Instruction/ maintenance manual of the product 5330 IP NEC
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MITEL 5330 IP and 5340 IP Phones User Guide.
NOTICE The inf ormation c ontaine d in this docum ent is bel ieved to b e accurate in all r espec ts but is not warrant ed by Mitel N etwor ks ™ Corporation ( MITEL ® ) . The inf ormatio n is subj ect to cha nge without not ice and should no t be cons trued i n any wa y as a com m itment b y Mitel or an y of its aff iliates or subsid iaries.
Table of Contents 3 ABOUT YOUR PHONE ............................................................................................................ 8 Elements of Your Phone ................................................................................
5330/5340 IP Phones – User Guide 4 Enable URL Displays on your Phone ................................................................................... 26 Enable PC Connectivity ......................................................................
Table of Contents 5 Mute ...................................................................................................................................... 41 Transfer ...............................................................................
5330/5340 IP Phones – User Guide 6 Hot Desk - PIN Change ........................................................................................................ 63 Make Busy ..........................................................................
Table of Contents 7 Save a message ................................................................................................................. .... 76 Delete a message .............................................................................
8 ABOUT YOUR PHONE The Mitel ® 5330 and 5340 I P Phones are full-featu re, dual port, dual mode enterprise-class telephones that provide voice co mmunication over an IP network. The y both feature a large graphics display (160 x 320) and self-labelin g keys.
5330/5340 IP Phones – User Guide 9 The 5340 IP Phone Elements of Y o ur Phone Fea tu re Function 1) Display Provides a large, high-resolution vi ewing area that assists you in selectin g and using phone features. 2) Ring/Message Indicator Flashes to signa l an incoming ca ll and to indicate a messag e waiting in your voice mailbox.
5330/5340 IP Phones – User Guide 10 Elements of Y o ur Phone Fea tu re Function • ( MUTE ) enables Mute, which allows y ou to temporarily turn your phone's handset, headset or handsfree micro phone off during a call.
5330/5340 IP Phones – User Guide 11 Ring/Mes sage ind ic ators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your.
5330/5340 IP Phones – User Guide 12 TIPS FOR YOUR COMFORT AND SAFETY Don't crad le the han d set! Prolonged use of the handset can lead to n eck, shoulder, or back discomfort , especiall y if you cradle the handset betwe en your ear and shoulder.
5330/5340 IP Phones – User Guide 13 USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and ke ys are shown and described below. The Phone window provides access to pro gramma ble keys and the main phone interface.
5330/5340 IP Phones – User Guide 14 5340 and 5330 IP P hone Def ault Window and K eys Featur e F unction 1) Softkeys Allow you to access specific call control features, whi ch are contex t sensitive. Non-programma ble feature ke y s, which are specific to the application or state of the set.
5330/5340 IP Phones – User Guide 15 ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provi de applic ations that simplify the use of y our phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications.
5330/5340 IP Phones – User Guide 16 You can press the progra mmed application key fr om the default Phone Window. For information on programming keys, see Programming Features On Your Keys . Using the Sett in gs Application The Settings application provides a single loca tion to access all your phone settings.
5330/5340 IP Phones – User Guide 17 Using the C all H istory A pplic ation Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest lo g is replaced each time a new call is missed, made, or answered.
5330/5340 IP Phones – User Guide 18 5. Do one of the following: • If necessary, use the ke ypad, Delete Digit, and Backspace ke ys to modify the number. Press Dial to call the number or press To Contacts to save the contact details to the People application (5340 I P Phone only).
5330/5340 IP Phones – User Guide 19 Getting Help To access the 5330/5340 IP Phone help and docu mentation: 1. Press the blue Applications key. 2. Press Help . You have the following options: • Press Launch P C Help to display www.edocs.mitel.com. • Press Key Ico ns or Quick He lp.
5330/5340 IP Phones – User Guide 20 CUSTOMIZIN G YOUR PHONE Use the Settings applicati on to customize your phone. Note: The S ystem Administrator can invoke a Lo ck to Factor y default option on a per-phone basis.
