300 to its factory defaults.
Chapter 15 Tools V300 User’s Guide 120.
V300 User’s Guide 121 C HAPTER 16 Troubleshooting This chapter offers some sugg estions to solve problems you might encounter . The potential problems are divided into the following categories. • Power , Hardware Connections, and LEDs • Internet Access • Phone Calls and V oIP 16.
Chapter 16 Trou bleshooting V300 User’s Guide 122 1 The V300 is set to get an IP address automatic ally by default. Check the IP address in the System Info > IP Addr ess > IP Address LCD menu. 2 Set a static IP address for the V300 in the Adv Setting > Network > St a t i c I P menus (see Section 6.
Chapter 16 Trou bleshooting V300 User’s Guide 123 2 Y ou cannot log in to the web configurator wh ile someone is using T elnet to access the V300. Log out of the V300 in the other session, or ask the person who is logged in to log out. 3 Disconnect and re-connect the powe r adaptor or cord to the V300.
Chapter 16 Trou bleshooting V300 User’s Guide 124 V The Internet conn ection is slow or intermi ttent. 1 There might be a lot of traf fic on the network. Check Section 2.1 on pa ge 29 . If the V300 is sending or receiving a lot of informatio n, try closin g some programs that use the Internet, especially peer-to-peer applications.
Chapter 16 Trou bleshooting V300 User’s Guide 125 2 Make sure that your V300 uses the voice codecs recommended by your V oIP service provider (see Section 6.3 on page 55 ). V I can make some V oIP calls, but not others. The V300’ s DNS (Domain Name Service) settings may be misconfigured .
Chapter 16 Trou bleshooting V300 User’s Guide 126 Use the VO L U M E keys to increase or decreas e the volume. • When no audio device (the handset, speakerp hon e or an external headset) is active , the VO L UM E keys control the ringing volume. • When an audio device is active, the VOL U M E keys control the input and output of that device.
127 P ART V Appendices and Index Product Specification s (129) Setting up Y our Computer ’ s IP Address (135) Pop-up W indows, JavaScripts and Java Permissions (151) IP Addresses and Subnetting (157.
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V300 User’s Guide 129 A PPENDIX A Product S pecifications The following tables summarize the V300 ’ s hardware and firmware features. T able 39 Hardware Specifications Dimensions (W x D x H) 16.5mm x 208mm x 91.5mm Weight 465g Power S pecification 12V DC, 1.
Appendix A Product Specifications V300 User’s Guide 130 T able 40 Firmware Specifications FEATURE DESCRIPTION Default DHCP status Client Default management IP address 192.168.5.1 Default Password 1234 Device Management Use the V30 0’s LCD screen menus or the web configurator to easily configure the rich range of features.
Appendix A Product Specifications V300 User’s Guide 131 The following list, which is not exhaustive, i llustrates the standards su pported in the V300.
Appendix A Product Specifications V300 User’s Guide 132 Power over Ethernet (PoE) S pecifications (V301 Only) Y ou can use a power over Ethernet injector to power th e V301. The injector must comply to IEEE 802.3af. W all-mounting Instructions Complete the following step s to hang your V300 on a wall.
Appendix A Product Specifications V300 User’s Guide 133 Figure 93 W all-mounting Example The following are dimension s of an M4 tap screw and masonry plug used for wall mounting.
Appendix A Product Specifications V300 User’s Guide 134.
V300 User’s Guide 135 A PPENDIX B Setting up Y our Computer ’ s IP Address All computers must have a 10M or 100M Et hernet adapter card and TCP/IP installed.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 136 Figure 95 WIndows 95/98/Me: Network: Co nfiguration Inst alling Components The Network window Configuration tab displays a list of installed components. Y ou need a network adapter , the TCP/IP protocol and Client for Microsof t Networks.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 137 Configuring 1 In the Network window Configuration tab, select your network adapter's TCP/IP entry and click Properties 2 Click the IP Address tab. • If your IP address is dynamic, select Obtain an IP address automatically .
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 138 Figure 97 Windows 95/98/Me: TCP/IP Properties: DNS Configuration 4 Click the Gateway tab. • If you do not know you r gateway’ s IP addr ess, remove previously installed gateways.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 139 Figure 98 Windows XP : S tart Menu 2 In the Control Panel , double-click Network Connections ( Network and Dial-up Connections in W indow s 2000/NT). Figure 99 Windows XP: Control Panel 3 Right-click Local Area Connection and then click Pr operties .
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 140 Figure 100 Windows XP: Control Panel: Network Connections: Pro perties 4 Select Internet Protocol (TCP/IP) (under the Genera l tab in W in XP) and then click Properties .
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 141 Figure 102 Windows XP: Internet Protocol (TCP/IP) Propert ies 6 If you do not know your gateway's IP ad dress, remove any previously installed gateways in the IP Settings tab and click OK .
