Instruction/ maintenance manual of the product Internet Telephony PBX System IPX-1900 Planet
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Internet Telephony PBX System IPX-1900 User’s manual Version 1.0..
Copyright Copyright (C) 2008 PLANET T echnology Corp. All rights reserved. The products and programs described in this User ’s Manu al are licensed products of PLANET T echnology , This User ’s Ma.
3 Revision User ’s Manual for PLANET Internet T elephony PBX System: Model: IPX-1900 Rev: 1.0 (June, 2008) Part No. EM-IPX19 00 Series V1.0.
4 T able of Content s Chapter 1 ................................................................................................ 6 Introduction ............................................................................................ 6 Overview ...
5 Chapter 5 Management ....................................................................... 57 Admin Account ............................................................................................................... 57 Date & T ime .......
6 Chapter 1 1 Introduction Overview PLANET IPX-1900 IP PBX telephony systems are de signed and optimized for t he small business in daily communications. The IPX-1900 are able to accept 300 user registrations, and easy to install and manage a fully working system with the conve nience and cost advantages.
7 IP PBX Features • PBX Features Automated Attendant (AA) Interactive V o ice Responses (IVR) V oicem ail support (VM) Call Detailed Record (CDR) User Management via W eb Browsers Display 300 Regist.
Front Panel Indicators Figure 1-1. Front Panel of IPX-1900 8 T able1-1. Front Panel description of IP PBX Rear Panel Indicators Figure 1-2. Rear Panel of IPX-1900 1 12V DC 12V DC Power input outlet 2 Reset The reset button, when pressed, resets the IP PBX without the need to unplug the power cord.
9 3 WAN The WAN port supports auto negotiatin g Fast Ethernet 10/100Base-TX networks. This po rt allows your IP PBX to be connected to an Internet Access device, e.g. router, cable modem, ADSL modem, through a CAT.5 twisted pair Ethernet cable. 4 LAN The LAN port allows your PC or Swit ch/Hub to be connected to the IP PBX through a CAT.
2 Chapter 2 Prep arations & Inst allation Physical Inst allation Requirement This chapter illustrates ba sic installation of IP PBX • Network cables. Use stand ard 10/100Base-TX network (UTP) cables with RJ45 connectors. • TCP/IP protocol must be installed on all PCs.
In order to connect machine for administration, please Í Note locate your PC in the same net work segment (192.168.0.x) of IP PBX. If you’re not familiar with TCP/IP, please refer to related chapter on user’s manual CD or consult your network administrator for proper network configurations.
¾ Step2. NAT Setting LAN IP Setting LAN IP Address Private IP addre ss for connecting to a local private network. (Default: 192.168.0.1) Subnet Mask Subnet mask for the local private network (Default: 255.
Figure 2-4. Wizard-IP PBX settings Service Provider: Caller ID Service provider name Username Input Provider name Password Input Provider passwo rd Host Input Providers server address Port Providers server port T able 2-3.
Figure 2-5. Wizard-Rebooting Please consult your ISP personnel to obtain proper PPPoE/IP Í Note address related information, and input carefully. If Internet connection cannot be established, please check the physical connection or contact the ISP service staff for support information.
4. Create new connection. Select “COM ” p ort that connect PC to gateway Figure 2-7. Hyper T erminal Screen 5. Make connection(B its Pre second: 57600 Flow contact: None ) 6. Input “Enter” and Show Welcome display. 7. Login, input the Password to login.
Chapter 3 IP PBX Setup SIP Basic Setting SIP (Session Initiation Protocol) is a request-resp onse protocol, dealing with requests from clients and responses from serve rs. Particip ants are identified by SIP URLs. Requests can be sent through any transport protocol.
Max Registration Time Maximum duration of incoming regi stration/subscri ptions we allow. Default 3600 seconds. Min Registration Time Minimum duration of registrati ons/ subscriptions. Default 60 seconds Default Incoming/Outgoing Registration Time Default duration (in seconds) of incomin g / outgoing registration.
Register TimeOut Retry registration calls at every 'x' seconds (d efault 20). Register Attempts Number of registration attempts before we give u p; 0 = continue forever.
User Extensions Setup ¾ Extension List Figure 3-5. User extension settings Advance Click to edit an extension other setting. Delete Click to delete an extension.
