Instruction/ maintenance manual of the product K700 Pitney Bowes
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© 2005 Pitney Bowes Inc. All Rights Reserved Printed in the USA or Canada Printed on recyclable paper For Service or Supplies 5500 Explorer Drive Mississauga, Ontario L4W 5C7 www .pitneybowes.ca U s er G u id e Canada English V ersion PB Form SV61503 Rev .
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i SV61503 Rev . A ©2005 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval sys tem o f any type or t ransm itted by a ny me ans, elec troni cally or mec hanic ally , witho ut th e exp ress, writ ten p ermi ssion of P itney Bowe s.
ii Declaration of Conformity According to FCC Rules Part 2 , Paragraph 2.1077 This device, K700 digital postage meter , complies with Part 15 of the FCC Rules.
iii wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACT A. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant.
iv Servicing This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur . Failed units will be returned to the Pitney Bowes U.S. Service Center . For reference purposes, the Pitney Bowes U.S. Service Center contact address is: Pitney Bowes Inc.
v SV61503 Rev . A Pitney Bowes Contact List If Y ou Need Assistance • Product Name: K700 Digital Postage Meter • Model Number: K700 • For support, go to: www .pitneybowes.ca • T o order Pitney Bowes supplies and accessories, call 1-8 00-67 2-693 7 and foll ow th e tel ephon e pro mpts, or g o to: www .
vi SV61503 Rev . A vi.
vii SV61503 Rev . A T able of Contents 1 • Introduction About the Pitney Bowes Small Office Series™ ....................... 1-1 About Y our Digital Postage Meter ........................................... 1-1 About Downloads to Y our Postage Meter .
viii SV61503 Rev . A T able of Contents 5 • Adding Postage Postage and Y our Postage Meter ........................................... 5-1 Checking the Funds (Postage) in Y our Postage Meter ........... 5-1 Printing a Funds (Postage) Report ........
ix SV61503 Rev . A T able of Contents 7 • Ink Maintenance Low Ink W arnings ................................................................... 7-1 Replacing the Ink Cartridge .................................................... 7-1 Printing T est Pattern .
x SV61503 Rev . A T able of Contents 1 1 • Supplies and Options Supplies and Accessories ...................................................... 1 1-1 Options ................................................................................... 1 1-1 Appendix A When is T ext Entry Used? .
1-1 SV61503 Rev . A Section 1 Introduction About the Pitney Bowes Small Office Series™ Pitney Bowes Small Office Series™ is a line of unique mailing solu- tions for small businesses and those with home offices.
1-2 SV61503 Rev . A 1 • Introduction About Downloads to Y our Postage Meter Y our postage meter uses the Pitney Bowes IntelliLink® postage me- ter system, which allows you to download information directly into your machine.
1-3 SV61503 Rev . A 1 • Introduction Postal Requirements Y our postage meter is issued under the oversight of the Canada Post Corporation (CPC) and you must follow some basic requirements. • Mail must have the correct date and postage amount in the me- ter stamp (indicia).
1-4 SV61503 Rev . A 1 • Introduction Specifications Equipment Size of Base Model: 8.4” (213 mm) H x 13.8” (351 mm) L x 10.4” (264 mm) D Size of Base Model with Optional Weighing Platform: 9.1” (231 mm) H x 13.8” (351 mm) L x 10.4” (264 mm) D Weight: 7.
1-5 SV61503 Rev . A 1 • Introduction IMPORT ANT : For best results, always make sure your material conforms to our published specifications. Material (see figure below) Minimum Size: 5" x 3.5" (127 mm x 89 mm) Minimum Thickness: 0.007" (0.
1-6 SV61503 Rev . A 1 • Introduction Important Safety Notes Follow the normal safety precautions for all office equipment. • Use only Pitney Bowes approved supplies, in particular aerosol dusters.
1-7 SV61503 Rev . A 1 • Introduction Important Safety Notes (continued) • DO NOT route the power cord over sharp edges or trap it be- tween pieces of furniture. Make sure there is no strain on the power cord. • T o reduce the risk of fire or electrical shock, DO NOT attempt to remove covers or disassemble the control panel or its base.
1-8 SV61503 Rev . A 1 • Introduction Important T elephone Safety Instructions The digital postage meter connects directly to analog telephone lines. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to per- sons.
