Instruction/ maintenance manual of the product Troy PocketPro 100 Xerox
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operator Xerox Docu Print 100 /1 15/135/18 0 EPS 7 0 1 P24790 April, 2005 guide.
Prepared by: Xerox Corporation Global Knowledge and Language Servic es 800 Philips Road Bldg. 845-17S W ebster, New York 14580 USA ©2005 by Xerox Corporation.
Operator Guide i Table of contents Safety Laser saf ety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Ozone inf ormation : U. S. only . . . . . . . . . . . . . . .
ii Operator Guide T able of content s 7 by 10 inc h enableme nt kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 8 Paper pa ths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Guide iii T able of cont ents 4 Maintaining the sy stem Paper ca re . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Storing paper . . . . . . . . . . . . . .
iv Operator Guide T able of content s Clearing paper jam s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -15 Aids to paper jam c learance . . . . . . . . . . . . . . . . . . . . . .
Operator Guide v Safety Laser safety W ARNING: Adjustments , use of controls, or performance of procedures othe r than those specified her ein may result in hazardous l ight expos ure. The Xerox DocuPrint pr inters are certi fied to comply with the performance st andards of the U.
vi Operator Guide Safety approved by safety agenci es, and they comply with environment al stand ards. Pleas e observe the following precautions to ens ure your continue d safety . W ARNING: Improper connect ion of t he equipment grounding conducto r ma y resul t in risk of ele ctric al shoc k.
Operator Guid e vii Safety Please cont act your Xerox repr esent ative for more informa ti on. W arni ng mar kings All warning i nst ructions marked on or suppl i ed with the product should be foll owed. This W ARNING alert s users to areas of the produc t where there is the possi bility of person al damage.
viii Operator Guide Safety Never push object s of any kind into the ventilation vent s of the product. Operator a ccessible areas This product has been designed to rest rict operator access to safe areas only . Operator access to hazardous are as is restric ted wit h covers or guards, which would require a tool to remove .
Operator Guid e ix Safety radiati on for the ISM equipment may have t o be limited or sp ecial mitigation measur es taken. This is a Class A product . In a domestic environmen t this product may cause r adio freque ncy int erference, i n which case the user may be requi red to t ake adequate measur es.
x Operator Guide Safety For further information For more information on Environment, Health and Safet y in relati on to thi s Xerox pr oduct an d supplies, please c ontact the followi ng cust omer hel.
Operator Guide xi Introduction This document provides i nformation on how to perfor m ope rat or task s for the DocuPrint 100/ 1 15/13 5/155/180 Enterpr ise Printi ng System (EPS). About thi s guide Before using this document ation, become fami liar with its co ntents and conventions.
xii Operator Guide Introduct ion • Initial capit al and angle bracket s: Within pr ocedures, t he names of key s are shown with a n initial cap i tal and wi thin angle bracket s (for example, press <Enter>).
Operator Guid e xiii Introduc tion DocuPrint 100/1 15/135/155/180 EPS docume nt ation The followi ng document s cont ain informati on on the Xerox DocuPrint 100/1 15/135/155/180 EPS: • Customer Docu.
xiv Operator Guide Introduct ion.
Operator Guid e 1-1 1 Overview This chapter pr ovi des a functional overvi ew of the entire system, as well as an overvi ew of the controller and t he printer por tions of the syst em.
1-2 Operator Guide Overview Host connectivity options The Xerox DocuPrint 100/ 1 15/135/155/180 EPS can recei ve dat a from a hos t in t he following ways: • Over a channel with bus and t ag cable c.
Operator Guid e 1- 3 Overview Dat a format s supported The Xerox DocuPrint 100/ 1 15/135/155/180 EPS ca n pri nt the followi ng dat a format s: • ASCII • LCDS • PCL • PDF •P o s t S c r i p t • TIFF • IPDS • PPML The system print s LCD S data fr om a mainframe host computer , emulating an IBM 4245 or 321 1 pa ge printer .
1-4 Operator Guide Overview The printer functions best and produces the best print quality when using stocks that have the cor rect: •S i z e • Weight •T y p e • Color For more c omprehensiv e informati on on p aper stock s for Xer ox print ers, refer to Help ful Fact s about Paper .
Operator Guid e 1- 5 Overview NOTE: The equivale nt grams per sq uare meter of 20 pound paper is actuall y 75 gsm. However , there is no standard 75 gsm paper .
1-6 Operator Guide Overview Printing process and job flow This section descri bes how the system sof tware processes are used as a typica l jo b flows t hrough the system. Figure 1-2 Job flow 1. Job 2. Input Q ueue 3. Decompose r 4. Output queue 5. Printe r Refer to the Job Fl ow diag ram above for the fol lowing work flow process.
Operator Guid e 1- 7 Overview printer ). Af ter the job h as success fully p rinted, it is removed from the Output Queue and also from the Input Queue, if the Input Property for the queue is set to spool. The ps –e or ps –ef commands ca n be used to list the sy stem soft ware processes.
