Instruction/ maintenance manual of the product NTC-790 NetComm
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User Manual NTC-790/NTC-990.
NTC-790 NTC-990 HSPA Cellular Router User Manual This manual covers the following products: NTC-790 NTC-990 Revision 1.55 NetComm Limited March 2009 1.
Table of Contents 1 Introduc tion ................................................................................................................... .........4 2 Cellular Rout er Over view..............................................................
11.2 Common problems and solutions . ................................................................................60 11.2.1 I cannot seem to access the web page in terface ..................................................60 11.2.2 The Cellular Router was connec ted but cannot get back on .
1 Introduction Thank you for purchasing the Cellular Router from NetComm. This manual illustrates how to set-up and configure your Cellular Rou ter appropriate for your application. The Cellular Router is configured via a web browser. This manual will take you throu gh the steps required to configure and use your unit correctly.
2.1 Status Indicators There are a total of five LED's on the Cellular Rout e r: three green, one amber and one red. The green LE D next to the DC power jack is the DC Power Indicato r. The other fo ur LED’s are grouped on the opposite end of the router, next to the RF antenna connector.
RSSI (Green) Of the three radio link status indicators, the gre en LE D is u sed to show Received Signal Strength. There are three possible st ates that the RSSI LED can operat e in, based upon signal.
3 What you will need to configure the Cellular Router You will need the following hardware components to set up the Cellular Router: Power Supply (8-28VDC) Ethernet cable Laptop or PC.
For Windows users: Follow the path Start -> Control Panel -> Network Con nections. Right click Local Area Connect ion and select Properties to open the configuration dialogue b ox of Local Area .
Under General tab, select radio button Obtain an IP address automatically and Obtain DNS server address automatically. Then press OK button to close TCP/IP configuration wind ow. Press the Close button to complete the computer preparation fo r the Cellul ar Router.
Below illustrates the steps requi red to acce ss the Cellular Router’s web browser: NOTE – If the Ethernet IP address of the Cellular Router needs to b e changed then refer to the section: Configuring the Ethernet IP address.
4 Inst alling and unlocking the SIM card 4.1 Inserting the SIM card First make sure t he SIM card is inserted cor re ctly. Y ou insert the SIM with gold side up and in the direction as shown below: Revision 1.
4.2 Unlocking the SIM If the SIM card is locked you will need to unlock it with a PIN provided with your SIM card. You can find out if the SIM is locked by viewing the SIM Status on the Home p a ge: Revision 1.
If the SIM Status is ENTER PIN as above then do the following: Click on the “ Security ” Link on the left Revision 1.55 NetComm Limited March 2009 13.
When you click on the ‘Security’ link you should see the following message:- Click OK Next, enter the PIN code and confirm the PIN code. T hen cli ck Save.
Now Click on the link and the Home Status page should look a s below with SIM Status OK: Revision 1.55 NetComm Limited March 2009 15.
4.3 Enter PUK If after three attempts you are requested to enter a PUK code: You will need to contact your carri er to obtain this number. Your carrier will issue you a PUK code to enable yo u to unlock the USIM and enter a new PIN code. Enter the new PIN and PUK codes, press save .
Now Click on the link and the Home Status page should look a s below with SIM Status OK: Revision 1.55 NetComm Limited March 2009 17.
4.4 The ‘Remember PIN’ feature This feature is intended to allow the router to autom atically send the PIN to the USIM each time the USIM asks for it (usually at power up).
5 Locking to a specific band You may want to lock the Cellular Router on to a spe ci fic band, to do this click on the “ Band ” link. You may want to do this if you’re using the router in a coun.
For NTC-790, the following band settings options a re a pplicable. UMTS 850MHz Only = UMTS 850 MHz Only WCDMA ALL = UMTS 850/2100/1900M Hz UMTS 850MHz, 2G = UMTS 850 MHz GSM/EDGE/GPRS 900/180 0/190 0M.
6 How to Est ablish a Connection to the cellular network This section describes how to set up th e Cellular Router to initiate a Wireless connection. There are 2 different ways to set up a wireless connection via PPP:- • Initiating the PPP Connection dire ctly from the Cellular Router acting as the PP P Client (most common).
6.1 Initiating a PPP Connection from the Cellular Router The status page of Cellular Router Se tup will now be displayed as below. The PPP status on the page should be DISABLED network (as indicated by the lar ge arrow) as your new device is not yet configured to connect to the cellular netwo rk.
6.1.1 To connect using a pr e-configured profile The cellular router support s 4 co nne ctio n profile s; these profiles allow you to configure the settings that the router will use to connec t to the cellular network.
6.1.2 To connect using a user configured profile If none of the pre-configured profiles are suitable you may configur e a 4 th user d efined profile as follo ws: Select Profile Number 4 Make sure that the APN name field is correc t. This is very important.
Once configured you may now con ne c t using this profile as follows: Select the profile that you wish to connect to (4 in this case). Click Auto Connect Enable . Click Save . From now on, Auto Connect will keep remain ena bled and the router will auto m atically connect unless you come back to this page and disable it.
