Instruction/ maintenance manual of the product MT5600ZDX Multi-Tech Systems
Go to page of 56
TM TM MT5600ZDX Data/Fax Modem MT5600ZDXV V oice/Data/F ax Modem User Guide.
User Guide Model MT5600ZDX / MT5600ZDXV PN S0000134 Revision E This publication may not be reproduced, in whole or in part, without prior expressed written permis- sion from Multi-Tech Systems, Inc. All rights reserved. copyright © 2005 by Multi-Tech Systems, Inc.
Contents Chapter 1: Introduction ...................................................................................................... 2 Product Description and Features ............................................................................... 2 What’ s In Y our Modem P ac kage? .
F ax Branding Statement ............................................................................................ 31 Canadian Limitations Notice ..................................................................................... 31 Inter national Modem Restrictions .
Chapter 1: Intr oduction 1 Introduction 1.
1 Introduction 2 Intr oduction Congratulations on your purchase of the MultiModemZDX or the MultiModemZDXV modem. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc.
1 Introduction 3 • Supports telephone answering machine (TAM) including voice mail control, record/playback, and call screening with the included communications program.
1 Introduction 4 • Four vinyl gripper feet for the bottom of the modem • Brochure with warranty registration card If any of these items are missing, please contact Multi-Tech Systems or your dealer/ distributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or the Internet).
Chapter 2: Installation 5 2 Installation.
2 Installation 6 Intr oduction This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls. What Y ou Will Need Before starting, make sure you have everything you will need.
2 Installation 7 Connecting the Modem to Y our System Connections for the MT5600ZDX Turn off your computer. Placing the modem in a convenient location, connect it to your com puter’s serial port, to the phone line, to AC power, and to your phone. PWR RS232 PHONE LINE Figure 2–1.
2 Installation 8 3. (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. 4. Connect the Modem to the AC Power Outlet Plug the DC power transformer into an AC power outlet or power strip. Plug the DC power transformer into the POWER jack on the modem.
2 Installation 9 Connections for the MT5600ZDXV PWR RS232 PHONE LINE Figure 2–2. MT5600ZDXV Connections 1. Follow All of the Connection Directions for the MT5600ZDX The add these steps: 2. Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem.
2 Installation 10 Installing the Modem Driver If you use Windows 98/Me/NT/2000/Xp, you must install the modem driver as described here. If you use another operating system, see the User Guide. When operating the modem under Windows 98/Me/2000/Xp, the modem driver can be installed by using the Plug-and-Play feature.
2 Installation 11 Remo ving an Old Modem Driver When your new modem replaces another modem, the old modem driver re m ains in Windows, and the old modem driver is still selected in HyperTerminal and other Windows applications.
2 Installation 12 Installing Y our Data Communications Software Data communications software is designed to send and receive messages. Multi- Tech includes a data communications program with your modem. However, the modem will work with any data communications software.
2 Installation 13 Sending a F ax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communications program.
2 Installation 14 56 56K Mode (56,000–28,000 bps) Lights whenever the modem is set for or connects using either the K56flex or the V.90 protocol. The actual connection speed depends on the ISP server capabilities and line conditions. 28 V.34 Mode Lights when the modem in connected in V.
3 Advanced Options 15 Chapter 3: Adv anced Options.
3 Advanced Options 16 Intr oduction Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications software package (PhoneTools) included with the mo de m. I t also operates under other general- purpose data communication programs, such as Windows Terminal and HyperTerminal.
3 Advanced Options 17 5. Select the port the modem is connected to (normally COM1 or COM2). 6. Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.
4 A T Commands 18 Chapter 4: A T Commands.
4 A T Commands 19 Intr oduction AT commands and Fax commands for the MT5600ZDX/ZDXV are published in a separate Reference Guide included on the MT5600ZDX/ZDXV CD and posted on the Multi-Tech Web site.
5 Troubleshooting 20 Chapter 5: T r oubleshooting.
5 Troubleshooting 21 Intr oduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech.
5 Troubleshooting 22 The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.
5 Troubleshooting 23 To change a port address or IRQ in Windows 3.1x, double-click the Control Panel icon, then the Ports icon. Click on the port you want to change, click Settings , click Advanced , and select the new port address and/or interrupt.
5 Troubleshooting 24 installation, plug a phone into your modem’s phone wall jack and listen for a dial tone. If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone.
5 Troubleshooting 25 Check for loose connections between the modem and the computer, the phone jack, and AC power. You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line.
5 Troubleshooting 26 Data Is Being Lost If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. Your UART might not be reliable at serial port speeds over 9600 bps or 19,200 bps.
