Instruction/ maintenance manual of the product NN43119-101 Nortel Networks
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Norte l Communication Ser ver 1000 IP Softphone 2050 User Guide.
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3 GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Fou ndation, Inc. 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA Everyone is permitted to cop y and distribute ve rbatim copies of this license document, but changing it is not allowed.
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8 This program is free software; you can redistri bute it and/or modify it under the terms of the GNU General Public Li cense as published by the Free Softw are Foundation; either version 2 of the License, or (at your option) any later version.
Revision history 9 Revision histor y June 2010 S t andard 04.01. This document is up-issued to supp ort Communication Server Release 7.0. June 2009 S t andard 03.02. This document is up-issued to suppor t IP Softphon e 2050 Release 3.3 with Commun ication Server Release 5.
Revision history 10 to add information on using the Reset butto n in the Profiles section. December 2007 S tandard 02.01. This document is up-i ssued to support IP Softp hone 2050 Release 3. July 2007 S tandard 01.02. This document is up-issu ed to update Input Modes.
Contents 11 Contents IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 17 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Components . . . . . . . . . . . . . . . . . . . . . . . .
Contents 12 Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . 41 Linking to external directories . . . . . . . . . . . . . . . . . . . . . . . . . 42 Managing contacts from the CS 1000 Directory . . . . . . . . 47 Adding contacts to the Personal Directo ry .
Contents 13 IP Softphone 2050 USB Headset Adapter . . . . . . . . . . . . . 63 Answering calls with the USB Headset Adapter . . . . . . . . . . . 65 Hanging up calls with the USB Headse t Adapt er . . . . . . . . . . 65 Adjusting the volume with the USB Headset Adapter .
Contents 14 Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Hot Keys . . . . . . . . . . . . . . . . . . . . . . .
Contents 15 Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . 115 Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Reset conditions .
Contents 16.
IP Softphone 2050 overview 17 IP Softphone 2050 over view The IP Softphone 2050 is a business telephone app lication that you can use to make and take calls over your computer. Using a headse t or handset connecte d to your PC, you contro l calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter.
IP Softphone 2050 overview 18 — Inbox (Message) — Shift (Outbox) — Services — Expand • Dedicated call processing keys: —H o l d — Goodbye —A n s w e r —V o l u m e —M u t e —N a .
IP Softphone 2050 overview 19 • Macro functions available for programming long dialing patterns Components The IP Softphone 2050 supports six main components: • “Call Control window” on page 1.
IP Softphone 2050 overview 20 For information about ope ning the Settings window, see “IP Softphone 2 050 Settings” on page 76. System tray icon and menu You can right-click the IP Softphon e 2050 system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—to make and mana ge calls.
IP Softphone 2050 Call Control window 21 IP Softphone 2050 Call Contr ol window The IP Softphone 2 050 Call Control wind ow supports the 1100 theme— designed to look and feel like the desktop IP Phone 1100 series—as well as an additional two compact them es , available in b lack and silver.
IP Softphone 2050 Call Control window 22 Call Contr ol window The Call Control window (see Figu re 1 below and Figure 2 on page 23) includes the standard fe atures that let you make and mana ge telephone calls. For information about the ele ments of the Call Control window, see Table 1 on page 24.
IP Softphone 2050 Call Control window 23 Figure 2: Call Control Wi ndow—Compact theme (silver) Accessibility Inter face The Accessibility Interface works with JAWS® for Window s from Freedom Scientific—screen reading software th at lets visually impaired users access the full range of IP Softphone 20 50 features.
IP Softphone 2050 Call Control window 24 Call Contr ol window elements and functions Table 1 describes th e elements and functions of the Call Contro l window.
IP Softphone 2050 Call Control window 25 Navigation arrows To scroll through menus and lists in the display area. Use the Send/Enter key at the center of the navigation c luster to co nfirm menu se lection (1100 series theme only). Volume decrease increase To increase or de crease the volume.
IP Softphone 2050 Call Control window 26 Hold To place an active call on hold. The feature ke y label for the line on hold displays a flashing icon to ind icate that the cal l is on hold. Return to the call by clicking the Line button of the call on hold.
