Instruction/ maintenance manual of the product MVPFXS-8 Multi-Tech Systems
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M ult i V OIP FX TM F X S- On l y S I P Ga t e w a y s User Guide for Voice/IP Gateways Models: MVPFXS-8 MVPFXS-16 MVPFXS-24.
2 User Guide S000415A MultiVOIP FX Analog FXS-Only Gateways (Models MVPFXS-8, MVPFXS-16 & MVPFXS-24 ) This publication may not be reproduced, in whole or in part, wi thout pri or expressed written pe rm ission from Multi-Tech Systems , Inc. All rights reserved.
3 CONTENTS CHAPTER 1: OVERV IEW ............................................................................................................ .......................................... 5 A BOUT T HIS M ANUAL ............................................
Contents MultiVOIP FXS User Guide 4 CHAPTER 6: PHONEBOOK C ONFIGURATION ............................................................................................. ................ 84 C ONFIGURING M ULTI VOIP P HONEBOOKS ............................
5 Chapter 1: Over vie w.
Overview MultiVOIP FXS User Guide 6 About This Manual This manual is about Vo ice-over-IP products made by Multi-Tech Systems, Inc. I t describes three analog MultiVOIP TM FX units that operate wit h the SIP transmission protocol only and use the FX S telephony interface only, name ly, models MVPFX S-24, MVPFXS -16, and MVPFXS- 8.
MultiVOIP FXS User Guide Overview 7 Intr oduction to Analog MultiV OIP FX SIP FXS-only Gate way V oice-over -IP Units (MVPFXS-8/16/24) VOIP: The Free Ride.
Overview MultiVOIP FXS User Guide 8 Phone System Transpar ency. These MultiVOIPs inter-operate with a telephone switch or P BX, acting as a switching device that directs voice and fax calls over an IP network.
MultiVOIP FXS User Guide Overview 9 The primary advantage of the web GUI (over a GUI t hat requires a local conn ection) is remote access for control and config uration. The controlle r PC and the MultiVOIP u nit itself must both be connected to the same IP network and their IP addresses must be kno wn.
Overview MultiVOIP FXS User Guide 10 MultiV OIP Fr ont P anel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicato rs (for power, booting, and ethernet functions), and (2) channel operation LED indica tors that describe th e data traffic and performance in each VOIP data channel.
MultiVOIP FXS User Guide Overview 11 Computer Requirements The command computer used in conjunction with the MultiVOIP must meet these requirem ents: (a) any reaso nably modern PC, (b) must have an up-to-date version of J ava installed (v.
Overview MultiVOIP FXS User Guide 12 Installation at a Glance The basic steps of inst alling your Multi VOIP network involve unpacking t he units, connectin g the cables, and configuring t he units using th e MultiVOIP web-ba sed graphic user int erface (GUI), and c onfirming connectivity with another voip site.
13 Chapter 2: Quick Start Guide.
Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide 14 This chapter contains streamlined instru ctions to ge t the Mult iVOIP up and running qu ickly. These start- up instructions includ e assistance on se tting up the MultiVOIP’s Inbound and Outbound Phonebooks.
MultiVOIP FXS Quick Start Guide Preliminaries & Info Gathering 15 Phone/IP Details *A bsolutely Needed* Bef ore Star ting the Installation The MultiVOIP will interface with both the IP ne twork and the phone system.
Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide 16 Config Inf o CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for v.
MultiVOIP FXS Quick Start Guide Command PC & Voip Hookups 17 Command/Contr o l Computer Setup (Specs & Settings) The computer used for command and co ntrol of the MultiVOIP (a) any reaso nably modern PC, (b) must have an up-to-date version of J ava installed (v.
Command PC & Voip Hookups MultiVOIP FXS Quick Start Guide 18 Quic k Hookup f or MVPFXS-8/16/24.
Auxiliary Software Issues MultiVOIP FXS Quick Start Guide 19 Ensure that Jav a & Browser V ers ions will Suppor t W eb-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Po wer must be turned on.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 20 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is a ddressing the correct COM port.
MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 21 5. Check that HyperTerminal’s data ra te is set to 115200bps. 6. To begin, HyperTerminal mu st be connected and ready.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 22 7. Reboot the Mult iVOIP by turning off its power and turning it b ack on again. The ARMBoot prompt will appear on the HyperTerminal screen . When this screen appears, you m ust quickly press any key to stop the regular b oot-up process (the manual boot process).
MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 23 9. To confirm th at the ipaddr (vo ip IP address) was indeed ch anged to the value you want, type printenv at t he mvp-boot> prompt and then press Enter . 10. Type saveenv and press Enter .
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 24 12. Allow the voip to boot up again normally (this wi ll take a few minutes) with the console connection still active. When the rebootin g process is complete (when the boot light is no longer lit ), type 1 and press Enter .
MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 25 In each field, enter the values that fit your particular network. Click OK . 15. In the sidebar me nu, click Save & Apply .
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 26 Phone/IP Starter Configuration Full details here: MVPFXS-24 MVPFXS-16 MVPFXS-8 Technical Configuration chapter in User Guide 1. Open a browser and go to the IP Address of the MVPF XS unit (default IP is 1 92.
MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 27 Phonebook Starter Configuration ( with remote v oip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 32) before start ing this procedure.
Phonebook Starter Config. MultiVOIP FXS Quick Start Guide 28 4. Suppose you want to call a phone number outside of your building using a phone station t hat is an extension from your PBX system (if present). What di gits must you di al? Often a “9” or “8” m ust be dialed to “get an outside line” throu gh the PBX (i.
MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 29 6. In the “Remove Prefix ” field, enter the in itial PBX acce ss digit (“8” or “ 9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phonebook.
Phonebook Starter Config. MultiVOIP FXS Quick Start Guide 30 Inbound Phonebook 1. Open the browser and go to the IP address of the Mult iVOIP unit. 2. Go to Phon e Book | Inbound Phon ebook | Add Ent ry . 3. In the “Remove Prefix” field, enter your local callin g code (area code, country code, city code, etc.
MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 31 4. In the “Add Prefix” field, enter any digi ts that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system.
Phonebook Tips MultiVOIP FXS Quick Start Guide 32 Phonebook Tips Preparing the phonebook for your voip system is a comp lex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers .
MultiVOIP FXS Quick Start Guide Phonebook Tips 33 3. Knowing When to Drop Digits . Example When calling area code s and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Area code for Inner London is listed as “0207.
Phonebook Example MultiVOIP FXS Quick Start Guide 34 Phonebook Example: An MTU/MDU Application In the next example, a small, altern ative telco uses an MVPFXS-2 4 to serve an ap artment building wit h voip-based phone service.
MultiVOIP FXS Quick Start Guide Phonebook Example 35 Sample Phonebooks Enlarged WVIP-Comm V oip WVIP-Comm V oip Inb ound Pho nebook Out bound Ph onebook Prefix to Remov e Pr ef ix to A dd Description .
Phonebook Example MultiVOIP FXS Quick Start Guide 36 Phonebook Worksheet V oip Location/ID:_______ ____________________ _ Inbound Phonebo ok Outbound Phonebook Prefix to Remove Pref ix to Add Descriptio n Incoming Calls Destin.
MultiVOIP FXS Quick Start Guide Phonebook Example 37 Enlarged Phonebook Worksheet.
Connectivity Test MultiVOIP FXS Quick Start Guide 38 Connectivity T est The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Co nfig uration” must be completed before you can do this proc edure.
MultiVOIP FXS Quick Start Guide Connectivity Test 39 8. Read console messages recorded on HyperTerminal. Console Messages from Originating V OIP . The voip unit th at originates the c all will send bac k messages like that shown below.
Quick Start Instructions MultiVOIP FXS User Guide 40 T r oubleshooting If you cannot establish connectivity between two voip s in the system, follow the steps below to determine the problem. 1. Ping both Mult iVOIP units to confir m connectivity to the netw ork.
4 1 Chapter 3: Mechanical Installation and Cabling.
