Instruction/ maintenance manual of the product SURVEILLIX IPS32-X Toshiba
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1 Network Video Recorder NVS/IPS Software Manual NVS8-X NVS16-X NVS32-X model no. Please carefully read these instructions before using this product. Save this manual for future use.
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29944AA iii Surveillix™ IPS/NVS Software Manual (V ersion 4) Manual Edition 29 944AA – NOVEMBER 2009 Printed in USA No part of this documentation may be reproduc ed i n any means, electronic or mechanical, for any purpose, except as expr essed in the Software License Agreement.
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29944AA v Table of Contents IPS/NVS BA SICS ................................................................................................................ .......................................... 9 Setting the Time and Da te ..................
vi Sensor Sc hedule ............................................................................................................... ............................ 33 Create a Record ing Schedule ......................................................
29944AA vii Performing an I ndex Search .................................................................................................... ...................... 52 Index Search Re sults Display ..................................................
viii WEB VIEWER ............................................................................................................................... ............................... 79 Web Viewer Overview ................................................
29944AA 9 IPS/NVS BASICS This chapter inclu des the following information: • Turning the DVR on an d off • Becoming famili ar with the Display screen • Defining Screen Div isions.
10 SETTING THE TIME AND DATE 1. Exit to Windows by click ing the Exit button fr om the Dis play screen and selecting Restart in Windows Mode . (See the Display screen section later in this cha pter) 2. Open Windows Ex plorer. Do this by right-clickin g the My Computer Ic on (located on the top left han d corner of the Desktop) and select Explore.
29944AA 11 Importing DVR Settings 1. Exit to Windows by click ing the Exit button on the Dis play screen and s electing R estart in Windows Mode. (See the Dis play screen section later in this cha pter) 2. Click Start > Programs > Surveillix > VFormat.
12 DISPLAY SCREEN Each time the DVR s tarts, the program defa ults to the Dis play screen. T he following dia gram outlines th e buttons and f eatures us ed on the Display s creen. You s hould become familiar with thes e options as this is the sc reen that w ill be display ed the majority of the time.
29944AA 13 CAMERA VIEW Recording Status Indicator The camera status for each camera is displayed in the upper rig ht corner on t he Video Display Area. The follo wing are the diff erent states for each c amera: Recording Displayed when the c amera is curren tly being recorde d to the DVR.
14 SCREEN DIVISION BUTTONS The Screen Division m enu allows yo u to view cameras in groups such as two by two, three by three and four by four. The bu tton options are shown below. Note When viewing live video from N etwork Cameras, only 4CH will display at one time.
29944AA 15 Custom Live View Divisions Customize your Li ve View screen by changing the or der of the ca meras. Each sc reen division c an be individ ually custom ized but a camera can only b e displayed onc e (once in 4 c amera v iew, once in 9 ca mera view, etc).
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29944AA 17 SETUP OPTIONS This chapter inclu des the following information: • Setup Overview • Camera Setup • Motion • Frame Setup • Schedule • Sensor • Network • Information • Admini.
18 SETUP OVERVIEW The Setup options all ow you to optimiz e your DVR by adjusti ng things like camera names, reboot schedules , recording sc hedules and mor e.
29944AA 19 CAMERA SETUP Select Camera Selects the camer a to be edite d. Selected Camera Display Displays the live c amera feed from the camera se lected. Sensor Connection Specify which sen sors are currently in use. Camera Name Specify a name f or each camera.
20 NETWORK VIDEO Supported IP Camera Manufactur ers ACTi Arecont Vision Axis Brans D-Link IQeye Lumenera Mobotix Panasonic Pixord Samsung Securgen Sony Stardot Toshiba VivoTek Connecting a Network Device Connecting Manually 1. From the Display screen, clic k Setup .
29944AA 21 Connecting with Camera Finder 1. From the Display screen, clic k Setup . 2. Click the Network Video tab. 3. Click the Add/Remove Device tab. 4. Click Find Cameras to automatic ally find all c onnected Network cam eras. 5. Select the ch eck box next to the desired c amera.
22 Assigning Audio Channels to a Network Device 1. From the Live View screen, c lick Setup . 2. Click Network Video. 3. Click the Audio Setup tab. 4. Click an avai lable audio c hannel on the Channel List . 5. Select a network device added prev iously.
29944AA 23 Camera Configuration The Camera Configurat ion tab displa ys information o n all cameras (a nalog and network ) connected t o the Surveillix DVR Displaying More Columns The Camera Configurat ion tab can be customized t o display the information you use most.
