Instruction/ maintenance manual of the product GXV3140 Grandstream Networks
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Grandstream Networks, Inc. GXV3140 IP Multimedia Phone GXV3140 USER’S MANUAL www .g randstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com.
GXV3140 User Manual Index WELCOME .................................................................................................. 5 GXV3140 Overview ...............................................................................................
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com DEVICE MANAGER P AGE DEFINITIONS .................................................................................. 39 SA VING THE CONFIGURA TION CHANGES .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Figure 1: Connecting GXV3140 .................................................................................................................... 7 Figure 2: W all Mount for GXV3140 .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com WELCOME Thank you for purchasing t he Grandstream GXV3140 IP Multimedia Phone. The GXV3140 is desi gned for the high-end enterpri se market and is easy to use and configure.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com INST ALLA TION EQUIPMENT P ACKAGING The GXV3140 package should include: 1. One GXV3140 Phone Main Case 2. One Handset 3. One Phone Cord 4. One Universal Power Supply 5.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com CONNECTING THE GXV3140 IP MUL TIMEDIA PHONE Figure 1: Connecting GX V3140 Ta b l e 1 : GXV3140 Connectors 1 SD Card Slot SD Card Slot 2 USB Port USB devices may be connected via th e USB port.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com The phone can be mounted on the wall via the two slot s on the back of the phone. PHONE ST AND The GXV3140 can al so be placed on the t able via the phone stand.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com PRODUCT OVER VIEW Figure 4: Front, Side and Back V iew of GXV3140 T able 2: GXV Key features at a glance Open S tandards Compatible SIP 2.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Advanced Functionality Support for multiple lines, conferencing, headset, Intercom, AES encryption. Ta b l e 3 : GXV3140 Hardware Speci fication Ethernet Port Dual switched 10M /100M auto-sen sing Ethernet port s LCD 4.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com provisioning system, GUI interface, phone book, remote software (TFTP/HTTP) upgrade for deployed device s including those behind a NA T/firewall.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com waiting indicator , downloadable custom ring tone. Caller ID ( Privacy ) Private header support for anonymous call s.
USING THE GX V 3140 IP MUL TIMEDIA PHONE LCD When the phone is idle, the LCD screen will look simila r to the fig ure below (The extension number may be different from case to case, depending on the n.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Press F2 again to switch to a display screen t hat displays the calendar and we ather forecast.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Line 1 is not registered The Account and line status are se parate.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Camera disabled. Do-Not-Distur b (DND) Missed Call. If there is a new missed call, the icon will flicker .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Alarm clock Media ( music/v ideo ) Player The icon is displaye d at the right hand-side of the status bar . Internet radio The icon is displaye d at the right hand-side of the status bar .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com 4 function/sof t keys that correspond to the functions displ ayed on the LCD. Line/Account selection. Three independe nt SIP accou nts may be configured, and the Line button can be used to choose t he line/account to be used.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Camera Loopback button. This butto n Enables or Disables the camera displ ay on the local LCD. Call T ransfer: Allows the user to transf er a call to another extension or number .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com HANDSET , SPEAKER AND HEADSET MODE The GXV3140 allows users to switch from the handset to speaker or head set by pressing the Hook Flash, the Headset FUNCTION bu tton or the SPEAKER Button .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com 5. By Messages: Enter the Menu by pressing F1, and then sele ct “Messages”. The LCD screen will display the Message Inbox, Sent messages and Dra ft messages.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com 2. Attended T ransfer : Press the “LINE” button to sel ect an idle line to use for attended transfer; this will place the other party on hold immediately .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com MUTE 1. During a call, the LCD screen will display “Mute” .