20 User Extension Input Extension number Password Input Extension password Caller Id Input Extension caller id T able 3-5. Extension advance descriptio n - Call group / Pickup group select : Call Group An Extension can set single/multiple call group(s) 1 -10 id Pickup Group An Extension can set single/multiple Pickup group(s) 1-10 id T able 3-6.
Figure 3-7. Server Providers Setting ¾ Add New Service Pro viders Step 1. Press “ Add ” button to add an new service p rovider information. Figure 3-8. A dd new service providers Step 2. Fill in the required information in Se rvice Provider Advance Setup page.
Registrar Server Port Port number of SIP Register Server. Assigns a value from 1024 to 65535, the common default SIP port is 5060. Outbound Proxy Address Outbound Proxy server’s IP address / Domain name. Assign a server’s IP / Domain name which is in charge of call-out service.
Press “Advance” to Edit an FXO Prot as below Figure 3-1 1. FXO T runk list Figure 3-12. FXO Advance setting Port Num Analog Port Number (System Define) Caller id The caller ID will be sent between the callee and caller and will be displayed on SIP device LCD panel for identification.
Trunk Management – Gateway Trunk Gateway Trunk Setting all ows IP PBX makes VoIP calls to external Gateway by peer-to-peer mode. If the FXO ports of external Gateway have connect ed with PSTN lines, the user can make outgoing PSTN calls via external Gateway by this function.
¾ Add New Trunk Group Step 1. Press “ Add ” button to add an new Group Name information. Figure 3-17. Add an ne w Group Name Step 2. Fill in the required information in Trunk G roup Setup page.
One-St age Call: 1. If user dials 81 123456, this call will hunt SIP_T runk_1 and send 12 3456 to call out. 2. If user dials 82 234567, this call will hunt SIP_T runk_2 and send 23 4567 to call out. 3. If user dials 0 345678, this call will h unt FXO_Gateway and send 345678 to call out.
¾ Scenario Sample Example I: Phone Pattern Figure 3-21. Dialing Rules list - 1 1. 1N (N: single digit from 2~9, excl. 0 and 1) In this example, when the calle r (User/IP-Phone) dial the number range from “12 to 19” , iPBX / WiPBX will send the call to SIP Proxy Server 2.
2. When User / IP-Phone call “094 3123123”, iPBX will automatically dial “0943123123” to SIP Proxy Server. 3. When User / IP-Phone call “43123123”, iPBX will au tomatically dial “0943123123” to SIP Pr oxy Server. How to setting call out by SIP trunk / FXO (PSTN)trunk / Gateway trun k ? Step 1.
Figure 3-25 IP PBX T runk group - 1 2.2 Group number “002” m eans you want Group these 4 Gateway T ru nks (GW_T runk_A) Figure 3-26 IP PBX T runk group – 2 Group number “003” means you want .
Step 3. S tart to call by SIP trunk / FXO (PSTN) T runk / Gateway trunk ( 一 )One-S t age call by SIP trun k Example : Call out and hunt “ SIP_T runk_1 “ SIP T runk P i c k u p t h e I P P H O N .
¾ Sample: Figure 3-29. Auto-attend ant sample Attendant Message The Attendant Message on the IPBX systems, it is can auto-answer attendant message setting on the attendant time, IPBX message can play voice to SIP T runk and Gateway's FXO, and FXS port.
G.11( .gsm ) You can upload gsm format voice file to I PBX. Service Number A ssociate a dial numbe r with a call group voice instruction to instruct incoming calls Ext/Hunt Group Specificity the call group hunting.
Day Setting Defined Start Day / End Day. Time Setting Defined Start Time / End Time. Month Setting: Defined Start Month / End Month . Date Setting Defined Start Date / End Date. Message Select play voice message. Auto Attendant Serv ice Method Defined the Auto Attendant Service Method.
Upload Voice File This page allows transfer music on hold file or PBX Voice Files from your PC to IPBX. Figure 3-35. On-hold voice uploads Click Browse and select your file, then click upload to finish . Figure 3-36. Answer exten sion voice upload Answer extension Call from registered IP-Phone to record the voice menu.
Extension to Dial for Parking Calls Set an extension number to dial when need to park the call. Default number is 700 . What extension to park calls on Set the Extensi on range for call parking retrieving. ( Example : '701-720'). Number of seconds a call can be parked for Set allowed parking time for the parking call.