24 Upgrade and Registration Have the following inf ormation availa ble before regis tering. Software Serial Number: T hat product Serial Number is the u nique number th at Toshiba prov ided with the pu rchase software. System ID: The System ID is a number that is ge nerated by t he Surveilli x unit.
29944AA 25 5. Verify the informat ion. 6. Click Next if the informatio n provided is correct. 7. Once validate d, the user will b e provided w ith the Unlock Code. 8. Print the page and save for later r eference. Unlocking the Upgrade 1. Return to Setup > Network Cameras > License .
26 MOTION SETUP The DVR allows the user to adjus t several differ ent Motion Se ttings and cr eate motion detec tion areas. Create a Motion Area 1. Click Motion in Setup . 2. Select a camera fr om the Select Camera list. 3. Select the Det ect Detail Motion Area check box .
29944AA 27 Activating an Alarm on a Motion Event 1. In the Motion Setup wind ow, select a c amera to edit fr om the Camera list. 2. Create a motion area. 3. Select the Al arm Output c heck box. 4. Select a Control Output to activate for the sel ected camera.
28 GENERAL SETUP Function Beep on Login Fail Enables the DVR to be ep continuous ly in response t o a failed login attempt. Only an authorized l ogin will stop the beep ing. Sequence Setting Allows the video out picture to automa ti cally cycle throug h channels at a set speed .
29944AA 29 Connecting to a Wide Screen Display 1. Click Exit on the Display s creen and selec t Exit in Windows Mo de . 2. Right-click the Desktop and select Properties . 3. Click the Settings tab. 4. Drag the Screen Resolution b ar to the proper reso lution of the c onnected display .
30 Volume The volume control al lows fine tuning of the volume s ettings on the DVR. Volume Options: • Slider Controls – Used to a djust the literal v olume for the respective devi ces listed.
29944AA 31 Auto Sequence Setting Auto Sequencing is available eit her in the Displ ay screen when A uto Sequencin g has been ena bled or when a Spot-Monitor ou t sig nal is used to dis play on a spot monitor. Auto S equencing conveniently d isplays video channel s at specified interv als and sequenc es through each se lected channe l.
32 SCHEDULE SETUP Recording Schedule The Recording Schedule window allows the user to create different rec ording schedu les based on t he day, time, and type of re co rding desired.
29944AA 33 Sensor Schedule The Sensors will supersede all other ty pes of recording modes (Motion a nd Continuous ). Regardless of the recording schedule o f a particular camera, if a sensor even t occurs the as sociated cameras will begin rec ording as a Sens or Event.
34 Create a Recording Schedule 1. Select a day to begin crea ting the schedul e for -or- click Single Day Selection , enabl ing Multi Day Selection , to create the same schedule for multiple days. 2. Highlight the Time-Blocks with i n the Recording Schedule window f or the camera(s) sel ected to schedule.
29944AA 35 Special Day Schedule The user can create d ays that have a unique rec ording schedul e. If neces sary create these on days that are ‘not typic al’ such as Holidays, Special Events, etc. Creating/Editing a ‘Sp ecial Day’ Schedule 1. Click Normal Day Mode to enable the Special Day Mo de .
36 System Restart Setup System Restart Setup al lows the user to define a sche dule wherein th e DVR automatically restarts accordin g to specifie d parame ters. Create System Restart Schedule 1. Click Schedule on the Setup s creen. 2. Click Restart Setup .
29944AA 37 NETWORK SETUP Network Setup allows the user to adjust settings such as Po rts, setu p emergency PPP information for use with the E mergency Age nt and enable Remot e Access.
38 ADMINISTRATIVE SETUP Disk Management The Disk Management window is a nativ e Windows func tion. This windo w displays the p artition schem e and health st atus of the Ha rd Disk Drives in the DVR. This window is ofte n used to troub leshoot a DVR, or verify t he amount of Har d Drive storage installed.
29944AA 39 User Management The User Management Conso le allows the administrator to c reate, edit, and delete user accounts. Each user account c an be assigned different priv ileges to limit the us age of the D VR system.
40 User Rank The User Ranking structure al l ows the option to assign a privile ge system (1-10 where one has the most rights) to users of the DVR Software. For exampl e. Since only one user is allow ed to use t he PTZ controls at any one time , an administr ator with a high er rank can kick another u ser out and take c ontrol of the PTZ.
29944AA 41 Status Check / Email General 1. Click Setup on the Display sc reen. 2. Click Administrative . 3. Click Status Check/Email . 4. Select the En abl e Email Alarm chec k box. 5. Enter a From Name and e-mail Address . Note This name and a ddress will app ear in the From line of the email alert message.