2-1 SV61503 Rev . A 1 2 3 Digital Postage Meter–Front 1. Control Panel —allows you to enter and set up information on your meter . 2. LED —lights amber when your postage meter is low on ink (one blink indicates the postage meter is out of ink). 3.
2-2 SV61503 Rev . A 2 • Getting to Know Y our Postage Meter Control Panel 1. LCD Display —shows the current status of your postage meter and prompts you through all setup operations in a two-line LCD.
2-3 SV61503 Rev . A 2 • Getting to Know Y our Postage Meter 1. Phone Jack —allows you to connect to an analog phone line (the same type of line that a Fax machine uses).
2-4 SV61503 Rev . A 2 • Getting to Know Y our Postage Meter.
3-1 SV61503 Rev . A Section 3 Running Mail Checklist Before Running Mail Before you run mail on your digital postage meter , review these items: • Make sure your postage meter is plugged into a properly ground- ed, 1 10 V AC receptacle. Always follow the safety precautions listed in Section 1- I ntr od uct io n.
3-2 SV61503 Rev . A 3 • Running Mail Applying Postage There are several ways you can apply postage using your postage meter . Each method is described in its own section that follows. NOTE 1: For applying postage, the postage meter does not have to be connected to a phone line.
3-3 SV61503 Rev . A 3 • Running Mail Processing a Letter Using the Optional Scale All mail pieces under 500g are considered Lettermail and the post- age for these items must be calculated using the internal rating feature. The following outlines the procedure for rating Lettermail.
3-4 SV61503 Rev . A 3 • Running Mail Processing a Letter Without Optional Scale Use this method when you already know the weight of a mail pie ce and you are n ot us ing t he op tiona l sca le. 1. Press Menu . 2. Use the Review keys to scroll and select "T ype in a Weight?”.
3-5 SV61503 Rev . A 3 • Running Mail Processing Parcels NOT E: The K 700 p ostag e met er do es no t pro vide rates for packa ges. T o process a package you must know the amount of postage for your weight of your package and the method in which you want to send it.
3-6 SV61503 Rev . A 3 • Running Mail Adding More Postage to Correct a Mail Piece In the event that a mail piece is rated incorrectly or an incorrect post- age value is entered for a parcel, you can add additional postage by printing a unique Postage Correction meter stamp.
3-7 SV61503 Rev . A 3 • Running Mail Correcting the Date on a Mail Piece In the event that a mail piece has an incorrect date on its meter stamp, you can fix the date by printing a unique Date Correction me- ter stamp. Follow the steps below . 1. Press Menu .
3-8 SV61503 Rev . A 3 • Running Mail Printing a Statement of Mailing or Manifest Payment If you have a Canada Post Distribution Services Contract Agreement and you wish to use your postage meter as .
4-1 SV61503 Rev . A Section 4 Printing Options Printing Options There are various printing options available when processing mail through your digital postage meter . Refer to the table below . Printing Option Used for Outgoing Mail Used for Incoming Mail Pri nt a n ormal meter stam p (pos tage indici a).
4-2 SV61503 Rev . A 4 • Printing Options Manually Changing Printed Date for the Meter Stamp Y ou may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing.
4-3 SV61503 Rev . A 4 • Printing Options Adding/Removing an Envelope Ad to the Meter Stamp 1. Press Menu . 2. Use the Review keys to scroll until you see the ad screen (the current ad, if any , is listed). Adding/Changing an Ad - Press Y es/enter and use the Review keys to scroll through the list of ads.
4-4 SV61503 Rev . A 4 • Printing Options Printing Envelope Ad Only (no meter stamp) Y ou may want to use this feature to add your company's message to incoming mail. 1. Press Menu . 2. Use the Review keys to scroll and select "Change meter stamp type?”.
5-1 SV61503 Rev . A Section 5 Adding Postage/Connecting to Data Centre Postage and Y our Postage Meter Postage is stored internally in your postage machine. When you need to add more, you simply connect your machine to an analog phone line, select the menu selection to refill postage, and specify the amount of postage you wish to download.
5-2 SV61503 Rev . A 5 • Adding Postage/Connecting to Da ta Centre Plug phone line in here Connecting Y our Po stag e Met er to Ana log Phone Lin e Y our postage meter must be con- nected to an analo.