1-8 Operator Guide Overview Figure 1-3 Submission and print order of jobs in a queue 1. Queue override s 2. Exception pages 3. Job t icket 4. Submission print protocol (lp, lpr, nprint) 5.
Operator Guid e 1- 9 Overview T able 1-3 Throughput sp eeds NOTE: Pages per minute refers to si des of a printed sheet (actuall y i mpressions per minute). Using the smaller p apers, such as 7 by 10 inch / 178 by 254 mm or B5, t he print er can pri nt at maximum sp eed.
1-10 Operator Guide Overview Print er compone nt s The component s and special features of t he Xerox DocuPrin t 100/ 1 15/135/155/180 EPS printer are shown in the follo wing figure. Figure 1-4 Printer components 1. Proc essor feede r trays 2. Sam ple tray 3.
Operator Guid e 1- 1 1 Overview Attention light An Attention l ight is mount ed on top of the inverter module. Thi s light either blinks or modulates (al ternately bright ens and dims) when the printer requires operator att ention. The li ght has t hree stat es: • Off: No printer probl ems exist that req uire attenti on.
1-12 Operator Guide Overview Figure 1-5 Feeder tray con trol panel 1. Ready to Open in dicator on f eeder tr ays 2. Please Wait indicato r on feed er trays 3. Tray Unlock butt on (feeder) 4. Pape r Level i ndicators on feed er trays Ready to Open indicator on feeder trays Glows green when the tray can be pulled out and p aper can be added to i t.
Operator Guid e 1- 13 Overview Figure 1- 6 High capac ity stac kers (HCS) The stack ers can stack t he printed output in the bin t h ree ways: • Directl y onto the bin plat f orm.
1-14 Operator Guide Overview 2. Please Wait in dicator on stacker b ins 3. Bin Unlo ad button on stacker 4. In Use indicator on stacker b in Ready to Unl oad indicator on st acker bins When this indicator glows, y ou can remove printed she et s from the st acker bin.
Operator Guid e 1- 15 Overview Printer control console (not shown) Where ava ilable, th e printer contro l console is the color moni tor located on top of the pr int er .
1-16 Operator Guide Overview Figure 1-10 Pr inter with inverter feeder /stacker + feeder/ stacker + feeder/st acker + feeder/st acker NOTE: The byp ass tr ansport device is not available for thi s configur ation (four fe eder/st acker modules ).
Operator Guid e 1- 17 Overview Figure 1-11 Pr inter with inverter feeder /stacker + feeder/ stacker + bypass transport Figure 1-12 Pr inter with inverter feeder /stacker + feeder/ stacker + feeder/st .
1-18 Operator Guide Overview The input enablement device is NOT an option on the Xerox DocuPrint 155 and 180 EPS. NOTE: The input enablement devi ce is available onl y for the Xerox DocuPrint 100, 1 15, and 135 EPS.
Operator Guid e 1- 19 Overview Figure 1-13 Route of paper through the printer 1. Proc essor feede r tray 1 2. Proc essor feede r tray 2 3. High-c apacity feed er tray 3 a. Sid e 1 of shee t leaving feeder tray b. Drilled holes (on right edge) c. Or igin 0,0: portrait orientat ion 4.
1-20 Operator Guide Overview 11. Pur ge tray 12. Bypa ss transpo rt a. Sid e 2 of she et pass ing through b ypass tr ansport b. Drille d holes (on left edge ) c. Or igin 0,0: portrait orient ation Byp ass transport p aper p ath The followi ng fi gure shows t he paper p at h through the byp ass transport , viewed from the front of th e printer .
Operator Guid e 1- 21 Overview soft ware, known as Doc uSP sof tware, whi ch manages all p rinting, diagnosti c, and administr ati ve functions on the pr inting syste m.
1-22 Operator Guide Overview Figure 1-15 Sun Bla de 1000/2 000 1. Controller stand 2. Mouse 3. 18/36- track ca rtridge ta pe drive (o ptional) 4. Proc essor 5. Disket te drive 6. CD drive 7. Quarter-inc h cartridge (Q IC) tape drive 8. External fixed disk drive (optional) 9.
Operator Guid e 1- 23 Overview Figure 1-16 Sun Bla de 2500 o r Sun W11 00z cont roller 1. Displa y monitor 2. Exte rnal disket te drive 3. Keyboar d 4. Mouse 5. External fixed disk drive (optional) 6. Quarter-inc h cartridge (Q IC) tape drive 7. Proc essor 8.
1-24 Operator Guide Overview The Sun worksta tion controller may cont ain the foll owi ng hardware compone nts: • Processo r (sy stem unit) cont aining the f oll owing: – One or two Ul traSP ARC high- speed processing un it (CPU) modules – One or two 1-GB memory modules Note: In Xerox Euro pe, all print ers use a 2 GB memory configurat ion.
Operator Guid e 1- 25 Overview Figure 1-17 Drive lo cations o n Sun Blad e 1000/200 0 1. CD drive 2. Disket te drive Figure 1- 18 DVD/CD- RW drive lo cation on th e Sun Blade 2500 or or Sun W1100 z • Back p anel: The back p anel of the proc essor ha s a power recept acle and outlet , connectors, conne ctor openin gs, por ts, fan, and vent.
