Instruction/ maintenance manual of the product 6867i SIP Aastra Telecom
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Aastra Model 6867i SIP IP Phone User Guide Release 3.3.1 SP3 41-001524-00 REV00 – 04.2014.
ii 41-001524-00 REV00 – 04.2014 Sof tware Lic ense A greemen t Aastra, hereinafte r known as "Seller" , grants to Customer a pe rsonal, worldwide, non-transferable, non-sublicenseable and non-exclusiv e, r estricted use license t o use Software in object form solely with the Equipment f or which the Soft- ware was intended.
41-001524-00 REV00 – 04.2014 iii Co n t e n t Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . .
Content iv 41-001524-00 REV00 – 04.2014 Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content 41-001524-00 REV00 – 04. 2014 v Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Dialing a Number .
Content vi 41-001524-00 REV00 – 04.2014 Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 60 Shared Call Appearance (SCA) Call Bridging .
41-001524-00 REV00 – 04.2014 1 We l c o m e The Aastr a 6867i is a 9-line SIP phone designed f or po wer users who demand a lot fr om both their phones and their networks .
Welcome 2 41-001524-00 REV00 – 04.2014 Requirements The 6867i requires the f ollowing environment: • SIP-based IP PBX syst em or networ k installed and running with a SIP account created for the 6.
41-001524-00 REV00 – 04.2014 3 IP Phone K eys Ke y P a n e l The f ollowing sections de scribe the various 6 867i phone key f unctions and how they can help you make and manage your calls and caller information.
IP Phone Keys 4 41-001524-00 REV00 – 04.2014 K ey Description The f ollowing table describes the key s on the 6867i: Key Descri ption Goodbye Ke y - Ends an ac tive call. The Good by e key also exits an open list, such as the Options List, without saving changes.
IP Phone Keys 41-001524-00 REV00 – 04. 2014 5 Conf erenc e Key - Begins a conference call with the active call. F or more informa tion, see “Confe renc in g Cal ls” on page 116. Pres ence K ey - Acc esses the par tial and full contact presence in formation screens, which pro vide more detailed infor- mation about the selected contac t.
IP Phone Keys 6 41-001524-00 REV00 – 04.2014 Dialpad K eys The 6867i has a dialpad w ith digits from 0 through 9, a * key, and a # key . Keys 2 through 9 contain the letters of th e alphabet. The 6867i ph one dialpad includes the following: The * is called the star ke y .
41-001524-00 REV00 – 04.2014 7 Getti ng S tarted The 6867i must be set up and be configured prior to its fi rst use. T his sec tion describes phone behavior and start up screens y ou may see when the phone is first plugged in, or when it is restarted.
Getting Started 8 41-001524-00 REV00 – 04.2014 I f l a n gu a g e pa c ks w er e lo a d ed t o y o ur p h on e b y y ou r Sy s te m Ad m in i s tr a to r, th e fo l lo w in g sc r ee n d is p l ay s du r i ng s t ar t u p. When the configuration update is complete, the phone displays the following screens and then displays the Home screen.
Getting Started 41-001524-00 REV00 – 04. 2014 9 Network Connected/Network Disconnected If your phone successfully connec ts to the network th e phone wil l go directly to the Home screen. If your phone did not successfully connec t to the n etwork , the Network Disc onnected prompt appears on the display and the teleph one status light turns on.
Getting Started 10 41-001524-00 REV00 – 04.2014 UI Over view Home Screen When the phone has successfully updat ed the configuratio n and connected to the ne twork, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages.
Getting Started 41-001524-00 REV00 – 04. 2014 11 In addition to the ph one/line status indicators, status messages with regards to the fo llowing are displayed on the Home screen when the situat ion.
Getting Started 12 41-001524-00 REV00 – 04.2014 This screen displays the following bottom keys: • Dial • Conf (C onference) • Xfer ( T ransfer) These keys are context-sensitive and cannot be changed. The More softkey is also displayed if you hav e any configured bo ttom softkeys .
Getting Started 41-001524-00 REV00 – 04. 2014 13 Detailed-V iew Call Screen The Detailed-V iew Call screen brings into f ocus all the information availabl e for a specific call. It is the default screen dis- played f or all active point-to-point calls .
Getting Started 14 41-001524-00 REV00 – 04.2014 Multi-V iew Call Sc reen The Multi-V iew Call screen allows you to manage your calls more efficiently w hen you have more than one call in progr ess. It is par ticularly useful in transfer and co nfer ence scenarios.
Getting Started 41-001524-00 REV00 – 04. 2014 15 UI Navigation UI navigation is easily performed using the navigat ion keys located to the right of the L C D screen.
Getting Started 16 41-001524-00 REV00 – 04.2014 The figure below pro vides a visual represe ntation of the diff erent sc reens and the UI behavio r when a navigation key is pressed . Note: The Detailed- View Call sc reen is only accessible when at lea st one call is in a ringing or connected sta te.
41-001524-00 REV00 – 04.2014 17 Methods of C ustomizing Y our Phone There are two ways to customize specific options on your phone: • Using the Option s key on the IP pho ne • Using the Aastra W.
Methods of Customizing Your Phone 18 41-001524-00 REV00 – 04.2014 Simplified Options List Y our System Administrator may configure a simplified Option s List for your phone . The following table indicates the options that may appear on your phone if the simplified Options List is applied.
Methods of Customizing Your Phone 41-001524-00 REV00 – 04. 2014 19 Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List. 2. T o go to an option , use 3 and 4 to na vigate to the main option and 5 and 2 to scroll through the sub options.
