Instruction/ maintenance manual of the product GXV3000 Grandstream Networks
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Grandstream Network s, Inc. GXV300x Series IP Video Phone GXV300x Series User Manu al www.grandst ream.com Firmware Version 1.2. 3.7 support@gran dstream.
T AB LE OF C ONTENTS GXV300 X U SER M ANUAL WELCOME ............... ......... ....... ......... ......... ......... ......... .......... ......... ......... ......... ......... ....... ......... ......... ......... ......... ...... 2 GXV3000X S ERIES O VERVIEW .
T AB LE OF F IGURES GXV300 X U SER M ANUAL Figure 1: Connecting t he GXV300x .. ... ... .. .. ... .. .. ... ... .. ... .. .. ... .. .. ... ... ... .. .. .. ... .. .. ... ... ... .. .. ... .. .. ... ... .. .. 4 Figure 2: GXV LCD Screen .... ... .. ... .
Grandstream Networks, Inc . GXV300x User Manual Page 2 of 54 Firmware 1.2.3.7 Updated: 12/2010 W ELCO ME Thank you for purchasing t he G randstr eam GXV30 0x IP Video Phone. The GXV300x is a c ost effect ive, easy to use and easy to configure IP video communicat ions solut ion.
Grandstream Networks, Inc . GXV300x User Manual Page 3 of 54 Firmware 1.2.3.7 Updated: 12/2010 I NSTALL ATION Unpack and check all accessories. Equipment inc luded in t he package: The GXV300x IP Video Phone package c ontains: 1. One GXV300x Main Case 2.
Grandstream Networks, Inc . GXV300x User Manual Page 4 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONNECTI NG Y OUR GXV IP V IDEO P HONE F IGURE 1: C ONNECTING THE GXV300 X T ABLE 1: D EFINITIO NS OF THE G XV-300 X C ONNECTORS 1 PC 10/100Mbps RJ-45 port for connecting PC as switch mode 2 LAN 10/100Mbps RJ-45 port for uplink to Ethernet.
Grandstream Networks, Inc . GXV300x User Manual Page 5 of 54 Firmware 1.2.3.7 Updated: 12/2010 W A L L M O U NT GXV300x c an be wall mou nted. The t wo (2) wall mou nt sust aining brackets can be att .
Grandstream Networks, Inc . GXV300x User Manual Page 6 of 54 Firmware 1.2.3.7 Updated: 12/2010 P RODUCT O VERVIEW Desktop Vi ew Side View Back View Closed T AB LE 2: GXV300 X P RODUCT M ODELS Model Ov.
Grandstream Networks, Inc . GXV300x User Manual Page 7 of 54 Firmware 1.2.3.7 Updated: 12/2010 Exterior Black or Silver ABS plast ic, 30 buttons (6 of which are LED buttons) Universal Power Suppl y 100-240V input, 12VDC/1.2A outpu t, US/Euro/UK/Australian styl e plug availa- ble Dimension 6.
Grandstream Networks, Inc . GXV300x User Manual Page 8 of 54 Firmware 1.2.3.7 Updated: 12/2010 caller I D, 3-way conferencing, redial, d ial p lans, off-hook auto d ial, auto answer, early dial, speed.
Grandstream Networks, Inc . GXV300x User Manual Page 9 of 54 Firmware 1.2.3.7 Updated: 12/2010 U SING GXV300 X IP V IDEO P HONE G ETTING F A MILI AR WITH LCD F IGURE 2: GXV LCD S CREEN The LCD display disappears when t he screensaver is on. If you do not want the LCD displa y, you can turn it off.
Grandstream Networks, Inc . GXV300x User Manual Page 10 of 54 Firmware 1.2.3.7 Updated: 12/2010 Real - time Clock: Synchroniz ed to Internet time server (Inte rnet requi red) Time zone configurable vi.
Grandstream Networks, Inc . GXV300x User Manual Page 11 of 54 Firmware 1.2.3.7 Updated: 12/2010 Table 7: G XV Button De finitions Key Button Key Button Definitions LINE1 - LINE 3 3 Line keys wi th LED.