1-26 Operator Guide Overview function s such as r equesting s ample print s, or shutti ng down the system. Mouse The mouse is another main method of communicati ng with the printer . Display monit or The LCD monit or allows you to i nteract wi th the p rinter and to monitor i t s interaction with the v arious component s.
Operator Guid e 1- 27 Overview Offline inte rf ace The Xerox DocuPrint 100/1 15/135/155/180 EPS support s three types of perip heral devices from which you can impor t res ource files such as f orms, font s, and JSLs, and r eceive prin t data from tape.
1-28 Operator Guide Overview 1. Vents in front of processor 2. Vents in back of processo r Figure 1-2 0 Sun Blade 2500 an d Sun W110 0z common fan and vent locations to keep c lear 1. Vents in front of processor 2. Vents in back of processo r CAUTION: Do not plac e the monitor on top of the pr ocessor .
Operator Guid e 1- 29 Overview T ape drive s overview The DocuPrint 100/1 15/135/155/180 EPS support s several types of tape dr iv es that may be used to load resources (f orms, font s, etc.
1-30 Operator Guide Overview Figure 1-22 18/3 6-track ca rtridge tape drive Peripheral cabine t (9-track and 18/36 - track t ape drives) Some Xerox customers may already have a periphe ral cabinet that houses a 9-tr ack magneti c and an 18/36-track car tr idge tape drive.
Operator Guid e 1- 31 Overview • If an exact match is f ound, t he print job conti nues. • If an exact match is not found, the programmer can specify in the job for the pri n t er to do one of the foll owi ng: – S top printing the job and pri nt an error sheet.
1-32 Operator Guide Overview shows that the short er the p aper width, the higher the pitch mode and the fast er the thr oughput speed (hi gher p age per minut e rate) .
Operator Guid e 1- 33 Overview T able 1-9 Throughput da ta for DP180 Each time a job requ ires a di ff erent p aper s ize that chang es across a pitch boundar y , the syst em performs a time-consuming xerographi c quality ad justment.
1-34 Operator Guide Overview Using small pap er sizes in 8 pitch mode Printi ng in 8 pit ch mode provi des the hi ghest thro ughput speed available (up to 206 ppm).
Operator Guid e 1- 35 Overview Figure 1-25 3 pitch mode paper sizes 1. Maximum paper size for 3 pitch mode 2. Mini mum pape r s ize for 3 pi tch mode 3. Travel direction of sheets out of paper tray Feed direction for st andard pa per sizes Currently , 14.
1-36 Operator Guide Overview Figure 1-27 A3 (297 by 420 mm) paper feeding (short edge feed) US pape rs Figure 1-28 US Le tter (8.5 b y 11 inch) p aper feedin g (long edge feed) Figure 1-29 US Ledge r or US Tabloid (11 by 1 7 inch) pa per feeding (short edge feed) B4 pape rs There are two versions of B4 p aper : European (ISO B4: 9.
Operator Guid e 1- 37 Overview Figure 1-30 B4 (250 by 353 mm) paper feeding (long edge feed) Figure 1- 31 JIS B4 (25 7 by 364 mm) paper fe eding (may be long or short edge feed).
1-38 Operator Guide Overview.
Operator Guid e 2-1 2 Managing the printer This chapter desc ribes the operator t asks that are rel ated to printi ng and print qualit y . Cont rollin g th e pri nter Y ou can perf orm the followi ng task s on t he DocuSP Print Services window . Y ou can also selec t them from the Opt ions pull-down menu on the Printer Manager window .
2-2 Operator Guide Managing the print er Powering off the printer immediately 1. Select [ Immediate Printer Off ] from the Printer menu . 2. Click [ Ye s ] on th e confirmat ion window .
Operator Guid e 2-3 Managing the pri nter Figure 2- 2 Three le vers in syst ems with small paper en ablement NOTE: Use the same pressure sett ing for all lev ers.
2-4 Operator Guide Managing the print er Figure 2-3 Tray Unlock button on feeder • At the di splay monitor: On the Prin ter Manager window , Paper T rays tab, right click the tray name. From th e properti es pop-up menu, selec t [T ray Unlock]. NOTE: If the printer stops due to i nsuffici ent p aper in a tray , the syst em unlocks t he tray .
Operator Guid e 2-5 Managing the pri nter 1. Paper edge gu ide line s 2. Loading instr uctions Do the followi ng: • Remove any damaged sheets. • T rays 1 and 2: Load paper with the wrappe r seam side up . • T rays 3, 4, 5 and 6: Load p aper with t he curl sid e up.
2-6 Operator Guide Managing the print er Figure 2- 7 Rear and side guid es in trays 3, 4, 5, and 6.
Operator Guid e 2-7 Managing the pri nter NOTE: T o enable short-edge feed (SEF) for larger p apers, load paper wit h the short edge against the side paper gui de a nd the long edge against the rear gui de. Figure 2-8 Large paper loa ded for short e dge feeding; for example, 11 by 17 inches / 27 9 by 432 mm 3.