¾ Transfer Feature Figure 3-39. T ransfe r feature settings Attendant Transfer When you attendant transfer fail, you can definition other transfer number Blind Transfer Blind Transfer , When Ex: Ext 100 call Ext 200, Ext 200 blind transfer to Ext 300 , Ignore the Ext.
¾ SMTP Setting SMTP is a rel atively simple, text-based protocol, where one or more recipient s of a message are specified. Input the valid account number , the extension setting voice mail will be been in used.
Figure 3-43. Hunt Group list Figure 3-42. Hunt Group more informat ion ¾ Add New Hunt Group Step 1. Press “ Add ” button to add a new Group Name information. Figure 3-43. Add an ne w Group Name Step 2. Fill in the required information in Hunt Group S etup page.
A, when the caller dial “20”, all extensions un der Group A will ring). Default incoming call dial number i s empty . Ring (Group/Extension) Timeout Setup a timeframe to control the call group hunting timeout. Default setting is 30 sec . T able 3-25.
4 Chapter 4 Network Setup W AN & LAN Setup WAN (Wide Area Network) is a netwo rk connectio n connecting one or more LANs together o ver some distance. For example, the means of connectin g two office buildings separated by several kilometers would be referred to as a WAN connection.
¾ Static IP If you are a leased line user with a fixed IP addre ss, enter in the IP address, subnet mask, gat eway address, and DNS (domain nam e server) add ress(es) provided to y ou by your ISP. Each IP address entered in the fields must be in the appropriate IP form, which are four IP octets separated by a dot (x.
Figure 4-3. W AN-DHCP settings ¾ PPPoE Point-to-Point Protocol over Ethernet (PPPoE). Some ISPs provide DSL-based services an d use PPPoE to establish communication link with end-users . If you are connected to the Internet through a DSL line, check with your ISP to see if they use PPPoE.
called www.IP-PBX.com . When we need to find the host name from an IP address we send a request to the host using its IP address. The ho st will respond with its host name. ¾ WAN Port MAC The MAC (Media Access Control) Add ress field is re quired by some Internet Service Providers (ISP).
Figure 4-6. MTU and MRU setting s For Static IP, both MTU and MRU are set to 1500 bytes as default value. Í Note For DHCP, both MTU and MRU are set to 1500 bytes as default value. For PPPoE, both MTU and MRU are set to 1492 bytes as default value. ¾ DNS Server DNS stands for Domain Name System.
¾ LAN Setting These are the IP settings of the LAN (Local Area Netw ork) interface for the dev ice. These settings may be referred to as "private settings". You may c hange the LAN IP address if needed. The LAN IP address is private to your internal network an d cannot be seen on the Internet.
Expired Time of the DHCP lease for each client computer. DHCP Server is a useful tool that automates the assignment of IP addresses to numbers of comput ers in your network.
Static Route S t atic routes are special routes that the network administrator manually enters into the route r configuration for local network m anagement.
Figure 4-13. NA T settings ¾ NAT Setting Figure 4-14. NA T settings Network Address Translation Enable/Disable NAT. IPSec Pass Through IPsec (Internet Protocol Security) is a framework for a set of protocols for security at the network or packet proce ssing layer of network communication.
49 L2TP Pass Through L2TP (The Layer 2 Tunne l Protocol) is an emerging Internet Engi neering Task Force (IETF) standard that combine s the best features of two existing tunneling protocols: Cisc o's Layer 2 Forwarding (L2F) and Microsoft's Point-to-Point Tunneling Protocol (P PTP).
Figure 4-15. Vi rtual server mapping settings Enable Enable/Disable the virtual server mappi ng, default setting is Disable. WAN Port The port number on the WAN side that will be used t o access the virtual service. Enter the WAN Port number, e.g. enter 80 to represent the Web (http server), or enter 25 to represent SMTP (email server).
Trigger Type This is the protocol used to trigger the special appli cation. Public Port This is the port numbe r on the WAN side that will be used to access the application. You may define a single port or a range of ports. You can use a comma to add multiple ports or port range s.
52 Block Wan IP Port Block time setting. Select Always or By Schedule. Day Block Day setting, select a All / Mon-Sat./ Mon-Fri./Mon./ Tues./ Wed./Thu./Fri.
Figure 4-18. URL filter settings Enable Enable/Disable the URL filter function , default setting is Disable. Enable Enable/Disable Block URL to the Clinet IP, default setting is Disable Client IP This is the Clinet IP is LAN address. Example: 192.168.
