Instruction/ maintenance manual of the product MAC OS Viking InterWorks
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VIKING 56K USB MODEM (MAC OS) USER’S GUIDE Manual No. 1005280 Release 03/99, Rev A SPEED • POWER • PERFORMANCE ®.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External F eatures & Specifications 1 2 Before Y ou Install System Requir ements 2 Phone Requirements 3 Communications Software Requirements 3 3 Hardware Installa tion 4-5 4 Software Installation Mac OS 8.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 1 Introduction Congratulations on pur chasing your V iking Components 56K USB (Universal Serial Bus) fax/modem for your c omputer . T o turn y our computer into a commu- nications center , all you need is your Vik ing fax/modem and a standard analog phone line.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 2 Before You Install It is recommended to read an y additional information in your system ’ s “ O wner ’ s Guide ” regarding external modems before continuing . S ystem Requiremen ts Computer: • Any comput er with a free USB por t.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Phone Line Requirements The phone line required b y the Vik ing Components USB fax/modem is an analog RJ-11. This is a standard r esidential phone line. W arning: Do not use a PBX or digital phone line. These phone lines ma y damage the Vik ing C omponents USB fax/modem or phone equipment.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 3 Hardware Installation This chapter contains instructions on installing your Vik ing 56K USB fax/modem. W arning: The phone jack you use must be f or an analog phone line. If you ar e in an office building , it ma y use digital phone lines.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Hardwar e Installation (C ontinued) 2. Return the modem right side up and feed the phone cables through the back of the base. 3. Po wer on your comput er . 4. Locate an a vailable USB por t on your computer and c onnect it with the USB cable on the back of the modem.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 4 Software Installation Once the V iking USB fax/modem is installed , you will need to install the software necessary to communicate with the fax/modem. T his chapter will cov er the steps necessary to configure your comput er ’ s operating system.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Mac OS 8.5 or Later Driv er Sof tware (C ontinued) 5. Click the “ Restart ” button to restart your system. 6. From the Apple ( ) menu, select “ Control P anel ” and then choose “ Modem .” Next to “ Connect via: ” the “ USB Rock well Modem ” should be listed.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE MacC omCenter C ommunication Software 1. Inser t the “ Viking Modem Companion Sof tware ” CD in your computer ’ s CD-ROM drive . Once the CD appears on your system ’ s desktop , double-click on its icon to open.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE MacC omCenter C ommunication Software (C ontinued) 3. Once the software for MacC omCenter has been loaded , a modem description window will appear . Click the “ OK ” button to continue with the software setup .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Remote Acc ess/Mac PPP S etup 1. Fr om the Apple menu, select “ Control P anel ” and then choose “ TCP/IP .” F rom the “ Connect Via ” pop-up menu, choose “ PPP .” Fr om the “ Configure ” pop-up menu, choose “ PPP Ser ver .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Using Da ta and F ax C ommunication Software Most communication software installation programs will automatically det ect your Vik ing fax/modem and preform the appropriate c onfigurations.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 5 Technical Notes This chapter co vers the definitions of the status lights on the front of y our exter- nal modem.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 6 Troubleshooting This chapter will co ver some solutions to some common pr oblems you may expe- rience when installing your Vik ing USB modem. Some solutions may not apply to your operating syst em or may not be listed .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE General T roubleshooting Chapter 6 14 Problem The power light on the modem is not on. Modem does not respond , modem communication error or modem not found . How can I change the speak er vol- ume on the modem? Solution • Ensure the modem is plugged into your syst em’ s USB port.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE General (C ontinued) Chapter 6 15 Problem Modem does not dial or it dials incorrectly . Modem does not fax No Dial T one message The modem is not connec.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 7 Basic AT Commands F rom terminal mode or command line , A T commands allow you to c ontrol your modem. I f you are using y our communications software to operate y our modem, the software menus configure the A T commands.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function I3 Report firmware revision, model, and inter face type. I4 Report response programmed by an OEM. I5 Report the countr y code parameter . I6 Report modem data pump model and code revision.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function X1 Repor t basic call progress result codes and c onnections speeds (OK, CON NECT , RING, NO CARRIER (also, for busy , if enabled, and dial tone detected), NO ANSWER, C ONNECT XXXX, and ERROR.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register response only for compatibility . &J1 Set S-Register response only for compatibility .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code . &T3 Initiate local digital loopback. &T4 Allow remot e digital loopback.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE Basic A T Command Set (C ontinued) C ommand Function When modem receives br eak from the remote modem: K0,1 Clear data buffers and send break to DTE. K2,3 Send a break immediately to DTE. K4,5 Send a break with received data t o the DTE.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE EC C C ommands C ommand Function %C0 Disable data compression. %C1 Enable MNP 5 data compression. %C2 Enable V .42 bis data compression. %C3 Enable both V .42 and MNP 5 compression. A0 Set maximum block size in MNP to 64.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE MNP 10 C ommands (Continued) C ommand Function @M0 Select initial transmit level of -26 dBm. @M1 Select initial transmit level of -30 dBm. @M2 Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE F ax Class 1 C ommand Function +FCLASS=n Ser vice class. +F AE=n Data/fax auto answer . +FRH=n Receive data with HDL C framing. +FRM=n Receive data. +FRS=n Receive silence. +FTH=n T ransmit data with HDL C framing.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE F ax Class 2 (C ontinued) C ommand Function +FET=N T ransmit page punctuation. +FHNG Call termination with status. +FK Session termination. +FLID= Local ID string . +FLPL Document for polling. +FMDL? Identify model.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 8 Modem Driver & Firmware Upgrades Y our Viking Ex ternal modem can be upgraded b y updating its drivers and through firmware upgrades . These upgrades can be downloaded from Vik ing Components W eb page at: http://www .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 9 Contacting Technical Support If your questions hav e not been answered or if y ou are unable to solve a problem with your modem by using this guide , Vik ing Components has T echnical Support av ailable 7 days a week and 24 hours a da y .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 10 Communication Regulations INDUSTR Y CANADA (IC) NO TICE “NO TICE: The Industry Canada (IC) label identifies certified equipment.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE P ART 68 REQUIREMENT S This equipment complies with P ar t 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) f or this equipment.
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE P ART 68 REQUIREMENT S (C ontinued) This equipment may not be used on c oin ser vice provided by the t elephone com- pany .
VIKING C OMPONENTS 56K USB MODEM USER’S GUIDE 11 Warranty & Disclaimers 5 YEAR W ARR ANT Y All Vik ing C omponents products hav e been thoroughly tested free of defects in material and workmanship .
An important point after buying a device Viking InterWorks MAC OS (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Viking InterWorks MAC OS yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Viking InterWorks MAC OS - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Viking InterWorks MAC OS you will learn all the available features of the product, as well as information on its operation. The information that you get Viking InterWorks MAC OS will certainly help you make a decision on the purchase.
If you already are a holder of Viking InterWorks MAC OS, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Viking InterWorks MAC OS.
However, one of the most important roles played by the user manual is to help in solving problems with Viking InterWorks MAC OS. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Viking InterWorks MAC OS along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