Mechanical Installation & Cabling MultiVOIP FXS User Guide 42 Intr oduction When an MVPFXS-8/ 16/24 unit is to be installed into a rack, two able-bodied person s should particip ate.
MultiVOIP FXS User Guide Mechanical Installation & Cabling 43 Unpac king Y our MultiV OIP When unpacking your MultiVOIP, check t o see that all o f the items shown are include d in the box. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-243 9.
Mechanical Installation & Cabling MultiVOIP FXS User Guide 44 Rac k Mounting Instruct ions for MVPFXS-8/16/24 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rac k enclosure, as shown in Figure 3-2.
MultiVOIP FXS User Guide Mechanical Installation & Cabling 45 Safety Recommendations f or Rack Installations of MVPFXS-8/16/24 Mounting: Mechanica lly, this unit is designed for a o ne-hi gh industry standard EIA 19 -inch rack enclosure.
Mechanical Installation & Cabling MultiVOIP FXS User Guide 46 19-Inch Rac k Enclosure Mounting Procedure Attaching the Mult iVOIP to a rac k-rail of an EIA 1 9-inch rack enclosure will certainly r equire two persons.
MultiVOIP FXS User Guide Mechanical Installation & Cabling 47 Cabling Pr ocedure for MVPFXS-8/16/24 Prerequisites: To complete the Multi VOIP cabling procedure, yo u must have: • One RJ-21 Cable. That c able must ha ve a male end to fit the MultiVOIP.
Mechanical Installation & Cabling MultiVOIP FXS User Guide 48 2. Power Connection . Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the Mu ltiVOIP. S ee Figure 3-5 (top right). 3. VOIP-to-Network C onnection .
MultiVOIP FXS User Guide Mechanical Installation & Cabling 49 The footprint of the RJ -21 connector is shown in Figure 3-7 and its pin-out list is presented in the table that follows.
Mechanical Installation & Cabling MultiVOIP FXS User Guide 50 7. Power-Up . Turn on power to the Mu ltiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go o ff before proceeding. This m ay take a few minutes.
51 Chapter 4: MultiV OIP & A uxiliar y Software.
MultiVOIP & Auxiliary Software MultiVOIP FX User Guide 52 Intr oduction The software (firm ware) that run s the MVPFXS-8/ 16/24 unit res ides within the u nit and is contact ed through a web browser. A s such, there is no Mult iVOIP configuration softw are to install.
53 Chapter 5: T echnical Configuration.
Technical Configuration MultiVOIP FXS User Guide 54 Configuring the MultiV OIP There are two ways in which the MultiVOIP must be configured before oper ation: technical c onfiguration and phonebook config uration.
MultiVOIP FXS User Guide Technical Configuration 55 Configuration b y W eb GUI This manual primar ily describes config uration of the MultiVOI P with the web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system.
Technical Configuration MultiVOIP FXS User Guide 56 T elephony Interface P arameters The following parameters must be known about the PB X or telco central off ice equipment to which the analog MultiVOIP wi ll connect: Phone Parameters Ask phone company or telecom manager.
MultiVOIP FXS User Guide Technical Configuration 57 Pr ocedure for Configurati on by W eb GUI (Summary) After th e MultiVOIP configu ration softwa re has been in stalled in the ‘Command’ PC (which is connect ed to the MultiVOIP unit), sever al steps must be taken to configure the MultiVOIP to function in its specific setting.
Technical Configuration MultiVOIP FXS User Guide 58 Operation of MultiVOIP through web GUI requires up-to-date version o f Java. If Java has no t yet been installed, follow these inst ructions: A. Install up-to-date Jav a program from Mult iVOIP product CD (on first u se only).
MultiVOIP FXS User Guide Technical Configuration 59 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP FXS User Guide 60 The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Cal l Control PHB and VoIP Med ia PHB) must be set to zero if you enable Packet Prioriti zation (802.
MultiVOIP FXS User Guide Technical Configuration 61 The IP Datagram with Header, Its Ty pe-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN T YPE OF SERVICE TOTAL LENGTH IDE NTI.