42 Storage Check 1. Set up the General an d Users tabs fi rst. (see above) 2. Select the Use St orage Chec k check box. 3. Define the number of min utes. 4. Select an Alert Op tion, Beep or Popu p Message, if des ired. 5. Click Apply. Recording Data Check 1.
29944AA 43 SMART Information The SMART Information tab displays Hard Drive informati on. SMART Alert 1. Setup the General and Users tabs first. (see above) 2. Select the Enable SMART Alarm. 3. Define the number hours between SMART checks. 4. Select the ty pe of SMART even t to trigger an ac tion.
44 INFORMATION The Information dis play allows users to define the s ite code neces sary for connecting to remote softwar e, save comments relati ve to the DVR and store tec h support and contact number inf ormation. Site Code A user-spec ified unique i dentification nam e used by oth er DVR software to ident ify the DVR.
29944AA 45 SEARCH This chapter inclu des the following information: • Search Overview • Daylight Saving Ti me • Index Search • Preview Search • Graphic Search • Motion Search.
46 SEARCH OVERVIEW The DVR has several options that allow th e user to eas ily search through, a nd find, a par ticular sectio n of video. From Motion /Sens or indexing to calen dar views highli ghting days with recorded vi deo; the DVR is equ ipped to h elp the user quick ly find a spec ific video or event.
29944AA 47 Adjust the Brightness of an Image 1. Select an ima ge to adjus t by double- clicking on th e desired image. Multiple im ages cannot b e adjusted at one time. 2. Move the Brightn ess slide bar to th e right or left to a djust the brightness.
48 PERFORMING A BASIC SEARCH There are several diff erent types of s earches that ca n be performed on the DVR. The mos t basic involves selecting the date, ti me, camera, and clic king play. 1. Click the Calen dar button to s elect a date. 2. Select a time by clicking th e up and down arrows to the right of the time dis play.
29944AA 49 SAVE TO JPG OR AVI The DVR can export single images i n a JPG Image file format and save v ideo clips in a n AVI format. Bot h JPG and AVI file for m ats are the most com monly used graphi cal formats today . Virtually every computer offers some type of sup port for thes e file format s which make them the most ideal f ormats to us e.
50 Bookmarks Use bookmarks to mark a video clip during a search. Export bookmarke d data using th e Clip Backup featur e. 1. Perform a searc h for the desired vi deo. 2. Stop playbac k at the beg inning of the des ired clip. 3. Right-click the video and se lect Start Bookmark .
29944AA 51 Single Clip Backup Along with the Save optio n, a single camera backup option is also included with the Surv eillix software. T he single Cam era or Clip Backup allows the user to backup a single camer a without hAVIn g to backup mu ltiple cameras at a given time .
52 INDEX SEARCH Using the Index Searc h can greatly decrease the am ount of time spent searchin g through sav ed video. The In dex Search allows a user to perform a search based o n criteria such as Se nsor, Motion an d Instant Record events Performing an Index Search 1.
29944AA 53 PREVIEW SEARCH Preview Search c an be used in a number of circums tances to q uickly find an ex act moment where an event, s uch as a theft, oc cur red. The Preview Sear ch gives a 24 Ho ur visual overv iew of a single camera by separating a 24 hour period (1 day) into 24 images, on e image for each ho ur of the day.
54 Performing a Preview Search 1. Select a sing le camera by eit her turning of f all camera s but one or dou ble-clicking a displayed im age. 2. Click Preview Search . 24 images display. If ther e is no recorded v ideo during a portion of t he day, “N o Image” will be dis played where the image s hould be.
29944AA 55 OBJECT SEARCH Object Search is a powerful s earch utility t hat is used to search a regi on on the vide o for any motion changes. Res ults are n eatly displayed and c an be view ed quickly . Performing an Object Search 1. Perform a Basic Search.
56 MOTION SEARCH The Mot ion Search prov ides a dyna mic display of the levels of motion in recorded video. A djust the lev el of motion to only pl ay clips of video at or ab ove that level.
29944AA 57 SEARCH IN LIVE The Search in Liv e feature allows u sers to review events immediately w hile monitori ng live video. Pause, rewind, an d resume l iv e video within secon ds of an alarm eve nt or suspicious ac tivity. 1. Move the mous e cursor over t he desired l ive video d isplay on the Live Display s creen.
