Instruction/ maintenance manual of the product NPort 5400 Moxa Technologies
Go to page of 102
NPort 5400 Series User ’ s Manual Fourth Edition, September 2005 www .moxa.com/product Moxa Technologies Co., Ltd. Tel: +886-2-8919-1230 Fax: +886-2-8919-1231 Web: www.moxa.com MOXA Technical Support World wide: support@moxa.com.tw The Americas support@ moxa.
NPort 5400 Series User’s Manual The software d escribed in t his manual is furnished u nder a license a greement and m ay be used only in accordance with the term s of that agreement. Copyright Notice Copyright © 2005 Moxa Technologies Co., Ltd. All rights reserved.
Table of Contents Chapter 1 Introduction ..................................................................................... 1-1 Overview ....................................................... ................................................. 1-2 Package Checklist .
Event Type ................................................................................................... 5-28 Monitor ........................................................ ................................................. 5-30 Monitor Line ..
1 1 Chapter 1 Introduction Welcome to MOXA NPort 5400 Ser ies of advanced serial device servers that make it easy to network e nable your se rial devices. NPort 541 0 comes wi th four RS- 232 port s, and NPo rt 5430/5430 I provide four RS-422/48 5 ports.
NPort 5400 Series User’s Manual Introduction 1-2 Overview NPort 5400 Series serial device servers ar e designed to make your indu strial serial devices Intern et ready instantly.
NPort 5400 Series User’s Manual Introduction 1-3 Product Specifications LAN Ethernet 10/100 Mb ps, RJ 45 , Aut o MDI/MDI X Protection Built-in 1.5 KV magnetic isolation NPort 5410 Serial Interf ace Interface RS-232 No.
NPort 5400 Series User’s Manual Introduction 1-4 Software Fe atures Protocols ICMP, IP, TCP, UDP, DHCP, B OOT P, Telnet, DNS, SNMP, HTTP, SMTP, SNTP Utilities NPort Administrator for Windows 9 5/98/.
2 2 Chapter 2 Getting Started This chapter includ es information about installin g NPort 5400 Series. The following topics are covered: Panel Layout Connecting the Hardware ¾ Wiring Requireme.
NPort 5400 Series User’s Manual Getting Started 2-2 Panel Layout.
NPort 5400 Series User’s Manual Getting Started 2-3 Connecting the Hardware This section describes how to connect NPor t 5400 to serial devices for firs t time t esting purposes. We cover Wiring Requireme nts , Connecting t he Power , Grounding NPort 5400 Series , Connect ing to the N etwork , Connecting to a Seri al Device , and LED Indicators .
NPort 5400 Series User’s Manual Getting Started 2-4 ATTENTION This product is intended to be m ounted to a wel l-grounded mounting surface such as a metal panel. SG : The Shielded Ground (sometimes called Pr otected Ground ) contact is the left m ost contac t of the 3-pin power terminal block connecto r when viewed from the angle shown here.
3 3 Chapter 3 Initial IP Address Configuration When setting up your NPor t 5410/5430/5340I for the first time, the first th ing you should do is configuring the IP addr ess. This chapter introduc es th e metho d to conf igure N Port’s IP address . Select one of the initial IP Address configura tion methods to co nfigure NPort’s IP Address.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-3 Initializing NPort’s IP Address 1. Determine whether your NPort needs to use a Static IP or Dynamic IP (either DHCP or BOOTP application).
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-4 There are fou r push butto ns on NPort ’s nameplat e. Going from left to ri ght, the but tons are: Button Name Action MENU me.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-5 Main Menu Server setting Serial number Server name Firmware ver Model name D C D D Network setting Ethernet status MAC address .
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-6 The second type of con figurable option i s wh en there are only a small number of options from which to choose (although only one op tion will be visible at a time). Con sider the PARITY attribute under PORT S ETTING as an example.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-7 Take the following steps to use ARP to con figure the IP address: 1. Obtain a vali d IP address for you r NPort from your network adm inistrator. 2. Obtain the NPort’s MAC address from the label on its bottom panel.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-8 4. Type 2 to select Netw ork settings , and then press Enter . 5. Type 1 to select IP address and then press Enter . 6. Use the Backspa ce key to erase the current IP address, ty pe in the new IP address, an d then press Enter .