IP Softphone 2050 Call Control window 27 Hot keys You can assign keyboar d hot keys to access the full ra nge of Call Control window functions and menu options. • “Adding a hot key” on pag e 27 • “Removing a hot key” on page 28 Adding a hot key To add a new hot key: 1.
IP Softphone 2050 Call Control window 28 • Number sign (#) • Up, down, left, and right arrow keys • Shift+Up, Shift+Dow n • PageUp, PageDn • Alt+F1 to Alt+F12 • F1, Shift+F1,Ctrl+F1, Ctrl+Alt+F1, Ctrl+Alt+Shift+F1 • Space bar Removing a hot key To remove a hot key: 1.
IP Softphone 2050 Directories 29 IP Softphone 2050 Directories The IP Softphone 2050 uses two directories for maintaining and accessing co ntacts: the Local Directo ry, stored on your local har d drive, and the CS 1000 Directory, stored on your server.
IP Softphone 2050 Directories 30 Opening a Local Directory from the Call Control window To open a Local Directory: 1. Click the Menu button and select View > Local Directory . 2. Select one of the fo llowing: — On the Shortcut Bar, select Directories > Loc al Directory .
IP Softphone 2050 Directories 31 applications to the Person al Director y (or from th e Personal Directo ry to other applicat ions). An entry can contain any of the following: • Last name (up to 24 .
IP Softphone 2050 Directories 32 In Directory View mode, the number you dialed disp lays. Redial List content updates when yo u dial out. Entr ies in the Redial List ar e sorted by Call Log time. The oldest entry appears at the beginn ing of the list.
IP Softphone 2050 Directories 33 Password Administration For information about using and setting Passwo rd Administration, see “Using Password Administration” on page 110.
Installing and setting up the IP Softphone 2050 34 Installing and setting up the IP Softphone 2050 The following describes th e requirements for insta lling and setting up the IP Softphone 20 50.
Installing and setting up the IP Softphone 2050 35 The Nortel USB Audio Kit includes: • USB Headset Adapter (desktop or mob ile) • Installation Guide (English and Fre nch only) • USB cord Some kits also include a headset. The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals inste ad of headse ts.
Managing contacts from the Local Directory 36 Managing contacts fr om the Local Director y You can use the following options to manag e contacts in the Local Directory: • “Adding contacts to a Loc.
Managing contacts from the Local Directory 37 7. Click OK . Note: For m ore information about entering information in the property fields, see “Using the Properties di alog box” on pa ge 41. To add a contact to a group: 1. In the Shortcu t Bar, select the group o f shortcut lin ks to which you want to add a contact.
Managing contacts from the Local Directory 38 To delete a contact from th e Local Directory: 1. Open the Local Directory . For details, see “Opening a Loca l Directory from the Call Co ntrol window” on page 30. 2. Using your mo use pointer , select the contact you want to delete .
Managing contacts from the Local Directory 39 Note: Names in the directory are formatted as last name, fir st name . Use this format when sea rching for a cont act. 4. Click Find Now . Search results display in the Find Contact window. 5. To stop a search, click Stop .
Managing contacts from the Local Directory 40 — Right-click the contact's entry, and then click the desired telephone numb er in the menu. — To dial the default telephone number, click Dial on the toolbar. — Click the arrow beside the Dial toolbar button, and then clic k the desired telephone num ber from the list.
Managing contacts from the Local Directory 41 A cursor appears in the Group button. 4. Enter the new na me you want the group to be called. 5. Press Enter . Note: T o view the list of contacts within a group, click the desired group in the Shortcut Bar .
Managing contacts from the Local Directory 42 Properties — General tab Use this tab to store a cont act’s name, addr ess, e-mail addre ss, company information, and te lephone numbers. To create a contact record, ente r the contact’s name and at least one telephone n umber.
Managing contacts from the Local Directory 43 • Outlook directory • Windows Address Book directory (WAB) To access these external director ies, you must create a link to the desire d directory in the Shor tcut Bar. After you add the directory, an ico n appears in the Shortcut Bar.
