Instruction/ maintenance manual of the product 3000 Siemens
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HiPath 2000 HiPath 3000 HiPath 5000 optiPoint 410 econom y optiPoint 4 10 economy p lus optiPoint 410 standard Operating Instructions.
Before You Begin 2 Bef ore Y ou Beg in These operating instr uctions describe the optiP oint 41 0 economy/econom y plus/standard telephones on your HiP ath 20 00 and HiPath 3000 / 50 00. The y describe all functions you can use from y our telephone. Y ou may find that some func- tions you w ish to use are not a vailable on y our telephone.
Before You Begin 3 Marks The de vice conforms to the EU guideline 1 999/5/EG, as at tested by the CE mark. This device has been manuf actur ed in accordance with our certified en- vironmental management s ystem (ISO 1 400 1).
Contents 4 Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Marks . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Answering a Callback . . . . . . . .
Contents 6 Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 56 Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . .
Contents 7 Using Another Telephone Like your Own for an Ext ended Period of Time (Mobility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Fax Details and Message on Answering Machine . . . . . . . .
Contents 8 Special Functions in the LAN. . . . . . . . . . . . . . . . . . 112 Leaving a Hunt Group/Group Ca ll . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic operating instructions 9 Basic oper ating instruct ions optiP o int 41 0 economy/economy p lus/standard contr o l panel optiP oint 41 0 1 economy econom y plus standard F ull-duplex speaker phon.
Step by Step Basic operating instructions 10 How to Use these Operating Instr uc- tio ns Y ou will find a graphic repre sentation of the steps in log- ical sequence in the lef t column. Below is an explana- tion of the s ymbols: n Lif t the handset (of f-hook).
Basic operating instructions 11 Step by Step Accessing Functions ... Interactively Y ou can select some functions while the telephone is idle , f or e xample: > : Use < > to scr oll to a function and press : to ex ecute it. Y ou can select other functions directly depending on the situation .
Basic operating instructions 12 Funct ions Y ou Can Use Basic and Enhanced Functions Y ou can use all basic and enhanced communications platf orm functions that appear interactiv ely on the screen, in the Pr ogram/Service menu, and when you pr ess function k ey s.
Basic operating instructions 13 Saf ety P recautions for IP T elephony Dif ferent methods can be implemented to pr otect an IP envir onment from external at tacks (denial of service at tacks, vir uses, etc.) and call monitor- ing. Ther e are no special pr ocedures f or operating this device.
Step by Step Making Calls – Basi c Function s 14 Making Calls – Basic Funct ions Answ ering Calls Special defa ult ring signaling is set for y our telephone: • When y ou receiv e an internal call, y our telephone rings once e very f our seconds (single-tone sequence).
Making Calls – B asic Functions 15 Step by Step u or v Raise or lo wer the v olume. K eep pressing the ke y until the desired v olume is set. Ending the call: Pr ess the ke y . The LED goes out. or Pr ess the ke y . Notes on speak erphone mode: • T ell the other party that you are using speak erphone mode.
Step by Step Making Calls – Basi c Function s 16 Open Listening in the Room During a Call Y ou can let other people in the room join in on the call. Let the other party know that you ha ve t urned on the speaker . Precondit ion: Y ou ar e conducting a call with the hand- set.
Making Calls – B asic Functions 17 Step by Step Making Calls Off-Hook Dialing n Lif t the handset. o Internal calls: Enter the station number . External calls: Enter the e xternal code and the station number . The called party does not answ er or is busy: t Replace the handset.
Step by Step Making Calls – Basi c Function s 18 Redialing a Number The last three e xternal telephone numbers dialed are stored automatically . Y ou can redial them simply b y pressing a k ey . The station number appears on y our screen f or two sec- onds and is then dialed.
Making Calls – B asic Functions 19 Step by Step T urning the Microphone On and Off T o pre vent the other part y from listening in while you consult with someone in your of fice, you can tempor ari- ly switc h of f the handset microphone or the handsfree microphone.
Step by Step Making Calls – Basi c Function s 20 Calling a S econd P arty (Consultat ion Hold) Y ou can call a second party while engaged in a call. The first party is placed on hold. : : Confirm. o Call the second party . Return t o the first party: : Confirm.
