Instruction/ maintenance manual of the product 6755i Aastra
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Aastra Model 6755i IP Phone User Guide Release 3.2 41-001386-00 REV00 – 01.2011.
ii Sof tware License Agreement Aastra T elecom Inc., hereinaf ter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
iii Table of Contents Software License Agr eement .................................................................................................... ... ii T able of Contents ..........................................................................
iv Table of Contents T able of Content s Phone Lock .................................................................................................................... ......... 58 Defining an Emer gency Dial Plan ....................................
v Table of Contents T able of Content s Pre-dialing a Nu mber .......................................................................................................... ..151 Using Handsfree Speake rphone ..............................................
vi Table of Contents T able of Content s Goodbye Key Cancels Incoming Calls ................................................................................. 226 Message W aiting I ndicator .............. ..............................................
Model 6755i IP Phone User Guide 1 We l co m e The Aastra 6755i of fers advan ced XML capability to access custom applications and is fully interoperable with leading IP-PBX platforms. Featuring a 5-line display , the 6755i supports up to 9 lines with call appearances and allows you to ma ke and receive calls, transfer , confe rence, and more.
2 Model 6755i IP Phone User Guide • Full-duplex speakerphone fo r handsfree calls • Headset mode support (via handset jack) • Built-in-two-port, 10/100 Ethernet switch - le ts you share a connectio n with your computer . • Inline power support (based on 802.
Model 6755i IP Phone User Guide 3 Getting S t arted The 6755i mu st be set up and be configu red prio r to its first use. This section describes phone behavior and start up screen s you may see when the phone is first plu g ged in, or when it is restarted.
4 Model 6755i IP Phone User Guide The 6755i phone then checks settin gs and looks for new configura tion and firmware updates for the phone from a server . If a new update is found, the phone displays the message “ Updating Configuration ”. This may take a few moments while th e phone downloads the latest updates.
Model 6755i IP Phone User Guide 5 When the co nfigura tion update is complete, the phone disp lays the following screens and then displays the Idle screen.
6 Model 6755i IP Phone User Guide Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.
Model 6755i IP Phone User Guide 7 Idle Screen When the phone has successfully updated the co nfiguration and connecte d to the network, the phone displays the Idle S tate screen. The idle screen is shown wh enever your phone is not in use. The Idle S tate screen lists your name (SIP screen name) and day , date, and time.
8 Model 6755i IP Phone User Guide Reference For more information abou t configuring the top programmable keys and the bottom softkeys, see “Softkeys and P rogrammable Keys” on page 63 .
Model 6755i IP Phone User Guide 9 Idle Screen with V oicemail Messages The envelope icon displays on the Idle S tate screen only if you have new messages waiting.
10 Model 6755i IP Phone User Guide For example, in the illustration below , the 6755i has several botto m softkeys configured on the idle screen. A " More " key displays for you to view additional softke ys on another screen. Also, if you pick up the han dset, a " Mor e " displays for you to view ad ditional softkeys.
Model 6755i IP Phone User Guide 11 IP Phone Keys Key Panel The following sections describ e the various 6755i phon e key functions on both the symbol and text hardware platforms, a nd how they help you m ake and manage y our calls and caller in formation.
12 Model 6755i IP Phone User Guide Key Descriptions The following table id entifies the keys on the key panel of your 6755i IP phone that you can use for handling calls. T ext Key s Symbol Keys Key Description Goodbye key - Ends an active ca ll. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Model 6755i IP Phone User Guide 13 Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll throu gh menu selection s, such as the Options List.
14 Model 6755i IP Phone User Guide Softkeys - 6 Bo ttom keys: programmabl e stat e-based so ftkeys (up to 20 programmable functions). For more information about pro gramming the softkeys to perform specific functions, see the “Softkeys and Programmable Keys” on page 63 .
Model 6755i IP Phone User Guide 15 Keyp ad Keys The 6755i has a keypad with digits from 0 through 9, a “*” key , and a “#” key . Keys 2 through 9 contain the letters of the alphabet.The 6755i phone keypad includes the following: The "*" is called the "sta r key".
16 Model 6755i IP Phone User Guide Methods for Customizing Y our Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra W eb UI in an Internet browser window fro m your PC.
Model 6755i IP Phone User Guide 17 Simplified Options Menu Y our System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appe ar on your phone if the simpli fied options menu is applied.
18 Model 6755i IP Phone User Guide Using the IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. To g o t o a n Option, use 5 and 2 to scroll through the lis t, or pres s the numb er corresponding to the Option .
Model 6755i IP Phone User Guide 19 Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can cu stomize additional options on the IP Phone using the Aastra W eb UI. In order to access your phone us ing the Aastra W eb UI, yo u need to know your phone’ s IP address.
20 Model 6755i IP Phone User Guide The Network S tatus window displays for the IP phone y ou are accessing. 3. Y ou can logout of th e Aastra W eb UI at any time by clicking Log Off .
Model 6755i IP Phone User Guide 21 The following categories display in th e side menu of the Aastra W eb UI: S tatus, Operation, Basic Settings . Headings Descriptions Stat us The Stat u s section di splays the network status and the MAC address of the IP phone.
22 Model 6755i IP Phone User Guide Basic Settings Preferences - Allows yo u to enable/disable the fo llowing: • Suppress DTMF Playback • Display DTMF Digits • Play Call W aiting T one • Stu tt.
Model 6755i IP Phone User Guide 23 Phone S tatus Y ou can view the status of your phone using the IP Phone UI or the Aastra W eb UI. Phone St atus via IP Phone UI The " Phone S tatus " option on the IP phone displays the status of your phone to the LCD display .
24 Model 6755i IP Phone User Guide Finding Y our Phone’ s IP Address If you want to access your phone’ s options using an Internet browser , you need to enter the IP address of the phone in the brow ser to open the Aastra W eb UI. Use the following proce dure to find your phone’ s IP address.
Model 6755i IP Phone User Guide 25 Phone St atus via the Aastra Web UI Use the following procedure to view th e phone status via the Aastra W e b UI. 1. Open your web browser , enter the phone’ s IP addr ess or host name into the address field and press < Enter >.
26 Model 6755i IP Phone User Guide SIP Account St atus The IP Phones show the SIP registration status on the IP Phone’ s Network Status screen in the Aastra W eb UI. The following is an illustration of the Network S tatus screen in the Aastra W eb UI with SIP status displayed.
Model 6755i IP Phone User Guide 27 The following table describes the status conditions that can display for the account. Stat us Condition Description Registered Displays this status on accounts that HA VE been registered with the SIP proxy server . Example : Backup Registrar Line SIP Account St atus Used? 1 9057604603@ana sipproxy .
28 Model 6755i IP Phone User Guide Customizing Y our Phone The following paragraphs describe the options avai lable from either the IP Phone UI, the Aastra W eb UI, or both, and provide procedures applicable to the option. Ring T ones and T one Set s Y ou can configure ring tones and ri ng tone sets on the IP phone.
Model 6755i IP Phone User Guide 29 • United States (US) (Default - also used in Canada) •M e x i c o • Malaysia •B r a z i l • United Kingdom (UK) • Italy •G e r m a n y •F r a n c e .