Managing contacts from the Local Directory 44 To add a new schema to the list: 1. From the Schema tab, click Add . A Dialog box opens. The Dialog box lists all current names and fields used by the LDAP directory. 2. In the Schema Name field, enter the name you want to use for your new LDAP schem a.
Managing contacts from the Local Directory 45 Linking to Windows Address Book director y To add a link to a WAB director y in the Shortcut Bar: 1. From the m enu, select Directory > Add Link To > Windows Address Book . A Properties dialog box appears.
Managing contacts from the Local Directory 46 Note 1: Y ou cannot directly add con tacts to an external dire ctory from within the Local Directory . Note 2: If the contents of an external director y change, you must first update that director y for the changes to show in th e Local Directory .
Managing contacts from the CS 1000 Directory 47 Managing contacts fr om the CS 1000 Director y Your server supports the following CS 10 00 Directory features: Pers onal Directory, Redial List, and Callers List.
Managing contacts from the CS 1000 Directory 48 Note 1: Unlike the Local Dir ectory , CS 10 00 Directory fe atures (Personal Directory , Redial List, Callers List) are stored on the Application Server .
Managing contacts from the CS 1000 Directory 49 Deleting CS 1000 Directory contacts To delete a contact from th e Personal Directory, Redial List, or Callers List: 1. On the Call Control window, click Directory . 2. Select the Personal Direc tory , Redial List , or Calle rs List .
Managing contacts from the CS 1000 Directory 50 3. Find the contact using one of the following: — Scroll to the desired contact. — Search for the contact by name or number . — Enter the number of the contact to find it. 4. To dial the selected entr y, double-click the contact.
Managing IP Softphone 2050 calls 51 Managing IP Softphone 2050 calls The following sections descr ibe options for managing IP Softp hone 2050 calls: • “Making teleph one calls” on page 5 1 • .
Managing IP Softphone 2050 calls 52 — Select a contact from a Micr osoft application such as Outlook (if the IP Softphone 2050 has been selected as a line source in the application dialing propertie s). —S e l e c t Keys > Macros , and then choose the desire d macro.
Managing IP Softphone 2050 calls 53 Figure 3: Incoming call notification w indow When this notification appears yo u can do one of the following: — Click Answer to answer the call.
Managing IP Softphone 2050 calls 54 Click the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active. The ROD key blinks while it is connecting to the call recording application, and is lit when th e call is recording.
Managing IP Softphone 2050 calls 55 The SAVE key lamp status depends on the status of the call record ing. If the call is to be saved, then the lamp is lit.. Hanging up telephone calls When your call ends, you must manually terminate the active line. To termi nate a telephon e call: 1.
Managing IP Softphone 2050 calls 56 To enable the IP 2050 Softphone TAPI Service Provider: 1. Select Start > Control Panel > Phone and Modem Opt io ns . The Phone and Modems Optio ns window opens. 2. Click Advanced . 3. From the list of available Telepho ny Providers, select IP Softphone 2050 TAPI Service Provider .
Managing IP Softphone 2050 calls 57 On Hold A call is on hold. T able 2: V iewing active status Stat us Description.
IP Softphone 2050 Expansi on Module 58 IP Softphone 2050 Expansion Module The Expansion Mod ule (EM) provides status infor mation about other IP Softphone 2050 or physical IP Phone clien ts connected to the ne twork, such as whether a client is on-line, off-line, and so on.
IP Softphone 2050 Expansion Modul e 59 Up to three EMs can be added to the IP 2050 Call Control Win dow, with the addition al EMs cascad ing vertica lly beneath the original window. A scrollbar allows acce ss to additional keys. Each key has a label and an icon in dicating the state of the assign ed client.
IP Softphone 2050 Expansi on Module 60 3. Enter a nam e for the ne w group. 4. Click OK . To remove a group: 1. Right-click on an existing gr oup. Note: The General group is the default grou p and cannot be removed. 2. Select Remove Group . A confirmation message appear s aski ng if you want to remove the selected group.
IP Softphone 2050 Graphical External Application Server 61 IP Softphone 2050 Graphical External Application Ser ver The Graphical External Application Se rver (GXAS) is a plugin for the IP Softphone 2050 that enables you to launch and interact with applications that are available on a GXAS server from within the IP Softphone 2050 application.