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 3-9 7. Press any key to contin ue… 8. Type m and th en press Enter to return to the m ain menu. 9. Type s and then pr ess Enter to Save /Restart the system. 10. Type y and then press Enter to save the new IP addre ss and restart NP ort.
4 4 Chapter 4 Choosing the Proper Operation Mode In this chapt er, we desc ribe the vari ous NPort 5400 operat ion modes. The options include an operation m ode that uses a driver instal led on the host c omputer, a nd operat ion modes t hat rely on TCP/IP socket programm ing concepts.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-2 Overview NPort De vice Servers net work-ena ble traditional R S-232/422/ 485 devi ces, in whic h a Device Server is a tiny computer e quipped wi th a CPU, real -time OS, a nd TCP/IP pr otocols that can bi-directionally translate data between t he serial and Ethernet form ats.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-3 ATTENTION The driver used for Real COM Mode comes with the NPort Windows Administrator. The driver is installed automatically on your co mputer when you install NPort Administration Suite.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-4 TCP Client Mode In TCP Client mode , NPort can actively establish a TCP connectio n to a pre-de fined host computer when serial data arri ves.
NPort 5400 Series User’s Manual Choosing the Proper Operation Mode 4-5 Reverse Telnet Mode Co nso le managem ent is com monly use d by connect ing to C onsole/AUX or COM po rts of ro uters, switches, and UPS units. Rtelnet works the same as RAW mode in that only one TCP port is listened to afte r booting up.
5 5 Chapter 5 Web Console Configuration The Web Console is the most user-fr iendly way to configur e NPort 5410/5430/534 0I. This chapter will introduce the Web Console function groups and fu nction definitions. This chapter uses NPort 5230 as an example.
NPort 5400 Series User’s Manual Web Console Configuration 5-2 Opening Your Browser 1. Open your browser with the cookie function en abled . (To enable your browser fo r cookies, right click on you r.
NPort 5400 Series User’s Manual Web Console Configuration 5-3 ATTENTION Refer to Chapter 3, “Initial IP Address Configura tion,” to see how to configure the IP address. Examples shown in this chapter use the F actory Def ault IP address (192.168.
NPort 5400 Series User’s Manual Web Console Configuration 5-4 Basic Settings Server name Setting Factory Defaul t Necessity 1 to 39 characters NP[model name]_[Serial No.] Optional This optio n is useful for speci fying the lo cation or application of different NPorts.
NPort 5400 Series User’s Manual Web Console Configuration 5-5 Time server Setting Factory Defaul t Necessity IP or Domain address (E.g., 192 .168.1.1 or ti me.stdtime.g ov .tw or time.nist.gov) None Optional NPort 5410/543 0/5340I uses SNTP (RFC-1769) for auto time calibratio n.
NPort 5400 Series User’s Manual Web Console Configuration 5-6 Reset button protect Setting Factory Defaul t Necessity No or Y es No Required Options are No and Ye s , with default = No . NOTE: Select the Ye s option to allow limited use of the Reset Butto n.
NPort 5400 Series User’s Manual Web Console Configuration 5-7 IP Address Setting Factory Defaul t Necessity E.g., 192.168.1.1 (IP addresses of th e form x . x . x .0 and x . x . x .255 are inva lid.) 192.168 .127.254 R equired An IP address is a number assi gned to a net work devi ce (such as a c omputer) a s a permanent address on the network.
NPort 5400 Series User’s Manual Web Console Configuration 5-8 DNS server 1 / DNS sever 2 Setting Factory Defaul t Necessity E.g., 192.168.1.1 (IP addresses of th e form x .