30 Model 6755i IP Phone User Guide 7. Select T one Set . 8. Select the country for which you want to apply the tone set. V alid values are Australia , Euro pe, France , Germany , Italy , UK , Mexico , Brazil , Malaysia , Russia , and US . Default is US .
Model 6755i IP Phone User Guide 31 Setting Contrast Level 1. Press on the phone to enter the Options List. 2. Select Prefer ences . 3. Select Display . 4. Select Contrast Level . 5. Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD.
32 Model 6755i IP Phone User Guide Backlight The " Backlight " option on the IP phone allows you to set the backlight status on the LCD display to the following: • Off - Backlight is always OFF .
Model 6755i IP Phone User Guide 33 7. If you selected " Auto ", press the Advanced softkey . 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. V alid values are 1 to 120 seconds (2 minutes).
34 Model 6755i IP Phone User Guide Live Dialp ad* The " Live Dialpad " option on the IP phone tu rns the Live Dial Pad mode ON or OFF . W ith live dial pad ON, the 6755i IP phone automatically di als out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed.
Model 6755i IP Phone User Guide 35 Set Audio The " Set Audio " option on the IP P hone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. Y ou can set Audio on your IP phone using the IP Phone UI only .
36 Model 6755i IP Phone User Guide Headset Mic V olume The " Headset Mic V olume " option allows you to set the vol ume level for the headset microphone. Setting Audio Mode and He adset Mic V olume 1. Press on the phone to enter the Options List.
Model 6755i IP Phone User Guide 37 7. Select Headset Mic V olume . 8. Select the Low , Medium , or High volume level. Default is Medium . 9. Press Done to save your selection.
38 Model 6755i IP Phone User Guide T ime and Date On the IP phones, you can configure the following: • T ime and date • T ime and date format • T ime zone • Daylight savings time •T i m e S e r v e r s Configuring T ime and Date Use the following procedures to configure th e time and date settings on the IP phone .
Model 6755i IP Phone User Guide 39 5. Using the keys on the keypad, enter a time to set on the IP phone. Use the " Backspace " key to move back a space and delete a character . Use the " AM/PM " softkey to specify either AM or PM for the time setting.
40 Model 6755i IP Phone User Guide 4. Using the keys on the keypad, enter a da te to set on the IP phone. Use the " Backspace " key to move back a space and delete a character . 5. Press Done to save the setting. 6. Select Date Format . 7. Select a date format from the list of options.
Model 6755i IP Phone User Guide 41 Set Time Zo ne 1. Select Prefer ences . 2. Select Time and Date . 3. Select Tim e Zo n e . A list of T ime Zones display for different areas of the world. 4. Select a T ime Zone that applies to your area. The default T ime Zone is US-Eastern .
42 Model 6755i IP Phone User Guide 4. Select a Daylight Savings ti me from the list of options. Default is Automatic . V alid values are: •O F F • 30 min summertime • 1h summertime • Automatic (Default) 5. Press Done to save the Daylight Savings value you selected.
Model 6755i IP Phone User Guide 43 5. Enable the time server if required using the " Enable " key . 6. Using the keys on the keypad, enter an IP address or domain name for the time server . Use the " Backspace " key to move back a space and delete a characte r .
44 Model 6755i IP Phone User Guide 3. In the “Date Format” field, select the date format you want to use on your p hone. Default is WWW MMM DD . V alid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY -MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY •M M / D D / Y Y •M M M D D • DD MMM YYYY • WWW DD MMM • DD MMM • DD.
Model 6755i IP Phone User Guide 45 Language The IP phones support several different languages. Y ou can have the IP Phone UI an d the Aastra W eb UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configura tion parameters, etc.
46 Model 6755i IP Phone User Guide 5. T o change the langua ge setting, use the 5 and 2 keys to scroll through the langugses. V alid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portuguese) • Ру сский (Russian) •N o r d i c 6.
Model 6755i IP Phone User Guide 47 3. Click Save Settings . The change is dynamic. The Aastra W eb UI displays all screens in the language you selected. Language Input The 6755i supp orts text and character input s in various languages (En glish, German, French , Spanish, Italian, Portuguese, and Russian).
48 Model 6755i IP Phone User Guide French Spanish Key Uppercase Cha racters Lowercase C haracters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË.
Model 6755i IP Phone User Guide 49 German Italian Key Uppercase Cha racters Lowercase C haracters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 .
50 Model 6755i IP Phone User Guide Portuguese Russian Configuring Language Input Us ing the IP Phone UI Y ou can configure the language you use for inputting on the phone by setting the Inp ut Language option. The default input lang uage setting is English.
Model 6755i IP Phone User Guide 51 Example Use the following procedure to change th e input language using the IP Phone UI. 1. Press on the phone to enter the Options List. 2. Select Prefer ences . 3. Select Language .Select Input Languag e . Select the language you want to use when inputting text and characters into the IP Phone UI.
52 Model 6755i IP Phone User Guide 2. Select a language from the " Input Language" field . Setting this field allows you to specify the language to use when entering text and char acters in the Aastra W eb UI and IP Phone UI.
Model 6755i IP Phone User Guide 53 Latin 2 Character Set The 6755i includes support for ISO 8859-2 (Latin 2) of multi-national lan guages when displaying and inputing in t he IP Phone UI and the Aastra W eb UI. UTF-8 is also compatible with XML encoding on the IP Phones.
54 Model 6755i IP Phone User Guide User Password This category allows you to change the user password for your phone. Ch anging your password ensures that only you can alter your phone settings, an d helps keep your system secure. Y ou can change your user password using the IP Phone UI or the Aastra W eb UI.
Model 6755i IP Phone User Guide 55 1. Click on Operation->User Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new user password again.
56 Model 6755i IP Phone User Guide Resetting a User Password If you forget your password, you can reset it a n d enter a new password. The reset user pa ssword feature resets the password to the fact ory default wh ich is blank (no password). Y ou can reset a user password using the Aastra W e b UI only .
Model 6755i IP Phone User Guide 57 Rest arting your phone Y ou may want to restart your phon e to check for updates on the server . Y ou may occasionally need to restart your phone to set changes or updates to your phone or network settings.
58 Model 6755i IP Phone User Guide Phone Lock Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g : • At the path Options->Phone L ock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra W eb UI.
Model 6755i IP Phone User Guide 59 1. Click on Operation->Phone Lock . Lock the Phone 2. In the " Lock the Phone? " field, click Lock . The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3.
60 Model 6755i IP Phone User Guide Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telep hone number (emergency services number), that allo ws a caller to contact local emergency services for assistance when required.
Model 6755i IP Phone User Guide 61 Define an Emergency Dial Plan Use the following procedure to specify the numb ers to use on your phone for dialing emer gency services in your area.
62 Model 6755i IP Phone User Guide Line Keys, Programmabl e Keys, and Sof tkeys This section describes the Multiple Line/Call Appe arance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, an d the customizable programmable keys and softkeys located at the top of the phone.
Model 6755i IP Phone User Guide 63 Sof tkeys and Pro grammable Keys Y our 6755i has 6 multi-functional top p rogrammable keys and 6 multi-functi onal bottom softkeys: • 6 T op Keys : programm able h.
64 Model 6755i IP Phone User Guide The following table lists the f unctio ns you can set on the programmable k eys and softkeys and provides a description for each function,. Key Functio n Description None Indicates no setting for the key . Line Indicates the key is config ured for line use.