CALL FEA TURES These are the feature codes for call fea tures. T o use t he code, select the line you wi sh to use by pressing the LINE button and enter these feature codes.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com GXV3140 WEB CONFIG URA TION INTERF ACE The GXV -3140’s embedd ed Web se rver respond s to HTTP/HTTPS GET/POST request s.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com • Open a Web -browser on your computer . • Enter the phone’ s IP-address in t he address bar of the browse r . • Enter the administrator ’s login and p assword to access the W eb Configuration Menu.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com • Boot: Booting code version number • DSP: DSP code version n umber • Base: Base code version number .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Use Random Port When set to YES, this parameter will fo rce random generation of both the local SIP and R TP port s. This is usually nece ssary when multiple GXV -3140s are behind the same full cone NA T .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com high pitch sounds. Synt ax : f1=val,f2=val[,c=on1/of f1[-on2/of f2[-on3/off3] ]]; (Frequencies are in Hz an d cadence on and of f are in 10ms) ON is the period of ringing (“O n time” in ‘ms’) while OFF is the peri od of silence.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Video Fra me Skipping Skips bad video frame s as they are received The Default setting is NO. Advanced Settings/Network Re sources Weather Update This allows the user to set their pref erred location for the weather forecast.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Server . Preferred DNS Server This field sets the preferred DNS server for the user . Layer 3 Qos This field defines the l ayer 3 QoS p arameter . It is the value used for IP Precedence, Dif f-Serv or MPLS.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Config File Postfix This field enables your ITSP to lock conf iguration upd ates. If configured, only the configuration file with the matching en crypted postfix will be downloaded an d flashed into the phone.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS The GXV3140 has three li nes that can configure i n dependent SIP accoun ts. Every SIP account has an individual configuration pag e.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com In this mode, the STUN client embedde d in the phone will communicate with the appointed STUN server to examine whic h type of Firewall/NAT setting is employed.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Enable 100rel Obtains a SIP temporary respo nse (1xx) using PRACK method in order to support the PSTN network. Request for a reliable temporary response with 100rel tag added to the first message reque st header .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com vocoders are chosen, there could b e an audio transmission erro r . Preferred Vid eo Coder Selects the prefe rred video codec between H.2 64 , H.263 or H.263+.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Jitter Buffer Length User can sele ct Low, Medium, or High based on n etwork conditions. The default is Medium. Account/Call Settings Dialing Prefix Sets the prefix added to each dialed nu mber.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com activate voice mail or other applications provided by their service provider , the * should be predefined inside the dial pla n feature. An example dial plan will be: { *x+ } which allows the user to dial * followed by any length of num bers.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com DEVICE MANAGER PAGE DEFINITIONS Device Manager/ LCD Screen Saver T imeout (m) This sets the lap sed idle time needed for the screen saver to appea r . The default setting is 5 minutes.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com SAVING THE CONFIGURATION CHANGES After users makes change s to the configuration, pres s the “Save ” button in the Configuration Menu. The web browser will then displ ay a message window to confirm the saved changes.
LCD MENU AND FEA TURES The GXV3140 has a user-friendly LCD Menu and multiple features that provide t he users wit h convenient tools/applications for both work and personal entert a inment. In other words, the GXV3140 act s as your personal assistant in many different ways.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com As shown in the figure abo ve, every contact cont ains an Extension numbe r , Phone number , Mobile number , Fax number and the group it belongs to.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com In “Options”, select “Delete” to delete t he conta ct, sele ct “Delete All” to delete all of th.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com to view and manage all calls (Dialed, Received, and Mi ssed).
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Menu and then select Messages (a s shown in the figure below ): Press F1 to Select Messages. The screen should look similar to the one belo w: As shown in the figure above, users can create, view and mana ge their messages.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Press F3 to Select OK. This will op en the message for the user to view . As shown in the figure abo ve, the users can choose to “Reply”, “Forward ” or “Delete” the message.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Press F1 to Select Call Features and the following screen will be displayed: Other features include conf ig.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com After the settings are configure d, select “Save” to save and activate the settings. WEB BROWSER The GXV3140 provides users with a full HTML W eb Browser for internet b rowsing.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com When the web browser has fini shed loading, a def ault page displaying “Hell o, welcome to GXV3140” shows up on the screen. Users can then press F4, corresponding to the “Opti ons”, to move “Forwa rd” and “Backward” on web pages.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com MUL TIMEDIA The GXV3140 provides Multimedia applications such as Internet Radio, Media player , Photo viewer , Photo album, Gstris and Online Music.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z INTERNET RADIO As shown in the figure above, select F1 or OK to load the Internet Radio application. The channels are divided into the following categories: My Favorites, T alk Channels, Music Channels, S ports Channels, Ethnic Channels and L ocal Radio.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com In addition, users may configure “My Favorites” by pressing F2 button for “Control”. This would bring out a toolbar , where users can ad d/delete/modify and navigate through the “My Favorites” playlist (As shown in the figure below).
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com As shown in the figure above, press F1 to adjust the volume of the media player (Navigate by using the Up and Down buttons).
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Press the OK button or F1 to Select the Photo V iewer . After the application load s, the user may select t.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com accessed by selecting MENU->Mu ltimedia->Photo Album (as shown in the figure belo w): Press F1 to “Select” Photo Album.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z GSTRIS The GXV3140 provides interactive games for your entert ainment. Under Menu ->Multimedia, choose Gstris (As shown in the figure below). Access the Gstris application by pr essing F1 (co rresponding to Select ) or the O K button.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z ONLINE MUSIC The GXV3140 also provides an Online Music stream ing application. Users must have a pre -existing account with LastFm before listening to online musi c throug h the GXV3140.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Press F1 to adjust the volume (see the figure above ) and press F3 for “Options”.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z CALENDAR This feature includes addi ng an event to the calenda r , and can be accessed by pressing the F1 button corresponding to the “Add an event” option on the LCD (a s shown in the figure below).
