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IBM Netcool/Proviso Tivoli Document Revision R2E2 Cisco IP T elephony 2.4.0.0 T echnology Pack User Guide.
Note Before using this informat ion and the product it supports, read the information in Notices on page 95. © Copyright IBM Corp. 2010 US Government Users Rest ricted Rights - Use, duplic ation or di sclosure restricted by GSA ADP Schedule Con tract with IBM Corp.
IBM Tivoli Netcool/P roviso Cisco IP T e lephony 2.4.0.0 T echnology Pack iii Co n t e nt s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents iv IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Appendix A: UBA parame ters (Tiv oli Netcool/Pro viso v4.4.3 and later) . . . . . . . . . . . . . . .63 Over view . . . . . . . . . . . . . . . . . . . . . . . . . . .
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 1 Chapter 1: In troduction This manual describes the IBM® Tivoli® Netcool®/Pro viso® Cisc o IP T e lephony T echnolog y P ack.
Chapter 1: Introduction 2 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack • Appendix B, T emplate file (Tiv oli Netcool/Proviso pr e-v4.4.3 only) Explains the edits that must be made to the pack-speci fic UB A parameters delivered in the pack template file .
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 3 Chapter 2: Devices and Ser vices This chapter discusses the following topics: Over view This chapter provides a summar y of Cisco IP T ele phony device technolog y that the Cisco IP T elephony T echnology P ack is designed to suppor t.
Chapter 2: Devices and Ser vices 4 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack Cat egories of Ser vice Repor ting The technolog y pack provides the follo wi ng categ ories.
Chapter 2: Devices and Ser vices IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 5 Sources of Collected Data The Tivoli Netcool/Proviso Cisco IP T ele phony T echnolog y P ack uses both SN MP and bulk data collection.
Chapter 2: Devices and Ser vices 6 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack The following figure illustrates the technolog y pack’ s data collection architecture in a CCM environment: P or t for SQL A ccess CallManager Publisher r uns on a Micr osoft SQL Ser v er 2 000 ser ver .
Chapter 2: Devices and Ser vices IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 7 • With pre-4.4.3 Tiv oli Netcool/Provi so versions , ensure that the dc.cfg file contains a URI for each CCM Publisher bulk adaptor , and that the URI matc hes the URI of the associated data source in the odbc.
Chapter 2: Devices and Ser vices 8 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack P rerequisites This section describes the prerequisites for the Tivoli Netcool/Pro viso Cisco IP T elephony T echnolog y P ack.
Chapter 2: Devices and Ser vices IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 9 In addition, the following enter prise parameters must be set: • LocalCDRP ath — A directory for local CDR files wri tten by Ci sco CallManager .
Chapter 2: Devices and Ser vices 10 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack The Cisco IP T ele phony T echnolog y P ack pro v ides a f ile that interprets thes e bulk input files. See Bulk adap tor design files on page 11 for more infor mation.
Chapter 2: Devices and Ser vices IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 11 neCluster",0,"","",0,"",3,0,0,1,"607 6",5362499.
Chapter 2: Devices and Ser vices 12 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack NO TES.
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 13 Chapter 3: Suppor ted Repor ts and KPIs This chapter discusses the following topics: Over view The Cisco IP T elephony T echnolog y Pac k supplies a set of repor ts to display information about the devices and activity associated with the Cisco IP T elephony environment.
Chapter 3: Supported Repor ts and KPIs 14 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack T able 1 shows a summary of the repor ts in each repor ter set provided b y the Cisco IP T e lephony T echnolog y Pa c k .
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 15 Repor ter set tree The Cisco IP T elephony T echnology Pack provides the follow ing rep.
Chapter 3: Supported Repor ts and KPIs 16 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Repor ter set contents This section describes the contents of the repor ter sets provided in the Cisco IP T ele phony T echnolog y P ack, including the key perfor mance indicators (KPIs) for each re port.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 17 • Cluster T otal Hours of T raffic • ClusterNbP acketsSent • ClusterT otalCall Ch.
Chapter 3: Supported Repor ts and KPIs 18 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack • ClusterInternationalCall • ClusterLocalCall • ClusterInternalCall • ClusterI.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 19 Char ts • T ollBypass Calls Distribution Chart • Comapny Calls P ercent Distributio.
Chapter 3: Supported Repor ts and KPIs 20 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Cluster Utilization MLH Resource KPIs • ClusterT ollBypassCall • ClusterNbP ackets.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 21 • P ercentag e of Drop Calls (percent) CME(Bulk) V OIP Cisco • SuccessfulCall • L.
Chapter 3: Supported Repor ts and KPIs 22 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack CDR V oiceMail Usage Resource KPIs • V oicemailP ack ets • V oicemailCallDuration .