Model 6755i IP Phone User Guide 65 Keys can also be set up to quickly to access fe atures such as Call Return (*69) or V o icemail. The following paragraphs describe how to config ure each function listed in the previous table.
66 Model 6755i IP Phone User Guide S t ate-Based So f tkeys (Bottom Keys only) On the 6755i bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states av ailable to configure for the softkeys.
Model 6755i IP Phone User Guide 67 In the Aastra W eb UI, the operational states for ea ch softkey display enabled. T o disable a state, you uncheck the box for that state. Key Display Behavior On the 6755i IP Pho ne, you can configure up to 20 functions on the so ftkeys.
68 Model 6755i IP Phone User Guide The following illustrations show the configuration of Key 12 and how that key displays on the phone. L1 John Smith Sat Jan 1 12:18am - LAB Key 12 displays in softkey.
Model 6755i IP Phone User Guide 69 Line Key Y ou can set a programmable key or softkey to act as a line/ca ll appearance key on the 6755i. The This key acts as a line that beha ves the same as a hard line key (L1, L2, L3, and L4). For more information about the beha vior of line keys, see “Multiple Line an d Call Appearances” on page 62 .
70 Model 6755i IP Phone User Guide This means that when all line/call appearances ar e in use, 1 call is connected while the rest are on hold. No further out going or incoming calls can be made until one of the line/call appearances becomes available.
Model 6755i IP Phone User Guide 71 Configuring a Line Key Y ou can set a key as an additional line on the 6755 i. The key acts as a line that behaves the same as a hard line key . For more information about the behavior of line k e ys, see “Multiple Line and Call Appearances” on page 62.
72 Model 6755i IP Phone User Guide Programmable Keys 7. Select from " Key 1 " through " Key 6 " 8. In the " Line " field, select a line to apply to this key .
Model 6755i IP Phone User Guide 73 S peed Dial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing.
74 Model 6755i IP Phone User Guide Press-and-Hold to Create a S peed Dial (applicable to programmable keys, sof tkeys, keypad keys, exp ansion module keys) Pressing and holding down a progra mmable key , softkey , keypad key , or expansion module key on the phone initiates a speed dial feature.
Model 6755i IP Phone User Guide 75 3. In the " Enter Number: " field, enter a number . for the speed dial key using the keypad keys. Y ou can enter up to 16 numbers in the "Enter Number:" field Press the 2 key to move to the next field.
76 Model 6755i IP Phone User Guide Creating a S peed Dial Using the S peed Dial Edit Option Y ou can use the IP Phone UI at the path, Options->Preferences- >Speed Dial Edit , to create a speed dial key . 1. Press on the phone to enter the Options List.
Model 6755i IP Phone User Guide 77 Y ou can enter up to 16 lett ers in the "Enter Name:" field. Press the 2 key to move to the next field. 6. In the " Enter Number: " field, enter a number . for the speed dial key using the keypad keys.
78 Model 6755i IP Phone User Guide Creating a S peed Dial Key Using the Sofkeys, Programmable Keys, or Expansion Module Keys Use the following procedure to set a key to fu nction as a speed dial. The procedure shows the softkey screens as an example. 1.
Model 6755i IP Phone User Guide 79 Programmable Keys 8. Select from " Key 1 " through " Key 6 ", 9. In the " Ty p e " field, select Speed Dial to apply to the key . 10. In the " Va l u e " field, enter the phone number , extension, or speed dial prefix to apply to this key .
80 Model 6755i IP Phone User Guide 5. Click Save Settings. Editing Speed Dial Keys On the 6755i, you can ed it a speed dial key us ing any of the followi ng methods: • Using the Aastra W eb UI at th.
Model 6755i IP Phone User Guide 81 4. Press a speed dial key you want to edit. The speed dial edit screen displays. 5. Edit the speed dial information as applicable and press SA VE.
82 Model 6755i IP Phone User Guide Editing a S peed Dial on a Sof tkey , Programmable Key , or Expansion Module Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> .
Model 6755i IP Phone User Guide 83 Editing a S peed Dial Key Using “Keyp ad Speed Dial” in the Aastra W eb UI 1. Click on Operation->Keypad Speed Dial. . 2. Select from "Digit 1" through " Digit 9 ". 3. In the input box, edit th e phone number , extension, or speed dial prefix for this Digit key .
84 Model 6755i IP Phone User Guide "Do not Disturb" (DND) Key The IP phones have a feature you can enable ca lled "Do not Disturb (DND).
Model 6755i IP Phone User Guide 85 Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Do Not Disturb to apply to the key . 4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
86 Model 6755i IP Phone User Guide Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a s pecif ic extension to be monitored for state c hanges.
Model 6755i IP Phone User Guide 87 Configuring a BLF Key Use the following procedure to set a key to fu nction as "BLF" . The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys .
88 Model 6755i IP Phone User Guide Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the " Va l u e " field, enter the phone number or extension you want to monitor . 10. In the " Line " field, select a line for which to apply this key .
Model 6755i IP Phone User Guide 89 BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only). The BLFList feature on the IP phones is sp ecifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field fea ture.
90 Model 6755i IP Phone User Guide Use the following procedure to set a key to function as "BLF List". The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys .
Model 6755i IP Phone User Guide 91 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey . 6. In the " BLF List URI " field, enter the name of th e BLF list defined on the BroadSoft BroadW orks Busy Lamp field page for your particular user .
92 Model 6755i IP Phone User Guide Automatic Call Distri bution (ACD) Key (for Sylantro Servers) The 6755i and a ny attached Expansio n Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature al lows the Sylantro serv er to distribute calls from a queue to registered IP phone users (agents).
Model 6755i IP Phone User Guide 93 Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to co nfigure ACD on the 6755i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
94 Model 6755i IP Phone User Guide Programmable Keys 7. Select from " Key 1 " through " Key 6 " 8. In the " Line " field, select a line to apply Automa tic call distribution. V alid values are 1 through 9 . Expansion Module Keys 9.
Model 6755i IP Phone User Guide 95 ACD LED T able This LED changes when you log into the phone queue and are av ailable to take calls. The LED changes again when you are busy with an active c a ll. The table below shows the status of the LED as they may appear on your IP phone.
96 Model 6755i IP Phone User Guide 4. Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key . Y our phone logs into the queue on the server . 5. Y ou are logged into the queue and the following screen displays.
Model 6755i IP Phone User Guide 97 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones su pport the Di rected Call Pickup (DCP) and Gr oup Call Pickup (GCP ) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension.
98 Model 6755i IP Phone User Guide Configuring Directed Call Pickup (DCP) Key (for Sylantro Serve r s) Use the following procedure to configure Direct ed Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
Model 6755i IP Phone User Guide 99 Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the “ Va l u e ” field, specify the extension you want to intercept when you press this softkey .
100 Model 6755i IP Phone User Guide Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to co nfigure Group Call Pickup on the 675 5i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML .
Model 6755i IP Phone User Guide 101 Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the “ Va l u e ” field, specify the extension you want to intercept when you press this softkey . For example: groupcall pickup .