2-8 Operator Guide Managing the print er Figure 2-10 Press green dot on tray latch 5. Pus h the tr ay in sl ow ly but fi rm l y , until it lat c hes. CAUTION: Do not slam the tray closed. 6. If the printer has stopped due to low paper , sel ect Continue on the disp lay monitor .
Operator Guid e 2-9 Managing the pri nter NOTE: Af ter the bin elevat or lowers, the bin cann ot be used until it is emptied complet el y . 2. When the bin elevat or stop s in the down positi on, the Ready to Unload indica tor light s.
2-10 Operator Guide Managing the print er 5. If you are using a cont ainer or pallet, empty it and return it to the st acker bin. Point s to note for cont ainers: • The empty co nta iner must be t h.
Operator Guid e 2-1 1 Managing the pri nter 6. Firmly push th e platfo rm b ack to i ts ori g i nal position and close the bin doors. The bin elevat or rises, and the bin is again ready for use. NOTE: The plat form does not ri se until you have opene d and closed bot h bin door s.
2-12 Operator Guide Managing the print er.
Operator Guid e 3-1 3 Managing the system This chapter pr ovi des management-rel at ed information that pert ains to the syst em as a whol e such as s tart ing, stopp ing, and rebooting t he syst em and operating the t ape dri ves.
3-2 Operator Guide Managing the system Holding qu eues Before rebooti ng or power ing off the system, hold all acti ve queues. A held queue does not rel ease any jobs for print i ng, nor accept any jobs that are sent to it. On the Queue Manager window , do the foll owing for each active queue: 1.
Operator Guid e 3- 3 Managing the system 3. On the DocuSP Print Servic es window , select [ Exi t ] from the System menu. All GUI windows disappear . 4. Open a T erminal window , as follows: a. Right click on the scr een backgr ound. b. From the Works pace pop-up menu , sel ect [ To o l s ].
3-4 Operator Guide Managing the system 4. Click [ Ye s ] on th e confirmat ion window . 5. When the DocuSP Print Servic es window closes and an ok prompt appears at the bot tom of th e screen, enter boot . 6. When the DocuSP Print Servi ces window reopens, re lease all held queues.
Operator Guid e 3- 5 Managing the system 5. Click [ Ye s ] on th e confirmat ion window . 6. When the DocuSP Print Servic es window closes and an ok prompt appears at the bot tom of th e screen, switch of f power to the computer component s in the following order : a.
3-6 Operator Guide Managing the system Powering off the printer 1. Power of f the controlle r . 2. Shut of f power to t he printe r by one of the fol lowing meth ods: • Open the right fron t door of the printer and press the power button. Figure 3-1 Shutting off power • (U.
Operator Guid e 3- 7 Managing the system Figure 3-2 Circui t breaker lo cations Operating the 18/3 6 track t ape drive The extern al 18/ 36 track t ape dr ive uses 1 /2-inch c artridge tapes. Y ou can us e it to l oad resources and t o submit of fline print jobs.
3-8 Operator Guide Managing the system Figure 3-3 Press the power button and display diagnostic test 1. Power switch 2. Message display Powering off the tape drive 1. Press the Ready button. Figure 3-4 Ready b utton 2. Unload any ta pe cartridge. 3. Press the Power button .
Operator Guid e 3- 9 Managing the system Figure 3-5 The Power butto n Placing the t ape drive online 1. Load a tape c artridge in the dr ive. 2. Press the Ready button. If a tape is loaded but the drive is not onl ine, press the Ready button t o place t he drive online.
3-10 Operator Guide Managing the system Figure 3-6 Hold th e cartridge CAUTION: Never force a cartr idge into the tape drive . 2. Slide t he cartri dge into the entry slot of the t ape drive until it stops . Figure 3-7 Slid e cartridge into en try slot Afte r about 15 seconds, the tape i s l oaded.
Operator Guid e 3- 1 1 Managing the system Manual procedure 1. Press the Ready but ton t o take the t ape drive of fline. 2. Press the Unload butt on. Figure 3-8 The Unload and Ready buttons 1. Unload b utton 2. Ready button The message wi ndow indicates when the tape dri ve is re winding or unloadi ng.
3-12 Operator Guide Managing the system • Never place ca rt ridges near electri c motors or any other magnetic so urces that may erase dat a. • T o clean a cartridge, wipe of f dust, dirt, and moisture with a lint- free cloth. • If you must use a cleani ng solution, make sure it is formul at ed for t ape cartridges .
Operator Guid e 3- 13 Managing the system Figure 3-10 File protection dot Printing the onlin e Help docume nt atio n Y ou can pri nt out t he entire set of Help documentat ion screens from the controll er as a single document. 1. From the Hel p pull-down menu , sel ect [ Pr int Help Document ation.
3-14 Operator Guide Managing the system.
Operator Guid e 4-1 4 Maint aining the system This chapter pr ovi des informati on on pa p er care, on addin g and replacing c onsumable suppli es suc h as dry ink, and on cleaning the vari ous areas o f the sys tem, incl uding the t ape dri ves.