Making Calls – B asic Functions 21 Step by Step T r ansferring a Call If the person y ou are speaking to wants to talk to another colleague of your s, you can tr ansf er the call that colleague. : : Confirm. o Enter the number of the party to which y ou want to transf er the call.
Step by Step Making Calls – Basi c Function s 22 Call Forwar ding Using V ariable Call Forwarding Y ou can immediately forw ard internal or exter nal calls to dif ferent internal or external telephones (destinations). (External destinations req uire special configuration in the sy stem.
Making Calls – B asic Functions 23 Step by Step Using Call Forwarding No Reply (CFNR) Calls that are not answ ered af ter three rings (=def ault, can be adjusted by service personnel) or that are r e- ceived while another call is ongoing can be automatical- ly f orw arded to a specified telephone.
Step by Step Making Calls – Basi c Function s 24 Call Forwar ding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.
Making Calls – B asic Functions 25 Step by Step Call Forwarding in the Ev ent of a T elephone Malfunction If this f eature is configured (ask the service personnel), you can define an internal or external call f orwarding destination that becomes ef fectiv e when your tele- phone is not working.
Step by Step Making Calls – Basi c Function s 26 Using Callbac k If a user is busy or is not answ ering, you can store an automatic callbac k. This f eature sa ves y ou from ha ving to mak e repeated at tempts to reac h the user .
Making Calls – B asic Functions 27 Step by Step Ending callback displa y: > : > : Select and confirm. or Pr ess the ke y . The LED goes out. or Pr ess the ke y .
Step by Step Making Calls – Basi c Function s 28 Saving R epertor y Dialing Numbers on a Key Y ou can save freq uently-dialed station numbers on pro- grammable ke ys that ar e unassigned by def ault.
Making Calls – B asic Functions 29 Step by Step If you mak e a mistak e: > : Select and confirm. This deletes all digits entered. The s ystem telephone automatically recogniz es if y ou want to sa ve an internal or an e xternal station number .
Step by Step Making Calls – Basi c Function s 30 T e lephone Settings Adjusting the Ring V olume u or v P ress these k ey s while the phone is idle. : : Confirm. u or v T o ra ise or low er the v olume: Keep pressing the k eys until the desired v olume is set.
Making Calls – B asic Functions 31 Step by Step Adjusting the Speakerp hone to the Room Acoustics T o help the other party understand y ou clearly while y ou are talking into the microphone, you can adjust the tele- phone to the acoustics in your en vironment: "Quiet room", "Normal room" and "Nois y room".
Step by Step Making Calls – Basi c Function s 32 Display backlight When operating optiP oint 41 0 standard, e.g . when dial- ling a call number , a display bac klight switc hes on auto- matically . The bac klight switches of f automatically a f ew seconds af ter the last action is completed.
Making Calls – Convenience Functions 33 Step by Step Making Calls – Convenience Fun cti on s Answering Calls Accepting a Specific Call for Y our Colleague Y ou hear another telephone ring . Pr ess the ke y . The LED lights up. > : Select and confirm 1 .
Step by Step Making Calls – Conveni ence Functions 34 Using the Speakerphone A colleague addresses y ou directly o ver the speaker with a speaker call. Y ou hear a tone bef ore the an- nouncement. T he other party’ s name or station number appears on the scr een.
Making Calls – Convenience Functions 35 Step by Step Answ ering a Call With a Headset Precondition: Y our telephone rings. : Confirm. or If the "Headset" k ey has been configured Æ Page 63: Pr ess the ke y . The LED lights up. Ending the call: Pr ess the ke y .
Step by Step Making Calls – Conveni ence Functions 36 Answering Calls fr om the Entrance T elephone and Opening the D oor If an entrance telephone has been progr ammed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener .
Making Calls – Convenience Functions 37 Step by Step Opening the door with a code (at the doo r): o Af ter ringing the bell, enter the five-digit code (using the ke ypad or a DTMF transmit ter). Depending on how the door opener has been programmed, a doorbell call sig- nal may or may not be f orwarded.
Step by Step Making Calls – Conveni ence Functions 38 Dialing/Making Calls En-Bloc S ending / Corr ecting Numbers If this f eature is configur ed (contact your service per- sonnel), a connection is not at tempted immediately when a station number is entered.
Making Calls – Convenience Functions 39 Step by Step Using a Caller List If you ar e unable to accept an external or internal call, the call at tempt is stored in the caller list.
