Instruction/ maintenance manual of the product 2001 Nortel Networks
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Nortel Networks Communication Server 1000 IP Phone 2001 User Guide Title page.
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Revision history 3 Revision history September 2004 Standard 2.00. This docume nt is up-issued to support Nortel Networks Commun ication Server 1000 Release 4.0. June 2004 Standard 1.00. This d ocument is issued to support Nortel Networks Comm unication Server 10 00 Release 4.
Revision history 4.
Contents 5 Contents About the IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . .
Contents 6 Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 While on an active call . . . . . . . . . . . . . . . . . . . . . . .
Contents 7 Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8.
About the IP Phone 2001 9 About the IP Phone 2001 The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Net work (L AN) through an Ethernet connection . Note 1: Not all features ar e available o n all telephone s.
About the IP Phone 2001 10 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indica te labels appe aring on the key cap s. For example, (Goodbye ).
About the IP Phone 2001 11 (Goodbye) Use the Goodbye ke y to terminate an active call. (Hold) Press the Hold key to put an active call on hold. Pres s the Line (DN) key to return to the caller on hold. (Msg/Inbox) Press the Message ( Inbox) key to access your voice mailbox.
About the IP Phone 2001 12 Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Pas sword Admin m enu may not be available on your IP Phone 2001. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen display.
About the IP Phone 2001 13 Telephone display The IP Phone 20 01 has two display area s: • The upper display area contai ns single-line information for items such as the caller number, caller name, feature prom pt strings, user-entered digits, date and time inform ation, and set information.
About the IP Phone 2001 14 Call features and Flexible Feature Codes System administration is required for call features and Flexible Featur e Codes (FFCs). Contact your system a dministrator to configur e these features and codes o n your telephone. Call features and FFCs must be assigned to your telephone an d supported by system software.
About the IP Phone 2001 15 4. Use the keypad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password . 6. Press the Select key. 7. Use the k eypad to en ter the ne w password. 8. Press the Select key to accept the new password.
Connect the IP Phone 2001 components 16 Connect the IP Phone 2001 components Before you begin Steps 1. Connect one end of the handset cor d to the handset jack (identified with a handset icon) on the back of the telephon e. Connect the other end to the jack on the handset.
Connect the IP Phone 2001 components 17 Figure 3: IP Phone 2001 connections.
Configure options on the IP Phone 2001 18 Configure options on the IP Phone 2001 The IP Phone 2001 Services menu lists the following submenus: •T h e Telephone Option menu ena bles you or your system administrator to configure teleph one preferences.
Configure options on the IP Phone 2001 19 Use the Telephone Option menu To use the Telephone Option me nu: (Services) 1. Press the Services ke y. 2. Press the Navigation keys to scroll and highlight Telephone Option . 3. Press the Select key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language.
Configure options on the IP Phone 2001 20 Adjust volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: • Ringer • Handset • On-hook dialing/listen • Buzzer To adjust Ringer volume: 1.
Configure options on the IP Phone 2001 21 To adjust Hand set listen volu me: 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Opti on menu. — Press the Cancel key to keep existing settings.
Configure options on the IP Phone 2001 22 To adjust On-hook di aling/listen volume: 1. Press the Navigation keys to scroll and highlight On-hook dialing/listen . 2. Press the Select key. 3. To increase or decrease the On-hook dialing/listen volume, choose one of the following: — Press the Lower/Higher soft keys .
Configure options on the IP Phone 2001 23 To adjust the Buzzer vol ume: 1. Press th e Navigation keys to scroll and highlight Buzzer . 2. Press the Select key. 3. To increase or decrease the bu zzer volume, choose one of the following: — Press the Lower/Higher soft keys .
Configure options on the IP Phone 2001 24 Adjust display screen contrast To adjust the LCD display screen contrast, press the Services key and select Contrast adjustment from the Telephone Option menu.
Configure options on the IP Phone 2001 25 Select a language The display is available in multiple lan guages. To choose a lang uage, press the Services key and select Language… from the Tele phone Option menu. To select a languag e: 1. Press th e Navigation keys to scroll and highlight the desired language (for example, German [D eutsche]) .
Configure options on the IP Phone 2001 26 Select Date/Time format There are severa l Date/Time formats. Fo rmats are base d on the 12-hour clock and the 24-hour clock.To sele ct a date/time format, press the Services key and select Date/Time … from the Telephone Option me nu.