Technical Configuration MultiVOIP FXS User Guide 62 8. Set Voice/FAX Pa rameters. Click on Voice/FAX in the sidebar list. In each field, enter the values that fit your particular network.
MultiVOIP FXS User Guide Technical Configuration 63 Note that Voice/FAX parameters are ap plied on a channel -by-channel basis. H owever, once you have established a set of Voice/FAX parameters for a part icular channel, you ca n apply this entire set of Voice/FAX parameters to other channels by using the Copy Channel button and its dialo g box.
Technical Configuration MultiVOIP FXS User Guide 64 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether select ion of coder is manual or automatic.
MultiVOIP FXS User Guide Technical Configuration 65 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum an d a maximum jitter value for voice communications.
Technical Configuration MultiVOIP FXS User Guide 66 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four options which can be used singl y or in any combination.
MultiVOIP FXS User Guide Technical Configuration 67 7. Set Te lephony Inte rface Paramete rs. Click on Interface in the sidebar list . In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP FXS User Guide 68 Note that Interfac e parameters are applied on a ch annel-by-channel b asis. However, once you have established a set of Interface para meters for a particular channel, you can apply this entire set of Interface parameters to other channels by usi ng the Copy Channel button and its dialog box.
MultiVOIP FXS User Guide Technical Configuration 69 FXS Loop Start Parameters. The p arameters applicable to FXS Lo op Start are sh own in the figure below and described in the tabl e that foll ows.
Technical Configuration MultiVOIP FXS User Guide 70 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Caller ID fields Type Bellcore The MultiVOIP currently sup ports only one implementation of Caller ID .
MultiVOIP FXS User Guide Technical Configuration 71 The Caller ID feature has d ependencies on both the te lco central office and the MultiVOIP phone book.
Technical Configuration MultiVOIP FXS User Guide 72 8. Set Call Si gnaling Paramet ers . Click on Call Sig naling in the sidebar list..
MultiVOIP FXS User Guide Technical Configuration 73 The table belo w describes all fiel ds in the Call Signaling screen. Call Signaling Parameter Definitions Field Name Values Description SIP Parameters Signaling Port numeric Port number on which the MultiVOIP UserAg ent software module will be waiting for any incoming SIP requests.
Technical Configuration MultiVOIP FXS User Guide 74 9. Set Regional Parameters (Phone Signaling Tones & Cadences) . Click on Regiona l in the sidebar list.
MultiVOIP FXS User Guide Technical Configuration 75 The Regional Para meters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region.
Technical Configuration MultiVOIP FXS User Guide 76 After selecting the appropriate Country/Region for your system, click OK . A screen will appear confirming that the configuration has been updated. You must select Save and Apply in the sidebar menu to make the change permanent.
MultiVOIP FXS User Guide Technical Configuration 77 The Logs/Traces screen wil l appear. If you enable console me ssages, you can customize th e types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages F ilter Settings screen (see subsequent page).
Technical Configuration MultiVOIP FXS User Guide 78 To customize console messages by c ategory and/or by chann el, click on “Filt ers” and use the Console Messages Fil ters Settings screen.
MultiVOIP FXS User Guide Technical Configuration 79 11. View System Information screen and set updating interval (optional). To reach this dialog box, c lick System Information in the sidebar menu. This screen presents v ital system information at a glance.
Technical Configuration MultiVOIP FXS User Guide 80 System Information Parameter Definitions (cont ’d) Field Name Values Description Configur- ation Version nn.nn.nn. nn alpha- numeric Indicates version of Mult iVOIP Configuration softwa re (which includes screens for IP Parameters, SMTP Par ameters, Regional Parameters, etc.
MultiVOIP FXS User Guide Technical Configuration 81 12. About P acketization Ti me. You can use the Pac ketization Time screen to specify definite p acketization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder” group of fiel ds).
Technical Configuration MultiVOIP FXS User Guide 82 Packetization rates can be set separately for each c hannel. The table below presents the ranges and incr ements for packetization rates.