Step by Step Making Calls – Conveni ence Functions 40 Displaying the Call Time and A dditional Call Infor- mation Precondit ion: Y ou ha v e retrie ved the call er list and the selected call is displa yed.
Making Calls – Convenience Functions 41 Step by Step Speed-dial Using Station and S yst em Speed-Dial Numbers Precondition: Y ou hav e stored station speed-dial num- bers Æ P age 41 or your service personnel has stor ed sy stem speed-dial numbers. Pr ess the ke y .
Step by Step Making Calls – Conveni ence Functions 42 : : Confirm. or If you mak e a mistake: > : Select and confirm. This delet es all entered digits. : : Confirm. or > : > : Select and confirm. or > : Select and confirm. or > : > : Select and confirm.
Making Calls – Convenience Functions 43 Step by Step Dialing a Number From the Internal Directory The internal di rectory contains all station numbers and sy stem speed-dial numbers assigned to a name. Con- tact your service per sonnel to find out if one w a s con- figured f or your s ystem.
Step by Step Making Calls – Conveni ence Functions 44 T o enter a space, pres s the "0". Pr essing "1" or "#" automatically display s the first entry in the internal dir ectory . The " * " k ey has no function here.
Making Calls – Convenience Functions 45 Step by Step Dialing from the T elephone D atabase (LD AP) If configured (as k your service per sonnel), you can searc h f or directory data in the LD AP databa se and dial the number of any subscriber you f ind there.
Step by Step Making Calls – Conveni ence Functions 46 The result is displayed: If only one name is f ound, it is display ed. : Confirm. If sev eral names are f ound (max. 50), the fir st name is display ed. u or v Scroll to the ne xt or the pre vious entry .
Making Calls – Convenience Functions 47 Step by Step Using Mailbo x es If you ha v e programmed the "Mailbo x" key Æ Pa g e 6 3 , the associated LED lights up when messages ha ve ar- rived f or you.
Step by Step Making Calls – Conveni ence Functions 48 T alkin g to Y our Colleague with Dis c r eet Calling If this function has been configur ed (ask y our service personnel), y ou can join an ongoing call conducted by an internal user at a s y stem telephone with display .
Making Calls – Convenience Functions 49 Step by Step Reserve T runk If this f eature is configured (contact y our service per- sonnel), you can r eserve a bus y trunk f or your o wn use. When the tr unk is free, y ou receive a call and a message appears on the displa y .
Step by Step Making Calls – Conveni ence Functions 50 Associated Dial ing/Dialing Aid If this function has been configur ed (contact your ser- vice personnel), y ou can use a dialing aid to dial num- bers and set up calls f or your telephone.
Making Calls – Convenience Functions 51 Step by Step During a Call Using Call W ait ing Callers can still r each you while y ou are engaged in an- other call. A signal alerts you to the w a iting call. Y ou can either ignore or accept the waiting call.
Step by Step Making Calls – Conveni ence Functions 52 Pr eventing and Allowing Call W ait ing (Automati c Camp-On) If this function has been configur ed (ask y our service tec hnician), you can pr ev ent or allo w a second call Æ P age 51 from being signaled by automatic camp-on during an ongoing call.
Making Calls – Convenience Functions 53 Step by Step P arking a Call Y ou can park up to ten calls, either internal, e xternal, or both. P arked calls can be displa yed on and pick ed up from another telephone. T his f eature is useful if you want to continue a call at another phone.
Step by Step Making Calls – Conveni ence Functions 54 Placing External Calls on Hold If you ha ve programmed a k ey on your telephone as a hold k ey Æ P age 63, you can place ex ternal calls on hold. This enables all other parties to retriev e the call on the assigned line.
Making Calls – Convenience Functions 55 Step by Step Conducting a Conference In a conf erence call, y ou can talk to as many as f our other parties at the same time. These ma y be internal or external users. o Call the first party . > : Select and confirm.
Step by Step Making Calls – Conveni ence Functions 56 Removing P arties From the Conf erence (Initiator Onl y) > : Select and confirm. The first station appears on the scr een. : Confirm as of ten as required until the desir ed station appears. > : Select and confirm.
Making Calls – Convenience Functions 57 Step by Step Activating T one Dialing/DTMF Suffix -Dialing Y ou can transmit dual-tone multifr equenc y ( DTMF ) sig- nals to control devices suc h as an answ ering machine or automatic inf ormation sy stem. Pr ess the ke y .