UPnP UPnP provide s support for communication between control p oints and devices. The network media, the TCP/IP proto col suite and HTTP provide basic net wo rk connectivity and addressing needed.
Figure 4-21. DDNS settings Enable Enable/Disa ble the DDNS service, default setting is Disable. DDNS Server Ty pe The IP-PBX support two types of DDNS, DynDns.org or No-IP.com DDNS Username The usernam e which you register in DynDns.or g or No-IP.c om website.
. Figure 4-22. SNMP setting s Enable Enable/Disable the SNMP servic e, default setting is Disable. (Support SNMP version 1 or SNMP version 2c). SNMP Read Community SNMP Read Community string so that EPICenter can retrieve information.
5 Chapter 5 Management Admin Account The administrator account can acce ss the manag ement interface through the web bro wser. Figure 5-1. Management settings Administrator Name Assign a name to represent the administrator a ccount. Maximum 16 characters.
z The administrator name and password are case-sensitive and the “blank” character is an illegal character z Only the administrator account has the ability to change account password. Í Note Date & Time ¾ Manual Time Setting Figure 5-2. Date/T ime-Manual time settings Manual Time Setting Set up the time manually.
Time Zone Choose your time zone, Default is (GMT+8:00) Beiji ng, Singapore, Taipei. Daylight Saving Enable / Disable. Default is Disabling, time during which cl ocks are set one hour ahead of local st andard time; widely adopted during summer to provide extra daylight in the evenings.
Factory Default This function is used to restore all the parameters back to factory d efault setting. You can use the Save/Restore Setting to check the factory default c onfiguration, after you click on the Set button. Figure 5-6. Factory default settings Firmware Update Y ou can upgrade the firmware of the device using this t ool.
6 Chapter 6 Information System Information System Information pag e indicates the current setup-status of the device, it includes LAN, WAN, (Status and MAC Address), Host Name / System Date time / Machines Life time and syste m firmware information.
PBX Extension Status This page displays the info rmation of Extension/Users Registration statu s. Figure 6-2. Extension S tatus Register OK SIP device is connected to IPPBX Talk on the telephone The connection from/to the other en d of SIP device is established.
Call Detail Record Call Det ail Record (CDR) cont ains the call history of the extens ions when calls was made or received. Recorded information incl ude: Source Number , Dest ination Numb er , S t art T ime, Answer T ime, End T ime, Duration Ti me and S tatus.
Appendix A How to use Call Parking function The followings are the Cal l Park function settings, and all of VoIP devices (ATA , GW and IP Phone) were registered with Wi-Fi IP PBX. ¾ Extension to Dial fo r Parking Calls: 700 ¾ Extensions to park calls on :701-7 20 Figure A-1.
Appendix B How to use Call Pick-up function The followings are the Call Pickup function setting s, and all of VoIP devices (ATA, GW and IP Phone) were registered with IP PBX. ¾ Pickup Extension: *8 Figure B-1. Call Pickup sample scenario 1. Ext.300 call to Ext.
Appendix C Record Sound Sample This sample for how to record soun d, as gsm format file for ipbx series use. A) Visit to www . nch.com.au sound home-page, to downl oad Wave pad v3.05 (for windows) sou nd tools install your pc. B) In this screen, create a new file , Input 8000Hz a nd select mono (Single) channel then press ok to finish.
D) Press S tart recording E) Save the current file as W A V or gsm format to finish. ¾ Convert Wav to G729 format Example A) Visit to www .voiceage.com home-pag e, to download Open G729 encoder sound tools uncompress to your pc. B) Convert W A V format file to g729 format file.
Appendix D Record V oice Guide Process IPX-1900 provides Record Voice Menu by Phone function. Plea se register your VoIP devices to Wi-Fi IP PBX at first, and then check the Record voice code from “ IP PBX Setup -> record Voice Menu ” page. Figure C-1.
Appendix E V oice Communication Samples The chapter shows you the concept and command to help you configur e your IP PBX System through sample configuration.
STEP 2: Click the “ Add ” button to create extensi on account ex t.100 and ext.101. Figure D-4. Add extens ion setting of IP PBX STEP 3: Please log in VIP-254T_B and browser to “ SIP settin g Æ Domain Service ” configuration menu. Insert the account/password informatio n then save and reboot machine.
STEP 5: After both of devices have registered to IP PBX successfully , it could browse to “ Information -> PBX Extension S tatus ” p age to show the registratio n status: Figure D-8. Extension status ¾ Test the Scenario: 1. VIP-254T_B pick up the telephone 2.