5-3 SV61503 Rev . A 5 • Adding Postage/Connecting to Data Centre Checking Y our Account Balance in the Postage By Phone® System Y ou can check your Postage By Phone® system account balance at any time. 1. Connect your postage meter to an analog phone line.
5-4 SV61503 Rev . A 5 • Adding Postage/Connecting to Da ta Centre Adding Postage to Y our Po stag e Met er Y ou can add postage to your postage meter any time you need to, as long as you h ave e nough fund s in your Posta ge By Phon e® s ystem acc ount.
5-5 SV61503 Rev . A 5 • Adding Postage/Connecting to Data Centre D ow nl o ad s fr o m th e D at a C e n tr e to Y ou r Pos tage Met er When you connect to the Pitney Bowes Data Centre (using an ana.
5-6 SV61503 Rev . A 5 • Adding Postage/Connecting to Da ta Centre Software Update If there has been an important update to the software that runs your pos tage meter , you will be n otifi ed th at a requi red u pdate is n ecess ary .
6-1 SV61503 Rev . A Section 6 Machine Settings Machine Settings Machine Settings Machine settings allow you to customize your digital postage meter for the way you run your mail and add security to those features that are sensitive to your organization.
6-2 SV61503 Rev . A 6 • Machine Settings Using the Preset Feature The preset feature allows you to save pre-defined values such as postage, class, weight, envelope ad, account etc., within your ma- chine that you can call up when necessary . Y ou don’t have to program the values that go into a preset in the tra- ditional sense.
6-3 SV61503 Rev . A 6 • Machine Settings Turning the Preset Feature On or Of f 1. Press Menu . 2. Use the Review keys to scroll and select "Change setup?". 3. Use the Review keys to scroll and select "Use preset setup?". T urning ON Preset - Press Enter/yes at "T urn preset ON?" prompt.
6-4 SV61503 Rev . A 6 • Machine Settings Checking the Batch Count 1. Press Funds. 2. Scroll until you see a screen similar to below . The number of pieces are shown on the top line and the accumulated postage is on the bottom line.
6-5 SV61503 Rev . A 6 • Machine Settings Printing the Batch Count information 1. Press Menu . 2. Use the Review keys to scroll and select "Select a report?". 3. Use the Review keys to scroll and select "Print funds report?”. When prompted, insert an envelope or tape strip into the mail slot.
6-6 SV61503 Rev . A 6 • Machine Settings Setting Sleep Mode Activation Time Y ou can set the amount of time the postage meter waits until enter- ing "sleep mode". When the postage meter is in sleep mode, the display is blank (except for the time in the lower right) and you can't process mail.
6-7 SV61503 Rev . A 6 • Machine Settings Activating Sleep Mode Manually Y ou can put the postage meter into "sleep mode" at any time. When the postage meter is in sleep mode, the display is blank (except for the time in the lower right) and you can't process mail.
6-8 SV61503 Rev . A 6 • Machine Settings Setting the High V alue W arning Y ou can have the postage meter warn you when you manually key in a postage value that is higher than a maximum amount that you specify . This feature helps prevent you from accidentally printing a postage value that's more than you need.
6-9 SV61503 Rev . A 6 • Machine Settings Setting the Low Funds W arning Y ou can have the postage meter warn you when your postage (funds) in the machine reaches a certain amount. This warning acts as a reminder for you to add more postage to your machine (by con- necting to the Data Centre and downloading funds).
6-10 SV61503 Rev . A 6 • Machine Settings Changing Language Y ou can change the language on the display to English or Français. 1. Press Menu. 2. Use the Revie w key s to scrol l and sele ct: Eng lish to Fr ench : "Cha nge t o Fra nçais " Fre nch t o Eng lish: "Cha nger pour Engli sh" 3.
7-1 SV61503 Rev . A Section 7 Ink Maintenance Replacing the Ink Cartridge NOTE: We recommend that you keep a spare ink cartridge on hand at all times. 1. Press Menu . 2. Use the Review keys to scroll and select "Us e ink func tions ?". 3. Use the Review keys to scroll and select "R eplac e ink car tridg e?".
7-2 SV61503 Rev . A 7 • Ink Maintenance 5. Pr ess the to p o f th e i nk cart rid ge lat ch ( on the gre en "un lock " i con ). Replacing the Ink Cartridge (continued) 6. T ilt the old c artri dge t oward s you and lift out. Disca rd ol d car tridg e.