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 142 Figure 103 Windows XP: Advanced TCP/IP Properties 7 In the Internet Protocol TCP/IP Pr operties window (the General tab in W indow s XP): • Click Obtain DNS server address automatically if yo u do not know your DNS server IP address(es).
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 143 Figure 104 Windows XP: Internet Protocol (TCP/IP) Propert ies 8 Click OK to close the Internet Protocol (TCP/IP) Properties window . 9 Click Close ( OK in W indow s 2000/NT) to close the Local Area Connection Properties window .
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 144 Figure 105 Macintosh OS 8/9: Apple Menu 2 Select Ethernet built-in from the Connect via list. Figure 106 Macintosh O S 8/9: TC P/IP 3 For dynamically assigned settings, select Using DHCP Server from the Configure: list.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 145 • T ype your IP address in the IP Address box. • T ype your subnet mask in the Subnet mask box. • T ype the IP address of your V300 in the Router address box. 5 Close the TCP/IP Contr ol Panel .
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 146 Figure 108 Macintosh O S X: Netw ork 4 For statically assigned settings, do the following: •F r o m t h e Configure box, select Manually . • T ype your IP address in the IP Address box.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 147 " Make sure you are logged in as the root administrator . Using the K Desktop Environment (KDE) Follow the steps below to configure your computer IP address using the KDE.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 148 • If you have a dyna mic IP address, click Automatically obtain IP address settings with and select dhcp from the drop down list.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 149 Figure 1 13 Red Hat 9.0: Dynamic IP Address Setting in ifconfig-eth0 • If you have a static IP address, enter static in t he BOOTPROTO= field. T ype IPADDR = followed by the IP address (in do tted decimal notation) and type NETMASK = followed by the subnet mask.
Appendix B Setting up Your Computer’s IP Address V300 User’s Guide 150 V erifying Settings Enter ifconfig in a terminal screen to ch eck your TCP/IP properties. Figure 1 17 Red Hat 9.0: Checking TCP/IP Properties [root@localhost]# ifconfig eth0 Link encap:Ethernet HWadd r 00:50:BA:72:5B:44 inet addr:172.
V300 User’s Guide 151 A PPENDIX C Pop-up Windows, JavaScript s and Java Permissions In order to use the web configurator you need to allow: • W eb browser pop-up windows from your device. • JavaScripts (enabled by default). • Java permissions (enabled by default).
Appendix C Pop-up Windows, JavaScripts and Java Perm issions V300 User’s Guide 152 2 Clear the Block pop-ups check box in the Pop-up Block e r section of the screen. This disables any web po p-up blockers you may have ena bled. Figure 1 19 Inte rnet Opt ions: Privacy 3 Click Apply to save this setting.
Appendix C Pop-up Windows, JavaScripts and Java Per m issions V300 User’s Guide 153 Figure 120 Internet Options: Privacy 3 T ype the IP address of your device (the web page that you do not want to have blocked) with the prefix “http://”. For example, http://192.
Appendix C Pop-up Windows, JavaScripts and Java Perm issions V300 User’s Guide 154 5 Click Close to return to the Privacy screen. 6 Click Apply to save this setting. JavaScript s If pages of the web configura tor do not display properly in Internet Explorer, check that JavaScripts are allowed.
Appendix C Pop-up Windows, JavaScripts and Java Per m issions V300 User’s Guide 155 Figure 123 Security Settings - Java Scripting Java Permissions 1 From Internet Explorer , click To o l s , Internet Options and then the Security tab. 2 Click the Custom Level.
Appendix C Pop-up Windows, JavaScripts and Java Perm issions V300 User’s Guide 156 JA V A (Sun) 1 From Internet Explorer , click To o l s , Internet Options and then the Advanced tab. 2 Make sure that Use Java 2 for <applet> under Java (Sun) is sele cted.
V300 User’s Guide 157 A PPENDIX D IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify ind ividual devices on a network. Every networking device (includin g computers, servers, routers, printe rs, etc.
Appendix D IP Addresses a nd Subnetting V300 User’s Guide 158 Figure 126 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the s ubnet mask.
Appendix D IP Addresses and Subnetting V300 User’s Guide 159 Subnet masks are expressed in dotted decimal no tation just like IP addresses. The follow ing examples show the binary and decimal not ation for 8-bit, 16-bit, 24-bit an d 29-bit subnet masks.
Appendix D IP Addresses a nd Subnetting V300 User’s Guide 160 Subnetting Y ou can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the c ompany network for security reasons.
Appendix D IP Addresses and Subnetting V300 User’s Guide 161 Figure 128 Subnetting Example: Af ter Subnetting In a 25-bit subnet the host ID has 7 bits , so each sub-network has a maximum of 2 7 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’ s address itself, all ones is the subnet’ s broadcast address).