Grandstream Networks, Inc . GXV300x User Manual Page 12 of 54 Firmware 1.2.3.7 Updated: 12/2010 M ULTIPLE SIP A CCO UNTS AND L INES The GXV300x can s upport up to 3 independe nt SI P accounts. E ach account is capable of independent SIP s erver, user and NAT set tings.
Grandstream Networks, Inc . GXV300x User Manual Page 13 of 54 Firmware 1.2.3.7 Updated: 12/2010 4. U SING THE C ALL HISTORY : To c all a phone number in the phone’s histor y W hen us ing t he cal l h istory , the p hone w ill use the s ame SI P a ccount as w as used for t he last call/call attempt .
Grandstream Networks, Inc . GXV300x User Manual Page 14 of 54 Firmware 1.2.3.7 Updated: 12/2010 • Both phones can be connect ed through a router using public or private I P addresses ( with neces- sary port forwarding or D MZ) To make a direct IP call, please f ollow these step s: 1.
Grandstream Networks, Inc . GXV300x User Manual Page 15 of 54 Firmware 1.2.3.7 Updated: 12/2010 M A KING P HONE C ALLS Receiving Calls 1. Incoming singl e call: P hon e ri ngs w ith se lected ring-tone. The corresponding a ccount LINE flashes r ed. Answer c all by taking Hand set/SPEAKER /Headset off hook or pressing SPEAK ER.
Grandstream Networks, Inc . GXV300x User Manual Page 16 of 54 Firmware 1.2.3.7 Updated: 12/2010 3. Cancel Conference: If after pressing t he “CO NF” button, a user decides not t o conference any- one, pres s CONF again will cancel t he operation. 4.
Grandstream Networks, Inc . GXV300x User Manual Page 17 of 54 Firmware 1.2.3.7 Updated: 12/2010 Camera Local Loopback Display and OSD ON/OFF Enable/Disable camera loc al loopback display and OSD (O n Screen Display).
Grandstream Networks, Inc . GXV300x User Manual Page 18 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ALL F EATURES The GXV300x supports traditional and advanced t elephony f eatures.
Grandstream Networks, Inc . GXV300x User Manual Page 19 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONFIGUR ATION G UIDE Th e G XV 3 0 0 x ca n b e co n f i g u re d i n tw o w ay s.
Grandstream Networks, Inc . GXV300x User Manual Page 20 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 5: F LOW C HART OF K EY P AD C ONFIGURATION M ENU.
Grandstream Networks, Inc . GXV300x User Manual Page 21 of 54 Firmware 1.2.3.7 Updated: 12/2010 T AB LE 9: K EY P AD C ONFIGURATION M ENU Config Press Menu but ton t o display the configuration se lections: • Network.
Grandstream Networks, Inc . GXV300x User Manual Page 22 of 54 Firmware 1.2.3.7 Updated: 12/2010 • Keypad/LED Diagnostic s All LEDs will light up Press an y key on the ke ypad, to display the button name in the LCD. Lift and put bac k the handset or press Menu button t o exit the diagnost ic mode.
Grandstream Networks, Inc . GXV300x User Manual Page 23 of 54 Firmware 1.2.3.7 Updated: 12/2010 1 The W eb-enabled c omputer has t o be connected to the same sub-network as t he phone. This can easi- ly be done by connecting the computer t o the same hub or switch as the phone is connected to.
Grandstream Networks, Inc . GXV300x User Manual Page 24 of 54 Firmware 1.2.3.7 Updated: 12/2010 Registered This field indicates whethe r the accounts are registered to the related SIP server(s). GXVx3000 can suppo rt up to three different SIP profiles.
Grandstream Networks, Inc . GXV300x User Manual Page 25 of 54 Firmware 1.2.3.7 Updated: 12/2010 IP A ddress The GXV300x operates in two mo des: • D HCP mode : all the field values for the Static IP mode are not used (eve n though they are still saved in t he Flash memory .
Grandstream Networks, Inc . GXV300x User Manual Page 26 of 54 Firmware 1.2.3.7 Updated: 12/2010 Disable SIP User Displa y Default is No. If enabled, SIP User ID will not be show n on the LCD Disable IP A ddress Display Default is No.