Methods of Customizing Your Phone 20 41-001524-00 REV00 – 04.2014 Phone Options via the Aastra W eb UI In addition to the IP phone UI optio ns, you can cust omize op tions on the IP phone using the Aastra W eb UI. In order to access your phone using the Aa stra W eb UI, you need to k now your phone’ s IP address.
Methods of Customizing Your Phone 41-001524-00 REV00 – 04. 2014 21 The foll owing catego ries display in the side menu of the Aastr a W eb UI: Status, Operation, and Basic Settings . Catego ry Description Statu s The Status section displays the network status and the M AC address of th e IP ph one.
Methods of Customizing Your Phone 22 41-001524-00 REV00 – 04.2014 Basic Settings Preferences - Allows you to enable/d isable the following: • Display D TMF Digits • Play Call W aitin g T one •.
41-001524-00 REV00 – 04.2014 23 Phone Status Y ou can view the status of your phon e using the IP phone UI or the Aa stra W eb UI. Phone Status via IP Phone UI The Status option o n the IP phone displays the status of your phone to the LCD display .
Phone Status 24 41-001524-00 REV00 – 04.2014 • Storage Note: If the Callers List or Redial List is full, the S torage screen displays information regar ding the age of the oldest recor d stored in memory for the respective list instead of the total number of rec ords stored.
Phone Status 41-001524-00 REV00 – 04. 2014 25 Finding Y our Phone ’ s IP Address If you want to access yo ur phone ’ s options using an I nternet br o wser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI.
Phone Status 26 41-001524-00 REV00 – 04.2014 Phone Status via the Aastra W eb UI Use the f ollowing proc edure to view the ph one status via the Aastra W eb UI. Aastra W e b UI 1. Open y our web br owser , enter the phone ’ s IP addr e ss or host name into the address field and press Enter .
Phone Status 41-001524-00 REV00 – 04. 2014 27 SIP Ac count St atus The IP phones show the SIP registration status on th e IP phone’ s Statu s screen in the Aastra Web UI. The follo wing table describes the status c onditions that can display for the account.
28 41-001524-00 REV00 – 04.2014 C ustomizing Y our Phone The fo llowing paragr aphs describe the options avai lable from either the IP phone UI, the Aastra Web UI, or both, and provide pr ocedures applicable to the option. Language IP Phone UI and W eb UI Language The IP phones support several dif feren t languages.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 29 Specifyi ng the Language to Use Using the Aastra W e b UI IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Language option and pr ess the button or Sele ct soft key .
Customizing Your Phone 30 41-001524-00 REV00 – 04.2014 Input Language The 6867i supports text and charac ter inputs in various langua ges (English, Germ an, French, Spanish, Italian , Portuguese, Russian, and Nordic). Inputting textual or character informat ion into the IP phone UI can be done using the dialpad on the phone.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 31 Spanish Germa n Italian Key Uppercase Charac ters Low ercase C haracters 000 1 1.:;=_,-'&() 1.
Customizing Your Phone 32 41-001524-00 REV00 – 04.2014 Portuguese Russian Nordic Key Upperc ase Characters Low ercase Char ac ters 000 1 1.:;=_,-'&() 1.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 33 Specifying the Input Langua ge Using the IP Phone UI Y ou can configure the language you use f or input on the phone by setting the Input Language option. The de fault input language setting is English.
Customizing Your Phone 34 41-001524-00 REV00 – 04.2014 Specifying the Input Langua ge Using the Aastra W eb UI Latin 2 Character Set The 6867i includes sup por t for ISO 8859-2 (Latin2) of multi- national language s when displaying a nd inputting in the IP phone UI and the Aastra Web UI.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 35 Tim e a n d D a te On the IP phones, the follo win g time and date sub- options ar e available to be configured: • Settings: – Time Forma .
Customizing Your Phone 36 41-001524-00 REV00 – 04.2014 5. Pr ess the 3 key to move to back to the options column and press the 2 key to highlight Daylight Saving s . 6. Wit h Daylight Savings highlighted press the 4 key to move to selection column. 7.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 37 Tim e Zo ne Configuring the Time Z one Using the IP Phone UI Set Date and Time Configuri ng the Date and T ime Using the IP Phone UI With a valid time ser ver enabled your IP phone wi ll synchronize the time displayed with the specified configuration ser ver .
Customizing Your Phone 38 41-001524-00 REV00 – 04.2014 3. If you want to synchronize the time and date using a time ser ver , ensure there is a checkmark in the box corresponding to t he Us e N et wor k Ti me setting. If ther e is no checkmark , press the button to enable the Us e N et wor k Tim e setting.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 39 Configuring T ime and Date Settings Using the Aast ra W eb UI Cal l For wa rd Aastra W eb UI 1. Click on Basic Settings > Preferences > T ime and Date Setting . 2. In t he Time F ormat field, select the time format you want to use on y our phone.
Customizing Your Phone 40 41-001524-00 REV00 – 04.2014 Lo ck Password This categor y allows you to change the use r password fo r your phone. Changing your passwor d ensures that only you can alter your phone se ttings and helps ke ep your system secur e.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 41 Locking the Phone Using the IP Phone UI IP Phone UI 1. Press on the phone to enter the Options List . 2. Navigate to the Lock > Ph one Loc k option and press the button or Select softkey .. 3.
Customizing Your Phone 42 41-001524-00 REV00 – 04.2014 Unlocking the Phone Using the IP Phone UI Configuring L ock S ettings Using the Aastr a W eb UI Setting a User Password IP Phone UI 1. Pr ess on the phone to enter the Options List (or press a configured Unlock softkey).
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 43 Resetting a Use r Passw ord If you forg et yo ur pas sword, you can reset it an d ente r a n e w password. The reset user password f e ature re sets the pass- word to the factory default which is bl ank (no password).
