Instruction/ maintenance manual of the product IP120 RCA
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IP120 IP Phone.
2 3 Interference Information This device complies with P art 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.
2 3 3 T able of Contents Getting Started 5 P acking List 5 Assembling IP120 6 Conguration and Registration 7 Basic Conguration via Web P age 7 Account Settings 8 Basic Conguration using phone.
4 5 T able of Contents Pick Up 42 Call P ark 43 V oice Mail 43 Prex 43 Redial 43 Trouble shooting 44 Appendix A. 46 Line Key conguration menu 46 Memory Key conguration menu 47 Service 48 Warr.
4 5 5 P acking List The following components are included: IP120 Handset & Handset Cord AC Adaptor Ethernet Cable Instruction Booklet Assembling the IP120 This section introduces how to assemble the phone with the components in the packing list. Connecting the Handset; Connecting Network and P ower .
6 7 Connect Network and P ower Plug the IP120 to the AC P ower directly using the power adapter (included) and the phone will start up automatically . The IP120 can also share the network connection with other network devices such as PCs. Connect the phone’s PC port and computer’s network port together using an Ethernet cable.
6 7 7 Conguration and Registration Some simple congurations are needed to get the phone ready for making calls. First, users must enter the network and account information into the phone. P arts of the set up process may require knowledge of the local area network con- guration.
8 9 Note: Using the wrong network parameters may result in the phone failing to con- nect to the service provider and may also have an impact on network performance.
8 9 9 Fill the elds and press the SAVE button. The phone will try to register to the SIP service provider . If no accounts are successfully registered, the phone will display “No Service” on the screen. Note: Should the IP PBX, SIP Server or Service Provider require an authentication, a correct password is needed.
1 0 1 1 Changing phone to admin mode: Press MENU [ 7. Press the right navigation key until the user type reads “ admin ” on the screen. Then press the down key to be prompted for the password. The password is “ admin ” by default. Type this in using the dial pad and press OK or Save.
1 0 1 1 1 1 Overview 3 Lines Soft Keys Mute/Cancel Vo lume Up Vo lume Down Speaker Vo icemail Redial Headset Hot Key/Call Log.
12 13 LEDs Table 1 Line K eys LED Status Description Steady blue The account is active Blinking blue There is an incoming call to the account there is a call on hold O T h e p h on e i s i n i d l .
12 13 13 Icon Description New missed calls Incoming call Outgoing call Call forwarding activated Do not disturb function activated Auto answer activated V oicemail Call on hold Flashes when internet i.
14 15 PHONE OPTIONS PHONE UI WEB UI Status IP 4 4 MAC 4 4 Firmware 4 4 Network 4 4 Phone 4 Accounts 4 4 Ca.
14 15 15 Maintenance Tasks User levels The IP120 allows three modes to congure the phone: • User Mode (username : user , password : user ) • VAR mode (username : var , password : var ) • Admi.
16 17 Reboot Users should reboot the phone when prompted. The phone may prompt a reboot after applying specic changes to phone conguration. To reboot via W eb interface: 1) Go to SYSTEM [ UPGRADE. 2) Click REBOOT button. Note: Please do not power o during reboot, or it may cause a ash memory error .
16 17 17 Time and Date Time and date are displayed on the IP120 idle screen. By default the date and time of the phone are congured manually , but users can set the phone to obtain them from a precongured SNTP server if desired. Please contact the network adminis- trator if the time or date is incorrect.
18 19 The icon will be displayed on the top row of the idle screen. To unlock the phone via Phone interface: Press Menu soft key , enter the password of current user type, and then press OK button. This will disable the keylock and allow acces to the phone menu.
18 19 19 Codec Selection The IP120 supports the following voice codecs: • PCM a-law , PCM u-law , G.729, G.722, G.726, iLBC, iLBD-20 Users can enable/disable the desired codecs via the web interface. Please contact the Network Administrator for more details about the codecs.
20 2 1 Contact Management Edit/Add/Delete Contacts The IP120 features a 300-entry local phonebook and 1 1 additional speed dial keys. With the local directory users can: • add, • edit, • delete, • dial, • search for a contact in this directory .
20 2 1 2 1 Use the RIGHT and LEFT navigation keys to select Speed Dial, then use the UP and DOWN navigation keys to select Account, use the LEFT or RIGHT navigation keys to assign this speed dial keys.
22 23 Manage Blacklist via the web interface Choose CONTACT [ BLACK LIST To move a contact from Call Log to Contacts via the phone interface: Press the Menu soft key [ 5. HISTORY Use the navigation keys to highlight a record, then press the Option soft key .
22 23 23 Basic Call Functions Outgoing calls Call Devices Y ou can make a phone call via the following devices: Pick up the handset, icon will be shown on the screen. Press the SPEAKER button, and the icon will be shown on the idle screen. Press HEADSET button if the headset is connected to the Headset P ort.
24 25 End of dialing key conguration Admin can set a specic button (“#” or “*”) as the send key . If this feature is enabled, once a number is dialed, users can press this send key to dial the number immediately . To set the send key via the phone interface: 1) Make sure active User Type is admin or var 2) Press Menu soft key [ 2.
24 25 25 Anonymous call Anonymous call, also known as Caller ID restriction, allows callers to request the network to hide their Caller ID identity when outgoing calls are dialed.
26 27 To set Anonymous Call Services using the web interface: Go to ACCOUNT [ ACCOUNT SETTINGS (Basic) Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number . This includes country codes, access codes, area codes and all combina- tions of dialed digits.