Step by Step Making Calls – Conveni ence Functions 58 Recor ding Calls If configured (ask y our administrator), y ou can record calls. Precondit ion: Y ou ar e conducting a call, the "Record- ing" k ey is configur ed Æ P age 63. Pr ess the illuminated "Recor ding" ke y .
Making Calls – Convenience Functions 59 Step by Step T r ansferring a Call after a Speaker Call (An- nouncement) in a Group If this function has been configured (contact y our ser- vice personnel), y ou can use a speaker call (announce- ment, Æ P age 47) to announce a call in pr ogress to a group of users Æ Page 96.
Step by Step Making Calls – Conveni ence Functions 60 T r unk Flash T o activ ate ISDN-type services and f eatur es through the network carrier’ s analog trunks or those of other com- munications platf orms (such as "consultation hold"), you must send a signal to the trunks bef ore dialing the ser- vice code or telephone number .
Making Calls – Convenience Functions 61 Step by Step If Y ou Cannot Reach a D estination ... Call W aiting (Camp-On) Precondition: Y ou have dialed an internal number and hear a busy signal. It is important that you r each the called party . W ait (appro x.
Step by Step Making Calls – Conveni ence Functions 62 Using Night Answ er When night answ er mode is active, f or example during a lunch break or af ter of fice hours, all e xternal calls ar e immediately f orwarded to a specific internal telephone (night station).
Saving Functions, Procedures and Appointments 63 Step by Step Saving Functions, Procedur es and Appointments Y ou can save a fr equently dialed number Æ P age 28, or frequently used functions/pr ocedures (comprising se v- eral operating steps) on an y free k ey on y our telephone or add-on device.
Step by Step Saving Functions, Pr o cedures and Appointments 64 : : Confirm. or > : > : Select and confirm. Meaning of LED Signals f or Sa ved F unctions: Call forwarding , Call forw ard.
Saving Functions, Procedures and Appointments 65 Step by Step Repdial ke y (internal), Dir ect station select: The other party is not engaged in a call. The other party is engaged in a call or has activ ated do not disturb. Flashing rapidly - A caller is try ing to reac h you, please pick up the phone.
Step by Step Saving Functions, Pr o cedures and Appointments 66 Data I/O Service: No connection to an application. Activ e connection to an application.
Saving Functions, Procedures and Appointments 67 Step by Step Assigning a P rocedur e (Operating Steps) to a Key Station numbers and functions whic h require additional inputs, i.e. comprise se ver al operating steps , can be sav ed to a single k ey on y our telephone.
Step by Step Saving Functions, Pr o cedures and Appointments 68 or > : > : S elect and confirm. UK: Program ano ther ke y? US: Another k ey? Select the stored procedur e by pr essing a ke y .
Saving Functions, Procedures and Appointments 69 Step by Step Appointments F unction Y ou can tell your telephone to giv e y ou a call when you want to be r eminded of an appointment Æ P age 70. T o do this, y ou need to sav e the time you w ant the call to be made.
Step by Step Saving Functions, Pr o cedures and Appointments 70 Using Timed Reminders Precondit ion: Y ou must hav e sav ed a timed reminder Æ P age 69. The curr ent time is the time stored. The telephone rings. T he timed reminder appears on the screen.
Displaying and Assigning Call Charges 71 Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the curr ent call: The dis play usually sho ws call c harges at the end of a call (default set ting).
Step by Step Displaying and Assigning Call Charges 72 Displaying Call Charges for Another T elephone (Not for U.S.) If this function is configur ed (contact your service per- sonnel), y ou can display and print the c hargeable calls f or other telephones (suc h as a pay phone).
Displaying and Assigning Call Charges 73 Step by Step Dialing with Call Charge Assignment Y ou can assign external calls to certain projects. Precondition: Service personnel has set up account codes f or y ou. Pr ess the ke y . The LED lights up. > : Select and confirm 1 .
Step by Step Priv ate Sphere/S ecurity 74 P riv ate Sphere/S ecurity T urning Ringer Cutoff On and Off Y ou can activate the ringer cutof f function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display , and a ke y whic h has been programmed to flash (suc h as a trunk ke y).