Customizing Your Phone 44 41-001524-00 REV00 – 04.2014 Locking and Unlocking the Phone Aastra W e b UI 1. Click on Operation > Phone L ock . To L o c k t h e P h o n e 2. In the Lock the Phone? field, click Lock . The message Phone is lock ed and lock icon displays on the Home scr een.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 45 Audio The Au di o option on the IP phone allows you to set the audio mo de for yo ur IP phone, configure headset settings, and personalize ring tones and tone sets . Audio Mode The 6867i allows you to use a ha ndset, a headset, or handsfree mode to handle incoming and outgoing calls.
Customizing Your Phone 46 41-001524-00 REV00 – 04.2014 Headset The Headset option allows you to set the volume level for the headset micr ophone and also allows you to enable/disa- ble DHSG. Configuring Headset Mic V olume and DHSG Using the IP Phone UI IP Phone UI 1.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 47 Ring T ones and T one Sets There are several distinct ring tones a use r can select from to set on the IP phones.
Customizing Your Phone 48 41-001524-00 REV00 – 04.2014 When you configur e the country's tone set, the countr y- specific tone is heard on the phone for the f ollowing: • Dial tone • Second.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 49 Configuring T one S ets Using the IP Phone UI Globa l configuration o nly IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > T one Sets option and press the button or Select softke y .
Customizing Your Phone 50 41-001524-00 REV00 – 04.2014 Configuring Ring T ones and T one Sets Using the Aastra W eb UI Aastra W e b UI 1. Click on Basic Settings > Prefer ences > Ring T ones . F or global configura tion 2. In the Ring T ones sec tion, select a country from the To n e S e t field.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 51 Display The Displ ay option allows you to set the following on your phone: • Brightness Level • Brightness Timer The Brightness Lev el o ption on the IP phone al lows yo u to set the amount of light that illuminates the L CD display .
Customizing Your Phone 52 41-001524-00 REV00 – 04.2014 Dialpad Live Dialpad The Live Dialpad option on the IP phone turns the live dialpad mode on or off. W ith the live dialpad featur e enabled, the 6867i IP phon e automatically dials out and turns on handsfree mode as soon as a dialpad ke y or sof tkey is pressed.
Customizing Your Phone 41-001524-00 REV00 – 04. 2014 53 Res ta r t Y ou may want to restart your phone to check for updat es on th e server or you ma y occasion ally need to r estart your phone for configuration changes to your phone or network settings to take effect.
Customizing Your Phone 54 41-001524-00 REV00 – 04.2014 Emergency Dial Plan Public telephone netw orks in countries aro und the world hav e a single emer gency telephone number (emer gency ser v- ices number) , that allows a caller to co ntact local emergency services for assistanc e when requir ed.
41-001524-00 REV00 – 04.2014 55 Line and Call A p pearanc es The 6867i has 2 hard line/call appearan ce buttons each with a corresponding status light. These line /call appeara nce butto ns and lights can re present ph ysical lines, ca lls for y our extension, or cal ls from a gr oup that your extensio n is par t of.
56 41-001524-00 REV00 – 04.2014 Pres e nce Key The Presenc e key is used to access the contact information sc reens, which pr ovide detailed information about a respectiv e Busy Lamp F ield (BLF) or Speed Dial c ontact.
41-001524-00 REV00 – 04.2014 57 C onfiguring S of tke ys Y our 6867i has 6 multi-functional le ft soft keys and 4 multi-func tional bottom softkeys: • 6 left softkeys: programmable non-state-based.
Configuring Softkeys 58 41-001524-00 REV00 – 04.2014 Call Fwd Indicates the key is configured as a Call Forward key . When pressed , the IP phone UI displays the Call Forward menus . BLF/Xfer Indicates the key is config ured as a simplified BLF key and a Tr ansfer key .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 59 State-Based Softk eys On the 6 867i’ s bottom sof tkeys, you can co nfigure a sp ecific state t o display when a softkey is being used. The following table describes the states available to configure for the softke ys.
Configuring Softkeys 60 41-001524-00 REV00 – 04.2014 Softke y Display Behavior On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) func tions on th e softkeys.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 61 Line K ey Y ou can se t a softkey to ac t as a line/call appearance key on the 6867i. This key ac ts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances” on page 55 .
Configuring Softkeys 62 41-001524-00 REV00 – 04.2014 Speed Dial K ey The n orm al fun ct ion of th e spe ed di al op tio n all ows you to dia l a nu mbe r qui ck ly by press ing a key confi gured for sp eed dialing .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 63 Press-and-Hold to Create a Speed Dial (applicable to softk eys , dialpad k eys, expansion module k eys) Pressing and holding down a softkey, dialpad key , or expansion mo dule key on the phone initiates a spee d dial feature.
Configuring Softkeys 64 41-001524-00 REV00 – 04.2014 Creating a Di alpad Speed Dial K ey Using the Speed Dial Edit Option IP Phone UI 1. Press on the phone to enter the Option s List. Navigate to the Dialpad > Speed Dial Edit option and press the button or Sele ct softkey.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 65 Creating a Speed Dial Softkey Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys.
Configuring Softkeys 66 41-001524-00 REV00 – 04.2014 Creating Dialpad Speed Dial K eys Using the Aastra W eb UI Aastra W e b UI 1. Click on Operation > K eypad Speed Dial . 2. Select a key from 1 through 9 . 3. In the input box, enter the phone number , extension, or speed dial prefix to apply to this digit key .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 67 Do Not Disturb (DND) K ey The IP phones have a feature you can enable called Do Not Di sturb (DND).