5330/5340 IP Phones – User Guide 21 Using the On-S cree n Keyboard to Enter Inf ormation The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter na me/number informatio n, press Keyboard to display the on - screen ke yboard.
5330/5340 IP Phones – User Guide 22 Specify Language To specify the language in which pr ompts and applications display: 1. Press Settings . 2. Press the Language setting. The phone displays the three language selectio ns that are currently programmed in the ICP.
5330/5340 IP Phones – User Guide 23 Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this proced ure; however, adjust ing the speaker volum e also affects the b eep volume.
5330/5340 IP Phones – User Guide 24 Specify Call Notific ation Behavior To specif y that the Phone window automaticall y displays wh en you are making or re ceiving calls: 1. Press Setti ngs . 2. Press Call Notification . 3. Press the appropriate options to identify when you want the Phone window to display.
5330/5340 IP Phones – User Guide 25 Notes: • If the phone is in talk state, this action adjusts the volume of the handset, h eadset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1.
5330/5340 IP Phones – User Guide 26 Program Receipt of Ex ternal Messaging You can program your phone to launch the Phone application when it receives message s (other than phone calls). To program receipt of Ex ternal message t ypes: 1. Press Setti ngs .
5330/5340 IP Phones – User Guide 27 USING THE PC COMPANION APPLICATION About the PC Companio n Applicatio n The PC Companion Application is a PC-based desktop prog ramming tool that allows y ou to easily program y our phone ke ys and label those keys using your PC.
5330/5340 IP Phones – User Guide 28 6. To launch the PC Companion Application, c lick the Windows Start me nu and navigate to Mitel -> Mitel 5330 5340 PC Companion Application . 7. In the PC Companion application, do the following: a) Select PC Connectivity from the menu on the left.
5330/5340 IP Phones – User Guide 29 Progr am ming Featu re Key s Using t he PC Com panion Appli cation 1. Select Programmable Keys from the menu, and t hen click the desired ke y . 2. Program a phone feature, phone app lications, or PC application: To program a Phone Feature: • Select Telephone Fe ature from the Feature list.
5330/5340 IP Phones – User Guide 30 Clearin g, Editing o r Copying Key P r ogramm ing 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or cop y. 3. Do one of the following: • Select Clear . Re-program the ke y, if desired.
5330/5340 IP Phones – User Guide 31 PROGRAMING FEATURES ON YOUR KEYS Tips on Pr ogramm ing Features You can program your phone's programmable ke y s to enable features.
5330/5340 IP Phones – User Guide 32 Fea tu re Def ault Label Call Ba ck Call Ba ck Headset 1 Headset Make Busy Make Busy Campon Campon Override Override Direc t Page Page Do Not Disturb DND Single F.
5330/5340 IP Phones – User Guide 33 Fea tu re Def ault Label Transfer/Confer ence Trans/Conf Cancel Cancel An al og Line An al og Line 1. Turning on the Headset feature key has no effect on the Cordless Headset .
5330/5340 IP Phones – User Guide 34 Progr am Feature Keys U sing the Settings A pplic ation To program a Phone Feature or hard ke y: 1. Press Setti ngs . 2. Press Programmable Keys . 3. Press the key you wish to program. 4. If applications are displayed, press View Feat ures.
5330/5340 IP Phones – User Guide 35 To program Speed Call: 1. Press Setti ngs . 2. Press Programmable Keys . 3. Press the key you wish to program . If it’s already programmed, press Clear Key . 4. Press Speed Cal l . 5. Press Edit Label and en ter the label for the Spee d Call.
5330/5340 IP Phones – User Guide 36 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up y our contact list. Adding nam e s to your contact list You can add a name to your contact lis t by entering it directly using the People application or by copying a number from the Call Info window.
5330/5340 IP Phones – User Guide 37 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone onl y ). • Press the pro grammed key associat ed with the party you want to call.
5330/5340 IP Phones – User Guide 38 for your phone, the search is limited to names that share your location; otherwise, the entire dire ctor y is searched.
5330/5340 IP Phones – User Guide 39 Redial - Saved Number To save the last number that y ou manuall y dialed: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropri ate feat ure access code.