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29944AA 59 PAN / TILT / ZOOM This chapter inclu des the following information: • Overview • Setting up the P TZ • Creating and View ing a Preset Positi on • Creating and View ing a Preset Patt.
60 PAN / TILT / ZOOM OVERVIEW The PTZ controls within the DVR allow for powerf ul control over t he cameras. Th is can be ex tremely benefic ial by increasin g th e usefulness of t he recorded vide o. Using the PT Z controls you can creat e custom preset c onfigurations that can c ontinuously sw ee p across large areas .
29944AA 61 ADVANCED PTZ SETUP Note Preset and Tour o ptions may vary depending on the camera Creating and Viewing Preset Positions A Preset Posit ion is a user-de fined loc ation where the camer a can be poi nted, zoom ed in, and focus ed. Preset pos itions can be defined and lab eled if the camer a supports t his.
62 PTZ Address Settings Some protocols support software addres s settings. The RX Addresses and ID settings are compatibl e with a particu lar line of receivers th at support 2 ID ad dresses. The PT Driver Address is ass ociated with the PTZ ID address set on the camera.
29944AA 63 CONTROLLING A PTZ CAMERA The Surveillix DVRs provide c ontrol for a PAN/TILT/Z OOM camera in two dif ferent ways. The first method is to us e the Graphic al PTZ Controller that appears when th e PTZ button i s clicked on the Di splay screen.
64 Using the On-Screen Compass 1. Click Setup on the Display sc reen. 2. Click PTZ . 3. Select the On S creen Compass ch eck box to ena ble the feature. 4. Click Apply . 5. Click Exit to return to the Dis play screen. 6. Click PTZ . 7. Control the PTZ b y dragging th e mouse on th e screen in the desired directio n.
29944AA 65 PTZ Tour Schedule Create PTZ Tour Schedule 1. Click Setup on the Display sc reen. 2. Click PTZ . 3. Click Tour Schedule to open the PT Z Tour Schedule window. 4. In Single Sele ct Mode select o ne day of the we ek to create a s chedule for or toggle to Multi Sel ect Mode to select multiple days with the sa me schedule.
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29944AA 67 BACKING UP VIDEO DATA This chapter inclu des the following information: • Overview • Saving Video to a DVD • Saving Video from a Single Camera • Scheduling Regular Vid eo Backup.
68 BACKUP OVERVIEW The Backup Center allows you to bac k up recorded v ideo data fr om multiple da tes and times to one or more locations includi ng t he DVD-RW drive, Network Storage Loc ations, and Exter nal Hard Drives. The DVR can easily back up important vide o data to an int ernal or external m edia location.
29944AA 69 General Screen Overview The General Backup Screen is used for perfor ming bulk back up of video rec orded by all ca meras for a selec ted period, or p eriod s, to a specified stor age locati on. Hour / Minutes Recording data di splays in hourly (2 4 horizontal c olumns) and 10- minute (6 vertic al cells) segm ents.
70 Clip Screen Overview The Clip Screen is used f or backing up video recorde d by individu al cameras for a s elected perio d of time to a specified s tora ge location Performing a Clip Backup 1. Click Backup on the Display s creen. 2. Click the Clip tab at the top of the Backup Center window.
29944AA 71 Scheduled Screen Overview The Scheduled Ba ckup Screen is us ed for performin g bulk back up of video recor ded by all cameras for a sel ected period, o n a reg ular scheduled basis (1-24 hours). The Scheduled Back up Screen is simil ar to the Gener al Backup Screen.
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29944AA 73 LAN / ISDN / PSTN CONNECTIONS This chapter inclu des the following information: • Overview • Configuring TCP/IP Setti ngs • Connecting to a LAN • LAN / ISDN / PSTN Connections.
74 LAN OVERVIEW The DVR can be easily c onnected to a Loc al Area Network (LAN) and uses Micr osoft’s® powerful and secure Windows ® XP Embedded operating system. This a llows for easy and well-documented instructions on setting up LA N connections no matter what type of LAN you want t o use.
29944AA 75 LDAP INTEGRATION This chapter inclu des the following information: • Installing LDAP.
76 FEATURES The instructions below are for LDAP Integrat ion with Server Softwar e version 3.6.3 6 and above. • DVR server does not nee d to be joined t o the Domain. The DVR serv er will query the LDA P server for accounts and authorization leve ls.
29944AA 77 4. Go to the Active Directory Users and Comp uters applicatio n. You should now see an OU ca lled DVR with an OU inside of it named the same as the Site Code above (example 100-000). 5. You can now ad d users within Ac tive Directory to t he groups t he DVR has created.