Configuring Softkeys 68 41-001524-00 REV00 – 04.2014 Busy Lamp Field (BLF) K ey The BLF feature on the IP ph ones allows a specific ex tension to be moni tored for st ate change s. BLF monito rs the s tatus (busy or idle) of e xtensions on the IP phone.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 69 BLF/List K ey The BLF/List feat ure on the IP phones is specifically designed to support the Broa dSoft Br oadW orks Rele ase 13 Busy Lamp Fie l d f ea t u r e. This f eature allo ws the IP phone t o subscribe to a list of moni tored users def ined through the Br oadWorks we b por tal.
Configuring Softkeys 70 41-001524-00 REV00 – 04.2014 4. In the Line field, select a line number that is actively registered to the appropriate SIP pro xy you are using. V alid values are: • global • 1 through 9 Note: The Label and Va l u e field are not required.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 71 Automatic C all Distribution (A CD) K ey (for Sylantro C all Managers) The 6867i and any attached expan sion modules suppor t Automatic Call Distri bution (ACD) for Sylantro call managers.
Configuring Softkeys 72 41-001524-00 REV00 – 04.2014 Utilizing the A CD Feature Using the IP Phone UI 5. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 thr ough 9 . Expansion Modu le Keys 6. Select from Key 1 through Key 16 .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 73 4. T o allow y our phone to be available in the queue, press the Ava i l softkey. The following screen displays. If your IP phon e status is set to Av a i l a b l e then the ser ver begins to distribute phone c alls from this queue to your IP phone.
Configuring Softkeys 74 41-001524-00 REV00 – 04.2014 XML K ey The 6867i IP phone h as a feature you can enable called XML (Extensible M arkup Language). XML is a mar kup language much like HTML. Y our System Administrator can create customized XML menu ser vices and l oad them to your IP phone.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 75 Acc e ssing the XML Service Using the IP Phone UI After an XML application (s) has been saved to your IP phone and a key h as been configured to access the XML applica- tions, the customized service is ready f or you to use.
Configuring Softkeys 76 41-001524-00 REV00 – 04.2014 Fla s h Key Y ou can set a key to generate a flash event when it is pr essed on the 6867i. Y ou do this by setting the key to Flash . The IP phone genera tes flash even ts only when a call is conne cted and there is an active RTP strea m (for example , when the call is not on hold).
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 77 Sprecode K ey Y ou can set a key to automatically activate specific ser vices offered by the ser ver by setting a key to Sprecode . For exam- ple, if the sprecode value of *82 is configured, then by pre ssing the key , *82 automatically activates a ser vice provided b y the ser ver .
Configuring Softkeys 78 41-001524-00 REV00 – 04.2014 Pa rk / P i c ku p Keys The 6867i phone has a park and pick up call feature that allows you to park a call and pickup a call when required. The IP phones suppor t th e Park/Pickup f eature on the Aster isk, B roadW or ks, Sylantro , an d ININ call managers.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 79 Utilizing the Park C all/Pickup P a rk ed Call F eature Using the IP Phone UI Use the fo llowing proc edure on the IP pho ne to park a call and pick up a parked c all.
Configuring Softkeys 80 41-001524-00 REV00 – 04.2014 Last Call R eturn K ey Using the Aastra Web UI, you can configure the Last Call R eturn func tion on a key.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 81 Call F or ward K ey Using the Aastra Web UI, y ou can configure the Call F or ward function on a softkey, pr ogrammable key , or expansion mod- ule key .
Configuring Softkeys 82 41-001524-00 REV00 – 04.2014 BLF/Xfer The BLF key allows one or more ex tensions to be monitored, and once there is any state chang e with thos e extens ions, the key shows the status of the monitor e d lines. The T ransfer key allows a call to be transferred to other recipients blindly or consultatively .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 83 Configuring a BLF/Xfer Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N>. Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys.
Configuring Softkeys 84 41-001524-00 REV00 – 04.2014 Speed Dial/Xfer The Speed Dial key allows a number to be dialed quickly by pr essing one key conf igured for spe ed dialing. Th e T ransfer key allows a call to be transferred to other recipients blindl y or consultatively .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 85 7. In the state fields, check (enable) or uncheck (disab le) the states you want to ap ply to this sof tkey . Expansion Mo dule Keys 8. Select from Key 1 through Key 16 . 9. In the Ty p e field, select Speed Dial/Xfer .
Configuring Softkeys 86 41-001524-00 REV00 – 04.2014 Speed Dial/Conf The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key ( Speed Dial/Conf key) while remaining in the curr ent call.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 87 Expansion Mo dule Keys 8. Select from Key 1 through Key 16 . 9. In the Ty p e field, select Speed Dial/Conf . 10. In the Val u e field, enter the speed dial extension or the extensio n to add to the confer ence (for example, 3600 ).
Configuring Softkeys 88 41-001524-00 REV00 – 04.2014 Director y K ey By default, the 68 67i has a dedica ted Directory key. Ho wever , using the Aast ra W eb UI, you can assig n the Directory key to an y key on the left or bottom softkey s on the phone.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 89 Configuring a D irec tory Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys.
Configuring Softkeys 90 41-001524-00 REV00 – 04.2014 Cal l e rs L is t Key By default, the 68 67i has a dedicated Callers List key . However , using the Aastra Web UI, y ou can assign the Callers List key to any key on th e left or bottom keys on the ph one.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 91 Configuring a Callers List Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys.