Grandstream Networks, Inc . GXV300x User Manual Page 27 of 54 Firmware 1.2.3.7 Updated: 12/2010 T AB LE 12: A DVANCED S ETTINGS C ONFIGURA TION P AGE D EFINITIONS Admin Pas s w ord Administrator passw ord . Only the administrator c an configure the “Advanced Settings” page and “Account x” pages.
Grandstream Networks, Inc . GXV300x User Manual Page 28 of 54 Firmware 1.2.3.7 Updated: 12/2010 Video Frame Skipping Skipping the bad video f rame received Default is No. Sharpening Filter Sharpen ing filter for incoming video. Default value is 5 Brightening Filter Brightening filter for inco ming video.
Grandstream Networks, Inc . GXV300x User Manual Page 29 of 54 Firmware 1.2.3.7 Updated: 12/2010 Use Random Port This parameter, when set t o “Y es”, will force random gen eration of both the local SIP and RTP ports. This is usually necessa ry when multiple GXV300xs are behind the same full cone NAT.
Grandstream Networks, Inc . GXV300x User Manual Page 30 of 54 Firmware 1.2.3.7 Updated: 12/2010 Authenticate Conf File Authenticate conf iguration file before acceptance. Default is No. S creen Saver Do w nload This is the path for scr een saver image downloading.
Grandstream Networks, Inc . GXV300x User Manual Page 31 of 54 Firmware 1.2.3.7 Updated: 12/2010 Call Progress Tones Using these settings, users can configure ring or tone frequenc ies based on parameters from local telecom. By default, they are set t o North American standard.
Grandstream Networks, Inc . GXV300x User Manual Page 32 of 54 Firmware 1.2.3.7 Updated: 12/2010 I NDIVIDU AL A CCO UNT S ETTINGS The GXV 300 x has 3 line appearan ces, eac h with an independe nt SIP account. Eac h SIP acc ount requires its own conf iguration page.
Grandstream Networks, Inc . GXV300x User Manual Page 33 of 54 Firmware 1.2.3.7 Updated: 12/2010 N A T Traversal (STUN) This parameter def ines whether the NAT traversal mechanism is activated. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXV300x will behave ac- cord ing to the STUN client specification.
Grandstream Networks, Inc . GXV300x User Manual Page 34 of 54 Firmware 1.2.3.7 Updated: 12/2010 Dial Plan Dial Plan Rules : 1. Acce pt Digit s: 1,2 ,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - an y di git from 0-9; • xx+ - at least 2 digits number; • xx.
Grandstream Networks, Inc . GXV300x User Manual Page 35 of 54 Firmware 1.2.3.7 Updated: 12/2010 Callee R equest Timer If se lecting “Y es”, the ph one will use s ession timer when it receives inbound calls with ses- sion timer request .
Grandstream Networks, Inc . GXV300x User Manual Page 36 of 54 Firmware 1.2.3.7 Updated: 12/2010 Jitter Dela y Select desired Jitt er Buffer Delay . Defau lt is Medium. It is using 100, 200 and 400ms to match the setting of low, medium and high for audio.
Grandstream Networks, Inc . GXV300x User Manual Page 37 of 54 Firmware 1.2.3.7 Updated: 12/2010 AC Termination Im pe d- ance Selects the imped ance of the analog line connected to the FX O port on GXV.
Grandstream Networks, Inc . GXV300x User Manual Page 38 of 54 Firmware 1.2.3.7 Updated: 12/2010 Volume A mplification Voice pa th volume adjustment. • Rx is a gain level for signals tr ansmitted by FXS • Tx is a gain level for signals received by FXS.
Grandstream Networks, Inc . GXV300x User Manual Page 39 of 54 Firmware 1.2.3.7 Updated: 12/2010 C ONFIGUR ATION THROUGH S ECURE C ENTRAL P ROVISION ING S ERVER Grandstrea m GXV300x can be automatically co nfigured f rom a cent ral provisioning system.
Grandstream Networks, Inc . GXV300x User Manual Page 40 of 54 Firmware 1.2.3.7 Updated: 12/2010 S OFTW ARE U PGRADE & C USTOMIZ ATION Software (or firmware) can b e u pgraded u sing either TF TP or HTTP. The co rresponding co nfiguration settings are in the ADVANC ED SETTINGS configuration page.