102 Model 6755i IP Phone User Guide Using Group Call Pickup (GCP) 1. If any of the monitored group of ex tensions receives a call, press the GCP Key . The call is answe red. If the monitored group of extensions receives multiple incoming calls simultaneously , the phone displays a list of incoming calls.
Model 6755i IP Phone User Guide 103 XML Key The 6755i IP phone has a feature you can enable called " XML " (Extensible Markup Lang uage). XML is a markup language much like HTML. Y our System Adminis trator can create customized XML menu services and lo ad them to your IP phone.
104 Model 6755i IP Phone User Guide The XML Application T itle is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML featur es, the "XML Application T itle" is the label that displays on the Services Menu in the IP Phone UI.
Model 6755i IP Phone User Guide 105 Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select " Services ".
106 Model 6755i IP Phone User Guide 16. In the " XML Application Ti tle " field, enter the title of the se rvice. This title appears in the Services Menu after pressing the Services key . If multiple XML applic ations are specified in the XML Application URI field, a li st of applications displays a fter pressing the Services key .
Model 6755i IP Phone User Guide 107 5. In the " Va l u e " field, enter a URI(s) to apply to this key . 6. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey . 7. In the " XML Application URI " field, enter the applicable URI(s).
18. In the " XML Application URI " field, enter the applicable URI(s). 19. In the " XML Application T itle " field, enter the title of the serv ice.
Model 6755i IP Phone User Guide 109 From an XML Key 1. Press the XML key on the 6755i phone. A " Custom Featur es " screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the informatio n for that customized service.
110 Model 6755i IP Phone User Guide Flash Key Y ou can set a key to generate a fl ash event when it is pressed on th e 6755i. Y ou do this by setting the key to " flash ". The IP ph one generates flash events o nly when a call is connected and there is an active R TP stream (for exampl e, when the call is not on hold).
Model 6755i IP Phone User Guide 111 Programmable Keys 5. Select from " Key 1 " through " Key 6 " 6. In the " Ty p e " field, select " Flash ". Expansion Module Keys 7. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 8.
112 Model 6755i IP Phone User Guide S precode Key Y ou can set a key to automatically activate specific services of fered by the server by setting a key to " sprecode ". For example, if the sprecode value of *82 is configured, then by pressin g the key , *82 automatically activate s a service provided by the server .
Model 6755i IP Phone User Guide 113 Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Sprecode . 4. In the " Label " field, enter a label to display on the IP phone for this key .
114 Model 6755i IP Phone User Guide Park/Pickup Keys The 6755i ph one has a park and pick up call featur e that allows you to park a call and pickup a call when required. The IP phones support th e Park/Pickup feature on the Asterisk, BroadW orks, and Sylantro servers.
Model 6755i IP Phone User Guide 115 1. Click on Operation->Softkeys and XML . 2. Select from "Key 1" through " Ke y 8 ". (Keys 5 and 6 can be made configurable only by your system administrator .) 3. In the " Ty p e " field, select Park.
116 Model 6755i IP Phone User Guide Park a Call 1. While on a live call, press the " Park " key . 2. Perform the following for your specific server: If the call is parked successfully , the response is either a gre eting voice confirming that the call was parked, or a hang up occurs.
Model 6755i IP Phone User Guide 117 Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra W eb UI, you can configure the "L ast call return" (lcr) fu nction on a key .
118 Model 6755i IP Phone User Guide Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Last Call Return . 4. In the " Line " field, select the line you want to apply to this key .
Model 6755i IP Phone User Guide 119 Call Forward Key Using the Aastra W eb UI, you can configure the Call Forward (CFWD) function on a softkey , programmable key , or expansio n module key .
120 Model 6755i IP Phone User Guide Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Call Forward . 4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey .
Model 6755i IP Phone User Guide 121 BLF/Xfer The BLF key allows one or more extensio ns to be monitored, and once there is any state change with those extensions , the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to o ther recipients blindly or consultatively .
122 Model 6755i IP Phone User Guide Configuring a BLF/Xfer Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N>. Softkeys 2. Select from "Key 1" through " Ke y 20 ".
Model 6755i IP Phone User Guide 123 Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the " Ty p e " field, select BLF/Xfer . 10. In the “ Va l u e ” field, enter the monitored extension or the extension to transfer calls to (for example, “ 35 ”).
124 Model 6755i IP Phone User Guide S peed Dial/Xfer The Speed Dial key allows a number to be di aled quickly by pressing one key con figured for speed dialing. The Xfer key allows a call to be transferred to other reci pients blindly or consultatively .
Model 6755i IP Phone User Guide 125 Configuring a S peed Dial/Xfer Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N>. Softkeys 2. Select from "Key 1" through " Ke y 20 ".
126 Model 6755i IP Phone User Guide Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the " Ty p e " field, select Speed Dial/Xfer . 10. In the “ Va l u e ” field, e nter the speed dial extension or the extension to transfer calls to (for example, “ 5551212 ”).
Model 6755i IP Phone User Guide 127 S peed Dial/Conf The 6755i allows you to configu re a softkey or programmable key o r expa nsion module key to be used as a speed dial conference key ( Speed Dial/Conf key) while remaining in the current call.
128 Model 6755i IP Phone User Guide Configuring a S peed Dial/Conf Key 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N>. Softkeys 2. Select from "Key 1" through " Ke y 20 ".
Model 6755i IP Phone User Guide 129 Programmable Keys 8. Select from " Key 1 " through " Key 6 " 9. In the " Ty p e " field, select Speed Dial/Conf . 10. In the “ Va l u e ” field, e nter the speed dial extension or the extension to add to the conference (for example, “ 5551212 ”).
130 Model 6755i IP Phone User Guide Services Key By default, the 6755i has a Services k e y configured on key 1 o f the top set of key s. However , you can use any key to configure a " Services " key . The Services key accesses enhanced features and se rvices provided by third parties.
Model 6755i IP Phone User Guide 131 Configuring a Services Key Use the following procedure to config ure a Services key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys .
132 Model 6755i IP Phone User Guide Expansion Module Keys 8. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 9. In the " Ty p e " field, select Services . 10. (M675i) In the " Label " field, enter a label to apply to this key .
Model 6755i IP Phone User Guide 133 Directory Key By default, the 6755i has a Directory key configured on key 2 of the top set of keys. Howev er , using the Aastra W eb UI, you can assign the Directory key to any key on the top or b ottom keys on the phone.
134 Model 6755i IP Phone User Guide 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
Model 6755i IP Phone User Guide 135 Callers List Key By default, the 6755i has a Callers List key confi gured on key 3 o f the top set of keys. However , using the Aastra W eb UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.
136 Model 6755i IP Phone User Guide 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
Model 6755i IP Phone User Guide 137 Intercom Key By default, the 6755i has an Intercom key config ured on key 4 of the top set of keys. However , using the Aastra W eb UI, you can assign the Interc om key to any key on the top or bottom keys on the phone.
138 Model 6755i IP Phone User Guide 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys . or Click on Operation->Expansion Module <N> . Softkeys 2. Select from "Key 1" through " Ke y 20 ".
Model 6755i IP Phone User Guide 139 Phone Lock Key Y ou can configure a key on the IP Phone to use as a lock/unlock key . Y ou assign the function of the key as “ Phone Lock ”. Configuring a Phone Lock Key Use the following procedure to configu re a Phone Lock key on the 6755i IP Pho n e.