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z CALCULA TOR The GXV3140 also includes a Calcu lator applic ation. T o operate the calculator , press the corresponding number o n the keypad. The arithmetic operation s (e.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com (in minutes) and the preferred temperature unit s. z RSS NEWS The GXV3140 allows user s to subscribe to dif fer ent RSS feeds. The GXV3140 supp orts up to 3 customized feeds (as shown in the figure below).
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com the LCD as shown in the next figure: z IM The GXV3140 provides support for the followin g Instant Messagin g services: Google T alk, MSN, QQ and Y ahoo. Users must have a pre-existing ac count in order to start using the Inst ant Messaging feature.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z FILE MANAGER The GXV3140 provides a file manage r as a tool to manage files such as music, pi ctures and documents. Users can manag e their document s ef ficiently throug h the File Manage r .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com The GXV3140 in cludes a Stock Market monitor ing application that conveniently retrieves current information regarding the st ock market. As shown in the figure above, the users can use t he “Add S tock” option by pressing F1.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com SETTINGS The System Settings allow users to config ure se ttings for Account s, Network, T ime, Display , Maintenance and the Camera. T o access the system settings, press F1 to open the MENU an d select Settings.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com In the “Other” page, users may choose to set the Preferred DNS server , Layer 3 QoS, Layer 2 QoS 802.1Q/VLAN tag and Layer 2 Qo S 802.1 priority value . z TIME SETTINGS The GXV3140 allows the time to be updated automatically through an NTP Server .
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com This screen allows the user to adjust the LCD Backli ght brightness, LCD Contrast, and LCD Saturation. In addition, users may configure the TV OUT mode (NT SC or P AL) here.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com The Factory Functions p age provides some te sting diagnostics for the LCD, camera and audio on the GXV3140. (As shown in the figure bel ow) The Debug page (as shown in the figure belo w) contains the b uilt-in debug tools for the GXV3140.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z CAMERA This screen allows the user to modify the ca mera settings for the GXV3140. Settings such as Color Mode, White Bal ance, Flicker Control an d Lens Correction ca n be configured.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z SCREEN LA YOUT Users can choose bet ween Small Layout, Big Layout, or Custom Layout (by uploading an XML file) by toggling between the Left a nd Right buttons.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com The interval and the timeout period can also be spe cified here. z LANGUAGE This screen allows users to sele ct the preferred language. Users can downlo ad the corresponding Language File from the TFTP/HTTP server to exp and to the language selection menu.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com z TONES This screen allows users to configure the alarm tone and the event alert tone for the GXV3140. INFO This screen d isplays the System, Network and Account information.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com System information such as Product Model, Hard ware V ersion, Part Number , System Up Ti me and Software V ersion are displayed here.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com The number and the st atus of the three SIP accounts can be viewed here.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com SOFTW ARE VERSION UPGRADE The GXV3140 can be upgraded via T FTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a downloa d method.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com Instructions for downloading and using a free TFTP Server : 1. Unzip the firmware files and put all of them in the root directory of the TFTP server. 2. Connect the PC running the TFTP server and the GXV3140 device to the same LAN segment.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com REST ORE F ACT OR Y DEF AUL T SETTINGS WARNING: Restoring the Factory Default Settings will d elete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com S tep 3: Press “Select” (F1 or the OK button) to a ccess the Maintenance page. In the Upgrade t ab, press the Down arrow twice to select the Factory Re set option.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com S tep 5: Press the OK button again to select “OK”. The phone will re boot and perform a factory reset.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com S tep 2: At the bottom of the page, click on the “Res et” button for Factory re set. A dialog box will pop up (as shown in figure below) Click on OK to restore the phone to factory setting s.
GXV3140 USER MANUAL www .grandstream.com SOFTWARE VERSION 1. 0.0.44 support@grandstream. com EXPERIENCING THE GXV3140 MUL TIMEDIA PHONE When the user boot s the phone for the first time, Accoun t 1 will be registered to the IP V ideo T alk server with a provisioned extension of 810xxxx.
An important point after buying a device Grandstream Networks GXV3140 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream Networks GXV3140 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream Networks GXV3140 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream Networks GXV3140 you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream Networks GXV3140 will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream Networks GXV3140, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream Networks GXV3140.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream Networks GXV3140. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream Networks GXV3140 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center