6.1.3 To confirm successful co nn e ction Now click on t he link to return to the status page. Please pay close attention to PPP fiel d on the page (shown by the arrow). PPP Status should be UP. PPP IP Address shows the current IP address that the network has allo cated for the Cellular Router.
6.1.4 How to establish a Connec tion using the Cellular Router in PPPoE mode This facility can be f ound on the LAN page. To enable PPPoE mode: Firstly ensure “Auto Connect” under the “Dat a Con nection” configuration page is disabled. Next open the “LAN” configuration page .
7 Ethernet Related Commands 7.1 How to configure the Ethernet IP address This facility is available on the LAN page. The default IP of the Ethernet port is 192. 168.1.50 with subn et mask 2 55.255.255.0. If you wish to change this then simply enter the new IP address and click on the ‘Save’ button at the bottom of the page.
7.3 How to configure the DHCP Server This facility is avail able on the DHCP page. Use the following procedu re to ch ange t he Cellular Rout er DHCP server default settings. Ensure your PC’s Ethernet connector is configure d to automatic ally obtain an IP and DNS server address.
7.3.1 How to configure th e DHCP relay agent This facility is avail able on the DHCP page. To enable DHCP relay simply enable the DHCP rel ay agent and spe cify the DHCP serve r a ddre ss as below: Enabling DHCP Relay will automatica lly disable the local DHCP server.
7.3.2 How to configure stat ic DHCP assignments This facility is avail able on the DHCP page. You may assign a particular IP addre s s to a spe cific device every that device make s a DHCP request as follows: Click Add Enter a name for the computer or device Enter the computer or device MAC Enter the IP address to assign Click Save Revision 1.
7.4 How to configure your Device’s IP address manually (no DHCP) If your device has a statically set IP address you can have your device to work with the Cellu lar Router by manually configuring your device to the followin g setti ngs: Set your devices IP address to any valid IP betw een 192.
8 Advanced Features This section explains other features tha t you ma y want to enable d epen ding on your application. Some features can add extra stability and error recovery. Ot her features are available assist with integrating the router with your application.
Periodic Ping Disabled An Example Setup: The setup below will ping 1 0.1.2.3 every 10 minute s, if it fails it then tries to ping 10.1.2.4, if that also fails it then accelerates the ping attempts to once every 60 seco nds and if 3 successive ping attempts at the one minute interval fails, the modem will reboot.
8.2 How to configure a Periodic Reset Timer This facility is available on the “ System Monitor ” page. The router can be configured to automat ically reboot on a periodic interval specified in minute s. While this is not necessary, it does ensure that in the case of remote installations it will re boot the router if some anomaly occurs.
8.3 Remote Administration Remote administration can optionally be enabled. You ma y connect to the IP address of the WAN (cellular) interface on port 8080 once it is connected to the cellular network via a data connection. The IP address below is an example only, yours will be different.
8.4 NAT Configuration You can enable or disabl e NAT simply by clicking on the radio button appropriately in the NAT Configuration page and the n clickin g the “Save” button Revision 1.
8.4.1 How to configure Port Forwarding This facility is available on the “NAT” configuratio n pa ge. This is only needed if you need to map inbound re quests to a specific port on the Cellular IP address to a device connected on the Et hernet in terface, e.
Example: Make sure NAT Configurat ion is ena bled by clicking the ‘Enable’ radio button Enter the information as appropriate Click Save NB: If the “Incoming Port Range” sp ecifie s a single port (as above) then the destination port can be set to any port.
Configured mappings a re d isplaye d as follows: To delete an entry click on the Delete Entry link from the list of IP Mappings. Revision 1.55 NetComm Limited March 2009 40.
8.5 How to configure dynamic DNS client This facility is available on the “DDNS” configuration page Dynamic DNS provides a method for the cellular rout er to update and extern al name server with the routers cellular WAN IP addre ss. To configure dynamic DNS:- Click Enable .
8.6 How to configure the Serial PAD (Packet Assembler and Disassembler) The NetComm NTC Cellul ar Ro uters include a PAD feature to allow the transport of arbitrary Async serial data over the packet switched (IP) cellular network. Specifically data received on the rout ers V.
These items may be configured se pa rately for each of the 4 connection profiles. The following items may be configure d usin g the “Modem” page: Baud Rate The serial (V.24) port baud rate. By default the serial line format is 8 data bits, No parity, 1 Stop bit.
For UDP the 1 st <n> bytes of each datagram sent will be set to the contents of the ID field, data follows immediately after the ID; for TCP the ID is transmitt ed once immediately after the connection is establish ed.
• Always Off DCD is always off • PPP On DCD is on when the router has established a PPP session with the cellular network Flow Contr ol • Off Serial port flow control off • Hardware Serial por.
9 Routing Features 9.1 How to configure PPTP Client This page can be accessed by clicking on the PPTP link. There are a couple of steps that y ou need to take before obtaining a PPTP interface: 1 Get .
NOTE – It may be necessary to add a static route u si ng the ‘Routing’ link. The PPTP gateway is the PPTP server address and so in th e static routes section un der the ‘Routing’ link enter the PPTP server IP address in the Gateway IP address box.
