Instruction/ maintenance manual of the product IP Phone 2001 Nortel
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Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) Release: CICM 10.1 Document Revision: 09.01 www.nortel.com NN10300-005 ..
Carrier VoIP Release: CICM 10.1 Publication: NN10300-005 Document status: Standard Document release date: 4 July 2008 Copyright © 2008 Nortel Networks All Rights Reserved.
3 . Contents New in this release 7 Features 7 Other changes 7 Overview 9 Basic features 9 Terminal display 10 IP Phone 2001 menu systems 11 Call Services menu 13 Settings menu 13 Regional menu 13 User.
4 Navigating the User menu 31 Navigating the Terminal menu 32 Navigating the Call menu 32 Navigating the Feature menu 33 Navigating the Directory menu 34 Using the Call Services menu 35 Activating a f.
5 Defining the Key type 62 Enabling or disabling AutoScroll 63 Resetting the feature keys to the defaults 63 Labeling a feature 64 Using the Options menu 65 Enabling or disabling Auto Hide 65 Defining.
6 Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
7 . Ne w in this release Features There were no feature changes made to this document. Other changes There were no other changes made to this document. Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
8 New in this release Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
9 . Overview The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.
10 Overview Figure 1 IP Phone 2001 T erminal display Figure 2 "IP Phone 2001 display" (page 10) , describes the IP Phone 2001 display areas. Figure 2 IP Phone 2001 display Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
11 . IP Phone 2001 menu systems After you have successfully logged on to the IP Phone, the menu systems are active and available. Menu items, the Inbox, the Outbox, and Directory entries, are accessed through lists. An up or down arrow appears beside an item to indicate the navigation key you can press to scroll to the next item.
12 IP Phone 2001 menu systems Figure 3 IP Phone 2001 display menu hierarchy Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
Settings menu 13 Call Services menu The Call Services menu gives the IP Phone 2001 access to Centrex features. The soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004.
14 IP Phone 2001 menu systems User menu Use the User menu to: • View your user name • View your login type • Enable or disable auto login feature • Change your password T erminal menu Use the .
15 . Connecting the IP Phone 2001 components Follow this procedure to connect the handset to the terminal, and to connect the terminal to the LAN, and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone 2001 into a regular telephone jack.
16 Connecting the IP Phone 2001 components Procedure job aid This figure shows the location of the connectors on the back of the IP Phone 2001 terminal. Figure 4 IP Phone 2001 connectors Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.
17 . Logging on Follow this procedure to log on to an IP Phone 2001. If the Centrex IP Client Manager (CICM) is set up as part of a group of CICMs, you can choose which CICM to connect to. After you select a gateway, the terminal directs itself to that CICM and the Username screen appears.
18 Logging on The password screen appears. 5 Enter your password. For security, the password characters are displayed as asterisks (*). 6 If you make an error, press Clear to clear the field, and then enter your password. 7 Press Ok . You are logged on and the Menu screen appears.
19 . Logging off Follow this procedure to log off from the network. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, select Log Off . 2 Press Ok . A confirmation screen appears. 3 Press Yes . You are logged off from the network.
20 Logging off Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
21 . Making calls Follow these procedures to make calls. Navigation • "Making a call using off-hook dialing" (page 21) • "Making a call using hands-free dialing" (page 21) • .
22 Making calls Procedure Steps Step Action 1 With the handset in the cradle, press the Line key on the terminal. You hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, lift the handset and speak into the mouthpiece.
Editing a predialed number 23 Procedure Steps Step Action 1 Perform one of these steps. • To delete numbers that appear to the left of the cursor, press Bkspc . • To delete numbers that appear to the right of the cursor, press Delete . 2 Use the dialpad to enter the new number.
24 Making calls Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
25 . Ans wering a call Follow this procedure to answer a call. Incoming calls cause the telephone to ring and the Message Indicator lamp to flash. The IP Phone 2001 does not have a hands-free feature. You do not press the not press the Line key to answer a call.
26 Answering a call Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
27 . T erminating a call Follow this procedure to terminate an active call. The Goodbye is useful for dropping out of a conference call or exiting voice mail. See Figure 1 "IP Phone 2001 " (page 10) for the location of the key. Procedure Steps Step Action 1 Perform one or these actions: • Return the handset to the cradle.
28 Terminating a call Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
29 . Na vigating the menu system Follow the procedure in this section to access and use the menu system. Use the navigation keys to scroll through menus and screens.
30 Navigating the menu system • Select the item in the menu, and press Ok . • Press the number on the dialpad that corresponds to the menu item. The feature screen opens immediately. --End-- Navigating the Call Services menu Follow this procedure to open the Call Services menu.