4-2 Operator Guide Maint aining th e system Figure 4-1 Storing paper corre ctly Figure 4-2 Recommended temperature and humidity for paper storage.
Operator Guid e 4- 3 Maint aining the sys tem Conditio ning p aper Because temper ature and humi dity af fect p aper performance in the pri nter , you need to co ndition p aper before using it. T o conditi on p aper , store it for a specif ied lengt h of ti me in the same type of enviro nmen t as your printer .
4-4 Operator Guide Maint aining th e system Using consum ables The followi ng t asks are p ar t of mainta ining your system: • Adding fuser agent • Replacing the dr y ink wast e cont ainer • Rep.
Operator Guid e 4- 5 Maint aining the sys tem Figure 4-4 Pull out fuser drawer 4. Locate th e fuser agent rese rvoir . Figure 4-5 The fuser ag ent res evoir.
4-6 Operator Guide Maint aining th e system 5. Pull t he fuser ag ent reserv oir out until i t stop s. 6. Remove the reservoi r cap by tur ning it counterclo ckwise. 7. Remove the cap from a new bottle of fuser agent . W ARNING: If any fuser agent spill s on the f loor , remove it immediatel y .
Operator Guid e 4- 7 Maint aining the sys tem Figure 4-7 Push in f user dra wer 12. Close the print er doors. NOTE: The fuser agent message disap pears af ter the system print s between 32 and 40 sheets.
4-8 Operator Guide Maint aining th e system Figure 4-8 Dry ink w aste conta iner 2. Place a dr opcloth on the floor under the dry ink was te contai ne r ar e a. CAUTION: T o prevent dry ink spills, do not tip or tilt the wast e contai ne r . 3. Pull the f ull wast e cont ainer out of the pr inter .
Operator Guid e 4- 9 Maint aining the sys tem Figure 4-9 Pull out waste container 4. Remove the cap from the top of the full waste cont ainer . Figure 4-10 Remove cap 5. Place the removed cap over the opening on the end of the f ull waste cont ainer .
4-10 Operator Guide Maint aining th e system 6. Slide a new , empty , dry ink waste contai ner into the pri nter until the cont ainer stop s. Figure 4-1 1 Slide in new waste c ontainer 7. Close the print er doors. NOTE: If any dry ink get s on your hands, wash them with soap and cold water .
Operator Guid e 4- 1 1 Maint aining the sys tem Replacing the dry ink cartridge CAUTION: T o prevent dry ink spil l age, remove the cart ridge onl y when directed to do so by a message on the display monit or .
4-12 Operator Guide Maint aining th e system Figure 4-13 Move green handle to right 5. Remove the empty cartri dge and dis card it. 6. T urn a new , full cartridge of dry ink upside down and shake it well t o loosen t he content s thorou ghly . 7. Insert the new cart r idge into the printer until it stop s.
Operator Guid e 4- 13 Maint aining the sys tem Figure 4-15 Move green handle to left 9. Hold the cartridge i n place and pull of f the paper seal. 10. Discard the seal along with the dr op cloth. 11 . Close the print er doors. NOTE: If any dry ink get s on your hands, wash them with soap and cold water .
4-14 Operator Guide Maint aining th e system – 1 1.1 inches to 1 1.4 inches/ 282 to 290 mm – 1 1.8 inches to 12.1 i n ches/ 300 to 307 mm NOTE: With t hese pape r siz es, transfer effici ency may be reduced.
Operator Guid e 4- 15 Maint aining the sys tem • Cleaning the sensors and the ref lecting surfac es • Cleaning t he displa y • Cleaning the exte ri or surfaces of the sys tem Cleaning the 18/36-trac k cartr idge t ape drive A cleaning cart ri dge is shipped with each 18/ 36-t rack cartri dge tape dri ve.
4-16 Operator Guide Maint aining th e system NOTE: Replace the fo am pad on the cleaning cartridge af ter it has been used three times. The cl eaning car tridge it self can be used approximately 100 ti me s. Cleaning the DVD drive Follow the DVD cleaning di rections and recommended c leaning frequency .
Operator Guid e 4- 17 Maint aining the sys tem Figure 4-16 Raise area 4 green handl e 3. Locate the Q850 sensor . Figure 4-17 Q850 sensor.
4-18 Operator Guide Maint aining th e system 4. Place a dry cleaning p ad on the sensor and move it from left to right to cl ean the senso r . 5. Lower the area 4 green handle. 6. Close the print er doors. Cleaning the Q101 1 sensor and mirror Follow t his procedure when direct ed by Xerox Customer Support Center personnel.
Operator Guid e 4- 19 Maint aining the sys tem Figure 4-19 Gently wipe sensor and mirror Cleaning additi onal sensors There are addit ion al sensors that you should clean when direc ted by Xerox Cus tomer Support Cent er personnel . NOTE: If the sensor is very dirty , you may use a small amount of alcohol on a swab to clean it .