MultiVOIP FXS User Guide Technical Configuration 83 13. Saving th e MultiVOIP Configuration . When values have been set fo r all of the Multi VOIP’s various operating parameters, click on Save & Appl y in th e sidebar. NOTE : It is possible to return all parameters to their factory default values by using the Restore Factory Defaults command.
84 Chapter 6: Phonebook Configuration.
Phone Book Configuration MultiVOIP FXS User Guide 85 Configuring MultiV OIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not enta il the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
Phone Book Configuration MultiVOIP FXS User Guide 86 Phonebook configuration screens ar e ac cessed using the sideb ar menu. 1. Select Outbound Phone Book / List Entrie s . Fields in the “Details” section de scribe various SIP parameters. Click Add .
MultiVOIP FXS User Guide Phone Book Configuration 87 2. The Outbound Ph one Book Add Entry screen appears. Enter Outbound PhoneBook d ata for your Mult iVOIP unit.
Phone Book Configuration MultiVOIP FXS User Guide 88 The fields of the Outboun d Phone Book Add En try screen are de scribed in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Nu mber” appears as the value in the Destination Pattern field.
MultiVOIP FXS User Guide Phone Book Configuration 89 Outbound Phone Book Add Entry screen: Field Definitions (cont’d ) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP or UDP Voip administrator must choose between UDP and TCP transmiss ion protocols.
Phone Book Configuration MultiVOIP FXS User Guide 90 3. Select Inbound PhoneBook | List Entries . Click Add . 4. The Inbound Phone Bo ok Add Entry screen appears.
MultiVOIP FXS User Guide Phone Book Configuration 91 Enter Inbound PhoneBook dat a for your MultiVOIP. The fields of the Inbound Phone Book Add Entry screen are described in the table below.
Phone Book Configuration MultiVOIP FXS User Guide 92 5. When your Outbound and Inbound PhoneBook entries are completed, c lick on Save and Apply in the sidebar menu to save your configuration. You can change yo ur configuration at any time as needed for your system.
MultiVOIP FXS User Guide Phone Book Configuration 93 Phonebook Examples The following example demonstrates h ow Outbound an d Inboun d PhoneBook entries work in a situation of multiple ar ea codes (as in th e Minneapolis metro area).
Phone Book Configuration MultiVOIP FXS User Guide 94 An outline of the equipment setup in both offices is shown below. IP Network Vo I P 200.2.10.3 717-5170 PBX -5171 -517 2 -5173 -5174 Company HQ . Minneapolis North Sub. area 763 Local-C a l l Area Codes: 612, 651, 952 325- 7001 R o u t e r Vo I P 200.
MultiVOIP FXS User Guide Phone Book Configuration 95 The screen below shows O utbound PhoneBook entries for t he VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOI P’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
Phone Book Configuration MultiVOIP FXS User Guide 96 To call the Minneapolis/St. Paul area, a Ba ltimore em ployee must dial eleven digits. If a Baltimore employee dials any phon e number in the 612 area code, the call will automa tically be handled by the company’s voip system.
MultiVOIP FXS User Guide Phone Book Configuration 97 Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minn eapo lis VOIP (shown second below). Each entry corresponds to a phone station of the Baltimore voip.
Phone Book Configuration MultiVOIP FXS User Guide 98 Configuring Mixed Digita l/Analog V OIP Systems Analog MultiVOIP units, like the MVP FXS-8/16/24, MVPFX2-2/4/8, and the MVP- 210/410/ 810/410SS/81 0SS units are compatible w ith digital Mult iVOIP units l ike the MVP241 0.
MultiVOIP FXS User Guide Phone Book Configuration 99 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (S ite B) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 102 20 0.2.9.8 2 Site B , FXS channel.
Phone Book Configuration MultiVOIP FXS User Guide 100 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.
MultiVOIP FXS User Guide Phone Book Configuration 101 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Sit e A (Bism arck). 1507 1507 1 01# Note 3. 200.
Phone Book Configuration MultiVOIP FXS User Guide 102 Outbound Phone Book for MVPFXS-24 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Sit e A (Bism arck). 1507 1507 1 01# Note 3. 200.