NPort 5400 Series User’s Manual Web Console Configuration 5-9 NPort’s Aut o IP report. 1. Use NPort Admini strator’s IP Ad dress Report function. 2. Refer the Appendix E for the “Au to IP report protocol” to develop your own software . Auto report to IP Setting Factory Defaul t Necessity E.
NPort 5400 Series User’s Manual Web Console Configuration 5-10 Port alias Setting Factory Defaul t Necessity 1 to 15 characters (E.g. , PLC-No .1) None Optional Port Alias is specially designed to allow easy identification of the serial devices which are connected to NPor t’s serial port.
NPort 5400 Series User’s Manual Web Console Configuration 5-11 Interface Setting Factory Defaul t Necessity NPort 5410 : RS-232 only NPort 54 10: RS-232 Required NPort 5430 : RS-422, 2-wire RS-485 ,.
NPort 5400 Series User’s Manual Web Console Configuration 5-12 1 to 99 min: NPort automatically closes TCP connection if there is no TCP activity for the given time. After the connection is closed, NPort star ts listening for anoth er Real COM driver’s connection fro m another host.
NPort 5400 Series User’s Manual Web Console Configuration 5-13 Delimiter 1 Setting Factory Defaul t Necessity 00 to FF None Optional Delimiter 2 Setting Factory Defaul t Necessity 00 to FF None Opti.
NPort 5400 Series User’s Manual Web Console Configuration 5-14 If the user wants to se nd the series of characters in a packet, the serial device attached t o NPort should send characters withou t t.
NPort 5400 Series User’s Manual Web Console Configuration 5-15 ATTENTION The Inactivity time shoul d at least be set l arger than that of Force transm it timeout .
NPort 5400 Series User’s Manual Web Console Configuration 5-16 Delimiter 2 Setting Factory Defaul t Necessity 00 to FF None Optional Once the NPort receives both deli miters through its serial port, it immediately packs all data currently in its buffer and sends it to the NPort’s Ethernet port.
NPort 5400 Series User’s Manual Web Console Configuration 5-17 Local TCP port Setting Factory Defaul t Necessity 1 to 65535 4001 Required The TCP port t hat NPort uses to listen to co nnections, and t hat other de vices m ust use to contact NPort. To avoid conflicts with well known TCP ports, the default is set to 4001.
NPort 5400 Series User’s Manual Web Console Configuration 5-18 Inactivity time Setting Factory Defaul t Necessity 0 to 65535 ms 0 ms Optional 0 ms: TCP connection is not closed due to an id le serial line. 0-65535 ms: NPort automatically closes TCP connection, if there is no serial data activ ity for the given tim e.
NPort 5400 Series User’s Manual Web Console Configuration 5-19 Delimiter 2 Setting Factory Defaul t Necessity 00 to FF None Optional Once the NPort receives both deli miters through its serial port, it immediately packs all data currently in its buffer and sends it to the NPort’s Ethernet port.
NPort 5400 Series User’s Manual Web Console Configuration 5-20 Destination IP address 1 Setting Factory Defaul t Necessity IP address or Dom ain Address (E.g., 192 .168.1.1 ) None Require d Allows NPort to connect actively to th e remote host whose address is set by this parameter.
NPort 5400 Series User’s Manual Web Console Configuration 5-21 Connect/Disconnect Description St artup/None (default) A TCP connection will be establishe d on startup, and will remain active indefinitely .
NPort 5400 Series User’s Manual Web Console Configuration 5-22 Delimiter 2 Setting Factory Defaul t Necessity 00 to FF None Optional Once the NPort receives both deli miters through its serial port, it immediately packs all data currently in its buffer and sends it to the NPort’s Ethernet port.
NPort 5400 Series User’s Manual Web Console Configuration 5-23 Destination IP address 1 Setting Factory Defaul t Necessity Begin: Empty End: Empty IP addres s range E.g., Begi n: 192.16 8.1.1 End: 192.168.1.10 Port: 4001 Required Destination IP address 2/3/4 Setting Factory Defaul t Necessity Begin: Empty End: Empty IP addres s range E.