Grandstream Networks, Inc . GXV300x User Manual Page 41 of 54 Firmware 1.2.3.7 Updated: 12/2010 Alternatively, download and inst all a free TFTP or HTTP server and pe rform firmw are upgrades. Free W indows version TFTP server is available: http://s upport.
Grandstream Networks, Inc . GXV300x User Manual Page 42 of 54 Firmware 1.2.3.7 Updated: 12/2010 NOTE: M ake sure t o set “ Allow D HCP Option 66 t o override ser ver ” t o NO , otherwise, If DHCP option 66 turned ON in LAN, t he TFTP server can be redirect ed.
Grandstream Networks, Inc . GXV300x User Manual Page 43 of 54 Firmware 1.2.3.7 Updated: 12/2010 GXV C USTO MIZATION XML P HONEBOOK Introduction Th e Gr a n d s t re a m G X V e n a b l e s y ou t o e a s i l y s h a r e a n d m a i n t a i n a p h o n e b oo k th r o u g h th e w e b .
Grandstream Networks, Inc . GXV300x User Manual Page 44 of 54 Firmware 1.2.3.7 Updated: 12/2010 XML S y ntax XS D f i l e <? xml ve rsion = " 1.
Grandstream Networks, Inc . GXV300x User Manual Page 45 of 54 Firmware 1.2.3.7 Updated: 12/2010 < Phone > < phon enumber > 6000 < / phonenu mber > < acco untindex > 1 </ acc.
Grandstream Networks, Inc . GXV300x User Manual Page 46 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 7: S CREENSHOT OF S CREENSAV ER U TILITY • Remember t he limitation of the i mage.bin file (20 images or 320kb) • Put the gener ated file ( image.
Grandstream Networks, Inc . GXV300x User Manual Page 47 of 54 Firmware 1.2.3.7 Updated: 12/2010 C USTOMI ZED R ING T ONES Download the free Ringtones G eneration tool fr om http://www.
Grandstream Networks, Inc . GXV300x User Manual Page 48 of 54 Firmware 1.2.3.7 Updated: 12/2010 A U XILI A RY P ORTS USB 2.0 P ORT W hen a USB flash driv e is connected to a USB 2. 0 port, an ico n is displayed in the higher right section of the LCD. Same when US B keyboard or mouse plugged into t he ports.
Grandstream Networks, Inc . GXV300x User Manual Page 49 of 54 Firmware 1.2.3.7 Updated: 12/2010 Headset Jack F IGURE 10: H EADSET J AC K D IAGRA M The left side o f the diagra m illustrat es the RJ22 (handset p lug ) pin as signment; the right si de illustrates the 2.
Grandstream Networks, Inc . GXV300x User Manual Page 50 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 11: H EADSET C ROSS - OVER D IAGRAMS Roll O ver Cable (already p rovided, t o connect t he hands.
Grandstream Networks, Inc . GXV300x User Manual Page 51 of 54 Firmware 1.2.3.7 Updated: 12/2010 V IDEO S URVEILL ANCE To use the GXV300x as a v ideo surveillance camera, please configure the GXV300x and the monitor PC in the same LAN env ironment.
Grandstream Networks, Inc . GXV300x User Manual Page 52 of 54 Firmware 1.2.3.7 Updated: 12/2010 F IGURE 12: S CREENSHOT – M ONITORI NG S TATION.
Grandstream Networks, Inc . GXV300x User Manual Page 53 of 54 Firmware 1.2.3.7 Updated: 12/2010.
Grandstream Networks, Inc . GXV300x User Manual Page 54 of 54 Firmware 1.2.3.7 Updated: 12/2010 R ESTORE F ACTORY D EFAULT S ETTING WARNING: Restori ng t he Factory Default Setting will del ete all c onfiguration informat ion of t he phone. Please backup or print all the s ettings bef ore you rest oring factory def ault settings.
An important point after buying a device Grandstream Networks GXV3000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream Networks GXV3000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream Networks GXV3000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream Networks GXV3000 you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream Networks GXV3000 will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream Networks GXV3000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream Networks GXV3000.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream Networks GXV3000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream Networks GXV3000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