MultiVOIP FXS User Guide Phone Book Configuration 103 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175792. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175792 2.
Phone Book Configuration MultiVOIP FXS User Guide 104 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre O utbound Phonebook to facilita te origination of the c all, would be 1402263742.
MultiVOIP FXS User Guide Phone Book Configuration 105 Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Linco ln Outbound Phonebook to facilit ate origination of th e call, would be “31”.
106 Chapter 7: Operation and Maintenance.
MultiVOIP FXS User G uide Ope ration & Maintenance 107 Operation and Maintenance Summary There are several groups of software scr eens that facilitate basic op eration and maintenance of the MultiVOIP.
Operation and Maintenance MultiVOIP FXS User Guide 108 System Inf o rmati on screen This screen presents vital system in formation at a glance . Its pr imary use is in troubleshoot ing. This screen is accessibleby click ing System Information in the sidebar menu.
MultiVOIP FXS User G uide Ope ration & Maintenance 109 System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alpha- numeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version.
Operation and Maintenance MultiVOIP FXS User Guide 110 The frequency with which several administrative sc reens are updated (the Sy stem Information, Call Progress, and IP St atistics screens) is determ ined by a setting in the Logs/Traces screen.
MultiVOIP FXS User G uide Ope ration & Maintenance 111 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOI P/PBX setting or MultiVO IP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software.
Operation and Maintenance MultiVOIP FXS User Guide 112 The Call Progress Details Screen Call Progress Details: Field Definitions Field Name Values Description Channel 1-24, 1-16, or 1-8 depending on model Number of data chan nel or time slot on wh ich the call is ca rried.
MultiVOIP FXS User G uide Ope ration & Maintenance 113 Call Progress Details: Field Definitions (con t’d) From – To Details Description From field alphanumeric string Description of calling party. Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call.
Operation and Maintenance MultiVOIP FXS User Guide 114 About IP Statistics To access the IP Statistics screen, c lick on “IP Statistics” in t he sidebar men u.
MultiVOIP FXS User G uide Ope ration & Maintenance 115 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol) . UDP provides unguaranteed, connectionless tran smission of data across an IP network.
Operation and Maintenance MultiVOIP FXS User Guide 116 IP Statistics: Field Definitions (cont’d) Field Name Values Description TCP Packets Transmission Control Protocol packets.
MultiVOIP FXS User G uide Ope ration & Maintenance 117 General Operation Functions Several basic software functions are accessib le from th e MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.
Operation and Maintenance MultiVOIP FXS User Guide 118 About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI fr om a particular computer, yo u must enter the Username and Password.
MultiVOIP FXS User G uide Ope ration & Maintenance 119 Logout To log out, click on Logou t in the sidebar menu and then click Yes to confirm your intent ion to log out of the MultiVOIP progr am. After you log out, you must enter your username an d passwor d again in order to access the M ultiVOIP web GUI.
Operation and Maintenance MultiVOIP FXS User Guide 120 Reboot V oip The Reboot Voip command allows you to reboot the MultiVOIP unit on deman d. In the general course o f operation, this command will not be needed.
MultiVOIP FXS User G uide Ope ration & Maintenance 121 Upgrading MultiV OIP Firmware Intr oduction From tim e to time, a new vers ion of the M VPFXS firm ware may be issued.
Operation and Maintenance MultiVOIP FXS User Guide 122 Obtaining Updated Firmware Generally, updated firmw are must be downloaded fr om the MultiTech web/FTP site to the user’s PC before it can be downlo aded from that PC to the MultiVOIP . Note that the structure of the MultiTech web/FTP si te may change without notice.
MultiVOIP FXS User G uide Ope ration & Maintenance 123 Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the ne xt 3 screens be low pertain to the MVP 3010, similar screens will appear for an y MultiVOIP model de scribed in this m anual.