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 23 • CallDuration • NbPac ketsSent Char ts • Company Calls P ercent Distribution Cha.
Chapter 3: Supported Repor ts and KPIs 24 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack • SCS • CS • CCR Char ts • Mean Opinion Score T op 10 CDR K-F ac tor KPIs • .
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 25 Infrastructure Call Ma nag er S er ver C CM S er ver Quality Resource KPIs • CCM R ej.
Chapter 3: Supported Repor ts and KPIs 26 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Char ts • CPU Utilization Distribution Char t • SQL Ser ver Number of Locks Distri.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 27 • SNMP R esponse Time (ms) (avg last hour) • PSTN Gateway Netw or k Er rors (percen.
Chapter 3: Supported Repor ts and KPIs 28 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Char ts • Media Device R egist ration Distribution Char t Gatekeeper Device Gatekeep.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 29 • Call Setup Quality Gatekeeper A vailability Resourc e Detail Char t KPIs • Gateke.
Chapter 3: Supported Repor ts and KPIs 30 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Gatekeeper Interface A vailability Resource KPIs • Interface A vailability (percent).
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 31 • GatewayCallsA ctiv e • SIPCallsActiv e • H323CallsActiv e P er fmon A c tive Ca.
Chapter 3: Supported Repor ts and KPIs 32 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack P er fmon PSTN Resource KPIs • T1SpansInSer vice • T1ChannelsActiv e • FXSP or t.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 33 Key per formance indicators T able 2 lists all of the key perfor mance indicators (K PIs) supported by the Cisco IP T elephony T echnolog y Pac k.
Chapter 3: Supported Repor ts and KPIs 34 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack CCM SQL Ser ver n umber of locks blo cking processes T otal number of locks blocking other processes. CCM SQL Ser ver n um ber of pendi ng rw T otal number of reads and writes pe nding CCR Cumulativ e conceal rat io .
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 35 Cluster Percentage of Company Calls (percent) Ratio between C ompany calls and T ot al .
Chapter 3: Supported Repor ts and KPIs 36 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack ClusterIncomingCal l Identifies a call where caller is not an internal extension.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 37 ClusterLocalCall Identifi es a call where th e call er is an internal extension and where the calle e is a Local Exter nal PSTN number , according to the Numbe ring Plan (NANP or Other pref ixes).
Chapter 3: Supported Repor ts and KPIs 38 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack ClusterShortCall Iden tifies a call succes sfully es tablished, but with a call duration less than 1 second. In this case, the CallManager set the CallDuration value to 0 in the CDR table.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 39 F orwardT oV oiceMail Identifies a call forwarded to another dest ination by the origin al callee. In this case, the destination is one of the V oiceMail extension number, defined in the V oiceMailExten sionRange variable f rom the UBA.
Chapter 3: Supported Repor ts and KPIs 40 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Inbound Los s (percent) Out of all inbound traffic received by this entity , the percent age of PDUs that: (a) containe d defects which prevented them from being deliverable to a higher-layer protocol (bad checksums, bad length, etc.
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 41 Latency Designates value that is an esti mat e of the netw ork latency , expressed in milliseconds.
Chapter 3: Supported Repor ts and KPIs 42 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack MOS Mean Opinion Score. This is an high level metric. Note: There is n o algorith m for Mean Opinion Score calculations. This is a subjectiv e metric from the end user point of vie w .
Chapter 3: Supported Reports and KPIs IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 43 PSTN Gatewa y ICMP Inbound Er rors (percent) Percentag e of inbou nd ICMP er rors PSTN .
Chapter 3: Supported Repor ts and KPIs 44 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack T1Channels Activ e T otal number of T1 c hannels currently in use in the target device.
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 45 Chapter 4: C onfigur ing the technology pack This chapter explains how to configure the Cisco IP T ele phony T echnolog y Pac.
Chapter 4: Configuring the technology pack 46 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack — An X Window server on the DataMart ser ver .
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 47 1-c . Load the shell with the DataMart environment, b y sourcing the dataMart.
Chapter 4: Configuring the technology pack 48 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 3-a. Change your working director y to $PVMHOME/bin ( /opt/datamart/bin , by default) on the DataMart ser ver . 3-b . Inv oke the DataMart GUI by entering the following command and pressing Enter : pvm 3-c .
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 49 5. CCM environment only: Configure the Data Dir ect SQL Ser ver Bridge The Tivoli .
Chapter 4: Configuring the technology pack 50 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Imp o r t a n t : I f you do not have a CUCM environment, skip Ste p 6 through St e p 9 , and continue with St ep 10 .