Appendix D IP Addresses a nd Subnetting V300 User’s Guide 162 Example: Eight Subnet s Similarly , use a 27-bit mask to create eight subnets (000, 001, 010, 01 1, 100, 101, 1 10 and 111 ) . The following table shows IP address last octet values for each subnet.
Appendix D IP Addresses and Subnetting V300 User’s Guide 163 Subnet Planning The following table is a summary for su bnet planning on a network with a 24-bit network number . The following table is a summary for su bnet planning on a network with a 16-bit network number .
Appendix D IP Addresses a nd Subnetting V300 User’s Guide 164 Configuring IP Addresses Where you obtain your netwo rk number depends on your particular situation. If the ISP or your network administrator assigns yo u a bloc k of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask.
V300 User’s Guide 165 A PPENDIX E Legal Information Copyright Copyright © 2007 by ZyXEL Communications Corporation. The contents of this publication may not be reprod uced in any part or as a whole.
Appendix E Legal In formation V300 User’s Guide 166 If this device does cause harmful inte rference to radio/television reception, which can be determined by turning th e device off and on, the user is enc ouraged to try to correct the interference by one or more of the following measures: 1 Reorient or relocate the receiving antenna.
Appendix E Legal Information V300 User’s Guide 167 ZyXEL) and the customer will be billed for part s and labor . All repaired or replaced products will be shipped by ZyXEL to th e corresponding return address, P o stage Paid. This warranty gives you specific legal rights, and yo u may also have othe r rights that vary from country to country .
Appendix E Legal In formation V300 User’s Guide 168.
V300 User’s Guide 169 A PPENDIX F Customer Support Please have the following information r eady when you contact customer support. Required Information • Product model and serial number . • W arranty Information. • Date that you received your de vice.
Appendix F Custom er Support V300 User’s Guide 170 • Re g u l a r M a i l : ZyXEL C ommunications, Czech s.r .o., Modranská 621, 143 01 Praha 4 - Modrany , Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.
Appendix F Customer Support V300 User’s Guide 171 India • Support E-mail: support@zyxel.in • Sales E-mail: sales@zyxel.in • T elephone: +91-1 1-30888144 to +91-1 1-30888153 • Fax: +91-1 1-30888149, +91-1 1-26810715 • W eb: http://www .zyxel.
Appendix F Custom er Support V300 User’s Guide 172 • Re g u l ar M ai l : ZyXEL Communications In c., 1130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no • T elephone: +47-22-80-61-80 • Fax: +47-22-80-61-81 • W eb: www .
Appendix F Customer Support V300 User’s Guide 173 Sweden • Support E-mail: support@zyxel.se • Sales E-mail: sales@zyxel.se • T elephone: +46-31-744-7700 • Fax: +46-31-744-7701 • W eb: www .zyxel.se • Re g u la r Ma i l : ZyXEL Communications A/S, Sjöporten 4, 41764 Göteborg, S weden Thailand • Support E-mail: support@zyxel.
Appendix F Custom er Support V300 User’s Guide 174.
Index V300 User’s Guide 175 Index A AbS 84 ACK message 80 action keys 30 address 75 address assignment 75 advanced settings 47 , 49 alphanumeric keypad 31 alternative subnet mask notation 159 analys.
Index V300 User’s Guide 176 G G .168 94 , 130 G. 7 11 83 G .723 84 G .726 84 G .729 84 gateway 47 , 56 group list 101 H handset 30 , 33 hang up 31 hardware 29 hardware connections 29 , 63 headphone socket 31 headphones 31 headset 31 host ID 75 humidity 129 hybrid waveform codec 84 I IANA 75 , 164 IEEE 802.
Index V300 User’s Guide 177 outbound proxy server 83 P passwor d 63 , 64 PBX services 79 PCM 83 peer-to-peer calls 27 per-hop behavior 85 PHB (per-hop behavior) 85 phone functions 29 phonebook 43 , .
Index V300 User’s Guide 178 SIP registrar server 52 SIP server 50 SIP server address 51 SIP server port 52 SIP servers 80 SIP service domain 54 , 80 SIP URI 79 SIP user agent 80 sound quality 83 spe.
Index V300 User’s Guide 179.
Index V300 User’s Guide 180.
An important point after buying a device ZyXEL Communications V300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought ZyXEL Communications V300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data ZyXEL Communications V300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, ZyXEL Communications V300 you will learn all the available features of the product, as well as information on its operation. The information that you get ZyXEL Communications V300 will certainly help you make a decision on the purchase.
If you already are a holder of ZyXEL Communications V300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime ZyXEL Communications V300.
However, one of the most important roles played by the user manual is to help in solving problems with ZyXEL Communications V300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device ZyXEL Communications V300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