140 Model 6755i IP Phone User Guide Programmable Keys 4. Select from " Key 1 " through " Key 6 " 5. In the " Ty p e " field, select Phone Lock from the list of options. Expansion Module Keys 6. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 7.
Model 6755i IP Phone User Guide 141 Paging Key (Sends the RTP Stream) Y ou can configure a Paging key o n the phone th at allows you to send a Real T ime Transport Protocol (R TP) stream to pre-configured multicast address(es) without in volving SIP signaling.
142 Model 6755i IP Phone User Guide Softkeys 2. Select from "Key 1" through " Ke y 20 ". 3. In the " Ty p e " field, select Paging . 4. In the “ Label ” field, enter a label to apply to this key . 5. In the “ Va l u e ” field, e nter a multicast IP address an d a port number for the Paging key .
Model 6755i IP Phone User Guide 143 14. In the “ Va l u e ” field, e nter a multicast IP address and a port number for the Paging key . When you press this key , the phone initiates an outgoing multicast R TP session to the specified address using the specified port.
144 Model 6755i IP Phone User Guide The phone opens a multicast R TP sess ion and an outgoing OR incoming phone screen displays as follows. 2. Press the Drop key to end the multicast R TP session and return to the idle screen. Note: If you enable global DND on the phone, t he incoming mult icast R TP session is dropped.
Model 6755i IP Phone User Guide 145 None Key Y ou can set a softkey , programmable key , or expansion module key to force a blank entry o n the IP phone display for a specific key . Y ou do this by setting the key to " none ". Th e keys are added in order (from key1 to key20) after any hard-coded ke ys have been added.
146 Model 6755i IP Phone User Guide Programmable Keys 4. Select from " Key 1 " through " Key 6 " 5. In the " Ty p e " field, select None . Expansion Module Keys 6. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 7.
Model 6755i IP Phone User Guide 147 Empty Key Y ou can set a softkey to force a bl ank entry on the IP ph one display for a specifi c key . Y ou do this by setting the softkey to " empty ". The keys are added in order (from key 1 to key 20) after any hard-coded keys ha ve been added.
148 Model 6755i IP Phone User Guide Programmable Keys 5. Select from " Key 1 " through " Key 6 " 6. In the " Ty p e " field, select Empty . Expansion Module Keys 7. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 8.
Model 6755i IP Phone User Guide 149 Deleting a Key Use the following procedure to delete a key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML . or Click on Operation->Pr ogrammable Keys .
150 Model 6755i IP Phone User Guide Making Calls This section describes ways to make calls on your 6755i phone, using your handset, speakerphone or headset.
Model 6755i IP Phone User Guide 151 Pre-dialing a Number Y ou can also make a call by pre-dialling a number . Pre-dialling lets you view a number before you dial. Us e the Backspace softkey to correct any errors. Using Handsfree S peakerphone The handsfree feature allows you to speak to someone without usin g the handset or headset.
152 Model 6755i IP Phone User Guide Using a Headset The 6755i accepts headsets throug h the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Advanced V olume Controls for the Headset Mic On the 6755i, there are 3 options for the head set microphone volume .
Model 6755i IP Phone User Guide 153 Using Intercom On the 6755i, you can use the Icom key to automatically connect with a remote extension. By default, the Icom k ey is configured as Key 4 on the t op set of keys. Using the Icom Key 1. Press the Icom key .
154 Model 6755i IP Phone User Guide Y ou can set specific incoming Intercom call feat ur es on the 6755i IP phone using th e Aastra W eb UI. The following table describes these features. For more information about the incoming Intercom features an d for procedures on setting these features, see “Incoming Intercom Call Fea tures” on page 230 .
Model 6755i IP Phone User Guide 155 Redial • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hoo k and press , a Redial Directory list appears on-screen.
156 Model 6755i IP Phone User Guide Mute Y ou can use the Mute k ey to mute the handset, he adset, or speakerpho ne. When you use the mute key on your phone, you canno t be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON.
Model 6755i IP Phone User Guide 157 Receiving Calls When a call is ringing at y ou r e xt e ns i on , th e i n bound callers extension and name display to the s cr e e n.
158 Model 6755i IP Phone User Guide Sending an Incoming Call to V oicemail Y ou can send an incoming call dir ectly to voicemail without answer ing the call. T o do this, press without pickin g up the handset. If you're already on the phone your incoming call sho uld go directly to voicemail.
Model 6755i IP Phone User Guide 159 Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to p lace a call on hold, transfer a call, or conference. Placing a Call on Hold Y ou can place an active call on hold by pressing the Hold key .
160 Model 6755i IP Phone User Guide When on Hold T o let your caller know that they are still on hold, music plays soft ly (if this has been set up for your system). The call/lin e appearance light for the line you ar e on remains solid to indicate that you are still connected.
Model 6755i IP Phone User Guide 161 T ransferring Calls Blind T ransfer A blind transfer is when you transfer a call dir ectly to another extensio n without consulting with the person receiving the call. T o do this, simply co mplete the transfer imme diately after you have entered the number .
162 Model 6755i IP Phone User Guide Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. T o transfer a call to another extension 1. Connect to Party 1 (if not al ready connected). Party 1 is the party you want to transfer .
Model 6755i IP Phone User Guide 163 Indication of T ransferred Calls When you tran sfer an active call, the n ear -end phone displays a “Call T ra nsferred” screen when a call is transferred and the far -end call is droppe d. An audible busy signal is also heard on the phone.
164 Model 6755i IP Phone User Guide Conferencing Cal ls The 6755i IP p hone of fers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method).
Model 6755i IP Phone User Guide 165 Using Local Conferencing Use the following procedure to create a conf erence call using local conferencing. Use the following illustration as a reference. 1. When you begin a conference, you are the first pa rty in the conference (Party 1).
166 Model 6755i IP Phone User Guide Joining T wo Active Calls in a Single Conference 1. Begin with active calls on two di fferent lines (for example, Line 1 and Line 2 ha ve active calls). 2. Press the Line key for which you want to conference the two calls toget her (for example, Line 1).
Model 6755i IP Phone User Guide 167 Using Centralized Conferencing Use the following procedure to create a conferen ce call using centralized conferencing. Use the following illustration as a reference. Setting Up a Conference and Adding Multi ple Parties (for Sylantro and Broadsoft Se rvers) 1.
168 Model 6755i IP Phone User Guide 4. Press the Conf Key . A new line opens. 5. Enter the phone numbe r of Party 3. 6. W ait for Party 3 to answe r . When Party 3 answer s, you can consult with them before adding them to the Conference 1. 7. Press the Conf Key again to add Party 3 to Conference 1.
Model 6755i IP Phone User Guide 169 5. Call Party 3 for Conference 2. 6. When Party 3 answers, press the Conf Key to join Parties 1 (which is yoursel f), Party 2, and Party 3 on Conference 2. Y ou now have two active conferences on two different lines.
170 Model 6755i IP Phone User Guide Ending Calls T o end a call, you first need to connect or reconnect to the call if not already connected ( f o r e x am p l e , if your caller is on hold). Press or the line /call appearance button of the active call to end the call.
Model 6755i IP Phone User Guide 171 Managing Calls The 6755i has several features that make it easier to manage calls, and to keep track of your caller history , as well as your business and pe rsonal contacts.