Navigating the User menu 31 press Ok . The Regional menu opens. See "Navigating the Regional menu" (page 31) , for more information. • To configure user account preferences, including changing your user name and password, select User , and press Ok .
32 Navigating the menu system Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, select User . 3 Press Ok . The user menu opens. 4 See "Using the User menu" (page 47) , for procedures. --End-- Navigating the T erminal menu Follow this procedure to open the Terminal menu.
Navigating the Feature menu 33 3 Press Ok . The Call menu opens. 4 Perform one of these actions: • Select Feature , then press Ok .The Feature menu opens. See "Using the Feature menu" (page 61) , for procedures. • Select History , then press Ok .
34 Navigating the menu system 5 Perform one of these actions: • Select Assign , then press Ok . See "Using the Assign menu" (page 61) , for procedures. • Select Label , then press Ok . See "Labeling a feature" (page 64) , for this procedure.
35 . Using the Call Ser vices menu Follow procedures in this section to use the Call Services menu to manage soft key assignments. Navigation • "Activating a feature from the menu" (page 3.
36 Using the Call Services menu 5 Press Ok . The feature is activated. A text description appears in the display identifying the active feature, Forwarded, for example. An asterisk (*) appears next to the item in the menu, to indicate that the feature is active.
Resetting soft keys to the default 37 5 Press the soft key below the number of the key to which you want to assign the feature. The confirmation screen appears.
38 Using the Call Services menu 4 Confirm the action. 5 Press Ok . The soft key assignments are reset to the default. --End-- Viewing soft ke y assignments Follow this procedure to view a list of soft key assignments. Prerequisites You must be logged on.
Viewing feature profiles 39 The soft key labels appear. --End-- Hiding soft key labels Follow this procedure to manually hide the labels. The terminal temporarily hides the soft key labels when it is engaged in a call. Prerequisites You must be logged on.
40 Using the Call Services menu The profile appears. --End-- Labeling soft keys Follow this procedure to replace the default soft key label that is associated with a feature. • The label can be a maximum of 5 characters in length. • The label can consist of any alphanumeric characters and dialpad symbols.
41 . Using the Regional menu Follow the procedures in this section to configure time and date settings that appear in the display. Navigation • "Selecting the language" (page 41) • ".
42 Using the Regional menu The terminal now displays text in the selected language. You return to the previous screen. --End-- Selecting the time zone Follow this procedure to select a time zone. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu.
Disabling Daylight Saving time 43 Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Regional menu. 3 From the Regional menu, select Time . 4 Press Ok . The Time menu opens. 5 From the Time menu, select Daylight Saving .
44 Using the Regional menu 7 Press Ok . The word On appears with a check mark beside it, to indicate the feature is enabled. 8 Press Clear . Daylight Savings Time is disabled. The word Off appears in the display, with a check mark beside it to indicate the feature is disabled.
Defining the date format 45 The time is displayed in the selected format. You return to the previous screen. --End-- Defining the date format Follow this procedure to set the format the terminal uses to display the current date. The month (mmm) is displayed using an abbreviated name, Oct for example, and not a number.
46 Using the Regional menu The date is displayed in the selected format. You return to the previous screen. --End-- Resetting the default time Follow this procedure to reset the display to the default time format. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu.
47 . Using the User menu Follow these procedures view and edit your User profile. Navigation • "Viewing your user name" (page 47) • "Viewing your login type" (page 47) • &quo.
48 Using the User menu The terminal can operate in one of two login types: • Unique—the terminal cannot join a session with an m6350 SoftClient. • Joint—the terminal can operate in a joint session with an m6350 SoftClient. In the display, a check mark beside a login type indicates the current mode.
Changing your password 49 2 From the Settings menu, open the User menu. 3 From the User menu, select Auto Login . 4 Press Ok . The Auto Login screen appears, displaying your Auto Login profile. If you do not have permission to edit this feature, the procedure is finished.
50 Using the User menu The password is changed and you return to the previous menu. Use the new password the next time you log on. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
51 . Using the T erminal menu Follow the procedures in this section to view the Terminal settings and adjust the contrast level of the display. Navigation • "Viewing and editing your audio prof.
52 Using the Terminal menu If you do not have permission to edit your audio profile, only one profile appears. This is your Audio profile. The procedure is finished. 4 If you do have permission to edit your audio profile, press Ok on the Local Area Network screen.
Adjusting the contrast level of the display 53 Procedure Steps Step Action 1 From the main menu, select Audio. 2 From the Audio Menu, use the up/down cursor keys to select Default Volumes and press Ok. 3 You are now presented with a list of audio devices whose default volumes may be adjusted.