5330/5340 IP Phones – User Guide 40 1. Press ( SP EAKER ). 2. Hang up the handset. Auto-Answer When the Auto-Answer f eature is active, incoming calls ring briefl y, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or us e the handset.
5330/5340 IP Phones – User Guide 41 CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). • Press the key that you have programmed as Hold. The indicator flash es on the line that has the held ca ll. Note : You can onl y retrieve a call fro m hold when the phone is idle.
5330/5340 IP Phones – User Guide 42 Transfer To Transfer an active ca ll: 1. Press ( TRANS/CONF ). 2. Dial the number of the third part y. 3. Do one of the following: • To complete the Transfer , hang up. • To announce the Transfe r, wait for an answer, con sult, and hang up.
5330/5340 IP Phones – User Guide 43 Add Held To move a call on hold to another line app earance: 1. Press an available li ne key. 2. Press the AddHeld softk ey. 3. Press the flashin g line key. To add a call on Hold to an exis ting conversation or conferenc e: 1.
5330/5340 IP Phones – User Guide 44 USING QUICK CALL FORWARD A LWAYS To program and enable C all Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key.
5330/5340 IP Phones – User Guide 45 To create a Call Forward profile: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. Press Profiles . 3. Press New Profile . 4. Press Edit Profile Name . An on-screen ke yboard displays.
5330/5340 IP Phones – User Guide 46 ACTIVATE CALL FORW ARD To turn Call Forward on once it has been pro grammed: 1. Press the blue Applications key. 2. Press Call For warding . 3. Press Profiles . 4. Press the appropriate Profile setting . 5. Press Activate .
5330/5340 IP Phones – User Guide 47 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code ident ifies the ac count in the call records that your system generates.
5330/5340 IP Phones – User Guide 48 Attendant Call Hold - Remote Retrieve To retrieve a c all placed on Hold b y the attendant: 1. Lift the handset. 2.
5330/5340 IP Phones – User Guide 49 To cancel Call F orward – Remote from the station that se t the remote forwarding: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call F orward – Remote from the station that wa s forwarded: 1.
5330/5340 IP Phones – User Guide 50 Call Forward - Override To override Call Forward and rin g a station: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the extension number. Call Pa rk The Call Park fe ature allows you to place a call i n a special hold state.
5330/5340 IP Phones – User Guide 51 2. Dial the directory number on which the c all is parked (not required if the n umber is programmed to the Call Park feature key). 3. If there are multiple c alls parked on the number, dial the two-dig it index number to retrieve a specific call, or # to re trieve the longest parke d call.
5330/5340 IP Phones – User Guide 52 How you answer a Direct Page depends on wh ethe r Handsfree Answerb ack is enabled and turned on at your phone. See one of the fo llowing procedures in this guide.
5330/5340 IP Phones – User Guide 53 To answer a call usin g Handsfree Answe rback: Phone state before Page arrives To answ er the Dire ct Page Phone is idle and MUTE is flashing 1. Check that MUTE is OFF. 2. Listen for the paging part y. 3. Begin speaking.
5330/5340 IP Phones – User Guide 54 Direct Pagin g - Hands free Answerback Disabled Your administrator enables or disables Hands free Answerba ck and you can also turn it on or off on your phone. To turn Handsfree Answe rback off, see "Direct Paging - Handsfree Answerb ack Enabled" elsewhere in th is guide.
5330/5340 IP Phones – User Guide 55 Do Not Dis turb When you enable Do Not Disturb, calle rs will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or d eactivat e Do Not Dist urb: • Press the Do Not Disturb key that you programmed.
5330/5340 IP Phones – User Guide 56 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programme d, Emergency Number dialing should only be perform ed by pickin g up the handse t a nd selecting the Analog Line key you have programmed.
5330/5340 IP Phones – User Guide 57 Float Ke ys (5 34 0 IP Phone) The 5340 IP Phone offers 48 programmable multi-f unction ke ys for one-touch featu re access.