Private Sphere/S ecurity 75 Step by Step Caller ID Suppression Y ou can prevent your station number or name fr om ap- pearing on the display s of external parties you call. T he f eat ure remains act ive until y ou deactiv ate it. > : Select and confirm.
Step by Step Priv ate Sphere/S ecurity 76 Monitoring a Room A telephone can be used to monitor a room. T he func- tion must be activated on the telephone that y ou want to monitor . Calling this telephone lets y ou hear what is going on in the room. Activ ating the telephone to be monitored: Pr ess the ke y .
Private Sphere/S ecurity 77 Step by Step T race Call: Identifying Anonymous Callers (Not for U.S.) Y ou can have the carrier identify malicious e xternal call- ers. Y ou can save the caller’ s station number during the call or f or 30 seconds af ter the call ends.
Step by Step Priv ate Sphere/S ecurity 78 Loc king the T elephone to P rev ent Unauthorized Use Y ou can prev ent unauthorized per sons from using your telephone and its electr onic notebook during y our ab- sence. Precondit ion: Y ou must hav e configured a per sonal identification number (PIN) f or your telephone Æ Pag e 8 0 .
Private Sphere/S ecurity 79 Step by Step Loc king Another T elephone t o P r event Unauthorized Use If this function has been configured (contact y our service personnel), you can lock other telephones to pre vent unauthoriz ed use and then unlock them again later .
Step by Step Priv ate Sphere/S ecurity 80 Sav i ng Y ou r P IN T o use the functions • to pre vent unauthorized per sons from using your telephone Æ Pa ge 7 8 • to use another telephone lik e your o wn Æ Pa g e 8 5 you need to ente r a personal identification number , whic h you can sa v e yoursel f .
Using Other Functions 81 Step by Step Using Other Funct ions S ending a Message Y ou can send shor t te xt messages (inf otexts) to single users or groups of user s who hav e s ystem telephones.
Step by Step Using Other F unctions 82 Displaying and Deleting Messages Y ou Have Se nt > : Select and confirm. or rjl Enter the code. > : Follo w the display pr ompts. Answering Messag es "Messages receiv ed:" appears on y our screen, along with an indication of the length.
Using Other Functions 83 Step by Step Leaving an Advisory Message Y ou can leav e an advisory message on y our telephone screen f or internal callers who w ant to reac h you while you are aw ay fr om your desk. When another part y calls y ou, the message appear s on the caller’ s screen.
Step by Step Using Other F unctions 84 Display Number of W ait ing Calls and Ov erload Indication Y ou can show the number of e xternal waiting calls on the displa y by pr essing the "Vie w number of calls" k ey Æ Pag e 6 3 . Pr ess the "W aiting calls" key .
Using Other Functions 85 Step by Step Using Another T elephone Lik e Y our Own fo r a C al l Other people can temporarily use your telephone f or outgoing calls as though it were their o wn. Pr ess the ke y . The LED lights up. > : Select and confirm 1 .
Step by Step Using Other F unctions 86 o Enter your mobile station number . If applicable o Enter the logon passw ord. If applicable r Pr ess the ke y .
Using Other Functions 87 Step by Step Fax Details and Message on Ans wer- ing Mac hine If a fax or ans wering mac hine is connected to your sy s- tem and you ha ve assigned the "F ax det ails" function to a programmable k ey Æ Pa ge 63, the ke y lights up when a fax or a message has been receiv ed.
Step by Step Using Other F unctions 88 Acti v atin g Fun ctio ns fo r A no t he r T ele- phone If this function has been configur ed (contact your ser- vice personnel), y ou can t urn the f ollowing functions on and of f for other telephones. T his f eature is also know n as associated service.
Using Other Functions 89 Step by Step Using S ystem F unctions from the Outside (DISA: Direct Inw ard S ystem Access) If this function has been configured (contact y our ser- vice personnel), you can set up e x ternal outgoing calls from outside the s ystem, just like an internal user .
Step by Step Using Other F unctions 90 o W a it f or a dial tone and then enter the code, suc h as * 97 f or Do not disturb on. Make other inputs as neces- sary; (ref er to the operating instr uctions f or pulse and DTMF telephones). or o Dial the external number .
Using Other Functions 91 Step by Step Using functions in ISDN via code dial- ing (keypad dialing) If authoriz ed (contact your service per sonnel), you can set ISDN functions via code dialing in some countries. Pr ess the ke y . The LED lights up. > : Confirm.