Configuring Softkeys 92 41-001524-00 REV00 – 04.2014 Redial K ey By default, the 6867i has a dedicated Redial key. Ho wever , using the Aastra Web UI, you can assig n the Redial key to an y key on the left or bottom ke ys on the phone . The Redial List is a st ored log of y our outgoing calls .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 93 Configuring a Redial Key Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML . or Click on Operation > Expansion Module <N> . Soft k eys 2. Select from Key 1 through Ke y 2 0 on the T op keys.
Configuring Softkeys 94 41-001524-00 REV00 – 04.2014 Conference K ey By default, the 6867i has a dedicated C onference key . However , using the Aastra Web UI, you can assign the C onference key to any key on th e left or bottom keys on the ph one.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 95 Tr a n s f e r K e y By default, the 6867i has a dedicated T ransfer key . However , using the Aastra We b UI, you can assign the T ransfer key t o any key on the left or bottom key s on the phone .
Configuring Softkeys 96 41-001524-00 REV00 – 04.2014 Intercom K ey Yo u c a n u s e t h e Inter com key to automatically connect with a remote ex tension f or outgoing call s, and to answ er an incoming intercom call .
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 97 Phone Lock K ey Y ou can configure a key on the IP phone to use as a lock/unlock key . Y ou assign the function of the key as Phone L ock . Configuring a P hone Lock K ey Aastra W eb UI 1. Click on Operation > Softk eys and XML .
Configuring Softkeys 98 41-001524-00 REV00 – 04.2014 Pag i n g Key Y ou can configure a Pa gi ng k ey o n t he p h on e t ha t al l ow s yo u to s en d a R ea l Ti m e Tra n sp o r t Pr ot o co l (R T P ) st r ea m to p re - configured multicast address(es) without involving SIP signalli n g.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 99 Using the Paging K ey The foll owing proc edure describes the use of the Pagin g key on the IP phone. The pr ocedure assumes yo u have alr eady configured the Pa gi ng key using the A astra W eb UI.
Configuring Softkeys 100 41-001524-00 REV00 – 04. 2014 Empty K ey Y ou can set a sof tkey to force a blank entr y on the IP phone disp lay for a specific key . Y ou do this by setting the softkey to Empty . The keys are added in order (from key 1 to key 20) after an y hard-coded keys have been added.
Configuring Softkeys 41-001524-00 REV00 – 04. 2014 101 None K ey Use the f ollowing proc edure to delete a key’ s functionality on the 686 7i IP phone. Deleting a Ke y’ s Function Using the Aastra W eb UI Aastra W eb UI 1. Click on Operation > Softk eys and XML .
102 41-001524-00 REV00 – 04. 2014 Making Calls This section describes ways to make calls on your 6867i phone , using your handset, speakerphone or headset.
Making Calls 41-001524-00 REV00 – 04. 2014 103 Using Handsfree Speakerphone The handsfr ee feature a llows y ou to speak to someon e withou t using the handset or headset. Y o ur phone must be in either the Speak er or Speaker/Headset audio mode . For more information ab out setting the audio mode on your phone, see “Audio Mode” on page 45 .
Making Calls 104 41-001524-00 REV00 – 04. 2014 Using Intercom F unctionalit y On the 6867 you can use the Icom key to auto matica lly conn ect with a remote extens ion. Using the Icom K ey Y ou ca n set specific incoming Intercom ca ll features on the 686 7i IP phone using the Aastra Web UI.
Making Calls 41-001524-00 REV00 – 04. 2014 105 Red ia l The Redial List stor es information fo r up to the last 100 numbers y ou called . Y our phone logs the name/number of the called par ty, when you called, and if the call was answered or missed.
Making Calls 106 41-001524-00 REV00 – 04. 2014 Acc essing the Redial List IP Phone UI 1. Press once to a ccess th e Redial List . Note: Pr ess t wice to dial the most r ecent number you dialed from the phone. 2. Press 4 to see more detailed information about they redial entry .
Making Calls 41-001524-00 REV00 – 04. 2014 107 Deleti ng an Entr y In the Redial List Deleting All Entries In the R edial List IP Phone UI 1. Press once to acce ss th e Redial List . 2. Use the 5 and 2 keys t o scroll throug h the entries in the Redial List.
Making Calls 108 41-001524-00 REV00 – 04. 2014 Copying Entries to the D irec tor y Mute Y ou can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an ac tive call or on a con ference .
41-001524-00 REV00 – 04.2014 109 Receiving C alls Wh e n a c a l l i s r i n g i n g a t your extensio n, th e inb ound c allers name, ex tension, picture ID (if applicable), and incoming call icon display on the screen. Additionally , the line/call a p p e a r a n c e L E D f l a s h e s q u i c k l y f o r t h e i n c o m i n g c a l l .
110 41-001524-00 REV00 – 04. 2014 Handling Calls When you are connec ted to a call, you can use th e softkeys or hard keys on the phon e to place a call on hold, transfer a call, or c reate a conference call. Placing a Call on Hold Y ou can place an active cal l on hold by pr essing the key .
Handling Calls 41-001524-00 REV00 – 04. 2014 111 Automatic Hold Wh e n ju g gl i n g b e t we e n ca l l s, yo u do n o t h a ve to p re ss t h e b ut t on t o g o f ro m o n e ca l l to t he n e x t. T he p ho n e a ut o - matically puts your current call on hold as soon as you press a new line/call ap pearance button.
Handling Calls 112 41-001524-00 REV00 – 04. 2014 T ransferring Calls Use the following procedure to transfer a call to an other exte nsion. IP Phone UI 1. Connect to Party 1 (if not already connec ted). Party 1 is the par t y you want to transfer . 2.
Handling Calls 41-001524-00 REV00 – 04. 2014 113 T ransferring an Existing Call to Another Existing Call IP Phone UI 1. Ensure you are on an active call wi th the par ty you wish to tran sfer (the transfer recipient should be placed on hold).