IP Softphone 2050 Graphical External Application Server 62 To exit without selecting an ap p lication, close the window or click Cancel . GXAS applications launch in a separate session windo w. Using the session window The active GXAS application is shown in the session windo w.
IP Softphone 2050 USB Headset Ad apter 63 IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using th e IP Softphone 2050.
IP Softphone 2050 USB Headse t Adapter 64 Answer button To answer an incom ing call, pre ss Answer . If you have no incoming call when you press this button, the IP Softphon e 2050 selects a lin e and you hear a dial tone. Release button Press the Release button to termin ate the curr ent call.
IP Softphone 2050 USB Headset Ad apter 65 Answering calls with the USB Headset Adapter You can use the USB Headset Adapter to answer calls whenever the IP Softphone 2 050 is runn ing—even if minimized or running in th e background. To answer a call using the USB Headset Adapter: 1.
IP Softphone 2050 USB Headse t Adapter 66 Muting a call When you mute a call, you can still hear your caller, but your caller cannot hear you. To mute a call using the Headset adapter, press the Mute button. Using the Smar t Functions menu The Smart Functions menu provides quick access to IP Softphone 205 0 features.
IP Softphone 2050 USB Headset Ad apter 67 Customizing the Smar t Functions menu You can customize th e features th at app ear on the Smart Functions menu using the Conf iguration Utility. To customiz e the Smart Functions m enu: 1. From the Call Control window, selec t File > Settings > USB Headset .
IP Softphone 2050 USB Headse t Adapter 68 3. In the Command box, enter the pathna me and file name of the function you want to add. Note: If you do not know the pathname or file name of the function, click Browse beside the Command box. Y ou can then navigat e to the correct file, select it, and click Open .
IP Softphone 2050 USB Headset Ad apter 69 To remove a custom function: 1. Select the custom function you want to remove. 2. Click Delete . 3. To confirm th e deletion, click Yes .
IP Softphone 2050 macros 70 IP Softphone 2050 macr os Use the IP Softphone 2050 to enter macros. A macro is a sequence o f keystrokes that you can use to automate r epetitive actions.
IP Softphone 2050 macros 71 — Select the actions you want from the Keys menu, and then click Add . 6. To add the new macro to the list, click Apply .
IP Softphone 2050 menu comm ands 72 IP Softphone 2050 menu commands The following sections descr ibes the IP Softp hone 2050 menu commands: • “Call Control window men u command” on page 7 2 Call.
IP Softphone 2050 menu commands 73 • Settings —Opens the Settings window and the various tabs. Using the Edit menu From the Edit me nu, you can choose from any of the following: • Copy —Copies the contents in the displa y window for use in other applications.
IP Softphone 2050 menu comm ands 74 • Features —Select to view a list of availabl e, server-supported features . • Macros —From the macro s menu, select the macro yo u want to dial.
IP Softphone 2050 menu commands 75 Using the Change menu From the Change menu, you ca n choose any of the following options: • Change Font —Select this option to ch ange the font used on the interface. • Change Color —Select this option to change the color of indicators , including the Mute On and Vo ice Mail Message indicators.
IP Softphone 2050 Settings 76 IP Softphone 2050 Settings Use the Settings win dow (shown in Figure 5) to access and configur e the many IP Softphone 2050 features and function s. You can open the Settings window from the Windows Start Menu or fr om the IP Softphone 2050 Call Control window.
IP Softphone 2050 Settings 77 — Click the Menu button and select File > Settings . Using the Settings window The following sections descr ibe how to configure the various IP Softphone 2050 featur.
IP Softphone 2050 Settings 78 Features and functio ns are listed in the left pa ne of the IP Softphone 2050 Settings window (see Figure 5 on page 7 6). Select the desired feature to open the correspondin g dialog box. Pr ofiles Use profiles to configure the IP Soft phone 2050.
IP Softphone 2050 Settings 79 be complete. Select Yes to reset now or select No if you p lan on resetting later". You can select Yes to reset now, or No , to defer it until lat er. Creating new profiles A text box at the top of t he Profiles dial og box display s the curren t profile.