172 Model 6755i IP Phone User Guide 1. Press the Directory Key . The directory displays the number of entries in your list. If the Directory list is empty , " Dir ectory Empty/Use Save to add " displays. The following is an example of the Directory List Header screen with 97 entries in the List.
Model 6755i IP Phone User Guide 173 Adding New Entries to the Directory List Y ou can store a maximum of 7 numbers associated with a unique name. Y ou can apply pre-defined labels to the entry which include, Off ice, Home, Cell, and Pager , or create your own labels.
174 Model 6755i IP Phone User Guide Adding Names, Numbers, Labels On Screen 1: • Y ou can add names using the abc softkey . • Y ou can add numbers (up to 7 numbers per name) using the numbers on the phone’ s keypad. • Use the Backspace softkey when required.
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176 Model 6755i IP Phone User Guide Arranging Multiple Screens Y ou can use the Arrange softkey to move the number/labe l/line forward or backward between screens for the specified name. If there is a labe l assigned to the entry , the following screen displays after pressing the Arrange softkey.
Model 6755i IP Phone User Guide 177 Deleting Entries from the Directory List Y ou can delete entries from the Dire ctory List in the following ways: • Delete a single name or number and all associated numbe rs and labels.
178 Model 6755i IP Phone User Guide T o delete all entries from the Directory List: 1. Press the Directory key . 2. At the “Directory List” top screen, press DeleteList .
Model 6755i IP Phone User Guide 179 Saving from the Callers List Y ou can save a name, number , and/or label from the Callers List to the Directory List using the following procedure. Use the fo llowing illustration as a reference. 1. Press the Callers List key .
180 Model 6755i IP Phone User Guide Downloading the Directory List to Y our PC Y ou can download the Directory List to your PC via the Aastra W eb UI. The phone stores the dir ectorylist.csv file to your PC in comma- separated value (CSV) format. Y ou can use any spreadsheet application to open the file for viewing.
Model 6755i IP Phone User Guide 181 Download the Directory List Use the following procedure to do wnload the Directory List to your PC using the Aastra W eb UI . 1. Click on Operation->Directory . 2. In the Directory List field, click on Save As . A File Download message displays .
182 Model 6755i IP Phone User Guide Callers List The Callers list is a stored log of your incoming calls. The 6755i telephone stores information on up to 200 incoming calls in th e Callers list. Y our telephone logs the number an d name (if available) of the caller , when th ey last called, and the number of times they tried to reach you.
Model 6755i IP Phone User Guide 183 Accessing the Callers List Use the following procedure to access the Callers List. Use th e following illustration as a reference. 1. Press the Callers List key . or Press the Services key if your S y stem Administrator has configured the Services key to access the Callers List.
184 Model 6755i IP Phone User Guide Editing Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix.
Model 6755i IP Phone User Guide 185 Deleting Entries from the Callers List Y ou can delete individual items from the Callers L ist, or you can delete all items in the Callers List. Use the following procedure to delete an individual item from the Callers List.
186 Model 6755i IP Phone User Guide Downloading the Callers List to Y our PC Y ou can download the Callers L ist to your PC for viewing using the Aastra W eb UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Model 6755i IP Phone User Guide 187 Account Configuration (DND and Call Forwarding) The 6755i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. Y ou can set specific modes for the way you want the phone to h andle DND and CFWD.
188 Model 6755i IP Phone User Guide The following describes the key b ehavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key togg les all accounts on the ph one to ON or OFF .
Model 6755i IP Phone User Guide 189 Configuring DND Using the Aastra W eb UI . Use the following procedure to conf igure DND using the Aastra W eb UI. 1. Click on Basic Settings->Prefer ences->General . 2. In the “ DND Key Mode ” field, select a “do not disturb” (DND) mode to use on the phone.
190 Model 6755i IP Phone User Guide 4. Click on Basic Settings->Account Configuration . 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. 6. Click Save Settings . The changes takes affect immediately w ithout a reboot.
Model 6755i IP Phone User Guide 191 DND in Account Mode 1. W ith the account in focus on the IP Phone UI , press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. 2. Use the RIGHT and LEFT arrow keys to scroll throug h each account.
192 Model 6755i IP Phone User Guide DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone a nd allows you to enable/disable a specific ac count or all accounts. Use the UP and DOWN arrow keys to scroll through the accounts.
Model 6755i IP Phone User Guide 193 The following describes the beha vior for each CFWD mode. • Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus.
Configuring CFWD Using the Aas tra Web UI Use the following procedure to config ure CF WD using the Aastra W eb UI. 1. (optional) Click on Operation->Softkeys and XML ; or Click on Operation->Pr ogrammable Keys ; or Click on Operation->Expansion Module .
Model 6755i IP Phone User Guide 195 6. In the " Ty p e " field, select Call Forward from the list of options. Expansion Module Keys 7. Select from “ Key 1 ” through “ Key 36 ” (M670i) or Select from “ Key 1 ” through “ Key 60 ” (M675i) 8.
196 Model 6755i IP Phone User Guide • Custom - The Custom mode allows you to configure CF WD for a specific account or all accounts. Y ou can configure a specific state ( All , Busy , and/or No Answer ) for each account independently or all accounts.
Model 6755i IP Phone User Guide 197 The “ No Answer ” option call forwards incoming calls on ly if the account rings but is not answered in the defined number of rings.
198 Model 6755i IP Phone User Guide Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra W eb UI. Y ou can acc ess the CFWD menus by pressing a pre-configured Ca ll Forward key , or by selecting Options->Call Forwar d from the IP Phone UI.
Model 6755i IP Phone User Guide 199 . In the above example, CFWD All is enabled as indicated by a check ma rk ( ), CFWD Busy is enabled bu t no call forward ph one numb er is configured as indicated by a ! , and CFWD NoAns is disabled as indicated by an X .
200 Model 6755i IP Phone User Guide 4. For the CFWD No Answer state, press the CHANGE key for the mode you select ed in step 2. This displays the Call Forward S tate screen. In the following example, the CFWD All state is ON. 5. Press the CHANGE key in the CFWD State screen.
Model 6755i IP Phone User Guide 201 7. Use the DOWN arrow key to scroll to the “ No. Rings ” field. Press the CHANGE key to select the number of ri ngs to apply to the phone for call forwarding incoming call s. V alid values are 1 to 20. Default is 1.
202 Model 6755i IP Phone User Guide 11 . Select a state using the UP and DOWN arrow keys. Y ou can enable/disable a specifi c account on the phone with any or all of the following states. However , the configuration you set will apply to all accounts on the phone.
Model 6755i IP Phone User Guide 203 12. In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. 13. Press the CHANGE key in the CFWD State screen.
204 Model 6755i IP Phone User Guide 17. Press DONE in the CFWD Mode Scr een to save all changes. CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. In the above example, Screen name1, Sc reenname2, and Scre e nname3, are three accounts configured on the phone.
Model 6755i IP Phone User Guide 205 3. Select an account using the UP and DOWN arrow keys. Y ou can also use the follo wing keys if required: • All Off Key - Disables CFWD for all accounts on the phone. • All On Key - Enables CFWD for all accounts on the phone.