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29944AA 79 WEB VIEWER This chapter inclu des the following information: • Overview • Configuring the W eb Viewer.
80 WEB VIEWER OVERVIEW The DVR allows you to acces s video using Mic rosoft® Internet Ex plorer® 7. Highlights: View Live Video from mos t computers Username and Passw ord protected Easy to use graphi cal interface Basics: 75 users can access the Web DVR simultaneo usly.
29944AA 81 Configuring the Server for Remote Connection 1. Click Setup on the main dis play screen. 2. Click Network . 3. Clear the Disable Remote Control check box .
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29944AA 83 INCLUDED SOFTWARE SETUP This chapter inclu des the following information: • Emergency Agent Overv iew • Remote So ftware Overview • Digital Verifier • Backup Viewer.
84 EMERGENCY AGENT OVERVIEW The Emergency Agent s oftware is a utility that streams video acro ss a Loc al Area Network to a Cl ient PC when an alarm is detec ted on the DVR. The vide o that streams across can be s topped, played forwards and b ackwards, in sl ow motion or real s peed.
29944AA 85 Setup Window Network Port Indicates the port which the Emergenc y Agent uses to lis ten for incomin g events. This number sho uld be change d to the same number as is set i n the Emergency Port in Network Settings on t he DVR. Save Directory Sets the locat ion that rec orded video foot age is saved to.
86 Add Items to Alarm Confirm List 1. From the Option menu, click Setup . 2. Type the des ired text in the box belo w the Alarm Confirmation List. NOTE: The items in the Alarm Confirmation List will be availa ble on a li st under Status Setting i n main Emergenc y Agent screen.
29944AA 87 SEARCH ALARM WINDOW Export Quality It may be neces sary to reduce the ov erall size of an AVI file; for ex ample, to emai l to someone. AVI file sizes can be reduced by re ducing the image quality . However, reducing t he image qua lity causes the AVI v ideo to appear m ore pixilated.
88 REMOTE SOFTWARE OVERVIEW The DVR was specifically des igned to be fu lly operated and maintained remotely. It co nnects using t he standard TCP/IP protocol thorough connecti on types such as DSL, Cab le Mode, T1, ISDN, 56K Modem, LAN, a nd more.
29944AA 89 Remote Software Setup Installing Remote Software 1. On the client c omputer, insert th e Surveillix Softwar e CD into the CD-R OM. The CD should play automatic ally. 2. When prompted, select the Install R emote Software option. Fol low the installati on instructions carefully.
90 Configuring the DVR In order t o access the DVR remot ely, the DVR Server must be setup to a llow remote connec tions. Time Out Value Specifies a value ( in seconds) to wa it for a signal from the Surveillix Remote Client. If a signal is not received by that time, the conn ection is dropp ed.
29944AA 91 DIGITAL VERIFIER OVERVIEW JPG images and AVI v ideo files that are exported fr om the Digital V ideo Recorder ar e automatically embedded wit h a digital si g nature. Digital Signatures are a way to verify the authenticity of the images to ensure that they have not been tampere d with or edited in any way.
92 BACKUP VIEWER OVERVIEW The Backup Viewer allows you to pl ay back the export ed video in its proprietary form at. Video save d in this format is extreme ly difficult to tamp er with and ther efore is the ideal solutio n when law enforceme nt and the legal d epartment are inv olved.
29944AA 93 SOFTWARE UPGRADES This chapter inclu des the following information: • SCS Multi-Site Manag ement Software Upgr ade.
94 SCS OVERVIEW SCS software is Network DVR Managem ent Software; a pow erful utility that allows 1 00 or more DVRs to be co ntrolled using o ne computer. This s oftware allows you t o view live vide o, search sav ed video, edit an d configure s etup on each DVR, and import ma ps of buildings an d other locati ons.
An important point after buying a device Toshiba SURVEILLIX IPS32-X (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Toshiba SURVEILLIX IPS32-X yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Toshiba SURVEILLIX IPS32-X - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Toshiba SURVEILLIX IPS32-X you will learn all the available features of the product, as well as information on its operation. The information that you get Toshiba SURVEILLIX IPS32-X will certainly help you make a decision on the purchase.
If you already are a holder of Toshiba SURVEILLIX IPS32-X, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Toshiba SURVEILLIX IPS32-X.
However, one of the most important roles played by the user manual is to help in solving problems with Toshiba SURVEILLIX IPS32-X. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Toshiba SURVEILLIX IPS32-X along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