Handling Calls 114 41-001524-00 REV00 – 04. 2014 T ransferring to a Contact in the Director y Users can complete a transf er to a c ontact in their local dir ector y. If a user is in a call and initiates a transf er , they can nav- igate to the Dir e ctor y screen and use the key to complete a blind or consultative transf er .
Handling Calls 41-001524-00 REV00 – 04. 2014 115 Indication of T ransferred Calls When you transfer an active call, the near- end phon e displays a Call T ransferred scr e en when a call is transferred and the far-end call is dropped. The figure below illustrates the C all T ransferred screen on the 6867i phone.
Handling Calls 116 41-001524-00 REV00 – 04. 2014 Conferencing Ca lls The 6867i IP phone has a dedicated Conferenc e key. Y ou can u se this hard key to create conference calls o r use the Con f softkey offered on screen when in a c onnected call. The 6867i IP phone o ffers two methods of conferencing: • Loca l confe rencing (def ault method).
Handling Calls 41-001524-00 REV00 – 04. 2014 117 3. W ait for P ar ty 2 to answer . When Party 2 answers, you can consult with them bef o re adding them to the confer ence.
Handling Calls 118 41-001524-00 REV00 – 04. 2014 6. W ait for Party 3 to answer . Whe n Party 3 a nswers, you can consult with them before adding them to th e conference. 7. Pr ess the key or Co n f sof tkey again to add Part y 3 to the conference. P a rt y 2 and Party 3 will connect with you to form a conference call.
Handling Calls 41-001524-00 REV00 – 04. 2014 119 Creating a Conference Call By Joining T wo Existing Calls IP Phone UI 1. Ensure y ou are on an active call with one of the parties with whom y ou wish to cr eate a conf erence (the other part y should be pl aced on hol d).
Handling Calls 120 41-001524-00 REV00 – 04. 2014 Centralized C o nferencing (for S yla ntro and BroadSoft Ca ll Managers) The 6867i allows you to create multipl e conferences with un limited par ticipants (d epending on your ser ver limitations) when your Administrator enables centralized conferencing.
Handling Calls 41-001524-00 REV00 – 04. 2014 121 Setting Up Multiple Conferences (for Sylantro Call Manager only) If any par ty in a conference hangs up (including the par ty that began the conference), all other par ties in the conference are sti ll connected .
122 41-001524-00 REV00 – 04. 2014 Managing Calls The 68 67i has severa l feat ures t hat m ake it e asie r to m ana ge ca lls, a nd to keep trac k o f your call er hi stor y , as well as you r business and personal contacts.
Managing Calls 41-001524-00 REV00 – 04. 2014 123 Ac cessing and Using Y our Directory Managing the Direc tory F rom the Directory in the IP phone UI, y ou can perform the follo wing: • Add new ent.
Managing Calls 124 41-001524-00 REV00 – 04. 2014 Adding Ne w Entries to the Directory IP Phone UI 1. Pr ess the key. 2. Pr ess the Add New softkey. 3.
Managing Calls 41-001524-00 REV00 – 04. 2014 125 Adding New Numbers to an Existing Director y Entry IP Phone UI 1. Press the key . 2. Press the 2 an d 5 navigation keys t o scroll through and highli.
Managing Calls 126 41-001524-00 REV00 – 04. 2014 Editing Entries in the Directory Deleting Entries from the Director y Y ou ca n delete entries from the Directory in the following way s: • Delete .
Managing Calls 41-001524-00 REV00 – 04. 2014 127 T o delete a specific number attached to a Director y entr y 3. Press the Delete softkey . The following screen displays. 4. Pres s th e Delete softkey again to d elete the Direc tory entr y . 5. Press the Cancel softkey to cancel the delet e function.
Managing Calls 128 41-001524-00 REV00 – 04. 2014 T o delete all entries in the Director y IP Phone UI 1. Pr ess the key. 2. Pr ess the Delete so ftkey . The fo llowing sc reen displa ys. 3. Pr ess the Delete All sof tkey to delete all the entries in the Directory.
Managing Calls 41-001524-00 REV00 – 04. 2014 129 Downloading the Direc tor y to Y our PC Y ou can download the Directory to your PC via the Aastra W eb UI. The phone sto res the director ylist.csv file to your PC in comma-separat ed value ( CSV ) format.
Managing Calls 130 41-001524-00 REV00 – 04. 2014 Cal l e rs L is t The Callers List is a stored log of your incoming calls. The 6867 i telephone stores information on up to 2 00 incoming calls in the Callers List . Y our telephone logs the name/number of the call er , when they last called, an d if the call was answer ed or missed.
Managing Calls 41-001524-00 REV00 – 04. 2014 131 Acc essing and Using the Callers List IP Phone UI 1. Press the key . 2. Use the 5 and 2 keys to scroll thr ough the entries in the Callers List. 3. Pres s 4 to see more detailed information about they Callers List entry.
Managing Calls 132 41-001524-00 REV00 – 04. 2014 Editing Entries in the Callers List In the Caller s List, pressing the EditNu m softkey allows you to edit the entr y ’ s nu mber pr ior to dialing out or copying to the Directory . IP Phone UI 1. Pr ess the key .
Managing Calls 41-001524-00 REV00 – 04. 2014 133 Deleting Entries from the Callers List Y ou can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. T o delete an individual entr y from the Callers List T o delete all entries from the Callers List IP Phone UI 1.
Managing Calls 134 41-001524-00 REV00 – 04. 2014 Copying Entries to the D irec tor y IP Phone UI 1. Pr ess the key . 2. Pr ess the 2 and 5 navigation keys to scroll through and highlight the respective Callers List entry. 3. Pr ess the Copy sof tkey .