206 Model 6755i IP Phone User Guide Y ou can also use the follo wing keys if required: • All Off Key - Disables all CFWD states for the selecte d account.
Model 6755i IP Phone User Guide 207 9. Use the DOWN arrow key to scroll to the “ Number ” field. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify .
208 Model 6755i IP Phone User Guide Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone.
Model 6755i IP Phone User Guide 209 V oicemail The V oicemail feature on the 6755i IP phone allows you to use a line, configured with a phone number for dialing out, to co nnect to a voicemail server . For each assigned V oicemail number , there ca n be a minimum of 0 or a maximum of 1 V oicemail access phone number .
210 Model 6755i IP Phone User Guide Additional Features This section describes additional featur es you can use on the 6755i phone. Star C o d e s All of the main call handling and extension manage ment features using star codes can be set on your phone b y your Administrator .
Model 6755i IP Phone User Guide 211 1. Click on Basic Settings->Prefer ences . 2. Go to the " General " section . 3. The “ Suppr ess DTMF Playback ” field is enabled by default. T o disable this field, uncheck the box. 4. Click Save Settings to save your settings.
212 Model 6755i IP Phone User Guide Display DTMF Digit s A feature on the 6755i ph one allows users to enable or disable DT MF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to di al, or when dialing from a softkey , programmable key , or expansion module key .
Model 6755i IP Phone User Guide 213 2. Enable the " Display DTMF Digits " field by checking the check box. Disable this field by uncheckin g the box).
214 Model 6755i IP Phone User Guide Play Call W aiting T one Y ou can enable or disable the playing of a call wai ting tone when a caller is on an active call and a new call comes into the phone. Y ou can configure this feature using the Aastra W eb UI.
Model 6755i IP Phone User Guide 215 Call W aiting T one Period Y ou can specify a specific time period (in seconds ) for the call waiting tone to play at regular intervals on an active ca ll using the parameter “ Call W aiting T one Period ”. A value of “ 0” is the default and plays the call waiting tone only once on the active ca ll.
216 Model 6755i IP Phone User Guide S tuttered Dial T one Y ou can enable or disable the playing of a stuttere d dial tone when there is a message waiting on the IP phone. Y ou can configure this feature using the Aastra W eb UI. Configuring S tuttered Dial T one Use the following procedures to confi gure stuttered dial tone on the IP ph one.
Model 6755i IP Phone User Guide 217 XML Beep Support Using the Aastra W eb UI, you can enable or disable a beep to be audible when the phone receives an XML application using the " XML Beep Support " field a t the path Basic Settings->Pr eferences->General .
218 Model 6755i IP Phone User Guide Call Hold Reminder During Active Calls The IP phones allow you to enable o r disable th e abili ty for the phone to initiate a continuous reminder tone on the active call wh en another call is on hold.
Model 6755i IP Phone User Guide 219 2. The “ Call Hold Reminder During Active Calls” field is disabled by default. T o enabled this field, check the box. When this feature is enabled, a reminder tone is heard on the active call when another call is on hold.
220 Model 6755i IP Phone User Guide Call Hold Reminder (on single hold) In previous releases, the call hol d reminder ring sp las h was triggered when you hung u p a call and there was at least one other call on hold. The reminder ring sp lash timer started only when the active call hung up and ther e was still another call on hold.
Model 6755i IP Phone User Guide 221 2. The “ Call Hold Reminder” field is disabled by default. T o en abled this field, check the box. When this feature is enabled, th e reminder ring splash timer star ts as soon as you put a call on hold (even when no other call s are active on the phone).
222 Model 6755i IP Phone User Guide Incoming Call Interrupt s Dialing The 6755i has a feature you can enable or disable called " Incoming Call Interrupts Dialing ".
Model 6755i IP Phone User Guide 223 Configuring "Incoming Call Interrupt s Dialing" Use the following procedures to confi gure " Incoming Cal l Interrupts Dialing " on th e IP Phone. 1. Click on Basic Settings->Prefer ences->General .
224 Model 6755i IP Phone User Guide Switch UI Focu s to Ringing Line Y ou can configure a feature on the 6755i that cont rols the behavior of the phone when it receives an incoming call when it is already in a connected call.
Model 6755i IP Phone User Guide 225 Preferred Line and Pref erred Line Timeout The 6755i has a feature ca lled “preferred line” a nd “preferred line timeout ”. If you enab le the preferred line parameter on your ph one, after a call ends (incoming or outgoing), the display switches back to the preferred line.
226 Model 6755i IP Phone User Guide Configuring “Preferred Line” and “Preferred Line T imeout” Using the Aastra W eb UI Use the following proc edure to configure the Pref erred Line and Preferred Line T imeout feature using the Aastra W eb UI.
Model 6755i IP Phone User Guide 227 If you enable this parameter , wh ich is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call. When you disable this parameter , pressing the Goodbye key han gs up the active call.
228 Model 6755i IP Phone User Guide IF THEN " Goodbye Key Cancels Incomi ng Call " is enabled AND a second call comes in while you are on an a ctive ca ll, press the Good bye key to reject the second incoming call.
Model 6755i IP Phone User Guide 229 Message W aiting Indi cator Y ou can configure the Message W aiting Indicator (M WI) to illuminate for a specific line or for all lines. For example, if yo u configure the MWI LED on line 3 only , the LED illuminates if a voice mail is pending on line 3.
230 Model 6755i IP Phone User Guide Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming interc om calls to be automatic ally answered without having to set up an Icom key on your p hone. The phone automati cally plays a warning tone when it receives an incoming in tercom call.
Model 6755i IP Phone User Guide 231 Auto-Answer/Play W arning T one The auto-answer feature on the IP phone allows you to enable or disabl e automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call.
232 Model 6755i IP Phone User Guide 5. The " Allow Barge In " field is enabled by default. If “All ow Barge In” is enabled, the phone puts an active call on hold and answers the inco ming Intercom call. T o disable this field, uncheck the box.
Model 6755i IP Phone User Guide 233 Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. Y ou can: • Press the REDIAL button twice to redial the last number dialed.
234 Model 6755i IP Phone User Guide Group RTP Paging (receives RTP stream s) Y ou can configure the phone to allow it to receive a Real T ime T ransport Protocol (R TP) stream from pre-configured multicast address(es) without involving SIP signaling. This is called Group Paging on the IP phones.
Model 6755i IP Phone User Guide 235 2. In the “ Paging Listen Addr esses ” text box, enter the multicast IP address(es) and port number on which the phone listens for in coming multicast R TP packets. Enter the IP address in dotted decimal format.
236 Model 6755i IP Phone User Guide Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key .
Model 6755i IP Phone User Guide 237 Keys S tates and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
238 Model 6755i IP Phone User Guide Programmable Line Keys Line key Phone Behavior Stat e Call Icon Call LED Non-Call Icon Non-Call LED Idle Small circle None Small circle None Seized N/A N/A Sold Cir.
Model 6755i IP Phone User Guide 239 A vailable Features Enabled by Administrators There are features on your IP Phone that you can use ONL Y if an Administrator has enabled them on your phone. Those f eatures are described in this section. Co ntact your System Administrator for more information.