Configure options on the IP Phone 2001 27 Select Local DialPad Tone The Local DialPad Tone op tion enables a pressed telephone dial key to produce Dual Tone Multi-F requency (DTMF) sounds, a single tone, or n o sound. To choose a local dialpad tone, press the Services key and select Local DialPad Tone from the Telephone Option menu .
Configure options on the IP Phone 2001 28 Select Ring type The Ring type option sets the telepho ne’s ring tone. To choose a ri ng type, press th e Services key and select Ring type… from the Telephone Option menu. To choose a ring type: 1. Press the Navigation keys to scroll and highlight one of the ring types.
Configure options on the IP Phone 2001 29 View set information The set information option displays th e following set-spec ific information: • IP address • Hardware ID of the IP Phone • Current firmware version To view set info rmation, pres s the Services key and select Set Info from the Telephone Option menu.
Make a call 30 Make a call This section describ es features asso ciated with making a call. There are several ways to make a call from an IP Phone 2001. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. or 3. To terminate the call, choose one of the following: — Replace the handset into the cradle.
Make a call 31 3. Dial the n umber when t he dial tone sounds. 4. When the called part y answers, lift the handset. or 5. To terminate the call, choose one of the following: — Replace the handset into the cradle.
Make a call 32 Use Predial Use the Predial feature to enter, preview, and edit numbers be fore dialing. To use Pred ial: To edit a Predial nu mber: 1. Without selecting the Line (DN) key, enter the number to be dialed. (Line) 2. Press the Line (DN) key to dial the number.
Make a call 33 (Line) 3. Press the Line (DN) key to dial the number..
Make a call 34 Activate Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redia ls the number. To activate Ring Again: To call a Ring Again party when you receive notifica tion: 1.
Make a call 35 To deactivate Ring Again before n otification: Redial last number called Use the Last Number Redial feature to autom atically redial the last dialed number. To use Last Number Redial: Choose one of the following: or Choose one of the following: — Before hearing the notifica tion tone, press the Ring A gain key a second time.
Make a call 36 Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-d igit code. To create a Speed Call numb er: To make a Speed Call: 1. Press the Speed Call Controller key. The triangular icon flashes, indi cating programming mode.
Make a call 37 Make a System Speed Call Use the System Speed Call feature to dial Speed Call co des that override dialing restr ictions placed on your te lephone. To make a Syst em Speed Call: 3. Dial the Speed Call code to automatica lly dial the number.
Answer a c all 38 Answer a call Each incoming call cau ses the telephone to ring and the Message Indicato r lamp to flash. To answer a call: Note: Do not us e the Line (DN) key to answer a ca ll.
While on an active ca ll 39 While on an active call This section describ es features ava ilable during an act ive call. Place a call on hold Use the Hold feature when talkin g on one line and anoth er call arrives on a second line. Reta in the original call by putt ing it on ho ld and then answer the second call.
While on an active c all 40 To return to the original call, if the transfer is incomplet e: Use Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . To activate Timed Reminder Recall: 2.
While on an active ca ll 41 If the tran sferred ca ll is not answered, your telephone rings: or — Replace the handset be fore the extension answers. Note: If the transfer is complete, the recall timer sto ps. 1. Lift the handset to reconnect to the original caller.
While on an active c all 42 Use Call Park Use the Call Park feature to hold temporarily (parked) and re trieve a call from any telephone. Using Ca ll Park does not tie up a line and, when configured network-wide, can be used acro ss networks. A System Park Extension can be set to automatically park most calls.
While on an active ca ll 43 To retrieve a parked call: 1. Lift the handset. 2. Press the Park key . 3. Dial the DN where yo u parked th e call. Note: If a parked call is not retrieved within a specified time period, it rings back to your teleph one o r the atte ndant.
While on an active c all 44 Record a Calling Party Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. To record a caller’s number for acc ounting purposes: 1.
While on an active ca ll 45 Trace a Malicious call Use the Malic ious Call T race feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system adm inistrator to configure this feature on your telephone. To activa te Call T race: or 1.
While away from your desk 46 While away from your desk This section describ es features that are used when you are away from your desk. Use Call Forward Use the Call Forward featur e to direct incoming calls to ri ng on another line (DN). If the telephone is in the process of rin ging, that call cannot be forwarded.