4-20 Operator Guide Maint aining th e system Cleaning the Q1 106 and Q1 166 sensors T o access sensors Q1 10 6 and Q1 166, open the top cover of the high capac ity st acker . T o clean the sensors: 1. Brush or wipe the sensor windows li ght ly . 2. Remove any paper dust pr esent in the area.
Operator Guid e 4- 21 Maint aining the sys tem Figure 4-21 Clean Q1107 sensor Cleaning the Q1 164 sensor T o access sensor Q1 164, open the top cove r of the last feeder / stac ker module ( the one cont aining the purge tray). T o clean the sensor: 1.
4-22 Operator Guide Maint aining th e system Figure 4-22 Clean Q1164 sensor Cleaning the dis play The displ ay should b e cleaned as required. Clean the displ ay with a sof t, l int-free cl oth dampened with a glass or lens and mirror cl eaner . Do not spray the liqui d directly onto the display becaus e it may cause damage.
Operator Guid e 5-1 5 T roubleshooting This chapter cont ains instruction s for per forming problem is olation and resol ution, incl uding p aper jams. Undeclared faul t s Undeclared faul t s are problems that occur with no message displayed at the c lient workst ation and no faul t declar ed by the system sof tware.
5-2 Operator Guide T roubleshooting • Process probl ems: A process was followed incor rectly or unintentional ly . • Productivit y and performance: Prod uctivity /performance problems means the jo b tak es an e xcess ive amount of time to complete.
Operator Guid e 5- 3 T r oubleshoot ing dat a/ui.mn.conf ig fil e do not exist, set the XAPPLRESDIR environment var iable by ent ering the follo wing : setenv XAPPLRESDIR/opt/XRXnps/XRXser vui/ data/locale/<locale>resources NOTE: * * <locale> is the l ocale of your server: – en_US for U.
5-4 Operator Guide T roubleshooting • Ensure that a valid PDL is used; f or example, an Adobe driver output s a valid PDL file in PostScri pt format. NOTE: Gray scales or graphi c images may contai n image qual ity differ ences if they are p rinted using a 300 d pi decomposer .
Operator Guid e 5- 5 T r oubleshoot ing NOTE: If you are c omparing pr ints fr om a proof printer , ensure that the same PDL file was used to make the print s on both prin ters. T roubleshooting job flow pro blem s • Problem: A PostScript, ASCII , or TIFF job displ ays a stat us of Processing, and does no t print .
5-6 Operator Guide T roubleshooting – V erify t hat your PDL fil e was created wi thout reve rse order instr uctio ns. – V erify t hat the applica tion was not set up to pr int in rever se order .
Operator Guid e 5- 7 T r oubleshoot ing application s create this t ype of f ile? • W as the file rec reated and resubmitted with a dif ferent driver (for ex ample: 6135 d river , Adobe with the 613.
5-8 Operator Guide T roubleshooting made to change the orient ation using the Xerox Client Soft ware print command ori entat ion switch, <o rient ation>? Additional TIFF quest i ons: • What co.
Operator Guid e 5- 9 T r oubleshoot ing 1. Open a termi nal window an d enter the f ollowing: cd /export/home/xrxusr .openwin–init NOTE: No special logon is requi r ed to restar t the Xerox sof tware. • Problem: Y ou forget the Operator or Administrat or pas sword.
5-10 Operator Guide T roubleshooting T roubleshooting problem s with saving jobs A save problem means that a job is submitt ed fr om a client with Save designated, but the job is not saved. • Problem: T he job has a st atus of “Save Completed,” but nothing is saved.
Operator Guid e 5- 1 1 T r oubleshoot ing the report if you specifi ed ABNORMAL REPOR T = YES for that report. (For more informati on, refer to the Xerox Documen t Services Plat form Using LCDS Print Descripti on Language ).
5-12 Operator Guide T roubleshooting The Online Gateway was unable to rec over the current job due to an internal e rror. Job <job ID> aborted. Select Reset to clear fault. This message displays when the Onli ne gate w ay encounters an internal error during a cras h recovery and the system abort s the job.
Operator Guid e 5- 13 T r oubleshoot ing records t he system c an hold in case of a crash recovery . Change the s ize throug h the Onli ne Setup wind ow .
5-14 Operator Guide T roubleshooting on the hos t. The actual da ta t ransmission fr om the host to the printer may not hav e been completed at that po int, espec ially if it is a long job. W ait until the data tr ansmission is comple te bef ore clicki ng the [End] button on the Onl ine Manager window .
Operator Guid e 5- 15 T r oubleshoot ing Dat a type on the Online Manager window If the Online Manager window indicat es a data type that is not LCDS when the streaming job is st ar ted, this may cause unpredict able system behav ior , such as the window graying out.
5-16 Operator Guide T roubleshooting • Messages appear on the display monitor in for ming you of the p aper j am and its locat ion in the print er . • The printer mimi c graph ic on the display mon it or shows t he area of the p aper jam and l ist s instr uctions for clearing t he jam.
Operator Guid e 5- 17 T r oubleshoot ing Figure 5-2 Jam clearance areas T o clear a paper jam: 1. Open any printer door s ne cessar y to access the area of the printer indicated by the messages on the displ ay monit or .