NPort 5400 Series User’s Manual Web Console Configuration 5-24 TCP alive check time Setting Factory Defaul t Necessity 0 to 99 m in 7 min Required 0 min: TCP connection is not closed due to an idle TCP connection. 1 to 99 min: NPort 5400 closes the TCP connection automatically if there is no TCP activity for the given tim e.
NPort 5400 Series User’s Manual Web Console Configuration 5-25 Reverse Telnet Mode TCP alive check time Setting Factory Defaul t Necessity 0 to 99 m in 0 Optional Specifies the time slice for checking if the TCP connection i s alive. If no response, NPort 540 0 s e r i es will disconnect the original connection.
NPort 5400 Series User’s Manual Web Console Configuration 5-26 Disabled Mode When Operation mode is set to Disabled, that pa rticular port will b e disabled. Check the “Apply the above settings to all serial ports” to apply this setting to the other port.
NPort 5400 Series User’s Manual Web Console Configuration 5-27 Allowable Hosts Input format Any host Disable 192.168.1.120 192.168.1.120 / 255.255.255.255 192.168.1.1 to 192.168.1.254 192.168.1.0 / 255.255 .255.0 192.168.0.1 to 192.168.255 .2 54 192.
NPort 5400 Series User’s Manual Web Console Configuration 5-28 ATTENTION Consult your Network Adm inistrator or IS P for the proper m ail server settings. Aut o warning function may not work properly without prope r setting s. NPort SMTP AUTH support LOGIN, PLAIN, CRAM-MD5 ( RFC 2554).
NPort 5400 Series User’s Manual Web Console Configuration 5-29 Password ch anged The user has ch anged NPort’s p assword. When the password chang es, NPort will send an e-mail with the pa ssword cha nge noti ce before NPo rt reboot s.
NPort 5400 Series User’s Manual Web Console Configuration 5-30 Monitor Monitor Line Click on Line under Monitor to show the operation mode and status of each connection (IPx), for each of the four serial ports. Monitor Async Click on Async under Monitor to show the current status of each of the four serial ports.
NPort 5400 Series User’s Manual Web Console Configuration 5-31 Change Password Input the “Old password” and “N ew password” to change the pa ssword. Leave th e password boxes blank to erase the password. In this case, the NPort will no t have password protection.
6 6 Chapter 6 Configuring NPort Administrator The following topics are covered in this chapter: Overview Installing NPort Administrator Configuration ¾ Broadcast Search ¾ Unlock Password.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-2 Overview Device Server Administrator lets you install and c onfigure your NP ort 5400 Series prod ucts easily over the net work.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-3 3. Click on Next to install the program using the de fault prog ram name , or select a diffe rent name.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-4 5. The Installing window reports the prog ress of the installatio n. 6. Click on Next to proceed with the installation.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-5 7. Click on Finish to complete the installation of NPort 5400 Administration Suite. Configuration The Admi nistrator-Confi gurati on window is divided int o four pa rts. y The top sectio n contains the function li st and onl ine help area.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-6 Broadcast Search The Broadcast Search function is used to locate all NPort 5400s that are connected to t he same LAN as your computer.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-7 ATTENTION Before modifyin g NPort 5400’s configu ration, use Broadcast Search to locate all NPort 5400s connected to the LAN, or use Specify b y IP Address to locate a particular NPort 5400.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-8 4. The “Lock” status will change to “Unlock,” and th e Administrator utility will keep this NPort 5400 in the Unlock status throu ghout this Administrator session.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-9 2. Unlock the NPort 5400 y ou wish to co nfigure if it is password protected. R ight click o n the NPort 5400 and select Configure to start the configuration. 3. The progress b ar shows that Administrator is retrieving configuration information from the specific NPort 5400.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-10 5. You will now be able to modify Time Zone , Local Date , Local Time , and Time Server . ATTENTION You can simultaneously modify th e configurations of multiple NPor t 5400s that are of the same model.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-11 2. Unlock the NPort 5400 y ou wish to co nfigure if it is password protected. R ight click o n a specific NPort 5400 and select the U pgrade Firmware function to start upgrading the firmware.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-12 Export Configuration To export the conf iguration of an NPort 5400, righ t click on the NPort 5400, select Export Configuration , and then follow the onscreen instructions.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-13 ATTENTION You can simultaneously import the same configuration file into multiple NPort 5400s that are of the same model.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-14 Monitor Æ Add T arget Æ Rescan 1. Click on Monitor under Func tion . 2. Click on Monitor Æ Add T arget from t he menu bar, or click the right mouse button an d select Add Target .