Operation and Maintenance MultiVOIP FXS User Guide 124 Generally, the firmwar e file will be a self-ext racting compressed file (w ith .zip extension), which mu st be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
MultiVOIP FXS User G uide Ope ration & Maintenance 125 To transfer files using the FTP server functional ity in t he MultiVOIP, follow these dir ections. 1. Establish Network Connectio n and IP Addresses . Both the cont roller PC and the Multi VOIP unit(s) must be connected to the same IP network.
Operation and Maintenance MultiVOIP FXS User Guide 126 3. Install FTP Client Program or Use Substitute . You should install an FTP client program on the controller PC. FTP file t ransfers can be done using a web browser (e .g., Mozilla or Internet Explorer ) in conjunction with a local Windows browser a (e.
MultiVOIP FXS User G uide Ope ration & Maintenance 127 5. Identify File s to be Updated . Determine which files yo u want to update. Three types of files can be updated using the FTP feature. File Type File Names Description firmware “bin” fil e mvpapp This is the MultiVOIP firmware file.
Operation and Maintenance MultiVOIP FXS User Guide 128 8. Invoke Download . Download ing can be done with a web brow ser or with an FTP client pr ogram. 8A. Download with Web Browser. 8A1. In the lo cal Windows browser, loca te the directory holding th e MultiVOIP program files.
MultiVOIP FXS User G uide Ope ration & Maintenance 129 You may be asked to confir m the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip w ill look like transf er within voip directories. Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP to reboot).
Operation and Maintenance MultiVOIP FXS User Guide 130 8B. Download with FT P Client Program . 8B1. In the lo cal directory browser of th e FTP cl ient program, loc ate the directory hold ing the MultiVOIP program f iles.
MultiVOIP FXS User G uide Ope ration & Maintenance 131 Some FTP client program s are more graphically ori ented (see previous screen ), while others (like the “WS- FTP” client) are more text oriented. 9. Before att empting to update any other files, w ait at least 3 minutes (which allows time for t he MultiVOIP to reboot).
Operation and Maintenance MultiVOIP FXS User Guide 132 11. After upd ating the MultiVOIP’s fi le system image file (mvpfs-img), you mus t clear the Java cache o f files that pertain to the old/outda ted version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Pa nel .
MultiVOIP FXS User G uide Ope ration & Maintenance 133 C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java s creen. D. Using a new browser window, go to t he IP address of the Multi VOIP. All of t he new features of the updated file system image file will now be visible.
Operation and Maintenance MultiVOIP FXS User Guide 134 Upgrading MultiV OIP Firmware via TFTP using HyperT erminal 1. Before beginni ng this procedure, you must have a T FTP server program runn ing on a com puter that has access to the network on which the MultiVOIP is running and th e upgrade software files must be on that computer.
MultiVOIP FXS User G uide Ope ration & Maintenance 135 4. Establish a ‘connection’ in HyperTerminal . 5. Check that HyperTerminal i s ad dressing the correct COM port.
Operation and Maintenance MultiVOIP FXS User Guide 136 6. Check that HyperTerminal’s d ata rate is set to 115200bps. 7. To begin , HyperTerm inal must be connected an d ready. 8. Reboot the Mul tiVOIP by turnin g off its power and tur ning it back on again.
MultiVOIP FXS User G uide Ope ration & Maintenance 137 9. To view voip param eters, type printenv at the mvp-boot> prompt. Then press Enter . 10.
Operation and Maintenance MultiVOIP FXS User Guide 138 11. You m ust change the serverip val ue to the IP address of the computer on which the TFTP server pr ogram is located.
MultiVOIP FXS User G uide Ope ration & Maintenance 139 12. To confi rm that the TFTP server IP addre ss was indeed chan ged to the value you want, t ype printenv at the mvp-boot> prompt and then press Enter .
Operation and Maintenance MultiVOIP FXS User Guide 140 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmwa re entities (“partitions”) that could be updated with this command.
MultiVOIP FXS User G uide Ope ration & Maintenance 141 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The file system (the appropriate file nam e is “mvpfs-img” w ith no file extension) can also be updated at this menu by typing 3 .
Operation and Maintenance MultiVOIP FXS User Guide 142 18. The transfer pro cess will take a few minutes. When com plete, the resp onse “Wr ite done !!!” will appear.