While away from your desk 47 To reinstate Call For ward to the same number : Use Internal Call Forward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e.
While away from your desk 48 Use Remote Call Forward Use the Remote Call Forward featu re to forward calls (from any telephone other than your own) to any telephone. To activate Remote Ca ll Forward: 1. Lift the handset. 2. If calling from a telephone outside the system, dial your dire ct system access number and wait for dial tone.
While away from your desk 49 To deactivate Remo te Call Forward: 7. Press the # key. 1. Lift the handset. 2. If calling from a telephone outside the system, dial the direct sy stem access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC.
While away from your desk 50 Secure your telephone The Electronic Lock featur e is co ntrolled using your Station Control Password. To change your Stat ion Control Password , please refer to “Security features” on page 14. To lock your t elephone: To unlock your tele phone: 1.
While away from your desk 51 3. Dial your Station Control Password . 4. Choose one of the following: (Goodbye) — If dialing locally, press the Goodbye key.
Talk with more than one person 52 Talk with more than one person This section desc ribes features that enable conver sations betwee n more than two pe ople. Set up a conference call Use the Conference featur e to set up a conference call for three o r six people, including yourself.
Talk with more than one person 53 If the person you atte mpt to add to the confe rence is unavailable: (Goodbye) 1. Press the Goodbye key. (Line) 2. Press th e Line (DN) key to return to your original call .
Talk with more than one person 54 Use Group Call Use the Group Call feature to automatically call member s of a predefined group, one at a tim e, until they all answer. To call group members: To answer a Group Call: Note: When you answer a Group Call, three 10-second tones no tify you that there is a group call o n your exte nsion.
Talk with more than one person 55 To end a Group Call: (Goodbye) Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However, the members of the Group Ca ll can disconnect from the call and not affect other me mbers on the call.
Work without interruption 56 Work without interruption This section describ es features that provide uninte rrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activa te Make Se t Busy: To deactivate Make Set Busy: 1.
Additional call features 57 Additional call features Contact your system administrator to determine if the following call features are available on your te lephone. Use Call Page Connect to make an announcement Use the Call Page Connect fe ature to make an announce ment over a paging system.
Additional call features 58 Charge a call or charge a forced call Use the Call Charge feature to charge a ca ll to a specific account. The Forced Charge featu re charges long-distan ce calls from a tel ephone restricted to local calls. To charge a lo cal or long-distanc e call to an acc ount before you dial: To charge a call in progre ss: 1.
Additional call features 59 To charge a call to a n account when you transfer a call: 3. Dial the charge account number. (Line) 4. Press the Line (DN) key to return to the call. 1. Press the Transfer key. The call is placed on hold. 2. Dial the Call Detail Recording FFC .
Additional call features 60 To charge a call to an acc ount when you add someone to a conferen ce call: 1. Press the Conference key. The call is placed on hold. 2. Dial the Call Detail Recording FFC . 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference.
Additional call features 61 Use Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed Camp-on. Use Enhanced Over ride to make a simple call or a consultation call, such as placing a call on hold and calling another party.
Additional call features 62 Use Forced Camp-on Use the Forced Camp-on featur e to automatically ring another telephone (internal or external) imme diately afte r that te lephone disconnects from its current call. To use For ced Camp-on: To answer a call camped-on to your extension: You receive a busy signa l after dialing a telephone numb er.
Additional call features 63 Override a busy signal Use the Override feature to overrid e a busy signal and inte rrupt another call. To override a busy/enga ged signal: To end the connection: Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.
Additional call features 64 Use Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet–me code from any telephon e. To use Automatic Pres election (M eet–me page): 1.
Additional call features 65 To use Automat ic Post se lection: The called party is either busy on the telep hone or away from the desk. To page the called party, th ere is no need to redial th e number of the called party. To answer a Radio Page: If you carry a Radio Pager, a page indi cates that someone dialed your line (DN).
Additional call features 66 3. Dial your own DN to connect to the paging caller. If the caller has hung up, a steady, high-pitched (Nu mber Unavailable) tone sounds.
Additional features 67 Additional features Virtual Office When you are away from your office telephone, use the Virtua l Office feature to transfer calls and all of your telephone's features to a remote telephone. Note 1: Consult yo ur system ad ministra tor to verify if the Virt ual Office feature is available for your use.