Managing Calls 41-001524-00 REV00 – 04. 2014 135 Missed Calls Indicator The IP phone has a missed calls indicator that increments th e number of missed calls t o th e phone. The numb er of calls that have not been answered increment on the phon e’ s H ome screen as # Missed Calls.
Managing Calls 136 41-001524-00 REV00 – 04. 2014 Downloading the Callers List to Y our PC Y ou ca n download the Call ers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stor es the callerlist.csv file to your computer in comma-separated value ( C SV ) format.
Managing Calls 41-001524-00 REV00 – 04. 2014 137 DND and Call F or w ard The 6867i has a feature that allows you to configure DND and Call F or ward for multiple accounts on the phone. Y ou can set specific modes f or the way y ou want the phone to ha ndle DND and Call F or ward .
Managing Calls 138 41-001524-00 REV00 – 04. 2014 The follo wing table describes the key and M essage Wa iting In dicator (MWI) LEDs when yo u enable DND on the IP pho ne. Configuring a DND K ey The follo wing describes the process of configuring DND on your phone.
Managing Calls 41-001524-00 REV00 – 04. 2014 139 4. Click on Basic Settings > Account C onfiguration . 5. For each ac count, enable DND by placing a check mark in the box. Disable DND b y uncheck ing the box. Notes: • If you selec ted Account or Custom mode in Step 2, you can enable/disable each account or all acco unts as applicable.
Managing Calls 140 41-001524-00 REV00 – 04. 2014 Configuring DND Modes Using the IP Phone UI Afte r you ad d a D ND k ey to your p hon e, you ca n tog gle t he DND state using this key on the phone. Use the following proc edure to ena ble/disable DND on the IP phone .
Managing Calls 41-001524-00 REV00 – 04. 2014 141 Call Forward Configu ration Call F or ward on the IP phone allows incoming calls to be forwarded to anothe r destination. On the 6867i, y ou can set Call F or ward on the pho ne -side for a specific ac count or for all accounts on the phone.
Managing Calls 142 41-001524-00 REV00 – 04. 2014 Configuring C all Fo r ward U sing the Aastra W eb UI Aastra W e b UI 1. Click on Basic Settings > Prefer ences > General . 2. In the Call For war d Key Mo de field, select a call forward mode to use on the phone.
Managing Calls 41-001524-00 REV00 – 04. 2014 143 4. Click on Basic Settings > Acc ount Configura tion . The illustration abo ve shows 2 acco unts configured on the phone.
Managing Calls 144 41-001524-00 REV00 – 04. 2014 Using Call F or ward via the IP P hone UI Once Call Fo r ward is enabled on your phone, you can a ccess the Call Forward menus by pressing a pre- configured Call Fo r w a r d key, or by selectin g Options > Call Forward from the IP phone UI.
Managing Calls 41-001524-00 REV00 – 04. 2014 145 Call Forward in Phone Mode 7. Using th e 2 navigation key , move to the On checkbox beside the respective C all F or ward mode and pr ess the button to enable the Call F or ward mode. 8. Pr ess the Sav e softkey to sav e your changes .
Managing Calls 146 41-001524-00 REV00 – 04. 2014 Call F or ward in Custom Mode IP Phone UI 1. Pr ess the configured Call Fwd so ftkey or pres s , naviga te to the Call F or ward option and press the button or Select softkey . The Call F or ward scr een displays .
41-001524-00 REV00 – 04.2014 147 A dditional F eatur es This section descr ibes additional features you can use on the 6867i pho ne. Display D TMF Digits A feat ure on the 6867 i phone allow s users.
Additional Features 148 41-001524-00 REV00 – 04. 2014 Play Call W a iting T one Y ou can enable or disable the pla ying of a call waiting tone when a caller is on an active call and a new call co mes into the phone. Y ou can configure th is feature using the Aastra Web UI.
Additional Features 41-001524-00 REV00 – 04. 2014 149 Stuttered Dial T one Y ou can enable or disable the play ing of a stuttered dial t one when ther e is a message waiting on the IP phone. Y ou can configure this featur e using the Aastra W eb UI.
Additional Features 150 41-001524-00 REV00 – 04. 2014 XML Beep Sup p or t Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Suppor t field at the path Basic S ettings > Preferences > General .
Additional Features 41-001524-00 REV00 – 04. 2014 151 Status Scroll D elay Using the Aastra Web UI, you can specify a scroll delay option that a llows you to set the time delay , in seconds, between the scrol ling of each status message on the phone .
Additional Features 152 41-001524-00 REV00 – 04. 2014 S witch UI F ocus to Ringing Line Y ou can config ure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call wh en it is already in a connected call.
Additional Features 41-001524-00 REV00 – 04. 2014 153 Call Hold R eminder During Active Calls The IP phones allow y ou to enable or disable the ability f or th e phone to initiate a continuous re minder tone on the a ctive call when another call is on hold.
Additional Features 154 41-001524-00 REV00 – 04. 2014 Call Hold R e minder (on single hold) On the 6867i IP phone, you can enable or disable a feature that will sta rt the reminder ring splash timer as soon as you put a call on hold (e ven when no other call s are active on the ph one).
Additional Features 41-001524-00 REV00 – 04. 2014 155 Call W aiting T one Period Y ou can specify a specific time per iod (in seconds) for the call waiting tone to play at regular inter vals on an active call using the paramet er Call W aiting T one Period .
Additional Features 156 41-001524-00 REV00 – 04. 2014 Goodbye K ey Canc els Incoming Calls The 6867i has a feature that allows you to configure the Goodb ye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an ac tive call.