5330/5340 IP Phones – User Guide 58 Programming Float Keys You program the Float Ke y s using the Settings application on the 5340 phone. You are able to program the Float Keys essentia lly as a mirro r of any of the lines programmed on the 48 programmable ke y s.
5330/5340 IP Phones – User Guide 59 6. Repeat steps 3 – 5 for ever y line key that you want to appear on the float keys. 7. Press Save . 8. Press Close . To disable float keys 1. Press Applications . 2. Press Setti ngs . 3. Press Float Keys . 4. Press Disable .
5330/5340 IP Phones – User Guide 60 Group Listen With Group L isten, you can carry on a conversation using the handset or headset while allowin g others nearby to listen to the person at th e far end over the hands free speaker. The h andsfree microphone is disabled in Group Listen mode.
5330/5340 IP Phones – User Guide 61 To respond to a Group Page b y using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet M e Answer or dial the appropri ate feature access code. (See Programming Features on Your Phone for in structions on programming fe atures to your phone.
5330/5340 IP Phones – User Guide 62 Hot Desk ing Hot Desking allows you to log into the tele phone system from an y phone desig nated as a Hot Desk phone.
5330/5340 IP Phones – User Guide 63 To remotel y log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Ex tension Number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command ke y. Hot Desk - PIN Change To change your Hot Des k PIN: 1.
5330/5340 IP Phones – User Guide 64 Messa ge Wait ing In dicator The Message Waiting Indicator (MWI) fea ture allows you to be notified when messag es have been left on another phone. Once you have programmed a ke y to MWI, this key is always enabled.
5330/5340 IP Phones – User Guide 65 3. Press the Read Message softke y, and do one or all of the following: • To display the time the message wa s sent, press the More Msg softke y. • To display the number of the caller, press the Mo re Msg softke y twice.
5330/5340 IP Phones – User Guide 66 Messagi ng - Cancel Call back To cancel a Call back: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the number of the called station. 4. Hang up. Messa ging - C ancel All C a llback s To cancel a ll Callbac ks: 1.
5330/5340 IP Phones – User Guide 67 Override (Intr ude) When you dial a number whose owner h as enabled Make Bus y, your phone displays the message indicating tha t the line is busy. You have the option to override this setting . To use Override when you encounter a bus y tone: 1.
5330/5340 IP Phones – User Guide 68 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox . 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Sup erkey (must be programmed to a ke y). 2. Press the No softkey until "Timed Reminder" appears.
5330/5340 IP Phones – User Guide 69 Speak @Ease Users of the Speak@Ease softke y can place a call by speaking the name of the person the y wish to dial.
5330/5340 IP Phones – User Guide 70 Trunk Flash The Trunk Flash feature allows you to access Ce ntrex features (if available) while you ar e talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash.
5330/5340 IP Phones – User Guide 71 VISUAL VOICE MAIL (5340 IP Phone Only) Set up your mailbox Before you can use voice mail, you must first set up y our m ailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provi d ed b y your system administrator.
5330/5340 IP Phones – User Guide 72 2. Enter your pass code. 3. Press OK . 4. If you wish to have the system remember this passcode, press Reme mber my passcode to enable the ch eck box ( 5 ). 5. Press Login . Note : While you are logged into your mailbox, no indication of an y new messages arriving is provided until you log out and log in again.
5330/5340 IP Phones – User Guide 73 About the Visual Voice Mail main wi ndow The Voice M ail Application Main Windo w The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed firs t.
5330/5340 IP Phones – User Guide 74 Disp la y m essag e detai ls To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox.
5330/5340 IP Phones – User Guide 75 Play a voice message To play a voice messa ge: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in y our message list.
5330/5340 IP Phones – User Guide 76 Save a message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a messag e in your message list. 4. Press Keep . The saved message is removed from the new list and added to the sa ved list.
5330/5340 IP Phones – User Guide 77 2. Login to your mailbox. 3. Select a message in y our message list. 4. Press Give . 5. Enter the recipient’s mailbox number.