IP Softphone 2050 Settings 80 Selecting profiles To choose which profile the IP Softphon e 2050 uses for your current session: 1. From the list of profiles, select the desired profile. 2. Click Reset . If the IP Softphone 2050 is currently running, it tries to reestablish communication with the server (as defined by th e profile).
IP Softphone 2050 Settings 81 Importin g profiles Use import to restore the backed -up configu ration files of your personal settings for current use. To import saved profiles: 1. Click Import . An Open dialog box opens. 2. Locate and select th e profile you wan t to use.
IP Softphone 2050 Settings 82 Ser ver Use the Server dialog box to configure th e connection between the IP Softphone 2050 and your commun ications server and, if applicable, the GXAS server. You can either u se the default method ( DHCP) or manually specify an IP address.
IP Softphone 2050 Settings 83 To use the Automatic (DHCP) method: 1. Select the Automatic (DHCP) check box. 2. From the Server list, select your server. You can ch oose from the Primary, Secondary, or Ap plication (GXAS) servers. Note 1: Primary and Secondary servers are assigned by DHCP .
IP Softphone 2050 Settings 84 Resetting the connection To reset the server connection while the IP Softphone 2050 is run ning, click Reset . License Ser vers Use the License Servers dialog box to add new license servers to the Server Address list and to sp ecify t he order in which they are contacted by the IP Softphone 2050 client.
IP Softphone 2050 Settings 85 Theme Use the Theme dialog box to select the 11 00 theme or one of two available compact th eme colors (black or silver). You ca n also use this dialog box to switch to the Accessibilit y Interface. To choose the theme: 1.
IP Softphone 2050 Settings 86 The Feature Menu lists all availab le server-supported featur es. Use the arrow keys to move individual items up and down in the list.
IP Softphone 2050 Settings 87 Use the Ringer Attenuation slider to increase or decrease the ringe r volume. Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices.
IP Softphone 2050 Settings 88 The Microphone text box displays th e currently selected micr ophone. To change the microphone, select the microp hone you want to use from the microphone list. The Speaker text box disp lays the currently select ed speaker .
IP Softphone 2050 Settings 89 Reset button When you select the Reset button in the following procedures, the phone resets immediately without any warning. However, if you make a change to the settin gs and select Ap ply or OK , the phone indicates that a re set needs to ta ke place.
IP Softphone 2050 Settings 90 Advanced Audio Note: This dialog box is intended for expert users only . Use the Advanced Audi o dialog box to adju st settings for advanced audio controls.
IP Softphone 2050 Settings 91 Listener IP Note: This dialog box is intended for expert users only . Use the Listener IP dialog box to overr ide port assignments when the IP Softphone 2050 application conflicts with another application o n your computer.
IP Softphone 2050 Settings 92 To assign a sound to an event: 1. From the Select an event list, select the event to which you want to assign a so und. 2. Select Play sound . 3. Enter the path and file name of the audio file you want to use. You can also search for th e file by clicking browse.
IP Softphone 2050 Settings 93 The text replacement table lists all the text r eplacement rules that are currently assigned. Both the original text and the repla ced text appear in the list. To add a new text replacement ru le, or to modify an existing rule: 1.
IP Softphone 2050 Settings 94 To assign a sound for either the message or mute lamp: 1. From the Select a condition list, selec t Message Lamp On or Mute Lamp On . 2. Select Play sound . 3. Enter the path and file name of the audio file you want to use.
IP Softphone 2050 Settings 95 Language Use the Language dialo g box to select the language for the IP Softphone 2050 Settings window, Loca l Directory, and all menu s and dialogs associated with the main application.
IP Softphone 2050 Settings 96 — Keys can be annotate d to show user-defined informa tion, such as a particular name or depar tment. • Restore settings back to defaults. For information on using the Expan sion Module, see “IP Softphone 2050 Expansion Module” on page 58.
IP Softphone 2050 Settings 97 To display warning messages when call recording is enab led: 1. Select Display a warning message when call recording is enabled . 2. Click OK or Apply . Plantr onics USB Bluetooth Headset Use the Plantronics USB Headse t to configure settings for Plantronics USB Bluetooth headse ts.
