Instruction/ maintenance manual of the product CCM3.1 Avaya
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CCM3.1 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002).
Contents CCM3.1 Page 2 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002) Contents Introduc tion ................................................................................................................... ............. 3 General ...............
Introduction General Introduction General Contact Center Modules (CCM) provide the user with the necessary tools to facilitate the management of call traffic. They are designed to provide a tightly integrated real time and historic reporting package and wallboard support for the INDeX eBusiness digital communications platform.
Introduction INDeX Call Center View Alarm Reporter INDeX Call Center View Alarm Reporter The INDeX Call Center View Alarm Reporter has been designed to enhance the exception management used by the INDeX Call Center View.
INDeX CCV Alarm Reporter General INDeX CCV Alarm Reporter General Before starting the CCV Alarm Reporter, you must ensure you have logged on to the INDeX Taskbar with your User Name and Password. Note : You can only use this application with the access level of Administrator .
Administering Alarm Reporter Configuration Pane Administering Alarm Reporter Configuration Pane The alarms are reported on a weekly basis for each individual profile. There is a separate file for each day of the week. An existing file for the current day will be overwritten by the INDeX CCV, therefore only allowing a 7-day look-back in detail.
Administering Alarm Reporter Dn List Pane Dn List Pane All the directory numbers for the selected configuration are displayed within the Dn List pane, as well as the Device Type, i.e. Agents, Trunks groups etc. There are four icons to symbo lise each device type, as shown below.
Administering Alarm Reporter Report Pane Report Pane When a directory number is selected, a report of historic alarm information is displayed in the Report Pane. There is a short delay before the report is displayed, to enable you to select a different directory number.
Administering Alarm Reporter Report Pane Sort Reports Either of the reports can be sorted in ascending or descending order. You can only sort the report that is showing in the Report pane. To sort the report on screen: 1. Click the required column title to be sorted.
Appendix Toolbar Commands Appendix Toolbar Commands The Toolbar command buttons are also available from the menu bar: Show Selection Pane Hide Selection Pane. These buttons enable you to toggle between whether to display or not to display the Selection Pane.
Appendix Menu Options Menu Options File Menu The File menu incorporates the following options: Report Preview: Enables you to preview the report prior to printing. This option is enabled only when a report is being displayed within the Report Pane. Print Report: Enables you to print a report.
Appendix Menu Options This page has been deliberately left blank CCM3.1 Page 12 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002).
Index CCM3.1 Page 13 Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002) Index A Alarm Levels ................................................................................................................... ...........................................
Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.
An important point after buying a device Avaya CCM3.1 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Avaya CCM3.1 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Avaya CCM3.1 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Avaya CCM3.1 you will learn all the available features of the product, as well as information on its operation. The information that you get Avaya CCM3.1 will certainly help you make a decision on the purchase.
If you already are a holder of Avaya CCM3.1, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Avaya CCM3.1.
However, one of the most important roles played by the user manual is to help in solving problems with Avaya CCM3.1. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Avaya CCM3.1 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