5-18 Operator Guide T roubleshooting missing from a report. For that reaso n, you shoul d check job integri ty af ter the report h as been pr inted. 1. The printer offs ets the fir st sheet printed fo llowing a p aper jam. Locate that sheet in the stack.
Operator Guid e 5- 19 T r oubleshoot ing Figure 5-4 Area 3 Figure 5-5 Area 4.
5-20 Operator Guide T roubleshooting Figure 5-6 Area 5.
Operator Guid e 5- 21 T r oubleshoot ing Figure 5-7 Area 6.
5-22 Operator Guide T roubleshooting Figure 5-8 Area 7.
Operator Guid e 5- 23 T r oubleshoot ing Figure 5-9 Area 8 NOTE: If a j ammed sheet rip s as you ar e removing i t from are a 8, you may have to use the pinch lever in area 9 to remove th e paper . Refer to the “ Note” following the area 14 figur e for addition al i nstructio ns.
5-24 Operator Guide T roubleshooting Figure 5-10 Area 9 T o clear jams f rom are a 9: 1. Lower and pul l out tray 1 t o give you better ac cess to ar ea 9. 2. Pull the area 9 green lever t oward you to unlat ch it. Be sure to relatch t he lever af ter you have c leared any p aper in t his area .
Operator Guid e 5- 25 T r oubleshoot ing 4. T urn the green pinch lever to it s original position. Make sure that you relat ch the lever af ter you have cleare d any paper in this ar ea.
5-26 Operator Guide T roubleshooting Figure 5-13 Area 12 (all feeder/stack ers) Figure 5- 14 Area 13.
Operator Guid e 5- 27 T r oubleshoot ing Figure 5-15 Area 14 NOTE: Y ou may s ometimes find p aper lying on t op of area 14, even though there is no message indicating a jam in this are a .
5-28 Operator Guide T roubleshooting Figure 5-17 Area 16 Figure 5-18 Area 17.
Operator Guid e 5- 29 T r oubleshoot ing NOTE: If your printer has frequ ent ja ms in thi s area, y ou may need to c lean the Q1 106 sensor . Figure 5-19 Area 18 Point s to note for cleari ng j ams in area 18: • Sometimes the displ ay monitor messages direc t you to discard the last sheet delivered to the stack f ollowing a jam in ar ea 18.
5-30 Operator Guide T roubleshooting Figure 5-20 Press area 19 green lever 3. Remove any paper fr om the exposed area. 4. Press the green leve r to the l eft unti l the latch catches. 5. Press the area 20 green leve r in t he direction of t he arrow printed on it .
Operator Guid e 5- 31 T r oubleshoot ing Figure 5-21 Press area 20 green lever 6. Remove any paper fr om the exposed area. 7. Press the green leve r down and to the left until th e latch catches. 8. Close the byp ass transport modul e door . Clearing a misfeed (fee de r tray f ault) 1.
5-32 Operator Guide T roubleshooting 3. For the processor feeder trays, press the green lever to unlatch the p aper feeder assembly . Figure 5-23 Green lever to unlatch paper f eeder assembly 4. Remove and discard any pa rtially fed p aper . Ensure that: • The pap er suppl y is neatly st acked.
Operator Guid e 5- 33 T r oubleshoot ing Figure 5-24 Relatch paper feeder assembly 6. Slide the tr a y back int o the printer unt il the tray la tches and press th e Continue but ton to r esume print ing. 7. Discard any p ages sent to the sample tray , purge tray , or unused st acker bi n when the misfeed was de tected.
5-34 Operator Guide T roubleshooting T o clean the feed belt: 1. Clear any misfeeds that have occurred, but do not rel atch the paper fe eder assembly . The pape r feeder assembly mus t be unlatched t o clean t he belt ; i f neces sary , unlatch it b y pr essing down on the bright green lever on the right side of the paper tray .
Operator Guid e 5- 35 T r oubleshoot ing Figure 5-26 Wipe outside surface of fee d belt 3. Relatch t he paper feeder as sembly by pr essing down on the bright gree n dot. Slide the p aper tray complete ly back into the printer . Figure 5-27 Press down on gr een dot to relatch paper feeder assembly 4.
5-36 Operator Guide T roubleshooting NOTE: This procedure should be used only to correct a problem, not as a routine mai ntenance procedure. Because the belt s are made of rubber , fr equent cleani ng with fi lm remover dr ies them out and causes them to fail p rematurely .
Operator Guid e 5- 37 T r oubleshoot ing T rou bleshooting stacker problems The followi ng sta cker problems may occur duri ng printing. • Problem: Papers are being thr o wn around in the stacker . This problem may occur when you have unl oaded paper by opening t he top cover of the stacker bin.
5-38 Operator Guide T roubleshooting Figure 5-28 Hold printed sheets.
Operator Guid e 5- 39 T r oubleshoot ing Figure 5- 29 Paper c url chart.