IP Softphone 2050 Settings 98 You can set the lamp to illumina te under the following conditions: • Manual Ove rride • Headset Disconnect • Active Call • Message Waiting Select the cadence (how the lamp illu minates) that you want to use for each of the above conditions.
IP Softphone 2050 Settings 99 If you enable Active Call when the USB Headset Adapter is selected as the Ringing Speaker, the n the external la mp also activates on incoming calls. Note: Any other application using t he same audio ch annel as the USB Headset Adapter also activates the external lamp.
IP Softphone 2050 Settings 100 Note: T he Smart Functions button is available on the desktop version of the USB Headset Adapter only . About The About dialog box d isplays curr ent information about t.
Accessibility Interface 101 Accessibility Inter face The Accessibility Interface works wit h screen reading software—such as JAWS® for Wind ows from Freedo m Scientific—tha t lets visually-impair ed users access the full range of IP Softphone 2050 fea tures.
Accessibility Interface 102 • Access voice mail. • Use CS 1000 Directory featur es (Personal Directory, Redi al List, Callers List). Line and Feature Choose from six available Line and Feat ure grou p keys to pl ace or receive calls, or to access a range of server-supported IP Softphone 2050 features .
Accessibility Interface 103 This section describ es the following: • “Navigating Contro l groups” on page 103 • “Navigating Menu Commands” on page 10 3 Navigating Control gr oups Use the following keystrokes to move through the four Control Group fields: • To move to the next field, pre ss Tab .
Accessibility Interface 104 Using hot keys You can assign keyboard ho t keys to access the full range of Call Control window functions and menu options—nece ssary for using all o f the IP Softphone 2050 feat ures from the Accessibility Interface.
Configuring CS 1000 Directory user preferences 105 Configuring CS 1000 Director y user preferences Your server supports the following CS 10 00 Directory features: Pers onal Directory, Redial List, and Callers List. To access these features, click Dire ctory on the Call Co ntrol window.
Configuring CS 1000 Directory user preferences 106 Note: This procedure affect s only the language used by CS 1000 Directory features. T o change the language used by the Call Control window , see “Language” on page 95.
Configuring CS 1000 Directory user preferences 107 Use the Call Log telephon e option to configure the following pr eferences: • “Logging all/unanswer ed incoming calls” on page 107 • “New c.
Configuring CS 1000 Directory user preferences 108 To enable or disable new call indication: 1. Click Services . A list of options appears in the display area. 2. Use the up and d own arrows (on ei ther th e navigation cluster or on your PC keyboa rd) to selec t Telephone Options > Call Log Options .
Configuring CS 1000 Directory user preferences 109 Area code setup Use area code setup to organ ize the display of incoming telephone numbers. When an incoming call arrives with an area code that matc.
Configuring CS 1000 Directory user preferences 110 3. Select last name, first name or first name, last name . The default setting for nam e display format is: first name , last name. Using Password Administration You can access Password Administration fr om the CS 1000 Directory features list .
Configuring CS 1000 Directory user preferences 111 — Disable Pwd Prote ction 5. Click one of the following: — To accept your selection, click Yes . — To return to the Dir ectory list, click No . 6. If you selected Yes , click Done to enable or disable Pa ssword Protection.
Configuring CS 1000 Directory user preferences 112 Note: If you click Sel , your password changes. If you make three consecutive incorrect password attempts withi n an hour, the applic ation locks you out of all password-pro tected features for one hour.
IP Softphone 2050 Diagnostics 113 IP Softphone 2050 Diagnostics Over view IP Softphone 2050 diagnostics are acce ssible from the Help m enu and provide info rmation ab out specific I P Softphone 2050 softw are, hardw are, and networking components.
IP Softphone 2050 Diagnostics 114 To open a previously saved diagno stics page: 1. Click the Menu button in the top left corner of the diagnostics page window. 2. Select Open . 3. Browse to the location of the file you want to open. 4. Select the file.
Troubleshooting the IP Softphone 2050 115 T roubleshooting the IP Softphone 2050 The following sections descri be various troubleshooting issues and suggested remedy actions: • “Connectivity pro b.