Step by Step Using Other F unctions 92 Controlling Connected Comput ers or Other P rograms and T e lephone Data Service) If this function has been configur ed (contact your ser- vice personnel), y ou can control connected computer s or programs r unning on them, such as hotel services or inf ormation systems, fr om your telephone.
Using Other Functions 93 Step by Step Communicating with PC Applications ov er a CS T A Inter face If this function has been configured (ask y our service personnel), y ou can use y our telephone to communi- cate with PC applicat ions (CST A = C omputer S upported T elecommunications A pplications).
Step by Step Using Other F unctions 94 Controlling Relays (Not for HiP ath 20 0 0) If this function has been configur ed (contact your ser- vice personnel), y ou can t urn up to four r elay s on and of f to control dif f erent f acilities (suc h as a door opener).
Using Other Functions 95 Step by Step Radio P aging (Not for U.S.) If paging equipment is connecte d to your s ystem (con- tact your service per sonnel), you can contact people via their pock et receiv ers. The poc ket receiv er indicates to the person y ou are looking f or that someone is trying to get in touch.
Step by Step Using Other T eam F unctions 96 Using Other T eam Funct ions T urning Group Call On and Off If this function has been configur ed (contact your ser- vice personnel), y ou belong to one or more gr oups of users who can eac h be reached under a hunt group or group call number .
Using Other T eam Funct ions 97 Step by Step Y ou belong to a hunt group or a group call: > : > : S elect and confirm 1 . or > : > : or rli or qli Enter the code f or "leave" or "join". or Pr ess the Hunt group join/lea v e ke y .
Step by Step Using Other T eam F unctions 98 or > : > : Select and confirm 1 . This t urns of f the audible tone for the displa yed group or trunk. or > : Select and confirm. This t urns off the audible tone f or all groups and tr unks. or r Enter the code f or "Leav e all groups".
Using Other T eam Funct ions 99 Step by Step Accepting a Call for Another Member of Y our T eam Y ou can accept calls for other telephones in y our team from y our telephone e ven while engaged in another call. T o do this, contact your service per sonnel to find out if a pickup gr oup has been configured.
Step by Step Using Other T eam F unctions 10 0 Ac tiv ati ng a nd D eac tiv ati ng a Ri ng in g Group Y ou can have calls f or your telephone signaled audibly at up to five ot her internal phones. The per son who an- sw ers fir st receiv es the call. Saving, displa ying, and deleting telephones for the ringing group: Pr ess the ke y .
Using Other T eam Funct ions 101 Step by Step Uniform Call Distribut ion (UCD) If this function has been configured (contact y our ser- vice personnel), y ou belong to a group of users (agents) to whom calls are distributed. An incoming call is alw ay s assigned to the agent who has had the longest break without a call.
Step by Step Using Other T eam F unctions 102 Requesting and activ ating a work time: If you w a nt to f ollow -up on the last call you ans wered without being dist urbed, you can req uest and activ ate a work time. T his remo ves y our telephone from the call distribution cy cle f or a programmable period of time un- til you log back on.
T eam and Executive/S ecretar y Functions With T runk Keys 103 Step by Step T eam and Executive/S ecretar y Funct ions With T runk Key s If this function has been configured (contact y our ser- vice p.
Step by Step T eam and Ex ecutive/Secr etary F unctions With T runk Keys 104 Answering Calls With T runk Keys Precondit ion: Y our telephone is ringing and/or the trunk k ey is flashing rapidly .
T eam and Executive/S ecretar y Functions With T runk Keys 105 Step by Step Retrieving the call: Pr ess the slowly flashing trunk ke y . S witching Betw een Phone Calls on Multiple T runks Precondition: Y ou are conducting a call ov er a trunk i n your gr oup.
Step by Step T eam and Ex ecutive/Secr etary F unctions With T runk Keys 106 Forwar ding Calls on Lines Y ou can immediately forw ard internal or e xternal calls on your l ines to dif fer ent internal or e xternal telephones (destinations); ev en external destinations are possible in certain sy stem configurations.
T eam and Executive/S ecretar y Functions With T runk Keys 107 Step by Step Deactiv ating call for war ding: Pr ess the ke y . The LED lights up. > : Select and confirm. or ride Enter the code. Pr ess the trunk ke y you wish to use. or o Enter the number of the tr unk ke y you wish to use.