Additional features 68 4. Enter your Use r ID (for example, yo ur DN including the access code) at the prompt. Note: This must be an ESN number. 5. Press the Select key. 6. At the prompt, enter the home Station Control Password (SCPW) . Note 1: If the User ID is not found locally, the message “L ocating Remote Server” displays.
Additional features 69 Virtual Office on your remote telephone Figures 4 to 7 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 4: Logged on to an IP Phone 2001 usin g an.
Additional features 70 Figure 6: Logged on to an IP Phone 2001 usin g an IP Phone 2004 Figure 7: Logged on to an IP Phone 2001 usin g an IP Softphone 2050 On the displays of IP Phone 2002 a nd 2004, a.
Additional features 71 Virtual office on yo ur office telephone When activate d for Virtual Of fice by a remote telephone , your office te lephone is logged out and is no longer operational. A Logged Out message displays on your telephone alertin g you that your office telephone is being used for Virtual Office.
Additional features 72 To regain op eration of a telep hone being used for Virtual Offi ce: Virtual Office logout To log out fr om a remote telephone: Choose one of the following: 1. To completely disconnect your office telephone from the remote tele phone: a.
Additional features 73 Troubleshoot Virtua l Office When you use Virtual Office, erro r messages may display on-screen. The following tab le lists erro r messages and action s to correct the caus es. Table 1: Troubleshoot Vi rtual Office (Part 1 of 3) Displayed Message Probable Cause Action Busy, try again Remote IP Phone is active (not idle).
Additional features 74 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote telephone has no Station Control Passw ord.
Additional features 75 Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Passw ord entered. Select Retry, and try again with the corre ct Station Control Password. Server Unreacha ble (1) Network problem.
Additional features 76 Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can oper ate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telepho ne services from the Main Office.
Additional features 77 Resume Normal Mode Use the Resume Nor mal Mode comman d to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically retu rns to Normal Mode in ten minutes.
Additional features 78 Troubleshoot MG 1000B When you use MG 1000B, error messages may display on–screen. The following tab le lists erro r messages and action s to correct the caus es. Table 2: Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local mode.
Hospitality features 79 Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, you can program the system to automatically place a call to yourself at a predetermined time.
Hospitality features 80 To quit an Automat ic Wake-Up call : To verify the time fo r the Automatic Wa ke-Up call: 1. Lift the handset. 2. Dial the Automati c Wake-Up Quit FFC. (Goodbye) 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake-Up Verify FFC.
Flexible Feature Codes (FFCs) 81 Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administra tor. FFC Feature FFC Feature Automatic Wake-Up Activate Malic.
Flexible Feature Codes (FFCs) 82.
Terms you should know 83 Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information appearing on the L CD display screen such as the caller’s name and telephon e number. The system must have CPND enabled.
Terms you should know 84 Fixed key The hard-labeled ke ys on your telephone. Flexible Feature Codes (FFCs) Specialized codes entered using the di al pad that enable features (for example, Ring Again). Goodbye key A fixed key us ed to en d an active call.
Terms you should know 85 Message waiting indicator/Incomi ng call indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
Terms you should know 86 Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly belo w the display area have four programmable laye rs. These keys are also used to configu re parameters in the Telephone Option menu.
Terms you should know 87 Volume control bar A rocker bar you press to in crease or de crease the vo lume of the ringer, handset, headset, and the speaker.
Terms you should know 88.
Index 89 Index A About the IP Phone 2001 9 Answer a call 38 Attendant 83 Automatic Wake-Up 79 B Basic features 9 C Call features and Flexible Feature Codes 14 Call Forward 46 Call Page 57 Call Page Co.
Index 90 Local DialPad Tone 27 M Make Set Busy 56 Malicious call trace 45 Media Gateway 1000B 76 Meet-me page 64 Message key 11, 84 Message waiting indicator 12, 85 N Navigation keys 11, 85 O Off-hook.
Index 91 phone 71 Virtual Office on your remote telephone 69 Volume adju stment 20 Volume control bar 10.
Index 92.
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Nortel Networks Communication Server 1000 IP Phone 2001 User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without no tice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.
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If you have not bought Nortel Networks 2001 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel Networks 2001 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel Networks 2001 you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel Networks 2001 will certainly help you make a decision on the purchase.
If you already are a holder of Nortel Networks 2001, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel Networks 2001.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel Networks 2001. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel Networks 2001 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