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 51 collect_cdr If true , ProvisoCUCM r equests CDR and CMR data fr om the CUCM ser ver . If false , ProvisoCUCM will not poll the CUCM ser ver for CDR and CMR data.
Chapter 4: Configuring the technology pack 52 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack ftp.user User ID requir ed for login to the DataChannel host that issued the SO AP request. Example : ftp.user=provisouser grace_period The time, in milliseconds , to subtract from the polling star t time.
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 53 No t e : Before pr oceeding to the next step, be sure you have configured each cucm.pr opert ies file in the dir ectories you cr ea te d i n Step 6.
Chapter 4: Configuring the technology pack 54 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack These configurati on files contain sample values . Edit ei ther or both files to assi gn values appropriate for locations in your Cisco I P T elephony CCM or CUCM en vironment.
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 55 site A v ariable assigned to the J avaScr ipt object Site . A Site object d efines a set of properties specific for a site, busi ness department, location , remote offic e, or group of people.
Chapter 4: Configuring the technology pack 56 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 11. R un the initial SNMP inventory and initiate a discovery. An inv entor y collects data about the netw ork resources that the technolog y pack monitors .
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 57 12-f. Open a second ter minal emulator .
Chapter 4: Configuring the technology pack 58 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 14-f. Use the following commands to rest art each DataChanne l visual process: cnsw logw amgrw cmgrw 14-g . Use the dccmd command to start all DataChannel applications: dccmd -action start all 14-h.
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 59 15. Ensure that the bulk input files can be read. T o verify that the UB A application can read the bulk input files, follow these steps: 15-a.
Chapter 4: Configuring the technology pack 60 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 16. R un the bulk inventory profile. The UBA application handles the inv entor y and metric s according to the instr uctions provided in the technology pack design file or files .
Chapter 4: Configuring the technology pack IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 61 where: Y ou must use the Inv entory T ool to run a bulk inventory profile . T o r un the bulk inventory profile for this technology pack, perfor m the following steps: 16-a.
Chapter 4: Configuring the technology pack 62 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 17-f. Click Close to exit the message box, or click Details to view a description of any er rors .
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 63 Appendix A: UBA parameters ( Tivoli Netc ool/P roviso v4.4.3 and lat er) This appendix provides UNIX refere nce pages for each of the pac k-speci fic UB A parameters supplied with the XSD file for the Cisco IP T ele phony T echnolog y Pac k.
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 64 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack INST ANCES Description Group alias .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 65 INST ANCES Description Group alias .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 66 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack INST ANCES Description Group alias .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 67 VOIP_CISC O_IPT .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 68 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISC O_IPT .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 69 VOIP_CISC O_IPT .CDRINPUT .DELETEONA C QUIRE Description Deletes CUCM Bulk input files after acquisition.
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 70 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISC O_IPT .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 71 VOIP_CISC O_IPT .DESIGNFILE Description J avaScript file t hat controls UB A for CCM or CUCM metrics . Component UB A Va l u e Default: CUCMAdaptor.
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 72 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISC O_IPT .DESIGNFILE Description J avaScript file t hat controls UB A for CCM or CUCM metrics . Component UB A Va l u e Default: CCMAdaptor.
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 73 VOIP_CISC O_IPT .INPUT_DIRECTOR Y Description P ath to Bulk input files director y for CCM or CUCM metrics .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 74 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT .INPUT_DIRECTOR Y Description P ath to Bulk input files director y for CCM or CUCM metrics .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 75 VOIP_CISC O_IPT .INPUT_FTP_P ASSWORD Description FTP or SFTP password for Bulk in put f iles used in CCM or CUCM environments .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 76 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT .INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input files used in CCM or CUCM en v ironments .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 77 VOIP_CISC O_IPT .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 78 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 79 VOIP_CISC O_IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files using secure FTP .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 80 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT .INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk i nput files us ing secure FTP .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 81 VOIP_CISC O_IPT_PERFMON.DESIGNFILE Description J avaScript file that controls UBA for CUCM P erfmon metrics.
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 82 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT_PERFMON.INPUT_DIRECT ORY Description P ath to Bulk input files director y for CUCM P erfmon metrics.
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 83 VOIP_CISC O_IPT_PERFMON.INPUT_FTP_P ASSWORD Description FTP or SFTP password for Bulk in put files used fo r collecting P erfmon metrics in CUCM environments .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 84 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT_PERFMON .INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk i nput files used for collecting Perfmon metrics in CUCM environments .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 85 VOIP_CISC O_IPT_PERFMON.INPUT_HOST Description Hostname for Bulk input files containing P erfmon metrics in CUCM environments .