26 27 27 Here is a dial plan example: (1 1 1T|[0-4] xxxxxxxxT) Explanation: 1 1 1T This will dial 1 1 1 immediately after you entering the third digit. [0-4]xxxxxxxxT Any 9-digit number starting with 0,1,2,3 or 4 will be dialed out immediately after entering the 9th digit.
28 29 DND When the DND function is enabled, the icon shows and all incoming calls will be rejected. Users can nd a record of rejected calls in the incoming call record in the Call History . When the DND soft key is pressed in idle mode, the DND function is activated or deactivated.
28 29 29 2) There are 3 options: Always, Busy and No Answer . 3) Make a selection and press the OK button or Enter soft key . Choose to activate or deactivate the feature, then press the DOWN navigation key to enter the phone number to which calls will be forwarded.
30 3 1 Call Log The IP120 can store up to 1 00 calls in the Call log. There are 5 dierent lists: • All calls • Forwarded calls • Missed calls • Received calls • Dialed calls T h e ca ll l og s c a n b e a cc es se d t h r o u g h th e we b i n t e r f ac e (C ON T AC T [ P H O N E C A L L IN FO ).
30 3 1 3 1 During an Active Call Mute This function allows users to mute the microphone of the phone during a call. Users cannot be heard by the other party , but can still hear all other parties while mute is enabled.
32 33 Cal l W ait in g C on gu rat io n T o c on gure Ca ll W ait ing via th e p hon e i nte rfa ce: 1) Mak e s ure the ac tiv e U ser T ype is ad min or va r .
32 33 33 3-w ay Co nf ere nce The IP 120 is abl e t o e sta bli sh a t hree -pa rty co nfe ren ce by l oca lly co nne cti ng the aud io sig nal s of tw o c all s. T o e sta blis h a co nfe ren ce via the ph one in ter fac e: 1) On c e th e 1 s t ca ll i s ac tiv e , pr ess th e Con f s of t k e y an d t h e 1s t c a ll er is pu t on h ol d.
34 35 To listen to new messages via the phone interface: 1) Press the VOICEMAIL button. 2) The users will be prompted to enter the password which is needed to connect to the V oIP telephony system. 3) The voice mailbox is called and users are able to listen to their new and old voicemails.
34 35 35 These parameters can only be congured via the web interface: 1) Go to ACCOUNT [ ACCOUNT SETTINGS. 2) Select desired account. 3) Set any desired parameters in the Advanced section. Check with the network administrator or service provider for more information.
36 37 Reset to Factory Settings Users should reset the phone only when the phone conguration has been changed and the phone is no longer functioning anymore. To maintain the con- guration of the phone, please see the network administrator or service provider for assistance.
36 37 37 Note: When perform a factory reset, all current settings including contact list, call history , account settings, etc will be lost. The phone will have to be congured manually or reprovisioned. Firmware Update and Autoprovisioning The phone is delivered with pre-installed rmware.
38 39 Note: Ask the network administrator for the decrypt password. To set the AES K ey via the phone interface: Press the Menu soft key [ 3. SETTINGS [ 2. ADVANCED [ 6. Set AES Key . Enter the Common AES and the MAC-oriented option. Press the OK button or Save soft key to save the changes.
38 39 39 Programmable keys The keys from 0-9 ( memory keys ) and the Hot key on the keypad are editable. Users can customize specic features for these keys according to their needs.
40 4 1 Line The most frequent usage for line keys is assigning them one of the three possible user accounts for call management. To assign the key as Line via the web interface: Go to PHONE [ FUNCTION Keys (Line K ey) Speed Dial Users can congure the line keys as a simplied speed dial key .
40 4 1 4 1 Transfer Users are able to congure a line key as a transfer key to perform the Blind/At- tended/Semi-Attended Transfer . The main dierence with Transfer hard key is in this case users can pre-congure the number to which transfer will be performed.
42 43 Call P ark Call P ark is a feature that allows a user to put a call on hold at one telephone set and continue the conversation from any other telephone set. Not all service pro- viders support this feature. Please check with the service provider or IP PBX vendor for more details.
42 43 43 Trouble shooting The phone cannot register to the server Check the IP address (press the OK key for status). Check the gateway . Check the DNS server . Make sure all account information is veried correct as received from the service provider .
44 45 How can a user refuse incoming calls during a call? To refuse current incoming call press the MUTE/CANCEL button. To refuse all incoming calls that may arrive when users are in on active calls, they can turn on the DND feature. How to update the rmware? Enter the webpage of the phone, go to SYSTEM [ UPGRADE.
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46 47 Service If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-5 1 1-3 180. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
46 47 47 Warranty Limited Warranty What your warranty covers: • Defects in materials or workmanship For how long after your purchase: • Two years, from date of purchase What we will do: • Provide you with a replacement unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
48 49 • Products purchased or serviced outside the USA • Acts of nature, such as, but not limited to lightning damage • 3rd party products, such as headsets Product Registration: • Please complete and mail the Product Registration Card packed with your unit.
48 49 49 Visit the RCA web site at www .rca4business.com Please do not send any products to the Oregon address listed in this manual or on the carton. This will only add delays in service for your product. Teleeld NA Inc. 49 15 SW Grith Dr . #205 Beaverton, Or 97 005 RCA is a trademark of RCA Trademark Management S.
An important point after buying a device RCA IP120 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought RCA IP120 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data RCA IP120 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, RCA IP120 you will learn all the available features of the product, as well as information on its operation. The information that you get RCA IP120 will certainly help you make a decision on the purchase.
If you already are a holder of RCA IP120, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime RCA IP120.
However, one of the most important roles played by the user manual is to help in solving problems with RCA IP120. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device RCA IP120 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