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-15 4. Select your targets from the list, and t hen click on OK . Once the Monitor function is running: 1. The NPort 5400 list will appear on the Monitor screen. 2. Right cli ck the panel a nd select Settings .
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-16 3. Select or de-select Monitor I tems . Use the singl e arrowhe ad buttons to move hi ghlighted items from one box to the other. Use the double arrowhead buttons to move all items in one box to the other.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-17 5. On the Advanced Settings page, select Display warning message for new event and/ or Play warning music for new event . In the second case, you m ust enter the path to the WAV file that you want to be played.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-18 8. When one of the NPort 5400s loses connection with the Monitor program, a warning alert will display automatically.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-19 11. The NPort 5400s that were reconnected, and are now “Alive,” will be shown in black color. Port Monitor The process de scribed here i s the same as i n the previous “ Monitor” secti on.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-20 COM Mapping Windows Admin istration Suite comes with Window s 95/98/ME/NT/2000/X P Real COM drivers. After you install NPort 5400 Administration Suite , there are two w ays to set up the NPort 5400 serial port as your host’s remote COM port.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-21 3. Add the target to which you would like to map COM ports. 4. The NPort 5400 list that appears is the list gene rated by the previous Br oadcast Search. S elect the NPort 5400 to which you would like to map COM ports.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-22 6. Select the COM No. COM ports that are “In use” or “Assigned” will also be indicated in this drop-down list. If you select multiple serial ports or multiple NPort 5400s, remember to check the “Auto Enumerati ng” function to use the COM No.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-23 • By default, the optio nal “Fast Flush” function is disabled . If you would like to enable this function, from the “NPort Administrator,” double click on the COM po rts that are mapped to the NPort, and then select the “F ast Flush” checkbox.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-24 9. After setting the COM Mapping, remember to select Appl y Change to save the information in the host system registry. The host computer will not have the ability to use the COM port until after Apply Change is selected.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-25 11. To save the configuration to a text file, select Export COM Mappin g . You will then be ab le to import this configu ration file to another host and use the same COM Mapping sett ings in the other host.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-26 2. Modify t he port sett ings as needed. 3. Right click in the NPort list section and select Apply Change .
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-27 IP Location When NPo rt 5400 is use d in a dynam ic IP envi ronment, us ers must spend more tim e with IP management tasks. NPort 5400 Series products help out by peri odically re porting t heir IP addres s to the IP location server, in case the dyn amic IP has changed.
NPort 5400 Series User’s Manual Configuring NPort Administrator 6-28 4. Click Go to start receiving the Auto IP address report from the NPort 5400.
7 7 Chapter 7 IP Serial LIB The following topics are covered in this chapter: Overview IP Serial LIB Function Groups Example Program.
NPort 5400 Series User’s Manual IP Serial LIB 7-2 Overview What is IP Seri al Library? IP Serial Library is a Windows library w ith freq uently used serial comm and sets and subr outines. IP Serial Library is designed to reduce t he comple xity and poor effici ency of serial c ommunicatio n over TCP/IP.
NPort 5400 Series User’s Manual IP Serial LIB 7-3 IP Serial LIB Function Groups Server Control Port Co ntro l Input /Output Data Po rt Stat us Inquiry Miscellaneous nsio_init nsio_end nsio_resetserv.
A A Appendix A Pinouts and Cable Wiring In this appendix, we cover th e following topics. Port Pinout Diagrams ¾ Ethernet Port Pinouts ¾ Serial Port Pinouts Cable Wiring Diagrams ¾ Ethernet.