Step by Step T eam and Ex ecutive/Secr etary F unctions With T runk Keys 108 Using DSS Keys Each team member has a DSS k ey f or ev ery other member in the team. This enables e very team member to reac h all other members of the team dir ectly , simply by pr essing a ke y .
T eam and Executive/S ecretar y Functions With T runk Keys 109 Step by Step or With on-hook dialing: Use speak erphone mode (not av ailable with optiP oint 41 0 economy/econom y plus). T ransferring a Call in P rogress Pr ess the DSS ke y and announce the call, if desired.
Step by Step T eam and Ex ecutive/Secr etary F unctions With T runk Keys 110 T ransferring Calls Dir ectly to the Ex ecutive (Only in an Ex ecutive/S ecr etary Group) Normally , audible signaling of all calls f or the ex ecutive is heard only in the secretary’ s of fice.
T esting the T elephone 111 Step by Step Te s t i n g t h e Te l e p h o n e Te s t i n g t h e Te l e p h o n e F u n c t i o n s Y ou can test your telephone functions. Precondition: Y our telephone is idle. Pr ess the ke y . The LED lights up. > : Select and confirm.
Step by Step Special Functions in the LAN 112 Special Funct ions in the LAN If your telephone is operating in a HiP ath 50 00 environ- ment, multiple H iP ath 2000/ HiP ath 300 0 sy stems are interconnected via a L AN ( L ocal A rea N etwork, e.g. pro- prietary PC network).
Special Functions in the LAN 113 Step by Step T ransferring Call Forwar ding Y ou can activate/deactiv ate call f orwarding Æ Pa g e 2 2 f or your telephone from other HiP ath 50 00 telephones.
Step by Step Special Functions in the LAN 114 Using Night Answ er If authorized (contact y our service per sonnel), you can define telephones in other HiP ath 2000 /HiP ath 3 000 communications platf orms as the night answer Æ Pag e 6 2 . > : S elect and confirm.
Special Functions in the LAN 115 Step by Step Acti v atin g a nd D eac tiv ati ng a Ri ng ing Group Y ou can have calls f or your telephone signaled audibly at external telephones or at telephones in other Hi P at h 2 000/ HiP ath 300 0 communications platf orms Æ Pag e 100 .
Step by Step Special Functions in the LAN 116 Controlling Relays (Not for HiP ath 20 0 0) If this f eature is configur ed (contact your service per- sonnel), you can also cont rol rela ys Æ P a ge 94 in other HiP ath 300 0 communications platf orms. > : Select and confirm.
Special Functions in the LAN 117 Step by Step Opening the Door If this f eature is configured (contact y our service per- sonnel), you can also activ ate the door opener Æ P age 36 in other Hi P at h 2000/ HiP ath 300 0 communi- cations platf orms. > : S elect and confirm.
Step by Step Advanced Options for T elephone Operation 118 Advanced Options for T elephone Operation Entering t ext via the keypad d ... m , q , r Enter text via the k eypad. Digit ke ys must be pressed a specific number of times to enter let ters. Example: "R" = Press the q k e y once and the k ke y three times.
Different Displays HiP a t h 40 0 0 Environment 119 Step by Step Diff er ent Display s HiP ath 40 0 0 Environment Depending on the sy stem configuration, not all func- tions may appear on the displa y exactl y as shown in this document.
Step by Step Diff er ent Displays HiP ath 40 0 0 Environment 12 0 Depending on the s ystem configur ation, some display texts ma y diff er from the display te xts described in this document.
Labeling, Documentat ion und Accessories 121 Labeling, Documentation und Accessories Labeling Key Fields Y ou can chose from the f ollowing options to label the ke ys with the func- tions/ call numbers sa ved ( Æ Pag e 9 , Æ Page 63): Labeling • by hand: Labeling strips ar e deliver ed with your optiP oint.
Labeling, Documentat ion und Accessories 122 Attaching a Station Number Label Self-adhesive call-number labels are also deliv ered with y our optiP oint. W rite on the call-number label (fire brigade, police, own telephone num- bers), then r emov e and stic k it in the recess on t he telephone when the handset is lif ted.