9.2 Configuring Static Routes This facility is available on the Routing HTML page. Some routes are added by default by the Cellular Ro uter on initialisation such as the Ethernet subnet route for routing to a device on the Ethernet subnet. A PPP route is also added upon obtaining a Wireless PPP connectio n.
The Active Routing table at the bottom w ill show the new route added a s sh own belo w: Example: If you have a router on the Ethernet side of the Cellula r Router with a gateway 192.168.1.5 that interfaces to network 10.123.0.0/16 and you want to get to a device on that network then you enter: 10.
Deleting Static Routes Select the delete entry text (in blue) for the route as shown above . Revision 1.55 NetComm Limited March 2009 50.
9.3 How to Configure RIP RIP (Routing Information Protocol) is used for adve rtising r oute s to other ro uters. Thus all the routes in the Cellular Router’s routing t able will be advertised to other nearby ro uters.
9.4 How to configure VRRP Virtual Router Redundancy Protocol (VRRP) is a n on-proprietary redundancy protocol de scrib ed designed to increase the availability of the default gateway servicing hosts on the same su bnet.
In the VRRP Configuration section on th e Routin g HTML page: Click enable Enter the relevant details • enter an id – this is the VRRP id which is different for each virtual router on the network. • enter a priority – a higher value is a high er pri ority.
10 Router Application and Configuration management Features to manage the cellular routers configu r ation and appli cation firmware may be found on the Application Load/Saved page: 10.1 To save a copy of the routers configuration Click Save This will download a copy of the current setti ngs from the cellula r router to your PC.
10.2 To restore a copy of the routers configuration Click Browse . Select the configuration file you wish to restore. Click Restore . 10.3 To restore the routers configuration to the factory defaults Click Restore . You will see the following message:- Click OK .
10.4 To upgrade to a new router application version Click on the browse button and browse to where the upgrade file is located on your PC/laptop Click Upload You will see the following message:- Click OK . You will see the following message:- Click OK .
The upgrade process will begin. If the upgrade is successful you should see something similar to the following: Revision 1.55 NetComm Limited March 2009 57.
11 T roubleshooting 11.1 Viewing the system log To view the routers log file click the “Logfile” link Revision 1.55 NetComm Limited March 2009 58.
Revision 1.55 NetComm Limited March 2009 59.
11.2 Common problems and solutions. 11.2.1 I cannot seem to access the web page interface The default IP address of the unit is 192.168.1.50, so first try to open a web browser to this address. Also check that your laptop/PC is on the same sub net as the Cellular Router’s Ethernet port.
11.2.5 I cannot seem to get a wireless WAN connection • Click on the Data Connection link o n the HTML page and check that the APN is correct. • Also check that the username and password cred enti als are correct if the APN in use requires these.
11.2.8 How can I reset the cellular rout er’s IP address to default The IP address can be reset to default by the followin g action s. Read the following fully as you need to take action at certain p oints within a short period of time. The reason for forcing these actions is to prevent an ac cide ntal overwriting of y our non-default IP address.
11.2.9 I am having problems getting a PPTP connection. Check the routes on the “Routin g” pa ge There should be 5 routes shown. • One route for interface eth0. • Two routes for interface ppp0. • Two routes for interface ppp1. If there are not 5 routes it is most possible:- • PPTP is not enabled.
12 RS-232 Serial Port Integration Parameters You can use the guide below to design serial cable s to integrate the Cellular Router into your system. Standard RS-232 DE-9 Pinout: Pin Name Direction Des.
13 RJ-45 Ethernet Port Integration Parameters You can use the guide below to design Ethernet cables to integrate the Cellular Rout er int o your systems.
14 Specifications This section covers the specificatio ns a nd cable pin outs. Interface Connectors: RS-232 DE-9F Connecto r (DCE) 10/100 Base-T Full Duplex USB 2.
15 Download and Upload Speeds The speeds here are theoretical maxima ; practi cally they may well be lower. For UMTS HSUPA the upload speed is 1.9Mbps (upg r adeable to 5.
17 Additional Sof tware Packs NTC series cellular router covered in thi s manual supports the following additional software packs. Additional software packs provides the cellular router with add-on functionality and features.
18 Legal & Regulatory Information This manual is copyright. Apart from any fair dealing f or the purposes of private study, re search, criticism or review, as permitted under the Copyright Act, no.
21 Product W arranty The warranty is granted on the following condition s: 1. This warranty extends to the original purchaser (you) and is n ot transferable; 2. This warranty shall not app ly to software program s, batteries, power su pplies, cables or other accessories supplied in or with the product; 3.
Product Warranty NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option, via registering your product online at the NetComm website www.
An important point after buying a device NetComm NTC-790 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NetComm NTC-790 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NetComm NTC-790 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NetComm NTC-790 you will learn all the available features of the product, as well as information on its operation. The information that you get NetComm NTC-790 will certainly help you make a decision on the purchase.
If you already are a holder of NetComm NTC-790, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NetComm NTC-790.
However, one of the most important roles played by the user manual is to help in solving problems with NetComm NTC-790. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NetComm NTC-790 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
