Instruction/ maintenance manual of the product 3456 Nortel
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Nor tel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100.
Document status: Standard Document issue: 01.02 Document date: 12 June 20 09 Product release: 6.0 Job function: Product Fundamentals T ype: User Guide Language type: English Cop yright © 2009 Nor tel Netw orks.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Contents New in this release 5 F eatures 5 Other chang es 5 Re visi.
- 4 - Contents Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks V oicemail Settings 32 Accessing V oicemail 34 Video.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Ne w in this release The following sections detail what’s new in IP Sof tphone 3456 User Guide (NN4 3080- 100) for Nortel Communicatio n Ser ver 1000 Release 6.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks W elcome This section introduces IP Softphone 3456 and describes the av ailable f eatures.
- 7 - Welcome Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Requirements The f ollo wing basic hardw are specification is required to oper ate the IP Softphone 3456: • Intel P entium III 1.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Feature o ver vie w This section describes f eatures that are a vailab le on the IP Softphone 345 6.
- 9 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Signing in The IP Softphone 3456 should sign in to y our SIP account automatically if your account has been correctly configured.
- 10 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a call Calls can be made from the IP Softphone 3456 in a numb er of diff erent wa ys.
- 11 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks dial pad and using the mouse to clic k on the numbers required. The f ollowing instructions show y ou how to open the dial pad an d dial a number u sing the mouse.
- 12 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving calls When a call is receiv ed by the IP Softphone 3456, a n umber of things occur .
- 13 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T o ans wer the call: • Click on the found on the IP Softphone 3456 interf ace. or • Click on the f ound on the desktop pop -up .
- 14 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks When a call is on hold, it is possib le to make a second call by pressing the Start another call button .
- 15 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Call waiting When y ou are on a call and anot her call comes in, the phone rings and the second call appears in a tab on the phone screen.
- 16 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Quick trans fer – P ass the call straight to a n umber in yo ur quic k transf er list (more on this later in this section), or to y our chosen Default qui ck transf er destination.
- 17 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 When prompted, enter the destination n u mber using either the dial pad or th e nu m e r i c key s o n yo ur key b o ar d .
- 18 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Announced T ransfer An announced transf er.
- 19 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 A ne w tab opens and the caller is placed on hold . Enter the transf er destination’ s number .
- 20 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 7 The call is transf erred to the destination and y our phone hangs up .
- 21 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T o create a quic k transf er list: 1 F rom the main interf ace screen, open the File menu and select Preferences .
- 22 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click the Ad d b utton.
- 23 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 Enter the full name and pho ne number of the quic k transf er contact.
- 24 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Select the name of the person to whom y ou would lik e to transf er the call. 4 The call is transf erred and the phone hangs up .
- 25 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 2 Enter the name details of the contact and select a Group (f or ex ample, W ork, F r iends, etc).
- 26 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 If y ou entered more than one conta ct n.
- 27 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Dialling Contacts T o dial a contact stra .
- 28 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Conference Calls There are two w ays in which a conf erence call can be estab lished on the IP Softphone 3456: • Star t a conference wh ile on a call by clic king the Conference b utton .
- 29 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Star t or receive a call, open other calls using the Star t Another Call butto n and then, once connected, click on the Conference All b utton.
- 30 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Managing Conf erence Calls Removing P art .
- 31 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences T o end a conf eren.
- 32 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks V oicemail The IP Softphone 3456 can be configured to regularly check y our CS 1000 v oicemail bo x.
- 33 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click on the V oicemail tab .
- 34 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 6C l i c k OK . 7C l i c k Appl y . 8C l i c k Close . The IP Softphone 3456 is no w configured to chec k the CS 1000 ser ver f or v oicemail messages.
- 35 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a Video Call T o make a video call: 1 Click the Video b utton to open the video panel.
- 36 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving a Video Call When y ou receiv e a video call, the video panel opens automatically when y ou ans wer the call and y ou are be able to see the caller using their own video .
- 37 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4C l i c k t h e Conf erence All bu tton to join all par ticipants into one conf erence call.
- 38 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences T o end a conf eren.
- 39 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Suspending a Conference Conf erences can be suspended b y clicking the Hold butt on . P ar ticipants hav e a hold icon ne xt to their name when a confere nce is suspended.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T r oubleshooting This chapter describes various troub leshooting tips.
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Nor tel Communication Server 1000 IP Softphone 3456 User Guide Copyright © 2009 Nor tel Networks. All Rights Reser ved. Publication: NN43080-100 Document status: Standard Document issue: 01.
An important point after buying a device Nortel 3456 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Nortel 3456 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Nortel 3456 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Nortel 3456 you will learn all the available features of the product, as well as information on its operation. The information that you get Nortel 3456 will certainly help you make a decision on the purchase.
If you already are a holder of Nortel 3456, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Nortel 3456.
However, one of the most important roles played by the user manual is to help in solving problems with Nortel 3456. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Nortel 3456 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