MultiVOIP FXS User G uide Ope ration & Maintenance 143 B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java s creen. D. Using a new browser window, go to t he IP address of the Multi VOIP.
Operation and Maintenance MultiVOIP FXS User Guide 144 SysLog Server Functions MultiTech has bui lt SysLog server funct ionality into the soft ware of the Multi VOIP units. SysLog is a de facto standard for logging events in network commun ication systems.
MultiVOIP FXS User G uide Ope ration & Maintenance 145 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs.
146 Chapter 8 W arranty , Service , and T ech Suppor t.
MultiVOIP FXS User Guide Warranty, Service, & Tech Support 147 Limited W arranty Multi-Tech Systems, Inc . (“MTS”) warrant s that its pr oducts will be free from d efects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date o f shipment.
Warranty, Service, & Tech Support MultiVOIP FXS User Guide 148 T echnical Suppor t Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product.
149 Chapter 9: Regulator y Inf ormation.
Regulatory Information MultiVOIP FXS User Guide 150 EMC, Safety , and R&TT E Directive Compliance The CE mark is affix ed to this product t o confir m compliance with the foll owing European Commu.
MultiVOIP FXS User Guide Regulatory Information 151 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown. If applicable, th e facility interface codes (FIC) and service o rder codes (SOC) ar e shown.
Regulatory Information MultiVOIP FXS User Guide 152 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manuf acturers, distributors, re tailers and importers to take-back electronics prod ucts at the end of their useful life.
153 Appendix A: Cable Pinouts.
Cable Pinouts MultiVOIP FXS User Guide 154 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 T o DTE Device (e.g., PC) CLEAR TO SEND TRANSMIT DA TA RECEIVE DA T A SIGNAL GROUND PIN NO.
MultiVOIP FXS User Guide Cable Pinouts 155 RJ-21 Connector The footprint of the RJ -21 connector is shown in t he figure below and its p in-out list is present ed in the table that follows.
156 Appendix B: TCP/UDP P or t Assignments.
MultiVOIP FXS User Guide TCP/UDP Port Assignments 157 W ell Known P or t Numbers The followin g description of port number as signments for Internet Proto col (IP) comm unication is taken from the Internet Assigned Num bers Authority (IANA) we b site (www.
TCP/UDP Port Assignments MultiVOIP FX User Guide 158 INDEX 1, 2, 3 LEDs, etc. ............................................................ 10 abbreviated dialing, inter-offic e ...................................... 85 Accept Any Number (inbound) ....
MultiVOIP FXS User Guide Index 159 coder options packetization rates and ................................................81 Coder Param eters field group ......................................... 64 coder types (voice/fax, RTP packetization) .........
TCP/UDP Port Assignments MultiVOIP FX User Guide 160 FTP Server, co ntacting .................................................127 FTP Server, invoking download/transfer using FTP client program ......................................... 130 using web browser .
MultiVOIP FXS User Guide Index 161 Transmitted (RTP Packets) .......................................116 Transmitted (TCP Pac kets) ....................................... 116 Transmitted (Total Packets) ......................................115 Transmitted (UDP Packets ) .
TCP/UDP Port Assignments MultiVOIP FX User Guide 162 Output Gain field ............................................................ 63 packet priority and DiffServ ........................................... 61 packetization (RTP), range s & increments .
MultiVOIP FXS User Guide Index 163 setting IP param eters................................................. 24 , 59 setting password web browser GUI...................................................... 118 setting RTP Param eters .....................
TCP/UDP Port Assignments MultiVOIP FX User Guide 164 Selected Coder ............................................................ 64 Voice/FAX Param eter definitions............................. 65, 66 Voice/FAX Paramete r Definitions..................
165 S000415A.
An important point after buying a device Multi-Tech Systems MVPFXS-8 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems MVPFXS-8 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems MVPFXS-8 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems MVPFXS-8 you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems MVPFXS-8 will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems MVPFXS-8, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems MVPFXS-8.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems MVPFXS-8. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems MVPFXS-8 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