¾ Machine Configuration: STEP 1: Please refer to the first sample and let VIP-154T and VIP-192 register to IP PBX. STEP 2: Please log in IP PBX via w eb browser and browse to “ IP PBX Setup Æ User Extensions Setup ” configuration menu to add four a ccounts for VIP-480FO usin g.
STEP 4: Browse to “ IP PBX Setup Æ T runk Management Æ Gate w ay T runk ” configuration menu. Fill in the IP addre ss of VIP-480FO for connectin g wi th VIP-480FO by peer-to-peer mode, and press the “ Insert ” button for activate the configurat ion.
Figure D-15. Set up the Hunt ing Member of FXO ports Figure D-16. Set up the Proxy Server IP address for register to IPX-1900 STEP 7: Browse to “ Dialing Plan ” configuration menu. Add an Incoming Di al Plan (no.1x) for redirect the PSTN outgoing calls to FXO port s.
Figure D-18. Hot Line to auto-attendant of IPX-1900 STEP 8: After all of devices have registered to IP PBX successfully , the Extension St atus page will show the registration st atus: Figure D-19. Extension status page with Phone and Gateway regi stered ¾ Test the Scenario: 1.
IP Phone make external SIP Proxy calls via SIP Trunk In the following samples, we’ll introduce VIP-154T and VIP-192 makes SIP Proxy calls via SIP T runk applications. Figure D-20. Installation example with FWD SIP Prxoy ¾ Machine Configuration: STEP 1: Please refer to the first sample and let VIP-254T and VIP-255PT register to IP PBX.
STEP 3: Browse to “ IP PBX Setup Æ T runk Manag ement Æ T runk Group ” config uration menu. Add a T runk Group for making external SIP Proxy calls. Figure D-22. Add Trunk Group numbe r STEP 4: After the SIP T runk has registered to FWD SIP Proxy successfully , the Service Provider St atus page will show the registration st atus: Figure D-23.
Appendix F IPX-1900 Series S pecifications Product Internet T elephony PBX System Model IPX-1900 Hardware LAN 1 RJ-45 (10/100Base-TX , Auto-Sensing/Switching) WAN 1 RJ-45 (10/100Base-TX , Auto-Sensing/Switching) Standards and Protocol Call control SIP 2.
79 Internet Sharing Protocol TCP/IP, UDP/RTP/RTCP, HTTP , ICMP, ARP, NAT, DHCP, PPPoE, DNS Advanced Function NAT/Bridge mode, DHCP server, Static Route, DMZ, Virtual Server, Port Trigger, Packet / URL.
80 Appendix G IPX-1900 Module Card Specifications IPX-19FO Card Technical Specifications Signaling Loop St art / DTMF No. of channels 2 Interface Connectors 2 RJ-1 1 2-pin modular jacks AC Impedance Selection 600 Ω /900 Ω / Global Impedance / Sixteen Impedance for selection.
FXO Port Pin Assignments The FXO Telephony Interface has 2 RJ-11C/W modular jacks. The following diagram and table show the assignments of the pin for the R-J11 port. 81 RJ-1 1pin Signal 1 2 Tip 3 Ring 4 12 3 4 FXS Port Pin Assignments The FXS Telephony Interface has 4 RJ-11C/W modular jacks.
EC Declaration of Conformity For the following equipment: *T ype of Product : Internet T elephony PBX system *Model Number : IPX-1900 * Produced by: Manufacturer‘s Name : Planet T echn ology Corp. Manufacturer‘s Address: 1 1F , No 96, Min Chuan Road Hsin T ien, T aipei, T aiwan, R.
An important point after buying a device Planet Internet Telephony PBX System IPX-1900 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Planet Internet Telephony PBX System IPX-1900 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Planet Internet Telephony PBX System IPX-1900 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Planet Internet Telephony PBX System IPX-1900 you will learn all the available features of the product, as well as information on its operation. The information that you get Planet Internet Telephony PBX System IPX-1900 will certainly help you make a decision on the purchase.
If you already are a holder of Planet Internet Telephony PBX System IPX-1900, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Planet Internet Telephony PBX System IPX-1900.
However, one of the most important roles played by the user manual is to help in solving problems with Planet Internet Telephony PBX System IPX-1900. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Planet Internet Telephony PBX System IPX-1900 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