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 86 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISC O_IPT_PERFMON.INPUT_USE_SECURE_FTP Description Acquire CUCM P erfmon Bulk i nput files using secure FTP .
Appendix A: UBA parameters ( Tivo li Netcool/Proviso v4.4.3 and later) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 87 VOIP_CISC O_IPT_PERFMON.PERFMON.DELETEONAC QUIRE Description Deletes CUCM P erfmon Bulk i nput files after acquisition.
Appendix A: UBA pa rameters ( Tivo li Netcool/Proviso v4.4.3 and later) 88 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T e chnology Pack VOIP_CISCO _IPT_PERFMON.
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 89 Appendix B: T emplate file ( Tivoli Netc ool/P roviso pre-v4.4.3 only) Y ou should read this appendix after you open the voip_cisco_ipt_sample_dc.cfg template file for editing, as instr ucted in Chapter 4, Configuring the technolog y pack .
Appendix B: T emplate file ( Tivo li Netcool/Proviso pre-v4.4.3 only) 90 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack The following table describes the values that y ou must pro vide for these UBA parameters .
Appendix B: T emplate file ( Tivo li Netcool/Proviso pre-v4.4.3 only) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 91 URI The DataChannel UBA application needs to kno w where to find the bulk input files that the supported device generates .
Appendix B: T emplate file ( Tivo li Netcool/Proviso pre-v4.4.3 only) 92 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack • The UBA tec hnolog y pack requires the DataChannel UB A application to process metrics on ly . In this scenario , the UB A technolog y pack provides a metrics sc hema in its design file.
Appendix B: T emplate file ( Tivo li Netcool/Proviso pre-v4.4.3 only) IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 93 UBA.1.101.VOIP_CISCO_IPT.CCMINPUT.DE LETEONACQUIRE=false UBA.1.101.METRIC_STREAM_TYPE=BOF UBA.1.101.DEBUG_WALKBACK_ON_ADAPTOR_ ERROR=TRUE UBA.
Appendix B: T emplate file ( Tivo li Netcool/Proviso pre-v4.4.3 only) 94 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack NO TES.
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 95 Notices This infor mation was dev eloped for produc ts and ser v ices offered in the U .S .A. IBM may not offer the products , ser vices , or features discusse d in this document in other countries .
Notices 96 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack Licensees of this program who wish to hav e infor mation a bout it for the pur pose of enabling: (i) the exchange of .
Notices IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 97 Other pr oduct an d ser vice na mes might be trademarks of IBM or other companies . © Copyright IBM Corp. 2010. US Go vernment Users R estricted Rights — Use, dupl ication or disclosure restrict ed by GSA ADP Schedule Contract with IBM Corp .
Notices 98 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack.
IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack 99 A dditional C opyright Inf ormation The following copyright infor mation is for software used b y Tiv oli Netcool/Proviso. Tcl 8.3.3, Combat/T CL 0.7.3, Combat /T CL 0.7.5, TclX 8.
Additional Copyright information 100 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack DISTRIBUTORS HA VE NO OBLIGATION TO PR O VIDE MAINTENANCE, SUPPORT , UPDA TES , ENHANCEMENTS , OR MODIFICA TIONS . V arious cop yrights appl y to this packag e, listed in 3 se parate par ts below .
Additional Copyright information IBM Tivoli Netcool/P roviso Cisco IP T e lephony 2.4.0.0 T echnology Pack 101 • R edistributions in bi nary for m must reproduce th e abo ve co pyright notic e, this list of con ditions and t he follo wing disclaimer in the document ation and/or othe r materials pro vided with the distri bution.
Additional Copyright information 102 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack This software is copyri ghted by the R egent s of the University of California, Su n Microsystems, Inc .
Additional Copyright information IBM Tivoli Netcool/P roviso Cisco IP T e lephony 2.4.0.0 T echnology Pack 103 3. Neither the names of Networks Associ ates T echnolog y , Inc, Cambridge Broadban d Ltd.
Additional Copyright information 104 IBM Tivoli Netcool/Proviso Cisco IP T elephony 2.4.0.0 T echnology Pack for loss of data, lo ss of profit, or any othe r damage resul ting directly or indirec tly from the use of th e software, even if th e damage is caused by defects in th e software.
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An important point after buying a device IBM CISCO R2E2 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought IBM CISCO R2E2 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data IBM CISCO R2E2 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, IBM CISCO R2E2 you will learn all the available features of the product, as well as information on its operation. The information that you get IBM CISCO R2E2 will certainly help you make a decision on the purchase.
If you already are a holder of IBM CISCO R2E2, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime IBM CISCO R2E2.
However, one of the most important roles played by the user manual is to help in solving problems with IBM CISCO R2E2. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device IBM CISCO R2E2 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