54 Using the Terminal menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Terminal menu. 3 From the Terminal menu, select Display . 4 Press Ok . The Contrast screen appears. 5 Perform one of these steps: • To decrease the contrast, press the up navigation key.
Viewing and editing the dialpad feedback 55 4 Press Ok . A confirmation screen appears. Confirm the action. 5 A second confirmation screen appears. 6 Confirm the action. The firmware is downloaded. --End-- Viewing and editing the dialpad feedbac k Use the following procedure to view and edit the dialpad feedback.
56 Using the Terminal menu Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
57 . Call menu Follow these procedures to use the Call menu. Navigation • "Accessing the Feature menu" (page 57) • "Resetting the Inbox or Outbox" (page 57) • "Resetting soft keys to the defaults" (page 58) Accessing the Feature menu Follow this procedure to open the Feature menu.
58 Call menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 Form the Settings menu, open the Call menu. 3 From the Call menu, select History . 4 Press Ok . The History screen opens. 5 Press Ok . The Reset Inbox screen appears.
Resetting soft keys to the defaults 59 The soft key assignments are reset to the default. --End-- Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.
60 Call menu Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
61 . Using the Feature menu Follow these procedures to use the Feature menu. Navigation • "Using the Assign menu" (page 61) • "Defining the Key type" (page 62) • "Enabli.
62 Using the Feature menu The Assign menu opens. --End-- Defining the Ke y type Follow this procedure to define the key type. On the Features menu, if you select a feature assigned to a soft key, you can change the key type to from Central to Local. Changing the key type to Local causes a change in the Options menu.
Resetting the feature keys to the defaults 63 The key type is assigned and a check mark appears beside the item to indicate that type is active. You return to the Feature screen. --End-- Enabling or disabling A utoScr oll If the AutoScroll feature is enabled, the IP Phone automatically directs you to the screen for the active feature.
64 Using the Feature menu Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. 4 From the Feature menu, select Reset . 5 Press Ok . The Reset screen appears.
Enabling or disabling Auto Hide 65 The new label is applied. You return to the Feature menu. --End-- Using the Options menu Follow this procedure to open the Feature menu. Prerequisites You must be logged on. Procedure Steps Step Action 1 From the main menu, open the Settings menu.
66 Using the Feature menu 6 Perform one of these steps. • To enable Auto Hide, select Enable . • To disable Auto Hide, select Disable . 7 Press Ok . A check mark appears beside the item to indicate if the feature is enabled or disabled. You return to the Options menu.
Assigning the Outbox to a key 67 Procedure Steps Step Action 1 From the main menu, open the Settings menu. 2 From the Settings menu, open the Call menu. 3 From the Call menu, open the Feature menu. 4 From the Feature menu, select Options . 5 Press Ok .
68 Using the Feature menu Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
69 . Using the Director y menu Follow these procedures to use the Directory menu. • To add an entry to the directory from the Inbox, see "Storing a number from the Inbox" (page 74) . • To add an entry to the directory from the Outbox, see "Storing a number from the Outbox" (page 78) .
70 Using the Directory menu 5 Use the dialpad to enter the first name and press Ok . The Feature Key Format screen appears. 6 Perform one of these steps • If you want to assign the entry to a soft key, select the key and press Ok . • If you do not want to assign the entry to a soft key, press Ok without selecting a key.
Deleting an entry from the directory 71 • If you want to edit the number, use the dialpad to enter the number, and press Ok . • If you do not want to edit the number, press OK . The Surname screen appears. 6 Perform one of these steps. • If you want to edit the surname, use the dialpad to enter the name, and press Ok .
72 Using the Directory menu Procedure Steps Step Action 1 From the Directory list, select the name you want to delete. 2 Press Ok . The Directory menu opens. 3 Press the down navigation key until the Delete screen appears. 4 Press Ok . A confirmation screen appears.
73 . Using the Inbo x Follow these procedures to use the Inbox feature. See the figure, Figure 1 "IP Phone 2001 " (page 10) , for the location of the Inbox key.
74 Using the Inbox Viewing Inbo x call inf ormation Follow this procedure to view the information about a call in the Inbox. Prerequisites You must be logged on. Procedure Steps Step Action 1 Press the Inbox key on the terminal. The Inbox screen appears, showing a list of the 10 most recent incoming calls.
Using the Inbox to make a call 75 The Edit screen appears. 6 See "Editing a directory entry" (page 70) , for this procedure. --End-- Using the Inbox to make a call Follow this procedure to make a call using the Inbox. Prerequisites You must be logged on.