Troubleshooting the IP Softphone 2050 116 Description: These messages indicate that the connection with the commu nication server cannot be establish ed. The IP Softphone 2050 sets a random retry time, after which it attempts to reco nnect. This process repea ts until the IP Softphone 2050 successfully conn ects.
Troubleshooting the IP Softphone 2050 117 Unable to obtain valid license Symptom: An error message appear s that the license cannot be obtained, is invalid or has expired.
Troubleshooting the IP Softphone 2050 118 various subcomponents, ca using this message to a ppear two or th ree times in rapid succession during a no rmal startup. Note: Under normal setup, the “Connection Establishe d. Reinitializing...” message appear s briefly , then disa ppears af ter successful connection.
Troubleshooting the IP Softphone 2050 119 Unable to retrieve communication ser ver parameters from DHCP server Symptom: The following message appears:“ DHCP server is not available ”. Description: A connection with the DHCP server cannot be established.
Troubleshooting the IP Softphone 2050 120 The following message appears:”S ervice Denied. Reason XXXX “. Description: You are not authorized to use th e communication server.
Troubleshooting the IP Softphone 2050 121 One-way audio If you experience problems with one-way only audio: • Check that your system administrato r has programmed the handsfre e option on the communication server. • Check that the mute button is disa bled.
Troubleshooting the IP Softphone 2050 122 To reduce the severity of these brea ks, turn off the Windows transition effects for menus and tool tips. To turn off the Windows tran sition effects: 1. Select Start > Control Panel > Display . 2. Select the Effects tab, (or, in Windows XP, the Effects button on the Appearance tab).
Troubleshooting the IP Softphone 2050 123 Windows sounds play from your headset instead of yo ur computer speakers, interfering with IP Softphone 2050 audio . Action: In some cases, the Windows operat ing system defaults all the sounds to the new sound device .
Troubleshooting the IP Softphone 2050 124 • Firewall applications in tercept or de lay packets, causing the IP Softphone 2050 to reset du e to the expiration of the Watchdog timer. Note: Use care when using firewall applications on the same computer as th e IP Softphone 2 050.
Troubleshooting the IP Softphone 2050 125 a. Select Start . b. Right-click My Computer . c. Select Properties . The System Properties windo w appears. d.
Troubleshooting the IP Softphone 2050 126 Description: Either the IP Softphone 2050 does not recognize the adapte r as a supported Nortel ada pter, or the adapt er is earlier than 2.
Troubleshooting the IP Softphone 2050 127 If you suspec t faulty enu meration, d o the following: 1. Unplug the USB cable from th e USB Headset Adapter. 2. Wait one minute. 3. Plug the USB cable into the USB Head set Adapter. This forces the USB Headset Adapter to re-enumer ate.
Troubleshooting the IP Softphone 2050 128 The following sections describ e some common errors related to the TAPI feature: • “Attempting to use TAPI feature when IP Softphon e 2050 is not active.
Troubleshooting the IP Softphone 2050 129 1. Select Start > Control Panel > Phone and Modem Optio ns > Advanced . 2. Check the list of available telepho ny providers for th e IP Softphone 2050 TAPI Service Provider. If it is not listed, click the Add button to try and add it.
Troubleshooting the IP Softphone 2050 130.
Index 131 Index A Accessibility Interface, 101 Active Call, 98 Answer button, 64 Answer, 25 Application Server Administration, 33 B Backlight, 64, 99 C Call Control Window 1140 skin, 22 compact skin, .
Index 132 L Lightweight Directory Access Pro- tocol (LDAP), 42 Line and Feature , 102 Line keys, 26 Line, 51 Local Area N etwork (LAN), 17 Local Directory, 29, 36 M MAC addresses, 88 Macros, 70 Manual.
Index 133 U USB Headset Adapter, 65 V View menu, 74 Voice over IP (VoIP) , 17 Volume butt on, 64 Volume, 25 W Wide Area Network (WAN), 17 Windows Address Book directory, 43.
Index 134.
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Norte l Communication Ser ver 1000 IP Softphone 2050 User Guide Copyright © 2005-2010 Nor te l Networ ks . All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be a.
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