5-40 Operator Guide T roubleshooting 3. Place the bottom edge of the prints over the p aper curl measurement char t on the line t hat best r epresents the cur ve of the sheets. • If the curl on the print ed paper stock measures between +2 and –2, do not change the decurler set ting.
Operator Guid e 5- 41 T r oubleshoot ing T rou bleshooting th e 36-track t ape d rive Use the fol lowing proc edures to solve probl ems with your 36-track tape dri ve: • Performing basi c recovery .
5-42 Operator Guide T roubleshooting Perform IPL on the t ape drive again, us ing one of the fol lowing procedure: 1. T urn off the t ape driv e by pressi ng the Power switch t o OFF . 2. W ait 10 seconds an d power the tape dr ive on by pressing the Powe r s w itc h to O N .
Operator Guid e 5- 43 T r oubleshoot ing • Problem: The tape cartr idge does not st ay in place af ter insert ion. Inspect the car tr idge for damage. – If the cartri dge is damaged, replace it . If the cartr idge i s undamaged, but t he t ape dr ive do es no t load it, cal l for ser vice .
5-44 Operator Guide T roubleshooting Figure 5- 34 AC power switch 3. T urn the DC power switch OFF(0) and then ON (1). Figure 5- 35 DC power switch 4. If the display i s stil l blank, c all for servi ce. • Problem: The t ape dr ive does not go into a Ready st ate.
Operator Guid e 5- 45 T r oubleshoot ing 4. If there is an error code message in the message d isplay , record the er ror code, press the Unl oad button, and try t he operation again. Figure 5-36 Unload button 5. If the t ape d ri ve sti ll does not become ready , call for service.
5-46 Operator Guide T roubleshooting Before call ing for service, make note of: • Print/job fault messages, t hat appear on the cont roller • S tatus messages that appear on the display monitor .
Operator Guid e A-1 A Supplies Eff ective management of your printi ng system r equires th at you maint ain proper i n vent ory levels o f p aper an d other supp li es at all times. No one want s to lose pr oduction ti me because supplies are not avai lable when they are need ed.
A-2 Operator Guide Supplies 8.5 x 1 1 i nch Dual Purpose Col ors, Blue, 3 hole 3R3068 8.5 x 14 inch Dual Purpose Colors, Bl ue 3R3084 8.5 x 1 1 i nch Dual Purpose Col ors, Green 3R3056 8.5 x 1 1 i nch Dual Purpose Col ors, Green, 3 hole 3R3072 8.5 x 14 inch Dual Purpose Colors, Gr een 3R3088 8.
Operator Guid e A- 3 Supplies 8.5 x 1 1 i nch Clear , with a white strip on the edge 3R2780 High speed labels (gummed) All la bels are o n 8.5 x 1 1 inch sheet s, 1000 sheets to a box. 8.5 x 1 1 i nch 33 labels per sheet 3R3139 8.5 x 1 1 i nch 24 labels per sheet 3R4474 8.
A-4 Operator Guide Supplies Cover stock 8.5 x 1 1 i nch 65 lbs, blue 3R3044 8.5 x 1 1 i nch 65 lbs, white 3R3041 Dry ink Packaged 3 cartr idges per carton. (Cons umption rate is app roxi mately 180,000 p ages per carton for 8.5 x 1 1 inch paper at 7% coverage.
Operator Guid e A- 5 Supplies How to order su ppli es Call the ap propriate telephon e number in your area to order supplies. Y our site represent ative can supply you with the telephone number for ordering suppli es in your area.
A-6 Operator Guide Supplies.
Operator Guide I - 1 Index Numerics 18/36-tr ack t ape drive cleaning 15 loading ta pe 9 troubles hooting 41 26-track tape drive 29 cleaning 15 36-track tape drive 29 7 x 10 enablement kit 18 9-track .
I-2 Operator Guide Index E emergency power of f syste m 5 F feeder/st acker 1 1 feeders, suppo rt and interfa ce 17 file protect ion 12 floppy d rive see disket te driv e font pr oblems 4 function al .
Operator Guide I-3 Index printer 18 paper si ze, incorrec t 36 PCL jobs 7 PCL problems 6 PDF jobs 7 PDF problems 8 PDL problems 6 performance, trouble shooting 9 peripheral cabi net 30 pinch lever 24 .
I-4 Operator Guide Index peripheral cabi net 30 tape, loading 9 The 1 throughput spee d 30 TIFF jobs 7 TIFF problems 7 trays 1 1 1 and 2 10 processor , feeder 10 purge 1 1 sample 10 troubles hooting 3.
An important point after buying a device Xerox Troy PocketPro 100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Xerox Troy PocketPro 100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Xerox Troy PocketPro 100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Xerox Troy PocketPro 100 you will learn all the available features of the product, as well as information on its operation. The information that you get Xerox Troy PocketPro 100 will certainly help you make a decision on the purchase.
If you already are a holder of Xerox Troy PocketPro 100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Xerox Troy PocketPro 100.
However, one of the most important roles played by the user manual is to help in solving problems with Xerox Troy PocketPro 100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Xerox Troy PocketPro 100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