NPort 5400 Series User’s Manual Pinouts and Cable Wiring A-2 Port Pinout Diagrams Ethernet Port Pinouts Serial Port Pinouts DB9 Male RS-232 Po rt Pinouts for NPort 5410 Terminal Block RS-232 & R.
NPort 5400 Series User’s Manual Pinouts and Cable Wiring A-3 Cable Wiring Diagrams Ethernet Cables Serial Cables DB9 Female to DB9 Male for N Port 5410.
NPort 5400 Series User’s Manual Pinouts and Cable Wiring A-4 DB9 Female to DB25 Male for NPort 54 10.
B B Appendix B Well Known Port Numbers This appendix is for your reference about th e Well Known port numbers that may cause network problem if you set NPort into the same port. Re fer to RFC 1700 for Well Known port numbers of refer to the following introduction from the IANA.
NPort 5400 Series User’s Manual Well Known Port Numbers B-2 49 (Login Host Prot ocol) (Logi n) 53 Domai n Name Server ( domain) 79 Finger protocol (Finger) TCP Socket Application Service 80 W orld W.
C C Appendix C SNMP Agents with MIB II & RS-232 like group NPort 5400 has a built-in SNMP (Simple Network Management Protocol) agent software. It supports SNMP Tr ap, RFC1317 RS-232 lik e group and RFC 1213 MIB-II. The follow ing table lists the standard MIB-II group, as well as the variable implementation for Nport 5400.
NPort 5400 Series User’s Manual SNMP Agents C-2 System MIB Interfaces MIB IP MIB ICMP MIB SysServices ifInUnknownProtos ipReasm Fails IcmpOutT imeExcds ifOutOctets ipFragOKs IcmpOutParmProbs ifOutUc.
NPort 5400 Series User’s Manual SNMP Agents C-3 Addre ss T ranslation MIB TCP MIB SNMP MIB AtNetAddress tcpRetransSegs snmpInT otalSetV ars tcpConnState snmpInGetRequests tcpConnLocal Address snmpIn.
D D Appendix D Auto IP Report Protocol NPort Series provides sev eral ways to configu re Ethernet IP addresses. One of them is DHCP Client. When you set u p the NPort to use DHCP Clie nt to configure Ethernet IP addresses, it will automatically send a DHCP request over the Ethe rnet to find the DHCP Server.
NPort 5400 Series User’s Manual Auto IP Report Protocol D-2 Auto IP Repo rt Format “MOXA ” , 4 bytes Info[0] Info[1] … Info[n] Info [n] Field ID Length Data Length 1 1 V ariable, Length is “.
E E Appendix E Service Information This appen dix shows y ou how to co ntact Moxa for info rmation abo ut this and other pro ducts, and how to repo rt problems.
NPort 5400 Series User’s Manual Service Information E-2 MOXA Internet Services Customer satisfaction is our num b er one concern, and to ensure that customers receive the full benefit of our products, Moxa Internet Services has bee n set up to provide technical s upport, dri ver updates, product infor mation, and user’s manual upd ates.
NPort 5400 Series User’s Manual Service Information E-3 Problem Report Form MOXA Nport 5400 Series Customer name: Comp any: T el: Fax: Email: Date: 1.
NPort 5400 Series User’s Manual Service Information E-4 Product Return Procedure For product repair, exc hange, o r refund, the customer m ust: Provide e vidence of origi nal purchase. Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
An important point after buying a device Moxa Technologies NPort 5400 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Moxa Technologies NPort 5400 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Moxa Technologies NPort 5400 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Moxa Technologies NPort 5400 you will learn all the available features of the product, as well as information on its operation. The information that you get Moxa Technologies NPort 5400 will certainly help you make a decision on the purchase.
If you already are a holder of Moxa Technologies NPort 5400, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Moxa Technologies NPort 5400.
However, one of the most important roles played by the user manual is to help in solving problems with Moxa Technologies NPort 5400. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Moxa Technologies NPort 5400 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