Labeling, Documentat ion und Accessories 123 Accessories The f ollowing accessories help y ou customiz e your telephone (not optiP oint 41 0 economy) to your individ ual pref erences. optiP oint adapters are modules whic h can be plugged into the option ba ys at the bot tom of optiP oint.
Fixing Problems 124 Fixing P roblems T elephone Maintenance • Alwa ys use a damp or antistatic cloth to clean the telephone. Ne ver use a dry cloth. • If the telephone is very dirty , clean it with a diluted neutral cleaner con- taining surfactants, suc h as a dish detergent.
Fixing Problems 125 Step by Step Responding to Error Messag es on the Sc re e n P ossible cause: The station number is incorr ect. P ossible response: Enter a correct station number . P ossible cause: Y ou tried to activate a disabled function. P ossible response: Ask y our service personnel to authoriz e you to use the function.
Step by Step Fixing Problems 126 P ossible cause 1: If "Delete other lay er" appears on the menu: you tried to program a function or internal station num- ber with LED on a k ey that is already progr ammed on the second lay er (for e xample, external station number).
127 Index Index A accessories ............................................... 123 account code .............................................. 73 activating door opener .............................. 36 adapter ................................. .......
128 Index dial input editing ......................................... 38 dialing en-bloc ..................................................... 38 from the LDAP database ...................... 45 internal/external calls ............................. 17 dialing a number from the caller list .
129 Index L labeling key fields ................................ 9, 121 LAN telephony .......................................... 112 LDAP telephone database ........................ 45 leaving an advisory message ................... 83 LED (light-emitting diode) .
130 Index ring transfer in an executive/secretary team .......... 110 ring volume ................................................. 30 ringer cutoff ................................................ 74 ringing group ....................................
Overview of Function s/Codes (Alphabetical) 131 Ov erview of Functions/Codes (Alphabet ical) The table below lists all a vailable functions as they appear on the display .
Overview of Function s/Codes (A lphabet ical) 132 Consult Ret u rn to held call Quit and return T ransf er/US:A ccept call UK:Accep t ; ; ; ; ; ; * 0 * 0 X Control R elay On (Not f or HiPath 200 0) Co.
Overview of Function s/Codes (Alphabetical) 133 F orwar ding on 1=all calls 2=external calls only 3=internal calls only F orwar ding of f CFNR on CFNR of f T r unk FWD on T r unk FWD out F orwar d Lin.
Overview of Function s/Codes (A lphabet ical) 134 P age Answ er page (not f or U. S.) ; * 59 P ark a call Retrie ve call ; ; * 56 #56 X Phone T est ; * 940 Pickup - directed Pickup - gr oup Accep t call ; ; ; ; * 59 * 57 X X Prog.
Overview of Function s/Codes (Alphabetical) 135 Show call c harges (own telephone) Vie w call char ges (other party’ s telephone) ; * 65 X X Speaker ca ll ; * 80 X Suppress call ID Restor e caller ID ; ; ; ; * 86 #86 X X T el. data service * 42 T emporary MSN (not f or U.
FCC and Industry Canada Compliance 136 FCC and Industry Canada Compliance This s ection describes the req uirements f or compliance with F ederal Communications Commission (FCC) Rules and Indu stry Canada CS-03 standard. FCC Certification and Requirements The f ollowing par agraphs describe requir ements and inf ormation based on FCC rules.
FCC and Industry Canada Compliance 137 If at any time the o wnership of Siemens optiP oint telephone is transf erred to someone else (whether independently or as part of a syst em), please supply this manual to the new owner .
FCC and Industry Canada Compliance 138 Equ ip me n t At tac hme nt L im i tatio ns The f ollowing are notices requir ed by Industry Canada T erminal At t achment P rogram Cer- tification P rocedure CP -0 1 , Part I, Section 1 4.
© Siemens AG 2006 Siemens Communications Hofmannstr . 51 • D-81359 München Ref. No.: A31003-H1 012-C129-12-7619 Subject to a vailability . Right of modification reserved.
An important point after buying a device Siemens 3000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Siemens 3000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Siemens 3000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Siemens 3000 you will learn all the available features of the product, as well as information on its operation. The information that you get Siemens 3000 will certainly help you make a decision on the purchase.
If you already are a holder of Siemens 3000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Siemens 3000.
However, one of the most important roles played by the user manual is to help in solving problems with Siemens 3000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Siemens 3000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