76 Using the Inbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
77 . Using the Outbo x Follow these procedures to use the Outbox feature. You must assign the Outbox feature to a soft key before you can use it. See "Assigning the Outbox to a key" (page 66) .
78 Using the Outbox 3 Perform one of these steps: • Select Dial , to call the number. • Select Display to view caller information. • Select Store to store the number in the directory. --End-- Viewing Outbo x call inf ormation Follow this procedure to view the information about a call in the Outbox.
Using the Outbox to make a call 79 The Outbox screen appears, showing a list of the 10 most recent outgoing calls. 2 Select a number from the list. 3 Press OK . The Dial screen appears. 4 Press the down navigation key to select Store . 5 Press Ok . The Edit screen appears.
80 Using the Outbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
81 . Call Services The introduction of Call Services gives the IP Phone 2001 access to Centrex features, which are assigned by your system administrator. Any call service features that are provisioned on your line are available when the IP Phone 2001 logs on to the Centrex IP Client Manager (CICM).
82 Call Services Logically, some features are available only when the terminal is active, such as Mute. Other features, like Call Forwarding, are available only when the terminal is idle. You cannot change the profile that is associated with a feature.
Soft key assignment 83 Table 1 Example 1: Default soft key assignment Key 2004 feature assignment Feature profile 2001 soft key assign ment Automatic soft key assignment on 2001 2 Three Way Call Hide when idle 1 Yes. The feature appears only when the terminal is active.
84 Call Services Table 2 Example 1: Assign a feature to a soft key 1 (cont’d.) Key 2004 feature assignment Feature profile 2001 soft key assignment 3 Call Forward Hide when active None 4 Make Set Bu.
Soft key assignment 85 Example 4: Replace a feature with one with a like profile When a key has two features assignment to it, you can replace one feature with another with the same profile, without losing the other feature. Therefore, if Call Forward is assigned to key 1, it replaces Make Set Busy, but not Call Waiting.
86 Call Services Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
87 . Mute feature The IP Phone 2001 does not have a fixed Mute key, but a Mute feature is available from the feature list. The Mute feature profile is Hide when idle, therefore the item appears in the display only when the handset is active. To activate the Mute feature, see "Activating a feature from the menu" (page 35) .
88 Mute feature Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
89 . Inbo x The IP Phone 2001 has a dedicated fixed key for the Inbox. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2001 at the time of the incoming call. The information from the display is captured only if the call lasts for more than two seconds.
90 Inbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
91 . Outbo x To use the Outbox, you must assign the Outbox feature to a soft key. After you assign a key, the IP Phone 2001 logs all outgoing calls. The system logs the outgoing key number, time, and date. If the duration of the call is more than two seconds, the system captures the display as it appeared when the call was made.
92 Outbox Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
93 . Using the dialpad to enter text Some screens require you to enter text in order to perform an action, such as changing your password or entering names in the directory. To enter text you use the dialpad on the IP Phone. On the dialpad, keys numbered 2 through 9 each have three letters associated with them.
94 Using the dialpad to enter text • Press the Symbol soft key. A list of symbols opens. • Use the navigation keys to scroll through the list and select the symbol. • Press Ok to save the symbol to the text string you are entering. --End-- Procedure job aid This list shows the output associated with each key on the dialpad.
95 . Use the IP Phone 2001 with the IP Softphone m6350 Beginning with release (I)SN09, the Call Services menu gives the IP Phone 2001 access to Centrex features; the soft keys in the display provide an alternative to the dedicated feature keys on an IP Phone 2004.
96 Use the IP Phone 2001 with the IP Softphone m6350 Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks .
97 . Access Code summar y Contact you system administrator for a list of features available on your IP Phone 2001, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes.
98 Access Code summary Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) NN10300-005 09.01 Standard 4 July 2008 Copyright © 2008 Nortel Networks ..
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Carrier VoIP Nortel IP Phone 2001 User Guide (CICM) Copyright © 2008 Nortel Networks All Rights Reserved. Release: CICM 10.1 Publication: NN10300-005 Document status: Standard Document revision: 09.01 Document release date: 4 July 2008 To provide feedback or to report a problem in this document, go to www.
An important point after buying a device Nortel IP Phone 2001 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel IP Phone 2001 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel IP Phone 2001 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel IP Phone 2001 you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel IP Phone 2001 will certainly help you make a decision on the purchase.
If you already are a holder of Nortel IP Phone 2001, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel IP Phone 2001.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel IP Phone 2001. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel IP Phone 2001 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