7-3 SV61503 Rev . A 7 • Ink Maintenance Good T est Print (No Missing Lines) Poor T est Print (Missing Lines) Printing T est Pattern Running a print test may help you identify a printing problem. 1. Press Menu . 2. Use the Review keys to scroll and select "Us e ink func tions ?".
7-4 SV61503 Rev . A 7 • Ink Maintenance Replacing the Print Head IMPORT ANT : This procedure should only be done under the direc- tion of or with the permission of a Pitney Bowes representative. 1. Press Menu . 2. Use the Review keys to scroll and select "Us e ink func tions ?".
7-5 SV61503 Rev . A 7 • Ink Maintenance Replacing the Ink T ray IMPORT ANT : This procedure should only be done under the direc- tion of or with the permission of a Pitney Bowes representative. 1. Press Menu . 2. Use the Review keys to scroll and select "Us e ink func tions ?".
7-6 SV61503 Rev . A 7 • Ink Maintenance.
8-1 SV61503 Rev . A Section 8 Reports Reports Y our postage meter allows you to view and print reports for funds us- age, postage refills, postage tracked by account, and other valuable data. The printable reports are done right from your postage meter on an envelope or tape sheet.
8-2 SV61503 Rev . A 8 • Reports Accounting Report Y ou can view and print your account totals any time. Y ou may want to do this before you clear or delete an account, such as at the end of a fiscal year . 1. Press Menu . 2. Use the Review keys to scroll and select "Select a report?".
8-3 SV61503 Rev . A 8 • Reports Software V ersion Report This report lists software information about your postage meter . 1. Press Menu . 2. Use the Review keys to scroll and select "Select a report?". 3. Use the Review keys to scroll and select "Print Software V ersion report?".
8-4 SV61503 Rev . A 8 • Reports.
9-1 SV61503 Rev . A Section 9 Departmental Accounting (Optional) Optional Departmental Accounting Feature When you purchase the optional accounting feature, you can set your postage digital postage meter up to track postage costs in- curred by individuals or departments in your organization (e.
9-2 SV61503 Rev . A 9 • Departmental Accounting (Optional) Creating an Account Y ou need to create an account before you can use the departmental accounting feature to track postage. 1. Press Menu . 2. Use the Review keys to scroll and select "Use Accounting func- tions?".
9-3 SV61503 Rev . A 9 • Departmental Accounting (Optional) Viewing Account T otals Y ou can view your account totals any time using this option. 1. Press Menu . 2. Use the Review keys to scroll and select "Use Accounting functions?". 3. Use the Review keys to scroll and select "View Account Postage and pieces?".
9-4 SV61503 Rev . A 9 • Departmental Accounting (Optional) Printing an Accounting Report Y ou can view and print your account totals any time. Y ou may want to do this before you clear or delete an account, such as at the end of a fiscal year . 1. Press Menu .
9-5 SV61503 Rev . A 9 • Departmental Accounting (Optional) Clearing All or Some of the Accounts Y ou can clear the postage totals on an account when necessary (for example, at the end of a fiscal year). IMPORT ANT : Make sure your really want to clear an account.
9-6 SV61503 Rev . A 9 • Departmental Accounting (Optional) Deleting an Account Y ou can delete an account when necessary . IMPORT ANT : Make sure your really want to delete an account. Once you do, the account information is gone forever . We suggest you prin t an accou nting repo rt fir st (s ee ea rlier top ic) b efore delet ing.
10-1 SV61503 Rev . A Section 10 T roubleshooting Getting Help There may be times when you need help to solve a problem, or you may want more information about how your digital postage meter works. P lease read the troubleshooting information in this section first.
10-2 SV61503 Rev . A 10 • T roubleshooting Printing is Incomplete, Streaked, or Poor Quality Y ou may need to clean the printer nozzles to fix the printing problem. 1. Press Menu . 2. Use the Review keys to scroll and select "Us e ink func tions ?".
10-3 SV61503 Rev . A 10 • T roubleshooting Display is Difficult to Read Y ou can adjust the LCD display contrast if necessary . 1. Press Menu. 2. Use the Revie w key s to scrol l and sele ct "C hange setu p". 3. Use the Revie w key s to scrol l and sele ct "C hange disp lay con trast ?".