5330/5340 IP Phones – User Guide 78 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Un it for confer encing. You use the Conferen ce Controller to turn the conference unit off o r on, to adjust the volume or to put the conferenc e unit into Presentation mode.
5330/5340 IP Phones – User Guide 79 Mute the conferen ce unit To mute the conference unit so that conversation in the meeting room cann ot be heard b y individuals being conferenced: • Press Mute . USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Mod u le.
5330/5340 IP Phones – User Guide 80 To answer a waiting ca ll on the analog line: Note : If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting ana log call. When you are on an analog ca ll and a waiting analog call arrives, you hear a beep.
5330/5340 IP Phones – User Guide 81 USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES The cordless handset and cordless heads et provi de users with the capabilit y to move around within their own office or adjacent offices while u sing the telephone.
5330/5340 IP Phones – User Guide 82 Figure 2. Rear view Elements of Your Cordless Modul e and Accessories Fe ature F uncti on 1) Cordless Module Attached to the back of the phone, the module contain.
5330/5340 IP Phones – User Guide 83 Handset/He adset Combinations The following combinations of corded and co rdl ess headset and handset ar e supported on the 5330/5340 I P Phone: • Corded handse.
5330/5340 IP Phones – User Guide 84 To unpair a cordless acce ssory: 9. Press the blue Applications key and then press Cordless Devs . 10. Press the device name that you want to unpair . The information scr een for the selected device appears. 11. Press Unpair this Devic e .
5330/5340 IP Phones – User Guide 8 5 USING THE CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, th e cordless handset contains a rechargeable battery that charges in the handset cradle when not in use.
5330/5340 IP Phones – User Guide 8 6 Feature Function 3) Mute button Mute allows you to turn the microphone off during a call. 4) Volume Up and 5) Volume Down buttons Up and Down provide volume control for the ringer and handset/headset. Note : The IP Phone deactivates the cordless ha ndset when a corded handset is p lugged in.
5330/5340 IP Phones – User Guide 87 Alerting T ones an d LEDs The cordless accessori es provide the foll owing alerti ng tones: Fe ature F uncti on Mute key on cordless device ON/OFF 2-pitch tone occurs immediate ly. Reminder tone occurs 30 seconds after a ctivation and then regula rly until deactivate d.
5330/5340 IP Phones – User Guide 88 Cordless Handset LEDs The handset has two LEDs: • Blue – indicates the operational status of the hand set • Green – indicates th e status of th e electric.
5330/5340 IP Phones – User Guide 89 USING THE CORDLESS HEADSET The cordless headse t offers the same capa bility as the cordless handset to make and answer telephone calls away from your desk while a dding the convenience of han ds-free operation. When not in use, t he cordless headset sits in the headset char ging cradle.
5330/5340 IP Phones – User Guide 90 Answ er a call Do one of the following: • Lift the cordless he adset from th e cradle. • If the headset is alread y out of the cradle , press the hookswitch button on the headset. Hang up Do one of the following: • Replace the cordless headset i n the cradle.
5330/5340 IP Phones – User Guide 91 Fe ature F uncti on Out of range Repetitive 3-pitch tone until y ou are back in range. Note : If you are out of ra nge for more than 10 seconds, any call that is in progress is dropped and not recovered.
5330/5340 IP Phones – User Guide 92 USING THE CORDLESS DEVICE S APPLICATION The Cordless Devices Application provides acces s to module information and pairing for hand- or headsets.
5330/5340 IP Phones – User Guide 93 Auto Dial When a Cordless Module is installed and at least one device is pai red, the Auto Dial feature is available in the Settings menu. You can pro gram a number that is automati cally dialed when a cordless device hookswitch button is pressed.
An important point after buying a device NEC 5330 IP (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought NEC 5330 IP yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data NEC 5330 IP - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, NEC 5330 IP you will learn all the available features of the product, as well as information on its operation. The information that you get NEC 5330 IP will certainly help you make a decision on the purchase.
If you already are a holder of NEC 5330 IP, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime NEC 5330 IP.
However, one of the most important roles played by the user manual is to help in solving problems with NEC 5330 IP. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device NEC 5330 IP along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