240 Model 6755i IP Phone User Guide Customizable Callers Li st Key and Services Key The 6755i IP Ph one currently has a Cal lers List key and a Services key . Y our System Administrator can specify an XML URI that creates a cust om Callers List and Services application for you r phone.
Model 6755i IP Phone User Guide 241 — Line 1: conference tog ether extensions 20 05, 2010, and 2020. — Line 2: conference tog ether extensions 20 05, 201 1 and 2021. • Disconnect from an active conference call wh ile allowing the other callers to remain connected.
242 Model 6755i IP Phone User Guide Playing a W A V File On Y our Phone If enabled by your Administrator , the 6755i IP Phone can play a W A V file. A W A V file is an audio file format standard for storing a n audi o bit stream on a system in raw , uncompressed format or compressed format to reduce the file size.
Model 6755i IP Phone User Guide 243 Key Redirection Conference, T ransfer , Redial, Intercom Keys and V oicemail Option If enabled by your Administrator , the Conference, T ransfer , Redial, and Inte rcom keys, as well as the V oicemail option, can be redirected to XML scr ipts.
244 Model 6755i IP Phone User Guide XML Applications and Off-Hook Interaction If enabled by your Administrator , the 6755i can be prev ented from going into the off-hook/ dialing state whe n the handset is off-hook and the call ends . This feature is disab led by default and must be enabled by yo ur Administrator .
Model 6755i IP Phone User Guide 245 “Hold” Feature Enhanceme nt (for Broadsoft Servers) The Hold feature allows you to pu t an active call on “hold,” then retrieve the cal l later . This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft).
246 Model 6755i IP Phone User Guide Diverting Calls from Y our Phone Y our Administrator can enable/disable a feature on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being di verted to another destination (i.
Model 6755i IP Phone User Guide 247 Display of Call Destination Information By default, your ph one displays call destination information if your p hone is configured to forward calls to other destinations. The ca ll destination information displays on multiple screens that scroll every 3 seconds.
248 Model 6755i IP Phone User Guide Indication of T erminated Calls An Administrator can configure yo ur phone to display a disconnected screen (“Call T erminated”) when the far-end hangs up.
Model 6755i IP Phone User Guide 249 The following procedure describes how to ha ndle the disconnected screens on your phon e. For all phones: • Press the Goodbye key . The busy tone stops and the disconnected screen no longer displays. or Select any Line key .
250 Model 6755i IP Phone User Guide Model M670i and M675i Exp ansion Modules The 6755i IP Phone offers optional M6 70i and M675 i Expansion Modules that attach to the right side of the phone to provide additional so ftkeys. Model M670i The M670i provides 18 softkey s in each column (totaling 36 ke ys) on the keypad.
Model 6755i IP Phone User Guide 251 The Expansion Module ke ys support the following functions: Y ou can configure the keys using t he Aastra W eb UI at the path, Operation->Expansion Module <N> when an Expansion Module is attached to the 6755i IP Phone.
252 Model 6755i IP Phone User Guide Using the Exp a nsion Modules M670i Exp ansion Module After configuring the softkeys on the M670 i Expansion Modu le, you can record the name of the softkey on the paper labe ls provided with the Expansio n Module. Press the softkey you want to use when applicable.
Model 6755i IP Phone User Guide 253 . T o use the M675i, press the function key for the page you want to display to the LCD (p age 1, page2, or page 3), and pre ss the applicable softkey . Note: Y our System Admini stra tor can customize the h eadings on each M675i Expansion Module screen.
254 Model 6755i IP Phone User Guide References For more information abou t configuring softkeys, see Softkeys an d Programmable Keys on page 63. For more information about installing M670i and M675i modules on your phone, see the Aastra 6755i SIP IP Phone Installation Guide .
Model 6755i IP Phone User Guide 255 T roubleshooting Solutions Why is my display blank? Ensure that power is being pro vided to your ph one. If your networ k does not provide inlin e power over Ethern.
256 Model 6755i IP Phone User Guide What are services, and how do I use them? Services on the IP phon e include: • XML Applications • Callers List • Directory List • V oicemail See the section, “Services Key” on page 130 more information about th e options available under "Services".
Model 6755i IP Phone User Guide 257 1. Click on Operation->User Password . 2. In the " Current Password " field, enter the current user password. 3. In the " New Password " field, enter the new user password. 4. In the " Password Confirm " field, enter the new user password again.
258 Model 6755i IP Phone User Guide How do I rest art the IP phone? 1. Press the button on the phone to enter the Option List. 2. Use the 2 key to scroll down the list of options to Phone S tatus and press the 4 key to select. 3. Press the 2 key to scroll to the Restart Phon e option.
Model 6755i IP Phone User Guide 259 How do I lock my phone? Y ou can lock your phone to prevent the phone fro m being used or configured. Y ou can lock the phone using any of the followin g : • At the path Options->Phone L ock on the IP Phone UI.
260 Model 6755i IP Phone User Guide Lock the Phone 2. In the " Lock the Phone? " field, click Lock. The phone locks dynamically and displays the following message: " Phone is locked ". Unlock the Phone 3. Click on Operation->Phone Lock .
Model 6755i IP Phone User Guide 261 Limited W arranty Aastra T elecom warrants this product against de fects and malfunctions during a one (1) year period from the date of origina l purchase.
262 Model 6755i IP Phone User Guide Af ter Warranty Service Aastra T elecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra T elecom product, at Aastra T elecom's option, for a fixed char ge.
Model 6755i IP Phone User Guide A-1 Appendix A - T ime Zone Codes The following table iden tifies the time zone name and time zo ne code to us e on the IP phone.
A-2 Model 6755i IP Phone User Guide CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Y ukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota C.
Model 6755i IP Phone User Guide A-3 KY -Cayman EST LC-S t Lucia LI-V aduz LT- V i l n i u s LU-Luxembourg L V -Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montser rat MT .
A-4 Model 6755i IP Phone User Guide SE-S tockholm SG-Singapore SI-Ljubljana SK-Bratisla va SM-San Ma rino SR-Paramaribo SV -El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT -Port of S pain TW-T .
Model 6755i IP Phone User Guide Index-1 Index Numerics 6755i additional features of 210 features of 1 line settings 62 making calls 150 requirements of 2 A Aastra W eb UI Basic Settings parameters 22 .
Index-2 Model 6755i IP Phone User Guide Index Index DND, enabling/disabling 187 , 192 do not disturb, setting softkey for 84 documentation 1 DTMF digits, displaying 212 DTMF , s uppressing playback 21.
Model 6755i IP Phone User Guide Index-3 Index Index line, setting a softkey for 71 lock/unlock the phon e 58 , 259 M M670i 250 M675i 250 making calls 150 managing calls 171 message waiting indicator ,.
Index-4 Model 6755i IP Phone User Guide Index Index time and date format 38 transfering calls, blind 161 transfering calls, consultative 161 transferr calls indication of 163 troubleshooting solutio n.
An important point after buying a device Aastra 6755i (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Aastra 6755i yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Aastra 6755i - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Aastra 6755i you will learn all the available features of the product, as well as information on its operation. The information that you get Aastra 6755i will certainly help you make a decision on the purchase.
If you already are a holder of Aastra 6755i, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Aastra 6755i.
However, one of the most important roles played by the user manual is to help in solving problems with Aastra 6755i. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Aastra 6755i along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