Additional Features 41-001524-00 REV00 – 04. 2014 157 Message W aiting Indicator Y ou can configure the Message W aiting Indicato r (MWI) to illuminate f or a specific line or for all lines. F or example, if you configure the MWI LED on Line 2 only , th e LED illuminates if a voicemail is pending on Line 2.
Additional Features 158 41-001524-00 REV00 – 04. 2014 Incoming Interc om Call Fe atures By default, the IP ph one allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatic ally plays a warning tone when it receives an inc o ming intercom call .
Additional Features 41-001524-00 REV00 – 04. 2014 159 Configuring In coming Intercom Settings Aastra W eb UI 1. Click on Basic Settings > Preferences > Inc oming Intercom Settings . 2. The Auto -An s wer field is enabled by default. T he automatic answ ering f eature is turned on for the IP phone f or answering Intercom calls.
Additional Features 160 41-001524-00 REV00 – 04. 2014 Group RTP P aging Y ou can configur e the phone to allo w it to rec eive a Real T ime T ransport Proto col (RTP) stream fr om pre - configur ed mul- ticast address(es) without involving SIP sig nalling.
Additional Features 41-001524-00 REV00 – 04. 2014 161 Shared C all Ap pear ance (SCA) C all Bridgi ng Shared C all Appearanc e (SCA) is when incomin g calls are pr esented t o multiple phones simultaneo usly . For examp le, it is the ability to assign the boss' ex tension to a button on the secretary' s phone.
Additional Features 162 41-001524-00 REV00 – 04. 2014 Line Ke ys Softk eys Star Codes All of the main ca ll handling an d extension management features using star codes can be set o n your phone by your Administrator . Contact your System Administrat or for more information.
41-001524-00 REV00 – 04.2014 163 Model M680i Expansion Module The 6867i IP ph one offers an optional M680 i Expansion Module that attaches to the right side of the phone to provide additional programmable key s. The M680i provides 16 softkeys on the di alpad.
Model M680i Expansion Module 164 41-001524-00 REV00 – 04. 2014 Using the Expansion Modules M680i Expansion Module After configuring the softkeys on the M680i Expansion Module , you can re cord the name of the key on the paper l abels provide d with the Expansion Module.
41-001524-00 REV00 – 04.2014 165 T roubleshooting Solutions Why is m y display blank? Ensure that power is being provided to your phone. If your network does not provide inl ine powe r over Et herne.
Troubleshooting Solutions 166 41-001524-00 REV00 – 04. 2014 How do I re star t the IP phone? Y ou ca n restar t the phone from the IP ph one UI or through the Aast ra W e b UI. See “Resta rtin g Y our Phon e Using the IP Phone UI” on page 53 and “Restar ting Y our Phone Using the Aastra Web UI” on page 53 for mo re i nfor mat ion .
41-001524-00 REV00 – 04.2014 Warranty-1 Limited W arran ty (Not applicable in Austr alia – see belo w for Limited W arranty in A ustralia) Aastra warrants this product against defects and malfunct.
Warranty-2 41-001524-00 REV00 – 04.20 14 Limited W arran ty ( A ustralia Only) The benefits under the Aastra Limited W arr anty below are in addition to other r i ghts and remedies t o which you may be entitled under a law in relation to the products.
Limited Warranty (Austral ia Only) 41-001524-00 REV00 – 04. 2014 Warranty-3 W arranty Repair Ser vices Procedure: S hould the product fail during the W arranty P e rio d and you wish to make a claim.
A-1 41-001524-00 REV00 – 04.20 14 App endix A - T ime Zone C o des The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes 41-001524-00 REV00 – 04. 2014 A-2 CA-Newf oundland CA-Atlantic CA-East ern CA-Saskat chewan CA-Cent ral CA-Moun tain CA-P acific CA- Y ukon CH-Zurich CK-Rarotonga CL -Sa.
Appendix A - Time Zone Codes A-3 41-001524-00 REV00 – 04.20 14 LC - S t Lu c i a LI-V aduz LT- V i l n i u s L U-Luxembourg LV - R i g a AST CET EET CET EET MC-Monaco MD- Chisinau MK- Skopje MQ-Mart.
Appendix A - Time Zone Codes 41-001524-00 REV00 – 04. 2014 A-4 TR-Istanbul TT -P or t o f S pa in TW - T a i p e i EET AST CST UA- K i e v US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-A.
Index-1 41-001524-00 REV00 – 04.20 14 Index Numerics 6867i additional features of ................ ............ ............ ............ ............... ............ .... 147 features of ........... ............ ............ .............. ........
Index 41-001524-00 REV00 – 04.2014 Index-2 BLF/Xfer k ey ............ ............ ............. .............. ............ ............ ............... ............ . 82 Call Forward ke y ........... ............ ............ .............. ......
Index Index-3 41-001524-00 REV00 – 04.20 14 handset not working ............... .............. ............ ............ ............ ............... .... 165 locking/unlocking phone . ............ .............. ............. ............ .........
Disclaimer Aastra will not accept liabilit y for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever y effort has been made to ensure accurac y , A astra will not be liabl e for technical or editorial errors or omissions contained within this documentation.
An important point after buying a device Aastra Telecom 6867i SIP (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra Telecom 6867i SIP yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra Telecom 6867i SIP - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra Telecom 6867i SIP you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra Telecom 6867i SIP will certainly help you make a decision on the purchase.
If you already are a holder of Aastra Telecom 6867i SIP, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra Telecom 6867i SIP.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra Telecom 6867i SIP. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra Telecom 6867i SIP along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