5 Troubleshooting 27 F ax and Data Software Can’t Run at the Same Time Communication devices can be accessed by only one application at a time.
A Regulatory Compliance 28 Appendixes.
A Regulatory Compliance 29 Appendix A: Regulator y Compliance Note: Each regulation may not apply to every version of the MultiModemZDX. FCC P ar t 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
A Regulatory Compliance 30 FCC P ar t 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number.
A Regulatory Compliance 31 F ax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, .
A Regulatory Compliance 32 International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries.
A Regulatory Compliance 33 Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service.
B Technical Specifications 34 Appendix B: T echnical Specifications The MultiModemZDX modem meets the following specifications: Trade Name MultiModemZDX™ Model Number MT5600ZDX, MT5600ZDXe, MT5600ZDXV, and MT5600ZDXVe Client-to-Server V.90 speeds when accessing a V.
B Technical Specifications 35 Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400, 4800, and 9600 bps (non-trellis); QAM with trellis-coded modulation (TCM) at 9600; 12,000; 14,400; 16,800; 19,200; 21,600; 24,000; 26,400; 28,800; 31,200; 33,600; 34,000; 38,000; 46,000, 54,000 and 56,000 bps Fax Modulation V.
B Technical Specifications 36 Transmission Level -11 dBm or -12 dBm (dial-up; -11 or -12 determined by country ) Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface RS-232C/V.
C Loopback Tests 37 Appendix C: Loopback T ests Intr oduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback.
C Loopback Tests 38 T est Pr ocedure 1. Connect the modem to your computer. Using your communication program, set the desired baud rate and go into terminal mode. 2. Type AT and press E NTER ; you should get an OK message. Type ATN and press E NTER to disable error correction.
C Loopback Tests 39 T est Pr ocedure 1. Arrange to have &T4 set on the remote test modem. This command enables the remote modem to respond to an &T6 request for a remote digital loopback test from the local modem. 2. Open your communications software and go into terminal mode.
C Loopback Tests 40 T est Pr ocedure 1. Open your communications software and go into terminal mode. Type AT and press E NTER ; you should get an OK message. Type ATN and press E NTER to disable error correction. Type AT+MS=9,1,9600,9600 and press Enter to set the local modem to V.
D Warranty, Service, and Technical Support 41 Appendix D: W arranty , Ser vice , and T echnical Suppor t W arranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects i.
D Warranty, Service, and Technical Support 42 Repairs for damages caused by lightning storms, water, power surges, incorrect in- stallation, physical abuse, or user-caused damages are billed on a time-plus-materi- als basis. Repair Pr ocedures for International Customers (Outside U .
D Warranty, Service, and Technical Support 43 Replacement P ar ts SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses: Mail: SupplyNet, Inc.
E Upgrading the Modem 44 Appendix E: Upgrading the Modem Intr oduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off.
E Upgrading the Modem 45 Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.
E Upgrading the Modem 46 4. Type AT&F and press E NTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.
47 F Installing a Modem in a Linux PC Appendix F: Installing a Modem in Lin ux Intr oduction This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar.
48 F Installing a Modem in a Linux PC Using the modem to call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet Protocol (IP) addresses.
Index 49 Inde x.
Index 50 A abort timer 37 analog loopback test 62–63 Answer command 20 Asynchronous Communications Mode command 26 A T commands #CID 35 $SB 36 %%%A T 30 %C 29 %E 29 %L 29 %Q 30 %U 30 &C 24 &.
Index 51 Flash W izard upgrade utility 70 flow control 51 Flow Contr ol Selection command 26 front panel 13 G garbage characters 51 Guar d T one Contr ol command 25 H handshake 22 hangup command 21 ha.
Index 52 specifications, technical 59–61 speed maximum 39 serial port 17, 36 Store Current Configuration command 28 Store T elephone Number command 29 surge pr otector 8 T technical specifications 5.
An important point after buying a device Multi-Tech Systems MT5600ZDX (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Multi-Tech Systems MT5600ZDX yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Multi-Tech Systems MT5600ZDX - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Multi-Tech Systems MT5600ZDX you will learn all the available features of the product, as well as information on its operation. The information that you get Multi-Tech Systems MT5600ZDX will certainly help you make a decision on the purchase.
If you already are a holder of Multi-Tech Systems MT5600ZDX, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Multi-Tech Systems MT5600ZDX.
However, one of the most important roles played by the user manual is to help in solving problems with Multi-Tech Systems MT5600ZDX. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Multi-Tech Systems MT5600ZDX along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