10-4 SV61503 Rev . A 10 • T roubleshooting Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible.
1 1-1 SV61503 Rev . A Section 1 1 Supplies and Options Supplies and Accessories Ink Cartridge, Red Fluorescent 797-0 E-Z Seal® Sealing Solution, 1-1 18ml.
1 1-2 SV61503 Rev . A 1 1 • Supplies and Options.
A-1 SV61503 Rev . A Appendix A How to Enter T ext When is T ext Entry Used? T ext is entered when naming an account (with optional Departmental Accounting). How is T ext Entry Done? T ext entry is done via the numeric keypad in a fashion similar to cur- rent cell phone text entry .
A-2 SV61503 Rev . A Appendix A • How to Enter T ext Special Characters Special characters are accessed by repeatedly pressing the “1” key . Special characters include: Symbol Name , Comma & Ampersand * Asterisk .
B-1 SV61503 Rev . A Appendix B Glossary Account —A department (e.g., “Human Resources”) to which post- age is charged (optional feature). Y ou can assign a unique name to each account (up to 5 or 10 accounts, depending on feature pur- chased).
B-2 SV61503 Rev . A Appendix B • Glossary IntelliLink® Postage Meter System —A Pitney Bowes technology that allows you to download postage meter features, postal rates, and postage meter software updates via a digital link. Lock Code —A four-digit code that serves as a user password.
I-1 SV61503 Rev . A Index A Accessories. See Options Accounting feature Clearing all or some of the accounts 9-5 Creating an account 9-2 Deleting an account 9-6 Editing an existing account 9-3 Printing an accounting report (single and mulitple) 9-4 Setting passwords 9-2 T urning feature ON or OFF 9-1 Viewing account totals 9-3 Account No.
I-2 SV61503 Rev . A Index D Data Centre (Pitney Bowes) Downloads available 5-5 Problems dialing into 10-3 When you access 1-3, 5-5 Date Auto-advance of date 4-2 How it shows on meter stamp 4-1 Manually changing printed date 4-2 Printing date/time on incoming mail 4-4 Digital indicia.
I-3 SV61503 Rev . A Index H High value warning Explanation and setting 6-2, 6-8 I Important safety notes 1-6 Important telephone safety instructions 1-8 Incoming mail Printing options 4-3 Indicia.
I-4 SV61503 Rev . A Index M Machine settings Activating sleep mode manually 6-7 Entering the prefix for dialing out to data centre 6-9 Selecting tone/pulse for dialing out to data centre 6-9 Setting/.
I-5 SV61503 Rev . A Index O Online store, access on Pitney Powes website v Options Accounting Feature 1 1-1 Extension cable for scale 1 1-1 Internal Rating Feature 1 1-1 Scale 1 1-1 Origin postal code.
I-6 SV61503 Rev . A Index Postal requirements 1-3, 3-2 Power receptacle 2-3 Prepaid on account Definition on refill receipt 5-4 Preset feature Explanation 6-2 Recalling preset 6-4 Storing a new one .
I-7 SV61503 Rev . A Index Serial port, location and use 2-3 Settings. See Machine settings Sleep mode Definition 6-6, B-2 Manual activation 6-6 Setting sleep mode activation time 6-6 V alues present .
I-8 SV61503 Rev . A Index U Updates (downloaded into your meter) 5-5 USB Port, location and use 2-3 W Weighing with optional scale Processing a Letter Using the Scale 3-3 View avoirdupois weight 6-7 W.
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© 2005 Pitney Bowes Inc. All Rights Reserved Printed in the USA or Canada Printed on recyclable paper For Service or Supplies 5500 Explorer Drive Mississauga, Ontario L4W 5C7 www .pitneybowes.ca U s er G u i d e Canada English V ersion PB Form SV61503 Rev .
An important point after buying a device Pitney Bowes K700 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Pitney Bowes K700 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Pitney Bowes K700 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Pitney Bowes K700 you will learn all the available features of the product, as well as information on its operation. The information that you get Pitney Bowes K700 will certainly help you make a decision on the purchase.
If you already are a holder of Pitney Bowes K700, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Pitney Bowes K700.
However, one of the most important roles played by the user manual is to help in solving problems with Pitney Bowes K700. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Pitney Bowes K700 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
